So I accidentally dropped my moto x and now the screen isn't turning on. There's no physical damage to the screen itself of the phone except pressing the button to turn it on doesn't turn on the display. I can still get phone calls and I've tried to reset it but nothing seems to work. What could happen to it to make it so the display doesn't turn on? Is it frozen or unresponsive or could the connection internally to the display be broken? I'm not sure what to do here. I won the phone through an online contest and sold my old phone so it's my only option and I don't know if there's a warranty on the thing. Any help would be awesome.
Sent from my Nexus 7 using XDA Premium 4 mobile app
I also wanted to mention that it is a 100% stock Verizon wireless developer edition running 4.4.2
Sent from my Nexus 7 using XDA Premium 4 mobile app
Nschneider7 said:
Is it frozen or unresponsive or could the connection internally to the display be broken? I'm not sure what to do here. I won the phone through an online contest and sold my old phone so it's my only option and I don't know if there's a warranty on the thing.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Your second theory is the correct assumption.
There is a warranty on your device. But since you're not the "original" owner, not sure how far Motorola will help you. But you can give it a shot and see how far it goes.
This seems to be far better suited in the Q/A section.
Kenichi
Yeah that's what I was thinking. Should I just call Motorola directly?
Sent from my Nexus 7 using XDA Premium 4 mobile app
Nschneider7 said:
Yeah that's what I was thinking. Should I just call Motorola directly?
Click to expand...
Click to collapse
if you dropped it, there is no warranty coverage. However, Motorola has helped other people out with cracked screens so it is worth a try.
https://motorola-global-portal.custhelp.com/app/mcp/service/p/30,6720,8696//#/service
Here is the warranty:
Moto X Warranty
Related
My girlfriends rooted (MIUI) evo is not registering all keys. I have tried cyanogen and miui.us 1.7.1 and 1.7.8. They keyboard functions but misses I, k and n.
I noticed actually that it effects the screen keyboard or not and doesn't register in that specific grid. Any tips? We've tried reflashing and wiping data etc. Nothing seems to be working.
Sent from my Nexus S 4G using XDA App
When the keyboard isn't up, do those areas of the screen register?
No they don't.
Sent from my Nexus S 4G using XDA App
AxiomFour said:
No they don't.
Sent from my Nexus S 4G using XDA App
Click to expand...
Click to collapse
Sounds like a defective screen.
If you have TEP the Sprint store can assist you.
Just recently occurred though. The device hasn't been hit with any excessive shock and the screen shows no signs of damage. Well see what we cab do though
Sent from my Nexus S 4G using XDA App
AxiomFour said:
Just recently occurred though. The device hasn't been hit with any excessive shock and the screen shows no signs of damage. Well see what we cab do though
Sent from my Nexus S 4G using XDA App
Click to expand...
Click to collapse
It may just be defective.
Electronics fail.
My Evo's back button light went out the other day and it's never been dropped.
Happens.
Bummer. Guess I'll have to unroot it so she can turn it in and get it replaced.
Sent from my Nexus S 4G using XDA App
AxiomFour said:
Bummer. Guess I'll have to unroot it so she can turn it in and get it replaced.
Sent from my Nexus S 4G using XDA App
Click to expand...
Click to collapse
Yeah, as long as there's no obvious physical damage it should be a very quick repair process.
So my wife dropped her Nexus 4 in the toilet bowl and then proceeded to try and call someone to see if it worked. When it shut off, she tried charging it. Things that people say you should not do. I took off the back, disconnected the battery, and tried the rice treatment for 72 hours. Tried charging it and get the red LED. Does not look good and have pretty much accepted that it is bricked. My questions is, what can I do with it? Does Google have a buyback program for broken devices? Does anyone else? Or is it just a paper-weight? Thanks.
Edit..nvm ignore, I didn't read your post properly.
Worst case, you could probably sell some replacement parts off it... since she did call someone, obviously screen is OK...
Sent from my Nexus 4 using xda app-developers app
Try disconnecting and reconnecting the battery maybe that will help, you can try to get a free phone from Google, I did that with my galaxy s 2. Just say you don't know what happened you tried turn on the phone and it didn't work. I am sure they would exchange and usually they are too lazy to open up the phone to see if anything is wrong inside.
Sent from my Nexus 4 using xda app-developers app
aanonymoushuman said:
Try disconnecting and reconnecting the battery maybe that will help, you can try to get a free phone from Google, I did that with my galaxy s 2. Just say you don't know what happened you tried turn on the phone and it didn't work. I am sure they would exchange and usually they are too lazy to open up the phone to see if anything is wrong inside.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
This is fraud and illegal and I'm sure not encourage on xda
Sent from my Nexus 4 using xda premium
parts !!
Call up google, tell them the truth and see if they would be willing to repair. When this happened to me with apple they just charged me $100 to get a new one, not bad considering the screw up was completely my fault.
Call and see what you can do. If you can't do anything buy a nexus 4 that needs a new screen and use yours to repair it. Could find one cheap with a busted screen. Is the back or any part damaged?
Sent from my Nexus 4 using Tapatalk 2
Sell the parts that are still functional on eBay, I'm sure somebody could find some use for them.
Sent from my ZTE BLADE III using xda app-developers app
Next time do the rice treatment from the start. Turning the phone on immediately will most likely cause permanent damage
Sent from my Nexus 4 using xda premium
just kidding.. but RMA your wife and buy a new N4:laugh:
Fully take it apart and wipe each part down with alcohol I read where it worked for some guy
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
So there's a strip going across my screen right where you would press to unlock it or where the middle row of keys is on the keyboard where the touch recognition has just stopped working...
The rest of the screen and phone work absolutely perfect except for this thin strip on the screen.
Any one ever seen this before where a certain point of the screen stops working ?
I take great care of my phone and I had used it to txt literally a minute earlier put it on the table and when a reply text came through I picked the phone up and this problem was there.
Factory reset didn't solve the issue so it's gotta be hardware. It's on its way for repair now.
Sent from my GT-P5110 using xda app-developers app
Factory reset only resets your settings, if part of your Kernel or ROM corrupted itself then a factory reset would do nothing to fix the issue, try re-flashing stock or whatever you use.
I am afraid you're going to rma. Seems like mulfuctioning digitizer.
Sent from my Nexus 4 using xda premium
mariosraptor said:
I am afraid you're going to rma. Seems like mulfuctioning digitizer.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Yeah that's what I thought. It's already on its way back. Loving the old Nokia 3210 though in the mean time
Sent from my GT-P5110 using xda app-developers app
zolah said:
Yeah that's what I thought. It's already on its way back. Loving the old Nokia 3210 though in the mean time
Sent from my GT-P5110 using xda app-developers app
Click to expand...
Click to collapse
Lol. Nothing intermediate? From a nexus 4 to a 3210?
Anyway. Hope you get it soon.
Sent from my Nexus 4 using xda premium
Afraid not.
Sold my Gnex.
My brother has an iphone 3Gs but id rather use this lol.
I go to Florida this Friday too for 2 weeks so its gonna be like 3 weeks without my favourate toy =[
Here in Pakistan. I'm going to buy a 2nd hand/used Nexus 4. obviously the display, screen etc won't be NEW. But what do I have to look out the MOST for getting it. How to check :-
If the Screen is not replaced? (Touch responsiveness etc)
Battery ingenuine or heavily tampered
If the display is bad or put to bad use?
What you should do is get the cheapest one you can find and make sure it is covered under warranty. Then call google, tell them you got your nexus as a gift and it is not working right, and they will send you a new one. My friend did this and it worked flawlessly.
Sent from my Nexus 4 using xda app-developers app
xZip- said:
What you should do is get the cheapest one you can find and make sure it is covered under warranty. Then call google, tell them you got your nexus as a gift and it is not working right, and they will send you a new one. My friend did this and it worked flawlessly.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Advising someone to commit fraud isn't the best idea.
Sent from my iPad 4
Not really fraud if there is something wrong with it...
Sent from my Nexus 4 using xda app-developers app
xZip- said:
Not really fraud if there is something wrong with it...
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I don't see where you said your friend had a problem with his.
Sent from my iPad 4
Oops. Well he had an overheating battery.
Sent from my Nexus 4 using xda app-developers app
The first thing you should look out for is whether the device is legit or not. You can do this by looking at the model number on the box. You can also check the kernel, model number, baseband, android version, etc via the phone's settings. All current nexus 4s should run android 4.2.2. To check the internal hardware, I would run a benchmark. If the benchmark score is close or higher than the one listed, then the device should be legitimate. As for the screen, look around the bezel for imperfections and signs of damage. The screen should be black when off, not gray or greenish. However, not as black as the actually bezels and chins. Play around with it, if its genuine it should be responsive.
Lastly, for the battery, you should try charging the device and if the device becomes warm or too hot the battery may have been changed with the wrong MaH and can be aftermarket, possibly able to do damage to your device. If it isn't hot during charging, ask to try out the phone and play games. If the battery life is acceptable, go for it.
Keep in mind that the nexus 4 tends to get hot when running intensive apps. This is normal. Try out the call quality and reception the device could have a damaged radio or speaker and such. Hope this helps.
NexusF
Sent from my Nexus 4 using xda app-developers app
Hello.
I'm having issues with my knock on not working. After researching some on the forum, I realized it was because I have a dead spot near the top of my screen. Today, my phone was doing some phantom touches.
Immediately, I initiated an RMA. I read that LG repair has a really negative review. Has anyone else sent in their phones for warranty repair?
Also: phone has never been dropped or scraped, and is in perfect condition otherwise.
Sent from my Nexus 4, while driving in my Evo9.
I'm pretty surprised to know that no one has done an RMA with LG.
Sent from my Nexus 4, while driving in my Evo9.
If anyone cares, I've sent in my phone, and it has been received by LG in Fort Worth.
Sent from my Nexus 4, while driving in my Evo9.
Sfkn2 said:
If anyone cares, I've sent in my phone, and it has been received by LG in Fort Worth.
Sent from my Nexus 4, while driving in my Evo9.
Click to expand...
Click to collapse
Let me know how it goes.
Today is the fifth day since they have received my phone. I called to get an update, and was told that the technician is still working on it, but has not provided any updates. I was advised that they have a five to seven business day turnaround. I think they may be missing that turnaround time at this point.
Will update when they provide any info. At this point, they are still unsure whether warranty will cover my screen issues (dead spot, phantom touches, knock on is dead). Stock phone, nothing modified.
Sent from my Nexus 4, while driving in my Evo9.
LG tracking shows that unit is being sent back to me.
I'm not quite sure if the phone is going to be in working order yet.
Wish me luck, because I have read a lot of reviews saying that the phones were never actually repaired m
Sent from my Nexus 4, while driving in my Evo9.
Sfkn2 said:
LG tracking shows that unit is being sent back to me.
I'm not quite sure if the phone is going to be in working order yet.
Wish me luck, because I have read a lot of reviews saying that the phones were never actually repaired m
Sent from my Nexus 4, while driving in my Evo9.
Click to expand...
Click to collapse
Let us know whether they fixed it or not.
Finally received my phone today, on a Saturday with FedEx Home Delivery service.
Took the phone out of the box it came out, and immediately noticed additional IMEI stickers on the back of the device. The device came very dirty on the back, with stickers around the case. I thought they had sent me a refurb, especially when the scratches that I had on the main screen were not there.
I matched the IMEI with the one that came with the original box, and it seems to match.
They replaced the proximity sensor and 'updated software'. I still don't have knock code, however.
Customer service has been horrible, especially since they have absolutely no contact with the service people. CS knew absolutely nothing about the repairs.
Edit: Functions of the phone have returned to normal.
I developed the same issues with mine a couple days ago. Always in a case, never dropped. Dead spots near the top, no knock on. Gonna try to get it replaced by ATT first, otherwise will have to do rma through LG.
Basically, that whole bar is a dead spot.
Sent from my LG-D800
btm fdr said:
I developed the same issues with mine a couple days ago. Always in a case, never dropped. Dead spots near the top, no knock on. Gonna try to get it replaced by ATT first, otherwise will have to do rma through LG.
Basically, that whole bar is a dead spot.
Sent from my LG-D800
Click to expand...
Click to collapse
Good luck.
Sent from my LG-D801 using Tapatalk
My phone has exact same issue. Same location as you have shown. I should be getting another unit from T-Mobile today. Any idea if this a software issue or hardware?
Sent from my LG-D801 using XDA Premium 4 mobile app
sureshhc said:
My phone has exact same issue. Same location as you have shown. I should be getting another unit from T-Mobile today. Any idea if this a software issue or hardware?
Sent from my LG-D801 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It is the prox sensor.
Sent from my LG-D801 using Tapatalk
Sfkn2 said:
It is the prox sensor.
Sent from my LG-D801 using Tapatalk
Click to expand...
Click to collapse
Any idea how to prevent it from happening or what causes it to nit function properly?
Sent from my LG-D801 using XDA Premium 4 mobile app
sureshhc said:
Any idea how to prevent it from happening or what causes it to nit function properly?
Sent from my LG-D801 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
There is another thread about this issue, which basically said it's heat that caused the sensor to break.
Sent from my LG-D801 using Tapatalk