[Q] LG g2 d802 Serial number gone - G2 Q&A, Help & Troubleshooting

Hi, i brought a used LG G2 with USB cable, earphones and charger but nothing else, no box or anything... rooted the phone today and saw a new update available to download but for some stupid reason i cant update the phone on my Computer, tried on my phone and it said "your phone is not registered yet" so i went to the LG website to register the phone but couldnt fill in the serial number part since i dont know where the hell is it, since i dont have the box of the phone and theres nothing on the back just next to the LG logo i couldnt registered the phone and now im actually worried since not having the serial number might be really bad i guess, and the worst part is that i cant get in touch with the guy who sold it to me.
My question is, is it rly bad not having the serial number ? is there a way i can get it back somehow ? can i update the phone anyway without having to flash or somthing "dont have much knowledge on that"?
Thx in advance.

primary_lotus said:
Hi, i brought a used LG G2 with USB cable, earphones and charger but nothing else, no box or anything... rooted the phone today and saw a new update available to download but for some stupid reason i cant update the phone on my Computer, tried on my phone and it said "your phone is not registered yet" so i went to the LG website to register the phone but couldnt fill in the serial number part since i dont know where the hell is it, since i dont have the box of the phone and theres nothing on the back just next to the LG logo i couldnt registered the phone and now im actually worried since not having the serial number might be really bad i guess, and the worst part is that i cant get in touch with the guy who sold it to me.
My question is, is it rly bad not having the serial number ? is there a way i can get it back somehow ? can i update the phone anyway without having to flash or somthing "dont have much knowledge on that"?
Thx in advance.
Click to expand...
Click to collapse
you should have the imei number on a white sticker on the back of the phone. that will be as good as a serial number to your carrier.

thats the problem, i dont have that sticker.... the previous owner must´ve taken it out or somthing but i can check my imei anytime, i just cant see where is the serial number.

primary_lotus said:
thats the problem, i dont have that sticker.... the previous owner must´ve taken it out or somthing but i can check my imei anytime, i just cant see where is the serial number.
Click to expand...
Click to collapse
Go to settings, about phone, and somewhere there you will find your IMEI, write it down somewhere and then try?
Sent from my LG-D802 using XDA Premium 4 mobile app

Thx anyway but it doesnt work, just because imei is and serial number are 2 completely diferent thing.

If you take the back cover off of the device. There should be a sticker inside with the serial number on it.
Also if you take the last number off the imei that should work.
Sent from my LG-G2 using XDA Premium 4 mobile app

hey, took the back cover off but cant find it, maybe its under the battery but i wont touch there or i might do somthing that ill regret later, tried to put 1 less imei number on serial thingy but its not working aswell.
thx anyway for reply

hey, after some tought i decided to put CM11 on this phone since i couldnt update it anyway, now... when i go to settings/about phone/status i can see my serial number there.
Is it my real serial number ? or just some serial number from the rom itself? sry i dont have much knowledge on this stuff.

primary_lotus said:
hey, after some tought i decided to put CM11 on this phone since i couldnt update it anyway, now... when i go to settings/about phone/status i can see my serial number there.
Is it my real serial number ? or just some serial number from the rom itself? sry i dont have much knowledge on this stuff.
Click to expand...
Click to collapse
Should be the real serial number.
Sorry the other stuff didnt work.
But that should be it!
Sent from my LG-G2 using XDA Premium 4 mobile app

primary_lotus said:
hey, after some tought i decided to put CM11 on this phone since i couldnt update it anyway, now... when i go to settings/about phone/status i can see my serial number there.
Is it my real serial number ? or just some serial number from the rom itself? sry i dont have much knowledge on this stuff.
Click to expand...
Click to collapse
Hi
Have you found a way to fix the "Your phone is not registered yet" problem?

I facing the issue of not registered yet..
My LG g2 is giving an error of your phone not yet registered.. I cant update my phone to Kitkat.. I dont want root the device.. Please help...

Related

My HTC touch (ELF) has changed imei number automatically.

My original IMEI number was starting from 35XX and now its has been changed to 44XXXX i have not done anything just using phone as it is. Because of this whenever i inset my simcard my phone gets hanged.
Please help me. I am from Gujarat using HTC with Airtel.
How could this happen?
I dont think it will change automatically.
Someone must have changed it.
Bring back to Airtel and ask them about it.
there was a thread some time ago talking about a problem with some elfs going to a special imei, that its blacklisted so it wont work.
i think the mods have deleted the thread, but search in google the whole imei number u have now.
crapula512 said:
there was a thread some time ago talking about a problem with some elfs going to a special imei, that its blacklisted so it wont work.
i think the mods have deleted the thread, but search in google the whole imei number u have now.
Click to expand...
Click to collapse
The problem has now one more thing when it starts the phone even without sim it gets hanged. now even i cant see IMEI number by starting and when it starts screen becomes red please help me...
Screen becomes red?
Is there 3 colours on the screen?
Are you still in warrenty?
no phone is not in warrenty
So now, your phone cant start?
Cant go to windows mobile?
jeremy89632 said:
So now, your phone cant start?
Cant go to windows mobile?
Click to expand...
Click to collapse
yes i cant
Can you try to flash via SD?
http://wiki.xda-developers.com/index.php?pagename=Elf_SD_Card_Flashing
Works for elf and elfin.
late reply: phone had water damaged, the best thing you can do is stop messing around, remove battery, and take it to capable technician.
it happens often that imei gets to factory default, not 1st case I´ve seen...
br
that could be that your elf was reported in your operator and the lasted owner send to changued IMEI of the device for continues working with then.
your device dont have any problem for that IMEI only work again
Enjoy dont worry

[Q] big problem

i changed my rom many times, i used chifu rom mostly because i liked them but i realise i have kind of a big huge problem, i dont know how but my phone's Imei got changed ( yes yes i'm a dumbass ) is there any way to change it back to the original one ??? i know that changing imei is not a legal thing , but what i just want to change it back to the original one... if not it is still working , i dont know for how much long but it is
thanks ins advance
best regards
I think whats probably happened is that the ROM you are currently using is displaying the imei number of the handset that it was originally dumped from.
It has not actually changed the imei number of your handset its simply displaying the wrong number.
Bottom line is that you imei is still the same number that is printed on your device (under battery or wherever)....
My HD2 shows a different imei but I have been assured by the chef of the ROM that I use that its not a problem so dont worry.
Hope that helps.
Ps Im moving this to the general section.
thank u very much
i wont worry about it when it stops working then i will get worried about it but until then
yeah theres no need to worry....
if you need your imei it will be on your device, probably under the battery or in the documents you got with the phone.

Asus Device Tracker

http://waveshare.asus.com
I xposted on Asus Prime, but it might be relevant to the original model as well. Can anyone get to this site and get it to work? Mine says sending forever.
edit: got it, used my google account to sign in instead and it worked
dude2k5 said:
http://waveshare.asus.com
I xposted on Asus Prime, but it might be relevant to the original model as well. Can anyone get to this site and get it to work? Mine says sending forever.
edit: got it, used my google account to sign in instead and it worked
Click to expand...
Click to collapse
When I enter my serial number it says "Please enter correct Serial Number"
For some reason it shows incorrect serial in about menu. Typed the one written on the box and it showed me another error saying that TF101 and slider running HC are not supported.(updated to ICS)
When I enter my serial it says it will be available on ICS (which I'm running) and not available on honeycomb...
aligatro2010 said:
When I enter my serial number it says "Please enter correct Serial Number"
For some reason it shows incorrect serial in about menu. Typed the one written on the box and it showed me another error saying that TF101 and slider running HC are not supported.(updated to ICS)
Click to expand...
Click to collapse
+1
Mine is TF101.
Same issue.
Anyone found a fix?
Also (more importantly): should the S/N in the menue be the same as the label on the TF101?
If yes: is there a way to change the S/N so the menu shows the correct number?
There are two seral numbers on the device one is the B## number the other is in the software so you need to go to settings/about to find it. If you are on a custom rom that may have changed
mrevankyle said:
There are two seral numbers on the device one is the B## number the other is in the software so you need to go to settings/about to find it. If you are on a custom rom that may have changed
Click to expand...
Click to collapse
Thanks for the quick reply.
Yup, I have the B70xxx S/N on the device and a 16 digit number in the software.
I previously did root/unroot my TF101 but now back on stock. Does rooting/unrooting have something to do with the mismatch? or is this normal to have the 2 different numbers?
Like other posters: when I enter the S/N found in settings I get the message "please enter correct SN". When I enter the B70 SN I get the message "not supported on Honeycomb" (even though I'm on ICS).
The serial number in the menu is the device's specific ID number, this is used when you are in ADB or APX mode, if for example you are programming multiple TF101's simultaneously, to discern which device you are communicating with. As far as I can tell, the S/N on the case is the MFG Serial, not the Device ID, and thus Asus should be tracking it by the serial number, although as mentioned if you flash your device with another firmware, this may cause conflict with Asus' database of S/Ns..I haven't tested this to be sure, but I am thinking that the device ID will remain the same regardless of which ROM you flash, as this seems to be tied to the bootloader, which is what the PC communicates with (for example, my bootloader got wiped while flashing Ubuntu, and after flashing back to stock the PC would not recognize my device until I reflashed the ICS bootloader..so if you have flashed your bootloader this may also cause a conflict with Asus' database, I can't confirm for sure).
I will do some investigating when I get home to see if flashing ROMs and bootloaders will alter the device's ID number, or if I can otherwise discern what exactly will cause conflict like this, i.e. flashing a custom ROM, flashing a modded stock ROM, flashing a new bootloader, etc. That is, provided my device will be recognized to begin with (as stated, I have had to flash the bootloader once, so that may cause a problem for me).
There are some ADB commands that will pull up this device ID number (and maybe serial number too, not too sure on that) and I will see if this number changes at all while flashing custom ROMs..either way, I'm sure there is some sort of algorithm that is responsible for tying these two numbers together (similar to the bootloader in the OG Xbox and the serial number of the device/HDD, all these numbers were used to create the unlock key for the HDD/BIOS, there is more than likely a similar function tying these numbers together for Asus as well). Though it will take some testing to confirm whether these numbers can be altered in the device's memory.
This may help chatch find his stolen TF since he knows his MFG S/N..
I also had my Transformer stolen a few days ago. As soon as I realized it had happened I tried to push some apps to it( plan b, other tracking apps) but I was too late I guess. Maybe it was already wiped. It had the Revolver ICS Rom installed on it and I checked the tracking option in settings.
When I entered the model serial number on the original packing box (Luckily? I still had it) I got that same error about it not working on the TF101.
It really sucks knowing someone is having fun with my sweet baby
Sent from my HTC Raider X710e using xda premium
Androidlost
A much better free alternative (all Android, not only ASUS) is the app androidlost on the market.
I've also just tried both serial numbers, same message as you guys got. Obviously an error by Asus. I'm totally stock USA ICS firmware
Sent from my Transformer TF101 using xda premium
Remember folks the O in B5O, B6O, B7O, etc is a O, as in Ohh, not 0 as in zero. All other 0s in serial number are zero.
Either way this doesn't work with tf101 right now.
Sent from my Transformer TF101 using Tapatalk
I just sent an escalation support email to Asus about this issue. Will keep you informed on what I hear back from them.
Sent from my SGH-T959 using xda premium
eminembdg said:
I just sent an escalation support email to Asus about this issue. Will keep you informed on what I hear back from them.
Click to expand...
Click to collapse
I did too.
But my hopes are low. They did not reply to a previous case I opened online (dock issue). Had to phone Asus Australia to open a case again.
I think everyone who have this problem should log a case with them. Maybe this will put enough pressure on them to take notice.
yud said:
I did too.
But my hopes are low. They did not reply to a previous case I opened online (dock issue). Had to phone Asus Australia to open a case again.
I think everyone who have this problem should log a case with them. Maybe this will put enough pressure on them to take notice.
Click to expand...
Click to collapse
Agree! It literally takes like at most 3 minutes to send escalation email. The more the better
Sent from my SGH-T959 using xda premium
Wow! Total shocker! They still haven't replied back to me. Ugh
Sent from my SGH-T959 using xda premium
Different number here
I work at Best Buy here in the US and bought my Asus Transformer about a month ago. I've tried to use that Device Tracker thing too but keeps telling me the same thing it's been telling y'all. Only thing is, the serial number I have starts with C1O. Does anyone else have something similiar?
CaliTexan5 said:
I work at Best Buy here in the US and bought my Asus Transformer about a month ago. I've tried to use that Device Tracker thing too but keeps telling me the same thing it's been telling y'all. Only thing is, the serial number I have starts with C1O. Does anyone else have something similiar?
Click to expand...
Click to collapse
DOESN'T matter what serial you have nor which one you use, either the one on the sticker or one in the settings menu. They've obviously messed something up on their end. It won't work with our tf101s
Sent from my Transformer TF101 using xda premium
Well here's the reply I got back from Asus :
Dear Mr. Ginley,
I do apologize for your inconvenience and we do aware of the issues. In the meantime have you tried factory reset feature after the latest firmware update? Please backup your personal data and try this method if you have not done so. Please do let me if the problem still persists afterward.
Thank you,
Aaron L ASUS Customer Care Team
Sent from my SGH-T959 using xda premium
Obviously a factory reset wont do anything, I've tried. So I replied with that and we'll see what happens now
Sent from my SGH-T959 using xda premium
eminembdg said:
Obviously a factory reset wont do anything, I've tried. So I replied with that and we'll see what happens now
Click to expand...
Click to collapse
as expected...
why would a factory reset do anything???
it's not our devices that have a problem, it's their Device Tracker system...

[Q] Serial number different?

Hey guys. Just curious if anyone else has this issue.
The serial number on my Nexus 4 box is completely different than the serial number listed under settings/about phone/status. The IMEI matches. Now, I didn't take the phone apart or anything to check the serial number that would be listed someowhere inside the device, but I am going to guess it doesnt match what my phone says.
My Galaxy Nexus had the same issue. The serial number on the sticker under the battery was different than the one under settings/about phone/status. I assumed that the issue on the G-Nex came about because I had it unlocked and flashed some various ROMS from time to time. I asked the question in the Gnex forum and no one else seemed to have the problem.
On this phone however, I haven't rooted it or flashed anything. I did unlock the bootloader (to prevent losing everything in the event I do decide to root in the future). The other day I was registering the device with my insurance and needed to get the IMEI and SN. I had both the phone and box and noticed that the Nexus 4 has this issue as well.
Anyone else not match?
Oh, and when I searched I saw a thread over in the GS3 forum where someone else had the same issue but the way it was explained over there doesnt seem to make sense in my situation. That phone was rooted and running custom ROM. When they put stock on the SN matched again. I am running stock and unrooted so not quite the same.
Any help would be appreciated. Thanks.
Does the serial number on the phone match the Google Play order sheet? If so, I'd use that one.
asawoszc said:
Does the serial number on the phone match the Google Play order sheet? If so, I'd use that one.
Click to expand...
Click to collapse
The serial number on the Google Play packing sheet is the IMEI number. It says "serial number" but it is the IMEI number. That matches the IMEI on the phone, not the serial number.
I am talking about the serial number on the phone and the serial number on the box. They do not match. The IMEI numbers do match.
The number in the settings menu is the CSSN. What that means, I have no idea.
Well at least you have some idea.
Does anyone else have this problem though? I think it is strange if its only me.
Same problem with my gnex. That is.... Problem on my phone but not other people's. Makes me feel like something I did changed it. But I didn't do anything other than unlock. strange.
Sent from my Nexus 4 using xda app-developers app
Same here, the serial in settings->
about phone->status is completely different than the one on the box. It doesn't even look like it follows the same format. The one on the box does look like it partially matches the IMEI.
Sent from my Nexus 4 using xda app-developers app
Mine is completely different as well. Anyone else have this problem?
VertigoM said:
Mine is completely different as well. Anyone else have this problem?
Click to expand...
Click to collapse
Everybody's numbers are different. They don't represent the same thing. The one on the phone is the CSSN and the one on the box is the SSN.
There is no "problem."
El Daddy said:
Everybody's numbers are different. They don't represent the same thing. The one on the phone is the CSSN and the one on the box is the SSN.
There is no "problem."
Click to expand...
Click to collapse
Ok thanks for the clarification.

nexus 7 imei cant see

i got a problem my display is set out cant see imei want sent to servcie center pls help
You can find it on the box of your device.
no box more
If you're really desperate, you try to open it, maybe there it's written somewhere, but I'm not sure.
tried no luck inside
Then as far as I know, you have no way of telling the imei number.

Categories

Resources