Camera focus stopped working - Galaxy Note 3 Q&A, Help & Troubleshooting

I've had the Note 3 for about a month now, and this is the second time the camera focus stopped to work. It's just stuck real close and it won't focus no matter what. Tried different Camera apps, tried video mode, nothing helped.
Only after flashing a newer rom with MOP got it working again. Was on MJ5 and now on MJ7, and the same thing happened again, no working focus with the camera. Can't even hear the little motors move (like they should).
Also tried wiping data on the camera app, still no go.
I'll flash the rom again using MOP and see if that helps.
Sent from my Nexus 10 using Tapatalk 4

Well flashing everything with MOP fixed the focus issue, again. No wipe, haven't lost anything and it just started to work...
Sent from my Nexus 10 using Tapatalk 4

I've had that problem. I haven't rooted (yet), so don't want to risk voiding warranty if I'll need to return it...
I'm surprised there aren't more reports of this problem online.
R.
s1m4an said:
Well flashing everything with MOP fixed the focus issue, again. No wipe, haven't lost anything and it just started to work...
Sent from my Nexus 10 using Tapatalk 4
Click to expand...
Click to collapse

Well it worked that time, but it again stopped working a few days later. Ultimately I took it to the service center and they changed the camera module, under warranty, and I haven't had any issues since.
Sent from my SM-N9005 using Tapatalk

Useful, thanks. Guess I need to bite the bullet and take it in (and then I'll root).
You're still Knox 0x0?
Cheers, Richard
s1m4an said:
Well it worked that time, but it again stopped working a few days later. Ultimately I took it to the service center and they changed the camera module, under warranty, and I haven't had any issues since.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse

theonlyrick said:
Useful, thanks. Guess I need to bite the bullet and take it in (and then I'll root).
You're still Knox 0x0?
Cheers, Richard
Click to expand...
Click to collapse
Yep, lost root while wiping and accidentally upgraded the bootloader to see if that would fix the camera. Since then I've upgraded to 4.4.2 and still haven't rooted. I've only had my phone for about 4 months.
YMMV but I had a chat with the service center and they were clear that if any of the counters were 0x1 they would have denied me any repairs under warranty.
Sent from my SM-N9005 using Tapatalk

I've just (this morning) had my camera module changed. Phone's unrooted so it was free. The whole thing took about 10 minutes by Fleet Communications in SE London.
(Compare this to Samuel King in North London - they said it would take weeks and they might need to send my phone away.)
Gonna Kingo it. One thing - I'm on Android 4.3 and MJ1. Does it matter if I root or update firmware first?
R.
s1m4an said:
YMMV but I had a chat with the service center and they were clear that if any of the counters were 0x1 they would have denied me any repairs under warranty.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse

Related

Galaxy S4 Vibration Not Working Fix

Story: My mom hates stock touchwiz so I went ahead and installed Cm10.1 on it. She loves it. I own an S2 myself, so its not exactly my phone.(Waiting for the new Nexus or Moto X). Today I realized that the Vibration wasn't working... Thinking it was a software problem, I quickly flashed stock firmware on it to see if that would solve the problem. I was thinking it may have been a broken kernel feature or something. This didnt solve the problem. Now I was getting worried. There may have been a possibility that the kernel could have fried the motor.
This is a $650 dollar phone. She just got it a few weeks ago. I tried different roms, kernels, everything.
I ran into an idea. I once fixed my friends stuck power button my banging it against my table. (funny I know)
Fix: Bang the phone on your knuckles or wrist. Yep. Solved the problem. Figured it was a stuck motor. HOWEVER this did not fully solve the problem. The motor would seize again after a while; Applied same process to fix it. This would only fix it for a while so, In my case, it wasn't a true fix. It may come in handy for those where it was only a stuck motor. Seems like either my vibrate motor is dislodged from the leads or the motor is Semi-DOA.
Anyways, This is a $650 phone. Really? This is Chinese knockoff quality control. There are loads of people having problems with this phone from sound issues to crazy ghosting on the screen. There isn't an excuse. Seems like imma have to set up an RMA or something.
Since your phone is rooted i would suggest to bring it to 2nd hand cellphone shops or repair shop to fix it.... maybe they can fix your problem....
If i helped don't forget to press the thanks button... :thumbup:
Sent from my GT-I9505 using
xda app-developers app
bryanchan727 said:
Since your phone is rooted i would suggest to bring it to 2nd hand cellphone shops or repair shop to fix it.... maybe they can fix your problem....
If i helped don't forget to press the thanks button... :thumbup:
Sent from my GT-I9505 using
xda app-developers app
Click to expand...
Click to collapse
I could do that. Couldnt I use stock firmware and use triangle away?
1. Restore to stock
2. Root
3. Use triangle away
4. Restore to stock again.
?? I should look like I never messed with it?
I would use my warranty while I still have it.
I think you could do that...
1. Backup current rom... use cwm....
2. Download stock rom for your phone
3. Use via odin to install...
4. After install check if your still rooted by using root checker download free from Google play...
5. If your not rooted anymore then your good to go...
* using odin is a complete wipe also root... incase you get stuck on boot loop use your backup to restore... and try reflashing it...
If i helped dont forget to press thanks button...:thumbup:
Sent from my GT-I9505 using
xda app-developers app

Is it worth rooting the GN3?

Hi all,
I have always rooted my Android phones since the GN1. However, with the new KNOX, is it still quite easy, safe and worth rooting the GN3?
Cheers!
Sent from my GT-N7100 using xda app-developers app
yes it is.
When I see some nice custom roms and kernels. Then I'll root mine
Sent from my SM-N900T using Tapatalk now Free
got my note 1 at the release week without warranty. rooted it, flashed with custom roms, droped it, even spoiled water on it but nothing was happened never needed a warranty. but nobody knows... everything might gone opposite way too. what i will do is get my note 3 use it for 1 or 2 months to be %99 sure that there is no faulty hardware on it and then hope for a luck and root it.
Yes.
But if you don't miss it, then don't bother voiding your warranty
Sent from my SM-N900 using xda app-developers app
Never needed to use my warranty on any device.
I always use my device for a week to see if there are any problems with the device, as with electronics if there are any problems going to develop they are likely to do so straight away.
If you decide to root, some people have had luck with samsung's warranties even with root. Depending what it is.
If the screen fails, it is likely not because of root, but if the the soc fails, they can easily blame that on the root.
Up to you, I have always rooted mine after the first week.
I have never had a phone that was not rooted until now. So far I have had no urge to root my Note 3 and the only thing I feel I am missing out on is Greenify but that doesnt bother me since battery life is so much better than my old Galaxy S2.

Updates post-root, without bricking? (kitkat update used a recovery image?)

Hey guys,
I'm picking up my Note 3 on Tuesday. Gonna stay on the stock firmware out of the box, no OTAs will be allowed. Gonna root with Kingo. I dont wanna mess with recoveries or anything other than disabling software update to prevent kitkat from being pushed. I realize it could be an advantage however as I could then in the future use the 4.4.2 update as a type of recovery image, if I need to send it in for service or sell it. I know about sammobile and all other "offical" stock tars floating around but they arent really from Samsung. They dont even release recovery images for the dev edition! Kingo wont trip knox and I wont be modifying any system apps (I may even opt with using a permission denying app to block SDM from having network access, instead of freezing it, as it's less aggressive). I will make an ADB backup pre-root and restore it before updating as well.
If the time comes I could use Kingo or Superuser to unroot, wanam to fake the status as offical, adb restore and have the samsung experience store guys flash kitkat or use the OTA which, assuredly, would remove any and all traces of root. Sounds divine.
So will the update process, whether from the Samsung guys or OTA brick my phone if I do it? I should have everything removed by doing it this way. I don't like the idea of messing with all these different recovery tars as they arent 100% official. Just wanna make sure the Sammy update wont brick it, because it knows, somehow.
I'm in the same boat though worse off than you since I don't know how to do an adb backup. Sounds to me like Kitkat sucks and I just want to stay stock mje and block updates.
Sent from my SM-N900V using Tapatalk 2
There is nothing in the kitkat update that's essential. I know because I have it on my Nexus 10 and I wish I didn't. Rooted with SDM and bloat frozen. Will not update until they give me a really good reason to.
Sent from my SM-N900V using XDA Premium 4 mobile app
Yeah I agree with everything here. Kitkat totally sucks and I'm gonna stay on 4.3 for the duration of my phones life. But my question is, are we able, after rooting, to update officially to kitkat, be it an OTA or going to a samsung store and having them flash (without bricking it). I'm asking because I think it'd be a flawless way of reverting "back" (forward actually, from 4.3) to a genuine Samsung system after root. This would solve warranty worries or selling the device as rooted problems. The update would serve as a recovery image or the ultimate unrooting tool.
Just curious if it will brick the phone if done. If I need warranty service or to sell it, I dont want to go the sammobile odin route or any of the other "official" tars, because they're not 100% genuine. If we don't modify the stock rom and can use something like wanam to fake the sytem status and Knox isnt tripped, why would it not take the update perfectly? All this caution, an ADB pre-root restore and I'm pretty sure/hoping it would work wonderfully to get to a genuine samsung status, post root, for selling or service needs. Just need some clarification if it would actually work or bork the phone with an "unauthorize software detected" screen.
If kingo unroot works just unroot then accept the update no?
Sent from my SM-N900V using Tapatalk 2
recDNA said:
If kingo unroot works just unroot then accept the update no?
Sent from my SM-N900V using Tapatalk 2
Click to expand...
Click to collapse
It'd be nice but from what I understand the update does some kind of checking to see how/what you modified. Kingo doesnt trip knox but any root with change the system status as "modified" instead of "official", which could interfere with updates. There is a well kown "unauthorized software detected" sign that comes up sometimes after update attempts. Not sure what triggers it though. Unrooting via Kingo doesnt nessisarily remove 100% of the root. This is what we'd use the KitKat update for, unless, it bricks it somehow because it's able to detect that you once rooted. But if you were cautious, didnt mod much, didnt mess with system files, did an adb restore and faked the system status with wanam, it's plausible to think you could accept an update afterwords without issues. But also, Im not sure if wanam will be able to fake the status after you unroot...
I don't want to take the update. I will disable the updater files once rooted. otherwise, i remain stock. when the time comes reenable updater files and immediately run kingo unroot. presto, all mods gone. now accept update. that wont work?
Sent from my DROID RAZR HD using Tapatalk 2
recDNA said:
I don't want to take the update. I will disable the updater files once rooted. otherwise, i remain stock. when the time comes reenable updater files and immediately run kingo unroot. presto, all mods gone. now accept update. that wont work?
Sent from my DROID RAZR HD using Tapatalk 2
Click to expand...
Click to collapse
This is what I'm trying to ascertain. I've read things that the unroot via kingo doesnt actually remove the binaries, it only unsinstalls superuser. There still might be some traces of it on there, and the update will see this and youll get this message after boot, post update: (a verizon induced soft brick for having a modified system before update)
http://www.s3forums.com/forum/attac...d-help-bad-uploadfromtaptalk1349867775446.jpg
Kingo even told me via their facebook when I asked about it, "There is a big chance that you cannot update your device via OTA. Rooting means you tampered your device. Even your KNOX stays un-triggered, you device status will turn from "official" to "custom". If you wanna back to the "official", you should use kies/Odin to flash back the stock ROM," which is not what I want, seeing as how the firmware from sammobile and others like it arent 100% genuine from Sammy. When you unroot, it will still say modified system, even if knox isnt tripped. The updates check this. You can use wanam to "fake system status" but if you unroot first, you lose wanam functionality and if you update when you're still rooted theres no way itll take.
Just trying to hash it out as it'd be the perfect way to restore to official stock, if need be. Not having the ability makes it pretty scary to do on a phone I paid $750 for. So we're between a rock and a kitkat. I really dont want that ****ty update either. But not having a sure fire way back, it sucks.
Does anybody know about using a samsung store to update from 4.3 to 4.4.2 after unrooting? I'm assuming they use Odin to flash and actually have the official firmwares. I'd feel better about going about it that way because so far I see a lot of warnings about OTA's (even after "unrooting"). Curious if that way would work without soft bricking your phone with the verizon warning.
Thanks for the 411. I also paid full price for my note 3 but I never intend to sell it. It will be a great wifi tablet. I'm always disappointed with value of smartphones after a year of use.
Sent from my SM-N900V using Tapatalk 2
recDNA said:
Thanks for the 411. I also paid full price for my note 3 but I never intend to sell it. It will be a great wifi tablet. I'm always disappointed with value of smartphones after a year of use.
Sent from my SM-N900V using Tapatalk 2
Click to expand...
Click to collapse
No problem. I don't worry so much about selling it, I can sell it on Swappa as they dont care about root. But for warranty purposes, it sucks. If something happens and we have to send it back and they find that it's been rooted or modified, they will not service it. It'd just be nice to have this card to play in order to get it back to a "trustworthy" genuine firmware. I'll insure mine though so yeah, spare wifi tablet I suppose. Just sucks the replacement will more than likely be refurbished.
Yeah, it's a great phone though. Are you gonna take any updates for it before rooting (not ****kat, obviously), or gonna root it out of the box (MJ9 software, I believe)? Just curious. I just don't trust Samsung's updates any more.
I never planned to root. I'm in mje latest update. I don't trust Kingo nor Vroot. That is why I never rooted. Kitkat sounds so horrible I feel compelled to root but I still don't trust available exploits. Like you said, a rock and a hard place... Just like a new NBA coach trying to make his bones yet score a good draft pick. LOL
Sent from my SM-N900V using Tapatalk 2
Getting a note 3 tomorrow.
Why does everybody hate the kitkat update so much?
Overproof said:
Getting a note 3 tomorrow.
Why does everybody hate the kitkat update so much?
Click to expand...
Click to collapse
Ruins easy access to SD card for one thing. S pen problems, some apps don't work etc.
Sent from my SM-N900V using Tapatalk 2
recDNA said:
Ruins easy access to SD card for one thing. S pen problems, some apps don't work etc.
Sent from my SM-N900V using Tapatalk 2
Click to expand...
Click to collapse
hahahahah!!! Stevens will be a great coach in a few years. Doc is a very very bad man. Hopefully we land Wiggins (or Parker). I'm on the fence about rooting too but from what I can tell Kingo is legit and worked for many people. the questiom is why dont they monitize it? thats scary to me.
So do you just deal with the software update popup by continually pressing home or back? if you defer it, after 4 times it installs on its own. same thing with rejecting it. I cant believe they don't give us control over our phones updstes (without rooting)! Hopefuly Verizon wont get it for a while.
There's a confirmed battery bug for kitkat ( on the nexus 5 atleast), the sd issue, a litany of instability, potentially, and the biggest deal with it: it breaks free wifi tethering and supposedly there will never be a way for developers to get arpund it. Yeah: I realllllyyy don't want that "update". If it aint broke...you know.
I don't know what I'll do yet. Sd card handling is an integral part of Kitkat and vzw won't improve it. Once the first announcement of imminent update occurs I will have to decide what to do.
I'm rooting for Celtics losses and I wish Ainje traded Rondo. I think we need a new team. I don't think Rondo will be a great influence on a young team.
Sent from my SM-N900V using Tapatalk 2
recDNA said:
I don't know what I'll do yet. Sd card handling is an integral part of Kitkat and vzw won't improve it. Once the first announcement of imminent update occurs I will have to decide what to do.
I'm rooting for Celtics losses and I wish Ainje traded Rondo. I think we need a new team. I don't think Rondo will be a great influence on a young team.
Sent from my SM-N900V using Tapatalk 2
Click to expand...
Click to collapse
HAhahahaha, I'm wiith you on all pages man. I would've stayed with my II but 4.3 is horrible on it and I'm really interested in the new Gear 2 watch which requires 4.3. Ironically 4.1.2 works like a BEAST on it but it wont support the gear 2. Samsung is fully turning into apple. If you do decide to root or find another way around the software updates, please let me know. I'll do the same for you. Kingo is one of the only ones that doesnt trip Knox but it's all but worthless if we cant get the system status back to "official" or get the kitkat update to install. Such a headache. Be careful with that software update popup, it's super consistent. Such a crazy way to have to use a flagship device. Most every time you press home, it pops back up. I found out that you can disable google services framework and that will prevent the update, but you also loose gmail, google play, you tube, maps and any other google app. Unbelievable.
There needs to be more NBA talk on XDA, lol. Danny has long since worn out his welcome. Still cant believe how he treated Pierce. I agree with the Rondo sentiment, wholeheartedly. His stock is falling as his athleticism fades as well. We need to blow up the team basically. I hope we resign AB, but I wont be shocked if he walks. We'll never get rid of Wallace's contract. Sully can be really good if he keeps healthy and developing. I used to love Green but now...I think we should deal him NOW. He clearly cant handle having the reigns and he takes way too many threes. Ironically enough Gerald Green is killing it for Phoenix right now?! Hoping for those ping pong balls too man. Hopefully we dont get screwed in the draft.
I'll keep you posted if I find anything.
Cheers--
Reilly1812 said:
There is nothing in the kitkat update that's essential. I know because I have it on my Nexus 10 and I wish I didn't. Rooted with SDM and bloat frozen. Will not update until they give me a really good reason to.
Sent from my SM-N900V using XDA Premium 4 mobile app
Click to expand...
Click to collapse
tablet and phone are 2 different things. Also each phone and tablet are not getting the exact kit kat. little things different but not the same action
Sent from my SM-N900V using Tapatalk
anthony92170 said:
tablet and phone are 2 different things. Also each phone and tablet are not getting the exact kit kat. little things different but not the same action
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
So you're not hesitant to update to kitkat on your note? If not, can I ask what features of enhancements in it make you wish to update to it? it is confirmed that sd write access for 3rd party apps and free wifi tethering apps have disabled, for some thats a big deal. If it's anything like other updates it has the potential to cripple the phones battery life and performance. 4.3 ruined my note 2 and the replacement 2 as well, losing around 2 hours of battery life on each. I'm hesitant to trust them again. With every update it seems things get worse, not better. and I cant see any huge features that would make me wanna jump from 4.3.

My Note 4 died. Goodbye Yall.

Three mornings ago I woke up to find wifi couldn't start on my phone. Nothing I tried fixed it. It's a hardware issue. Verizon refused to fix it because I admitted it was rooted. The local repair shop is afraid of breaking the digitizer if they take it apart and besides, who knows what's wrong?
This is my last straw with Verizon. I have signed up with T-Mobile. My replacement Note 4 will be here today or tomorrow. I really loved this community. Yall are a great bunch of guys and I will miss you. But I refuse to take any more of Verizon's crap. I'll drop in to say Hi from time to time but for now I have to learn about the T-Mobile development community. Later.
Noooo. This is bitter sweet because you will enjoy yourself with all the Tmobile development. Frankly any Note 4 variant besides Verizon and AT&T you'll be happy. Good luck man and thanks for all your help.
jcip17 said:
Noooo. This is bitter sweet because you will enjoy yourself with all the Tmobile development. Frankly any Note 4 variant besides Verizon and AT&T you'll be happy. Good luck man and thanks for all your help.
Click to expand...
Click to collapse
Thanks man. You're one of the people who make XDA such a cool place. It ain't like this is goodbye forever. I'll be in here fairly often. Tapatalk keeps me notified of what goes on. See you later.
Sent from my SCH-I535 using Tapatalk
Sorry to hear you're leaving. You've been a great help to a lot of us. I share your feelings toward Verizon, they are just too big to care. So go on.... have some fun with the new toy....there's so much development over there... I'm actually over in the note4 snapdragon side more recently because I'm running all other than Verizon MM stuff. Anyways thanks Stuey for your contributions and help!
Sent from my SM-N920V using XDA-Developers mobile app
stueycaster said:
Three mornings ago I woke up to find wifi couldn't start on my phone. Nothing I tried fixed it. It's a hardware issue. Verizon refused to fix it because I admitted it was rooted. The local repair shop is afraid of breaking the digitizer if they take it apart and besides, who knows what's wrong?
This is my last straw with Verizon. I have signed up with T-Mobile. My replacement Note 4 will be here today or tomorrow. I really loved this community. Yall are a great bunch of guys and I will miss you. But I refuse to take any more of Verizon's crap. I'll drop in to say Hi from time to time but for now I have to learn about the T-Mobile development community. Later.
Click to expand...
Click to collapse
I'd be happy to do some low-level troubleshooting with you. That's a strange piece of hardware to fail, one that isn't very common. I think there might be something else going on.
ryanbg said:
I'd be happy to do some low-level troubleshooting with you. That's a strange piece of hardware to fail, one that isn't very common. I think there might be something else going on.
Click to expand...
Click to collapse
Nice.
Sent from my SM-N920V using XDA-Developers mobile app
ryanbg said:
I'd be happy to do some low-level troubleshooting with you. That's a strange piece of hardware to fail, one that isn't very common. I think there might be something else going on.
Click to expand...
Click to collapse
Ok. I reset it back to the condition it was when I got it. I odin'd the ANI1 modem and the ANJ5 stock restore. I don't know what else to do.
I don't have the new phone yet. Probably tomorrow evening or Monday. If I can fix it and don't decide to cancel TMo I could sell it. It shows a little wear around the USB port but other than that it's totally scratch free. It was always in an Otterbox case.
But I'd love to keep using it.
Sent from my SCH-I535 using Tapatalk
stueycaster said:
Ok. I reset it back to the condition it was when I got it. I odin'd the ANI1 modem and the ANJ5 stock restore. I don't know what else to do.
I don't have the new phone yet. Probably tomorrow evening or Monday. If I can fix it and don't decide to cancel TMo I could sell it. It shows a little wear around the USB port but other than that it's totally scratch free. It was always in an Otterbox case.
But I'd love to keep using it.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Just flash the full PBA1 tar first. Don't flash different bits and pieces, that could cause issues here.. Here's the link: Download
ryanbg said:
Just flash the full PBA1 tar first. Don't flash different bits and pieces, that could cause issues here.. Here's the link: Download
Click to expand...
Click to collapse
Isn't that going to overwrite the Dev Ed bootloader? I guess that's ok though because it's useless as a Developer Edition anyway right? And then I can do the unlock procedure.
It failed. It wants me to do the Verizon Software Repair Assistant. It probably failed because of the hardware issue right?
Update: On the second try it flashed and finished booting up. There were only 22 apps to optimize. Wifi still doesn't work. It did lose developer mode.
stueycaster said:
It failed. It wants me to do the Verizon Software Repair Assistant. It probably failed because of the hardware issue right?
Update: On the second try it flashed and finished booting up. There were only 22 apps to optimize. Wifi still doesn't work. It did lose developer mode.
Click to expand...
Click to collapse
We'll get DE back after you are stable. Uninstall Verizon Software Repair Assistant and Kies if you have it. To me, it looks like a USB/Driver/Software conflict going on preventing a successful flash. Try a different computer, and a different USB cable. Something is interrupting the write process.
I don't have access to another computer. Sometimes this computer does act up. That's M$ and their upgrade to W10 for you. Maybe after a fresh reboot?
I don't have the other stuff.
Update: Maybe I can borrow a computer. I don't know when though. I'll look into it.
stueycaster said:
I don't have access to another computer. Sometimes this computer does act up. That's M$ and their upgrade to W10 for you. Maybe after a fresh reboot?
I don't have the other stuff.
Update: Maybe I can borrow a computer. I don't know when though. I'll look into it.
Click to expand...
Click to collapse
That happened to me and I flashed back to stock full restore locked bootloader and that worked for me. My phone ended up craping out on me a couple weeks later< first i got a "failed to boot MMC read error" then when i tried to boot it, it as completely dead.
Dark_Plasma said:
That happened to me and I flashed back to stock full restore locked bootloader and that worked for me. My phone ended up craping out on me a couple weeks later< first i got a "failed to boot MMC read error" then when i tried to boot it, it as completely dead.
Click to expand...
Click to collapse
I flashed a ton of stuff through Odin and TWRP both. Everything seemed to flash correctly with the same result every time. Wifi wouldn't work. I can't help but think it's hardware. I think it baked this jumper wire that's right between the battery and the Wifi til it broke. Too many times heating it up by optimizing apps.
Sent from my SCH-I535 using Tapatalk
stueycaster said:
I flashed a ton of stuff through Odin and TWRP both. Everything seemed to flash correctly with the same result every time. Wifi wouldn't work. I can't help but think it's hardware. I think it baked this jumper wire that's right between the battery and the Wifi til it broke. Too many times heating it up by optimizing apps.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Sorry to hear that....hoped you could revive it. For sure these things get blistering hot! I've been flashing like crazy this past week thinking my phone is cookin! So I know what your saying could be the culprit. Still hoping you find a way!
Sent from my SM-N920V using XDA-Developers mobile app

S7edge device status says custom but has NEVER been rooted or flashed

My S7edge has been saying that it is custom under device status. I have never flashed a row more rooted my phone. My Knox counter has never been tripped. I've seen that there was a similar issue that bigbad614 had commented on a few months back. My carrier is T Mobile. I have tried contacting Samsung a few times T Mobile a few times and have also gone to Best Buy. All of them had pretty much no idea what I was talking about. I cannot receive any security updates because my phone says that it has been modified in an un authorized way... Which it hasn't been. I am very desperate with this situation and could really use the help to get my S7edge back to official status. This has really been a very big problem with no resolution insight thank you... Keith G
If none of the knox counters are tripped, you should be able to odin the official firmware back to 100% stock.
Sent from my SM-G935T using Tapatalk
Can you still use Samsung Pay?
Keith G said:
My S7edge has been saying that it is custom under device status. I have never flashed a row more rooted my phone. My Knox counter has never been tripped. I've seen that there was a similar issue that bigbad614 had commented on a few months back. My carrier is T Mobile. I have tried contacting Samsung a few times T Mobile a few times and have also gone to Best Buy. All of them had pretty much no idea what I was talking about. I cannot receive any security updates because my phone says that it has been modified in an un authorized way... Which it hasn't been. I am very desperate with this situation and could really use the help to get my S7edge back to official status. This has really been a very big problem with no resolution insight thank you... Keith G
Click to expand...
Click to collapse
If you don't want to do it yourself though Odin just take it to best buy to the Samsung department and have them flash the stock firmware for you. They have all you need and its free.
Keith G said:
My S7edge has been saying that it is custom under device status. I have never flashed a row more rooted my phone. My Knox counter has never been tripped. I've seen that there was a similar issue that bigbad614 had commented on a few months back. My carrier is T Mobile. I have tried contacting Samsung a few times T Mobile a few times and have also gone to Best Buy. All of them had pretty much no idea what I was talking about. I cannot receive any security updates because my phone says that it has been modified in an un authorized way... Which it hasn't been. I am very desperate with this situation and could really use the help to get my S7edge back to official status. This has really been a very big problem with no resolution insight thank you... Keith G
Click to expand...
Click to collapse
Are you using a different launcher? I ran into this issue when I first got my s7 Edge. After awhile it stopped telling me in an unauthorized way. I'm using Nova Prime, stock never been rooted, and received the last update just fine.
g1-and-only said:
If you don't want to do it yourself though Odin just take it to best buy to the Samsung department and have them flash the stock firmware for you. They have all you need and its free.
Click to expand...
Click to collapse
Thank you so much. Is there a site that you could direct me to that shows me how to flash the stock firmware..... Keith G
Sent from my Samsung Galaxy S7 Edge using XDA Labs
PapaMag said:
Are you using a different launcher? I ran into this issue when I first got my s7 Edge. After awhile it stopped telling me in an unauthorized way. I'm using Nova Prime, stock never been rooted, and received the last update just fine.
Click to expand...
Click to collapse
Thank you for answering and I'm using original TouchWiz... Keith G
Sent from my Samsung Galaxy S7 Edge using XDA Labs
g1-and-only said:
If you don't want to do it yourself though Odin just take it to best buy to the Samsung department and have them flash the stock firmware for you. They have all you need and its free.
Click to expand...
Click to collapse
Thank you so much for the advice. I will do that... Keith G
Sent from my Samsung Galaxy S7 Edge using XDA Labs
Binary100100 said:
Can you still use Samsung Pay?
Click to expand...
Click to collapse
Thank you... I haven't tried using Samsung Pay since this happened... Keith G
Sent from my Samsung Galaxy S7 Edge using XDA Labs
Keith G said:
Thank you so much. Is there a site that you could direct me to that shows me how to flash the stock firmware..... Keith G
Sent from my Samsung Galaxy S7 Edge using XDA Labs
Click to expand...
Click to collapse
If you go to the rooting guide......it has everything you need to restore to stock. Sammobile website requires you to register though but the stock systems are there.
Please keep in mind....right now you can't downgrade so make sure to download the right system. It takes hours to download....... Sammobile is slow but works.
Sent from my SM-G935T using Tapatalk
by any chance are using package dissabler pro it does that if you block 1 certain app can recall which one but it does i had to un freeze all the apps then do 1 by 1 until i finally didn't have the custom status others had luck after freezing the apps then do a cache clean you know in boot mode then that would clear it up once again that's if you are using package dissabler pro.
Most likely your phone is custom as people return their phones that way and they gave it right to you most reps don't know the difference
1iwilly said:
by any chance are using package dissabler pro it does that if you block 1 certain app can recall which one but it does i had to un freeze all the apps then do 1 by 1 until i finally didn't have the custom status others had luck after freezing the apps then do a cache clean you know in boot mode then that would clear it up once again that's if you are using package dissabler pro.
Click to expand...
Click to collapse
1iwilly... I can't believe it after all the phone calls to Samsung to T-Mobile taking it to Best Buy you figured this out completely for me. You have no idea how much I appreciate the help you gave me as well as all the help it everybody gave. I really can't believe it. It's back to official. Thank you so much... Forever in your debt... Keith G
no problem i had the same issue had me nervous. phone was only a few days. old hope this help others we are here to help each other

Categories

Resources