[Q] My # is wrong in Status settings? - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

I found out that my phone sends multimedia messages from a different number? It is previously used, and I there is something crossing our data? My number appears as the previous owners number in status settings, and I'm hoping there is a way to change this?

Did you do a full wipe? Should always be done if the phone owner changes. Also should the number be connected to your simcard...
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I did a full wipe from the phone, going to the menu and completing a factory reset. I am not for sure if there is a different/more effective way of wiping the device though.
This SIM card is brand new, so shouldn't be associated with the number at all.
JulGer01 said:
Did you do a full wipe? Should always be done if the phone owner changes. Also should the number be connected to your simcard...
gesendet mit Tapatalk
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Take it to a sprint store. Sounds like its not fully set up.
Sent from my SPH-L720 using Tapatalk

Related

@@@@ in notification drop down where carrier label should be?

Has any else got this? / know how to solve it? Basically where you normal get your carrier text at the bottom of the pull down notification menu it says [email protected]@@@@@@
I'm with ee and correct carrier shows up if I go into system info
Sent from my GT-I9100 using Tapatalk 2
Found out it was a problem with my sim card! Had to get it swapped for a new 1..... Very odd
Just posting this so others are aware it is not an issue with the phone
Sent from my Nexus 4 using Tapatalk 2

[Q] Turn off Roaming Guard for phone calls

How do I turn the Roaming Guard off for Voice? When I tell the phone I want it to roam for data and voice, it automatically turns on the roaming guards for both. However, I cannot uncheck them because they are greyed out/unselectable. When I make a data connection while roaming, it warns me but gives me a check box to check if I don't want to see that message again. I check the box and go back to roaming guards and the greyed out Data guard is then turned off.
However, when I make or recieve phone calls while roaming, I get the roaming guard warning but no prompt or check box to turn the message off in the future.
Do others see the roaming guards as greyed out as well? Is there anyway to force that warning off? I'm not rooted yet as I'm still inside my 14 day exchange window.
They are greyed out for me as well. I haven't made a call yet while roaming, but I did get the same option for data that you got.
Thanks. Well that sucks if we're not able to turn it off! I just got off the line with Sprint and they tell me the roaming gaurds should not be greyed out. They could not confirm it on an S4 as they didn't have one handy (!), but did confirm it on an S3. I make a lot of phone calls while roaming, so this could be a deal breaker for me on the S4. That would suck as I'm pretty pleased with the phone otherwise.
How about folks with the new MDL update? Can you tell us if the roaming guards are greyed out on that level also?
Are you speaking about the GSM section?
I have 3 sections in my Roaming Guard, Domestic CDMA, International CDMA and GSM. I'm concerned with the Domestic CDMA, but all of mine are greyed out except for Outgoing SMS under the International CDMA section.
jejb said:
I have 3 sections in my Roaming Guard, Domestic CDMA, International CDMA and GSM. I'm concerned with the Domestic CDMA, but all of mine are greyed out except for Outgoing SMS under the International CDMA section.
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I had to RTN reset to get it to work.
Sent from my SPH-L720 using xda premium
aFoodStampBaby said:
I had to RTN reset to get it to work.
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Click to collapse
Thanks. But I do not know what an RTN Reset is. I searched the forum, but didn't find any hits for that term.
So before you did the reset, those were greyed out? And the reset made them selectable? If so, it'd be interesting to know what is causing this issue.
jejb said:
Thanks. But I do not know what an RTN Reset is. I searched the forum, but didn't find any hits for that term.
So before you did the reset, those were greyed out? And the reset made them selectable? If so, it'd be interesting to know what is causing this issue.
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Click to collapse
Yes it was grayed out. Call sprint get your msl then on the dial pad press ##786# RTN menu then select reset enter msl and enjoy.
Sent from my SPH-L720 using xda premium
aFoodStampBaby said:
Yes it was grayed out. Call sprint get your msl then on the dial pad press ##786# RTN menu then select reset enter msl and enjoy.
Sent from my SPH-L720 using xda premium
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Thanks. Kind of sucks to have to do a full, hard reset to fix it, but that did work.
Did this method work for him?
oohaylima said:
Did this method work for him?
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Click to collapse
Yes it works..
Sent from my SPH-L720 using xda premium
wait so you have to do a full, factory reset? I was on the phone with sprint when i saw the comment about having to do a hard reset...
pearsonpsh said:
wait so you have to do a full, factory reset? I was on the phone with sprint when i saw the comment about having to do a hard reset...
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Click to collapse
Yes
Sent from my SPH-L720 using xda premium
Alright then... i might just wait untill i install a custom rom so that way it'll be as easy as possible
I believe I found the culprit. I have been checking the roaming guard as I rebuilt my phone. All was fine until I did the clear data and force stop on the Google Services Framework. I did that a few minutes ago to try and force the OTA update (which I've not been able to do) and now my roaming guard selections are greyed out again. Damn. Another hard reset.
I'm not rooted, so what is the best way to backup my phone's apps so they get restored at the push of a button?
Confirm RTM worked for me as well
I had the same problem with my Galaxy S4 (Sprint) and I can confirm that performing that the RPM fixes it as long as you perform it when you're NOT on roaming. I'm pretty sure this bug comes out when you initially activate your device while on roaming. Regardless, here are the steps again with a little extra detail:
Call Sprint Customer Service and ask for your MTL code
Use helium/carbon or another app to backup your AppData if your phone isn't rooted.
Open the Dialer app
Press ##786#
Enter your MTL code
Press "Reset"
Press OK and let the device perform factory reset.
When it's totally started up again (after the Samsung and Google sign-ins), download helium
Connect your phone to your computer and launch helium/carbon desktop app
Once the app says Helium enabled, restore all your programs and their respective app data. Note this works for NON-ROOTED devices
aFoodStampBaby said:
Yes it was grayed out. Call sprint get your msl then on the dial pad press ##786# RTN menu then select reset enter msl and enjoy.
Sent from my SPH-L720 using xda premium
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Click to collapse
NVM...figured it out. Thanks.
buzzwyzr said:
NVM...figured it out. Thanks.
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Was your method different?
oohaylima said:
Was your method different?
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Click to collapse
No...I used the method above.
I was just worried it may break root. But it didn't.
Sent from my SPH-L720 using Tapatalk 4 Beta
You don't need to use your MTL code. Just do a Factory Reset and you're good to go.

[Q] My Note 3 is Locked at Samsung Account Screen. Plz Help!

Hi Guys, Today I purchased a used Note 3 LTE. Before paying, I checked everything, phone is basically brand new, used 2 hours. Unsurprisingly before handing me the phone, the seller factory reset, so he could erase his data. Now, I came home and I'm stuck on the Samsung Account login screen and it's not giving me any option to skip. It's a UAE version Note3, so I know it's not region locked. I called the seller and he says he does not remember the password. I've used a lot of Android phones and this is new to me. I also factory reset and wipe cache the phone, but no luck!
The reactivation lock was turned on by the guy that activated 1st u need to ask him to unlock u by giving u is samsung login.
Sent from my SM-N9005 using xda app-developers app
What is reactivation lock? I've Galaxy S4 as my daily driver, is this in the settings?
Yeah so find the guy he stole it from and ask if he wouldn't mind sharing his samsung password. :good:
redpill2016 said:
Yeah so find the guy he stole it from and ask if he wouldn't mind sharing his samsung password. :good:
Click to expand...
Click to collapse
He seemed like a nice guy and plus he gave me authentic invoice, so I doubt the phone is stolen. How did he manage to lock the phone? He factory reset the phone right in front of me.
Under the setting security there is a reactivation lock option and he turned it on. This requires samsung account to reactivate it after a reset. Is normal account from samsung the one he uses to download apps from the Samsung hub is the one u need.
Sent from my SM-N9005 using xda app-developers app
That's the option that was activated also need a password for it to be saved as active. Try and contact him again and explain that is the Samsung account.
Sent from my SM-N9005 using xda app-developers app
brunotuga said:
That's the option that was activated also need a password for it to be saved as active. Try and contact him again and explain that is the Samsung account.
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
He answers most of my calls, and I tried 3-4 passwords he gave me, but none of them work. He says the phone was impulse buy and he created Samsung account in a rush. This activation lock option is not there in my S4, nor it was there on my S3, is this new feature of Note3? Do I've another solution? Perhaps flashing the stock firmware.
uncanny said:
He answers most of my calls, and I tried 3-4 passwords he gave me, but none of them work. He says the phone was impulse buy and he created Samsung account in a rush. This activation lock option is not there in my S4, nor it was there on my S3, is this new feature of Note3? Do I've another solution? Perhaps flashing the stock firmware.
Click to expand...
Click to collapse
Ask your seller to get the password from Samsung using lost password request.. If should be working if you input correct account information.
No its no in my s4 just on note 3. Just ask him to try and recovery it or take the phone back. Don't know if samsung kies will allow u to install the firmware locked but try.
Sent from my SM-N9005 using xda app-developers app
try to enter ODIN mode and reflash stock rom! I think atm no-one knows how deep the integration of this security feature goes... so maybe this resets this totally! if not, flash cwm6 in odin and try to wipe /system, /data, /preload, /cache) before flashing stock again! attention: by flashing cwm you perhaps lose official warranty, because of an increased counter, and KNOX warranty void! perhaps chainfire will be able to sort this out, but I do not have any progress information!
Sent from my SM-N9005 using XDA Premium 4 mobile app
Yeah this is like what iOS7 requires now as well. Apple login before you can restore/reflash the phone. Samsung's just ask for it after (which IMO is silly).
HELP
I am stuck with the same issue......NEED HELP !
reactivate lock may cause issued, better turn it off when rooting phone and won't be bother turn it on after root as well.
-Stay away from whatever security Samsung offered on Firmware.
maidangisme said:
reactivate lock may cause issued, better turn it off when rooting phone and won't be bother turn it on after root as well.
-Stay away from whatever security Samsung offered on Firmware.
Click to expand...
Click to collapse
I cannot bypass the samsung login screen...Is there any way to bypass that ?? I tried to install custom recovery and firmware from ODIN as well but failed..I need to deactivate reactivation lock
you will need to ask the previous owner to login to the phone and deactivate this
Sent from my SM-N9005 using Tapatalk
dcracks said:
you will need to ask the previous owner to login to the phone and deactivate this
Sent from my SM-N9005 using Tapatalk
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Click to collapse
I dont know who the owner is coz i bought it from local shop at cheaper rate thinking I would reset firmware from ODIN and that would go away..But all things Ive tried failed..
the feature is to prevent stolen ph for being revived and used...if you dun have that then its a piece of paper weight that you have now
Sent from my SM-N9005 using Tapatalk
max_ray said:
I dont know who the owner is coz i bought it from local shop at cheaper rate thinking I would reset firmware from ODIN and that would go away..But all things Ive tried failed..
Click to expand...
Click to collapse
Take it back to the local shop.
It's a "security feature" to stop stolen phones being used.
The shop should have ensured it was turned off before they purchased it.
There is no way to unlock it without the Samsung account that the phone is linked to.
Bypass reactivation lock
uncanny said:
Hi Guys, Today I purchased a used Note 3 LTE. Before paying, I checked everything, phone is basically brand new, used 2 hours. Unsurprisingly before handing me the phone, the seller factory reset, so he could erase his data. Now, I came home and I'm stuck on the Samsung Account login screen and it's not giving me any option to skip. It's a UAE version Note3, so I know it's not region locked. I called the seller and he says he does not remember the password. I've used a lot of Android phones and this is new to me. I also factory reset and wipe cache the phone, but no luck!
Click to expand...
Click to collapse
First of all I have to say that I've created this account just to share what I did with this problem. It took me, after doing dozens of hard reset and flashing firmwares, 10 minutes. Maybe, the seller never activated the phone (that's what happened to me) and this screen is appearing by mistake. So what you have to do if this is your case is to connect the headphones that came with the phone and press the button for 1-2 sec. Then the SVoice will apear and there you can use voice commands. So you just say "Start Settings" and it will open the setting where you have to activate the reactivation lock (maybe isn't necessary, but that way worked) but this time using your samsung account. Then you just have to do a factory reset (from the settings, not from the recovery) and your phone will be unlocked. It will restart and then you can set it up normally. Hope this works for you as it do for me.

D800 Will not send SMS! Only receives!

Hello everyone. I would like to thank anyone who helps in advance, and also to the devs who work so hard.
Anyhow, the problem first surfaced on CM11 with a recent nightly. All of a sudden, my SMSes would not send. So I tried different apps, hangouts, stock SMS, gosms, etc. Nothing works, the message just times out.
Next I tried restoring my known good working rooted stock nandroid. It all of a sudden would not send SMS with that either! Then I tried wiping my entire device, and doing a clean flash of only the 12/17 CM11 and the newest PA Gapps, and I did not restore anything. Still not sending!!! Please help, did I break my device??
I doubt that you broke it so relax. Check your APN settings. Maybe restore original stock ROM and then reflash whatever you want. Before you wiped it all I would have tried Textra. Good luck.
This happened to me about two days ago, I was installing and reinstalling Paranoid Android on my AT&T LG G2 to the point where somehow I was unable to send SMS.
The funny thing is I could receive Texts & Picture messages from others, and I could send Picture messages BUT NOT send texts or reply to texts.
I tried other 3rd party messaging apps - I even went back to stock but my text messages wouldn't send! I went to my local AT&T store and they replaced my SIM card for free and everything was normal, even now it's working just great.
I even tried imputing the SMSC number again but i'd get an update error message.
Trust me I've tried everything and I couldn't get it to work, but I went to the AT&T store and all they did was switch my SIM card for a new one and everything was back to normal.
Yea I have experienced dead Sims before and this is the symptom
Sent from my LG-D803 using XDA Premium 4 mobile app
xdafoundingmember said:
Yea I have experienced dead Sims before and this is the symptom
Sent from my LG-D803 using XDA Premium 4 mobile app
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Dead sims, would also mean no signal to make a call as well maybe?
SysAdmNj said:
Dead sims, would also mean no signal to make a call as well maybe?
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Click to collapse
Yes, calls did come in and I could make calls. Data worked as well (still connected to LTE). Everything worked except mysteriously texts wouldn't send.
I wonder if it's something to do with flashing ROMS so many times to the point where we don't let the ROM settle or maybe certain ROMS 'embed' some file that confuses the SIM card to cause it to malfunction?
EFS
Steamer86 said:
EFS
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I really hope that it is the SIM and not my EFS, because when I restored to my known good Rooted stock Nandroid, EFS was included in that and it still didn't work. I have contacted AIO for a SIM but it's gonna be a few days. I wanted to get one anyway because I feel my cut-down SIM was negatively affecting my signal reception. I could be completely wrong in that, but still. I can do EVERYTHING except send SMS. So weird!
Sent from my LG-D800 using XDA Premium 4 mobile app
xxxrichievxxx said:
I even tried imputing the SMSC number again but i'd get an update error message.
Click to expand...
Click to collapse
Is my SMSC supposed to have those extra numbers at the end? I even had AIO "refresh/provision" me to no avail. And while I was on the line with her, she wanted me to remove the 3 extra numbers. But they persist! I have included a photo so you can see what I mean.
Further (and less importantly), is anyone else having an issue with KK where the '*#*#4636#*#*' menu takes forever to show up after entering the code?
Thanks again to anyone who's made suggestions!
Sent from my LG-D800 using XDA Premium 4 mobile app
Ahh, good point, just saw calls worked anyhow, ignore that. And no clue.
IrocD said:
Is my SMSC supposed to have those extra numbers at the end? I even had AIO "refresh/provision" me to no avail. And while I was on the line with her, she wanted me to remove the 3 extra numbers. But they persist! I have included a photo so you can see what I mean.
Further (and less importantly), is anyone else having an issue with KK where the '*#*#4636#*#*' menu takes forever to show up after entering the code?
Thanks again to anyone who's made suggestions!
Sent from my LG-D800 using XDA Premium 4 mobile app
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I got that too but I still was unable to sent text messages. I also tried erasing the numbers and just adding the SMSC without any extra numbers and I would get an Update error.
Right now, this is what I have on my phone (it's fixed and no issues sending or receiving)
xxxrichievxxx said:
I got that too but I still was unable to sent text messages. I also tried erasing the numbers and just adding the SMSC without any extra numbers and I would get an Update error.
Right now, this is what I have on my phone (it's fixed and no issues sending or receiving)
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Click to collapse
Thank you for showing me that. However, unless you are also on Aio, I don't think ours should be the same. I'm awaiting a new SIM from Aio to rule that out, so I will report back after I try the new SIM.
Sent from my LG-D800 using XDA Premium 4 mobile app
xxxrichievxxx said:
Right now, this is what I have on my phone
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One more thing... How do you get yours to stick on LTE/GSM/CDMA auto (PRL)? Whenever I set mine to that, it always reverts back to just LTE/GSM. Just wondering, I doubt it's related to my issue lol =)
Sent from my LG-D800 using XDA Premium 4 mobile app
IrocD said:
Thank you for showing me that. However, unless you are also on Aio, I don't think ours should be the same. I'm awaiting a new SIM from Aio to rule that out, so I will report back after I try the new SIM.
Sent from my LG-D800 using XDA Premium 4 mobile app
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Click to collapse
Oh okay! I figured you were using your phone on AT&T since you have the AT&T variant of the phone
IrocD said:
One more thing... How do you get yours to stick on LTE/GSM/CDMA auto (PRL)? Whenever I set mine to that, it always reverts back to just LTE/GSM. Just wondering, I doubt it's related to my issue lol =)
Sent from my LG-D800 using XDA Premium 4 mobile app
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Click to collapse
Not too sure, I've never moved that option on my phone, it was like that when I went to the settings menu. Maybe it's set by network? Not too sure.

Lost ability to send & receive photos by text

Hi,
I did a factory reset on my e4 which I have owned for about a year.
Got me a new phone and was setting the E4 up for my wife, so did a reset & a couple of things have stopped working like they did before reset.
With data on when trying to send photos by text it just keeps showing as sending & they never go through. I even tried sending a very small image file & it would just be stuck on sending.
This was never a problem before I did the reset.
It is running Android 7.11 and being the wife's phone this is critical for me to fix it
This is a puzzler to me.
Any suggestions will be greatly appreciated.
Mark
snoozer854 said:
Hi,
I did a factory reset on my e4 which I have owned for about a year.
Got me a new phone and was setting the E4 up for my wife, so did a reset & a couple of things have stopped working like they did before reset.
With data on when trying to send photos by text it just keeps showing as sending & they never go through. I even tried sending a very small image file & it would just be stuck on sending.
This was never a problem before I did the reset.
It is running Android 7.11 and being the wife's phone this is critical for me to fix it
This is a puzzler to me.
Any suggestions will be greatly appreciated.
Mark
Click to expand...
Click to collapse
Which e4 do you have? Which carrier? Did you have it rooted? It may need to be provisioned. For CDMA it would be a prl or profile update. Did you disable any stock system apps?
You could try wiping it again and paying special attention to carrier specific parts of setup. Beyond that, it sounds like a carrier/provisioning issue. The stock messaging app is a modified version of Android messages. You may need to go into settings of it and see what is selected (like advanced, rcs messaging).
madbat99 said:
Which e4 do you have? Which carrier? Did you have it rooted? It may need to be provisioned. For CDMA it would be a prl or profile update. Did you disable any stock system apps?
You could try wiping it again and paying special attention to carrier specific parts of setup. Beyond that, it sounds like a carrier/provisioning issue. The stock messaging app is a modified version of Android messages. You may need to go into settings of it and see what is selected (like advanced, rcs messaging).
Click to expand...
Click to collapse
It's an unlocked phone. One of Amazon phones. Never been rooted. It's not CDMA.
No stock apps are disabled.
What is provisioned?
To the best of my knowledge everything is set just like it was before resetting it.
Everything worked fine before that.
Thank you for the reply
Sent from my Moto G (5) Plus using Tapatalk
snoozer854 said:
It's an unlocked phone. One of Amazon phones. Never been rooted. It's not CDMA.
No stock apps are disabled.
What is provisioned?
To the best of my knowledge everything is set just like it was before resetting it.
Everything worked fine before that.
Thank you for the reply
Click to expand...
Click to collapse
Reference material: https://forum.xda-developers.com/moto-e4/help/sprint-sim-unlock-t3744955/post77097366
Davey126 said:
Reference material: https://forum.xda-developers.com/moto-e4/help/sprint-sim-unlock-t3744955/post77097366
Click to expand...
Click to collapse
Thanks for the reply.
When I bought the phone new from Amazon, it was one of the Prime phones it was unlocked to use with any provider.
I just put in Sim card from my carrier and everything thing worked no changes needed to be made.
I figured it was going to be the same after doing a factory reset.
I may just do a reset again and see what happens.
Sent from my Moto G (5) Plus using Tapatalk
Problem solved.
I did another factory reset, but this time I removed the sim card & the ext sd card.
After doing the reset installed the sim card & everything is working like it used to.
It appears doing a reset with sim card in might be a big no-no

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