[Q] Problems. Return to warranty - Galaxy S 4 Q&A, Help & Troubleshooting

Hi all,
Im having some problems with my I9505 from poor wi-fi, slow transfer rates, and some problems with cam, when using 4.3 camera version recorded vídeo is garbled, tryed it with several roms never with stock 4.3 because of knox, and major battery problems too, phone starts to soft reset when in low battery and charge times are not consistent.
I have now a Omega rom v19-XXUEML6 baseband XXUEMJ5, cant see anything about knox on download mode.
I want to send it to warranty,
The plan was, to go to a pre-rooted stock rom install triangle away reset all to original, and install the latest version available for TPH and test the problems again, the problem is that i need to do it safely or all the problems might not be fixed in warranty if knox is tripped somehow.
Apreciate any help.
Thanks in advance.

Saltao said:
Hi all,
Im having some problems with my I9505 from poor wi-fi, slow transfer rates, and some problems with cam, when using 4.3 camera version recorded vídeo is garbled, tryed it with several roms never with stock 4.3 because of knox, and major battery problems too, phone starts to soft reset when in low battery and charge times are not consistent.
I have now a Omega rom v19-XXUEML6 baseband XXUEMJ5, cant see anything about knox on download mode.
I want to send it to warranty,
The plan was, to go to a pre-rooted stock rom install triangle away reset all to original, and install the latest version available for TPH and test the problems again, the problem is that i need to do it safely or all the problems might not be fixed in warranty if knox is tripped somehow.
Apreciate any help.
Thanks in advance.
Click to expand...
Click to collapse
since u never flashed stock Samsung,u should not have Knox counter ..
Go to download mode to confirm,if there's no Knox counter there,simply use triangle away,reset binary counter to 0(make sure to return to stock 4.2.2 first) then send it to warranty.
For quick access,use https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Sent from my GT-I9500

Hi the problem is that i need 4.3 to check the camera malfunction. And to use triangle away and make all original i need a rooted stock ROM.
Enviado do meu GT-I9505 através de Tapatalk

Maybe i didnt explain correctly, o tried a lot of roms just to fix the 4.3 camera app, none of them work, video recordings image is completely out of focus and i dont know the word to decribe the picture garbled, mixed in bands...
To complain i need to test the camera app in 4.3 stock rom.
Any other help?

Dial *#0*# and test the camera from there.

It doesnt help. As i said it only happens on video recording, there is no test for that on the option.
Again, the only thing im asking help for is to install a clean 4.3 stock rom with staus original to return to warranty
Thanks again for any help.

Saltao said:
It doesnt help. As i said it only happens on video recording, there is no test for that on the option.
Again, the only thing im asking help for is to install a clean 4.3 stock rom with staus original to return to warranty
Thanks again for any help.
Click to expand...
Click to collapse
Any help please??

Related

Need help get m s4 working again

Phone is GT-I9505
PRerooted stockrom XXUDMI1
i want to use Echoerom 3.1 but i cant get a functionally phone again. My knox is 0x1 flagged. I get bootloops , but i have wiped the phone before completly. stock rom runs, but every custom rom makes problems. can somebod help me how i can get an normal function phone?
thinking about to sell my s4 cause this ****ty knox crap.
hope you cn help.

installed XXUEMJ5 but now device status custom

Hi all
today I installed the jellybean 4.3 XXUEMJ5 update but since installing it it has made my device status go fro official to custom
before the update I was not rooted or anything
can anybody help me get it back to official please
There's a way to get your status back to official if you are using a i9505 I think.
Otherwise (i900 or i9505g) I don't think it's possible.
ye I need to get my device back to official
How can it go from CUSTOM? this is an offical STOCK FIRMWARE from samsung.... ? doesn't make sense...
something isn't right.... when i always update my firmware to a newer one for 4.22 it always says offical.
Yes I know it doesnt make sense thats why im asking for help
Have you tried Factory reset or reinstalling the firmware?
Depends how you upgraded. Did you download a Rom and flash via Odin? If yes, are you absolutely sure it was the official and not a modified one?
Sent from my GT-I9505 using Tapatalk
Probably needs a factory reset. Don't disable any apps and are you using 64gb card?
Sent from my GT-I9505 using xda app-developers app
You need to reinstall the firmware with Odin properly.
I noticed on another thread that you clicked on bootloader button. WRONG. Extract the official Samsung 4.3 firmware file, click on PDA to select the extracted firmware, press start button.
I think you were confused because the leaked firmware had 4 files while official Samsung firmware has I file.
Hi all
Yes I re-flashed the rim using the PDA button and then did a factory reset and every is normal now
Only iv noticed one thing.
The camera as not updated and I thought that jelly bean r.3 included a new camera update.
Something similar happened to me!
Hi!
I've been checking for the 4.3 update on my phone since the announcement that 4.3 update has started. And suddenly yesterday morning I got the message that updates are not available, because my device is custom. Happened overnight, I've only done OTA updates, nothing else and I've had this update for a few weeks at least (maybe even a month), the baseband for the moment is XXUDMH6.
Do you think that it is possible for me to get it back to official in a similar way - flash the same or a newer version, a factory reset and voila?
Are you using a 64GB SD card? Sometimes my phone shows the status as custom, even though it's (currently) totally stock, just because of the SD card.
Take the card out and it goes back to official - strange.
Hey,
I had the same problem on 4.2.2. I had rooted my stock ROM and then updated OTA to MGG and my device status was custom and knox triggered 0x1...I don't really care about device status, but triggering knox really made me mad because I installed fresh rom OTA not some custom ROM ot kernel.. How is this possible? I don't know
Go figure...
Now I flashed with ODIN lastest MJ5 i think and device status is official but what matters knox is 0x1..
I suggest you try factory reset or flash it with ODIN to get back official status so you will be able to update via OTA. There is nothing you can do about knox status for now.
ye well you cannot change the KNOX thing back to OxO
Samsung have already come out and said it is impossible and so have many android developers etc
I wouldn't worry about it anyway its only a KNOX status, I doubt Samsung would refuse to repair your mobile if it needed to be repaired just because of a KNOX status, as long as all the other statuses are OFFICAL etc then it wont matter too much I don't think

Slow Internet (3G/LTE) after 4.4.2 Update

Hello Guys
Well, let me get straight to the point. After my old rom (Revolution HD3) was draining my battery pretty fast, i decided to update to 4.4.2. Well, i downloaded the latest 4.4.2 for switzerland from sammobile.com. I flashed it and it somehow was all laggy and i had fc's the whole time. After some time i was able to use the phone anyway, but it was laggy. And the problem was that my 3G connection was EXTREMELY slow. I got connection time outs the whole time and wasnt able to download anything. Well, i thought it was the rom i flashed trough odin, so i downgraded to 4.2.2, my original rom, and updated trough KIES. The rom wasnt laggy anymore, but the 3g/4g was slow. I tried different Modems and Kernels. Nothing Helped. I then decided im going back to a custom rom but the flash failed. Then i tried another rom and it failed again. So i thought it may was cause i was on 4.4.2 and tried to flash a custom rom that was 4.2.2. I then tried to reflash my stock rom trough odin, and it FAILED. And that's how i bricked my phone. I can still enter Download Mode, but can't enter the recovery anymore. What do i do? I'd like to solve both problems.
Thanks guys
Btw: I've got an I9505
I assume you didn't wipe anything before you flashed stuff? Thats like rule number 1 to do.
You can try flashing a recovery true Odin.
Hej Guys
Um.. Just to let you guys know, it is possible to downgrad to 4.2.2 from 4.4.2. I just did it this morning and had sucess. But the problem with the really slow internet connction still is here, when im on a 4.4.2. And, it is the same with custom roms running 4.4.2. I tried different kernels and modems, nothing helped so far. As soon as i was back to 4.2.2 it had the usual connection speed. I called my provider and also called samsung itself. Obviously, they both told me to bring the phone back for garantuee. But well, as i know it's a software problem and not hardware, i wont do that. So can you guys help me? What should i do next? Actually im back on 4.2.2. Thanks
Edit: Oh, and ofc, i did everything like wiping/factory resetting, wipping preoload etc. It's not my first time flashing.
It's not possible to downgrade from 4.4.2 to 4.2.2! End of..
Sent from my GT-I9505 using xda premium
Are you serious dude? Im running 4.2.2 right now. What is your point?`I didnt even ask about it. I asked about a solution to the problem that i get slow 3G/4G on my I9505 when running 4.4.2. If you want a proof Pic about it running 4.2.2, i can give you one. But i dont really get what your point is.
Hang on hang on hang on, it is common knowledge that you cannot downgrade from official samsung 4.4.2 to official samsung 4.2.2 because in odin you will get failure at aboot.bin because you cannot downgrade bootloader.
How ever what would be really good is instead of just trying to say it then jumping out saying what's your point, we'll my friend the point is, it would be advantageous to everyone in the entire samsung galaxy s4 i9505 community if you can tell everyone how you did it.
My perspective is your doing a bit of flaming.
Pictures really won't prove a whole lot as anyone can do some build.prop edits and show different rom name and version.
Sent from my GT-I9505 using Tapatalk
Well, if it sounded like flame to you, it wasnt. I didnt create this thread to flame others. But i wasnt kidding saying that i downgraded to 4.2.2. Here how i did it:
Was running 4.4.2 (I9505XXUFNB9)
Flashed TWRP recovery.
Flashed custom Rom 4.2.2, which FAILED!
Flashed Official 4.2.2 trough odin, which FAILED!
Flashed TWRP recovery again, since it was somehow damaged from the flash before
Flashed Wanamlite 4.4.2
Flashed Custom Rom 4.2.2
Flashed Official 4.2.2 with succes.
Im not sure what part of those flashes were essential, but i have no reason for liying to you. What would be the perks if i did?
But now again BTT, Did anyone else have that problem of slow interenet connection? Or is it just me? Maybe some ideas?
Regarding slow Internet maybe it's your carrier with issues.
Maybe the downgrade back to 4.2.2 has created issues in its self. Have you checked your baseband matches bootloader and build?
A problem we have is we can't see the version of the 4G modem (non-hols) so that might be also an issue.
When you flashed back did you do a factory reset?
In regards to downgrade do you still have the Knox bootloader?
Sent from my GT-I9505 using Tapatalk
Well, i called my operator and the girl on the phone said that some people already called with the same issue, but its not on their side. It's a problem with the update samsung released. After the downgrade i had my Knox Bootloader and everything worked like it always did.
Yesterday Sammobile released a new ''rom'' for my country. Downloaded it, flashed it and it works great now. I have a bit of a fast battery Drain, but the problem with the slow internet seems to be fixed.
Again: 4.2.2 worked perfectly after downgrade. It had no issue, No FC nothing at all. Maybe i was lucky? No idea, but im happy my 4.4.2 works now
Thanks anyway for your help guys
Edit: Yeah, my bootloader matched both baseband and build.
Joku1981 said:
Mod Edit
Click to expand...
Click to collapse
If you had done your homework, you would know that in almost all cases Samsung repairs it even with Knox set to 0x1. They even publicly stated it in the Netherlands that they will repair your phone even with custom roms.
And you don't know the law in Switserland. Nor do I. So you can't say that in Switserland his rights are voided by flashing.
If Samsung doesn't give you the warranty, then you still have your consumer rights in the European Union (not that Switerland is in it). No flashing, modding or other chances decleine you your rights if it's not related to a hardware failure. In the countries that you and I live in, it will never void your rights if the damage is not related to flashing or modding.
So well, i think that in switzerland they actually WONT repair it if you flash it, but i aint sure about that, since i never had to send it to repair. But anyway, it was only a software problem on their side. They released another version for switzerland and it seemed to have fixed the problem. I have a bit more of a battery drain, but i actually think im just too used to some other custom roms. Anyways, thanks for the help guys

Downgrading my samsung galaxy s4(I9500) to 4.2.2

Hey guys i have a samsung galaxy s4 on android 4.4.2 kitkat and i am not happy at all with the kitkat update since it has ruined battery life and is causing many other problems like lag and overheating
So i want to downgrade to the stock 4.2.2. I have never rooted my samsung galaxy s4 and i am still unrooted.
I know knox will be set to 0x1 after downgrading but i do not care about it as triangle away supports galaxy s4 now .
So here is what i want to know
If i download the proper 4.2.2 firmware from sammobile according to my country(India) and install it via odin then will the process work? and if it is the right procedure does it require root ?
Is there any chance that my phone can get bricked because of knox ?
and how should i take backup of efs in case of a possible imei error ?
I know how to downgrade i9505 but i9500 Im not sure about it I never tested it out
I think you can downgrade successfully, I have a thread about how to downgrade from 4.4.2 to 4.3 but its for i9505 check my profile threads
You can downgrade successfully if you follow my guide, but you will lose wifi of maybe imei
So you can solve 4.3 wifi problem by downloading 4.3 kernel
You can use the same way to downgrade from 4.3 to 4.2.2
And for how to backup your imei you will need a rooted device !!
There some apps that backsup imei
Just look for your phone model "gt-i9500"
And you can backup you system starting from imei by having custom recovery like CWM and do Nandroid
And Knox will be tripped
Downgrade or Install Custom ROM
tdssmarty16 said:
Hey guys i have a samsung galaxy s4 on android 4.4.2 kitkat and i am not happy at all with the kitkat update since it has ruined battery life and is causing many other problems like lag and overheating
So i want to downgrade to the stock 4.2.2. I have never rooted my samsung galaxy s4 and i am still unrooted.
I know knox will be set to 0x1 after downgrading but i do not care about it as triangle away supports galaxy s4 now .
So here is what i want to know
If i download the proper 4.2.2 firmware from sammobile according to my country(India) and install it via odin then will the process work? and if it is the right procedure does it require root ?
Is there any chance that my phone can get bricked because of knox ?
and how should i take backup of efs in case of a possible imei error ?
Click to expand...
Click to collapse
Hey dude,
I don't really understand how the s4 lags - did u try resetting the device?
the battery life is fine with the latest update.
Overheating is still there in i9500 & also it cools down rapidly - I guess its a HW design. Hope it wont be fixed.
I was annoyed with the overheating issue & now i am used to it. It heats while using 2G or 3G Internet & playing games.
Using regular apps it doesn't heats up & now i am okay with it.
Regarding the downgrade, frimware from sammobile will work fine. You will have to install via odin.
no your phone wont get bricked cos of knox - I suggest you to follow a video tutorial and do the downgrade.
But I recommend you to try a custom rom such as Omega, Hassan etc
In my experience the these roms are very good on battery and performance. Pls do note these roms (Omega, Hassan) are based on samsung stock rom.
If you still want to downgrade, I would suggest you to take it to the service center guys & they will do it for free.
Hope this helps!! :good:
Yeah it mostly gets heated while playing games and using chrome
Though i can still live with the heat because eventually i will get used to it after some time
But the lag is killing me
My phone shows lags while entering and leaving apps and camera and gallery too and it was not lagging before on 4.2.2
Also i have experienced significant battery drag
While using the internet it falls of by 1 percent every two minutes
Is this kind of battery drop normal ?
I am really missing the old firmware so i think i am gonna go to samsung and get it downgraded from there
Thanx for the sugesstion bro
tdssmarty16 said:
Yeah it mostly gets heated while playing games and using chrome
Though i can still live with the heat because eventually i will get used to it after some time
But the lag is killing me
My phone shows lags while entering and leaving apps and camera and gallery too and it was not lagging before on 4.2.2
Also i have experienced significant battery drag
While using the internet it falls of by 1 percent every two minutes
Is this kind of battery drop normal ?
I am really missing the old firmware so i think i am gonna go to samsung and get it downgraded from there
Thanx for the sugesstion bro
Click to expand...
Click to collapse
I think will be not easy. You voided ur warranty when u downgraded (KNOX:0x1). No service centers will fix it (in theory) :highfive:
No Performance Lag & Good Battery Life
tdssmarty16 said:
Yeah it mostly gets heated while playing games and using chrome
Though i can still live with the heat because eventually i will get used to it after some time
But the lag is killing me
My phone shows lags while entering and leaving apps and camera and gallery too and it was not lagging before on 4.2.2
Also i have experienced significant battery drag
While using the internet it falls of by 1 percent every two minutes
Is this kind of battery drop normal ?
I am really missing the old firmware so i think i am gonna go to samsung and get it downgraded from there
Thanx for the sugesstion bro
Click to expand...
Click to collapse
Hey bro,
In my experience with the S4 on Stock ROM I never experienced a lag.
Please check on the settings - switch off the gimmicky features such as Air View, Air Gesture, S Beam, Air Gesture, Motion, Palm Motion etc etc.
Settings --> Connections Tab --> NFC, S Beam, Nearby devices, Screen Mirroring
Settings --> My Device -->(scroll down) motions & gestures, smart screen, air view
Turn locations off
Check the battery graph - see which app consumes more
I had this issues when these features were on.
The phone will be always hot, battery was draining like 1 % for 1 to 2 mins.
There is no lag with camera and gallery.
Battery drag is bit similar that I lose 1% for every 3 to 4 mins on 2/3G Internet. But on Wifi battery is solid.
In my opinion battery is very solid in S4.
The latest firmware is very stable. The performance has increased from old firmwares.
If you hv rooted the device, and got custom recovery just try a custom rom.
Okay i think it would be good to try the custom rom
So i am gonna try that and see what happens
Joku1981 said:
I think will be not easy. You voided ur warranty when u downgraded (KNOX:0x1). No service centers will fix it (in theory) :highfive:
Click to expand...
Click to collapse
Bro my warranty is still intact
I did not downgrade it yet because i dont know the correct method to do it
tdssmarty16 said:
Hey guys i have a samsung galaxy s4 on android 4.4.2 kitkat and i am not happy at all with the kitkat update since it has ruined battery life and is causing many other problems like lag and overheating
So i want to downgrade to the stock 4.2.2. I have never rooted my samsung galaxy s4 and i am still unrooted.
I know knox will be set to 0x1 after downgrading but i do not care about it as triangle away supports galaxy s4 now .
So here is what i want to know
If i download the proper 4.2.2 firmware from sammobile according to my country(India) and install it via odin then will the process work? and if it is the right procedure does it require root ?
Is there any chance that my phone can get bricked because of knox ?
and how should i take backup of efs in case of a possible imei error ?
Click to expand...
Click to collapse
i have make downgrade to my phone i9500 form 4.4.2 to 4.2.2
with this firmware XFE-I9500XXUBMH1-20130927115211.zip
you can download form here >>> http://d-h.st/4bG
and wifi is ok and device is working so fine
but after i flash it's show the device is custom but i root it before
can u try it if you like
http://forum.xda-developers.com/showthread.php?t=2755184
Thanx for the information buddy
I will try to flash this firmware with odin
As I know...
tdssmarty16 said:
Hey guys i have a samsung galaxy s4 on android 4.4.2 kitkat and i am not happy at all with the kitkat update since it has ruined battery life and is causing many other problems like lag and overheating
So i want to downgrade to the stock 4.2.2. I have never rooted my samsung galaxy s4 and i am still unrooted.
I know knox will be set to 0x1 after downgrading but i do not care about it as triangle away supports galaxy s4 now .
So here is what i want to know
If i download the proper 4.2.2 firmware from sammobile according to my country(India) and install it via odin then will the process work? and if it is the right procedure does it require root ?
Is there any chance that my phone can get bricked because of knox ?
and how should i take backup of efs in case of a possible imei error ?
Click to expand...
Click to collapse
As I know, if you download an official firmware of samsung from sammobile, you can downgrade/upgrade your firmware without rooting, just flash via odin. Maybe you can uninstall KNOX first before downgrading, open KNOX mode and press menu and click uninstall KNOX. I hope this helps. Good Luck

[Q] A sudden bootloop, with a weird return!

Hello!
Today I had a really weird situation with my Samsung Galaxy S3 Neo !
I put the phone on the charger as usual, then went to sleep.... Only to wake up on the boot intro sound of my device several times!
The only obvious reason for this situation is probably just putting my phone on the charger!
I tried to reboot several times, removed the battery and waited for a while, but in vain! Sometimes I had the logo screen, very slow one with a stuttering audio, sometimes not.
I tried to flash stock Kitkat firmware 4.4.4 (the same Hong Kong one I was using already)... No change!
I couldn't boot properly into recovery till I decided to flash TWRP and do a full erase of just about everything that could be erased!
The result?? You guessed it... NO CHANGE! Still the same bootloop, while sometimes I could see the launcher before the reboot!
I decided to try to flash the previous firmware that was before the update (4.3 Jellybean, UAE) and send it to the service center, and I just removed everything from the phone: The battery, and all the cards were removed and put aside! However, I found that this will trigger the Knox Warranty flag to 0x1, definitely not the best shape for visiting the service center! :\
After all, I decided to give it one last try to boot before I send it to be serviced just the way it became. To my surprise, I managed to boot successfully and restore almost everything. The only noticeable loss was the Samsung "Over The Horizon" soundtrack! (Got links for this one, please??)
However, all that flashing wasn't for free! I had a change of both firmware statuses to "Custom" after I had a once "Official" firmware tag! To my chances, I didn't trip the Knox Warranty Flag, and I had my device rooted using CF-AutoRoot with Odin!
A few questions here:
1. What the heck is going on?! What caused all of this from the beginning??!! The phone was rooted and working great before that! I even managed to resolve the battery drain and the camera issues for good! (I'll describe my method later )
2. After all that play, how come I didn't trip the Knox flag?! Was it just... luck???!!!!
3. Can I change to the UAE firmware from the Hong Kong one without tripping the Knox flag???!!! I have little problems with the Hong Kong one, despite the fact that I had some crashes and minimal glitches before! As you all know, Android is a glitchy OS, but this one has much less glitches than before.
Thank you for your time. Hope to see your thoughts asap
Question 1: I read similar problem on samsung phone somewhere caused by defective or dirty microUSB connector. Perhaps your several flashing resulted on dislodging of the dirt from the connector thus your reboot problem was resolved.
Question 2: I also flashed 4.3 over kitkat from hongkong rom and the knox was not tripped. Perhaps only rom 4.2 and below will trip the knox?
Question 3. I have done flashing from Hongkong to UAE to Russia no problem with knox.
Good luck!
bongski55 said:
Question 1: I read similar problem on samsung phone somewhere caused by defective or dirty microUSB connector. Perhaps your several flashing resulted on dislodging of the dirt from the connector thus your reboot problem was resolved.
Question 2: I also flashed 4.3 over kitkat from hongkong rom and the knox was not tripped. Perhaps only rom 4.2 and below will trip the knox?
Question 3. I have done flashing from Hongkong to UAE to Russia no problem with knox.
Good luck!
Click to expand...
Click to collapse
Thanks a lot!
BTW, which one is better to use of the three firmwares you flashed already?? I have the I9300I with the 1.4 GHz Quadcore CPU and I know that some firmwares are made for the 1.2 GHz edition...
moro89 said:
Thanks a lot!
BTW, which one is better to use of the three firmwares you flashed already?? I have the I9300I with the 1.4 GHz Quadcore CPU and I know that some firmwares are made for the 1.2 GHz edition...
Click to expand...
Click to collapse
You may have read my experiences with kitkat on a separate post? I am back to 4.3 now.
Anyway the most stable among the 3 is the latest Hongkong kitkat. Some users here suggest Kazak rom but I has heating problems with that...

Categories

Resources