Related
Hi,
i think there might be some people who had just updated their SGS2 to the latest ICS might face same issue, so i started a thread here.
i will first illustrate what i encounter.
1. i have trying to sync my company email through SGS2 email app, through Microsoft Activesync option.
2. i key in the correct email address password, press on Micorsoft Activesync, the app will link me to key in domain info, email server info, SSL info, etc
3. sync option/setting and sync email/calendar/contacts by default, choose push method to sync.
4. click next and securities is enforced to my phone
5. now the sync is started.
sync of Contacts and Calendar works alright(i have not found any obvious problem so far)..
but i found problem in sync of email. the syncronization is slow(in both 3G and Wifi network). it always sync halfway(eg. choose to sync email for 1 day), and only have maybe 20 emails syncs and it will stop syncing. when press Refresh, it says "connection error(email name)".
i tried to send out email using this email app, it works...
this really puzzle me.. is it that i setup the email wrongly? or there is really some bug in this app??
Note: when i was using Gingerbread, the email app works perfectly, and sync using push method is almost the same pace as my laptop MS Outlook.
please dont flame on me. any suggestions/inputs/experience are welcome.
thanks.
mokkimhong said:
Hi,
i think there might be some people who had just updated their SGS2 to the latest ICS might face same issue, so i started a thread here.
i will first illustrate what i encounter.
1. i have trying to sync my company email through SGS2 email app, through Microsoft Activesync option.
2. i key in the correct email address password, press on Micorsoft Activesync, the app will link me to key in domain info, email server info, SSL info, etc
3. sync option/setting and sync email/calendar/contacts by default, choose push method to sync.
4. click next and securities is enforced to my phone
5. now the sync is started.
sync of Contacts and Calendar works alright(i have not found any obvious problem so far)..
but i found problem in sync of email. the syncronization is slow(in both 3G and Wifi network). it always sync halfway(eg. choose to sync email for 1 day), and only have maybe 20 emails syncs and it will stop syncing. when press Refresh, it says "connection error(email name)".
i tried to send out email using this email app, it works...
this really puzzle me.. is it that i setup the email wrongly? or there is really some bug in this app??
Note: when i was using Gingerbread, the email app works perfectly, and sync using push method is almost the same pace as my laptop MS Outlook.
please dont flame on me. any suggestions/inputs/experience are welcome.
thanks.
Click to expand...
Click to collapse
from what i have read in the past few days, its a known issue and i think there isn't a fix for it yet.
Thanks for you comment. Seems like not many people discuss about this. No new thread about this. Hence I open a new thread.
Anyone has similar experience or had no problem at all please fell free to comment.
Sent from my GT-I9100 using XDA
mokkimhong said:
Thanks for you comment. Seems like not many people discuss about this. No new thread about this. Hence I open a new thread.
Anyone has similar experience or had no problem at all please fell free to comment.
Sent from my GT-I9100 using XDA
Click to expand...
Click to collapse
I had similar problem in sync. So I shifted to enhanced mail.it is way better than stock app. And works flawlessly.
Sent from my GT-I9100 using xda premium
Happens with Facebook notifications too. But indeed the Sammy app does actually sync properly when Gmail doesn't.
Sent from my GT-I9100 using xda premium
drelite08 said:
Happens with Facebook notifications too. But indeed the Sammy app does actually sync properly when Gmail doesn't.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I think for my case, gmail app work flawlessly. It almost get the email Just after my mouse click.
Sent from my GT-I9100 using XDA
Hi mokkimhong
I'm having the same issue. It works perfectly on WIFI, but as soon as a switch to Cellular it stops working.
I have recreated the Account from scratch using Cellular connection, then it works for a few minutes/hours. Suddenly it will just stop with the same error you are getting.
After that I'm forced to used WIFI only. Very frustrating!!!
Anyone have a fix, please post.
Thanks!
same thing here, even when i run ICS custom ROMs
there's already a thread about this, with more details on the problems and bugs. also for some users / exchange types, there seem to be some workarounds: http://forum.xda-developers.com/showthread.php?t=1545986
heldchen said:
there's already a thread about this, with more details on the problems and bugs. also for some users / exchange types, there seem to be some workarounds: http://forum.xda-developers.com/showthread.php?t=1545986
Click to expand...
Click to collapse
Ya I was in that boat... Set my retrieval size to 100kb and changed my push settings to 5min intervals and all seems fine now. Not the best I know but a decent work-around until this is sorted out.
Thanks heldchen
Will go check it out!
Sucked!!!
Hi,
I am also facing the same issues (same device and same os). Please tell some solution or better alternative free apps which i can use instead to ms active sync.
Advance Thanks ...
---------- Post added at 11:05 AM ---------- Previous post was at 10:13 AM ----------
Hey guys,
There is solution for that active sync problem, just try setting "Size to retrieve emails = 100 kb". Its working for me ...
hi guys, just realised this problem with my SGS II. Running on ICS 4.0.3 and push with full email retrieval isn't working on stock Gmail...
For now sync manually, however noticed that Calendar and Contacts are ok...
I have had the same problem. I'm using ICS 4.0.3 in a Samsung Galaxy 2
Since I'm updated to ICS, I've lost my corporate mails (gmail worked fine).
I've deleted and re-created my account several times. Yesterday, I realized that one more day had been added to my email's list. Current setup established 2 weeks sync and my retrieval size to 100kb
What I did was to set my retrieval size to Total and reduce the sync to only three days. Ta daaaaaaaaaaa. It has been working for two complete days now.
Hope this helps
Best
Hello,
I am having problems with the stock Email application and the outlook.com MS exchange active sync connection.
All is working well: contacts sync, tasks, calendar, push email but the sending of emails is the issue.
When I try to send an email a small popup message appears: Retrieving account information... and nothing happens.
I have tried some 3rdparty apps to check if there is something wrong in my outlook.com account and nothing is wrong.
I would like to use the stock email app but sending email seems to be having issues.
I have tried clearing the data of the Email app, deleting/adding the MS Exchange account again but the issue persists.
Phone is on Android 4.3, non-rooted.
Having the same exact problem and have not found any answer and yet I can add the account to my s2 and my wife's note 2 and it works fine but not on my s4. Workaround for now is to use the outlook.com app.
Sent from my GT-I9505 using Tapatalk
---------- Post added at 09:53 PM ---------- Previous post was at 09:30 PM ----------
Also preformed a hard reset but it did not fix the problem.
Sent from my GT-I9505 using Tapatalk
RE:
I have solved this issue very easily
1. Clear Data of stock Samsung Email App and disable notifications for it
2. Clear data for Exchange Service and disable notifications for it.
For 1. and 2. go to Application Manager->ALL
3. Remove account microsoft exchange.... from Accounts
4. Install stock Android 4.4 email apk (attached)
5. Install Exchange Service apk for the stock Android 4.4 email app (attached)
6. Open stock Android Email app (not Samsung one) and create new account as Exchange
Details for outlook.com exchange server:
username: [email protected]
server: dub-m.hotmail.com
port: 443 (default)
Security type: SSL/TLS
Configure then push settings, signature etc.
Do you need root to be able to do that.
Sent from my GT-I9505 using Tapatalk
Thanks, @mmuntean2! This worked great on my T889 (T-Mobile Note 2). And here I was thinking I was the only one with this issue.
Sent from my SGH-T889 using Tapatalk
Yes worked on my gs4....
Sent from my GT-I9505 using Tapatalk
RE:
There is no need to root for this to work.
The only bad thing is that when you create a new contact you will not get the option to add it to exchange server connection created by this method.
Also this stock email app does not have (or I could not find it) the option to select all mail, empty trash.
Really sucks that you cannot add contacts to exchange ./.. Its really not a fix, just another workaround for the stock Samsung email exchange does not work and I would suggest sending an email to Samsung Customer support outlining the problem as it seem that there may be a few of us experiencing the " Retrieving account information" error upon sending an email. Outlook App on play store allows adding contacts but it is a rather poor lay out.
RE:
I've talked with Samsung. After doing some Clear Data thing as suggested by the chat operator I've told them that it's still not working and repeated almost 4 times that on 3rd party applications everything is ok, but the ***** from the chat answered to contact the email provider and hanged the conversation.
Great CS from Samsung....
I had the same response from Samsung. Need more people to let samsung know about the problem
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I just updated to Android 4.3 and now have this problem
I think there is something wrong with how the stock email app handles certificates. As I was trying to reset my email I get a certificate error. I've done a factory reset and it still doesn't fix the problem.
I wonder if someone could post samsung 4.2.2 versions of these apk´s so we could test
Solved with KitKat
Problem seems to be solved since Android 4.2.2 !
http://forum.xda-developers.com/showthread.php?t=2465713
tom-zorg said:
Problem seems to be solved since Android 4.2.2 !
http://forum.xda-developers.com/showthread.php?t=2465713
Click to expand...
Click to collapse
Thats a great news.. I think now I would be able to configure my outlook.com account for EAS..
I will install and try...
Stock Email Client Is Now Working
Updated to XXUEML9 via Odin and my stock email is now working fine
Hello. I have also encountered this issue with my Outlook.com email account following the 4.3 update. I can confirm that Sandesh's solution with replying to an invitation has solved the problem for me.
http://forum.xda-developers.com/showpost.php?p=50068870&postcount=10
Thanks!
Facebook push notifications aren't coming through on my phone only on my Facebook account, if I login on another account they work fine. I've tried to logout, login, reinstall facebook, clear data/cache, turned off platforms, turned off and on notifications, restarted my phone several times, cleared all online sessions. What do, halp plz
Only on your account?
are you running OOS? if so try disabling and enabling notification access in Privacy settings.(I guess)
I'm on SGS5 and I know this isn't the thread for my phone, but I'm at my wits end and want a solution. I'm sure it's not the phone, but the Facebook account itself.
The deactivate/reactivate didn't work for me on my main account that isn't getting push notifications. Funny thing is I wanted to see if it was just the app or the account, so I made a new Facebook account to test the push notifications on that. Push notifications for the app work with the test account, but not with my daily main account (same phone, same app on phone). I have tried everything under the sun. I've tried the BB thing, turned platform thing off, uninstall/reinstall, cleared cache and data, removed every attached app, literally everything I can think of and/or find online. I think something is not allowing my main account to receive push notifications, like they're being sent to an old phone (which there is no other devices logged in) or some chrome extension or app/program I attached to my Facebook has ****ed it all up. I haven't had push notifications in probably probably 3 years, on my SGS2 and nothing on my SGS5 I got 2 years ago... Sorry for ranting, but I just wish it would work. Do you think my main Facebook account is attached to a very Old Android Device ID?
Sent from my SM-G900P using Tapatalk
Mine started working again out of nowhere. I didn't do anything I just left it like that and one day I woke up and I had facebook notifications. It is probably a problem with Facebook itself, the only option is probably to wait it out
NewWorldOrphan9 said:
I'm on SGS5 and I know this isn't the thread for my phone, but I'm at my wits end and want a solution. I'm sure it's not the phone, but the Facebook account itself.
The deactivate/reactivate didn't work for me on my main account that isn't getting push notifications. Funny thing is I wanted to see if it was just the app or the account, so I made a new Facebook account to test the push notifications on that. Push notifications for the app work with the test account, but not with my daily main account (same phone, same app on phone). I have tried everything under the sun. I've tried the BB thing, turned platform thing off, uninstall/reinstall, cleared cache and data, removed every attached app, literally everything I can think of and/or find online. I think something is not allowing my main account to receive push notifications, like they're being sent to an old phone (which there is no other devices logged in) or some chrome extension or app/program I attached to my Facebook has ****ed it all up. I haven't had push notifications in probably probably 3 years, on my SGS2 and nothing on my SGS5 I got 2 years ago... Sorry for ranting, but I just wish it would work. Do you think my main Facebook account is attached to a very Old Android Device ID?
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
Facebook application is kind of headache. It didn't accept previous version of Oxygen OS. They finally worked it out. It is application's problem. Try installing previous versions. It should work in that way.
krishna442 said:
Facebook application is kind of headache. It didn't accept previous version of Oxygen OS. They finally worked it out. It is application's problem. Try installing previous versions. It should work in that way.
Click to expand...
Click to collapse
It's not the app, it's the account. I know this because I created a new account and tested the push notifications on that account. The push notifications work on the test account, but not my main account. Same app, phone and settings throughout Facebook. One thing I did notice was on the test account, the Facebook ID (example: [email protected]) is greyed out under primary account with my email selected as primary. Where as on my main account, it's just my email under primary.
Sent from my SM-G900P using Tapatalk
NewWorldOrphan9 said:
It's not the app, it's the account. I know this because I created a new account and tested the push notifications on that account. The push notifications work on the test account, but not my main account. Same app, phone and settings throughout Facebook. One thing I did notice was on the test account, the Facebook ID (example: [email protected]) is greyed out under primary account with my email selected as primary. Where as on my main account, it's just my email under primary.
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
Nice. May be there's a fix coming by. Let's wait.
---------- Post added at 10:49 PM ---------- Previous post was at 10:10 PM ----------
http://forum.xda-developers.com/showthread.php?t=1206938
Check this out.
---------- Post added at 10:50 PM ---------- Previous post was at 10:49 PM ----------
Check this out.
http://forum.xda-developers.com/showthread.php?t=1206938
krishna442 said:
Nice. May be there's a fix coming by. Let's wait.
---------- Post added at 10:49 PM ---------- Previous post was at 10:10 PM ----------
http://forum.xda-developers.com/showthread.php?t=1206938
Check this out.
---------- Post added at 10:50 PM ---------- Previous post was at 10:49 PM ----------
Check this out.
http://forum.xda-developers.com/showthread.php?t=1206938
Click to expand...
Click to collapse
Ive done the deactivate/reactive. Didn't work. Ive posted on that thread also.
NewWorldOrphan9 said:
I'm on SGS5 and I know this isn't the thread for my phone, but I'm at my wits end and want a solution. I'm sure it's not the phone, but the Facebook account itself.
The deactivate/reactivate didn't work for me on my main account that isn't getting push notifications. Funny thing is I wanted to see if it was just the app or the account, so I made a new Facebook account to test the push notifications on that. Push notifications for the app work with the test account, but not with my daily main account (same phone, same app on phone). I have tried everything under the sun. I've tried the BB thing, turned platform thing off, uninstall/reinstall, cleared cache and data, removed every attached app, literally everything I can think of and/or find online. I think something is not allowing my main account to receive push notifications, like they're being sent to an old phone (which there is no other devices logged in) or some chrome extension or app/program I attached to my Facebook has ****ed it all up. I haven't had push notifications in probably probably 3 years, on my SGS2 and nothing on my SGS5 I got 2 years ago... Sorry for ranting, but I just wish it would work. Do you think my main Facebook account is attached to a very Old Android Device ID?
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
I have the exact same problem as you, I've also tried everything and nothing has worked, and I did the same experiment with another account and the push notifications worked with that other account, but nothing with mine.
I'm honestly very frustrated 'cause I can't find the reason for all this and no one seems to know what's causing it. I'm thinking that it may have something to do with some extension I installed in the past or something like that, but I really have no idea, I'm going nuts over this, specially when other people say they were able to solve it by doing this or that, but I've also done this and that and nothing works.
hgil said:
I have the exact same problem as you, I've also tried everything and nothing has worked, and I did the same experiment with another account and the push notifications worked with that other account, but nothing with mine.
I'm honestly very frustrated 'cause I can't find the reason for all this and no one seems to know what's causing it. I'm thinking that it may have something to do with some extension I installed in the past or something like that, but I really have no idea, I'm going nuts over this, specially when other people say they were able to solve it by doing this or that, but I've also done this and that and nothing works.
Click to expand...
Click to collapse
I think it was a Chrome Extension as well. I believe it started happening when I started using a Facebook Chrome extension. I believe it was this one, but I can't sign out of it anymore. https://chrome.google.com/webstore/...ome/gdalhedleemkkdjddjgfjmcnbpejpapp?hl=en-US
Sent from my SM-G900P using Tapatalk
NewWorldOrphan9 said:
I think it was a Chrome Extension as well. I believe it started happening when I started using a Facebook Chrome extension. I believe it was this one, but I can't sign out of it anymore. https://chrome.google.com/webstore/...ome/gdalhedleemkkdjddjgfjmcnbpejpapp?hl=en-US
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
I installied the same extension, and it started to bug too.
In installing it fixed it for me
Gesendet von meinem ONE A2003 mit Tapatalk
Victorw1 said:
I installied the same extension, and it started to bug too.
In installing it fixed it for me
Gesendet von meinem ONE A2003 mit Tapatalk
Click to expand...
Click to collapse
Reinstalling or uninstalling the Extension fixed the push notifications for your acct? I uninstalled the extension a LONG time ago, and cleared all connected apps and what not. I remember the old version had you actually connect it to your Facebook by signing in, but I could never "sign-out" and I did uninstall and the notifications never came back. The options page is just blank when I go to it > chrome-extension://gdalhedleemkkdjddjgfjmcnbpejpapp/options.html
---------- Post added at 03:36 PM ---------- Previous post was at 03:14 PM ----------
krishna442 said:
Only on your account?
are you running OOS? if so try disabling and enabling notification access in Privacy settings.(I guess)
Click to expand...
Click to collapse
What do you mean by OOS?
NewWorldOrphan9 said:
Reinstalling or uninstalling the Extension fixed the push notifications for your acct? I uninstalled the extension a LONG time ago, and cleared all connected apps and what not. I remember the old version had you actually connect it to your Facebook by signing in, but I could never "sign-out" and I did uninstall and the notifications never came back. The options page is just blank when I go to it > chrome-extension://gdalhedleemkkdjddjgfjmcnbpejpapp/options.html
---------- Post added at 03:36 PM ---------- Previous post was at 03:14 PM ----------
What do you mean by OOS?
Click to expand...
Click to collapse
oops sorry OxygenOS.
Not sure if this is due to Marshmallow or newer Samsung email client but email flow stops after a few hours and the only way to kick start it is to remove email account and let it drop again from the MDM. Is anybody using MobileIron and can chime in on their experience? I had no issues with Edge Plus, btw
Same issue. I found that if you go to settings within the email client and then select your account -> Exchange Server settings and then just click Done. That gets it going again for me. Big problem.
morbidz said:
Not sure if this is due to Marshmallow or newer Samsung email client but email flow stops after a few hours and the only way to kick start it is to remove email account and let it drop again from the MDM. Is anybody using MobileIron and can chime in on their experience? I had no issues with Edge Plus, btw
Click to expand...
Click to collapse
BrianWJudy said:
Same issue. I found that if you go to settings within the email client and then select your account -> Exchange Server settings and then just click Done. That gets it going again for me. Big problem.
Click to expand...
Click to collapse
Do you know your MIron server version?
Release Version:
Core 7.5.3.0 Build 14
Sentry Standalone 6.1.0 Build 69
BrianWJudy said:
Release Version:
Core 7.5.3.0 Build 14
Sentry Standalone 6.1.0 Build 69
Click to expand...
Click to collapse
I updated the Core from 8.0 to 8.5 and the issue is gone.
We have had our Core and Sentry updated to the latest version for a little while now and so far every Galaxy S6/7 running marshmallow update are having a similar issue. Opened up a case with MobileIron and they are claiming it is an issue on Samsung's end and to open a ticket with them. Workaround is to go to settings within the email client and then select the account -> Exchange Server Settings and then just click Done and it will work for a random amount of time.
My wife has a mobileiron setup from her job. But she has a different issue. I was looking if there's anything that can be done on the client side. The sync seems to work ok but when some messages are deleted from the inbox on the PC - on the mobile they show up in both deleted items and inbox.
And no matter how I update the email they don't get removed from the inbox.
It happens to some messages, not all.
I don't work for her company so I have no idea how the server is set up but it looks very weird.
MobileIron is a joke in my opinion. I experience sync issues, can't use finger print unlock on my Note 4, and the Email+ app is laughable. Now that a bootloader unlock is available for the Note 4 I am hoping to find a way to use MobileIron with root access but that may be difficult considering it has root kit detection built in.
SOLUTION
Hi all, I had the same problem with my Galaxy S7 Edge Duo that my exchange email randomly stop syncing. I contacted Samsung support but they did not have a solution.
At the end, I downloaded a new official firmware on sammobile and flashed it with odin then my problem has gone away. My email sync every time now.
I hope this helps other who is experiencing the same problem.
Cheers!
I've seen some talk around this forum about porting Sense apps into the OP2. That would be great. But in the meantime, being a former HTC guy myself and a lover of the Sense UI, I used the HTC Mail app for my work email which is exchange and also for my personal email which a pop account from my ISP. The HTC Mail app allows for multi folder syncing when setting up the account. But it's not the kind of syncing that just lets you pick any folder you want from your Exchange account. It actually syncs the many different folders and displays all the messages in the main display as well as the POP account. So far I haven't been able to find a third party mail app that will sync with Exchange like this. I have been able to install the HTC mail app but it does not allow for the creation of the Exchange account with that app, only through GMail.
If anyone can make any since of this, I'd appreciate some input/help.
Thanks!
I recently discovered the mail app CloudMagic, it's perfect, at least for me. It allows you to:
- Get instant notifications (I.E. no sync intervals).
- Have separate mailbox for other accounts (I'm using iCloud and Gmail) as well as an "All inboxes" option.
- Manage the folders you wish to sync from each account.
I know it has support for all types of accounts (including Exchange).
Hopefully I'm on the right track.
You don't need a whole new Rom for a couple HTC Apps and the Sense Launcher. In fact you don't even need Root.
Install the HTC Apk's from here: http://www.fulmics.com/htc-sense/
But dont forget first of all you need to install these Apps: HtcServicePack , LocationPicker and HtcLocationServicesSetting
---------- Post added at 05:17 PM ---------- Previous post was at 05:16 PM ----------
btw. that's my 5th Post since 2010
giglolo said:
You don't need a whole new Rom for a couple HTC Apps and the Sense Launcher. In fact you don't even need Root.
Install the HTC Apk's from here: http://www.fulmics.com/htc-sense/
But dont forget first of all you need to install these Apps: HtcServicePack , LocationPicker and HtcLocationServicesSetting
---------- Post added at 05:17 PM ---------- Previous post was at 05:16 PM ----------
btw. that's my 5th Post since 2010
Click to expand...
Click to collapse
Thanks. I have flashed some of these. There is just a couple of nuances that don't get transferred. Like the exchange account from the mail app doesn't work and I have to use IMAP email instead.
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