Database Users

Whatsapp notification woes driving me crazy!

So after being a long time apple user and long time iTunes hater ... I managed to sell my iphone 4 and bought a samsung galaxy S4, did the same for my other half...
Keep in mind, this is a brand new, no-root, default phone.
The issue basically is notifications, for whatsapp ( at the moment since I haven't set up anything else that requires push, besides gmail). The issue is once I turned the screen off, either manually or by itself. whatsapp notifications randomly stop arriving until I turned on the screen, completely close the app and open it again, the same goes for 2 other devices ( 3 in total), this happens with wifi or mobile data
Device #1. new s4,
Device #2 new s4
Device #3 Samsung galaxy young running 4.1.2 JB.
Now, device #3 belongs to a friend of mine who told of these issues a couple of months ago, however I did pay attention as I just figured it was network connection or wifi or whatever be it.
I've googled the hell out of this and it is apparently an android issue:
it's not telco related in my case, because i had NO ISSUES on my iphone 4 nor my best half's 4s.
Anyway, hopefully someone here has been through something similar and been able to fix it? I've searched the forums and there's apparently a widespread issue, but not fix as of 4.2.2?
New to the forum, I originally posted this here
neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/[/url]

emailed whatsapp support
I emailed whatsapp support, got and automated response, i'll post if I get any updates
Jul 08 13:28 (PDT)
Hi,
I just recently switched to a samsung galaxy s4 ( two actually, one for me,
one for GF), before that we used iphone 4 and 4s, never had an issue with
whatsapp notifications until I switched this passed friday. The issue is
once the phone goes into sleep mode, be it mobile data or wifi, I have to
force close the app and open again to receive notifications that I got
hours ago if I don't continously check.
I've googled the hell out of it and found your FAQ, as well as plenty other
sites with the same issue except no solution.
From your FAQ:
1. tried re-installing directly from direct download link (
http://www.whatsapp.com/android/current/WhatsApp.apk) and not from play
store
2. tried rebooting.
3. notifications are set properly
4. google+ is disabled ( hangouts) ( tried enabling it, same result)
5. Wifi is set to always on.
Note this is on stock, brand new phones and apparently it's a wide spread
issue:
http://forum.xda-developers.com/showthread.php?t=2356052
http://forum.xda-developers.com/showthread.php?t=2351753
http://www.neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/
Anyway, emailing you guys, because I've basically given up google searching
and asking in forums.
Click to expand...
Click to collapse
Their automated response was:
Hi,
Thanks for contacting WhatsApp. We are working on answering everyone's question as soon as possible. In the meantime, please look at our FAQ to see if your question is answered there.
FAQ page: http://www.whatsapp.com/faq/
Below are the answers to some commonly asked questions:
1. What are WhatsApp's subscription fees?
http://www.whatsapp.com/faq/en/general/23014681
2. Why can't I connect to WhatsApp?
http://www.whatsapp.com/faq/en/general/21092998
3. Can I recover deleted messages?
http://www.whatsapp.com/faq/en/general/21197296
If you submitted a suggestion, thank you very much for sharing your feedback. Please note that we cannot comment specifically about plans and developments, but we value your feedback and have taken note of your suggestion.
To add any updates to your request, please respond to this email. We are here to help!
Thanks!
WhatsApp Support Team
Interested in translating for us? Please visit http://translate.whatsapp.com
Take a look at our FAQ: http://www.whatsapp.com/faq/
Click to expand...
Click to collapse

Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta

AMoosa said:
Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Sadly, both

Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.

ilabs said:
Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.
Click to expand...
Click to collapse
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?

Draconian Guppy said:
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?
Click to expand...
Click to collapse
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.

ilabs said:
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.
Click to expand...
Click to collapse
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,

Draconian Guppy said:
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,
Click to expand...
Click to collapse
Which means whatsapp is usually open when you lock the screen, am I correct?

ilabs said:
Which means whatsapp is usually open when you lock the screen, am I correct?
Click to expand...
Click to collapse
Yup

Draconian Guppy said:
Yup
Click to expand...
Click to collapse
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.

ilabs said:
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.
Click to expand...
Click to collapse
I have tried that as well :/
Currently trying to installing .763, updated from .762, but whatsapp servers are probably getting busted as can't even verify my number.

Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app

babylordx said:
Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app
Click to expand...
Click to collapse
Hey mate,
I've probably tried all apps or methods by insanity to try getting this problem fixed. Unfortunately, nothing positive turned out.
Now I'm trying to off my screen when whatsapp is open, however, I still think it's unbelievably stupid to do so even if it works to get push notification. How can I go back to whatsapp whenever i wanna put the phone back in my jeans pocket? It then seems whatsapp would become the new homescreen?!?!?
Anyone got a real solution to this???

Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.

frrlod said:
Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.
Click to expand...
Click to collapse
I do disable some system app like weather, finance and stuff like those. To me, what I can confirm is the independence of problem from the signal strength since I've been using the same service provider before upgrading to Jelly Bean and there used to be problem free with the push notification.
This is the result I got last night:
- open whatsapp -> close whatsapp -> homescreen -> screen off = no push
- open whatsapp -> close whatsapp -> free ram -> screen off = no push
- open whatsapp -> screen off = push
Conclusion:
- it is not related to free ram
- it is the problem that the andriod system turn off the app upon screen off (or sleep)
Plus.
I tried installing Push Notification Fixer to introduce "heartbeat" to maintain the connectivity, unfortunately, it DOES NOT work in my case.
Let's keep in view the development. At least we are not alone and hope either Whatsapp or Google can fix this.

Check out this thread:
http://forum.xda-developers.com/showthread.php?t=2357417
It's a thread which guides you how to disable some allegedly useless google services in order to save battery life when idle. It works, but I think it might have been what's caused my whatsapp to go crazy. I even asked in the thread and some others have the same problem.
But if most other people in this thread haven't disabled said google services, that doesn't make any sense.

Mate. Trust me i know this issue exist on all andriod. i googled the hell out of it because i quarrelled with my partner a few times due to delay in replies. its just the way the kernel is written for stock andriod. you can try everything but it wont work. your only solution is to root and install push notification fixer from play store.
Sent from my C6503 using XDA Premium HD app

This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.

mox123 said:
This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.
Click to expand...
Click to collapse
That's wrong... It was perfectly fine, instantly receiving whatsapp messages in my phone no matter what. Something I've changed caused it to stop working.
My problem isn't only the notifications, it's the actual whatsapp messages aswell. Something killed the Whatsapp wakelocks, now my whatsapp isn't causing any wakelocks and when the phone is idle it does not check for messages.

One-handed operation (Use for all screens) not working

Hi,
My Use for all screens stopped working. Anyone experience this or know how to fix it? It's checked in the One-handed operation option.
Thanks.

aarick said:
Hi,
My Use for all screens stopped working. Anyone experience this or know how to fix it? It's checked in the One-handed operation option.
Thanks.
Click to expand...
Click to collapse
I haven't been able to get mine to work period. I have disabled and enabled the feature multiple time and I just can't get it to work.....

Use it all the time. Might be an issue with a specific version of the phone or if you have modified it somehow.

krelvinaz said:
Use it all the time. Might be an issue with a specific version of the phone or if you have modified it somehow.
Click to expand...
Click to collapse
I tried when my phone was completely stock. Prior to even changing out the launcher. Humph.... I may have to go talk to verizon.

nateilus said:
I tried when my phone was completely stock. Prior to even changing out the launcher. Humph.... I may have to go talk to verizon.
Click to expand...
Click to collapse
I have the T-Mobile version and it worked in the beginning, but now I can't get it to work
A shame since I was just getting used to it and how to gesture it on and off.
This seems to be a Samsung issue rather than a carrier fault.
(mine is unlocked and in use on AT&T)
Would it be advisable to contact Samsung directly?

Go to Settings>Device>Accessibility, and check under "Services". Having apps turned on there can break the one-handed function.
I have NiLS for lockscreen notifications, but it seems to run fine even when the service permission is turned off.

;47334317 said:
Go to Settings>Device>Accessibility, and check under "Services". Having apps turned on there can break the one-handed function.
I have NiLS for lockscreen notifications, but it seems to run fine even when the service permission is turned off.
Click to expand...
Click to collapse
Bingo! Thank You barnabydog!
The good news: It worked! I turned off the offending app and I'm back in business!
The bad news: The offending app was Pebble (smartwatch)
A feature that is more useful to me than the one handed mode . . .
So then is this the sad state of affairs? I have to choose between my Mini-screen mode and my smart watch?
How did you know about this barnabydog?
is there another thread that discusses this issue?

Yes, but I was too lazy to search for it.

barnabydog said:
Go to Settings>Device>Accessibility, and check under "Services". Having apps turned on there can break the one-handed function.
I have NiLS for lockscreen notifications, but it seems to run fine even when the service permission is turned off.
Click to expand...
Click to collapse
Thx I've been struggling trying to figure out why it wasn't working..
Sent from my SM-N900W8 using Tapatalk

How Can I Get Notification's On Lock Screen

Hi,Guys how can i get notification on my lock-screen i have them enabled etc but they do not show on the lock-screen any ideas will be really appreciated

Notifications only work with magazine block screen
Sent from my ALE-L21 using XDA-Developers mobile app

Fedroid said:
Notifications only work with magazine block screen
Sent from my ALE-L21 using XDA-Developers mobile app
Click to expand...
Click to collapse
is it a theme?how do i enable it ?

You can give this a try - http://forum.xda-developers.com/showthread.php?t=2641557
The app hasn't been updated by the dev in ages but it still works, even with marshmallow.

bumjrah said:
You can give this a try - http://forum.xda-developers.com/showthread.php?t=2641557
The app hasn't been updated by the dev in ages but it still works, even with marshmallow.
Click to expand...
Click to collapse
Did you get the marshmallow on the p8 lite ?I will try the app really sorry for the trouble caused

Bilal_Habib said:
is it a theme?how do i enable it ?
Click to expand...
Click to collapse
Execute themes app and choose default theme.
That is all.

Fedroid said:
Execute themes app and choose default theme.
That is all.
Click to expand...
Click to collapse
I use default theme and nothing Changers on lock screen plus I have. No theme by the name or even saying magazine and other help will be appreciated

I don't know if you are on MM yet but I noticed that there is a thing under App's (on MM) in settings where you can set what apps draw over e.g.. facebook chat bubbles. I think if you enable your apps that you want notifying you on lock-screen to draw over mode then it may show on lock-screen. Its working so far for my weather updates from google app... I could be entirely wrong and I am using a fairly wonky build of MM but I just thought I would offer my insight Best of luck bud.

Horacio55555 said:
I don't know if you are on MM yet but I noticed that there is a thing under App's (on MM) in settings where you can set what apps draw over e.g.. facebook chat bubbles. I think if you enable your apps that you want notifying you on lock-screen to draw over mode then it may show on lock-screen. Its working so far for my weather updates from google app... I could be entirely wrong and I am using a fairly wonky build of MM but I just thought I would offer my insight Best of luck bud.
Click to expand...
Click to collapse
I am not on marshmallow as yet waiting for the Ota

I'm sure MM will fix that for you bud!
I do know the struggle, waiting on OTA's for us in New Zealand is painful. On top of the fact that before I went MM I wasn't getting notifications at all, calls missed cause it wasn't bringing the call screen up...all sorts of havoc.
Worst comes to worst you could try factory restore, then do the theme thing that other guy mentioned. You should technically have a default, it's weird you are missing it.

Horacio55555 said:
I'm sure MM will fix that for you bud!
I do know the struggle, waiting on OTA's for us in New Zealand is painful. On top of the fact that before I went MM I wasn't getting notifications at all, calls missed cause it wasn't bringing the call screen up...all sorts of havoc.
Worst comes to worst you could try factory restore, then do the theme thing that other guy mentioned. You should technically have a default, it's weird you are missing it.
Click to expand...
Click to collapse
Let's hope I tried all that never work the phone is basically brand-new confused why!I managed to find under themes to download but when I download .Same thing lol

Try Next Lock screen from microsoft:
https://play.google.com/store/apps/details?id=com.microsoft.next

Note 4 Screen Overlay Detected

Dear all
(Note 4 unrooted, DBT, Stock 6.0.1)
I keep getting a Screen Overlay Detected message when trying to set permissions. I understand it is a common bug. But i cannot fix it despite trying the various methods described in YouTube, forums, etc. I have tried turning off all the apps that appear on top but that doesn't work.
Are there any step by step methods to fix this please?
Thanks in Advance
Geoff

grwalker said:
Dear all
(Note 4 unrooted, DBT, Stock 6.0.1)
I keep getting a Screen Overlay Detected message when trying to set permissions. I understand it is a common bug. But i cannot fix it despite trying the various methods described in YouTube, forums, etc. I have tried turning off all the apps that appear on top but that doesn't work.
Are there any step by step methods to fix this please?
Thanks in Advance
Geoff
Click to expand...
Click to collapse
I'm experiencing this too, tried booting into safe mode and changing permission but the screen overlay detected message still appears. This is weird

jfireman said:
I'm experiencing this too, tried booting into safe mode and changing permission but the screen overlay detected message still appears. This is weird
Click to expand...
Click to collapse
Solved:
In my case i had the Side Panel switched on. I switched it off and the problem went away
Settings>Display and Wallpaper>One-handed operation. Uncheck Side key operation

grwalker said:
Solved:
In my case i had the Side Panel switched on. I switched it off and the problem went away
Settings>Display and Wallpaper>One-handed operation. Uncheck Side key operation
Click to expand...
Click to collapse
Ah yes it works, thanks a lot. I think this is caused by recent update as I've been using side panel since a long time ago

I think you're right. I got an OTA update just a few days ago and the problem started then

Also if you have twighlight or similar app just pause it and all fine
Sent from my SM-N910C using XDA-Developers mobile app

Thank you very much ! You are my hero, that's solve my problem.

thanks a lot, it is solve my problem.

SOLVED
grwalker said:
Solved:
In my case i had the Side Panel switched on. I switched it off and the problem went away
Settings>Display and Wallpaper>One-handed operation. Uncheck Side key operation
Click to expand...
Click to collapse
Thank you so much this worked for me too.

it's not working for me
I tried doing that but it isn't helping me. i am unable to use the smart select feature of the S Pen because of the same! Please help!

turn off your side key panel

Hi,
I still got screen overlay detected on my screen when I tried to grant permissions to Blackberry Hub app. I had turned side key panel off but no luck. Any other alternative to solve this problem. Thanks guys.

Today I got this issue
But it's not fix yet although I did all the solutions and suggestions.
1. turned all apps that can appear on top off
2. went to safe mode and still shows this error.
3. and some stuff more. but no luck
Experts, please find a fix ?

Thanks so so much it worked......that side key is the devil!!!!!!!

Already had side panel and one-handed turned off. Uninstalled CleanMaster and Sam's Club Scan & Go. Was then able to add various permissions to Gallery, and it started working again.

There are hundreds of apps you will encounter which draws over screen.
How many apps you wont use or turn off drawing?
Well here is a fix
https://mega.nz/#!gkRlGaxb!9tngXYg_Af5bUErlMnOL5U3hGBI9LZH7_sAzVLb-RSQ
Install this as a normal app.

Romali said:
I tried doing that but it isn't helping me. i am unable to use the smart select feature of the S Pen because of the same! Please help!
Click to expand...
Click to collapse
Yep, I tried that, too. Not working for me either. Also uninstalled blue light filter. No joy.
---------- Post added at 12:23 PM ---------- Previous post was at 12:20 PM ----------
ankurR said:
There are hundreds of apps you will encounter which draws over screen.
How many apps you wont use or turn off drawing?
Well here is a fix
https://mega.nz/#!gkRlGaxb!9tngXYg_Af5bUErlMnOL5U3hGBI9LZH7_sAzVLb-RSQ
Install this as a normal app.
Click to expand...
Click to collapse
Seems this link is no longer an option.

I've tried all tht and still getting it my side panEl ain't even on its piss in me right off

ankurR said:
There are hundreds of apps you will encounter which draws over screen.
How many apps you wont use or turn off drawing?
Well here is a fix
https://mega.nz/#!gkRlGaxb!9tngXYg_Af5bUErlMnOL5U3hGBI9LZH7_sAzVLb-RSQ
Install this as a normal app.
Click to expand...
Click to collapse
@ AnkurR: What is the origin of this fix and what does it exactly do?
Not deemed safe to just install a 'fix' without any information...

I tried that but the issue still not goes away...!!! I can't open my music app and not even access my gallery

Notification when I press Power Button

Hello ...
I have the Samsung Galaxy J5 (2016) with Android 6.0.1 from Saturday (NOT rooted ... yet). After a lot of hours searching and setup I have this "problem":
When I press the PowerButton for 2-3 seconds to show the options: Reboot/ShutDown/SafeMode it sounds the Messages notification !! How can I disable this?
Thanks in advance.

I still cannot disable it (without reset the phone)
I wonder if this notification is by default ....???
Thanks

zavag said:
I still cannot disable it (without reset the phone)
I wonder if this notification is by default ....???
Thanks
Click to expand...
Click to collapse
Dunno if you can remove it without root, but you can do it with root. You find system sounds at /system/media/audio/ui. There you should find the sound file regarding power menu, then delete it and reboot and that's it.

@zavag
I try to turn it on to reproduce your problem but In my case, I can not even find out how I can turn it on.
Can you tell me...
How you activated it?
On which build are you?
@Henkate
I think it would be rather embarrassing for Samsung if you can not even personalize a notification tone without major changes to the system.
By the way, even if I do not actually think of TouchWiz. For me it's just ugly and overbloat!

I really don't know how it activated. The phone is new and ... you know ... I was searching a lot of settings in order to setup as I like. I googled it ... I found some infos but it didn't work.
On the other hand I don't want to reset (and most I don't want to root it from now) because I spent a lot of hours to set it up.
bronko3010 said:
@zavag
I try to turn it on to reproduce your problem but In my case, I can not even find out how I can turn it on.
Can you tell me...
How you activated it?
On which build are you?
@Henkate
I think it would be rather embarrassing for Samsung if you can not even personalize a notification tone without major changes to the system.
By the way, even if I do not actually think of TouchWiz. For me it's just ugly and overbloat!
Click to expand...
Click to collapse

Know what you mean! I think if there is really no other way you are at minimum able to backup your settings in almost any app.
Maybe you like to inform about adb based backup solutions like declared here:
https://www.droidwiki.de/wiki/Backup/Ohne_Root
I also found a tool called Ultimate Backup on XDA:
http://forum.xda-developers.com/showthread.php?t=1844032
If you don't have access to a Linux or at least Windoof computer you can maybe search for how to use adb through androids buit in Linux command shell. Don't know if there is a workaround.
But in my opinion it is already poor from Samsung if one must operate such an effort in order to turn off a notification!
zavag said:
I really don't know how it activated. The phone is new and ... you know ... I was searching a lot of settings in order to setup as I like. I googled it ... I found some infos but it didn't work.
On the other hand I don't want to reset (and most I don't want to root it from now) because I spnt a lot of hours to set it up.
Click to expand...
Click to collapse

zavag said:
Hello ...
I have the Samsung Galaxy J5 (2016) with Android 6.0.1 from Saturday (NOT rooted ... yet). After a lot of hours searching and setup I have this "problem":
When I press the PowerButton for 2-3 seconds to show the options: Reboot/ShutDown/SafeMode it sounds the Messages notification !! How can I disable this?
Thanks in advance.
Click to expand...
Click to collapse
It's related to some accesibility services. Try to disable them in settings!

MaDaLiNoSt said:
It's related to some accesibility services. Try to disable them in settings!
Click to expand...
Click to collapse
I found this while searching internet for other phones. But ... I think that is general infos and no specific....I couldn't disable it.

MaDaLiNoSt said:
It's related to some accesibility services. Try to disable them in settings!
Click to expand...
Click to collapse
You are right!
Settings => Accessibility => Vision => Accessibility Shortcut
Was On and I changed it to OFF
Sent from my GT-N5120 using XDA Free mobile app

zavag said:
You are right!
Settings => Accessibility => Vision => Accessibility Shortcut
Was On and I changed it to OFF
Sent from my GT-N5120 using XDA Free mobile app
Click to expand...
Click to collapse
I am happy that I helped you.