Black screen and freeze after exiting any app - Galaxy Note 3 Q&A, Help & Troubleshooting

Hello,
My Glaxy Note 3 is having hard times these days. I get black screen after exiting any application. And when the black screen appears, the phone is not responding for couple of seconds. Even the left and right sensor kes are not responding.. Also the home screen stops responding and crashes.
I can only say that everything started after i updated to kitkat.. Since hen my phone is slower..
Note 3 International
KitKat 4.4.2
Kernel version 3.4.0. - 340325
Please help me solve my problem because the performance of my note is ridiculous..
Thank you in advance!

Do a factory reset or reflash stock.
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Killberty said:
Do a factory reset or reflash stock.
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What will happen after factory reset?
Do i need to backup files (books, pictures, music)
And do i need anti-virus app
Thanks

Back up your internal storage (connect to pc, crtl-c ctrl-v)
You can backup your app data with helium
I dont use one and i dont know many who do use them, if you have much sensile data, u might want to get one.
Imo a anti virus app is only useful if you are rooted, so the antivirus app has more rights than usual apps. If u r unrooted and the antivirus has same rights as maleware apps its kinda useless
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Killberty said:
Back up your internal storage (connect to pc, crtl-c ctrl-v)
You can backup your app data with helium
I dont use one and i dont know many who do use them, if you have much sensile data, u might want to get one.
Imo a anti virus app is only useful if you are rooted, so the antivirus app has more rights than usual apps. If u r unrooted and the antivirus has same rights as maleware apps its kinda useless
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Thank you very much
The device is not rooted, yet. Once i know the best way to root it, i will

Related

Titanium Backup

Just noticed that this can remove bloat ware never done anything like this before is that just basically things you don't need. Can anyone list the things I don't need please and can you restore once you remove.
Cheers
Hi mate there is a thread roaming about round here saying what u can remove but just be careful on what u remove as it mat start acting weirs and also I use titanium but I mostly just freeze things I think I might end up using again
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festa20 said:
Hi mate there is a thread roaming about round here saying what u can remove but just be careful on what u remove as it mat start acting weirs and also I use titanium but I mostly just freeze things I think I might end up using again
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So freezing things just makes them inactive meaning they take up no ram?
First please use search, or look around:
http://forum.xda-developers.com/showpost.php?p=13143535&postcount=1
Second you can restore everything back by reflashing system.img withouth losing data.
Yea they disappear of your app draw and goes inactive basically
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commodoor said:
First please use search, or look around:
http://forum.xda-developers.com/showpost.php?p=13143535&postcount=1
Second you can restore everything back by reflashing system.img withouth losing data.
Click to expand...
Click to collapse
ok will in future
festa20 said:
Yea they disappear of your app draw and goes inactive basically
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Ok cheers mate
Freezing the app is definitely the way to go, at least to begin with. However, while this will stop the app from loading & using up RAM this wont recover internal storage from your phone, so if youve used the phone for a week or so after freezing with no issues then you might want to delete the frozen apps.
But: If you *do* decide to delete an app make a backup of it first (this will copy it to sd card so it wont take up phone storage) in case you do decide you need it back at a later date.
daveybaby said:
Freezing the app is definitely the way to go, at least to begin with. However, while this will stop the app from loading & using up RAM this wont recover internal storage from your phone, so if youve used the phone for a week or so after freezing with no issues then you might want to delete the frozen apps.
But: If you *do* decide to delete an app make a backup of it first (this will copy it to sd card so it wont take up phone storage) in case you do decide you need it back at a later date.
Click to expand...
Click to collapse
OK cheers for advice

Backup help

I'm trading in my note 2 tomorrow and I want to completely back up the phone and then have all my apps and app data on my new phone I'm not rooted how can I do this
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craigels said:
I'm trading in my note 2 tomorrow and I want to completely back up the phone and then have all my apps and app data on my new phone I'm not rooted how can I do this
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Samsung Kies if your on windows/os x
I don't have access to a laptop or computer are there any other options
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does kies include saving app data like saving game progress, for example you reach level 10 of a certain game with 100 credits, etc . kies is cumbersome for transferring text messages.. not sure if it will work with whatsapp messages too.
i am asking this because soon i will upgrade too to the note 3 and I dont root also. how about the titanium/helium i keep hearing about? thanks, thanks
I tried helium but it kept asking to connect to computer I thought I could just save to sd card
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Good Luck with the backup. I found whilst moving from IOS to Android that the backup for non rooted devices leaves a lot to be desired. This is one area Sammy needs to get sorted out properly. I mean can they not emulate / copy itunes or somethng? lol
itunes saves app data? sorry im clueless about apple-related stuff lol.
some of the games i play can be stored in google cloud but i am not sure if it will work properly on a new phone.
craigel, from what i understand, for sd cards you can store pics, files, etc, as well as apps, just not the complete app data if i am not mistaken
Don't rely on kies. It's garbage.
Try Mybackup

Help

I have the N9005 . Stock.no root. I downloaded a call block app. After testing it and not happy I noticed that the numbers I blocked even after I disabled the app and u installed are forever blocked. Can someone help.the screen shot of the app is attached..is there something I need to do besides factory reset.
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blacque said:
I have the N9005 . Stock.no root. I downloaded a call block app. After testing it and not happy I noticed that the numbers I blocked even after I disabled the app and u installed are forever blocked. Can someone help.the screen shot of the app is attached..is there something I need to do besides factory reset.
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Reinstall it, go to Application manager, clear cache and data, force stop, then disable and uninstall. should fix it
I tried. .no luck.still calls get blocked ...is there a way I can find where data is stored..or do I need to do more
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Try to clean the system cache by using Clean master App.
Sent from my SM-N9005 using Tapatalk
May be you can check the Samsung Auto Reject Settings?
Go to Settings--> Device--> Call--> Auto Rejection to check if you have added any numbers.
I just tried installing the app you have shown but did not have the issue you have mentioned.
Thank you guys..I found what the issue was.i had installed another call block app.and u installed. .but it seems it still retained the data.so I reinstalled it and what do u know..It still had the numbers saved under block. So I deleted the numbers ..and now I get my calls..Thanks a lot everyone. ..I was panicking. ..almost did a reset.
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This is the app...For anyone else who might just have my issue
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blacque said:
This is the app...For anyone else who might just have my issue
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Click to collapse
Lol, you had two call blocking apps..
Might have been too close a call bro..
But glad that you figured it out..

[Q] Restart service after kill

Hi I want to start my service after it is killed by the user or the system.
I thought about creating a second app and monitor if the service is running and if not then start it.
The problem I have with that is
- I need two apps
- It drains more battery
I hope you can help me find the best solution for my problem
Yeah, I think if you override the onDestroy method on your service class, and then you can send a broadcast from there.
In your broadcast receiver you can start the service again.
Though i have never tried it myself, i think this should work.
Tell me how it goes
Happy coding!! :thumbup:
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hiphop12ism said:
Yeah, I think if you override the onDestroy method on your service class, and then you can send a broadcast from there.
In your broadcast receiver you can start the service again.
Though i have never tried it myself, i think this should work.
Tell me how it goes
Happy coding!! :thumbup:
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I thought about that too but unfortunately when the app is stopped by the user the onDestroy methode is not called...
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If yu are using android version less than 4.4.2 then returning start sticky should do it
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hiphop12ism said:
If yu are using android version less than 4.4.2 then returning start sticky should work
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That is only if the system stops the service not if the user does....
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Rick Clephas said:
That is only if the system stops the service not if the user does....
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Click to collapse
I believe there is no such way... otherwise android would be very insecure for malware that just does this . You can only restart your service once the user restarts your activity, there should not be another way (and START_STICKY for the system of course). And please don't do two apps which listen for each other, if the user willingly kills your service they usually have a reason and expect that your app is not working right until they restart it.
SimplicityApks said:
I believe there is no such way... otherwise android would be very insecure for malware that just does this . You can only restart your service once the user restarts your activity, there should not be another way (and START_STICKY for the system of course). And please don't do two apps which listen for each other, if the user willingly kills your service they usually have a reason and expect that your app is not working right until they restart it.
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I have heard that a lot but does that mean that all the security apps available on the play store can be killed by the user? :what:
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Rick Clephas said:
I have heard that a lot but does that mean that all the security apps available on the play store can be killed by the user? :what:
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Click to collapse
Sure, why not? I could uninstall my firewall on my PC if I wasn't using Ubuntu and thus don't really need one
SimplicityApks said:
Sure, why not? I could uninstall my firewall on my PC if I wasn't using Ubuntu and thus don't really need one
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Well that is a pitty. I really thought I had seen an app that could do that...
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Look this app says it can't be killed by task managers https://play.google.com/store/apps/details?id=com.domobile.applock
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Rick Clephas said:
Look this app says it can't be killed by task managers https://play.google.com/store/apps/details?id=com.domobile.applock
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Just an idea, it might be possible when your app is a Device Admin with the APIs that you get with that. Though you have to read it yourself, I have no clue about how it works.
SimplicityApks said:
Just an idea, it might be possible when your app is a Device Admin with the APIs that you get with that. Though you have to read it yourself, I have no clue about how it works.
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Click to collapse
Thanks I will look at that. Most people have my app as Device Admin because that way it can't be uninstalled
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Well I found the solution.
When device admin is enabled the app can't be force-stopped or uninstalled. Then the user can only stop the service and then the onDestroy methode is called so then I can restart the service again. Tanks guys :thumbup:
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Random Reboots

Hi,
Not sure how but its happening very often.Did a factory reset,Clear Cach/dalvik,reflashed stock using odin nothing seem to work.On latest KK 4.4.2 need help been randomly rebooting 6-7 times a day.
Thanks
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thu001 said:
Hi,
Not sure how but its happening very often.Did a factory reset,Clear Cach/dalvik,reflashed stock using odin nothing seem to work.On latest KK 4.4.2 need help been randomly rebooting 6-7 times a day.
Thanks
Sent from my GT-I9505 using XDA Free mobile app
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Hi
Did you rootef the phone afterwards? if so you need to delete all knox related files...
Hi thanks for the reply mind telling me which one are the knox related apps?i will try your suggestion and get back to you.
Thanks
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thu001 said:
Hi thanks for the reply mind telling me which one are the knox related apps?i will try your suggestion and get back to you.
Thanks
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Hi mate,
Check here
http://forum.xda-developers.com/showthread.php?t=2514703
MAX 404 said:
Hi mate,
Check here
http://forum.xda-developers.com/showthread.php?t=2514703
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Thanks ill try it once im home and get back to you.thanks for the help
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thu001 said:
Thanks ill try it once im home and get back to you.thanks for the help
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great mate ,
Let us know how it goes
MAX 404 said:
great mate ,
Let us know how it goes
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Hi,Sorry for late report been testing my phone for the past few days and it hasnt change much.Phone still reboots especially when im in an app example youtube,i lock my phone for awhile to get a drink next thing i know my phone reboots.Next thing is when the phone is under too much pressure,example just 2 apps in the background youtube and twitter my phone will just freeze and reboot afterwards.Another weird thing is i dont feel like im using a quad core phone it lags like a 1.2ghz dual core phone especially in apps and even simple task like going through homescreen and twitter feed even my previous note 2 isnt as bad as my s4.
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thu001 said:
Hi,Sorry for late report been testing my phone for the past few days and it hasnt change much.Phone still reboots especially when im in an app example youtube,i lock my phone for awhile to get a drink next thing i know my phone reboots.Next thing is when the phone is under too much pressure,example just 2 apps in the background youtube and twitter my phone will just freeze and reboot afterwards.Another weird thing is i dont feel like im using a quad core phone it lags like a 1.2ghz dual core phone especially in apps and even simple task like going through homescreen and twitter feed even my previous note 2 isnt as bad as my s4.
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Hi ,
You could try with a different kernel to improve the performance of the phone , make sure is for a TW rom.
Here some samples
http://forum.xda-developers.com/showthread.php?t=2273437
http://forum.xda-developers.com/showthread.php?t=2297379
http://forum.xda-developers.com/showthread.php?t=2281738

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