Database Users

Email Hotfix - Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail

Hi all,
I had some problems sending email from my Polaris with Google IMAP account.
I sent an email and found that it never passes leaves my outbox and remains there indefinitely.
I found a hotfix for windows mobile which pretty much defines the problem and seems to solve it:
Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail
http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
I tried to install it but i get the following error message: "this update cannot be installed on this version of Windows Mobile. Current 6.0 AKU .1.5.0 Build 19214 Platform 2"
I remember this can be "triked" when I installed some bluetoot and Camera hotfixes released by HTC. Now I tried again changing the AKU registry with .0.4.5 under HKLM\System\Versions\Aku
But this time that does not seem to be enough.
I still get the following error with the new (changed AKU value): This update cannot be installed on this version of Window Mobile. Current 6.0 AKU 0.4.5.0 Build 19214 Platform 2"
Do you have any idea on how to solve it?
Thank you!!!
Juan MAnuel

U don´t need on Windows mobile 6.0 apply this update...
Set correctly google mail, this update doesn´t solve your problem...
http://mail.google.com/support/bin/answer.py?answer=78886&topic=12814

Thanks for your answer, actually my OS is Windows Mobile 6.1 from PDAVIET. but it is shown as 6.0. may be that is the reason why this plugin is rejected.
Any other hint?
Thanks!

juanmre said:
Thanks for your answer, actually my OS is Windows Mobile 6.1 from PDAVIET. but it is shown as 6.0. may be that is the reason why this plugin is rejected.
Any other hint?
Thanks!
Click to expand...
Click to collapse
OK, you wrote Win 6.0... For me works good this SMTP fix - try it

Thanks for the answer and the file.
This one installed smoothly.
Email has been running fine since 6 hours ago.
I'll keep using it for a couple of days and then post the result.
Best Regards,
JM

You are welcome

Hi again.
After installation everything went ok for more than 2 days. But later, it showed the same behaviour "could not connect to SMTP server"...
I found under "Program Files" a folder named "TnMMailFix" with a text file in it only showing TnMMailFix. Does it have any functionality, did I missed to configure something else?
Thanks Again for your help.
Regards,
JM

I have been dealing with imap issue for days now. I have two gmail accounts on my tilt and both has stopped working all of a sudden. I keep getting "Can not connect to incoming server". It seems to get stuck on receiving headers. Weird thing is, some of the mail comes through eventually. I have checked my settings over and over again and they are perfect. I have applied the windows hotfix for 6.1 but still no good. I have even applied the home brew version that came out prior to it and still no good. Any help would be greatly appreciated...

hi,
You can try to install the solution in post #4 from Petulinek.
After installation I modified the registry HKLM\System\Inbox\Settings\Operator and change the text in OutgoingServer to your smtp server...
This has worked for me...
Regards,
JM

Actually I found a hotfix directly from Microsoft. In some customized ROMS (my case) it does not install because of different AKU. I managed to change this in the registry: HKLM\System\Versions\Aku, change the value to .1.0.2 and that will allow the hotfix to be installed.
I tried this trick today, and will track for how long I'm able to send email with my Gmail account.
Link to MS hotfix
Regards,
JM

I had this exact issue over Christmas and New Year, what I finally did to fix the issue was remove my e-mail addresses and add them again. Every thing works now!

Believe me, you will do it at least 03 times/week

SMTP server still does not work after MS Fix
Hello everybody,
I am still unable to send mail from my HTC TYTN II. i intalled the MS Fix (twice) but I was unable to get a singel mail out.
ROM 3.28.407.0 GER
ROM: 05/02/08
has anbody an idea what I can try ??
thanks Michael

Attachments with Exchange E-Mail

Have searched the Diamond Forum extensively, but not found mention of this problem.
My Exchange E-Mail from WM6.1 refuses to download (or at least open) attachments. This happens with .doc .docx .pdf .xls .xlsx attachments. These attachments open without a problem, when I use another two e-mail accounts using imap, the problem only occurs when synchronising with my Exchange Server.
It looks as if the attachment is being downloaded, but it doesn't then open. I have posted this on the Vodafone Forum (post 50578 and update 135471), and one other person reported the same problem, but no solutions were forthcoming. I have just installed the latest ROM, without effect.
Any suggestions ?
Rom Version : 1.97.161.4 WW
Rom Date : 10/26/08
Radio version : 1.08.25.08
Protocol version 52.44.25.24U

Does tapping and holding on the attachment and hitting "Save as..." work?

If the above suggestion does not work then there could be an issues with your provider

Thanks for the suggestion but Save As does nothing.
If I tap the attachemnt, a green arrow appears next to it, and the "Downloading..." message appears at the bottom of the screen, but when it finishes, the Attachment reverts to a blank grey icon next to the filename, rather than the icon representing the application.
This leads me to believe the device downloads the attachment, but for some reason it is not being saved, or the linked program is not being invoked. In \Internal Storage\Inbox.mst29991181.1156583424\Mail Attachments, I can see several zero size *.att files
The provider Vodafone say this is not a widely reported problem, but at least one other User on their Forum has reported it.

Can you not contact the exchange admin and ask to see the error log? is it a work or hosted exchange server(2003 or 2007)?
How about a hard reset? extreme you might say but can help.

pcibob said:
Have searched the Diamond Forum extensively, but not found mention of this problem.
My Exchange E-Mail from WM6.1 refuses to download (or at least open) attachments. This happens with .doc .docx .pdf .xls .xlsx attachments. These attachments open without a problem, when I use another two e-mail accounts using imap, the problem only occurs when synchronising with my Exchange Server.
It looks as if the attachment is being downloaded, but it doesn't then open. I have posted this on the Vodafone Forum (post 50578 and update 135471), and one other person reported the same problem, but no solutions were forthcoming. I have just installed the latest ROM, without effect.
Any suggestions ?
Rom Version : 1.97.161.4 WW
Rom Date : 10/26/08
Radio version : 1.08.25.08
Protocol version 52.44.25.24U
Click to expand...
Click to collapse
Sounds like an exchange server problem. You should contact your exchange admin to see if they can change any policies related to that.

Thanks for the responses.
I AM The Exchange Adminstrator ! I don't think the problem lies there, as e-mail sent to my previous PDA (Vodafone 1605),and e-mails still sent to one of my colleagues 1605 don't demonstrate the same problem. The problem is only rpesent on the Diamond.
I have also tried several hard resets, together with a ROM Flash Updates, to no avail.
Regards

Process of elimination
As you tried hard resets and other roms it might be a network issue?
Why not try using a trial on 4smartphone.com (14 days free) and if that works then you no its not the device.
Have you even tried a different SIM card?

What version of Exchange are you running? 2k7 can control the size and amount of mail you're retrieving via EAS policy, plus if you can download attachments or not.
Then again, since you're ok with EAS on a tytn, then it must be the phone or network. Have you tried swapping SIMs to eliminate the possibility of content filtering on the network side?
I've never had any trouble with EAS and I've tried plenty of other ROMs, and I'm the vodafone network also - you tried any of the newer custom ROMs to eliminate that?

We are running SBS2003 Premium SP2, and Exchange Reports Version 6.5.7638.1
I have tried the SIM from the TyTn that downloads ok in that PDA, it doesn't in the Diamond.
I have the latest official ROM from the Vodafone website, don't really want to upgrade with unofficial ROM's in case I brick the phone.
Just as an update, by watching carefully as the phone tries to collect the Attachment, the initial message "Downloading..." is temporarily followed by "Loading Message ...", which quickly dissappears, and the logo against the attachment changes back from the green download arrow to the grey logo.

pcibob said:
We are running SBS2003 Premium SP2, and Exchange Reports Version 6.5.7638.1
I have tried the SIM from the TyTn that downloads ok in that PDA, it doesn't in the Diamond.
I have the latest official ROM from the Vodafone website, don't really want to upgrade with unofficial ROM's in case I brick the phone.
Just as an update, by watching carefully as the phone tries to collect the Attachment, the initial message "Downloading..." is temporarily followed by "Loading Message ...", which quickly dissappears, and the logo against the attachment changes back from the green download arrow to the grey logo.
Click to expand...
Click to collapse
Hi
in the email sync options do you have the "include file attatchments" ticked?

ekksman said:
Hi
in the email sync options do you have the "include file attatchments" ticked?
Click to expand...
Click to collapse
I don't have that ticked and I still get attachments - i think this option is for downloading the file instead of clicking on it later.
@pcibob
I know some Vodafone ROMS are buggy. for example my friend has an X1 for which he uses M$ Live - MSN etc. if he installs TomTom the the MSN live stops working - how wierd is that.
Take the blunge and customise your ROM it is really stright forward, this may help.

It doesn't matter if this is ticked or not (I have tried both). I understand this tick means that the attachment will be dowloaded WITH the mail, whilst if it is unticked it should be able to download the Attachment AFTER the mail, if required. Both don't work !

pcibob said:
It doesn't matter if this is ticked or not (I have tried both). I understand this tick means that the attachment will be dowloaded WITH the mail, whilst if it is unticked it should be able to download the Attachment AFTER the mail, if required. Both don't work !
Click to expand...
Click to collapse
Was asking as I had the same problem with another device and only work around I found was to have it unticked, tap onto attatchment to download, go to comm manager turn flight mode on and off and it would download, strange but it worked. not sure would do the same for you, sorry if it doesnt

ekksman said:
Was asking as I had the same problem with another device and only work around I found was to have it unticked, tap onto attatchment to download, go to comm manager turn flight mode on and off and it would download, strange but it worked. not sure would do the same for you, sorry if it doesnt
Click to expand...
Click to collapse
Thanks for the suggestion, but tried it with no joy.
I am seriously considering updating the ROM with a non Vodafone version. Any suggestions as to which ROM to try ? I would like to hear from other Vodafone Users if this has caused them any problems. I am a bit nervous about bricking the phone.

GO and Update
pcibob said:
Thanks for the suggestion, but tried it with no joy.
I am seriously considering updating the ROM with a non Vodafone version. Any suggestions as to which ROM to try ? I would like to hear from other Vodafone Users if this has caused them any problems. I am a bit nervous about bricking the phone.
Click to expand...
Click to collapse
I would go for this option.
There is plenty of help here if you need it.
I have flashed at least 15 diamonds fro my work and countless other devices. Now if I can do it .
1) install Olipro Hard-spl.1.93 Download and extract , click on RUU - follow instructions - when confirmed an application wants to run on your device. (click YES to allow) this process takes a few MINS and the screen goes blank for a while. Do not touch device until the RUU states finished (the phone should restart anyway)
2) if you wish to confirm the installation of Hard-SPL the hold down the down-arrow volume key during reset or start-up process, you should be presented with a RGB and white screen with
"DIAM100"
"SPL_1.93. Olinex
(thats Olipro and Cmonex-combined forum users)
Thats confirmation enough.
3) restart device again. and pick a ROM (Recommendation from me would be this Shaks1979 ROM (download and extract - Run RUU) similar to step one.
4) restart your phone and enjoy life without the vodafone poop. hopefully you exchange will work.
4a) its very easy to revert back to standard stuff
Take the plunge.........

R3PUBL1K said:
I would go for this option.
There is plenty of help here if you need it.
I have flashed at least 15 diamonds fro my work and countless other devices. Now if I can do it .
.........
Click to expand...
Click to collapse
You are tempting me.
One final question. Will the Vodafone Sat-Nav reload and work ? I have it in a CAB file, but am unsure if it needs to 'see' the Vodafone ROM to work. Has anyone else installed a new ROM, then put their Vodafone Sat-Nav back on successfully?
The main reason I bought the Diamond is that it converged the things I need most i.e phone, Sat-Nav, PDA and camera.
Thanks for the help

"new connection setup database found..."

Hi Everyone,
Just started with the Touch HD.
But keep on getting the following message:
"new connection setup database found. Do you want to install it?"...
The subsequent installation always fails with connection errors, even on "Active Sync";
Which was indicated in an older thread - although that thread has no indication if anyone was ever successful.
Any advice is welcome.
Kind regards
M

I have exactly the same issue. My Rom is std.

yes you need to install it. This was an update pushed out about 5 or 6 months ago. I assume you are still using the Stock 1.1x ROM at a guess. Also if this is failing on active sync you will need to try over WiFi or use the Data Connection
If you have bought the device SIM free go to the HTC website and upgrade the ROM. If you have got this from a carrier then see if they have an updated ROM for it

Thank you David. After weeks of the "cannot connect...." message, while my phone was connected via active sync i went to the HTC web site and suddenly it connected and downloaded the update with no need to flash the ROM. Spooky!

David Balfour said:
yes you need to install it. This was an update pushed out about 5 or 6 months ago. I assume you are still using the Stock 1.1x ROM at a guess. Also if this is failing on active sync you will need to try over WiFi or use the Data Connection
If you have bought the device SIM free go to the HTC website and upgrade the ROM. If you have got this from a carrier then see if they have an updated ROM for it
Click to expand...
Click to collapse
Lo and behold, finally, while the dreaded message displayed on the HTC, I connected to the PC under Active Sync- waited for it to actually "sync"; brought HTC support site up on the PC (not sure if that did anything), pressed "yes" and it lodaded the DB and installed it. Phew!
I was "THAT CLOSE" to updating the ROM. No need now. I don't (yet?) seem to have run across any of the listed problems.
Thanks David

mknipper said:
Lo and behold, finally, while the dreaded message displayed on the HTC, I connected to the PC under Active Sync- waited for it to actually "sync"; brought HTC support site up on the PC (not sure if that did anything), pressed "yes" and it lodaded the DB and installed it. Phew!
I was "THAT CLOSE" to updating the ROM. No need now. I don't (yet?) seem to have run across any of the listed problems.
Thanks David
Click to expand...
Click to collapse
if youre on a rom version below 1.5x then id seriously consider upgrading as the differences are noticable

fards said:
if youre on a rom version below 1.5x then id seriously consider upgrading as the differences are noticable
Click to expand...
Click to collapse
hi,
i am on 1.18.707.3(23358)WWE
seems very recent HTC currently has 1.19..... on their site.
regards
M

Update to Andriod 2.3.3 - Exchange failed

Hi,
I updated to 2.3.3 yesterday on my DesireHD and now i cant add exchange accounts any more, it just states failed to create account, please try again later.. anyone else with this issue?

spichr said:
Hi,
I updated to 2.3.3 yesterday on my DesireHD and now i cant add exchange accounts any more, it just states failed to create account, please try again later.. anyone else with this issue?
Click to expand...
Click to collapse
Hi,
on my side both exchange accounts working like before the update. But I had the same issue on a users phone (2.2.1). After several hours of testing I asked him if he has some special characters in his password (german umlaut). After he changed his password to one without the umlauts it was working again.
bye
Sven

Thanks, will try this directly.. hope this is the error..
*update FIXED!!!!!
Specialchar not allowed in password.

Has anyone tried with Hotmail EAS?
It failed for me.
It synced only new emails and after i readed these emails it will never mark as read.

[Q] Issue processus com.android.exhange

Hello !
Since a couple of weeks, I have a pop-up "sudden shutdown of services exchange , processus com.android.exchange".
I have tried :
- removal. installation of my Exchange Account
- hard / soft reset
- ....
Nothing helps !
Utlimately, I tried "Touchdown " which sems ok, but I lost the native mail client and prefer tis one.
Can anyone help me?
info
Acer iconia 500 32Gb
non rooted
HC 3.2 (not rooted, OTA)
kernel 2.6.36.3+
ROM Acer_A500_7.006.01_COM_GEN1
Thanks to anyone who could help me !
See U

I've been getting this too, but was using ezTerry's ROM so assumed it was something to do with that. But as you're using FOTA, I guess not...

hi
i was getting the same error - so i removed big mails from my mailbox via www.
but this was only shortway solution.
the best is - but you need to have root.
1. extract files email.apk and exchange.apk from taboonay 2.1 rom
2. replace those 2 fil3s in your system/app catalog.
not sure if it will work on stock rom, cause it is not deodexed. taboonay rom does not odex files any more

Thanks for your reply. my main concern is that I am 100% under stock ROM & OTA and that I had since recently no issue with my emails accounts.
is it feasible to have any corrupcy only onthe the apk "mail" or "exhange"? If yes, I have tries to copy/paste with these app extracted from a full downloaded ROM (ie Post in the forum), but since I have un unrooted TAB, cannot change these apk...
surely basic stuff !
No I am quite disappointed and I rely on the assistance which could be provided !
Thanks

had the same problem
I was able to reduce the frequency of this error by changing the sync time (down to three days) and frequency (every 30 minutes). I had the errors on everymail check, and wasn't able to get any mail, with these changes at least mails started to come i.
I had these errors while on stock HC3.2 . When i was on stock 3.1, it never happend.
I then failed back to 3.0.1, and installed taboonay 2.1b, and it works perfectly without any changes..

Thanks for your reply!
I have tried to modify the option but useless..
Does anyone else get the same trouble? any assistance highly appreciated !
See U

Dear All,
Can anyone assist me to solve this issue?
Thanks in advance !
Bye

UP !
Dear All,
Can anyone assist me to solve this issue?
Thanks in advance !
Bye

UP ! UP ! UP !
Dear All,
Can anyone assist me to solve this issue?
Thanks in advance !
Bye

The answer should be pretty obvious by now, don't you think?

I fixed it by deleting all my emails in exchange. Then I wiped the ACER totally clean and reset up email. The problem went away. I assumed there was a corrupt file in my email or something it did not like. I also wiped my internal sdcard clean. After I did that, I no longer had the issue. I blamed it on having my laptop running, syncing, and then having the tablet running syncing while I was deleting emails on the laptop and then the tablet was trying to load them. Anyway, after I wiped it clean, that solved it.