[Q] Why can't I seem to take Sprint OTA? - G2 Q&A, Help & Troubleshooting

I've tried to take the sprint OTA several times now. I'm normally rooted and de-bloated. But I've tried unrooting and un-de-bloating my phone, but the update always seems to fail. It seems to start flashing then suddenly reboots and I'm back to normal, but no update. At this point am I going to have to manually flash my updates?

Related

OTA 2.2 update, problems.

I got my OTA update today, unfortunately something went wrong. I told it to install now, and the screen with the android and caution symbol showed up. After 10-15 minutes I hit the power button. I wasn't sure if I was supposed to wait for that screen to clear or if that screen wasn't a good sign. Well hitting power took me to recovery and said that there was an error with the install.
What did I do wrong. Was I just supposed to wait longer? I had previously rooted my phone with unrevoked, but was running the stock ROM, should I have unrooted it? Was it some other error?
Any insight into what happened so when the update comes back around I can do it right. Also is there anyway to get the OTA update back, or do I just have to wait patiently again.
jaredkent said:
I got my OTA update today, unfortunately something went wrong. I told it to install now, and the screen with the android and caution symbol showed up. After 10-15 minutes I hit the power button. I wasn't sure if I was supposed to wait for that screen to clear or if that screen wasn't a good sign. Well hitting power took me to recovery and said that there was an error with the install.
What did I do wrong. Was I just supposed to wait longer? I had previously rooted my phone with unrevoked, but was running the stock ROM, should I have unrooted it? Was it some other error?
Any insight into what happened so when the update comes back around I can do it right. Also is there anyway to get the OTA update back, or do I just have to wait patiently again.
Click to expand...
Click to collapse
You can not update a rooted phone. Go to my post on updating 2.2 made easy and you canupdate to 2.2 and reroot the phone. This is the OTA update.
I'm sort of in the same boat. I had rooted with unrevoked and was running cyanogenmod. I reverted back to stock (retaining root). I received the OTA notification, it downloaded and started installing, but showed the <!> with the android.
I thought...ok...I'll return back completely to stock (no root) and now I'm sitting waiting for another OTA notification.
It's been three days now, and still no notification. I've tried checking for updates so many times that I've lost count.
Does anyone know whether or not a failed update gets another OTA notification? -or- why the software shows up-to-date when it's still at 2.1u1?
Thanks
Either take it to Verizon for them to push it onto the phone or use one of the methods here.
fygar66 said:
I'm sort of in the same boat. I had rooted with unrevoked and was running cyanogenmod. I reverted back to stock (retaining root). I received the OTA notification, it downloaded and started installing, but showed the <!> with the android.
I thought...ok...I'll return back completely to stock (no root) and now I'm sitting waiting for another OTA notification.
It's been three days now, and still no notification. I've tried checking for updates so many times that I've lost count.
Does anyone know whether or not a failed update gets another OTA notification? -or- why the software shows up-to-date when it's still at 2.1u1?
Thanks
Click to expand...
Click to collapse
Go to this thread: http://forum.xda-developers.com/showthread.php?t=771178

[Q] {FIXED}Problem with new OTA update..??....software"failed to update" message....

[Q] {FIXED}Problem with new OTA update..??....software"failed to update" message....
I have downloaded the update and clicked update now three times, and keep getting a failed to update message??.....any ideas..??.....I am rooted, but have used Voodoo to unroot......edit (now have tried 7 times......gets to the little android, and about one third of the way through installing, I get the triangle of death)
EDIT: See response below.......
Same thing is happening to me, except the phone is useless, because if I pull the battery and let it start up normally, the auto-update shutdown happens, and the cycle starts all over again.
If it matters, I'm on a stock AT&T rom with an unlocked bootloader.
FINALLY!!!
Finally got it......went to Moto.....tried through manual update with sd card......didn't work.......tried Autoupdater......didn't work the first time......ran Autoupdater a second time and IT WORKED........try that......
Still not working for me, what do you mean by Autoupdater? I've tried the SD card method and the downloaded method.
I'm having the same problem. Stock rom, rooted. the only modding i've done is the webtop over hdmi hack. tried both the manual and auto update.
There are two options on Moto......one is sd card.....the other is Auto......
http://www.motorola.com/Support/US-EN/Android_Products/ATRIX-4G_Software_Update_Page
But Voodoo did not save root......gotta find another way to root......not unlocking bootloader......maybe Pete's OneClick will update to 2.3.6 soon......
i factory reset to see if it would fix the update. ew ew ew ew motoblur ew ew ew ew ew. kill it with fire. oh the things i do for updates....
iM having problems with ota updates... phone is on 2.3.4 unlocked bootloader, i do the ota update... ended up failed to boot 4starting rsd.. flashing the 2.3.4 unlocked sbf brings phone back to life... i USED THE MOTOROLA SOFTWARE UPDATERand phone is on offical 2.3.6 software and firmware. with locked bootloader.
I keep trying the auto updater but How do I make my phone stop the auto shutdown. I cant make it stay on for more than 30 seconds I do a battery pull reboot the phone boots up fine works then 30 seconds later shuts-down and tries to install the update again and it gives me the exclamation with the android. Never mind I did a factory reset via recovery phone works fine.
acondie13 said:
I'm having the same problem. Stock rom, rooted. the only modding i've done is the webtop over hdmi hack. tried both the manual and auto update.
Click to expand...
Click to collapse
THAT.
this is the same problem that's happened literally every time there has been a carrier update. search on how to restore webtop hack to stock and you'll be able to update after that.
rooted, locked bootloader, some hacks like HDMI webtop got fail to update massage
Those who don't know how to restore some hacks to stock, just go to http://www.motorola.com/Support/US-EN/Android_Products/ATRIX-4G_Software_Update_Page
choose Automated upgrade, download Motorola_Software_Update.exe, follow the steps to update.
Good luck!

After 4.3 update, phone reboots whenever i log in

The phone received the OTA update this afternoon. After it was updated, every time I try to swipe in at the lock screen, the phone reboots. Based on the lock screen, I can see the phone works just fine. There's notifications, I can scroll to the lock screen widgets and I can even answer phone calls.
The phone was stock/rooted prior to the update. What to do?
Same. Update seems to have finished, bootloops after inputting user password to unlock screen. It's a short boot right back to the password screen again.
Was stock, rooted, unlocked, 4.3 was OTA update
sucinimad said:
The phone received the OTA update this afternoon. After it was updated, every time I try to swipe in at the lock screen, the phone reboots. Based on the lock screen, I can see the phone works just fine. There's notifications, I can scroll to the lock screen widgets and I can even answer phone calls.
The phone was stock/rooted prior to the update. What to do?
Click to expand...
Click to collapse
I was having miscellaneous issues after the 4.3 update as well. I'm starting to think that some of these people who insist on un-rooting your phone prior to system updates might have made a good point. I don't use a lock screen, but I couldn't uninstall any applications or the phone would reboot. Even trying to modify some of the settings would force reboot as well.
I ended up giving up on it and wiping it / flashing 4.3 stock. If anyone is reading this and hasn't updated to 4.3 yet, I would suggest unrooting your phone, but keeping an unlocked bootloader before updating (the update will break root anyway... and OTA Rootkeeper doesn't work). To get root back use TWRP to load SuperSU and you should be back in business.
deusfaux said:
Same. Update seems to have finished, bootloops after inputting user password to unlock screen. It's a short boot right back to the password screen again.
Was stock, rooted, unlocked, 4.3 was OTA update
Click to expand...
Click to collapse
I got really lucky somehow, in getting the phone to work and managing to keep my data.
I don't remember every step in order, as I'm sure lots of them didn't do anything, but eventually I just reflashed every part of the factory images EXCEPT userdata.img as I (correctly?) figured that would erase my ****.
Wiped cache a few times from recovery as well.
Had a couple scares - at one point the LED turned RED during a couple bootup attempts.
First time after the 3rd round of flashing (including system.img) it would not boost past the X. Had to wipe cache in recovery again.
deusfaux said:
I got really lucky somehow, in getting the phone to work and managing to keep my data.
I don't remember every step in order, as I'm sure lots of them didn't do anything, but eventually I just reflashed every part of the factory images EXCEPT userdata.img as I (correctly?) figured that would erase my ****.
Wiped cache a few times from recovery as well.
Had a couple scares - at one point the LED turned RED during a couple bootup attempts.
First time after the 3rd round of flashing (including system.img) it would not boost past the X. Had to wipe cache in recovery again.
Click to expand...
Click to collapse
In the end, I went through almost the exact experience (including red LED). Running on stock 4.3 image now. Thanks.
my phone is reboot today.
there might be problem with rooted stock kernel?
there are someone has same problem?
Acuity said:
I was having miscellaneous issues after the 4.3 update as well. I'm starting to think that some of these people who insist on un-rooting your phone prior to system updates might have made a good point. I don't use a lock screen, but I couldn't uninstall any applications or the phone would reboot. Even trying to modify some of the settings would force reboot as well.
I ended up giving up on it and wiping it / flashing 4.3 stock. If anyone is reading this and hasn't updated to 4.3 yet, I would suggest unrooting your phone, but keeping an unlocked bootloader before updating (the update will break root anyway... and OTA Rootkeeper doesn't work). To get root back use TWRP to load SuperSU and you should be back in business.
Click to expand...
Click to collapse
i got the same issue, look here: http://forum.xda-developers.com/showthread.php?t=2380546

[Q] Reboots after Lollipop

Verizon Note 3 here, I received the Lollipop ota today and thought no harm in taking it as I was already stuck without root on 4.4.4.
It worked ok for the first couple minutes, then a reboot, then same thing, about 5 minutes and a reboot. Sometimes ~2 minutes, seems using it in any situation made the reboots happen. I did a factory reset thinking that would clear things up. Unfortunately now it is even worse, as it's rebooting anywhere from the first touch to the screen, to about 15 seconds of activity, literally dozens of reboots.
I downloaded the update on my pc and installed via Odin hoping that the ota was just corrupted or some bad luck like that. Nothing changed at all.
It will idle after booting just fine, I just can't do much of anything, every touch of the screen feels like a roll of the dice. Every few reboots or so I can make it to settings maybe but haven't been able to actually change much of anything, not that it would seem to matter here.
I've flashed via Odin twice, cleared the cashe many times, factory reset 3 or 4 times. Am I screwed here? What else to try?
*UPDATE* I flashed back to 4.4.4 with Odin and no more issues. It appears that my device alone is completely incompatible with the new firmware.
I should also note that I tried airplane mode, safe mode, and removing the sd card with no improvements.
After hours of messing with this thing and nearly giving up, not half an hour after I post here for help, I seem to have found a solution, although hopefully not a permanent one. The problem was happening when I would touch the screen, not scrolling ever, but making selections. On a whim I turned off sound and bam, no crashes.
I would still love it if someone had some insight about this problem, or better yet a solution.
I'm not sure yet if it is just the keypress sound that is killing it, or all sounds. I never did have any issues with the stock keyboard clicks now that I think of it, only the menu press sound. In any case it's not every time it made the sound, just half the time or so. Anything anybody could add to this would be appreciated.
*Edit* Not a solution, but it did help.
Well it's not as stable as I'd hoped. More like before the first factory reset now, but still not good at all. The various sounds definitely trigger crashes quickly(menu options, volume pings, mp3 songs from sd card), but regular silenced menu presses do sometimes as well still. Phone also bootloops several times often before it can get booted stable and 100% always crashes immediately if I try to unlock the screen in the first 5-10 seconds after booting up. Not sure if I'll be able to call or text as it's too late to test that atm. I'll update tomorrow, any insight appreciated.
I would say a bad download but I don't remember if ODIN checks MD5 sums (pretty sure it does). I would do a full wipe and reflash the stock image with odin
I am 100% stock not rooted never been rooted 5.0 vzw and I have had a couple of reboots. Never ever had one on this phone before. My old note 3 was rooted but I got this replacement after the root exploits had all been closed.
ehh not all have been closed
What is the root exploit for Verizon Note 3 with 5.0?
recDNA said:
What is the root exploit for Verizon Note 3 with 5.0?
Click to expand...
Click to collapse
None at the current time but CVE-2014-8609 seems like it could be some use
I spoke too soon when I said the phone was usable now. At best 5 minutes of light use as anything seems to crash it now. I did get a fresh image and used it with Odin with exactly the same result which makes me think its my phones hardware or something. Just seems crazy that it was working just fine before the update. The reason I pushed to 4.4.4 and lost root is because my phone suddenly started an issue where it would crash when making or receiving calls. It wasn't caused by any new apps or anything, just out of nowhere. I tried everything then updated as a last resort, carelessly I went to 4.4.4 instead of staying at 4.4.2 and lost chance of root, but it solved the problem I was having. I wonder if the issue is related somehow.
I was able to odin back to 4.4.4 and it's working fine so far, I assumed that you would not be able to revert back like the last ota and just tried it as a nothing to lose last effort. This is very important news to anybody that is having major issues with 5.0. Maybe, just maybe I'll try it again if they make an update patch for reported issues.
But for now, 4.4.4 it is for me.
VZW Note 3 update to Lollipop
I just finished the Lollipop update and my phone is working great for the past 30 minutes. Seems a little slower then usual but have had no issues besides my phone locking up after downloading the update, may have been due to my phone running down to 14%, but after removing the battery for 20 secs and putting it back on, phone came back on, I plugged into charger and started the update. Will post later if I have any issues.
I have been trying unsuccessfully through odin to downgrade but it keeps failing in odin, I downloaded the official firmware from sammobile.
Just curious if u r tried reinstalling newer odin? Try different USB port and cable. At this point maybe even try different pc if u have access to 1

AT&TS4 freezes after ota update

My sister's sgh-i337 recently received an ota update. This update brought it up to Android version 4.4.4. The phone is not rooted and is completely stock. Since the update the phone will intermittently freeze up for about 30-40 seconds. It happens a lot when she swipes to answer a call but also happens randomly as well. Is this a known issue? Are there any solutions? I have booted to recovery and cleared the caches but that didn't help.
ElAguila said:
My sister's sgh-i337 recently received an ota update. This update brought it up to Android version 4.4.4. The phone is not rooted and is completely stock. Since the update the phone will intermittently freeze up for about 30-40 seconds. It happens a lot when she swipes to answer a call but also happens randomly as well. Is this a known issue? Are there any solutions? I have booted to recovery and cleared the caches but that didn't help.
Click to expand...
Click to collapse
You could try one of the back up programs to My Backup to back up app data & photos then try a factory reset. Also you could check for the 5.01 Ota update that was released last month I think and see if that fixes it. Just be forwarned that some people have reported issues with the 5.01 update but said a factory reset fixes them.

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