Have searched the Diamond Forum extensively, but not found mention of this problem.
My Exchange E-Mail from WM6.1 refuses to download (or at least open) attachments. This happens with .doc .docx .pdf .xls .xlsx attachments. These attachments open without a problem, when I use another two e-mail accounts using imap, the problem only occurs when synchronising with my Exchange Server.
It looks as if the attachment is being downloaded, but it doesn't then open. I have posted this on the Vodafone Forum (post 50578 and update 135471), and one other person reported the same problem, but no solutions were forthcoming. I have just installed the latest ROM, without effect.
Any suggestions ?
Rom Version : 1.97.161.4 WW
Rom Date : 10/26/08
Radio version : 1.08.25.08
Protocol version 52.44.25.24U
Does tapping and holding on the attachment and hitting "Save as..." work?
If the above suggestion does not work then there could be an issues with your provider
Thanks for the suggestion but Save As does nothing.
If I tap the attachemnt, a green arrow appears next to it, and the "Downloading..." message appears at the bottom of the screen, but when it finishes, the Attachment reverts to a blank grey icon next to the filename, rather than the icon representing the application.
This leads me to believe the device downloads the attachment, but for some reason it is not being saved, or the linked program is not being invoked. In \Internal Storage\Inbox.mst29991181.1156583424\Mail Attachments, I can see several zero size *.att files
The provider Vodafone say this is not a widely reported problem, but at least one other User on their Forum has reported it.
Can you not contact the exchange admin and ask to see the error log? is it a work or hosted exchange server(2003 or 2007)?
How about a hard reset? extreme you might say but can help.
pcibob said:
Have searched the Diamond Forum extensively, but not found mention of this problem.
My Exchange E-Mail from WM6.1 refuses to download (or at least open) attachments. This happens with .doc .docx .pdf .xls .xlsx attachments. These attachments open without a problem, when I use another two e-mail accounts using imap, the problem only occurs when synchronising with my Exchange Server.
It looks as if the attachment is being downloaded, but it doesn't then open. I have posted this on the Vodafone Forum (post 50578 and update 135471), and one other person reported the same problem, but no solutions were forthcoming. I have just installed the latest ROM, without effect.
Any suggestions ?
Rom Version : 1.97.161.4 WW
Rom Date : 10/26/08
Radio version : 1.08.25.08
Protocol version 52.44.25.24U
Click to expand...
Click to collapse
Sounds like an exchange server problem. You should contact your exchange admin to see if they can change any policies related to that.
Thanks for the responses.
I AM The Exchange Adminstrator ! I don't think the problem lies there, as e-mail sent to my previous PDA (Vodafone 1605),and e-mails still sent to one of my colleagues 1605 don't demonstrate the same problem. The problem is only rpesent on the Diamond.
I have also tried several hard resets, together with a ROM Flash Updates, to no avail.
Regards
Process of elimination
As you tried hard resets and other roms it might be a network issue?
Why not try using a trial on 4smartphone.com (14 days free) and if that works then you no its not the device.
Have you even tried a different SIM card?
What version of Exchange are you running? 2k7 can control the size and amount of mail you're retrieving via EAS policy, plus if you can download attachments or not.
Then again, since you're ok with EAS on a tytn, then it must be the phone or network. Have you tried swapping SIMs to eliminate the possibility of content filtering on the network side?
I've never had any trouble with EAS and I've tried plenty of other ROMs, and I'm the vodafone network also - you tried any of the newer custom ROMs to eliminate that?
We are running SBS2003 Premium SP2, and Exchange Reports Version 6.5.7638.1
I have tried the SIM from the TyTn that downloads ok in that PDA, it doesn't in the Diamond.
I have the latest official ROM from the Vodafone website, don't really want to upgrade with unofficial ROM's in case I brick the phone.
Just as an update, by watching carefully as the phone tries to collect the Attachment, the initial message "Downloading..." is temporarily followed by "Loading Message ...", which quickly dissappears, and the logo against the attachment changes back from the green download arrow to the grey logo.
pcibob said:
We are running SBS2003 Premium SP2, and Exchange Reports Version 6.5.7638.1
I have tried the SIM from the TyTn that downloads ok in that PDA, it doesn't in the Diamond.
I have the latest official ROM from the Vodafone website, don't really want to upgrade with unofficial ROM's in case I brick the phone.
Just as an update, by watching carefully as the phone tries to collect the Attachment, the initial message "Downloading..." is temporarily followed by "Loading Message ...", which quickly dissappears, and the logo against the attachment changes back from the green download arrow to the grey logo.
Click to expand...
Click to collapse
Hi
in the email sync options do you have the "include file attatchments" ticked?
ekksman said:
Hi
in the email sync options do you have the "include file attatchments" ticked?
Click to expand...
Click to collapse
I don't have that ticked and I still get attachments - i think this option is for downloading the file instead of clicking on it later.
@pcibob
I know some Vodafone ROMS are buggy. for example my friend has an X1 for which he uses M$ Live - MSN etc. if he installs TomTom the the MSN live stops working - how wierd is that.
Take the blunge and customise your ROM it is really stright forward, this may help.
It doesn't matter if this is ticked or not (I have tried both). I understand this tick means that the attachment will be dowloaded WITH the mail, whilst if it is unticked it should be able to download the Attachment AFTER the mail, if required. Both don't work !
pcibob said:
It doesn't matter if this is ticked or not (I have tried both). I understand this tick means that the attachment will be dowloaded WITH the mail, whilst if it is unticked it should be able to download the Attachment AFTER the mail, if required. Both don't work !
Click to expand...
Click to collapse
Was asking as I had the same problem with another device and only work around I found was to have it unticked, tap onto attatchment to download, go to comm manager turn flight mode on and off and it would download, strange but it worked. not sure would do the same for you, sorry if it doesnt
ekksman said:
Was asking as I had the same problem with another device and only work around I found was to have it unticked, tap onto attatchment to download, go to comm manager turn flight mode on and off and it would download, strange but it worked. not sure would do the same for you, sorry if it doesnt
Click to expand...
Click to collapse
Thanks for the suggestion, but tried it with no joy.
I am seriously considering updating the ROM with a non Vodafone version. Any suggestions as to which ROM to try ? I would like to hear from other Vodafone Users if this has caused them any problems. I am a bit nervous about bricking the phone.
GO and Update
pcibob said:
Thanks for the suggestion, but tried it with no joy.
I am seriously considering updating the ROM with a non Vodafone version. Any suggestions as to which ROM to try ? I would like to hear from other Vodafone Users if this has caused them any problems. I am a bit nervous about bricking the phone.
Click to expand...
Click to collapse
I would go for this option.
There is plenty of help here if you need it.
I have flashed at least 15 diamonds fro my work and countless other devices. Now if I can do it .
1) install Olipro Hard-spl.1.93 Download and extract , click on RUU - follow instructions - when confirmed an application wants to run on your device. (click YES to allow) this process takes a few MINS and the screen goes blank for a while. Do not touch device until the RUU states finished (the phone should restart anyway)
2) if you wish to confirm the installation of Hard-SPL the hold down the down-arrow volume key during reset or start-up process, you should be presented with a RGB and white screen with
"DIAM100"
"SPL_1.93. Olinex
(thats Olipro and Cmonex-combined forum users)
Thats confirmation enough.
3) restart device again. and pick a ROM (Recommendation from me would be this Shaks1979 ROM (download and extract - Run RUU) similar to step one.
4) restart your phone and enjoy life without the vodafone poop. hopefully you exchange will work.
4a) its very easy to revert back to standard stuff
Take the plunge.........
R3PUBL1K said:
I would go for this option.
There is plenty of help here if you need it.
I have flashed at least 15 diamonds fro my work and countless other devices. Now if I can do it .
.........
Click to expand...
Click to collapse
You are tempting me.
One final question. Will the Vodafone Sat-Nav reload and work ? I have it in a CAB file, but am unsure if it needs to 'see' the Vodafone ROM to work. Has anyone else installed a new ROM, then put their Vodafone Sat-Nav back on successfully?
The main reason I bought the Diamond is that it converged the things I need most i.e phone, Sat-Nav, PDA and camera.
Thanks for the help
Hi,
Just bought this wonderfull phone, i had HD2 before.
I have a problem with email attachement. I use the buil in activesync exchange with push mail. When i first download an attachment i can view it with the build in amil app.
If i try to view it a second time, i have a corruption error (file is corrupt).
I'me the only one with this problem?
Thanks a lot
Has Ne1 this problem?
did you apply the last OTA update??
definitely updates Exchange support.
Yes i did, but still the same problem with email attachments
darkblue68 said:
Yes i did, but still the same problem with email attachments
Click to expand...
Click to collapse
did you delete the email settings and setup again?
Hi,
I updated to 2.3.3 yesterday on my DesireHD and now i cant add exchange accounts any more, it just states failed to create account, please try again later.. anyone else with this issue?
spichr said:
Hi,
I updated to 2.3.3 yesterday on my DesireHD and now i cant add exchange accounts any more, it just states failed to create account, please try again later.. anyone else with this issue?
Click to expand...
Click to collapse
Hi,
on my side both exchange accounts working like before the update. But I had the same issue on a users phone (2.2.1). After several hours of testing I asked him if he has some special characters in his password (german umlaut). After he changed his password to one without the umlauts it was working again.
bye
Sven
Thanks, will try this directly.. hope this is the error..
*update FIXED!!!!!
Specialchar not allowed in password.
Has anyone tried with Hotmail EAS?
It failed for me.
It synced only new emails and after i readed these emails it will never mark as read.
Dear All,
I have one issue when attempting to config email exchange (corporate). after the first config screen (passed), I do no tick the option "download attachements" BUT when finalizing the account set up and first sync, ALL the attachements are downloaded! Then I tried to go back to the account parameters to check the option, but the relevant parameter (in general parameters) is not available (I do have this parameter in my other mail account)!
I have another account (FREE.FR mail which is ok , ie the attachement option can be selected or not). I have tried to erase / create the account several times, but nothing changes...
I did also an hard & soft reboot, nothing change... Of cours Acer technical assistance is useless.
To be clear, the email was working for weeks but I had a pop up "shutdown of precessus com.android.exchange" a lot of times and this pushed me to discard the account. Since this time, I am in the exposed situation.
Thanks a lot for any support !!
Current config is:
ACER 32 Gb
HC 3.2 (not rooted, OTA)
kernel 2.6.36.3+
ROM Acer_A500_7.006.01_COM_GEN1
Hello
Can anyone help me to solve this issue?
thanks in advance for your assistance
See U
Hi Evereybody,
In addition to my post, I tried other solutions :
- touchdoxn : is running well (even if I prefer the layout of the native mailbox)
- I tried to copy / PAste (email & exchange apk" from another ROM but useless since I am not rooted...
Can anyone help me to solve this issue?
Thanks again for your help !
See U
Hi,
I am using HTC Hd2 EU with NexusHD2-JellyBean-4.1.2-CM10 V1.2 NAND + DATAonext. Certificate was installed (SBSCertificate.cer), sync with exchange server worked fine for weeks. Then, suddenly (no other programs installed lately) the certificate was lost. Reinstall of certificate behaved like normal but no sync was performend anymore. Email just said "wait your email is synced" (translated from german) but nothing happend. My exchange admin said, the server says there is something wrong with the certificate.
This happens the second time (last time with V1.1).
What I tried:
- delete the account
- delete and reinstalled the certificate
- update to V1.3 (with no reset)
But only hardware reset helped.
Any ideas?
For me it looks like a bad delete/reinstall routine. Is there a other way to delete the certificate?
Thanks for your help! I don't want to flash my loved HD2 every month.
Would be great if you could give me a hint. Would you expect the problem is located at
1. the rom? Would a other rom help? No CM, not 4.2?
2. bad installation, bad blocks?
3. certificate and/or exchange server?
Thanks!
Some phones lost there time/date and went back to the year 2010... do you have checked this?
Sent from my HTC HD2 using xda app-developers app
o82239 said:
Some phones lost there time/date and went back to the year 2010... do you have checked this?
Click to expand...
Click to collapse
Thank for your reply. But, no, time/date is o.k.
Hey folks,
what should I do? My problem seems not common. I guess only few use a ssh connection with a exchange server. As I am a new member I am not allowed to ask this q in the dev section of this forum.
Can some one move my q to the more suitable threat? Or do I have to post 7 time more, so I will get the permission?