Database Users

My device doesn't support my provider: NO INTERNET

Hello,
Today I bought a HTC Hero and I am really happy with this device. However I can't make connection with internet. I have send a message to my provider for internet configuration and it is saying that my device doesn't support my provider. I have Vodafone. The mobile is sim lock free!
I hope you guys can help. Otherwise i have to sell it
Greats,
Kuy

Google for APN settings, enter manually. DO NOT PANIC

Country? If not america, then it will work, Voda are just trying to get you to buy a new contract.

barryallott said:
Country? If not america, then it will work, Voda are just trying to get you to buy a new contract.
Click to expand...
Click to collapse
Either that or you need an updated Sim card. My Mother has an old o2 Sim which doesn't support MMS or mobile internet, had to get a replacement sim to be able to do it.
Should be ok though, the settings are generic and will work with any phone

Thank you guys! You saved my phone...haha!
Ok.. Now i have to do a lot of reading!
Next thing is rooting !

barryallott said:
Country? If not america, then it will work, Voda are just trying to get you to buy a new contract.
Click to expand...
Click to collapse
Do you mean it will not work in America? I asked here a question http://forum.xda-developers.com/showpost.php?p=4618065&postcount=6
Phone is unlocked but i cant even set it up to work. Do i really have to purchase expensive internet plan to make it work?
Thanks in advance.

baisically an unlocked htc hero cant support american 3g banding because it doesnt support the specific frequencies or something
you should still be able to get 2g internet in the US
in the rest of the world you should be able to get 3g if your carrier supports it

immya said:
baisically an unlocked htc hero cant support american 3g banding because it doesnt support the specific frequencies or something
you should still be able to get 2g internet in the US
in the rest of the world you should be able to get 3g if your carrier supports it
Click to expand...
Click to collapse
I'm not saying it does not support 3G! I have t-mobile unlocked phone, it has correct frequences for t-mobile usa, the thing is that i just can't connect to ANY internet and device won't start unless i sign in =(((

alex_mib said:
Do you mean it will not work in America?
Click to expand...
Click to collapse
The OP is on Vodafone, which, last time I checked, was not operating on the American market.
So, yeah, it will not work

alex_mib said:
I'm not saying it does not support 3G!
Click to expand...
Click to collapse
Not sure what you mean here? If you are not saying it does not support 3G, presumably you are saying that it does support 3G. This is not true for any US network at present - the best you will get is EDGE.
alex_mib said:
I have t-mobile unlocked phone, it has correct frequences for t-mobile usa, the thing is that i just can't connect to ANY internet and device won't start unless i sign in =(((
Click to expand...
Click to collapse
I'm pretty certain that you get the option to skip the sign in process when you first switch on, and the FAQ says that this is the case ( ).
You should be able to skip the sign in, and then you should be able to manually setup the APN for T-Mobile access, or connect to a wireless access point via WiFi. Once this is done, you can re-run the registration process to sign into a google account.
Regards,
Dave

My nexus 6p can't call and receive call

Hi everyone please I need help
I buy nexus 6p form USA , and I am bring it at Saudi Arabia
After 2 weeks with a good mobile am surprised my phone can't call and receive calls
I tried to change preferred network to 2G or 3G but
I can't and I tried by *#*#4636#*#* still can't, only used lte and mobile data ,
I tried 3 sim card with different companies at my country
and the problem it's still
Please help me pleeeaaase

Hello please answer me

Tried calling the carriers for assistance?
Sent from a 128th Legion Stormtrooper 6P

Ferasmn said:
Hi everyone please I need help
I buy nexus 6p form USA , and I am bring it at Saudi Arabia
After 2 weeks with a good mobile am surprised my phone can't call and receive calls
I tried to change preferred network to 2G or 3G but
I can't and I tried by *#*#4636#*#* still can't, only used lte and mobile data ,
I tried 3 sim card with different companies at my country
and the problem it's still
Please help me pleeeaaase
Click to expand...
Click to collapse
Is your phone reading your sim card.. Did the network come up on the screen?

Yes it's reading a sim card , and I call carrier assistance

Please help me

Ferasmn said:
Please help me
Click to expand...
Click to collapse
Are you rooted?
Did you reboot your phone?
Did you do a factory reset?
Sent from my Nexus 6P using Tapatalk

Are you rooted? No
Did you reboot your phone? Yes
Did you do a factory reset? Yes

You said data works but calls don't?
Sent from a 128th Legion Stormtrooper 6P

Ferasmn said:
Are you rooted? No
Did you reboot your phone? Yes
Did you do a factory reset? Yes
Click to expand...
Click to collapse
did you reflash the Stock Rom?
You should give it a try if you didnt.(does not void warranty)
Contact google, they will probably send you a replacement if you dont want to mess with it that much.

Yes,data works but calls don't

I'm going to suggest a longshot here. It seems that you've gotten some good suggestions so far, so I want to throw this idea out there.
Have you "provisioned" your phone lately & updated the PRL? Meaning, have you told the phone to connect to your cellular carrier, then the carrier then tells your phone what services you are paying for & are supposed to have & what cellular towers you can use? Doing just this usually fixes all sorts of problems.
Go to Settings (the little gear icon), then More (in the Wireless & Networks). Cellular Networks, Carrier Settings. Tap on Update device config. Let it talk to the network. Tap on OK. After that, Update the PRL. Let it do it's thing. Tap on OK.
No reboot is necessary. It should be making calls, receiving calls & data should all be working.
Also, I keep the Preferred network type to global, although my carrier is CDMA & I'm in the US.

Hi dear , can't find carrier setting , I am search in the all my phone can't find it

Ctrl_Alt_Del said:
I'm going to suggest a longshot here. It seems that you've gotten some good suggestions so far, so I want to throw this idea out there.
Have you "provisioned" your phone lately & updated the PRL? Meaning, have you told the phone to connect to your cellular carrier, then the carrier then tells your phone what services you are paying for & are supposed to have & what cellular towers you can use? Doing just this usually fixes all sorts of problems.
Go to Settings (the little gear icon), then More (in the Wireless & Networks). Cellular Networks, Carrier Settings. Tap on Update device config. Let it talk to the network. Tap on OK. After that, Update the PRL. Let it do it's thing. Tap on OK.
No reboot is necessary. It should be making calls, receiving calls & data should all be working.
Also, I keep the Preferred network type to global, although my carrier is CDMA & I'm in the US.
Click to expand...
Click to collapse
Hi dear , can't find carrier setting , I am search in the all my phone can't find it

Please help me brothers..!

Ferasmn said:
Please help me brothers..!
Click to expand...
Click to collapse
Last time something like that happened to me was, when my old iPhone 6 had a blacklisted IMEI number. I could use all my data with the phone but not text or call anyone. Can you text people through SMS?

Yes I can text

Dears any solution s

Ferasmn said:
Dears any solution s
Click to expand...
Click to collapse
Really don't know either then. You said that you tried to change your preferred Network from LTE to 2g/3g but you can't? Are you always connected to LTE then? As far as i know you can't call on LTE.

my phone is also can not call and receive calls,text and 4G are still useful.It just stay in 4g and can not change to 2/3g.Hope someone can help us.

Sprint Preordered SM-G950U MSL

So just wanted to let you guys know at least this worked on my end. If you have the SM-G950U preordered S8 and using Sprint, you can edit MSL settings.
1. Go to diaper and type in ##3282#
2. Either view DATA or Edit
3. Type in '000000' as your MSL Code.
Don't know if you can really change too much but I'm going to play around a little.
Let me know if this is helpful to anyone or if anybody has any further suggestions or comments.

Worked for me also. Thanks for the information.
Sent from my SM-G955U using Tapatalk

No problem. I'm not really sure what would be beneficial to change but it is good that we ha e the access.

ait1071 said:
So just wanted to let you guys know at least this worked on my end. If you have the SM-G950U preordered S8 and using Sprint, you can edit MSL settings.
1. Go to diaper and type in ##3282#
2. Either view DATA or Edit
3. Type in '000000' as your MSL Code.
Don't know if you can really change too much but I'm going to play around a little.
Let me know if this is helpful to anyone or if anybody has any further suggestions or comments.
Click to expand...
Click to collapse
I got it still can't edit the APNS

Yeah not sure why we can't. However, interestingly if we try to access APN list via settings - connections- mobile networks - access point names, I can see a list of 7 APNs. I assume most are only used for OTA updates and if you set your connection. From cdma/LTE mode to global mode. If I then go into DATA Menu and edit mode and click on the APNs then I can only see 2 options (EHRPD or LTE) but I am able to select the one I want and change it. However, I do see that I don't have the option to add a APN. This might be a limitation when using Sprint as the carrier.

ait1071 said:
Yeah not sure why we can't. However, interestingly if we try to access APN list via settings - connections- mobile networks - access point names, I can see a list of 7 APNs. I assume most are only used for OTA updates and if you set your connection. From cdma/LTE mode to global mode. If I then go into DATA Menu and edit mode and click on the APNs then I can only see 2 options (EHRPD or LTE) but I am able to select the one I want and change it. However, I do see that I don't have the option to add a APN. This might be a limitation when using Sprint as the carrier.
Click to expand...
Click to collapse
Well the thing is that I have a sprint Galaxy S8 with i bought "unlocked" to my surprise it wasn't I have ATT. So im looking to whatever i can t get this cellphone unlocked!!!! Since I don't have a Sprint SIM. I can't edit APNS on settings!!

Hmm well I figured you probably already tried this but earlier if I went to Settings- connections - mobile networks- network mode and changed to gsm/umts I was able to then click manual and search for network and connect to either AT&T or T-Mobile. Not sure if this Must be done first.

ait1071 said:
Hmm well I figured you probably already tried this but earlier if I went to Settings- connections - mobile networks- network mode and changed to gsm/umts I was able to then click manual and search for network and connect to either AT&T or T-Mobile. Not sure if this Must be done first.
Click to expand...
Click to collapse
I went to Settings-conection- I don't have mobile networks here.
I don't know if you need to have a sprint sim for this. But right now I don't have any sim because Im using ATT and using a older phone to be able to have a phone!!!

Okay so I just tried this option. Go into the connection and network mode and change to automatic. Then had to restart. Once restarted I went back to network mode and changed to gsm. Then I went to network operators and searched for network. Got the error that it must kill data connection before searching. I selected ok and searched. Att and T-Mobile came up. I selected Att and it said it registered on AT&T. I don't have an AT&T SIM so I can't test. However, in the morning of I see my roommate I might be able to try his SIM.

Also you might have to select gsm mode and then do the ##3282# and edit mode first and then go into settings to change network operators. Not sure but it seems ##3282# edit mode must be done to unlock additional settings in the phone.

ait1071 said:
Okay so I just tried this option. Go into the connection and network mode and change to automatic. Then had to restart. Once restarted I went back to network mode and changed to gsm. Then I went to network operators and searched for network. Got the error that it must kill data connection before searching. I selected ok and searched. Att and T-Mobile came up. I selected Att and it said it registered on AT&T. I don't have an AT&T SIM so I can't test. However, in the morning of I see my roommate I might be able to try his SIM.
Click to expand...
Click to collapse
Don't have conection mode either. I'm thinking you have this enabled because you have a sprint sim in it!!

Did you buy the phone already activated on Sprint network? And also it is a G950U correct? The only reason I ask is because I think the G950U is unlocked but if it was already activated on Sprint, then you might have to factory reset the phone and have the AT&T SIM inserted to have AT&T be your carrier.

ait1071 said:
Did you buy the phone already activated on Sprint network? And also it is a G950U correct? The only reason I ask is because I think the G950U is unlocked but if it was already activated on Sprint, then you might have to factory reset the phone and have the AT&T SIM inserted to have AT&T be your carrier.
Click to expand...
Click to collapse
I don't know I bought it from somebody locally who said it was unlocked and yes it says G90U but when I insert the sim card it says invalid sim card.
Let me try the reset with the AT&T sim in it to see

When I first turned the phone on it never had the Sprint splash screen until it finished setting up and power cycled. That was the first thing I noticed. Also the phone should be unlocked by default bc this variant is exactly the same for the 4 major carriers. When I checked the firmware both CSC and AP it was the exact same as T-Mobile firmware.

Please let me know if that works. It is just a suggestion and there is so much confusion on this at least from my part. Not to mention not much info on the forum yet. If this works then it might shed some light on the G950U variant.

ait1071 said:
Please let me know if that works. It is just a suggestion and there is so much confusion on this at least from my part. Not to mention not much info on the forum yet. If this works then it might shed some light on the G950U variant.
Click to expand...
Click to collapse
Did it still the sprint splash screen comes on!!! Waiting until boots full

Hmm hopefully it isn't a firmware issue. I'm not sure if there is an AT&T firmware up on samfirm.com yet

ait1071 said:
Please let me know if that works. It is just a suggestion and there is so much confusion on this at least from my part. Not to mention not much info on the forum yet. If this works then it might shed some light on the G950U variant.
Click to expand...
Click to collapse
Does not work. Is says please provide the UICC that came with the phone. So apparently when you activate it with a provider it locks!!

Sounds like it might SIM carrier lock. I think the law last year stated that we have to be able to swap phone on any carrier in the US. There is a UICC unlock under settings and software updates but it wouldn't work for me. If I remember properly I had to wait about a month or two before they would let me UICC unlock it. On samfirmware there isn't an AT&T firmware uploaded yet. There should be soon. You could try to wipe and use the T-Mobile firmware as this is GSM and will at least be the network of roam for AT&T. Might at least allow you to use the SIM or at least activate on AT&T

ait1071 said:
Hmm hopefully it isn't a firmware issue. I'm not sure if there is an AT&T firmware up on samfirm.com yet
Click to expand...
Click to collapse
Well checked on sammobile.net still nothing for the AT&T varian, but if you look at the S8+ they already have the firmware for AT&T
---------- Post added at 04:22 AM ---------- Previous post was at 04:20 AM ----------
ait1071 said:
Sounds like it might SIM carrier lock. I think the law last year stated that we have to be able to swap phone on any carrier in the US. There is a UICC unlock under settings and software updates but it wouldn't work for me. If I remember properly I had to wait about a month or two before they would let me UICC unlock it. On samfirmware there isn't an AT&T firmware uploaded yet. There should be soon. You could try to wipe and use the T-Mobile firmware as this is GSM and will at least be the network of roam for AT&T. Might at least allow you to use the SIM or at least activate on AT&T
Click to expand...
Click to collapse
Could do it. I wiped the Verizon one but still the sprint splash screen come on so I don't know

Huawei Nova Plus does not connect to any network in the USA

Hey
Im having a problem, everytime i go to the USA, my Huawei Nova Plus does not work, its an unlocked phone, the phone supports all bands of network. I dont know why it just is never able to connect to a network there.
I tried with an Irish vodaphone sim card, and also tried with a USA T Mobile sim card, Both didnt work, tried in both sim slots also.
any help is appreciated.

a-ham said:
Hey
Im having a problem, everytime i go to the USA, my Huawei Nova Plus does not work, its an unlocked phone, the phone supports all bands of network. I dont know why it just is never able to connect to a network there.
I tried with an Irish vodaphone sim card, and also tried with a USA T Mobile sim card, Both didnt work, tried in both sim slots also.
any help is appreciated.
Click to expand...
Click to collapse
Hello!
Did you check if the APN is set?

My understanding is that APN is needed for mobile data,
I couldnt even get the normal phone to work.

a-ham said:
My understanding is that APN is needed for mobile data,
I couldnt even get the normal phone to work.
Click to expand...
Click to collapse
Oh, i'm sorry. It looks like i've misunderstood.
I've understood that you have trouble with mobile data since you've wrote "network".

No service

http://www5.0zz0.com/2018/10/10/03/698559611.png
hello there ,
I have an essential phone unlocked variant , I get no service when I insert my sim card in and i can't choose networks .
do you have a solution for this issue .?

Rwin01 said:
http://www5.0zz0.com/2018/10/10/03/698559611.png
hello there ,
I have an essential phone unlocked variant , I get no service when I insert my sim card in and i can't choose networks .
do you have a solution for this issue .?
Click to expand...
Click to collapse
Does it say Sim not present? If not, go online and search for APN settings for whatever network your on and enter them in as listed. On the screen you posted, click "access point names" and transpose the data from whatever your carrier's APN settings.

https://imgur.com/SD35C8d
Twowong4words said:
Does it say Sim not present? If not, go online and search for APN settings for whatever network your on and enter them in as listed. On the screen you posted, click "access point names" and transpose the data from whatever your carrier's APN settings.
Click to expand...
Click to collapse
APN settings are set automatically with my local carrier sim card .
check attached photo

Rwin01 said:
https://imgur.com/SD35C8d
APN settings are set automatically with my local carrier sim card .
check attached photo
Click to expand...
Click to collapse
Can you raise this in guide section ->uicc unlock post. you can ask for modem partition from someone who has openus variant and can flash those ones. Did you also check your sim in another phone

arjunv said:
Can you raise this in guide section ->uicc unlock post. you can ask for modem partition from someone who has openus variant and can flash those ones. Did you also check your sim in another phone
Click to expand...
Click to collapse
yes my sim works in another phone . and i installed BTS rom and still having the same issue

Rwin01 said:
https://imgur.com/SD35C8d
APN settings are set automatically with my local carrier sim card .
check attached photo
Click to expand...
Click to collapse
Maybe i dont understand but it looks as if you have 2 APN settings profiles yet you don't have either selected.

Twowong4words said:
Maybe i dont understand but it looks as if you have 2 APN settings profiles yet you don't have either selected.
Click to expand...
Click to collapse
My phone is somehow locked for Sprint after the September update even if I have an unlocked variant (OPENUS)

Rwin01 said:
My phone is somehow locked for Sprint after the September update even if I have an unlocked variant (OPENUS)
Click to expand...
Click to collapse
https://forum.xda-developers.com/essential-phone/how-to/discussion-brainstorm-sim-unlock-t3724135
https://forum.xda-developers.com/essential-phone/how-to/discussion-invalid-sim-card-options-t3838749
I glanced at these but didn't read the whole threads. Pretty sure they address sprint sim card locking post update. It may be worth reading about to see if yours is a similar situation. Good luck man.

I'm kind of in the same boat, essential phone openus variant with no service. I've tried different things and have been able to get it to work but just for some time before it gets no service again or some odd behavior. I don't get invalid sim or no sim notification, it is a no service notification, apparently it recognizes SIM and accepts it but is not able to find a network, as if it were out of coverage or mobile radio off. SIM card has been tested in another essential phone at same location and works flawlessly.
So far I've found that if I downgrade software to nougat and then update to oreo or pie, and then insert SIM, phone is able to get LTE connection, receive or make calls, it works fine. But then after a couple of hours or even half a day, it gets no service again. Network or factory resetting doesn't do anything, changing network settings neither,then after If phone is restarted with sim in or if sim is inserted while on, it immediately shows voicemail notification but there is no way to retrieve it of course.
Most of the times at network settings it gets and shows the correct apn but it doesn't let to choose network manually, it turns back to automatically and says no networks available. Some times I get a rare relation with wifi connection, if wifi is on and connected it shows carrier name as if ti was connected to network but no calls in or out, as soon as wifi is turned off or disconnects, carrier goes back to No Service.
Maybe someone knowing this has some idea of why phone has this strange behavior which makes it useless as a phone.

rodmat said:
I'm kind of in the same boat, essential phone openus variant with no service. I've tried different things and have been able to get it to work but just for some time before it gets no service again or some odd behavior. I don't get invalid sim or no sim notification, it is a no service notification, apparently it recognizes SIM and accepts it but is not able to find a network, as if it were out of coverage or mobile radio off. SIM card has been tested in another essential phone at same location and works flawlessly.
So far I've found that if I downgrade software to nougat and then update to oreo or pie, and then insert SIM, phone is able to get LTE connection, receive or make calls, it works fine. But then after a couple of hours or even half a day, it gets no service again. Network or factory resetting doesn't do anything, changing network settings neither,then after If phone is restarted with sim in or if sim is inserted while on, it immediately shows voicemail notification but there is no way to retrieve it of course.
Most of the times at network settings it gets and shows the correct apn but it doesn't let to choose network manually, it turns back to automatically and says no networks available. Some times I get a rare relation with wifi connection, if wifi is on and connected it shows carrier name as if ti was connected to network but no calls in or out, as soon as wifi is turned off or disconnects, carrier goes back to No Service.
Maybe someone knowing this has some idea of why phone has this strange behavior which makes it useless as a phone.
Click to expand...
Click to collapse
I think your phone locked for Sprint like mine , call them to unlock it .
mine is unlocked From Sprint now , but i sill need a Sprint Sim to complete the unlock process which i didn't get yet , I don't know where i can get one (I LIVE IN MOROCCO)

I guess it's possible but I really don't think that phone could be locked to sprint. I understand although sprint variant is supposed to be locked, most users are able to use other carrier sim, and only the pie update has shown invalid sim, which is not this case by the way.

rodmat said:
I guess it's possible but I really don't think that phone could be locked to sprint. I understand although sprint variant is supposed to be locked, most users are able to use other carrier sim, and only the pie update has shown invalid sim, which is not this case by the way.
Click to expand...
Click to collapse
mine is not a Sprint variant , and somehow is locked to Sprint , it was previously purchased From Best Buy . but after installing Pie on it , it shows no service , i called Sprint and they said it's locked to them
than i made an unlock request and they unlocked it

ok, so maybe flashing modemst images for openus variant could solve the problem, I don't mind trying if they come available but haven't found them yet.

rodmat said:
ok, so maybe flashing modemst images for openus variant could solve the problem, I don't mind trying if they come available but haven't found them yet.
Click to expand...
Click to collapse
if you found them , let me know , i wanna try them as well