[Q] No sound when calling (ring and voice) - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

Hi guys,
I have a Canadian sgh-i337 (Bell) and when I call someone I cannot hear the ring, the other person and that person cannot hear me. The call is connecting and all. This problem started when I flashed a Rom of the GT-i9505. I am on the new bootloader (MK6).
What I have tried or checked:
- Battery pull;
- Clear cache/Factory Reset;
- In call volume;
- Headphones (same problem);
- Speaker (same problem);
- Flash most recent modem (MK6);
- Odin stock Bell firmware;
- Check if receiver is working with *#0*# (It is working perfectly)
The problem happens for 90% of call I make or receive. For the other 10% the problem occurs after 1-2 minutes of talking.
Weird thing is when I flash the MK6 modem or Odin stock Bell rom it is working for about 10 minutes and it starts doing the same thing.
Been trying to find the problem for 1 week... I read alot before posting here and a small amount of people on other forums have the same problem but no fix for now...
I am thinking that it is an hardware problem but I don't have another phone so I want to try anything before return it to samsung for repair.
Your help is very appreciated,
Nicolas

The problem occurs less when I call from my car's bluetooth. I tried a custom kernel and rom with no success.
Nicolas

Bump, no one?

bump...

Bump...

Got my phone back from samsung
Hi, just had the phone back from Samsung.
They wanted to charge me 300$ to change the motherboard because I have Know 0x1 and the warranty is void!
I'll just buy an used one and do the work myself.
Nicolas

Related

Phone hangs sporadic after calls (2.2 only)

Hey dear devs,
so ive got a little problem. Im a flashjunkie and tried all the different firmwares. All eclair firmwares JM1/3/5/8/9 went fine for me and i had no problems, but since the first froyo (JPC) ive tested, ive got a little problem with froyo.
First some things about me and my phone. I live in germany, my provider is o2, and i also bought a brandet o2-phone. The first day i got it, i flashed to JM5 and unbrandet it, but now to my problem:
My phone hangs somtimes and very sporadic (1-2 times a week) normally after longer calls >10 minutes.
But let me explain a little deeper. It first appears with JPC (my first froyo).
Im doing a longer call and when i finish i take the phone of my ear and have a look an the display to end the call. But i cant click the hangup button. The green listener symbol in the upper left corner is there and blinking. The only thing i can do is to press the menu-button to get back to my homescreen. All is working fine then, but i cant do or recieve any calls because the upper-left green listener symbol is still there and blinking.
When i try to go to flightmode the phone normally hangs completely, only a reboot is fixing the problem. I also had the prob one time within a call. I was on the phone and suddenly my partner was gone.. i didnt hear anything and he also didnt hear anything. Same symptoms: green listener symbol blinking, and when trying to switch to flight mode, the phone crashes. Only reboot is working.
This problem appears in ALL froyo firmwares i tested (JPC, JPK, JPM, JPO), and yes a wiped, i cleared all caches, i reflashed all the firmwares, flashed with kies, flashed with odin (with and without repartition). So i did all the stuff we all used to do to get this problem fixed...
I first thought it was a failure of the beta-firwares, but also the JPO has the problem. There is one thing that might have to do with it... I live a little bit outside of the town and in my house i have a low signal. The problem appears in 9 of 10 cases in the house until now. That might be bad luck, because its very sporadic, and normally i do longer calls only when im at home... But it may also be part of the problem, perhaps because my phone wants to change the to another umts-provider, that has a better signal?
I also thougt that it may be a sim-problem, because my sim is about 5 years old. But i ordered a brandnew sim from o2 and yesterday i had the failure again. It only appears after or right in the call.
Has anyone experienced same problems? Or can help me find out what problem i have?
Thx for all answers
Cheers, Donald!
hi!
yes, i can second that! i have exactly the same problem with my o2-germany-provided SGS, even though I unbranded it by applying the scandinavian froyo-beta via registry hack. So far I did not find any solution. Sometimes this even happens during rahter short calls of 10-15 min. Too bad
Yes i can confirm the Problem. I'm with O2 Germany too. First I thought it is a Problem with both party's hanging up the same time. But I couldn't reproduce the problem at will...
So, the only thing, we can do at the moment is to wait for official o2 brandet firmware. Does anyone know when it will be released?
Greetz DN
Until now i haven't heard about a release date...
also on jf3!!!
i've got the same problem! but i had this bug already on stock eclair jf3!
so i updated via kies to official jpo ( i also tried jpc, jpm, jp6) and my phone still hangs sometimes. is it possible thats just a strange behavior on sgs with o2 germany?
or is there anybody else (other country or carrier) getting the same issues?
i get this bug every third call (when calling longer than 30 minutes)
....
hmm.. perhaps we found something that causes this o2-bug... There is a discussion in the german forum android-hilfe and there is mentioned that the homezone-indicator signal might be the failure, that you might have enabled.
So what about you? Have you also enabled this feature?
Today i called the O2 hot line and they told me that O2 did not receive the Froyo update from Samsung yet. So they haven't had a chance to test the Froyo release. That mens we have to wait for Samsung to give the update to German carryers for testing. I mean if they encounter the problem too they will fix it since it is a real annoying bug.
Look also at this boards and threads about the same issue:
ht_tp_: / /_ww w._ handy-faq._ de/forum/ samsung_i9000_galaxy_s_forum /174359-probleme_empfang.html (german, translate. google. de may help )
ht_tp_:_//_forum._o2online._de/t5/ Handys-und-Zubeh%C3%B6r/ Galaxy-S-Froyo-o2-WCDMA-massive-Probleme/ m-p/58562#M7640
(remove spaces between first parts of the links, as - unfortunately - I'm not allowed to post links cause of my "newbie" status )
I've got the same issues (hang after/while phonecall, aborted call, no net service and so on..)
Same problem here!
BUT mine locks up every 30 Minutes!
And I use drei.at (Austrian Provider) NOT O2.
So it seems, that its not a specific Problem within O2 only
Andy
happened to me once...but SGS unbranded with O2 sim...
Hey,
i have the same prob. When the phone lies all the night and some1 wants to call me at the next morning i'm not reachable. every morning. 100%
now i installed the i9000xxjm3 modem. lets see if it fix the prob;-)
Greets
logicmann
Hi,
there is finally news on that.
O2 meanwhile confirmed the issue to be connected to the homezone display in the Froyo firmwares.
They propose a solution where they delete the homezone data from the SIM card without affecting the homezone functionality as such. Just the homezone icon will not be displayed anymore.
So the assumption it has something to do with the O2 homezone became true.
Here is the thread (sorry, its German) in the official O2 forum:
http://forum.o2online.de/t5/Geräte-...-o2-WCDMA-massive-Probleme/td-p/45714/page/27
I just wonder if some clever developer here could even remove the homezone icon functionality out of the firmware. I somehow do not trust O2 to come up with their solution quickly enough...
Thanks
Andi

No sound on voice calls

As the title says, I have no sound from the earphone during voice call. Also, when trying to call somebody, it shows on their phone but they can't hear anything from me.
The problem appeared suddenly, without any intervention from me.
I've tried, without any luck, the following:
- battery pull (several times, to be exact);
- SIM change (also switching operators);
- nandroid backup + data wipe + restore;
- I was running the SAFE 1.37 ROM and had it rooted. I flashed to "not so safe" 1.37 ROM from shipped roms, still nothing.
EVERYTHING else works perfectly on the phone: SMS, mobile data, etc etc.
I'm quite desperate at the moment as I feel I've tried everything I know and I'm thinking it might be a hardware problem that will require me to go back to the seller with it.
Has anyone else experienced this and solved it? I've tried searching on google and here on the forums, couldn't find anything.
Thanks for all your help.
Well I did go with it to the service center.
Should take them no more than 15 days to tell me something...hope it doesn't take that long, though....
In the meantime, if anybody knows anything about this problem, please do post...
It may not help me but it may help others.
Got it back from the service centre today.
Apparently it was just a hardware problem : they've replaced the earphone.
Everything back to normal now, topic can be closed.

[Q] No Voice (incoming or outgoing) on Nexus 4?

OK, having a huge problem with my Nexus 4. I'm still running stock kernel/ROM (although I am rooted) and everything about the phone works great EXCEPT for the phone itself! What I mean by this is: everything works (data, texts, tethering, et cetera), I can make and receive calls... but on those calls, there is no sound in *either direction*; when on a call, the mic doesn't pick up my voice, nor does the speaker relay the caller's voice. WTF?
My in-call volume is set to maximum, as checked via Power Toggles.
I've also noticed that the phone has a hell of a time hanging up after a call. For instance, I make a call on the N4 (again, no voice/sound during said call), and when I go to hang up the phone screen simply says "hanging up" and hangs like that for almost a minute. If I try to make another call after that, I get an error "Call Not Sent".
Any ideas how I might be able to track this problem down?
I should also mention that I don't know how long this problem has been present. I really don't use voice calling very much. When I tested the phone when I first received it, I simply made a call from it and to it from our land line and made sure it rang... I didn't think that there might be any issues with the call itself!
I have a brand new N4 that I just rooted using WugFresh toolkit and I see now that I can't hear anything during a call nor can the other person hear anything.
I've tried downgrading to .33 and .27. Also reflashing .48 with no success.
What should I do?
If you are experiencing the same problem I was, it wasn't fixable. I tried everything (reflashing stock, trying different ROMs, etc.)... and apparently it was just a hardware defect. I contacted Google and after explaining the issue (which they hadn't heard about at that point) they shipped me a new phone, which works perfectly.
I would highly recommend not wasting your time trying to diagnose the issue further and get in touch with Google about getting a replacement.
Cheers,
Matt
Thanks a lot for getting back to me. I contacted them and they already sent a replacement unit.
I found a thread on Google forums with six pages of people complaining about this. Apparently is not an isolated problem. Half of the people have the problem after updating to 4.2.2 and the other half (last pages) are all with new phones (4.2.2).
jumped in been a while since I had a play with LS - first impression love the splash screen :good:
Same problem, no warranty
Lucky you guys who were still under warranty. My Nexus 4 is 2 years old now and I just got this problem. It seems to be software related. The mic and speaker works for anything else other than placing phone calls. Furthermore, even if I plug a standard headset thought the 3.5mm jack, still no luck. The same with bluetooth headset.
It's interesting that when this problem started I would be able to place or receive a call once per reboot, i.e., after rebooting, the speaker and mic would work on the first call, but not for the second call unless I reboot the phone. Now I doesn't work even after reboot.
Gargabe?
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
novicz said:
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
Click to expand...
Click to collapse
I have the same problem.
Reverting to stock solved the issue form me until a fix for CM11 will be found.
BTW there is a bug report for CM11.
I can't post links but the code is CYAN-5728 on the CM bugtracking system.
novicz said:
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
Click to expand...
Click to collapse
The issue is with Google Play Services. more specifically the checkin service within it.
(this is from the CM bugtracking system , code: CYAN-5728, as stated by pupillo)
download/install the app "DisableService" from the play store. (must be rooted)
under the [System] tab, browse to "Google Play Services", tap it, then browse to "checkinservice", uncheck. (it will prompt for superuser, allow)
restart phone
try placing/receiving a call
none of u guys spent even 1 second to check this forums for answer. there have been at least 2-3 threads about this issue, all of them containing/linking to the fix.

[Q] Galaxy S4 No call Audio

HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
Mind dialing *#1234# and write it down here
Repulsa said:
Mind dialing *#1234# and write it down here
Click to expand...
Click to collapse
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
affanabid said:
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
Click to expand...
Click to collapse
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Repulsa said:
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Click to expand...
Click to collapse
Both methods not working
Did you flash (custom) kernel recently?
Dear OP,
I had this with my S4 it went to the menders 3 times, each time they factory reset it and flashed latest and sent it back working.
(I had obviously already done this myself)
Then it would go again. After the third time enough was enough and I escalated it and the replaced it with a new handset and no more problems. I think this is a hardware issue and you're gonna have to get a replacement.
Search XDA for mine and others threads or go to O2 Community where there are a couple of others stories (mine included)
Cheers,
GG
Hello .. i have an S4 with almost the same problem .. incall sound is like an radio interference very strong ... about 90% and in the background i can hear the call only 10 % so its unuseable. I also want to specify this is only manifested on headphones handsfree (tryied many kinds same result), bluetooth works fine, voip / skype also.
The thing is i never made gsm calls (with headphones) between the firmare updates to be shure if it comes from the firmware
i9505
4.4.2
bb i9505xxugng8
unrooted
So from my experience i'm guessing the audio chip is almost at the end of life, so if that is true dont think any software sollution will fix this.
But if anyone has an idea, that would help.
Thanks in advance.
I had the same problem - no in-call audio, everything else working fine. GT-I9505 running 4.4.2. If I restarted the phone then in-call audio would work for a while, then stop again. It was getting to the stage where I couldn't rely on it working for more than half an hour. I searched the web and found lots of non-functional suggestions, I tried lots of things and this is what I ended up with:
1. I deleted the call logs. It didn't seem to help, but it may be relevant if the next steps don't work for you.
2. I restarted in Safe Mode. Even after about 3 hours I still had in-call audio, so it looks to be a software problem.
3. I then restarted in normal mode and after about 18 hours I still have in-call audio working. Not sure how long it will last, but it's a huge step forward for me.
Hope this works for you.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
NO voice During call
hi guys
i have a problem with my s4 9505, i cant hear voice during network but i can hear voice on whatsapp/skype.
I have tried rebooting, even i switched to previous OS 4.4.2 , but in vain.
please suggest some solution
i have 3 log cats of this issue
https://mega.co.nz/#!xtMwHLrb!AaYC99...VomCwGvCKuP9Q0
https://mega.co.nz/#!s0txRIAb!xJ4Ws4...ABUR3l0tI8Fg2E
https://mega.co.nz/#!Q08Qlb7L!AULugi...NtPTOdMuapjT4k
rpsdguy said:
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
Click to expand...
Click to collapse
Same for me, it was the sim card not seated properly.
Same Issue to me
See, i got a similar problem, when i make a phone call sometimes it works and sometimes the phone loses the sound. after a reboot the problem seem to be gone during a brief moment, then it lose sound again. I've tried all kind of software solutions and get some conclusions after reading a lot of posts.
First: Is a hardware issue. Is related to the sim card reader and the charging port.
I've started experiencing the Cannot detect your simcard problem and fix it with a piece of foam,(it actually works great). The sim card problem was hiding the sound issue because it constantly reboots the phone, 2-3 times a day, and even if it loses the sound i didn't realize because i have to restart because of the annoying pop up.
I'm on CM13 now, and was working great for a day or two. then it starts losing sound again, first was call audio only, then even when the phone try to make the unlock sound it freezes, get in an unresponsive state. When i hit the phone softly he makes the unlock sound and starts working really good. Then Ii think, let's try that when it loses sound anywhere else. Try to play a song and the phone freezes and no sound is coming from the speaker, little hit and starts playing. Try to call and freezes or start the call without sound, little hit and works great again. So…i started to wonder what if is the same sim card issue, a faulty connector, that make perfect sense to me. So given the fact that I cannot aquire replacements and the fact that i’m reallyyy cheap, i will try to use a piece of foam on the top of the charger connector as well as the sim card reader. I’ll keep you posted if that Works for me.

[Q] Dialer goes black when making calls and no sound

I have an s4 from rogers (Canadian model) and initially had cyanogen mod as my rom but I realized that I was missing nearly 5 GB of storage on my phone. I read that to fix this I had to go back to stock using Odin. I went back to stock 4.2.2 using Odin, but then my WiFi stopped working. I couldn't turn WiFi on or search for networks. I then rooted my phone and installed a rom and my WiFi problem was fixed, but now I cant make calls. Every time I try to call someone my screen goes black and the recipient cannot hear me and I cannot hear them. Also, the sound on my phone does not work. I have flashed multiple roms and still get the same problem. Does anyone know any possible solution. I have looked around and many people have had the same problem, but no solution. Any help would be appreciated.

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