Mobile Internet - Galaxy Note 3 Q&A, Help & Troubleshooting

Hi guys, I'm from Sydney Australia, I've recently bought a Samsung Galaxy Note 3 4G 32GB SM-N9005 from kogan.com.au which they ship you a hong kong internation version according them.
Now I haven't came across an issue so far other than my mobile internet not working, whether its 3G/4G (btw my carrier is Vodafone Australia) so I decided maybe I need to do a firmware update so when plugged in my phone on the pc and updated via Kies3, however the problem still exists.
The thing I wanted to ask is whether its a common problem the mobile internet isn't working the current firmware or is it my carrier or is the device not compatible in my region.
Just want to know who to blame why it doesn't work, whether its Kogan, Samsung or Vodafone. lol
Thanks in advance
View attachment 2455767

xplicit666 said:
...
The thing I wanted to ask is whether its a common problem the mobile internet isn't working the current firmware or is it my carrier or is the device not compatible in my region.
Just want to know who to blame why it doesn't work, whether its Kogan, Samsung or Vodafone. lol
Thanks in advance
Click to expand...
Click to collapse
There are too many variables so you need to do more research.
Some carriers need a special subscription to activate 4G on a given SIM.
Some carriers have 4G on very specific frequencies, which are not supported on modems for other regions/carriers.
Some CSCs disable LTE when a certain type of SIM is inserted (and you don't see options for GSM/WCDMA/LTE or 2G/3G/4G somewhere in settings).
Some carriers also might have specific APNs that are not supported by the list inside the CSC - in that case you might need to enter the settings for APN manually (or use a CSC that has the right APNs).

You need to call your carrier and ask for the correct APN settings..then your internet will work.
Teleported from my SM-N9005 from the Enterprise

dcracks said:
You need to call your carrier and ask for the correct APN settings..then your internet will work.
Teleported from my SM-N9005 from the Enterprise
Click to expand...
Click to collapse
this

Related

[Q] No Data Connectivity SM-G900F in Canada

Hey everyone,
I have a s5 that i bought in Greece while i was there. i have used it in Greece, Istanbul, and Spain with no problems, however when i returned to Canada i cant seem to get it to connect to the data network here. I am on Fido and i have tried all the various APN configurations that i could find on their support site. i have even left the phone with the store for a few hours to try and get it working and they had no luck. i know that its not teh network or the sim card because i have tried the sim card in a few other phones and it works fine.
Now this is the part that is somewhat confusing to me, I can call and sent text messages.... but anything that requires data, no dice.....
Anyone have any ideas?
Samsung support has been no help BTW. as soon as they see that its a European device they essentially say Oh, i dont have to do anything, call Samsung Europe... obviously that would be a really expensive call.
I had a similar problem with my S3 before and the way I fixed it was to find the correct APN settings and create a new APN setting page and fill it out, dont edit one that is already given to you but create another one and fill it with the correct apn settings which you can get from the fido stores. Have you had any problems with calling and receiving calls ? Let me know if this works.
i have done everything that i can think of as far as apn settings goes. i have reset to default apn settings, delete all the apns, and manually entered ones from customer service, deleted those and nothing... it seems like its an apn related problem, because i can see the network. in the about phone and status section i can see that there is an LTE network available, but my phone just doesnt want to connect to it..... ARGHHH
colinjlyon said:
Hey everyone,
I have a s5 that i bought in Greece while i was there. i have used it in Greece, Istanbul, and Spain with no problems, however when i returned to Canada i cant seem to get it to connect to the data network here. I am on Fido and i have tried all the various APN configurations that i could find on their support site. i have even left the phone with the store for a few hours to try and get it working and they had no luck. i know that its not teh network or the sim card because i have tried the sim card in a few other phones and it works fine.
Now this is the part that is somewhat confusing to me, I can call and sent text messages.... but anything that requires data, no dice.....
Anyone have any ideas?
Samsung support has been no help BTW. as soon as they see that its a European device they essentially say Oh, i dont have to do anything, call Samsung Europe... obviously that would be a really expensive call.
Click to expand...
Click to collapse
Does your provider use the 2600 frequency (band 7) where you live?, if not you can`t get 4G mate because the rest of the Canadian bands are not supported bij the G900F.
i get that, but im not getting ANY data. i should at the very least get 3G. the 900F has both of Fido's GSM bands 850, 1900
colinjlyon said:
i get that, but im not getting ANY data. i should at the very least get 3G. the 900F has both of Fido's GSM bands 850, 1900
Click to expand...
Click to collapse
Did you try a friends simcard?, maybe yours is faulty somehow. Or maybe a data factory reset/reflash the stock rom may solve the issue.
gee2012 said:
Did you try a friends simcard?, maybe yours is faulty somehow. Or maybe a data factory reset/reflash the stock rom may solve the issue.
Click to expand...
Click to collapse
Sorry, i kinda posted this like a noob would. i should have known better. i have tried the sim card in my old phone that i had before a samsung galaxy s2 skyrocket and it works fine.
I just posted this on the fido forums.
Hey everyone,
I have a samsung galaxy s5 that i bought in Greece and i am not able to get it to connect to the Data network of fido for some reason. i am completly stumped as to why. i paid quite a bit for it so it would really suck to get it home to canada and not be able to use it,..
So, before i get suggestions on things to do that i have already done, BEFORE i bought the SM-G900F (European factory unlocked and not region locked) i made sure that the bands would match up on the phone. its pretty much impossible to buy a phone that wont work in north america anymore. LTE is the only big question, but fido uses B1 and the phone has it.
I have used the phone with no issues in Greece where i purchased it, and also in Istanbul, italy, and Japan. I first thought that it was an APN setting issue, but i have been down every route as far as APN settings go. i have reset the apn settings to default on the sim card, nothing, i have manually entered the apn settings from the "how to configure an unlocked phone page" on this site and nothing, i have deleted all the apns manually then only entered the one APN for internet and mms, nothing.
after that didnt work i took thinks to the next level and did a factory data reset and still nothing.... then i took it one level further and re-installed the phones firmware right from baseline by pluging it into kies on the computer and download mode and all that good stuff..... nothing.
The strange part is that i know that the phone can see the network, because if you go under about phone and status, it will show the available network type, be it LTE or WCDMA, it simply says network status "disconnected"
I can send and recieve calls and SMS messages, but no data what so ever, mms, or internet.
PLEASE HELP!!!

[Q] Using Verizon Galaxy Note 3 International

Can someone Please help me figure out why I cannot get service on my Verizon Galaxy Note 3 when I'm traveling or specifically in India. I thought Verizon Note 3 is world unlocked out of the box!!! Am I wrong?
BACKGROUND:
I have successfully flashed my Verizon Note 3 to Boost Mobile so that means I used a Samsung Galaxy Prevail as my donor phone which means I changed the MEID # of my Note3. I have also successfully rooted the phone and have also installed Beanstown106 leaked version of KK 4.4.2 on the Phone with the latest Safestrap and it works fine as far as I can tell. I used the instructions from the following thread to flash my phone to Boost; just FYI:
http://forum.xda-developers.com/showthread.php?t=2060085
QUESTION:
I try to insert the GSM SIM card for Vodafone carrier and it's unable to connect to network even though I added the correct APN settings. So does this have anything to do with me changing the MEID# on my Note 3, is this why it's not connecting to a network?
I kept getting the error message that "This SIM card is from an unknown source" So I disable the setup wizard 1.0 using nobloat app and it got rid of that message. I'm still unable to connect to a network?
Can someone please tell me what I need to do to fix it or can tell me what the problem is?
Or if there's anyone that has used the Verizon Note 3 overseas successfully that can tell me what I'm doing wrong?
purchase a local SIM from Airtel with a 1GB 3G package and 200 minutes of talktime for about 700 rupees ($10 or so)!!
When adding the new SIM you will see message "Non-Verizon SIM detected" but apart from that voice should work just great. Go into the APN settings the + now active and add in the new APN settings for Airtel. After you do this the internet will start working and you will be able to get H/H+ speeds there.
So yes, Verizon 4G LTE phones are truly unlocked for oversees use and you can just pop in a foreign SIM and go no worries...
Sent from my SM-N900V using XDA Free mobile app
Yes it may very well have to do with a IMEI change. I didnt think it was possible to change the imei.
matsuyamakaze said:
purchase a local SIM from Airtel with a 1GB 3G package and 200 minutes of talktime for about 700 rupees ($10 or so)!!
When adding the new SIM you will see message "Non-Verizon SIM detected" but apart from that voice should work just great. Go into the APN settings the + now active and add in the new APN settings for Airtel. After you do this the internet will start working and you will be able to get H/H+ speeds there.
So yes, Verizon 4G LTE phones are truly unlocked for oversees use and you can just pop in a foreign SIM and go no worries...
Sent from my SM-N900V using XDA Free mobile app
Click to expand...
Click to collapse
So why would the Airtel SIM work and Vodafone will not? I don't get it they are both GSM carriers so why would one work and other one wont? Even though I fixed the APN settings for the Vodafone SIM.
drewcam888 said:
Yes it may very well have to do with a IMEI change. I didnt think it was possible to change the imei.
Click to expand...
Click to collapse
My mistake, I meant I changed the MEID# not the IMEI.
But apparently you can change the IMEI# of the device as well, allegedly according to the following thread. I never done it myself.
http://forum.xda-developers.com/xposed/modules/xposed-imei-changer-t2847187
Azeem00 said:
My mistake, I meant I changed the MEID# not the IMEI.
But apparently you can change the IMEI# of the device as well, allegedly according to the following thread. I never done it myself.
http://forum.xda-developers.com/xposed/modules/xposed-imei-changer-t2847187
Click to expand...
Click to collapse
That could easily cause you issues if your carrier can't understand the identification information your phone is providing the tower.
To be safe keep a log of what you have changed that way if it is worse you can know how to go back or what you have played with otherwise as with myself once time passes I completely forget all the details.
Sent from my SM-N900V using XDA Free mobile app

3/4G not working

Since we moved from central Africa back to France my wife's note 4 cannot get connected to mobile data...
All was working well - cell phone/3G (only 3G provided) and wifi but now mobile data is no longer working.
Tried her sim card in another phone and 3/4G is working so the sim is ok...checked the internet and it looks like they are using the same frequency bands so if it worked in Central Africa it should also work here in France.
The phone in question is an ex sprint (P model) which got flashed to European standards - its modem is for the European networks.
Should I try to flash another modem and if so which one? I understand that I cannot just flash any modem?
cfds said:
Since we moved from central Africa back to France my wife's note 4 cannot get connected to mobile data...
All was working well - cell phone/3G (only 3G provided) and wifi but now mobile data is no longer working.
Tried her sim card in another phone and 3/4G is working so the sim is ok...checked the internet and it looks like they are using the same frequency bands so if it worked in Central Africa it should also work here in France.
The phone in question is an ex sprint (P model) which got flashed to European standards - its modem is for the European networks.
Should I try to flash another modem and if so which one? I understand that I cannot just flash any modem?
Click to expand...
Click to collapse
Did you checked your APN settings is correct for your network provider ?
Trex888 said:
Did you checked your APN settings is correct for your network provider ?
Click to expand...
Click to collapse
Checked them and found them to be absent...filled them out and now mobile data is working.
I have bought more than a few mobile phones the last couple of years and this is the first time I had to manually enter the APN settings...anyway, glad that it is solved. No need to flash another modem!

Flash Verizon S8 with european firmware

Hi guys,
I bought a Verizon s8 in the states and wanted to use it in Europe. I live in the Netherlands, so I swapped in my Vodafone some instead of using the Verizon Sim and everything works fine besides mobile data. I can not change the APN settings as they are locked. Carrier says it's Verizon though it's using the Vodafone Network.
So I was wondering, can I flash the firmware with a european version to get access to the APN settings and remove the carrier lock?
Best
the s8 verizon is not locked just put your sim card in and thats it.you cannot flash international rom on the us version odin wont let you it will fail even if you somehow made it it will brick the phone.the reason is because the us s8 version uses snapdragon chipset and the s8 international version uses exynos chipset they are completely different.
the option you have is to flash the us unlocked version to the verizon s8 i did on mine i have verizon also.
brigantti said:
the s8 verizon is not locked just put your sim card in and thats it.you cannot flash international rom on the us version odin wont let you it will fail even if you somehow made it it will brick the phone.the reason is because the us s8 version uses snapdragon chipset and the s8 international version uses exynos chipset they are completely different.
the option you have is to flash the us unlocked version to the verizon s8 i did on mine i have verizon also.
Click to expand...
Click to collapse
I was wondering is there a way to add more international languages on my s8+. I have managed to change parts of it but on menu and while scrolling in facebook it doesn't recognise i.e some norwegian / turkish letters and doesn't switch language in parts of menu.
The model i have is G955U1 ?
Thanks again.
Tv87 said:
Hi guys,
I bought a Verizon s8 in the states and wanted to use it in Europe. I live in the Netherlands, so I swapped in my Vodafone some instead of using the Verizon Sim and everything works fine besides mobile data. I can not change the APN settings as they are locked. Carrier says it's Verizon though it's using the Vodafone Network.
So I was wondering, can I flash the firmware with a european version to get access to the APN settings and remove the carrier lock?
Best
Click to expand...
Click to collapse
Tv87, I am in the exact situation as you. Have you resolved your problem? If so, what was the solution?
I just moved to the Netherlands a few weeks ago and switched my S8's SIM Card from Verizon to Vodafone. Everything worked fine except for mobile data. The Vodafone rep told me that my APN settings were grayed out / locked; therefore, until they could be edited, my phone would not receive mobile data.
SanDiego31 said:
Tv87, I am in the exact situation as you. Have you resolved your problem? If so, what was the solution?
I just moved to the Netherlands a few weeks ago and switched my S8's SIM Card from Verizon to Vodafone. Everything worked fine except for mobile data. The Vodafone rep told me that my APN settings were grayed out / locked; therefore, until they could be edited, my phone would not receive mobile data.
Click to expand...
Click to collapse
They are not locked, the phone still thinks it has a verizon sim and that's why you cant edit the settings, do a complete factory reset.
And anyways, even with editable apn settings you wont get lte, because your s8 is lacking the european lte bands.
nikexv2 said:
They are not locked, the phone still thinks it has a verizon sim and that's why you cant edit the settings, do a complete factory reset.
And anyways, even with editable apn settings you wont get lte, because your s8 is lacking the european lte bands.
Click to expand...
Click to collapse
What makes you say that?
https://www.phonearena.com/news/Che...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Says:
"In Europe, most carriers base their networks on bands 3 (1800 MHz), 7 (2600 MHz) and 20 (800 MHz). China, on the other hand, uses a whole different 4G LTE standard - while the Western world has rolled out FDD-LTE networks, China and large parts of Asia use TDD-LTE."
And several places online show all those as being supported on the g950u.
Example source:
https://www.frequencycheck.com/mode...xy-s8-td-lte-sm-g950u1-sm-g950w-samsung-dream
Am I missing something?
wildermjs8 said:
What makes you say that?
https://www.phonearena.com/news/Che...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Says:
"In Europe, most carriers base their networks on bands 3 (1800 MHz), 7 (2600 MHz) and 20 (800 MHz). China, on the other hand, uses a whole different 4G LTE standard - while the Western world has rolled out FDD-LTE networks, China and large parts of Asia use TDD-LTE."
And several places online show all those as being supported on the g950u.
Example source:
https://www.frequencycheck.com/mode...xy-s8-td-lte-sm-g950u1-sm-g950w-samsung-dream
Am I missing something?
Click to expand...
Click to collapse
I said that because most phones that verizon sells dont have the lte bands for europe, but according to frequency check, it is compatible !
Sorry about the error
nikexv2 said:
I said that because most phones that verizon sells dont have the lte bands for europe, but according to frequency check, it is compatible !
Sorry about the error
Click to expand...
Click to collapse
Maybe next time check before giving someone advise on a $800 item
nikexv2 said:
They are not locked, the phone still thinks it has a verizon sim and that's why you cant edit the settings, do a complete factory reset.
And anyways, even with editable apn settings you wont get lte, because your s8 is lacking the european lte bands.
Click to expand...
Click to collapse
I did a factory reset while my Vodafone SIM Card was in the phone. I am now getting the following message:
Sorry, we're having trouble activating your phone.
If you're moving your phone number from your old phone to this one, make sure your old phone is turned off.
In addition, I get the following message on the very next screen:
You can set up your phone using Wi-Fi, but you won't be able to make or receive calls until your phone has been activated on the Verizon network.
Is there anyway to unhinge my phone from the Verizon network!? Before I left the United States, Verizon assured me my phone was not locked to their network; however, it appears to be based on the messages received after factory resetting my phone.
SanDiego31 said:
I did a factory reset while my Vodafone SIM Card was in the phone. I am now getting the following message:
Sorry, we're having trouble activating your phone.
If you're moving your phone number from your old phone to this one, make sure your old phone is turned off.
In addition, I get the following message on the very next screen:
You can set up your phone using Wi-Fi, but you won't be able to make or receive calls until your phone has been activated on the Verizon network.
Is there anyway to unhinge my phone from the Verizon network!? Before I left the United States, Verizon assured me my phone was not locked to their network; however, it appears to be based on the messages received after factory resetting my phone.
Click to expand...
Click to collapse
What you can try is to flash the USA csc instead of the VZW one that you have right now.

Samsung Galaxy S7 Edge Issue!

Hello,
I have a big issue with SMG935V phone. I purchased the phone in US, and I am now currently living in Slovenia, EU. The problem is I can't connect to my local network with my local SIM card. Whenever I enter my local SIM, the info comes up, that says: ''This is not a Verizon Wireless SIM" and the network goes gray, I can't select a new network. I tried entering Access Point Names, but to no success. Last month when I was in US, I brought the phone to Verizon Store, where they guaranteed me, that the phone is unlocked and should work properly even in Europe.
Does anybody have an idea, what should I do?
Thanks in advance.
SebStefMD said:
Hello,
I have a big issue with SMG935V phone. I purchased the phone in US, and I am now currently living in Slovenia, EU. The problem is I can't connect to my local network with my local SIM card. Whenever I enter my local SIM, the info comes up, that says: ''This is not a Verizon Wireless SIM" and the network goes gray, I can't select a new network. I tried entering Access Point Names, but to no success. Last month when I was in US, I brought the phone to Verizon Store, where they guaranteed me, that the phone is unlocked and should work properly even in Europe.
Does anybody have an idea, what should I do?
Thanks in advance.
Click to expand...
Click to collapse
Under mobile networks, is set to global?
Sent from my SM-G935V using Tapatalk
It’s set to global, and I can’t change that
SebStefMD said:
It’s set to global, and I can’t change that
Click to expand...
Click to collapse
Flash U firmware , will work everywhere PLUS bloatfree
https://forum.xda-developers.com/verizon-s7-edge/how-to/odin-stock-nougat-firmware-t3570156
SebStefMD said:
It’s set to global, and I can’t change that
Click to expand...
Click to collapse
How about under same settings where it says data roaming, is it set to allow all trips?
Sent from my SM-G935V using Tapatalk
bunnycool said:
Flash U firmware , will work everywhere PLUS bloatfree
https://forum.xda-developers.com/verizon-s7-edge/how-to/odin-stock-nougat-firmware-t3570156
Click to expand...
Click to collapse
So now I flashed the U rom on it, but now when I search for networks it says that there is an error... and the phone doesn’t connect to the network
SebStefMD said:
So now I flashed the U rom on it, but now when I search for networks it says that there is an error... and the phone doesn’t connect to the network
Click to expand...
Click to collapse
try a different sim or a network
It seems as if the radio was turned off, does anybody have an idea how to access those settings?

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