Database Users

I bought from currys, how do i return?

I bougt a seven from currys uk on 16th july. I have discoverd i have screen lift down the left side. Who do i go o to return it? Or can i even return it at this point?
Sent from my Nexus 7 using Tapatalk 2

leelaa said:
I bougt a seven from currys uk on 16th july. I have discoverd i have screen lift down the left side. Who do i go o to return it? Or can i even return it at this point?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Just take it back there, show them the issue and demand an exchange :good:

subvertbeats said:
Just take it back there, show them the issue and demand an exchange :good:
Click to expand...
Click to collapse
Even though i bought it offline, i can take it back to my local store?
Sent from my Nexus 7 using Tapatalk 2

Yes you can just take it back to any currys store, even pc world.
leelaa said:
Even though i bought it offline, i can take it back to my local store?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse

leelaa said:
Even though i bought it offline, i can take it back to my local store?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
You bought it offline... but not at a store?

i had a similar problem with a phone i had bought recently from t-mobile.
you can take it back to the store you bought it from, if you have the receipt/bank statement proving purchase, it will be easier, though you dont always have to have this is you paid with a credit card.
just make sure that you return it to stock settings, remove root etc and they should accept it without question, well maybe one... whats wrong with it, they may say that it works fine even with the screen lift, simple say that its a manufacturing fault and you want a replacement.
if you get a particularly miffed "team" member simple ask to speak to their manager, i prefer to do this when its close to closing time as they tend to want you out sharpish.
im not 100% on the law but depending on how long you've had the device and how long it took you to notice the defect you may also want to take it to trading standards, usually advising currys of this if you end up hitting a brick wall says to them that you have at least read up on your consumer rights and arent willing to back down.
the trading standards website has a contact number if you want to talk it over with them
EDIT -> if you bought it "online" and you mean off-the-(internet)line then you might get away with returning it to the store, but your rights are actually different, they would be able to advise you on who to call to get your product returned, i didnt notice your message about buying it offline... and actually find it confusing.

Thanks for the help guys. I will be taking it tomorrow and shall demand a new one. Will put it back to stock/unroot and oem lock. Will also take all the papers that came when i got it delivered and a bank statement.
Very much appreciated. Thank you
Sent from my Nexus 7 using Tapatalk 2

leelaa said:
Thanks for the help guys. I will be taking it tomorrow and shall demand a new one. Will put it back to stock/unroot and oem lock. Will also take all the papers that came when i got it delivered and a bank statement.
Very much appreciated. Thank you
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
YNWA lad :good:

subvertbeats said:
YNWA lad :good:
Click to expand...
Click to collapse
YNWA
Sent from my Nexus 7 using Tapatalk 2

So... What now?

So I'm one of the unlucky people who could not get a Nexus 4. So what now?
When are we waiting till? When will it come back in stock? What's going to happen now? Should I kill myself?

I am in the same boat. I don't have my own credit card (Use paypal for everything) and was getting the info sent to me at 11:50, which was SUPPOSED to be before the sale. Someone jumped the gun *cough*Google*cough*
Saw the sale start, I had a 16GB N4 in my cart, at the final order process, but couldn't fill out CC info and watched them all sell before my eyes. It has been a sad day.
Oh well, best we can do now is wait it out and see when they start stocking more. I am curious to see how people review it once they start getting it tomorrow, and am looking to see if battery life meets Optimus G levels. Also this gives us time to buy accessories / wait for more to come out (Anyone else hoping for an OTG Micro SD integrated case)

I couldn't buy an N4 this morning. I have my GNex listed on ebay, sale is ending any second now. Maybe I should cancel it. Pretty frustrating.

Gonna look at trying again. Don't know why but I've not been getting any luck with the website.
Sent from my Galaxy Nexus using xda app-developers app

I've heard many rumours about restocking, some people say Friday some people say a couple of weeks
Sent from my HTC Desire S using Tapatalk 2

Won't have my PayPal funds or debit card until Friday... so I had no real chance at even trying for a Nexus 4 today :/ No telling when Google will get more stock though...
Might even consider getting a Nexus 10 almost, I'm $6 short of funds in my PayPal though But I'll figure out what to even do when Friday comes along...

Mohit12 said:
So I'm one of the unlucky people who could not get a Nexus 4. So what now?
When are we waiting till? When will it come back in stock? What's going to happen now? Should I kill myself?
Click to expand...
Click to collapse
Have a look at this link:
https://plus.google.com/u/0/106515095432315677569/posts/fAA6PNbUxCK

lennshow66 said:
I've heard many rumours about restocking, some people say Friday some people say a couple of weeks
Sent from my HTC Desire S using Tapatalk 2
Click to expand...
Click to collapse
By restocking do you mean the 'restocking fee'.
The only reason why I am waiting for the phone is because of the restocking fee.
As soon as it goes away, I will order the nexus 4. I cant risk that might make me pay $50.
I think it will go away in 2 weeks. If it goes away in a week or this friday, it will be the best thing.

aDVnatgae said:
By restocking do you mean the 'restocking fee'.
The only reason why I am waiting for the phone is because of the restocking fee.
As soon as it goes away, I will order the nexus 4. I cant risk that might make me pay $50.
I think it will go away in 2 weeks. If it goes away in a week or this friday, it will be the best thing.
Click to expand...
Click to collapse
The restocking fee is part of their standard policy, and it applies to all the devices that google sells, provided you don't live in the EU or Australia. If you're in the US, its not going away.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US

rubenswing said:
Have a look at this link:
https://plus.google.com/u/0/106515095432315677569/posts/fAA6PNbUxCK
Click to expand...
Click to collapse
...the next scheduled release is in 3 days once they can get a better handle on orders and stock.
Click to expand...
Click to collapse
And suddenly I don't feel nearly as bad However, my funds only become available in 3 days... no idea on when my debit card will arrive

Buying note 2 tomorrow... IF i manage to buy nexus 4, selling note 2 instantly

aDVnatgae said:
By restocking do you mean the 'restocking fee'.
The only reason why I am waiting for the phone is because of the restocking fee.
As soon as it goes away, I will order the nexus 4. I cant risk that might make me pay $50.
I think it will go away in 2 weeks. If it goes away in a week or this friday, it will be the best thing.
Click to expand...
Click to collapse
Wait, what? The restocking fee is applied to opened and returned that aren't defective. It's nominally a charge for the repackaging they have to do. It has nothing to do with them having the phone in stock or not.

least I have time to buy a qi wireless charger and hopefully find a case that isn't the crappy bumber

GROIN! Friday here I come. Get ready F5
Sent from my GT-P1000 using xda premium

I wanted to by one in the morning but arrived at work at 8.50 am and all N4s were already sold out. Bummer. Maybe it was a sign I got anyway already scared after all the bad benchmarks and the thermal throttling. I bought now the HTC OneX+ for 199 bucks and it has Jellybean. At least I have LTE and it will work fine. Still have my GNex to play with 4.2.
Waiting for a Nexus 5 with LTE

espionage724 said:
Won't have my PayPal funds or debit card until Friday... so I had no real chance at even trying for a Nexus 4 today :/ No telling when Google will get more stock though...
Might even consider getting a Nexus 10 almost, I'm $6 short of funds in my PayPal though But I'll figure out what to even do when Friday comes along...
Click to expand...
Click to collapse
Sorry for the noob question. . . but can u pay on the nexus store with PayPal??

Mohit12 said:
So I'm one of the unlucky people who could not get a Nexus 4. So what now?
When are we waiting till? When will it come back in stock? What's going to happen now? Should I kill myself?
Click to expand...
Click to collapse
Restocking may take couple of days if those internet rumours are to be believed btw just don't kill yourself in the mean time !

Just sit tight for a few weeks. They will have more soon

Buy it from me for $500 next week...lol
Sent from my One X using Tapatalk 2

Mohit12 said:
So I'm one of the unlucky people who could not get a Nexus 4. So what now?
When are we waiting till? When will it come back in stock? What's going to happen now? Should I kill myself?
Click to expand...
Click to collapse
I laughed so faucking hard at this
Sent from my HTC Sensation 4G using xda premium

[Q] Google messed up and I got lucky?

Ok so I ordered the Nexus 4 about two weeks ago. I have been so excited to get it and I literally just got it about an hour ago. Now something crazy has happened. About 30 mins after UPS dropped off my phone UPS came back with another package. The package looked exactly the same as the first package he dropped off and I was like WTF??
I opened the box and behold it was another Nexus 4. At this point I am all like WTF google better not have charged me twice. I ran to my computer and checked my bank account. They only charged me for one phone. I went to the google play store to check my transaction history and it also said that I only purchased one. I opened the package and looked at the invoice. Both packing slips have the same order number on them. I think Google actually messed up and sent me two Nexus 4s for the price of one.
Has this happened to anyone else? Should I be worried? Should I do the honest thing and send it back or just accept this as a Christmas Gift from Google? I would love to give this second phone to my sister for Christmas. What do you guys think?

jedinegotiator said:
Ok so I ordered the Nexus 4 about two weeks ago. I have been so excited to get it and I literally just got it about an hour ago. Now something crazy has happened. About 30 mins after UPS dropped off my phone UPS came back with another package. The package looked exactly the same as the first package he dropped off and I was like WTF??
I opened the box and behold it was another Nexus 4. At this point I am all like WTF google better not have charged me twice. I ran to my computer and checked my bank account. They only charged me for one phone. I went to the google play store to check my transaction history and it also said that I only purchased one. I opened the package and looked at the invoice. Both packing slips have the same order number on them. I think Google actually messed up and sent me two Nexus 4s for the price of one.
Has this happened to anyone else? Should I be worried? Should I do the honest thing and send it back or just accept this as a Christmas Gift from Google? I would love to give this second phone to my sister for Christmas. What do you guys think?
Click to expand...
Click to collapse
Do the right thing and send it back. I personally don't condone theft and neither does xda.
Sent from my Nexus 4 using xda premium

nbeebe24 said:
Do the right thing and send it back. I personally don't condone theft and neither does xda.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?

jedinegotiator said:
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
Click to expand...
Click to collapse
You're LEGALLY entitled to keep it since Google shipped it to you.
Morally and ethically, you should return it.
---------- Post added at 02:09 PM ---------- Previous post was at 02:08 PM ----------
Having said that...I'm not sure what I would do, heh.

Shouldn't have posted that here, people will be jealous and "the good folk" will bug you to return it asap. Personally I prefer if you give it to me as an xmas gift! haha

jedinegotiator said:
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
Click to expand...
Click to collapse
Yes. If they charged you for one phone and mistakenly sent you two it's theft. I would contact them and let then know if I was you. They may give you some sort of a deal for being an honest person... Even if they don't, you can offer to pay for it and won't have to wait for shipping. Just my 2 cents
Sent from my Nexus 4 using xda premium

jedinegotiator said:
Damn it I want to keep it so bad but you are racking at my conscience...is it really theft?
Click to expand...
Click to collapse
It certainly is theft. You are in possession of property that you didn't pay for and was clearly shipped to you in error. nbebbe42 is correct, contact Google and have it returned... just make sure they pay for the shipping.

There's an FTC rule that essentially deems all unrequested merchandise a gift and therefore an individual or company who ships something to someone by mistake has no recourse in recovering said merchandise.
Like I said, legally right, ethically wrong.

I was all ready to tell you to keep it but after reading these posts I thought how I would feel and I've always returned stuff that wasn't mine. I certainly wouldn't think of it as stealing though, I guess you just have to decide.

What if google charged you for 2 nexus and you only get one/? Would you call google theft??? You would be crying abd calling thrm thefts... Do the right thing and phone them
Sent from my Nexus 4 using xda app-developers app

Keep it as a ransom for my bumper!
Sent from my Nexus 4 using Tapatalk 2

Legally speaking you are a %100 to do with it what you will, AS long as your name is on both shipping receipts. Ethically speaking by returning it you would put people through the hassle of getting it shipped back putting it back in the system and also risk the employment of whoever made the error.
If you think about it the amount of man hours to deal with these slip ups usually out cost the actual product being returned. I'd say make someone you love have an even better Christmas/Hanukkah or whatever you celebrate
Sent from my SCH-I535 using xda app-developers app

You should do the right thing and call Google about it. See if they hook you up, give you a nice discount or something. At the end of day if you don't call you will be a thief. You should also consider giving it to a Dev at retail if Google will you let keep it. Development is slow.
I voided my warranty.

I wouldn't call it stealing. If you found the phone on the street and kept it is that stealing?
Someone lost it and you happen to stumble upon by accident.
Now you could turn the phone in to the authorities like a good man and maybe Santa will have something bigger in store for you this Christmas.
Or you could keep it like any normal person would do.
If you keep it however, they could trace it back to you (your signature receiving the order)
Likely scenario, someone messed up the order and the phone was sent to you. Whoever was supposed to receive the phone will not receive it, and will file a "lost/stolen" with Google and they will ship another one to them as an apology.

It isn't stealing because you didn't take it, it shipped to you
Sent from my SGH-T999 using xda app-developers app

jedinegotiator said:
What do you guys think?
Click to expand...
Click to collapse
http://consumerist.com/2012/12/05/when-we-ordered-one-ipad-and-best-buy-sent-five/
Here's one way to handle it... and a company (Best Buy - I'm shocked) that also handled it the right way.

chronos7 said:
It isn't stealing because you didn't take it, it shipped to you
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Just like being given extra $50 change at the register isn't stealing? Legally it may not be stealing but ethically it wrong and stealing. Some of us answer to the Big G, not Google, and don't have a disposable conscience as some of the logic being thrown around is implying.
I voided my warranty.

netsyd said:
http://consumerist.com/2012/12/05/when-we-ordered-one-ipad-and-best-buy-sent-five/
Here's one way to handle it... and a company (Best Buy - I'm shocked) that also handled it the right way.
Click to expand...
Click to collapse
Thanks, that helped a lot.

Legally, anything that is shipped to your home is yours to keep. This is in order to prevent companies from shipping you merchandise that you never asked for, then hounding you for the money.

danielvc said:
Legally, anything that is shipped to your home is yours to keep. This is in order to prevent companies from shipping you merchandise that you never asked for, then hounding you for the money.
Click to expand...
Click to collapse
If I were you, I'd make sure the one I opened doesn't have the hardware problem where the earpiece constantly makes static/electronic noise even when the screen is off. cause that affected many phones. If it does have that problem, I'd send THAT one back to goog

Nexus 4 RMA for a new phone?

Hey guys,
I want to RMA my Nexus 4 due to the buttons not feeling right but my friend wants to buy it off me for more than I what I bought the phone. If I RMA the phone and my friend buys the phone off me, what happens?
If the RMA comes and no phone is returned, I get charged, which is fine but I don't think Google would like this very much.
Or would you guys recommend me just waiting till it goes back in stock and buying the phone the regularly? Thanks.

you can just RMA it then not send a phone back and they will just charge you. they wont care as long as they get their money. and if they do theyre not gonna do anything about it

It depends how much you value morals and ethics.

mbucks911 said:
you can just RMA it then not send a phone back and they will just charge you. they wont care as long as they get their money. and if they do theyre not gonna do anything about it
Click to expand...
Click to collapse
Will I get warranty still even if I'm charged for the new phone?

El Daddy said:
It depends how much you value morals and ethics.
Click to expand...
Click to collapse
Same applies for Google. But they don't seen to care much about their "loyal" customers. Rather ditching them, they started sending devices to the people who ordered later. Hence, I would be wise of OP to sell it to his friend and get another RMA device.

filthykid said:
Same applies for Google. But they don't seen to care much about their "loyal" customers. Rather ditching them, they started sending devices to the people who ordered later. Hence, I would be wise of OP to sell it to his friend and get another RMA device.
Click to expand...
Click to collapse
It is kind of depressing if you think Google physically ships out the devices.
Sent from my Nexus 4 using Tapatalk 2

It is even more depressing if you expect such lousy service from the biggest online search gaint. If Google can't help by controlling the situation, so do us.
Besides, rather than coming forward and and informing their customers what EXACTLY is happening at the back end (the cause of such dreadful launch), they are playing "blame-game". Where are Google's morals? ethics? loyalty towards customer's?

filthykid said:
It is even more depressing if you expect such lousy service from the biggest online search gaint. If Google can't help by controlling the situation, so do us.
Besides, rather than coming forward and and informing their customers what EXACTLY is happening at the back end (the cause of such dreadful launch), they are playing "blame-game". Where are Google's morals? ethics? loyalty towards customer's?
Click to expand...
Click to collapse
Of course I expect crappy service. They are a search giant, not a retailer. They clearly have extremely limited experience in selling products, so I didn't expect too much. Besides, like I said they don't even ship the devices.
Sent from my Nexus 4 using Tapatalk 2

joshnichols189 said:
Of course I expect crappy service. They are a search giant, not a retailer. They clearly have extremely limited experience in selling products, so I didn't expect too much. Besides, like I said they don't even ship the devices.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Well in that case, they would have been intelligent enough and out-sourced agencies to retail stuff for them. There were many things they would have done rather then just disappointing their customers. And let's say they actually screwed it up.. what now? Stay quiet? Let customers suffer? No official statement about whats going on with them?
We all know the wait is a killer... u just can't get over it. It just bugs you a lot. Just imagine if u r dying to get Nexus 4 and do not foresee any hope of it coming back in a few weeks and even if it comes, the delivery will again take weeks. So in such scenario if the OP wants to sell his device to his friend, what's wrong? His friend is paying him. He is paying Google. Payment is made and device remains with the customer. Thing is done.
However, selling it on premium is greedy-ness but if OP's friend is willing to pay more :/.. then it's his call.

So....Groupon sent me two...

Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?

My friend once got two LCD televisions, but ordered only one.
He never said a word about it to the company where he ordered those. He still got them and never heard anything from the company.
Sent from my SM-P605 using Tapatalk

Call me a cheap a$$ but I probably won't say anything after checking my credit card account...
Sent from my SM-P600 using Tapatalk

I seriously doubt they would have ever noticed if you had not said something. Sounds like someone forgot to mark the order a fulfilled or shipped.

supremekizzle said:
Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
Click to expand...
Click to collapse
Shows us what kind of person you are, and we are now seeing what others are made of.
I think we reap what we sow, what goes around comes around, you get it in your own dish, do unto others.........
What if you kept it and they found there error in a month, you sold it or gave it to someone and now the want it back.
AMG_Roadster said:
I seriously doubt they would have ever noticed if you had not said something. Sounds like someone forgot to mark the order a fulfilled or shipped.
Click to expand...
Click to collapse
Your most likely right but @supremekizzle did the right thing.

legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.

Definitely kudos for keeping it honest in a sea of immorality....

supremekizzle said:
Got my note Wednesday and another showed up today. Looked at my bank account and I've only been charged for one. Same order number on the invoice and everything. I did email them. Hopefully they'll reward my honesty. Do you guys think they would've ever known if I didn't say anything?
Click to expand...
Click to collapse
I think you are an awesome person for emailing them to let them know about the mistake.
Kudos to you.
Sent from my HTC One using Tapatalk 4

cyburke said:
I think you are an awesome person for emailing them to let them know about the mistake.
Kudos to you.
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Yeah, but in all likelyhood if I would've kept it they would've found out anyway. The funny thing is, it originally was shipped with UPS shurepost which I upgragged to UPS ground. The second one I got was also upgrated automatically. So I wonder if they shipped it out using the exact same shipping label. Maybe they would've never found out after all. But it'd be a ****ty thing for me to do to keep it

valexi said:
My friend once got two LCD televisions, but ordered only one.
H e never said a word about it to the company where he ordered those. He still got them and never heard anything from the company.
Click to expand...
Click to collapse
We got once two cupboards... and at this time it was legal to keep them (in Germany) without informing the seller. Only when they ask I have to say that I got two. When I remember correctly then after 2 year they both were mine (before I was only nicely to store the second one

Good job OP.

Man screw that. I wouldnt have said a word... Karma doesnt affect business deals, only when you screw over a person.
I had a similiar issue with a Nexus 10. I had to exchange it so Google sent me an RMA, i sent it back and they said they never got it yet they sent me a new one when they were in stock.
Then refunded my money. So in essence, I got free Nexus 10 Tablet form Google.
The same people that hoard our data and then sell it without our knowledge or TRUE consent (yeah, Samsung does it too!) dont deserve the same rights that the shop keep down the street from me deserves.
OP you wasted your time emailing. They gifted you a tablet. Were were you when I was struggling for donations to buy mine? lol

scrosler said:
Man screw that. I wouldnt have said a word... Karma doesnt affect business deals, only when you screw over a person.
I had a similiar issue with a Nexus 10. I had to exchange it so Google sent me an RMA, i sent it back and they said they never got it yet they sent me a new one when they were in stock.
Then refunded my money. So in essence, I got free Nexus 10 Tablet form Google.
The same people that hoard our data and then sell it without our knowledge or TRUE consent (yeah, Samsung does it too!) dont deserve the same rights that the shop keep down the street from me deserves.
OP you wasted your time emailing. They gifted you a tablet. Were were you when I was struggling for donations to buy mine? lol
Click to expand...
Click to collapse
I'm not a huge believer in karma. At all, actually. I was worried more about them coming back at me asking for the money to pay for it months later. Maybe they would've never found out, maybe not. I will never know for sure now...

madsquabbles said:
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Click to expand...
Click to collapse
I'm not sure that's true. Zavvi sent out PS Vita's by accident to customers and made a legal case out of it. AFAIK, they were actually backed up by UK law. That said, I'm sure it's entirely a country dependant thing.

Well letting them know saves you from worrying I guess.

madsquabbles said:
legally they can't do anything. shipping something to someone is concidered a gift if you didn't authorize the purchase.
reap/sow/comes around crap... things don't come ariund they just keep going. and whose to say what's just happened isn't a reaping.
Click to expand...
Click to collapse
Have you ever had the bank put a "gift" in your account? And did they just smile when you later found they had rescinded that gift? Lol.
Sent from my SM-P600 using Tapatalk

grmcrkrs said:
Have you ever had the bank put a "gift" in your account? And did they just smile when you later found they had rescinded that gift? Lol.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
https://www.consumer.ftc.gov/articles/0181-unordered-merchandise