I have a problem with the built in email app on the Galaxy Note 3 (SM-9005).
I use the built in email app with an Exchange account for work. Since day one it has been working flawlessly.
Yesterday, all of a sudden, new email doesn't show up in the mail app. Email arrives as it should to the account when I check it at the computer. When I try and manually update in the app, the time stamp for "last updated" in the upper right hand corner doesn't change. It does however seem to try and check every once in a while, since the time stamp updates during the course of the day.
I have tried to change the password on the account and the phone, but it doesn't help.
I have also tried removing the account altogether and then adding it again. That doesn't help either. What's even more strange is that the email will sync back to the device when the account is readded, up until yesterday. No email from yesterday or after shows up.
None of my colleagues experience the same problem, but most if them are sporting iPhones.
I can't think of anything in particular that I have installed lately that might bring this problem along.
Does anyone recognise this problem, or even better, know how to fix it?
Thanks!
Sent from my SM-N9005 using xda app-developers app
Really, no one recognises this? Strange problem. Still haven't solved it. Any assistance would be much appreciated.
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Did you frozen or deleted the magazine app? If you done that then email brakes.
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Really? I might have done that, but I don't think so. What exactly is the app called? Could you post a screenshot of är the icon. It would be much appreciated!
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Related
Title says it all. I have tried everything I have found in this forum with no luck. Basic problem is I have to click refresh in gmail to recieve my email. I am not rooted and my htc evo and desktop all work flawlessly and notify me about new emails. Any ideas would be helpful.
Sent from my GT-P7510 using XDA Premium App
Go to settings / accounts and sync / and verify you dont have any red icons on the gmail account. If you do there are normally error why. You can also ensure you have mail checked to synchronize as well as contacts.
That is the first step that comes to mind. If you have not already, delete amd readd the acct. You will want to play close attention when setting back up the settings on each setup page. You may have set sync frequency to manual or something.
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I have deleted the account and deleted the data from the gmail app under manage applications. I have checked and unchecked the sync setting many times. Each time I re check the gmail sync it syncs fine and if I have a new email it will notify me but after that if I get an email I get no notification on my SGT unless I click refresh in the app or uncheck then re check sync.
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What are your notification settings in the gmail account application?
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Notify in system bar when email arrives
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Do you have any other Android devices? If so, do they sync correctly?
Do you have any type of authentication set in gmail?
Have you tried a factory reset?
Are you using the gmail app and not the email app?
Do Google Talk notifications work correctly?
Sorry if some of these questions sound dumb, but better to cover all bases before moving on.
Awe good point.... I think he is using the email app vs the gmail app. I dont think the notification option mentioned is available in the gmail app.
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ralexand said:
Do you have any other Android devices? If so, do they sync correctly?
Do you have any type of authentication set in gmail?
Have you tried a factory reset?
Are you using the gmail app and not the email app?
Do Google Talk notifications work correctly?
Sorry if some of these questions sound dumb, but better to cover all bases before moving on.
Click to expand...
Click to collapse
Trust me they are not dumb questions I did tech support for a few years... It is just sad when you have to ask "Is the computer plugged into the wall socket?" Anyway yes I have an HTC EVO the gets the IMAP push just fine as does my desktop running Chrome. I have just a regular single password set up for gmail. I have not done a factory reset yet. I am using the gmail app. I dont use google talk but google voice notification work. The voice notifications are not IMAP but set on a timer ever 15 minutes however.
I had this same problem and tried everything toto make it work. I never got it fixed, so I did a factory reset and it works fine now.
Thats what I am thinking of trying. Wish it could be simpler though. :\
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I think i had this once.... But a delete and readd fixed it. Do you have your gmail setup to backup your apps and bookmarks to chrome? You can also use mybackup pro to backup other on device media and OS settings. =)
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Just tried a factory reset and the problem remains. Could my router be blocking the push. Chrome gets the push fine on the same router I use the extension "Google Mail Checker" I am out of Ideas.
Try restarting your router just in case.
I don't know if this applies to your issue? http://www.google.com/support/forum/p/Google Mobile/thread?tid=3a06c995ce0f82ae&hl=en
Yep that is the same problem I am having. That page was my first try for a fix before posting. I went through all of those steps and it didnt resolve the issue thats when I posted here. I am begining to think I am just out of luck.
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I have noticed that I get no lights at all when booting up or shuting down or ever. Is that normal?
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Completely disabled firewall on my router and boom it works. WOOT! Do you know what port # IMAP could be using different than what chrome is using.
Re enabled firewall still working. Beats me. :-|
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Very odd. Would think a router would come out of the box ready to support email protocols.
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Hey all I posted this topic a little while back but can't find a fix.
Since updating my nexus s on fido to 2.3.6 (unrooted) my gmail Outbox is a mess. It sends the emails fine - but the number beside the Outbox just keeps getting larger. Never resets back to zero. Even after a successful send. I've tried resetting the app data and even the device a couple times. I'm running the email on synchronize mode and i have multiple Gmail accounts on my device.
Has anyone experienced this issue and is there a way to fix it? I can't seem to delete the Gmail application to try to reinstall it and there doesn't seem to be an update available....
Cheers
Sent from my Nexus S using Tapatalk
Open gmail on a computer and delete the emails that are older and not showing up
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Also, 2.3.6 is very buggy. Could be one of the bugs as well.
Sent from my Nexus S 4G using XDA App
Must be a bug in 2.3.6......when I open up my Gmail on the computer all's fine...
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I am using the native email app for my exchange account. It is useless..
1. Keeps force closing
2. Whenever I try to move a message to a folder it keeps loading then closes
I was hoping it would fix with the new OTA update but not luck.
I am using N900 model.
I actually have the same problem but on a S800 version of the phone.
I've tried clearing the cache, removing my account and a lot of different things.
I am rooted, use a different dpi than stock but via xposed it is stock dpi. It never worked w/o fcing the first time I open it, even before I was rooted even.
If I want to read an email I open the app, it fc's, then I open it again and all is fine...
Would be nice of anyone had an answer or fix for this.
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Which means it's there on n9005 also!
Have you tried flashing one of the ROMs? Maybe it works fine in those?
Something causes the crashes and I suspect it's folder naming related and is depended on the local language. I thing even if I don't have the problem we must somehow contact sammy for this.
You have the problem in normal pop3 accounts or exchange accounts only?
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BlueChris said:
Something causes the crashes and I suspect it's folder naming related and is depended on the local language. I thing even if I don't have the problem we must somehow contact sammy for this.
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Click to expand...
Click to collapse
Interestingly it wasn't there in GS4 or note 2
Sent from my HTC Butterfly s using xda app-developers app
Aha so it's a bug in Android 4.3 or something then.
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BlueChris said:
Aha so it's a bug in Android 4.3 or something then.
Sent from my SM-N9005 using Tapatalk 4
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Not too sure... Works fine on my HTC which is running Android 4.3
I have zero problem with the email app. 2 exchange accounts on it. So maybe it is indeed something about your particulars accounts.
remiotte said:
I have zero problem with the email app. 2 exchange accounts on it. So maybe it is indeed something about your particulars accounts.
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Click to collapse
i have this problem on my exchange account... not quite the same, but every time i get an email or notification to do with that account, i can't access it from the notification bar or the app will force close. even if i try to clear all notifications or clear just that one, it freezes up the phone for about 5 seconds then force closes the email app
any ideas? this sucks... i need that account for work...
I think we need to narrow down the problem, what I can do is to make for you a test email in my company just for you to test, I'm with exchange 2007. What you think,? I'm really thinking that is regional problem or something that has to do with character encoding in the phone or in the exchange server or even with the certificate.
You both have knox enabled?
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Well I have frozen the knox crop via titanium backup.
I've only setup a Hotmail account. Never had any problems on my old note 2 or s4. Not even on 4.3 Google edition roms or aosp. Anyway, the problem was there even before I rooted strangely. Even when I swipe away email notifications the app fc's.
Could it be an email.apk problem in the /system/app folder?
Could someone with root please upload it so I can test?
Another edit.
I've noticed it only happens when I get an email, which means I get an notification. If I open the app when I get an notification as well it fc's. When I just open is at random it doesn't fc. Very very weird
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Working fine here. I have the exynos SM-N900 version with 1 exchange account. I use it for work so emails all day and no fc so far. I have wanam xposed with the exchange pin bypassed.
BlueChris said:
I think we need to narrow down the problem, what I can do is to make for you a test email in my company just for you to test, I'm with exchange 2007. What you think,? I'm really thinking that is regional problem or something that has to do with character encoding in the phone or in the exchange server or even with the certificate.
You both have knox enabled?
Sent from my SM-N9005 using Tapatalk 4
Click to expand...
Click to collapse
How do I disable knox?
Sent from my HTC Butterfly s using xda app-developers app
I have tried it with Knox frozen and not frozen....I'm on a n900w8 rooted with twrp installed. If I do anything to interact with an email notification from my exchange account it freezes the phone for a few seconds then force closes email. If I turn notifications off, and nothing gets displayed in the notification bar then I can use it all normally. And even with stuff being displayed, if I go into the actual program and check the email, it works, even with the notification there, but it doesn't go away and when I go to get rid of it then same thing force close.....what a load of Crap that Samsung puts out something with an issue like this on a phone that is supposed to be "business friendly" ****ing bull****
My problem with email app:
It sends emails just fine it does not receive any email unless i remove the account and add again. there is nothing wrong with my server (using IMAP push from hostgator) and in the K9 client its working flawlessly however i would really like to use the stock app. It wont receive email even if i do a manual refresh i have to remove the whole account and add it again
can anyone help me please??
Ok guys better don't turn off knox for this, we still don't know how it affects the overall system. As I see it it's problem with the samsung push service and the notification subsystem. The push service is upgraded before some days and my version that's working fine is 1.2.2.2
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BlueChris said:
Ok guys better don't turn off knox for this, we still don't know how it affects the overall system. As I see it it's problem with the samsung push service and the notification subsystem. The push service is upgraded before some days and my version that's working fine is 1.2.2.2
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I am also using 1.2.2.2 however the email app is still not allowing me to receive emails only to send im sure its a failure in the push service did anyone report this to samsung?
apascual89 said:
Working fine here. I have the exynos SM-N900 version with 1 exchange account. I use it for work so emails all day and no fc so far. I have wanam xposed with the exchange pin bypassed.
Click to expand...
Click to collapse
Apascual...
Are you able to move mails to folders in the mail app? Do you have many folders on your exchange server?
anshkhanna said:
Apascual...
Are you able to move mails to folders in the mail app? Do you have many folders on your exchange server?
Click to expand...
Click to collapse
I'll try, I normally don't do that on the phone. I'll try it out.
BlueChris said:
Ok guys better don't turn off knox for this, we still don't know how it affects the overall system. As I see it it's problem with the samsung push service and the notification subsystem. The push service is upgraded before some days and my version that's working fine is 1.2.2.2
Sent from my SM-N9005 using Tapatalk 4
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Two things....first, would this cause the notification related issues I have?
Second, I just found that, if I set sync to manual, send myself an email from a Gmail account on my computer, then go into the email app and click refresh to sync, then I get the same problem....email freezes things up fit a few seconds then force closes. I can still Re open email and after I do that then it works fine and I can interact with my nail, it's just those two situations that causes the force close.....don't get it
Does anybody else have this issue? I already deleted all email accounts once, then added them again. It fixed it, but now it's back. Husband's Note 3 just got this bug too. ?
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Mooselips said:
Does anybody else have this issue? I already deleted all email accounts once, then added them again. It fixed it, but now it's back. Husband's Note 3 just got this bug too. ?
Sent from my SM-N900V using xda app-developers app
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Click to collapse
Setting > application > email > clear data ,, then updated it again from Google Play
:good:
Yeah, that's what I did. Then I had to set it up again. Just like I said in my 1st post... It was good for awhile. But now the glitch is back.
So, anybody else has a problem like that? What causes it and is there a way to remedy it once and for all?
P.S. update what from play store??
Sent from my SM-N900V using xda app-developers app
...same for me from time to time. The only solution is to identify which account is affecting it by marking its messages as read/unread until the icon shows the -1 value. Then delete and set up only that account again. Same phenomenon happened to my Note 2 at day one, fixed with the first firmware update.
What causes it? The total incompetence of Samsung on this kind of applications. Certain problems are well known since a couple of years now but simply they don't care.
If you want a deeper knowledge on this scrAPP, have a look also to http://forum.xda-developers.com/showthread.php?t=2572054
Hey all,
I was having issues with my Moto X alerting me that it could not sign in to my Yahoo account. However, when I would go into the app, it would function correctly without me logging back in or taking any action. But, the notifications were annoying as it was happening at least once per day.
Anyway, I played around with the account settings and was able to remedy the issue, or so I believe. The fix is pretty darn easy...
- Go into either the mail app itself or go into system settings, click on the Email account, then account settings
- Click on your email address [email protected] to adjust those preferences
- Scroll all the way down and click on Incoming Settings, under the Server heading it should read: Android.imap.yahoo.com
- Remove the "Android." piece of the phrase, so it should now read: imap.yahoo.com
- Click Done
- Repeat these steps under the Outgoing Settings as well and your issue should be resolved
Let me know if this works for you, or if you continue to have issues, thanks.
Fine, good work's it. I am already done it.. thanks
Unfortunately yahoo has been doing this with android for years and no combination of settings will fix the random sign in errors. It can go weeks or even months between episodes for me.
Sent from my XT1060 using Tapatalk
Android is Google and Gmail......no surprise yahoo might have issues. LOL.
Sent from my N5 cell phone telephone....
someguyatx said:
Unfortunately yahoo has been doing this with android for years and no combination of settings will fix the random sign in errors. It can go weeks or even months between episodes for me.
Sent from my XT1060 using Tapatalk
Click to expand...
Click to collapse
You are right. It really has nothing to do with settings. It's on Yahoo's end not our phones. I ve been getting that sign in error ever since my 1st android phone (Htc hero) so i am used it by now. It comes and goes away.
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EVOSerb said:
You are right. It really has nothing to do with settings. It's on Yahoo's end not our phones. I ve been getting that sign in error ever since my 1st android phone (Htc hero) so i am used it by now. It comes and goes away.
Sent from my XT1056 using xda app-developers app
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Interesting. I have always been able to modify the incoming and outgoing settings to remedy the issue. I will let everyone know if this works long term. Thanks for the info.
I am a few days into this correction and have yet to receive any notice from the phone / Yahoo / mail app that I could not be signed into Yahoo. Not waving the flag yet, but for those of you who were having this issue, it may well be a simple and permanent fix.
Hope it works for you, this error happens randomly and intermittently so I just live with it and have transitioned most things to gmail.
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someguyatx said:
Hope it works for you, this error happens randomly and intermittently so I just live with it and have transitioned most things to gmail.
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Yeah, multiple days into the experiment now and still working as advertised.
After over a month of use, I can now 100% confirm this fix. I have not had any issues since the day I made the change to the settings. So if anyone is still having this issue, please feel free to use the info provided in the first post.
Glad it worked for you, only temporary fix for me. I broke down and installed the Yahoo mail app again. Its gotten much better and does not destroy the battery any more.