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So after being a long time apple user and long time iTunes hater ... I managed to sell my iphone 4 and bought a samsung galaxy S4, did the same for my other half...
Keep in mind, this is a brand new, no-root, default phone.
The issue basically is notifications, for whatsapp ( at the moment since I haven't set up anything else that requires push, besides gmail). The issue is once I turned the screen off, either manually or by itself. whatsapp notifications randomly stop arriving until I turned on the screen, completely close the app and open it again, the same goes for 2 other devices ( 3 in total), this happens with wifi or mobile data
Device #1. new s4,
Device #2 new s4
Device #3 Samsung galaxy young running 4.1.2 JB.
Now, device #3 belongs to a friend of mine who told of these issues a couple of months ago, however I did pay attention as I just figured it was network connection or wifi or whatever be it.
I've googled the hell out of this and it is apparently an android issue:
it's not telco related in my case, because i had NO ISSUES on my iphone 4 nor my best half's 4s.
Anyway, hopefully someone here has been through something similar and been able to fix it? I've searched the forums and there's apparently a widespread issue, but not fix as of 4.2.2?
New to the forum, I originally posted this here
neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/[/url]
emailed whatsapp support
I emailed whatsapp support, got and automated response, i'll post if I get any updates
Jul 08 13:28 (PDT)
Hi,
I just recently switched to a samsung galaxy s4 ( two actually, one for me,
one for GF), before that we used iphone 4 and 4s, never had an issue with
whatsapp notifications until I switched this passed friday. The issue is
once the phone goes into sleep mode, be it mobile data or wifi, I have to
force close the app and open again to receive notifications that I got
hours ago if I don't continously check.
I've googled the hell out of it and found your FAQ, as well as plenty other
sites with the same issue except no solution.
From your FAQ:
1. tried re-installing directly from direct download link (
http://www.whatsapp.com/android/current/WhatsApp.apk) and not from play
store
2. tried rebooting.
3. notifications are set properly
4. google+ is disabled ( hangouts) ( tried enabling it, same result)
5. Wifi is set to always on.
Note this is on stock, brand new phones and apparently it's a wide spread
issue:
http://forum.xda-developers.com/showthread.php?t=2356052
http://forum.xda-developers.com/showthread.php?t=2351753
http://www.neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/
Anyway, emailing you guys, because I've basically given up google searching
and asking in forums.
Click to expand...
Click to collapse
Their automated response was:
Hi,
Thanks for contacting WhatsApp. We are working on answering everyone's question as soon as possible. In the meantime, please look at our FAQ to see if your question is answered there.
FAQ page: http://www.whatsapp.com/faq/
Below are the answers to some commonly asked questions:
1. What are WhatsApp's subscription fees?
http://www.whatsapp.com/faq/en/general/23014681
2. Why can't I connect to WhatsApp?
http://www.whatsapp.com/faq/en/general/21092998
3. Can I recover deleted messages?
http://www.whatsapp.com/faq/en/general/21197296
If you submitted a suggestion, thank you very much for sharing your feedback. Please note that we cannot comment specifically about plans and developments, but we value your feedback and have taken note of your suggestion.
To add any updates to your request, please respond to this email. We are here to help!
Thanks!
WhatsApp Support Team
Interested in translating for us? Please visit http://translate.whatsapp.com
Take a look at our FAQ: http://www.whatsapp.com/faq/
Click to expand...
Click to collapse
Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta
AMoosa said:
Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Sadly, both
Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.
ilabs said:
Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.
Click to expand...
Click to collapse
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?
Draconian Guppy said:
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?
Click to expand...
Click to collapse
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.
ilabs said:
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.
Click to expand...
Click to collapse
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,
Draconian Guppy said:
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,
Click to expand...
Click to collapse
Which means whatsapp is usually open when you lock the screen, am I correct?
ilabs said:
Which means whatsapp is usually open when you lock the screen, am I correct?
Click to expand...
Click to collapse
Yup
Draconian Guppy said:
Yup
Click to expand...
Click to collapse
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.
ilabs said:
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.
Click to expand...
Click to collapse
I have tried that as well :/
Currently trying to installing .763, updated from .762, but whatsapp servers are probably getting busted as can't even verify my number.
Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app
babylordx said:
Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app
Click to expand...
Click to collapse
Hey mate,
I've probably tried all apps or methods by insanity to try getting this problem fixed. Unfortunately, nothing positive turned out.
Now I'm trying to off my screen when whatsapp is open, however, I still think it's unbelievably stupid to do so even if it works to get push notification. How can I go back to whatsapp whenever i wanna put the phone back in my jeans pocket? It then seems whatsapp would become the new homescreen?!?!?
Anyone got a real solution to this???
Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.
frrlod said:
Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.
Click to expand...
Click to collapse
I do disable some system app like weather, finance and stuff like those. To me, what I can confirm is the independence of problem from the signal strength since I've been using the same service provider before upgrading to Jelly Bean and there used to be problem free with the push notification.
This is the result I got last night:
- open whatsapp -> close whatsapp -> homescreen -> screen off = no push
- open whatsapp -> close whatsapp -> free ram -> screen off = no push
- open whatsapp -> screen off = push
Conclusion:
- it is not related to free ram
- it is the problem that the andriod system turn off the app upon screen off (or sleep)
Plus.
I tried installing Push Notification Fixer to introduce "heartbeat" to maintain the connectivity, unfortunately, it DOES NOT work in my case.
Let's keep in view the development. At least we are not alone and hope either Whatsapp or Google can fix this.
Check out this thread:
http://forum.xda-developers.com/showthread.php?t=2357417
It's a thread which guides you how to disable some allegedly useless google services in order to save battery life when idle. It works, but I think it might have been what's caused my whatsapp to go crazy. I even asked in the thread and some others have the same problem.
But if most other people in this thread haven't disabled said google services, that doesn't make any sense.
Mate. Trust me i know this issue exist on all andriod. i googled the hell out of it because i quarrelled with my partner a few times due to delay in replies. its just the way the kernel is written for stock andriod. you can try everything but it wont work. your only solution is to root and install push notification fixer from play store.
Sent from my C6503 using XDA Premium HD app
This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.
mox123 said:
This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.
Click to expand...
Click to collapse
That's wrong... It was perfectly fine, instantly receiving whatsapp messages in my phone no matter what. Something I've changed caused it to stop working.
My problem isn't only the notifications, it's the actual whatsapp messages aswell. Something killed the Whatsapp wakelocks, now my whatsapp isn't causing any wakelocks and when the phone is idle it does not check for messages.
Hi guys, I have that famous problem of delay notifications, wanted to know if it solves cyanogenmod?
brunogatam said:
Hi guys, I have that famous problem of delay notifications, wanted to know if it solves cyanogenmod?
Click to expand...
Click to collapse
It would be really helpful, if you asked your question in the Cyanogenmod thread. I'm not really sure what the delayed notification problem is, would you mind explaining a little more?
Check the play store for a little APP called PNF. Allows you to set the heartbeat intervals (basically like a ping signalling the server you are still online and able to receive push notifications). Worked everytime when a device of mine would have this issue.
Sent from my Nexus 4 using XDA Free mobile app
hy guys im new to this phone. im getting this advise everytime my battery is 5%, and sometimes reappears. i dont know wich application is referred. i disabled every automatic update (lg software, lg application and google play application).
anyone has a solution?
Faith140291 said:
hy guys im new to this phone. im getting this advise everytime my battery is 5%, and sometimes reappears. i dont know wich application is referred. i disabled every automatic update (lg software, lg application and google play application).
anyone has a solution?
Click to expand...
Click to collapse
Hello.
The solution to that would be to disable sync. I also get the message a few times, but it doesn't bother me. Your phone won't autosync when battery is less than 5%
vPro97 said:
Hello.
The solution to that would be to disable sync. I also get the message a few times, but it doesn't bother me. Your phone won't autosync when battery is less than 5%
Click to expand...
Click to collapse
thank for the quick reply, but i have already disabled the sync option :/
Faith140291 said:
hy guys im new to this phone. im getting this advise everytime my battery is 5%, and sometimes reappears. i dont know wich application is referred. i disabled every automatic update (lg software, lg application and google play application).
anyone has a solution?
Click to expand...
Click to collapse
In root browser find lgfota.apk and odex and rename the detention to .bak
Faith140291 said:
thank for the quick reply, but i have already disabled the sync option :/
Click to expand...
Click to collapse
Then it's trying to refresh the weather app/location.
I have a number of apps that I give access to Notifications. (Settings > Security > Notification Access). Apps like Google Wear are pretty useless without Notification Access.
For some odd reason all of these apps will lose their check mark and no longer have access to notifications. Makes my Moto 360 a dead weight on my arm. It's not hard to turn notification back on, I just have to go into settings and check mark it. It's that I have no idea that it's turned off until I start missing important notifications on my watch. It's a real pain.
There seems to be no reason for them to become unchecked, they just do. A reboot doesn't cause this. Seems to happen about once a day.
How can I make sure that all of these apps (7 of them) keep their access to notifications?
Nobody else have this issue?
TabGuy said:
Nobody else have this issue?
Click to expand...
Click to collapse
Same issue here on Note 3 (Lollipop). Drives me crazy
Turist said:
Same issue here on Note 3 (Lollipop). Drives me crazy
Click to expand...
Click to collapse
I did a factory reset and the problem went away.
TabGuy said:
I did a factory reset and the problem went away.
Click to expand...
Click to collapse
Thanks for feedback. I thought about it but hoped to find some other solution.
Am also facing the same issue Note 3 (Sm-N900) running Lollipop 5.0. Every after a while, all check marks are removed and only left on GlanceviewMk, i disabled it but it hasn't fixed the problem. Help Please.
masaichris said:
Am also facing the same issue Note 3 (Sm-N900) running Lollipop 5.0. Every after a while, all check marks are removed and only left on GlanceviewMk, i disabled it but it hasn't fixed the problem. Help Please.
Click to expand...
Click to collapse
Me too...
Samsung S4 (i9505) with Albe95 LolliROM v1.0.
After a reboot only GlanceviewMk i selected. I also have Apex Notifier, ExDialer & Light Flow on but these three are disable at every reboot... On 4.4.2 no problem..
Thanks,
Marco
Lyan said:
Me too...
Samsung S4 (i9505) with Albe95 LolliROM v1.0.
After a reboot only GlanceviewMk i selected. I also have Apex Notifier, ExDialer & Light Flow on but these three are disable at every reboot... On 4.4.2 no problem..
Thanks,
Marco
Click to expand...
Click to collapse
masaichris said:
Am also facing the same issue Note 3 (Sm-N900) running Lollipop 5.0. Every after a while, all check marks are removed and only left on GlanceviewMk, i disabled it but it hasn't fixed the problem. Help Please.
Click to expand...
Click to collapse
Turist said:
Thanks for feedback. I thought about it but hoped to find some other solution.
Click to expand...
Click to collapse
Turist said:
Same issue here on Note 3 (Lollipop). Drives me crazy
Click to expand...
Click to collapse
TabGuy said:
Nobody else have this issue?
Click to expand...
Click to collapse
TabGuy said:
I have a number of apps that I give access to Notifications. (Settings > Security > Notification Access). Apps like Google Wear are pretty useless without Notification Access.
For some odd reason all of these apps will lose their check mark and no longer have access to notifications. Makes my Moto 360 a dead weight on my arm. It's not hard to turn notification back on, I just have to go into settings and check mark it. It's that I have no idea that it's turned off until I start missing important notifications on my watch. It's a real pain.
There seems to be no reason for them to become unchecked, they just do. A reboot doesn't cause this. Seems to happen about once a day.
How can I make sure that all of these apps (7 of them) keep their access to notifications?
Click to expand...
Click to collapse
I had this too, and it seems to be fixed now.
Just disable (freeze) glance view mk with titanium backup or any other app. And please let me know if it works for you too
Yes it works!
But I don't exactly know what I've disabled...
What it was for?
Lyan said:
Yes it works!
But I don't exactly know what I've disabled...
What it was for?
Click to expand...
Click to collapse
I thought that it's something related to Ambient display, but it seems that it's working fine, and Quick Glance is not working. Now i'm pretty sure it's Quick Glance
---------- Post added at 10:30 PM ---------- Previous post was at 10:28 PM ----------
Deleted
Lyan said:
Yes it works!
But I don't exactly know what I've disabled...
What it was for?
Click to expand...
Click to collapse
I thought that it's something related to Ambient display, but it seems that it's working fine, and Quick Glance is not working. Now i'm pretty sure it's Quick Glance
Same problem here
Hello, I have the same problem here with Galaxy Note 3 in Lollipop. Everything keeps getting unchecked in Notification Access. I have an Android Wear watch so it's even more annoying, since I stop receiving notifications on my watch.
Any solution to this that does not involve rooting? I did a hard reset (2, actually) but the problem persists. I have a long trip soon and would like my phone to be as stable as possible since I will be depending on it for guides, GPS, etc.
Thanks!
Hello everyone!
I tried searching for this issue with no luck finding a similar thread.
Before the Nougat update, I ran two applications simultaneously one above each other with no issues...but with the Nougat update, its only ONE APP RUNNING AT A TIME?
Whats the use of breaking such a wonderful feature? (unless Im missing something, of course).
Can anyone confirm facing the same issue?
ahmedmohsin said:
Hello everyone!
I tried searching for this issue with no luck finding a similar thread.
Before the Nougat update, I ran two applications simultaneously one above each other with no issues...but with the Nougat update, its only ONE APP RUNNING AT A TIME?
Whats the use of breaking such a wonderful feature? (unless Im missing something, of course).
Can anyone confirm facing the same issue?
Click to expand...
Click to collapse
No
can you please elaborate further?
In my case, I try for example using "whatsapp" while checking something on "maps", for example, and when I switch to maps, whatsapp "pauses"...then when i click on whatsapp, all messages gets received?
aditia581999 said:
No
Click to expand...
Click to collapse
can you please elaborate further?
In my case, I try for example using "whatsapp" while checking something on "maps", for example, and when I switch to maps, whatsapp "pauses"...then when i click on whatsapp, all messages gets received?
ahmedmohsin said:
can you please elaborate further?
In my case, I try for example using "whatsapp" while checking something on "maps", for example, and when I switch to maps, whatsapp "pauses"...then when i click on whatsapp, all messages gets received?
Click to expand...
Click to collapse
Oh so u mean when u switch between 2 apps, the other app froze ? I thought u were sayin that multiwindow doesnt work
Btw, i use multiwindows usually for 9gag/youtube when i enter multiwindow then to my messenger, the other app is still running ex: gif, vid, etc
aditia581999 said:
No
Click to expand...
Click to collapse
aditia581999 said:
Oh so u mean when u switch between 2 apps, the other app froze ? I thought u were sayin that multiwindow doesnt work
Btw, i use multiwindows usually for 9gag/youtube when i enter multiwindow then to my messenger, the other app is still running ex: gif, vid, etc
Click to expand...
Click to collapse
yes exactly.
In the Marshmallow firmware, both apps used to work simultaneously...meaning I can, for example, watch a video and still receive whatsapp in "real time"
now, the case seems to be that when you work on one app, the other pauses (as evidenced that I receive normal push notifications for new messages, and I cannot see my new messages unless I tap on the whatsapp window).
Again, unless I'm missing something...
ahmedmohsin said:
yes exactly.
In the Marshmallow firmware, both apps used to work simultaneously...meaning I can, for example, watch a video and still receive whatsapp in "real time"
now, the case seems to be that when you work on one app, the other pauses (as evidenced that I receive normal push notifications for new messages, and I cannot see my new messages unless I tap on the whatsapp window).
Again, unless I'm missing something...
Click to expand...
Click to collapse
In ur case the video freeze? Okay, mines not, im on DQC4
aditia581999 said:
In ur case the video freeze? Okay, mines not, im on DQC4
Click to expand...
Click to collapse
Not really, video works fine, but whatsapp freezes!