Database Users

[Q] Issues during a call?

Hello to all of you,
I am new the forum and I got my Omnia 7 just about 2 weeks ago. I really like it because of the excellent screen and build quality.
I also like the smooth and sleek feeling of Windows Phone 7.
However, I had regular issues during calls.
During about a third of my calls (including incoming and outgoing calls), I was not able to hear anything at some point during the conversation. The person called or the person who called me could also not hear me anymore.
The phone seems to work (no freeze) and the signal was ok. Turning the speaker on did not help.
Moreover, when I stopped calling and called back everything was fine and working again.
Sometimes it happened already when I picked up a call, sometimes after just a few words and sometimes in the middle of a longer conversation.
It seems to be random but regular, since about one out of three of my calls was interrupted.
It is really annoying and the phone is therefore going back.
However, I really liked the Omnia 7 and I would get another one, if the unit I got was just faulty.
So I would like to ask other Omnia 7 users if you have experienced a similar behavior of your Omnias during calls? Was my unit faulty or is it a general issue?
I would appreciate your feedback.
Thank you in advance.

Does really no one want to comment about how his Omnia 7 handles calls?
I would really appreciate your feedback, even simply stating your Omnia 7 works fine without any mic ans speaker issue.
I thus just added a poll to the thread, so that it becomes even easier to give some feedback.
Thanks in advance for your input.

Same with me on my Omnia 7 - A1 Telekom Austria
Spoke to Samsung but they were not able to help me out but sending me a contact info to a service partner (Extreme Communication in Vienna, btw)
Service Partner told me that there are issues with the Omnia 7 (amplitude control) and I should send my device to them...
As were are having the same troubles on approx 20 devices (95% of handed out devices) I have to check if repairing is an option (warranty from our provider)
will post later, if I have my device back...

No problems here, I've had an Omnia7 16GB since early February. It was unbranded about a week after I received it. No one I've heard of has had such issues but one who complains of "modem-like" sounds for him and the other part prior to missing a call. He also reported this happening every third time or so...

leoms17 said:
... but one who complains of "modem-like" sounds for him and the other part prior to missing a call. He also reported this happening every third time or so...
Click to expand...
Click to collapse
count me in...
having modem-sounds (or robot sounds) as well
and it's not only me - my co-workers have the same issues
but there are more issues:
it's annoying that my Omnia 7 (8gb version) is hardly able to receive calls at the first time (approx 75% of the incoming calls) - if I call back, most of the time it seems to be ok
these problems do not only affect my device, but about 95% of Omnia 7 we handed out to our co-workers
I had the chance to test a HTC 7 Trophy - none of the errors I have on my Omnia happened on the Trophy!

I have the same issue, using T-mobile in the netherlands, I just always assumed it was them.
I've noticed this only happens on 3G and 3G+ networks, if i turn off data and use the normal G network, I don't get call problems, which why I assumed it was t-mobile.

I'm having the same issue on most of my calls. In the beginning I thought it was a network issue. Haven't been able to figure out how to fix it so far. Will call Samsung support.

Has anyone here updated their ROM to the latest XENJK from samfirmwares.com? I had issues with the mic going silent during calls til I upgraded to that
Sent from my OMNIA7 using Board Express

simon marktl said:
count me in...
having modem-sounds (or robot sounds) as well
and it's not only me - my co-workers have the same issues
but there are more issues:
it's annoying that my Omnia 7 (8gb version) is hardly able to receive calls at the first time (approx 75% of the incoming calls) - if I call back, most of the time it seems to be ok
these problems do not only affect my device, but about 95% of Omnia 7 we handed out to our co-workers
I had the chance to test a HTC 7 Trophy - none of the errors I have on my Omnia happened on the Trophy!
Click to expand...
Click to collapse
Please post on your service results! Are you using 3G and 3G+?

Blade0rz said:
Has anyone here updated their ROM to the latest XENJK from samfirmwares.com? I had issues with the mic going silent during calls til I upgraded to that
Sent from my OMNIA7 using Board Express
Click to expand...
Click to collapse
I also have the latest from samfirmware.com. Maybe that does it? Someone?

Thanks for your comments so far...
At least I am not alone with this issue...
I am now really wondering if this could be a software/ROM/firmware issue given Blade0rz comment...
How can I check the firmware/ROM on the Omnia 7?...my Omnia 7 is unbranded from Germany and the "About" section in the settings of my Omnia 7 does not give any info on a build or version number...does anyone know?
@simon marktl:thanks for your feedback...actually 19 faulty units out of 20 sounds quite bad...I would be pleased if you could let us know if the service point could resolve the issue and especially how they did it once you get your device back...
@eqzgkxokwa: I would be pleased if you could let us know about the solution proposed by the Samsung support...thanks (by the way eqzgkxokwa, that´s a tricky nickname )
@ Phyx and leoms17: I actually use the 2G network 99.9% of the time...but as explained I have the issue regularly....so it is not limited to 3G or 3G+...but if 3G off helps for you it just makes the issue even more curious...I do not think it is due to the network, rather something is going on with the phone...

in diagnostic screen hit *#1234# you'll get all your info. Firmware ending in JK1 is the latest.

Thanks leoms17...I may sound stupid but how do I actually get in the "diagnostic screen"?...I did not find it in the menu, so I assume there is some trick...actually I do not want to brick the phone or do something wrong...
Is there no possibility to get a simple info about the firmware without using a crazy code?

also have this issue, assumed it was a poor signal or something like the death grip. Does not seem to make a difference whether im being called or place the call myself.
I got it several times, suddenly it just goes silent. Holding the phone away from the ear so the diplsay turns on seems to make it work again but not for very long.
I had the original T-mobile Germany branded firmware I8700DTMJJ6, updated to JK1 yesterday, but did not test if its fixed now.
One final idea would be to play around with the volume settings in diag mode, increasing volume for incoming calls or something.
Btw, did anyone notice that there is absolutely no background noise during a call, even if the person is in a noisy environment?

leoms17 said:
Please post on your service results! Are you using 3G and 3G+?
Click to expand...
Click to collapse
Yes, I'm on 3G and 3G+
Turning off 3G seems to help a little bit - at least I'm not running into troubles as often as having 3G enabled...

malin_77 said:
@simon marktl:thanks for your feedback...actually 19 faulty units out of 20 sounds quite bad...I would be pleased if you could let us know if the service point could resolve the issue and especially how they did it once you get your device back...
Click to expand...
Click to collapse
good morning
as soon as I have a feedback from my provider if the repairing is covered by our warranty contract, I'm going to send in a few more phones to the service point...
of course I will post the results here, but could take a while...
til later
simon

I've had this issue with my Omnia 7 (T-Mobile US) as well. There were a couple instances where I answered a call and was not able to hear the person on the other end.

malin_77 said:
Thanks leoms17...I may sound stupid but how do I actually get in the "diagnostic screen"?...I did not find it in the menu, so I assume there is some trick...actually I do not want to brick the phone or do something wrong...
Is there no possibility to get a simple info about the firmware without using a crazy code?
Click to expand...
Click to collapse
just dial ##634#
wait about 2 seconds, than you are in the diag menu
after dialing ##634# you'll find diagnosis on your phone for future use

leoms17 said:
I also have the latest from samfirmware.com. Maybe that does it? Someone?
Click to expand...
Click to collapse
I had this issues with the original firmware from my provider (I8700XXJJ3)
and I still have them with
Phone I8700XXJK1
PDA I8700XXJK1
CSC I8700XENJK1
Software on Phone itself is 7.0.7008.0, no NoDo available yet
Maybe the new firmware I8700XXKA1 (January) helps out - but I wasn't able to download it anywhere

Same issues here
I have issues with both modem/robot-calls but lately it's gone from 1/3 of the calls beeing robot to 3/4 of the calls loosing all sound after 20-60 seconds. Robotic cals are not as common. For me I have problem only when I receive calls and never when I make the call.
I have had my Omnia in for service a month ago but the short message from them was that they found no problems. They upgraded the firmware to the latest version but I still have issues as stated above.
My radio hardware version is
0.0.0.2
I have seen posts where radio hardware is much higher. Can the problem be related to old radio hardware?
I am hoping nodo and new firmware from Samsung will fix this but so far I havn't got it.

Omnia 7 and Answering

Anyone have any idea how to solve "delay in MIC" after answering? Delay is about 1 second. When I press Answer and say Hello, person on the other side didn't hear what I said, I have to say again... Some first calls I didn't know is it something with my phone or network, or caller...
Regards from Dubrovnik

I have the same problem...

Funnily but that seems to happen to me all the time but I didn't really register it until you posted it on here.
Maybe It's because I rarely use it to make voice calls but I always find myself having to say "Hello, Hello" as they never hear the first hello.

Guys, I'm happy now... I'm not alone
Dejo, hvala

Same problem here ? Do you think its hardware or software related ?

Same thing here.
I find myself waiting a second or two before saying hello or i get exactly as described.

Anyone knows who, MS or Samsung, and where would be best to ask about this problem ?

Noticed the same problem!

S1eepy said:
Anyone knows who, MS or Samsung, and where would be best to ask about this problem ?
Click to expand...
Click to collapse
Samsung. If it's not being reported for other phones, then it's likely not the OS itself.

same problem.
Now I wait 1 second before speak...

Same. Wife explained it to me a while back after I got pissed off at her for not talking after I answered. haha

I was surprised today as I answered the phone and said hello straight away and got a reply - I was actually heard.
I am not sure If this was due to upgrading to the newest rom - including the firmware.

I've noticed this as well (JK1 firmware)

Cool, that's good news Let's hope it'll be included in a subsequent official Zune-distributed release

This happened to me also, but since upgrading to the I8700XXKC1 XXKB2 firmware it seems to have been resolved. (It's also resolved the issue of the notification sounds occasionally 'breaking' - I haven't seen that mentioned anywahere else.

Thanks for the feedback. Sorry I didn't quite follow the upgrade procedure. Is it possible to flash the firmware without erasing all the user data?

Unfortunately not, but almost all data on the phone is cloud based or can by synced via zune anyway. You'll just need to connect to your accounts and reinstall all your apps again (which is the biggest pain about the process).

[GENERAL HELP] Post Your Questions Here Instead of Making a New Thread

Many people are joining xda on daily basis. Some of them join the forum to get custom ROMs while some join in order to get some of their problem that they are facing with their phones solved.
There are dedicated threads for ROMs but what about HELP/QUESTIONS??
People generally straight away start a new thread to get their doubts solved. But this can lead to chaos in the forum.
I'm creating this thread as an alternative to *New Threads* that aim to resolve a question.
Not only this, this thread can also become a Database kind of place where people can look if their question is already solved or not...
I request all members of the BLUE VIVO AIR sub-forum to help and answer some questions posted here if they can.
I hope you guys get the idea behind this thread...

Hello
I am new here. I agree with you making a separate thread for q/a. So is this thread for all the devices or for only high end devices..?

jdss007 said:
Hello
I am new here. I agree with you making a separate thread for q/a. So is this thread for all the devices or for only high end devices..?
Click to expand...
Click to collapse
This is for vivo air device only
This is a device specific thread
Press thanks if u liked my work

Ok got it

Official Lollipop images?
I got a Fly Tornado Slim from Russia which is identical to the Vivo Air.
Other names of the phone are: Kazam Tornado 348 (UK), Allview X2 Soul Mini (Romania) and Gionee Elife S5.1 (India, first appearance)
I checked all of the manufacturers, but couldn't find a lollipop firmware so far.
Did anyone have more success?

Root!!! HELP!!!
Does anyone know how to root the Vivo Air?
Any help will be appreciated

CallmeTunde said:
Does anyone know how to root the Vivo Air?
Any help will be appreciated
Click to expand...
Click to collapse
Try framaroot app

If framaroot fails try kingroot

Hmm I've tried towellroot framaroot and kingroot and they all failed...
Hopefully something works soon, I wanna remove all the preloaded crap lol

Framaroot Fail
SSJGohon said:
Hmm I've tried towellroot framaroot and kingroot and they all failed...
Hopefully something works soon, I wanna remove all the preloaded crap lol
Click to expand...
Click to collapse
I tried framaroot too and it failed...

I've even tried the PC based ones, but I can't get the phone to work in USB Debugging mode on the PC so they wont see it.

Did anyone ever have any luck with root?

SSJGohon said:
I've even tried the PC based ones, but I can't get the phone to work in USB Debugging mode on the PC so they wont see it.
Click to expand...
Click to collapse
Did u even install the adb drivers??
Press thanks

Tried all root tools so far and couldn't root it. Some people had the luck to root it, I heard. But it depends on the firmware installed.
I use the current "Kazam Tornado 348" firmware so far, which is a slightly modified Vanilla Android.

Camera software non responsive.
Good morning ,
Good people. I Just received my BLU Vivo Air (black) yesterday and love it for the mid tier phone that it is. I love the form factor and how light and thin it is.
Right out of the box there was a minor update for bug fixes and performance. After that everything was still working fine. Including camera. Now this morning I attempted to use "CharmCam" once again to take a night shot. When I loaded the app there was a light haze and I could see the image behind the haze. It was as if the camera lens some how over exposed to allow more light in. The issue is that the software was also non responsive to the point of not even being able to take the picture. So I rebooted and still same result. I then tried the native camera app and this worked fine the first time and then the same haze and non responsive software buttons after the first picture.
Once I get a chance I am going to do a factory reset and see if that fixes the issue.
Still love everything else about the phone.

I'm looking for some info on the stock launcher to see if it is even worth while keeping it versus installing GEL or Nova. The icons on screen don't bother me per se, I have an iPhone.

Issue with bluetooth phone audio in the car
Hi Everyone,
The issue i'm having with my Blu vivo air is the phone audio doesn't go through the car speakers or use the car mic. I'm connected through bluetooth and I can play all my media audio through my car speakers. It's only when i try to pick up a call and talk that this feature completely doesn't work.
I understand that with so many different car head units functionality can be a little different. I'm just seeing if any others are experiencing the same thing. I had no issues previously with my htc one. I just started loving this phone too, and this is a big feature for me. My only work around is to pick up my phone and take it off bluetooth and answer it normally, which i shouldn't be doing in my country. I own a scion fr-s stock head unit for those wondering. I hope there will be an update to fix this issue......
Thanks

Rlee491 said:
Hi Everyone,
The issue i'm having with my Blu vivo air is the phone audio doesn't go through the car speakers or use the car mic. I'm connected through bluetooth and I can play all my media audio through my car speakers. It's only when i try to pick up a call and talk that this feature completely doesn't work.
I understand that with so many different car head units functionality can be a little different. I'm just seeing if any others are experiencing the same thing. I had no issues previously with my htc one. I just started loving this phone too, and this is a big feature for me. My only work around is to pick up my phone and take it off bluetooth and answer it normally, which i shouldn't be doing in my country. I own a scion fr-s stock head unit for those wondering. I hope there will be an update to fix this issue......
Thanks
Click to expand...
Click to collapse
Have you tried to format the phone? I saw a post the fixed WiFi connection by formatting.
Also, a few of the users here has already received some updates. I believe the most recent is v11.
Sent from my 1+1

WiFi does not work
I just got mine days ago, the WiFi was working when i first set it up but then it stops for no known reason. i have done a factory reset on the phone and was able to connect to my WiFi network again, but as soon as the phone finish updating the WiFi stops working again. does anyone knows how to fix this? i really like the design of the phone, but i'm going to return unless this WiFi is problem permanently fix.

Vivo Air Battery Issue
I find Vivo Air to be excellent phone. Battery life is great, with 3G enabled it lasts more than 3 days, but it is my wife's phone and she mostly uses it for calls and viber.
The only issue that she has it that battery percentage is not shown correctly. The percentage goes down as it should be and after some time it will just go up. For instance it can go to 55% and the next time she lights the screen it will show 85% full. So, she does not know what actual battery status is. We tried with installing battery apps, DU Battery Saver, but it shows wrong battery percentage as well.
I have opened case with BLU company and they advised to perform factory reset, without wipe data cache, but it did not help.
BLU is a little bit slow with answers, so I tought that maybe somebody had same problem and can advise how to solve it.
So, any ideas what to do?

Can't be heard after some time.

This is very frustrating.
I use my phone for calls between 3-5 hours a day. I've been having this issue where I'll be on a call and after some time (ranges between 2-10 minutes) I can continue to hear people but they can't hear me. I use the Samsung headphones with a built in mic to talk. I'll notice that they can't hear me, I'll unplug the headphones and they still can't hear me. I hit speaker phone and still can't be heard. I end up hanging up and calling back. This happens about 30% of the calls I'm on. I also bought other Samsung headphones and the problem persists. It's also not always with my headset. I've had this muting issue happen while talking directly on the phone.
Here is the kicker. I'm on my 3rd s6 edge+ and I've had the problem with all 3!! My first phone the microphone by the speaker stopped working. My second one started having the same issue with the mic. But all three had the same exacting muting issue.
Anyone else in the same boat? Any suggestions on fixing this?
Thanks

mikeysweet said:
This is very frustrating.
I use my phone for calls between 3-5 hours a day. I've been having this issue where I'll be on a call and after some time (ranges between 2-10 minutes) I can continue to hear people but they can't hear me. I use the Samsung headphones with a built in mic to talk. I'll notice that they can't hear me, I'll unplug the headphones and they still can't hear me. I hit speaker phone and still can't be heard. I end up hanging up and calling back. This happens about 30% of the calls I'm on. I also bought other Samsung headphones and the problem persists. It's also not always with my headset. I've had this muting issue happen while talking directly on the phone.
Here is the kicker. I'm on my 3rd s6 edge+ and I've had the problem with all 3!! My first phone the microphone by the speaker stopped working. My second one started having the same issue with the mic. But all three had the same exacting muting issue.
Anyone else in the same boat? Any suggestions on fixing this?
Thanks
Click to expand...
Click to collapse
Doh. I dont know which firmware/rom/kernel you're running but maybe you should wipe cache/dalvik or clean re-flash.. If already rooted, give a try a custom kernel. Hope you solve it. Thanks.

I have the exact same issue, except my call quality is poor and calls drop a lot as well. Im on my 3rd phone as well. All the issues have followed me on the phone. T mobile told me that I would have to wait for the marshmallow update since its a known issue with the phone and it should correct it. I told them it wasnt a good answer so they are sending me a new sim card to try out and see if that helps. Personally I hope it doesnt so I can get a new device

Konsstantine34 said:
Doh. I dont know which firmware/rom/kernel you're running but maybe you should wipe cache/dalvik or clean re-flash.. If already rooted, give a try a custom kernel. Hope you solve it. Thanks.
Click to expand...
Click to collapse
Oops!
I'm running completely stock, no root/rom/kernel changes at all:
Build# LMY47X.G928AUCU2AOJ1
Android: 5.1.1
Kernel Version: 3.10.61-5921265

bb4ninja said:
I have the exact same issue, except my call quality is poor and calls drop a lot as well. Im on my 3rd phone as well. All the issues have followed me on the phone. T mobile told me that I would have to wait for the marshmallow update since its a known issue with the phone and it should correct it. I told them it wasnt a good answer so they are sending me a new sim card to try out and see if that helps. Personally I hope it doesnt so I can get a new device
Click to expand...
Click to collapse
Ugh. It's going to take forever for Marshmallow to come out. First Samsung needs to rip it apart, then AT&T before it gets to me.
Let me know how the SIM change works for you. That's one thing I've yet to try.

mikeysweet said:
Oops!
I'm running completely stock, no root/rom/kernel changes at all:
Build# LMY47X.G928AUCU2AOJ1
Android: 5.1.1
Kernel Version: 3.10.61-5921265
Click to expand...
Click to collapse
Umm. I see thats AT&T, isnt it? If so, you have got locked bootloader etc, I dont have proper info about it sorry. I prefer you to try something like wipe cache/dalvik etc but it may bricks your phone. So you better ask that in AT&T Forum Good luck.
Edit: I saw your post after posted mine lol. I've simfree g928C btw.

microphone acting up

I recently updated my xt575 with the September security patch. Since then my microphone doesn't work only when making a phone call on speakerphone. Normal phone calls, audio and video recording, and voice commands all work just fine. I have tried booting into safe mode with no success, and then did a full factory reset and held off on downloading anything before trying again, still with no success. Is anyone else having this issue? Does anyone know of a fix or workaround for this before I try contacting Motorola? Thanks.
P.s. I am on stock ROM on Att network. I use Android pay a lot so would like to avoid rooting.

SirMiks said:
I recently updated my xt575 with the September security patch. Since then my microphone doesn't work only when making a phone call on speakerphone. Normal phone calls, audio and video recording, and voice commands all work just fine. I have tried booting into safe mode with no success, and then did a full factory reset and held off on downloading anything before trying again, still with no success. Is anyone else having this issue? Does anyone know of a fix or workaround for this before I try contacting Motorola? Thanks.
P.s. I am on stock ROM on Att network. I use Android pay a lot so would like to avoid rooting.
Click to expand...
Click to collapse
Same man. It's weird too. It will fix itself after a couple days - or at least mine did
Sent from my iPhone using Tapatalk Pro

Odd... I am on AT&T, for the moment at least, and use my speakerphone all the time, never had an issue before or after the update.
Try clearing your cache partition maybe?

Same problem
Hello. I'm trying to solve my Moto's mic for over a week now.
I was trying many ROMs, but ended up using TruePureXMM ROM along with franken kernel.
It was all working fine, except some overall phone lag and constantly trying out other kernel auditor settings...
...untill about 2 weeks ago. Phone's microUSB port got damaged, and I had to return my phone to repair service.
After I received it back, I wanted to try out some Nougat ROMs, and tried couple of them, but found out that the mic isn't working properly there.
Decided to return back to stock, using this forums tutorials, done it without any single errors or problems in the process, I did many devices roms changes before.
It didn't help at all. The receiver don't hear me at all, the only sound they can hear is when I blow into the mic's direction.
*Note that when I change to speaker mode, the receiver hear me with some breaks in between, but it's the only way to call from now on...
I'm confused now, completely no idea if it is really the OS problem, or if it's just something with the microphone itself.
Looking forward for any tips, thanks for help.

SR3TLAW said:
Same man. It's weird too. It will fix itself after a couple days - or at least mine did
Click to expand...
Click to collapse
I hope so. It's been a few weeks already... If it doesn't fix itself then hopefully the nougat update will help.
Sent from my Moto X Pure using XDA Labs

acejavelin said:
Odd... I am on AT&T, for the moment at least, and use my speakerphone all the time, never had an issue before or after the update.
Try clearing your cache partition maybe?
Click to expand...
Click to collapse
I have tried that too. Nothing send to help and I've been searching online for a while for a solution with no results. I don't think being Att has any relevance but figured I'd share that anyways just in case.
Sent from my Moto X Pure using XDA Labs

Also on att with September security update and speaker phone works fine.