[Q] Cant send MMS over 4G - Galaxy Note 3 Q&A, Help & Troubleshooting

Hey All,
Got my Note 3 few days ago - I have noticed that when my phone is in 4G/LTE range it cant send or recieve MMS ( I can see there is an MMS incoming - but it just shows the download button , and doesnt download ). Everything else ( Calls , SMS , Internet etc ) works perfect.
As soon as I drop back to 3G - I will receive any outstanding MMS and I am able to send them again.
Im with Virgin Mobile Australia ( so Optus network ) .. Have tried all possible APN set ups , tried factory resets , tried with WiFi on and WiFi off - nothing seems to work :-/ - As a side note , once I actually put in a new APN I cant delete it if it doesnt work ??
Any more ideas? - Would like to get this sorted as I cant wait to root and get some custom ROMS on here - but am holding back in case I need the phone looked at by Samsung etc.

Related

Cannot Recieve or Send MMS

Hi!
I just got my xda2 yesterday and I'm having problems sending and recieving MMS messeges. Whenever I try to send them they never go though and it tries 3 times before aborting. Also I don't recieve MMS messeges properly either. If I try to send a MMS messege to my xda2 from another phone then I get a SMS messege from o2 saying to goto their website to view the picture.
I've tried playing around with the options in the Media Messeging program such as changing the Connect Via: option but without any success.
Any help would be much appricated
Contact O2 customer services & ask them to enable MMS support on your SIM card. That is the reason why you are not recieving the actual message & only getting the SMS alert as your SIM isn't on the N.A.P.
Spot on, that's what I had to do when I got my XDAII. It took about 10 mins for mine to be enabled.
If that doesn't work, then get them to replace the device...when I first got mine they tried to give me a reconditioned one in a "mixup"...in the end I kept it til I demanded they give me a new one....they did!
Cheers
Anthony

MMS not working in Dubai with Etisalat

Hi Everyone
Past two days I am having prob with MMS which used to work well and all of the sudden it stoped working and giving me error message saying...
Unable to send the message and your message will remain in outbox.
Is there anyone else from Dubai having same prob ?
I checked with i-mate support already, they dont have any clue about it, even did the hardreset nothing works, they send me a cab file for Etisalat installed it still no luck.
There seems to be some issue between i-mate and Etisalat, so for now with i-mate MMS wont work...
They are negotiation thats what I got from i-mate support after they asked me to hard reset the device with latest ROM twice.
MMS works with me!!
I have tried the MMS and even sent a Vcard thru. You may first configure the Connection settings.
Rename Work selection and change the setting further by entering the ID and PW as "mms".
Select it to use GPRS and then I reckon it should work.
Good luck...
Did you tried sending MMS in past 2days?...
It used to work fine and all of the sudden it stoped and I went to FONO where we checked with couple of other imate devices to, it didnt work.
I did tried with the settings which you are talking about... If I try to just connect this mms setting without sending MMS message it does get connected to the network tru GPRS but not sending messages.

Optus MMS issue

I have been enjoying my HD2 for yonks now but I am plagued by a problem whereby I cannot send or received MMS messages.
I also had a problem with replying to SMS messages but this was fixed when I installed Vito SMS Chat... sent and replied to a couple of SMS's using SMS Chat then unistalled it and all is good!
Now back to my current problem.....cannot send MMS messages on Optus 3G. I spoke to Optus and was informed MMS messaging is not supported on the HD2 for at least 6 months due to some deal Telstra has with HTC?? What the!?!?!?
I have searched and searched but found nothing that helps on any forum so I am hopeful some here can assist me!?!?!
I have checked and rechecked settings and they all seem correct.
Cheers.....
PS: I have cooked my ROM to one of the scotsman's OZ Roms and love it!!
I am with TPG which use OPTUS 3G lines and i am able to send MMS without any issues at all.
All optus need to do is to activate MMS on your sim card once its activated it should work.
My sim card was already activated before i changed to the HD2 but i dont/havent had a problem yet.
PS. I would change to TPG its a hell of alot cheaper but still uses OPTUS's network (if your on a contract then i feel for you).
I am with PennyTel and they use Optus too.... their customer service is very poor but the call rates are amazing cheap!! Like 0.08c per call to the States untimed! Hard to beat that.... but the downside is poor customer service!
I will try to contact their customer service today to check that my MMS service is active!
some of the mms settings with the connections wizard are incorrect.
I have to change mine everytime I flash a new rom.
I don't have them here but if you search you can find the correct settings and fix them manually.
You could check if mms is enabled by putting the card in another phone.
Hey lakeman,
I have searched for settings and everything I find is the same as in my phone. Appreciate you providing your settings when you get the chance so I can compare....
Mmmmm....didn't think to try sim in another phone... will do this tonite as a test!
Not that it helps you much but I've been using my HD2 on Optus since I got it late last year.
I have never had problems with sending or receiving SMS or MMS...
I'm also using the default settings that are in the startup wizard after flashing
[email protected] said:
Hey lakeman,
I have searched for settings and everything I find is the same as in my phone. Appreciate you providing your settings when you get the chance so I can compare....
Mmmmm....didn't think to try sim in another phone... will do this tonite as a test!
Click to expand...
Click to collapse
ok
4 things I have found(though I use Virgin settings)
1.you sometimes have to send yourself an mms to activate it
2.for the server in connections, the connection wizard put a space between virgin and MMS
3. the port should be 9201 rather than 8070
4. the wap version should be WAP1.2.
again these are the things that I had to change to work for me
I have used some roms occasionally that worked straight up
At least this could be a starting point for you to troubleshoot
cheers
hi [email protected]
Im with Optus too.. I had issues the first few times I've received MMS.... everytime I went to download the MMS, it'd give me an error and tell me that the file doesnt exist (or something along those lines).
I tried redo-ing all the settings extra with the wizard and couldnt get it to work..
One day, I unexpectedly received an MMS and I was able to reply back with a MMS... it hasn't died on me so far -
And I didnt do anything other than flashings a different different ROM or two and different radios, so i'm guessing that's what might've fixed it.
Anyway, if you're after the actual Optus settings to compare (it seems to be different for the resellers like Virgin, etc even though they run on the same network):
Server Name: Optus MMS
IP Adress: 61.88.190.10
Port Number: 8070
Server Aaddress: http://mmsc.optus.com.au:8002/
Connect via: Optus MMS Settings
Messages Size Limit: 300kb
WAP Version:2.
All the settings above were automaticallyconfigured using the Connection WIzard.
Hope this helps! :
Thanks lakeman and bobbified,
Tried your suggestions to no avail!
I have a call in with my provider to investigate and they advised my problem is being escalated.....I hope!
I guess I'll have to wait til next week now as it is Saturday!
Cheers....

mms problems unlocked hd2.

i bought a hd2 today and it came unlocked
i made a soft reset and cleared the junk out.
everythings going good up till now
i cant send any mms to anyone?
i downloaded the att media net cab file and adjusted the mesg settings.
and everytime i try to send it i get a popup saying cannot connect.
i can send sms and make calls
time after time this damn pop up comes along and breaks my soul.
i dont have a data plan also.
can anyone help or is the hd2 this problematic with mms
another thing is when i got the phone no E was showing
and now it is
i just dont want to use data at all because iam not that plain.
thanks for any help
just saw a custom rom?
will that fix my issue

Strange Issue

Well hello in the first line ... I have one big question and I never found any answer about this or any ideea what means:
I bought few days ago one N3 9005 Snp D chipset etc etc .... and they sended me a 4g sim card sayng to be activated only with that phone/tablet/smartthablet ... Well I did it ... but later i tryied to put back my old SIM Card from another plan and from then it happened
1. Strange reboots ( when I put the phone in GSM only mode ) , no network... network selected is not available bouth SIMS are 4g different plans same network Vodafone.
2. When I insert another SIM from Orange in GSM/WCDMA Mode ....saying ... Atention The Network selected Vodafone is not available please try a new search .. well I did .. the networks apear and i try to register it takes like 10-15 minutes at the end is registering but FC .. again the message shows Atention The Vodafone network selected is not available .
I switch to LTE /Auto mode ... everything is fine I can call in Orange/ Vodafone /Cosmote /even I tryied a SIM card T mobile everything is great I can call ... even do sms /push notifications .. until I select again GSM only mode .. when I leav the Metropolitan area and going to country ... when this happen HELL IS coming ... what can it be ?!?!.
I never heared some of you having this problem .. I tryied : STOCKL ROM area SEE/UE / ROOT/ Region Unlock Away .. several things I guessed it was the EFS etc etc ... well EFS IS good I did Back up restored everything is fine ... unless those mentionet above.
3. Another thing : when SIM register in GSM/WCDMA mode .. I can initialise only 2-3 calls .. or receive 2-3 calls from my friends .. after that it shows nertwork like is fine and .. after 20-30 minutes my friends call me on another number saying come oon dude you keep your phone close .. something wrong ? What to say I never close my phone is allways open ... and some other strange thing when .. reboot the phone ... and retry to be if is ok ... I hear a sound like .. the network fail to initiate my call .
4. Yesterday I figured out that in the back space of the battery place .. some oil liquid apeared and is anoying to see that is like when .. the battery leaked or something like that .. but I checked .. to service .. they sayid is normal ?! WTF ?
pisicutumic said:
Well hello in the first line ... I have one big question and I never found any answer about this or any ideea what means:
I bought few days ago one N3 9005 Snp D chipset etc etc .... and they sended me a 4g sim card sayng to be activated only with that phone/tablet/smartthablet ... Well I did it ... but later i tryied to put back my old SIM Card from another plan and from then it happened
1. Strange reboots ( when I put the phone in GSM only mode ) , no network... network selected is not available bouth SIMS are 4g different plans same network Vodafone.
2. When I insert another SIM from Orange in GSM/WCDMA Mode ....saying ... Atention The Network selected Vodafone is not available please try a new search .. well I did .. the networks apear and i try to register it takes like 10-15 minutes at the end is registering but FC .. again the message shows Atention The Vodafone network selected is not available .
I switch to LTE /Auto mode ... everything is fine I can call in Orange/ Vodafone /Cosmote /even I tryied a SIM card T mobile everything is great I can call ... even do sms /push notifications .. until I select again GSM only mode .. when I leav the Metropolitan area and going to country ... when this happen HELL IS coming ... what can it be ?!?!.
I never heared some of you having this problem .. I tryied : STOCKL ROM area SEE/UE / ROOT/ Region Unlock Away .. several things I guessed it was the EFS etc etc ... well EFS IS good I did Back up restored everything is fine ... unless those mentionet above.
3. Another thing : when SIM register in GSM/WCDMA mode .. I can initialise only 2-3 calls .. or receive 2-3 calls from my friends .. after that it shows nertwork like is fine and .. after 20-30 minutes my friends call me on another number saying come oon dude you keep your phone close .. something wrong ? What to say I never close my phone is allways open ... and some other strange thing when .. reboot the phone ... and retry to be if is ok ... I hear a sound like .. the network fail to initiate my call .
4. Yesterday I figured out that in the back space of the battery place .. some oil liquid apeared and is anoying to see that is like when .. the battery leaked or something like that .. but I checked .. to service .. they sayid is normal ?! WTF ?
Click to expand...
Click to collapse
In my experience certain operators use very sh*tty baseband versions that are very specific to their network - I have seen quite a number of Orange Galaxy S2 models that had that exact weird problem when the phone starts OK and then 30-60 minutes later it goes away from the network and you can no longer receive calls (but you can perfectly make those calls). The fix for those was to write latest official Orange ROM (and make certain that any carrier-unlocking was done in a way that does not f*ck the modem).
I would also seriously document the problem with the oily/watery stuff (photos + writing communication to service) - sh*tty carriers (Orange included) very often deny any form of service at a later time based on anything that triggers the (many) humidity detectors from inside the modern phones.
Atention danger
xclub_101 said:
In my experience certain operators use very sh*tty baseband versions that are very specific to their network - I have seen quite a number of Orange Galaxy S2 models that had that exact weird problem when the phone starts OK and then 30-60 minutes later it goes away from the network and you can no longer receive calls (but you can perfectly make those calls). The fix for those was to write latest official Orange ROM (and make certain that any carrier-unlocking was done in a way that does not f*ck the modem).
I would also seriously document the problem with the oily/watery stuff (photos + writing communication to service) - sh*tty carriers (Orange included) very often deny any form of service at a later time based on anything that triggers the (many) humidity detectors from inside the modern phones.
Click to expand...
Click to collapse
I just spoked with service guys and showed them the liquid that after some test is electrolite inside the acumulator ( battery ) that leaked from inside becouse they say " several batteryes are made with a small defect/bug and they leaked but is not mentioned how many or if is a lage scale problem .. they just say to change silently and quick the battery " I was crazy when I heared that and first they sayd is my fault becouse I used the device and it becomes very hot ... probably becouse they tryed to full me .
Now ... the prb you just sayd is about ... that NO MORE NETWORK CODES .... ONLY the SIMCARD Activated with teh device can work flawles unless you remove this from the network carrier ... if you activate the mode 4g/lte .... it will be the only mode becouse is the highest .. try to activate first GSM mode only and so one so forth ..... until you get the 1st level .. becouse the device remain activated and set on the 4G/Lte if you do that ... At the end the changed my gadget now everything works fine I activated starting wityh another SIM and step by step register in network ... now I can put .... Orange/including DIgi Mobile Network .. and some other wcdma networks.
PROBLEM SOLVED I MEAN FOR ME ... Don't know for others...

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