Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
My friend once got two LCD televisions, but ordered only one.
He never said a word about it to the company where he ordered those. He still got them and never heard anything from the company.
Sent from my SM-P605 using Tapatalk
Call me a cheap a$$ but I probably won't say anything after checking my credit card account...
Sent from my SM-P600 using Tapatalk
I seriously doubt they would have ever noticed if you had not said something. Sounds like someone forgot to mark the order a fulfilled or shipped.
supremekizzle said:
Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
Click to expand...
Click to collapse
Shows us what kind of person you are, and we are now seeing what others are made of.
I think we reap what we sow, what goes around comes around, you get it in your own dish, do unto others.........
What if you kept it and they found there error in a month, you sold it or gave it to someone and now the want it back.
AMG_Roadster said:
I seriously doubt they would have ever noticed if you had not said something. Sounds like someone forgot to mark the order a fulfilled or shipped.
Click to expand...
Click to collapse
Your most likely right but @supremekizzle did the right thing.
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Definitely kudos for keeping it honest in a sea of immorality....
supremekizzle said:
Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
Click to expand...
Click to collapse
I think you are an awesome person for emailing them to let them know about the mistake.
Kudos to you.
Sent from my HTC One using Tapatalk 4
cyburke said:
I think you are an awesome person for emailing them to let them know about the mistake.
Kudos to you.
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Yeah, but in all likelyhood if I would've kept it they would've found out anyway. The funny thing is, it originally was shipped with UPS shurepost which I upgragged to UPS ground. The second one I got was also upgrated automatically. So I wonder if they shipped it out using the exact same shipping label. Maybe they would've never found out after all. But it'd be a ****ty thing for me to do to keep it
valexi said:
My friend once got two LCD televisions, but ordered only one.
H e never said a word about it to the company where he ordered those. He still got them and never heard anything from the company.
Click to expand...
Click to collapse
We got once two cupboards... and at this time it was legal to keep them (in Germany) without informing the seller. Only when they ask I have to say that I got two. When I remember correctly then after 2 year they both were mine (before I was only nicely to store the second one
Good job OP.
Man screw that. I wouldnt have said a word... Karma doesnt affect business deals, only when you screw over a person.
I had a similiar issue with a Nexus 10. I had to exchange it so Google sent me an RMA, i sent it back and they said they never got it yet they sent me a new one when they were in stock.
Then refunded my money. So in essence, I got free Nexus 10 Tablet form Google.
The same people that hoard our data and then sell it without our knowledge or TRUE consent (yeah, Samsung does it too!) dont deserve the same rights that the shop keep down the street from me deserves.
OP you wasted your time emailing. They gifted you a tablet. Were were you when I was struggling for donations to buy mine? lol
scrosler said:
Man screw that. I wouldnt have said a word... Karma doesnt affect business deals, only when you screw over a person.
I had a similiar issue with a Nexus 10. I had to exchange it so Google sent me an RMA, i sent it back and they said they never got it yet they sent me a new one when they were in stock.
Then refunded my money. So in essence, I got free Nexus 10 Tablet form Google.
The same people that hoard our data and then sell it without our knowledge or TRUE consent (yeah, Samsung does it too!) dont deserve the same rights that the shop keep down the street from me deserves.
OP you wasted your time emailing. They gifted you a tablet. Were were you when I was struggling for donations to buy mine? lol
Click to expand...
Click to collapse
I'm not a huge believer in karma. At all, actually. I was worried more about them coming back at me asking for the money to pay for it months later. Maybe they would've never found out, maybe not. I will never know for sure now...
madsquabbles said:
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Click to expand...
Click to collapse
I'm not sure that's true. Zavvi sent out PS Vita's by accident to customers and made a legal case out of it. AFAIK, they were actually backed up by UK law. That said, I'm sure it's entirely a country dependant thing.
Well letting them know saves you from worrying I guess.
madsquabbles said:
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Click to expand...
Click to collapse
Have you ever had the bank put a "gift" in your account? And did they just smile when you later found they had rescinded that gift? Lol.
Sent from my SM-P600 using Tapatalk
grmcrkrs said:
Have you ever had the bank put a "gift" in your account? And did they just smile when you later found they had rescinded that gift? Lol.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
https://www.consumer.ftc.gov/articles/0181-unordered-merchandise
Related
I ordered a Galaxy Note GT-N7000 (i9220) from 1saleaday.com on 03/15/12, and finally received the shipment yesterday (03/28/12). When I opened the shipping container, I discovered an unsealed Galaxy Note box (These were sold as BNIB) that contained all of the accessories, but no Galaxy Note. I have been in constant contact with them the last two days, at which point they tried to persuade me into purchasing today's deal on the Note, at which point they would refund my money and cancel my previous order. Unwilling to do this, because I am already out $584, and was not prepared to throw good money after bad to a company that does not even have a customer service phone number, I was finally informed at the end of their business day today (4:30 PM EDT) that I would NOT be receiving a refund, after all. You see, apparently I am not alone in this, and rather than them take care of the customers who have already tied money up in their shady venture, they now want to do an "investigation" into how widespread this may be. I signed a sworn affidavit attesting to the fact that I did not receive the phone, just the box and accessories, yet they still refuse to refund my money or send me the phone. I do not believe they do this to everyone, but I think they selectively choose random customers here and there when they think they can get away with committing fraud. So, consider this a heads up that doing business with these losers can leave you without the item you paid for or the money you used to pay for it.
I have bought quite a number of items from 1Saleaday and received everything in order including a BNIB HTC View 4G. Just file a dispute or charge back from your Credit Card. Hope you get your money/phone asap.
I have gotten a tentative refund from my credit card company, but this could easily devolve into a "he said, she said" mess, which I want to avoid. What I do not want to avoid is publicly defecating on their business name, which I am in the process of doing across the internet.
I bought a motorola Atrix lapdock from them a couple of week ago. Finally got it 3 and1/2 Weeks later. It was a b#$&h trying to communicate with them. It was only $55 but I was that close to calling my credit card company and filling a claim to get my money back. that's the first and last time I'm buying anything from 1 sale. Might be a good idea to call your credit card up and see what your options are.
Sent from my SGH-I777 using xda premium
Already in process. I really want to make these scumbags pay, though.
Sent from my Nexus S using xda premium
well when u think about it its not really their fault some employee probably at the shopping warehouse stole it and ofcourse the want to check into it, if they gave everyone a refund as soon as they got a complaint they would be in major trouble
Sent from my GT-I9100
dkotoric said:
well when u think about it its not really their fault some employee probably at the shopping warehouse stole it and ofcourse the want to check into it, if they gave everyone a refund as soon as they got a complaint they would be in major trouble
Sent from my GT-I9100
Click to expand...
Click to collapse
Exactly. I'm no fan of 1Sale either, but they can't just issue such a large refund immediately. If I were in charge, I'd want to investigate this claim as well.
Their internal investigation is of no consequence to me. They asked me to just sign an affidavit so they could issue the refund, I did so, and the minute I told them I was not interested in buying today's special, they changed their tune. Either state that I am getting it, dependent on some conditions, or tell me they need to look into the matter further.
Sent from my Nexus S using xda premium
Since Last year i heard a lot of complains like this
about websites like
1saleaday.com
dailysteals.com
icemonkey.com
And you are very true about it.
They choose some random people to screw.
So far i had no problems of any kind. Even with high $$ or cheap stuff.
BUT
Always Pay with PAYPAL.
And like me always take a VIDEO when you open the package.
Tomorrow I am gonna get my GNEX from dailysteals.com
cross fingures nothing goes worng
thnx.
chilschils41 said:
Since Last year i heard a lot of complains like this
about websites like
1saleaday.com
dailysteals.com
icemonkey.com
And you are very true about it.
They choose some random people to screw.
So far i had no problems of any kind. Even with high $$ or cheap stuff.
BUT
Always Pay with PAYPAL.
And like me always take a VIDEO when you open the package.
Tomorrow I am gonna get my GNEX from dailysteals.com
cross fingures nothing goes worng
thnx.
Click to expand...
Click to collapse
Words of wisdom, my friend. Good luck with yours.
Sent from my Nexus S using xda premium
chilschils41 said:
Since Last year i heard a lot of complains like this
about websites like
1saleaday.com
dailysteals.com
icemonkey.com
And you are very true about it.
They choose some random people to screw.
So far i had no problems of any kind. Even with high $$ or cheap stuff.
BUT
Always Pay with PAYPAL.
And like me always take a VIDEO when you open the package.
Tomorrow I am gonna get my GNEX from dailysteals.com
cross fingures nothing goes worng
thnx.
Click to expand...
Click to collapse
+1 for sure, I always set up my tripod and camera before I open the package, even if I'm super excited to get it. I've gotten a box of CD's and a few rocks instead of an XBOX on Ebay. I'll never make that mistake again.
I had an interesting experience with them as well when I was in the market for a 2nd computer to do some dev work on. Received the computer that I purchased from them and it had a bad power supply. Argued with them and it took 3 weeks after receiving the computer for them to issue me an RA and return shipping label, then another 3 weeks to get my refund.
I ordered 3 htc Evo views from them all came flawless. Also ordered 32gb cards a bunch of other things from then with no issues. Hope everything works out in your favor...
Sent from my iPhone 4s using Tapatalk
I've dealt with 1saleaday on numerous occasions. They may be slow about sending stuff, but I've always received what I ordered. Willing to be they've got someone nefarious in their warehouse/shipping partner chain. Hope it all works out for you!
L4T
Thank God !
Well I got my GNEX today !
And its all good.
but while packing the rest of the stuff back in the box, i thought of
something. I think its not THOSE websites they are screwing people.
But their packaging department people probably trying to get away
with some stuff if they could, while packing.
Any way, I thank God that so far I have bought a lot of stuff from
these websites and never had any problem.
kennypow3rs said:
I ordered 3 htc Evo views from them all came flawless. Also ordered 32gb cards a bunch of other things from then with no issues. Hope everything works out in your favor...
Sent from my iPhone 4s using Tapatalk
Click to expand...
Click to collapse
hey dude i also bought 3 EVO VIEW for 1saleaday.com. I send them to India and sold them for about $350 each.
what did you do with them?
thnx.
chilschils41 said:
Well I got my GNEX today !
And its all good.
but while packing the rest of the stuff back in the box, i thought of
something. I think its not THOSE websites they are screwing people.
But their packaging department people probably trying to get away
with some stuff if they could, while packing.
Any way, I thank God that so far I have bought a lot of stuff from
these websites and never had any problem.
hey dude i also bought 3 EVO VIEW for 1saleaday.com. I send them to India and sold them for about $350 each.
what did you do with them?
thnx.
Click to expand...
Click to collapse
Chill, i pm'd you a message. Do you mind to check it out and help me.
Please and thanks.
PM replied!
Sent from my Galaxy Nexus using XDA
I have ordered 3 times from them . The delivery time was less than 2 weeks .
eowyn said:
I have bought quite a number of items from 1Saleaday and received everything in order including a BNIB HTC View 4G. Just file a dispute or charge back from your Credit Card. Hope you get your money/phone asap.
Click to expand...
Click to collapse
I second this.
This thread should be locked. The merchant is very reputable and who tells us you didnt just tale the device sell it in the blackmarket. Ive never had problems with them and they dont care about stealing a $550 device+they have sold almost 1000galaxy notes nobody has complained
Sent from my SGH-I717R using xda premium
So I stumbled across this site and it has a bunch of different tablets for sale at greatly discounted prices. The site claims they are brand new factory sealed.
But it all just seems so sketchy to me. They haven't responded to my e-mail so I don't know. They do have a phone number listed but I haven't called them. Is this too good to be true?
http://www.fortunetablets.com/index.html
given that they have not "certifications" of trust on their web site I would say no. No eTrust, no Credit card trust certs, nothing. If it quacks like a duck.....
Just did a WhoIs check and it looks like the site was just created a few weeks ago. I guess it is too good to be true.
ToD thinks scam, especially considering the lack of certs on the site.
I
Thing O Doom said:
ToD thinks scam, especially considering the lack of certs on the site.
Click to expand...
Click to collapse
ToD just ruined my day. Just kidding, thanks for the feedback, I might still try to call them at some point and see who answers. I'm still in search of a cheap SL101!
If they're not on ResellerRatings.com with a good rating, avoid like the plague.
Okay, so I got a response about 2 minutes ago from the company. After asking them why the prices of their tablets are so cheap, here is the response I received via email:
"We are running a sitewide sale till the end of July after that the prices will be going back up. If you have any other questions please let us know.
Thank You"
I'm not really sure what to say to them now. Is there something I could ask for to prove their legitimacy?
Paypal certification or something of the like, cite the WhoIs and that they're new, and that you'd just like some consumer security.
Consumer security, I like that phrase. And I don't believe they were set up with PayPal when I put something in my shopping cart and pretended to checkout. Thanks again, ToD. I'll wait for a reply.
Solar.Plexus said:
Okay, so I got a response about 2 minutes ago from the company. After asking them why the prices of their tablets are so cheap, here is the response I received via email:
"We are running a sitewide sale till the end of July after that the prices will be going back up. If you have any other questions please let us know.
Thank You"
I'm not really sure what to say to them now. Is there something I could ask for to prove their legitimacy?
Click to expand...
Click to collapse
You are so setting yourself up for a fall. What did you expect, that they'd reply and say "We're going to rip you off"?
A fool and his money are soon parted.
well.. they are not THAT cheap... you can get the same TF101 at tigerdirect.com at the same price.... refurb but still good...
knoxploration said:
You are so setting yourself up for a fall. What did you expect, that they'd reply and say "We're going to rip you off"?
A fool and his money are soon parted.
Click to expand...
Click to collapse
They could have not responded at all or barely spoken English. Both of those things would have been a lot more suspicious.
Tough crowd over here in the TF forums. I'm just trying to look for a good deal on a new device.
They want your money, of course they'll respond.
Sent from my Transformer TF101 using Tapatalk 2
2 seconds at looking at the site layout and design, and the registration date of the domain should be plenty to realise they are a scam
I'll be letting you know soon. I ordered one. If anything shaky happens, I'll contest the charge.
catman51 said:
I'll be letting you know soon. I ordered one. If anything shaky happens, I'll contest the charge.
Click to expand...
Click to collapse
Now this is what I like to see! Grabbing the bull by the horns. You have my respect, fine sir. Let us know how things turn out. What did you end up purchasing?
catman51 said:
I'll be letting you know soon. I ordered one. If anything shaky happens, I'll contest the charge.
Click to expand...
Click to collapse
Really? wow... you could have sent the money to me, I wouldn't have sent you a tablet either
catman51 said:
I'll be letting you know soon. I ordered one. If anything shaky happens, I'll contest the charge.
Click to expand...
Click to collapse
Did you at least use a generated temp credit card number with exact fixed amount? I hope your card company is tolerant of you disputing 1ks of dollars over the next months and you enjoy changing card numbers.
Was the transaction even encrypted?
Here's hoping they just charge you for a tablet they never ship.
Checked with my charge card, 3 months to contest and they guarantee it will be reversed.
Sent from my PC36100 using Tapatalk 2
catman51 said:
Checked with my charge card, 3 months to contest and they guarantee it will be reversed.
Sent from my PC36100 using Tapatalk 2
Click to expand...
Click to collapse
Did you get a confirmation receipt or tracking number after you ordered?
Ok so I ordered the Nexus 4 about two weeks ago. I have been so excited to get it and I literally just got it about an hour ago. Now something crazy has happened. About 30 mins after UPS dropped off my phone UPS came back with another package. The package looked exactly the same as the first package he dropped off and I was like WTF??
I opened the box and behold it was another Nexus 4. At this point I am all like WTF google better not have charged me twice. I ran to my computer and checked my bank account. They only charged me for one phone. I went to the google play store to check my transaction history and it also said that I only purchased one. I opened the package and looked at the invoice. Both packing slips have the same order number on them. I think Google actually messed up and sent me two Nexus 4s for the price of one.
Has this happened to anyone else? Should I be worried? Should I do the honest thing and send it back or just accept this as a Christmas Gift from Google? I would love to give this second phone to my sister for Christmas. What do you guys think?
jedinegotiator said:
Ok so I ordered the Nexus 4 about two weeks ago. I have been so excited to get it and I literally just got it about an hour ago. Now something crazy has happened. About 30 mins after UPS dropped off my phone UPS came back with another package. The package looked exactly the same as the first package he dropped off and I was like WTF??
I opened the box and behold it was another Nexus 4. At this point I am all like WTF google better not have charged me twice. I ran to my computer and checked my bank account. They only charged me for one phone. I went to the google play store to check my transaction history and it also said that I only purchased one. I opened the package and looked at the invoice. Both packing slips have the same order number on them. I think Google actually messed up and sent me two Nexus 4s for the price of one.
Has this happened to anyone else? Should I be worried? Should I do the honest thing and send it back or just accept this as a Christmas Gift from Google? I would love to give this second phone to my sister for Christmas. What do you guys think?
Click to expand...
Click to collapse
Do the right thing and send it back. I personally don't condone theft and neither does xda.
Sent from my Nexus 4 using xda premium
nbeebe24 said:
Do the right thing and send it back. I personally don't condone theft and neither does xda.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
jedinegotiator said:
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
Click to expand...
Click to collapse
You're LEGALLY entitled to keep it since Google shipped it to you.
Morally and ethically, you should return it.
---------- Post added at 02:09 PM ---------- Previous post was at 02:08 PM ----------
Having said that...I'm not sure what I would do, heh.
Shouldn't have posted that here, people will be jealous and "the good folk" will bug you to return it asap. Personally I prefer if you give it to me as an xmas gift! haha
jedinegotiator said:
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
Click to expand...
Click to collapse
Yes. If they charged you for one phone and mistakenly sent you two it's theft. I would contact them and let then know if I was you. They may give you some sort of a deal for being an honest person... Even if they don't, you can offer to pay for it and won't have to wait for shipping. Just my 2 cents
Sent from my Nexus 4 using xda premium
jedinegotiator said:
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
Click to expand...
Click to collapse
It certainly is theft. You are in possession of property that you didn't pay for and was clearly shipped to you in error. nbebbe42 is correct, contact Google and have it returned... just make sure they pay for the shipping.
There's an FTC rule that essentially deems all unrequested merchandise a gift and therefore an individual or company who ships something to someone by mistake has no recourse in recovering said merchandise.
Like I said, legally right, ethically wrong.
I was all ready to tell you to keep it but after reading these posts I thought how I would feel and I've always returned stuff that wasn't mine. I certainly wouldn't think of it as stealing though, I guess you just have to decide.
What if google charged you for 2 nexus and you only get one/? Would you call google theft??? You would be crying abd calling thrm thefts... Do the right thing and phone them
Sent from my Nexus 4 using xda app-developers app
Keep it as a ransom for my bumper!
Sent from my Nexus 4 using Tapatalk 2
Legally speaking you are a %100 to do with it what you will, AS long as your name is on both shipping receipts. Ethically speaking by returning it you would put people through the hassle of getting it shipped back putting it back in the system and also risk the employment of whoever made the error.
If you think about it the amount of man hours to deal with these slip ups usually out cost the actual product being returned. I'd say make someone you love have an even better Christmas/Hanukkah or whatever you celebrate
Sent from my SCH-I535 using xda app-developers app
You should do the right thing and call Google about it. See if they hook you up, give you a nice discount or something. At the end of day if you don't call you will be a thief. You should also consider giving it to a Dev at retail if Google will you let keep it. Development is slow.
I voided my warranty.
I wouldn't call it stealing. If you found the phone on the street and kept it is that stealing?
Someone lost it and you happen to stumble upon by accident.
Now you could turn the phone in to the authorities like a good man and maybe Santa will have something bigger in store for you this Christmas.
Or you could keep it like any normal person would do.
If you keep it however, they could trace it back to you (your signature receiving the order)
Likely scenario, someone messed up the order and the phone was sent to you. Whoever was supposed to receive the phone will not receive it, and will file a "lost/stolen" with Google and they will ship another one to them as an apology.
It isn't stealing because you didn't take it, it shipped to you
Sent from my SGH-T999 using xda app-developers app
jedinegotiator said:
What do you guys think?
Click to expand...
Click to collapse
http://consumerist.com/2012/12/05/when-we-ordered-one-ipad-and-best-buy-sent-five/
Here's one way to handle it... and a company (Best Buy - I'm shocked) that also handled it the right way.
chronos7 said:
It isn't stealing because you didn't take it, it shipped to you
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Just like being given extra $50 change at the register isn't stealing? Legally it may not be stealing but ethically it wrong and stealing. Some of us answer to the Big G, not Google, and don't have a disposable conscience as some of the logic being thrown around is implying.
I voided my warranty.
netsyd said:
http://consumerist.com/2012/12/05/when-we-ordered-one-ipad-and-best-buy-sent-five/
Here's one way to handle it... and a company (Best Buy - I'm shocked) that also handled it the right way.
Click to expand...
Click to collapse
Thanks, that helped a lot.
Legally, anything that is shipped to your home is yours to keep. This is in order to prevent companies from shipping you merchandise that you never asked for, then hounding you for the money.
danielvc said:
Legally, anything that is shipped to your home is yours to keep. This is in order to prevent companies from shipping you merchandise that you never asked for, then hounding you for the money.
Click to expand...
Click to collapse
If I were you, I'd make sure the one I opened doesn't have the hardware problem where the earpiece constantly makes static/electronic noise even when the screen is off. cause that affected many phones. If it does have that problem, I'd send THAT one back to goog
Hey guys,
I want to RMA my Nexus 4 due to the buttons not feeling right but my friend wants to buy it off me for more than I what I bought the phone. If I RMA the phone and my friend buys the phone off me, what happens?
If the RMA comes and no phone is returned, I get charged, which is fine but I don't think Google would like this very much.
Or would you guys recommend me just waiting till it goes back in stock and buying the phone the regularly? Thanks.
you can just RMA it then not send a phone back and they will just charge you. they wont care as long as they get their money. and if they do theyre not gonna do anything about it
It depends how much you value morals and ethics.
mbucks911 said:
you can just RMA it then not send a phone back and they will just charge you. they wont care as long as they get their money. and if they do theyre not gonna do anything about it
Click to expand...
Click to collapse
Will I get warranty still even if I'm charged for the new phone?
El Daddy said:
It depends how much you value morals and ethics.
Click to expand...
Click to collapse
Same applies for Google. But they don't seen to care much about their "loyal" customers. Rather ditching them, they started sending devices to the people who ordered later. Hence, I would be wise of OP to sell it to his friend and get another RMA device.
filthykid said:
Same applies for Google. But they don't seen to care much about their "loyal" customers. Rather ditching them, they started sending devices to the people who ordered later. Hence, I would be wise of OP to sell it to his friend and get another RMA device.
Click to expand...
Click to collapse
It is kind of depressing if you think Google physically ships out the devices.
Sent from my Nexus 4 using Tapatalk 2
It is even more depressing if you expect such lousy service from the biggest online search gaint. If Google can't help by controlling the situation, so do us.
Besides, rather than coming forward and and informing their customers what EXACTLY is happening at the back end (the cause of such dreadful launch), they are playing "blame-game". Where are Google's morals? ethics? loyalty towards customer's?
filthykid said:
It is even more depressing if you expect such lousy service from the biggest online search gaint. If Google can't help by controlling the situation, so do us.
Besides, rather than coming forward and and informing their customers what EXACTLY is happening at the back end (the cause of such dreadful launch), they are playing "blame-game". Where are Google's morals? ethics? loyalty towards customer's?
Click to expand...
Click to collapse
Of course I expect crappy service. They are a search giant, not a retailer. They clearly have extremely limited experience in selling products, so I didn't expect too much. Besides, like I said they don't even ship the devices.
Sent from my Nexus 4 using Tapatalk 2
joshnichols189 said:
Of course I expect crappy service. They are a search giant, not a retailer. They clearly have extremely limited experience in selling products, so I didn't expect too much. Besides, like I said they don't even ship the devices.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Well in that case, they would have been intelligent enough and out-sourced agencies to retail stuff for them. There were many things they would have done rather then just disappointing their customers. And let's say they actually screwed it up.. what now? Stay quiet? Let customers suffer? No official statement about whats going on with them?
We all know the wait is a killer... u just can't get over it. It just bugs you a lot. Just imagine if u r dying to get Nexus 4 and do not foresee any hope of it coming back in a few weeks and even if it comes, the delivery will again take weeks. So in such scenario if the OP wants to sell his device to his friend, what's wrong? His friend is paying him. He is paying Google. Payment is made and device remains with the customer. Thing is done.
However, selling it on premium is greedy-ness but if OP's friend is willing to pay more :/.. then it's his call.
Alright so I got my phone in December and somehow found a way to completely Brick it. So in between reviving my phone back to life (It's fully functional now), I called Google to send me a replacement and they issued me a RMA. But as soon as I un-bricked my phone I called them back and told them to cancel the RMA I don't need replacement device anymore.
So apparently that didn't happen and I just received Google Play order email suggesting my Replacement device has been shipped.
Now here is my issue, I am from Canada so obviously there Tax and shipping charge involved. Although (When comparing with my old Google play order) this time the only charge I see is the full retail amount of the Phone and there is no shipping and tax involved. There is going a charge of $359 on my CC nevertheless.
So here is my question. If I accept the phone from UPS will the Taxes and shipping come back? or Not?
Any feedback on the matter will be highly appreciated. Good day Folks. Long Live Nexus.
If it works you didn't brick it.. If you don't need the RMA anymore just refuse the package and have them send it back.
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No wonder Google never has any phones in stock, they are all being RMA for people who "brick" there phone. Oh, or their screen has a "scratch" on it.
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joshnichols189 said:
If it works you didn't brick it.. If you don't need the RMA anymore just refuse the package and have them send it back.
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I know about that, but I wanted to keep the phone and gift it to my cousin. So that's why I was wondering If I didn't refuse the package and kept it, will I still get charged the tax & the shipping or would it only cost me the retail price of the just phone? Which is $359.
rogerski1 said:
No wonder Google never has any phones in stock, they are all being RMA for people who "brick" there phone. Oh, or their screen has a "scratch" on it.
Sent from my Nexus 4 using xda app-developers app
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No need to be a sour puss about it. Google's priority is to take care of the customers who DO have a Nexus 4.
And btw thanks for adding nothing relevant to the OP.
risktaker84 said:
I know about that, but I wanted to keep the phone and gift it to my cousin. So that's why I was wondering If I didn't refuse the package and kept it, will I still get charged the tax & the shipping or would it only cost me the retail price of the just phone? Which is $359.
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So call them and ask, or send them an email?
estallings15 said:
So call them and ask, or send them an email?
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I did, the CSR wasn't to sure about it hence she will get in touch with me next week with more info.
I thought someone else probably went through the same situation who would have more insight on the matter but I guess not.
risktaker84 said:
I did, the CSR wasn't to sure about it hence she will get in touch with me next week with more info.
I thought someone else probably went through the same situation who would have more insight on the matter but I guess not.
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You might try calling again and asking to speak to a supervisor?
estallings15 said:
You might try calling again and asking to speak to a supervisor?
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Now now, you know we aren't fond of logic in these forums.
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