Database Users

WAIT WAIT WAIT that's CANNOT be right - App store question

(Yeah please excuse the subject typo...rage and all)
So I've just come across an interesting problem. With the Froyo update I took the opportunity to change what I'll call the root profile Gmail address from my personal to work (on Google Apps). Alls well until I go to reload my apps which won't because it's under a different Gmail address. Samsung support says "Nope" it won't combine email addresses.
My question is, will Googs allow this? I've got enough invested in apps that I do NOT want to buy them over again and quite effing honestly, SHOULDN'T HAVE TO.
Something else comes to mind (speaking in future tense now)...if I had purchased them through the Amazon Marketplace this wouldn't have been an issue?
-Trollark

Trollark said:
(Yeah please excuse the subject typo...rage and all)
So I've just come across an interesting problem. With the Froyo update I took the opportunity to change what I'll call the root profile Gmail address from my personal to work (on Google Apps). Alls well until I go to reload my apps which won't because it's under a different Gmail address. Samsung support says "Nope" it won't combine email addresses.
My question is, will Googs allow this? I've got enough invested in apps that I do NOT want to buy them over again and quite effing honestly, SHOULDN'T HAVE TO.
Something else comes to mind (speaking in future tense now)...if I had purchased them through the Amazon Marketplace this wouldn't have been an issue?
-Trollark
Click to expand...
Click to collapse
Your purchases are registered under one gmail profile...seems pretty straightforward to me. You couldn't buy apps with one Apple ID and download them on another. Why not sign your original gmail back in and then add the other gmail?
Sent from my SPH-D700 using XDA Premium App

From a developer stand point, I understand why not.
Then I could just register one address with all of my families android devices and they would all have the apps that where only paid for once.

go back to the other email address....

Yeah, just log out and log back into the old gmail account.

Kcarpenter said:
From a developer stand point, I understand why not.
Then I could just register one address with all of my families android devices and they would all have the apps that where only paid for once.
Click to expand...
Click to collapse
I think that is what google does not want to happen, the apps were paid for once from the owner of the purchase. They don't want people adding emails to a google account and giving away paid apps free just by adding emails.

Can't go back to the other address. The phone is for word so I'm using my work address going forward. Meanwhile everything purchased is back with the personal email. Any way to combine them? Quis how do you add another email to your account?

Trollark said:
Can't go back to the other address. The phone is for word so I'm using my work address going forward. Meanwhile everything purchased is back with the personal email. Any way to combine them? Quis how do you add another email to your account?
Click to expand...
Click to collapse
Go to gmail > accounts > add account
You can set either account as your "preferred" account, but you have to have your original gmail account as your main to link the apps you purchased.

I would have to say that i agree with google here. i know it sucks in your situation but you know how many people would take advantage of that. I could buy an app and then let my wife have it on her acct too. like 9kracing said just add both accts to your phone.

Yeah but cmon is that info and warning displayed anywhere?!? I should have the ability to *transfer/move*, not multiple times to multiple accounts but just to another email address. Both are even under the same first name! 1:1 transfer nothing more. As if to say "Hey Google, I'm over here now".
@9kracing: "Go to gmail > accounts > add account" does that work for Google Apps? I'm not seeing that option at all and I've got OPS.
-T

You could forward all work mail to your personal account, and create a filter in gmail to give them a Lable, like "Work" and skip them showing up in your personal inbox.
Sent from my SPH-D700 using XDA App

I looked into this for a long time, simply put, there is no way to swap app purchases from one gmail account to another.

That's really *really* annoying. Thoughts on if using Amazon Appstore gets around this issue?

Why not log into the gmail account that has the purchases and copy them to the sdcard? Then log in as the other account and install them from the sdcard.

Trollark said:
@9kracing: "Go to gmail > accounts > add account" does that work for Google Apps? I'm not seeing that option at all and I've got OPS.
-T
Click to expand...
Click to collapse
I'm a little confused.
When I go to Gmail and hit menu, there is an "accounts" option. Go there. Now at the bottom of the screen, I have a little button that says "add account". I only have 1 gmail so I haven't tried it, but the concept seems pretty simple to me....

Yeah that's simple enough too. Then you can have all your paid apps on your sd card
Sent From My Evo Killer!!!

Trollark said:
That's really *really* annoying. Thoughts on if using Amazon Appstore gets around this issue?
Click to expand...
Click to collapse
Well, the apps purchased from the Amazon Appstore is also tied to the account that purchased it, but you can always change the email associated with the account.

Update- Can't Sync with Samsung Account/Incorrect Password/Account already exists

Everyone who's eager for the 3.2 release tried updating their tablet using the built in option however came across various issues.
I tried signing in but kept getting the same "wrong password" error and then even tried creating a new account using a different email and was unable to.
When I called Samsung the only thing the tech advised me to do was to perform a factory reset which I'm sure everyone knows is most electronic companies "cure for all things" and I hate performing it.
I refused to go this route and stood my ground with the tech. The only resolution he provided was for a hard reset but I refused. If a website is telling me that the password is incorrect surely there must be a way to reset it!
He kept putting me on hold but finally provided me with this website which should solve any and all "wrong password" issues
http://www.samsungdive.com
If you go there and perform a password reset or create a new account the account should allow you to sync.
Once on the website click on Log In and it will provide with options to reset or create a new account!
Good luck guys and if this works for you please "thank"

I was able to use this website to fix the samsung account on my SGT. It still says "sync is off" in the account tab for my samsung account, but maybe thats by design? Either way thanks for the site

You need to exit out of that and go into apps. Hit Samsung apps and go through that apps setup process. Then you should be able to do your sync through the samsung sync sign in.

This does seems to work. I confirmed it.
I also received the same link in an email a few days ago - but I guess their website was not working, because it still failed for me. I responded to that email and **** all over Samsung's ****ty support. I guessed they somehow listenend.
Anyway - this is Working!!!!. Login to this website, reset your samsung.com account's password. It will send you an email, confirm that and change your new password. Then use these exact credentials to logon on the GT 10.1. But First, clear the cache of Samsung Apps and Samsung Account.
guys, this is NOT Samsung apps (as stated in the previous two posts!!!!!!) you need to login to, but login by creating another Samsung account under settings, accounts...., with those credentials.

Thanks, got it working. I didn't even know we had to put our Samsung account on to the tablet.

Didn't workm Screw Samsung
Alas none of these worked for me. I even closed the samsung account and started a new one and this thing did not work . Just the same ... I won't ever purchase a samsung mobile device after this... I mean i got burned with the galaxy tab 7 taking so long to get updated then it was the galaxy S phones now this... I am done..... Sorry Samsung you just lost a customer. These quirks are unacceptable esepcially seeing how much we pay for these devices.... Straight to Ebay this tablet is going. I will just hold off until sometime after Christmas... by then a better tablet by a better company that cares about its US Customers will surface. So if anyone wants to buy a 32GB Metallc Galaxy Tab 10.1 with the book case and the USB dongle. Hit me up. Samsung I am done.!!!!
Nice Tablet but crummy support and in this day and age to have such a stupid quirk with a website....

im sorry your having those issues dude, mine is running perfectly and today miraculously it took my samsung accounta nd logged me in after having made so many unsuccessful attempts.

I don't have this elusive "Samsung Apps", I'm rooted can I download it somewhere? Thanks.
Sent from my GT-P7510 using XDA Premium App

My Tab's Samsung Account isn't sync'd, and I have never signed into Samsung Apps and have downloaded a few things. I didn't even know you were required to, because I never did.
I checked for updates and it says there isn't one available, but am wondering if it is working correctly or not.

I have the Samsung Apps app and it works, but under accounts it shows that Samsung account is not syncing and no option to enable sync. I went to Samsungdive.com and I was able to log into my account there. There are no settings in the samsung apps app.
So what is the deal with samsung sync? Are you instructions for getting that working? I am a bit confused. Thanks

So should this Samsung account thing be syncing? Mine isn't and i even tried the factory reset, still says "Sync is OFF" Anyone got any help.

I recently changed my password for my samsung account now i cant even connect to samsung account keep getting wrong password very very frustrating!

I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk

I really don't understand this samsung account sync, I created an account when I first started tab, able to login to samsungdive.com but my tab shows that it is not syncing in the accounts/sync options.
Every few times at startup I get a FC with the samsung account.
WTF

This sucks.
I'm guessing what I'm about to detail is the same as everyone else:
1: On first boot of my pre-touchwiz GT10.1, I created some sort of Samsung account.
2: Every boot since then prompted me with two force close messages, both being some sort of Samsung process, blah, blah, blah.
3: Today, I get the touchwiz update, it installs.
4: I can log into Samsung Dive website with my established Samsung account no problem, and it knows I have a GT10.1. But it can't do anything with it, saying I have to enable Google Location Services, and Remote Control.
5. I go into settings on the GT10.1, Google Location Services is already enabled, Remote Control is not. I attempt to enable it, but get a prompt for a password with a blank ID. It will not take my KNOWN Samsung Account password. I can't delete it and create a new one without doing a factory reset.
Is there a solution to this pile of horsecrap yet??

I also can't login when attempting to update. I don't have an account specifically on my GT for samsung, but did register on line when I purchased it. Is this a common problem? Perhaps we were supposed to create the samsung account using the accounts option in settings.
BTW, my error is incorrect password even though I can login to the website. I can see my registration info

88EVGAFTW said:
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
Click to expand...
Click to collapse
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?

Made2Last said:
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Click to expand...
Click to collapse
I have similar problem; I set up and registered my 10.1 and can access it at Samsung.com "My Account". I was told to set up recovery etc at samsungdive.com and could not sign in and was told that I had to create a new account there using a different email (Dumb), I did and can sign in but can't do anything else? I am waiting for an answer from tech via email. Even on the samsungdive page it says one account works for all?
Also on 10.1 under Settings:Location & security:find my mobile;remote controls if I check that box it has my correct account email but won't accept my password? This was when I first called tech and they told me to use samsung dive. Somewhere Samsung doesn't have their act together.

(oops, redundant info).
Sent from my GT-P7510 using Tapatalk

bobng said:
Somewhere Samsung doesn't have their act together.
Click to expand...
Click to collapse
QFT.
If they respond to you with a fix, let me know here please!
Sent from my MB860 using XDA Premium App

[Q] Is my Nexus 7 linked to the buyer account?

Dad bought me a Nexus 7. He doesn't remembers if he checked or not the "link to this account" check box when he bought it while paying from his Google account. How can I make sure it's not linked, or how can I unlink it from his account? I want the $25 on my account, not on his.
Sent from my HTC Sensation using Tapatalk 2

When you turn it on, it will ask you to log into the account you want it linked to.

rmm200 said:
When you turn it on, it will ask you to log into the account you want it linked to.
Click to expand...
Click to collapse
I know that. If I do so the $25 will be given to his account.
Read my question..
Sent from my HTC Sensation using Tapatalk 2

Read my answer. The device is not linked to any account until you activate it.

rmm200 said:
Read my answer. The device is not linked to any account until you activate it.
Click to expand...
Click to collapse
That's not entirely true. There is a checkbox when you order from Google Play that links the device to your account before shipment (meaning, your Google account is already stored in the device, all you have to do is enter your password to confirm)
It just so happens that checkbox (at least for me) was checked automatically as the default setting. So to the OP, it probably remained checked if your dad didn't opt to uncheck it.

MMcCraryNJ said:
That's not entirely true. There is a checkbox when you order from Google Play that links the device to your account before shipment (meaning, your Google account is already stored in the device, all you have to do is enter your password to confirm)
It just so happens that checkbox (at least for me) was checked automatically as the default setting. So to the OP, it probably remained checked if your dad didn't opt to uncheck it.
Click to expand...
Click to collapse
Thanks, this is what I meant.
Is there any option to un check it after placing the order?
Sent from my HTC Sensation using Tapatalk 2

BurnRubber90 said:
Thanks, this is what I meant.
Is there any option to un check it after placing the order?
Sent from my HTC Sensation using Tapatalk 2
Click to expand...
Click to collapse
I don't think anyone really knows the answer to that yet, as none that were ordered from the Play Store have shipped yet.
So it's yet to be seen, although I can't imagine it would be too difficult to select a different user from the device itself after receiving it.

I emailed Googleplay about this as I am in the same position here is what Dan from the google play team said:
Thanks for contacting me, sorry for the delay. You will be able to add your account to the device and you will be able to receive the credit on your account. Your Google Play $25 credit is our gift to you when you have, or add, a valid form of payment to your Google Wallet account.
Sent from my Galaxy Nexus using xda app-developers app

Well, since you still have to enter a password (only the username is pre-entered), when you first turn it on and asks for your (dad's) password, just press cancel, then put your own account details in instead.

I called about this exact question last week. I was told by 2 different Google CS reps that option is for warranty information and would not be connected to the device. So you could still just log in with your account and then add a payment method to get the 25$ credit. At least this is what I was told, we all know that we probably shouldn't believe what the CS reps say.
Sent from my Galaxy Nexus using Tapatalk 2

Locked out of US Play Store

I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.

adriangb said:
I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.
Click to expand...
Click to collapse
try clearing the data for the market app, then reopen it and log in.

Google had me do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2

adriangb said:
Google hagt do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
no. when you open the play store after deleting data, it asks you to accept terms of use. i meant that.

Yes, that I did
Sent from my Nexus 4 using Tapatalk 2

Google uses a combination of the country your email address was reg in, as well as a few other things to determine what country store your app uses.

That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.

adriangb said:
That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.
Click to expand...
Click to collapse
Only way is to contact google about it and tell the what is going on. They maybe be able to help you but dont hold out to hope.

Yes, they're support is pure garbage. I've been in contact with them but they're really no help.

Try going to Google Play My Account > Settings and confirm the carrier and device is correct. Next, try to install Pandora to the device. If it wont, it tell you why.

As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2

adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Try installing it from the web site with the same account that does not work on your phone. I may hint as to why it won't install.
When I had my Nexus S in Paris on SFR SIM, I was able to install SFR apps, but not update some US restricted ones, so I believe the market is tied to the SIM card, regardless of where the Google account was created. Other services, like Google Voice would depend on where the account was created (US only).

SIM, payment method, addresses are all US now.
I can't install even from the web (using my account).
With a different account I can install from my phone or web.
From the website it says: "This item cannot be installed in your device's country"

adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
adriangb said:
From the website it says: "This item cannot be installed in your device's country"
Click to expand...
Click to collapse
OK, your account still thinks you have a NON US SIM card. Power off, remove the SIM, power on and connect to WiFi. Check the web and see if the carrier clears itself. If you have market enabler installed, remove it, or try a different US carrier.

This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium

AlexWekell said:
This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I can confirm this works, I logged in from my work gmail and it works just fine. It seems like it would be a radical step to switch my Gmail account though. Theres gotta be a better way.

I called again, and this time they had me do something similar but slightly different (and ridiculous if you as me). I went to a paid app that WAS available to me (I randomly chose Minecraft) and I clicked buy (it was showing the wrong currency but I clicked anyhow) and then accepted the permissions, leading me to the next screen, which is a confirmation screen, in which the app will be purchased if you hit buy again but you don't, and you hit back and go back to the app. At this point you exit the Play Store and then (without force stopping it) you clear its data. You open it again, accept the terms and voilá! At least in my case this solved it, for some reason...
I must add that I removed foreign credit cards from google wallet (which according to previous conversations with them should have been a non-issue unless it was selected as default, which it never was), that I had on file but haven't used lately, so maybe that was related and that + a wipe of play store data was needed, I guess I'll never know now...

Access Paypal with fingerprint

Hi, anyone managed to get this working on there S7 edge ?
Paypal say this Here’s how to add your PayPal account to your Samsung Account Manager and connect your fingerprint to your PayPal app:
1.Tap the Menu button on your phone.
2.Tap Settings and then tap Accounts.
3.Tap Add account (you may have to scroll down to see this option).
4.Tap Add your PayPal account.
5.Enter the email address and password associated with your PayPal account, and then tap Link My PayPal Account.
Next, you’ll install the FIDO protocol, which enables you to use the fingerprint feature:
1.Tap Install.
2.Tap OK.
3.Tap Install.
4.Tap Link.
5.Link your fingerprint to PayPal by swiping your finger.
6.Tap Ok and PayPal will now appear under “My accounts.”
However I can't add paypal to my Samsung Account Manager as it does not appear in the list to select!
I have a "link your fingerprint" within the app itself but it doesn't want to work that way either! I keep getting "we can't confirm your fingerprint"
I don't know anything about the "fido" protocol but that appears to be already running on the phone in general.
I've told paypal all of this and there unhelpful response was :-When I have looked into this for you it is a common fault with certain Samsung models and not an app fault.
I would contact your phones technical help and seek advice as I have checked your PayPal account and all is well.
I am glad to resolve your query.
That last line creased me up!

PayPal needs to fix it. It's their issue.

Paypal have to update the app so it works with fingerprints on S7 & S7 Edge. If you install latest version of paypal & try to use fingerprint authentication it just errors out.

Yea was the same on my s5 worked at first then next time I used it it couldn't do it at this time lol
Sent from my SM-G935F using Tapatalk

I'm also to unable the fingerprint in Paypal.
I think I can live without it for now, I'm just gonna wait until Paypal's next update

Glad it isn't just me. Lol worked on my LG V10 but not my S7E
Sent from my SM-G935T using Tapatalk

If you read the comments in the Play Store, you'll see that everyone with a Galaxy S7 Edge (including myself) has the same problem. Hopefully they'll fix it in the next update.

Latest update to the app removes the fingerprint option altogether now
Sent from my Gold S7 Edge

I am having this exact same problem on my Note 7 with Android 6.0.1. Obviously it is a PayPal fault in their app, but the ... at support tell me to talk to my phone maker! What a lame answer!? What an insult it is to get such a stupid answer from ill-mannered and non-professional "support" people!
They might feel bad about these comments, SO BE IT, they deserve nothing less.
It has been 4 days now and I get the run-around by 4 different support non-professionals "who are happy to help me" but obviously know about the app as much as I know Chinese, well not even so since I can at least say Nihau (Hi).
Believe me, as soon as I find a service that offers what PayPal offers, I will be on my way. Yes they will lose a customer with orders in excess of $15k per year!
Hold on to your mobiles, change PayPal.
OH, and it has been over 7 months now since people reported this issue with no apparent care by PayPal! No updates or anything to solve this shortfall of theirs. This is the kind of service PayPal has grown into, another big s&*%$y conglomerate!

Don't know what you all talking about, but I've fingerprint-support on my S7Edge!

Fingerprint working on PayPal here latest version. Try wiping data and re install
Sent from my SM-G935F using XDA-Developers mobile app