Related
Probably I'm just new, but since after rooting it, it slowly ran out of battery as phones do, but now I'm unable to switch it on. Tried several ideas but to no avail.
I guess it isn't a big deal, I can always return it to the store later today and ask for a replacement since I only bought it last week.
Whilst I'm here, anyone think it's worth dropping this and switching it for another one whilst I'm at it.
Empty battery? Maybe you should charge it for a while.
won't boot
Hi, my dell streak is only three weeks old, but all of a sudden won't boot. Haven't done anything I shouldn't have. Have just downloaded a few apps, was using it at night and woke up in the morning to find it was off and can't be switched on. Took the battery out and put it back on again. Pressed the shutter button along with the power button, and held down the volume keys along with the power button, nothing seems to make a difference. Can someone help please!
Shvetaketu said:
Hi, my dell streak is only three weeks old, but all of a sudden won't boot. Haven't done anything I shouldn't have. Have just downloaded a few apps, was using it at night and woke up in the morning to find it was off and can't be switched on. Took the battery out and put it back on again. Pressed the shutter button along with the power button, and held down the volume keys along with the power button, nothing seems to make a difference. Can someone help please!
Click to expand...
Click to collapse
try charging it for a while?
Take it back to the store and get a replacement, if its still under warranty.
Hi Guys, thanks for your replies. It's working now, this is what happened:
I woke up in the morning to find my phone switched off and I couldn't switch it on. I connected the main power charger for 5 mins, then laptop for 5 mins to charge but neither helped. The defect I think is in the charger. I left the phone connected to the laptop for a few hours, then switched it on to find it still wouldn't switch on. Then disconnected the sync cable, took the battery out, and put it back in - and voila, it switches on!
Issues: charger failed in two weeks; the streak doesn't switch on when the battery is down even if it's connected to a source of charging (in this case, laptop). Dead battery - charge - take battery out - put it back in - switches on.
Didn't even flash or root yet and my 32 grey GT died last night. It had been working great and was getting ready to flash pershoots kernel this weekend. Last night I plugged in after shutting it down like I do every night. Today when I went to turn it on nothing. I tried holding down the power button for a while and still nothing. I tried holding down volume buttons with power for extended period still nothing. I even tried plugging into different outlet to see if something happened with outlet and maybe drained the battery overnight. Luckily I got it from Fry's two weeks ago on Friday right when they came out and Fry's has a 15 day return policy but this makes me a little concerned... and that's cutting it a little too close.
Has anyone heard of things like this happening with the GT? I'm thinking I may need to see if they'll still sell me the extended warranty. I babied this thing and hadn't even flashed anything on it yet. I'm a little concerned about the reliability of the hardware... I'm not usually the one with the needle in the haystack device that goes bad but who knows... I'm already in withdrawal without it.
Is there anything else I can try before I take it back? Maybe try plugging it into the computer instead to see what happens? I can't really see what else I could do since this thing doesn't have a removable battery. If it won't power on I can't imagine there's much I can test with the SDK dev tools from the PC using the usb cable?
plugged it in with usb...
I do hear the sound of a device being plugged in on win7 when I plugged GT in and got the driver message in tray. GT still won't turn on. When I hold down the power button every about 6 seconds my windows machine machine makes the same sound you get when plugging in a usb device in addition to an extra sound at the end.
[email protected] well I guess it's going back tomorrow.
You got the sleep of death. This is a honeycomb bug that i have personally experienced in the xoom, transformer, and the GT. The way to fix it is to unplug the GT, press the power button down by itself and hold it until the you see the screen turn on and startto boot up. It may take 15 seconds or more.
If that doesnt work, plug it into the wall outlet and try the process again. If that fails also, unplug it again and try the process once more.
That combination seems to work for everyone. The only exception would be if the battery is completely drained. You would need to plug it into a wall charger for a few hours and let the battery charge, and then try the process again.
I dont know why this hasnt been fixed by google yet, its really annoying. I thought 3.1 would fix it but it didnt.
you should have post this on the general thread, but why dont you return it for a different one? problem solve...
Android Development is not for your Questions or Problems Please post in the correct forums
Moving to General
I think you got the battery drained .. for some odd reasons the android has leaky power consumption even when shutdown on occasions ..
Charge it up for a while .. wait .. correction LONG while ..
Hope that is the problem
Exactly the same problem, I have tried the hold power button but it is not working... any other work around?
Please Help
I chatted with a rep from Samsung last knight and he told me that I needed to leave the Tab charging for at least 6 hours and then try again... so I'll let you know if that did the trick... hope it does...
I've actually had this happen on two different 32GB Galaxy Tabs (the original one I purchased and its replacement). After powering the device down it would not boot up.
In both cases it happened about 3 days after receiving the tablet and with 80-90% battery charge remaining. I tried additional charging, holding the power button down for an extended period of time, and attempting to boot into download mode - everything failed to bring it back to life.
I'm not sure what triggers this condition my only suspicion was that it may have something to do with enabling encryption on the device. On the second tablet I didn't have time to do much customization or install many apps but it ended up dying shortly after enabling encryption.
Wow. This happened to me yesterday with my 16gb from Sprint. Had come unlocked,yesterday 3 days in, died. I tried all the suggestions above to no avail.
Took it to corporate today. Now waiting on replacement.
bumming*
Hope next one is unlocked
Edit**** worked. Lol. Guess I didn't try it again today after I tried charging it last night.
About 15 to 20 seconds and she's back!!! Excellent! ! Thank you so much.
Not sure now whether to replace it.
With another.
Sent from my PC36100 using XDA Premium App
So I woke up this morning and went to charge my nexus 4, which had around a week of life, only to be greeted with a flashing red light on its LED. It was working perfectly fine up until now, but now it doesn't turn on, it doesn't do anything if I try a hard reset (power + volume down) and charging it with via USB or AC only shows the red flashing LED, with no charging icon at all.
I have absolutely no idea why did it decide to spontaneously die, it didn't even leave the house yet because I was too paranoid I would drop it Is there anything I can do? Any ideas? It looks like getting a replacement is my only option but I wanted to ask you guys if by any chance there's anything else I could try.
have you rooted it or flash anything into it? Overclocking it or something? what have you done to it in the period of a "week"?
Nevermind, I managed to boot into recovery mode after pressing vol.down+power for about 40 secs while plugged to AC. It looks like the battery depleted completely and that was causing the red led — why did the battery go down to 0 while the phone was off is completely beyond me though. (FWIW I did not root the device, didn't flash anything, and didn't overclock it)
I had the same thing happen to be just now. Yesterday my battery died at 2% so I shut it off. I didn't charge it that night. Today I went to plug it in and I got a red flashing led. However after about 3-5 minutes of the charger the regular white charging battery symbol came up on the screen. I think the battery was just really dead.
i got my n4 today, had an gnex before
so i unlocked my phone, rooted and installed cwm
i flashed xylon rom and trinity kernel any 10, and everything was fine, like it was on my gnexus
after a couple of hours i pressed the power button to unlock the screen but nothing happend.
phone seems to be dead, pressing power button for 10 seconds do nothing
when i plug it into charger, the led is blinking red all the time, but phone wont turn on
do you think the device is broken?
i am really ****ed up, now wtf is the quality of that?
used it for 3 hours and its broken?
any idea is welcome..(
Nexus 4 DEAD... possibly not charging.
I have this exact same issue... but trying the volume down+power key or trying the power key by itself does not do a thing. The phone will only turn on for a couple of seconds and then die. I have been trying to charge it for a couple of days now with no luch.
I am overseas and just got my phone, which was thoroughly tested by my brother in the US, but it has been off the charger for a couple of weeks until it got to my hands... Is there any reset button or anything else that I can do if I open it???
Please, sending it back will be a major hassle, thank you.
As long as you are properly charging from a source that can provide at least 1.2A, you should be able to charge the phone back up.
Make sure you're not using an Apple charger, charging from a computer, or charging with a wall adapter that is rated below 1.2A.
pa.pn2 said:
i got my n4 today, had an gnex before
so i unlocked my phone, rooted and installed cwm
i flashed xylon rom and trinity kernel any 10, and everything was fine, like it was on my gnexus
after a couple of hours i pressed the power button to unlock the screen but nothing happend.
phone seems to be dead, pressing power button for 10 seconds do nothing
when i plug it into charger, the led is blinking red all the time, but phone wont turn on
do you think the device is broken?
i am really ****ed up, now wtf is the quality of that?
used it for 3 hours and its broken?
any idea is welcome..(
Click to expand...
Click to collapse
Perhaps a kernel related problem? Phone is still very new, devs might have to sort out some shady stuff going on. There will and can always be a certain danger when flashing custom kernels, especially with a device that new.
This just happened to me right when I was demo'ing the 8GB to a buyer since I'm selling it back as I was able to order a 16GB on the last re-offering from Google, (so I don't need two Nexus phones). Hands were sweating when it wouldn't power on, so I grabbed my charger, plugged it in, and then it started flashing a red light. Eventually it turned on after about 5 mins, finally. Battery graph showed 90% charge before it turned off, then 0%, then started back now at 10% charge. This was after powering it off and leaving it in the box since only Tuesday.
Really strange issue... I actually remember something similar happening to my Mom's HP Touchpad a few months back as well. Had to plug it in for about 40 mins after she apparently turned it off and let it sit for a couple weeks during which time it discharged completely. Guess this is the bad part about non-removable batteries lol. Though my iPod touch 2G does sit here with next to no charge and it always powers on without fail.
Happened to me just a few minutes ago, luckily got it turning on again. Weird.
Im using franco kernel and now im scared thanks to this thread...
Which version you have? 8Gb or 16Gb? 14 nov or 14 dec?
Overdose1986 said:
Im using franco kernel and now im scared thanks to this thread...
Which version you have? 8Gb or 16Gb? 14 nov or 14 dec?
Click to expand...
Click to collapse
16GB, Nov 14.
I have the same problem i call the Google support and i became a brand new device.
It's okay but the Christmas holidays are the big problem dammit i must wait
Somewhat a similar situation..and its 2 days ... Phone not turning on ((
XX-RAZOR-XX said:
Somewhat a similar situation..and its 2 days ... Phone not turning on ((
Click to expand...
Click to collapse
call google for an rma
i did it on monday, new device arrived friday evening. really nice support from google...
pa.pn2 said:
call google for an rma
i did it on monday, new device arrived friday evening. really nice support from google...
Click to expand...
Click to collapse
Rma not possible.... .... Purchased this from google USA to india..and it already passed 15 day grace.....
lewis_saint said:
I have a Blue Angel device.
Thanks for your reply,
Lewis
Click to expand...
Click to collapse
That sucks... Several people have reported that their phones started to work again just by doing nothing. I hope you somehow manage to bring it to life.
Sent from my Nexus 4 using Tapatalk 2
Same issue here.
I didn't fina a solution. I've kept the phone connected to the charger for a wole night but it's not booting anymore. I'b only able to enter in fastboot mode pressing vol down + power and connecting it to PC.
L.
This happened to me about 3 days ago while running Antutu with franco kernel r19
My phone completely depleted its battery all the way from 98%. I was able to recover it by connecting my charger for 3 mins and powering on the device with the charger connected. I let it charge for about 10 mins(It refused to charge above 3%).
So i disconnected the charger and restarted the phone. Lo and behold, my battery was back to 98%..
I have been reading lots of threads and i don't seem to be the only one that experienced this issue while running Antutu. Although i have run Antutu multiple times after restart and the problem has not replicated itself..
At first i thought Franco kernel was the culprit but this also happened to people who were completely stock..Leads me to believe that this could be a hardware issue...Lg and Google better figure out what is going on because this could lead to bad publicity and furthermore push people who are currently on the fence regarding a purchase of this device further away.
I have the same issue since this Monday. I still cannot power it on or access fastboot mode.
It happened after I updated to Franco R20 from R19. I still run stock and never OC'ed.
How can I unroot and lock the phone without being able to access fastboot or bootloader?
darll said:
This happened to me about 3 days ago while running Antutu with franco kernel r19
My phone completely depleted its battery all the way from 98%. I was able to recover it by connecting my charger for 3 mins and powering on the device with the charger connected. I let it charge for about 10 mins(It refused to charge above 3%).
So i disconnected the charger and restarted the phone. Lo and behold, my battery was back to 98%..
I have been reading lots of threads and i don't seem to be the only one that experienced this issue while running Antutu. Although i have run Antutu multiple times after restart and the problem has not replicated itself..
At first i thought Franco kernel was the culprit but this also happened to people who were completely stock..Leads me to believe that this could be a hardware issue...Lg and Google better figure out what is going on because this could lead to bad publicity and furthermore push people who are currently on the fence regarding a purchase of this device further away.
Click to expand...
Click to collapse
Hi guys,
My Nexus 7 (2012) turned off(not properly) when the battery level was low and won't power on. I tried a battery from a working tablet and tested my battery in another tablet. It seems like the issue is somewhere else.
These are the things I tried:
- leave it for a couple of hours charging (no battery sign at all)
- hold the power button with/without the volume levels while it being both connected and disconnected.
- tested my battery in another tabled and put a fully charged battery from another tablet
- made sure that the battery is connected
There was one more thing I tried - to press the Power button with no battery inside but the tablet being connected to a laptop via the USB cable. One could hear something like a boot noise coming from the tablet (doesn't happen when the battery is inside)
In December, 2015 I installed a Custom ROM with android 5.1.1 which I found here http://forum.xda-developers.com/nexus-7/development/android-6-aosp-grouper-t3268172/ (the thread was renamed and is now about the Android 6 update) The tablet worked fine for these 3 months but one day when I was checking my email it went off and won't respond to any actions.
Could you please help me to fix it? I'm just not ready to give up on this tablet. Thanks!
Both you and i, same model, essentially, the same circumstances. I also tried every method you mentioned as well. Even down to the flashing of a rom. Same results. I even tried "jump starting" the battery. Not wanting to give up on it. It sits in my closet like that boy in A.I at the bottom of the ocean, waiting... I know that is not the reply or help you were looking for. Just so you know, you are not alone..
Sent from my LG-H345 using Tapatalk
ge1026 said:
Both you and i, same model, essentially, the same circumstances. I also tried every method you mentioned as well. Even down to the flashing of a rom. Same results. I even tried "jump starting" the battery. Not wanting to give up on it. It sits in my closet like that boy in A.I at the bottom of the ocean, waiting... I know that is not the reply or help you were looking for. Just so you know, you are not alone..
Click to expand...
Click to collapse
Well, that's a good start, at least I am not the only one!
Have you tried to connect your device via USB? My laptop can see a connected device but it can't recognize it and I hear some sounds coming from the tablet when I try to hold the `power` button. This made me think that it can be a display/screen related, so the device works but we can't see it due to the broken screen/display. Don't know how to check that though.
Same here, stock Nexus 7, won't turn on, just switched off one day and won't come back on, have tried everything as suggested above, can't get it to flicker, doesn't even register the power connection with a green light or anything
topmuffinsecret said:
Well, that's a good start, at least I am not the only one!
Have you tried to connect your device via USB? My laptop can see a connected device but it can't recognize it and I hear some sounds coming from the tablet when I try to hold the `power` button. This made me think that it can be a display/screen related, so the device works but we can't see it due to the broken screen/display. Don't know how to check that though.
Click to expand...
Click to collapse
Try replacing the screen, just to check. If that doesn't fix it, at least you have a brand new screen!
I'm currently having the same issue, haven't used it in 6 months and when I tried to turn it on, nothing happens
---------- Post added at 09:39 PM ---------- Previous post was at 09:32 PM ----------
Planters76 said:
I'm currently having the same issue, haven't used it in 6 months and when I tried to turn it on, nothing happens
Click to expand...
Click to collapse
I fix mine,
let it sit on the charger for a hour, then hold down the button for 20 sec
same issue here as well ive had it for about a year and im not able to access anything via my pc google help forums had no answer either, looks like we may be screwed..........
Hi, I just had same issue with my tablet only thing is that I was using it with ~20% of battery, nothing special - browsing the web using chrome, then the screen lit gray and shut off. After that no response either from charger, holding power button for 60+ seconds didn't work either, tried re-connecting the battery, still with no signs.
And then, I tried to plug in the charger and then pressing VolumeDown+Power immediately after connecting the charger. Suddenly got some response, that battery charging icon appeared, and it shows my battery charging, but from 0%. Still waiting to charge a bit until I can try to boot it.
I'll update this post with any news.
EDIT: When I connected my tablet to the charger it had that hissing sound, but after few minutes it stopped.
After 15 minutes of charging I managed to boot my Nexus7 with 7% of charge in it a that moment, It seems to work for now.
Summarry of what I did to solve my problem:
1. Opened the back of the N7 (I used a guitar pick for this) and re-connect the battery.
2. Then plugged in the charger and at the same time pressed VolumeDown+Power, battery icon lit up but went out, repeated step 1, and then step 2 again gave me animated battery charging animation which showed up for like 10 seconds
3. Waited for 10-15 minutes and tried to boot normally. And it works now
MrBratka said:
Hi, I just had same issue with my tablet only thing is that I was using it with ~20% of battery, nothing special - browsing the web using chrome, then the screen lit gray and shut off. After that no response either from charger, holding power button for 60+ seconds didn't work either, tried re-connecting the battery, still with no signs.
And then, I tried to plug in the charger and then pressing VolumeDown+Power immediately after connecting the charger. Suddenly got some response, that battery charging icon appeared, and it shows my battery charging, but from 0%. Still waiting to charge a bit until I can try to boot it.
I'll update this post with any news.
EDIT: When I connected my tablet to the charger it had that hissing sound, but after few minutes it stopped.
After 15 minutes of charging I managed to boot my Nexus7 with 7% of charge in it a that moment, It seems to work for now.
Summarry of what I did to solve my problem:
1. Opened the back of the N7 (I used a guitar pick for this) and re-connect the battery.
2. Then plugged in the charger and at the same time pressed VolumeDown+Power, battery icon lit up but went out, repeated step 1, and then step 2 again gave me animated battery charging animation which showed up for like 10 seconds
3. Waited for 10-15 minutes and tried to boot normally. And it works now
Click to expand...
Click to collapse
Thanks mine was taking forever to charge so I unplugged the battery waited a few minutes and then it worked it charged faster
Sent from my SM-N920V using XDA-Developers mobile app
MrBratka said:
Hi, I just had same issue with my tablet only thing is that I was using it with ~20% of battery, nothing special - browsing the web using chrome, then the screen lit gray and shut off. After that no response either from charger, holding power button for 60+ seconds didn't work either, tried re-connecting the battery, still with no signs.
And then, I tried to plug in the charger and then pressing VolumeDown+Power immediately after connecting the charger. Suddenly got some response, that battery charging icon appeared, and it shows my battery charging, but from 0%. Still waiting to charge a bit until I can try to boot it.
I'll update this post with any news.
EDIT: When I connected my tablet to the charger it had that hissing sound, but after few minutes it stopped.
After 15 minutes of charging I managed to boot my Nexus7 with 7% of charge in it a that moment, It seems to work for now.
Summarry of what I did to solve my problem:
1. Opened the back of the N7 (I used a guitar pick for this) and re-connect the battery.
2. Then plugged in the charger and at the same time pressed VolumeDown+Power, battery icon lit up but went out, repeated step 1, and then step 2 again gave me animated battery charging animation which showed up for like 10 seconds
3. Waited for 10-15 minutes and tried to boot normally. And it works now
Click to expand...
Click to collapse
This helped me get my N7 2012 back up and running, too. Thank you so much!
We are not alone
topmuffinsecret said:
Hi guys,
My Nexus 7 (2012) turned off(not properly) when the battery level was low and won't power on. I tried a battery from a working tablet and tested my battery in another tablet. It seems like the issue is somewhere else.
These are the things I tried:
- leave it for a couple of hours charging (no battery sign at all)
- hold the power button with/without the volume levels while it being both connected and disconnected.
- tested my battery in another tabled and put a fully charged battery from another tablet
- made sure that the battery is connected
There was one more thing I tried - to press the Power button with no battery inside but the tablet being connected to a laptop via the USB cable. One could hear something like a boot noise coming from the tablet (doesn't happen when the battery is inside)
In December, 2015 I installed a Custom ROM with android 5.1.1 which I found here http://forum.xda-developers.com/nexus-7/development/android-6-aosp-grouper-t3268172/ (the thread was renamed and is now about the Android 6 update) The tablet worked fine for these 3 months but one day when I was checking my email it went off and won't respond to any actions.
Could you please help me to fix it? I'm just not ready to give up on this tablet. Thanks!
Click to expand...
Click to collapse
I have done same, Mine is , My son had it and ran it to 0%, charging port was iffy, put new one charging port in this morning, nothing, not even battery DEAD sign, nothing tried power, button / volume trick , I did notice on the power/volume button, there is a 4th, anyone have a clue, cannot find what im looking for to answer that.
I have a smart young co-worker looking at it for me right now.
cdb2643 said:
I have done same, Mine is , My son had it and ran it to 0%, charging port was iffy, put new one charging port in this morning, nothing, not even battery DEAD sign, nothing tried power, button / volume trick , I did notice on the power/volume button, there is a 4th, anyone have a clue, cannot find what im looking for to answer that.
I have a smart young co-worker looking at it for me right now.
Click to expand...
Click to collapse
Probably this post can give you some ideas how to recover your device.
AndDiSa said:
Probably this post can give you some ideas how to recover your device.
Click to expand...
Click to collapse
Honestly, I do not think it is the battery, I can see the Charge signal, and the Battery is showing 1,784 VDC tested unplugged and disconnected, my smart young co-worker seems to think POST is failing, I still never see a "Charging" indication.
Does anyone know , Is there a fail safe, say the battery is disconnected, and usb charger is plugged in, will i just see all 5VDC at the sub port, ?
I never see a screen flicker, DEAD battery sign, nothing.
co-worker, tried some things that made sense when he explained what he did, I would have to agree with him.
Now it is rooted, 4.x something I forget, Never went to 5.x did once early and did not like it, Back stock, ran 2 days no issues, Rooted again, 4.x still do not remember, worked great 3-4 months, Sons ran it to DEaD and that was it, put it up for 90 days or so, wife got new tablet, kids have Fire each, and here i am tabletless, CRAP, did not want to throw to much $$$$ at this thing, nor did I want to buy a new one.
Samsung Tablet here we come.
any body want this Nexus 7, it is a 2012 model.
cdb2643 said:
Honestly, I do not think it is the battery, I can see the Charge signal, and the Battery is showing 1,784 VDC tested unplugged and disconnected, my smart young co-worker seems to think POST is failing, I still never see a "Charging" indication.
Does anyone know , Is there a fail safe, say the battery is disconnected, and usb charger is plugged in, will i just see all 5VDC at the sub port, ?
I never see a screen flicker, DEAD battery sign, nothing.
co-worker, tried some things that made sense when he explained what he did, I would have to agree with him.
Now it is rooted, 4.x something I forget, Never went to 5.x did once early and did not like it, Back stock, ran 2 days no issues, Rooted again, 4.x still do not remember, worked great 3-4 months, Sons ran it to DEaD and that was it, put it up for 90 days or so, wife got new tablet, kids have Fire each, and here i am tabletless, CRAP, did not want to throw to much $$$$ at this thing, nor did I want to buy a new one.
Samsung Tablet here we come.
any body want this Nexus 7, it is a 2012 model.
Click to expand...
Click to collapse
I would be more than happy to take it off of your hands mate. Probably gonna use it for parts to keep mine running.
I woke up this morning after realizing my alarm on my phone didnt go off. When I went to check my phone, I found that it won't turn on.
I tried the Volume Down + Power for 15 seconds, 30 seconds, and 1 minute. I also tried safemode Volume Up + Power for 15 sec, 30 sec, and 1 minute.
Tried connecting to the computer to see if I could adb reboot it but the phone isnt being detected by adb. I can hear it connecting and disconnecting constantly from windows.
I put the phone on the charger last night at about 60% charge, so it should have had enough battery to sit unused for a few hours but it was only about 6 hours later that I noticed it wouldn't turn on.
Right now I am just hoping the battery bugged out and drained so the phone is sitting on the charger charging up but there's no signs of life. My phone has been fine for a month with the September patches and fine before that. I havent taken the october patch yet.
My phone is a little bit over 2 months old.
What else can I do and what would have caused the phone to suddenly not turn on?
Update: Phone has been charging for about 2.5 hours. It is charging at a constant 11mA (0.11A) and has taken in about 220mA. The screen still hasn't came back on. Email sent to Essential a few hours ago, no reply yet.
xNotta said:
I woke up this morning after realizing my alarm on my phone didnt go off. When I went to check my phone, I found that it won't turn on.
I tried the Volume Down + Power for 15 seconds, 30 seconds, and 1 minute. I also tried safemode Volume Up + Power for 15 sec, 30 sec, and 1 minute.
Tried connecting to the computer to see if I could adb reboot it but the phone isnt being detected by adb. I can hear it connecting and disconnecting constantly from windows.
I put the phone on the charger last night at about 60% charge, so it should have had enough battery to sit unused for a few hours but it was only about 6 hours later that I noticed it wouldn't turn on.
Right now I am just hoping the battery bugged out and drained so the phone is sitting on the charger charging up but there's no signs of life. My phone has been fine for a month with the September patches and fine before that. I havent taken the october patch yet.
My phone is a little bit over 2 months old.
What else can I do and what would have caused the phone to suddenly not turn on?
Update: Phone has been charging for about 2.5 hours. It is charging at a constant 11mA (0.11A) and has taken in about 220mA. The screen still hasn't came back on. Email sent to Essential a few hours ago, no reply yet.
Click to expand...
Click to collapse
I have the same problem the screen does not turn on, it only has sound when notifications arrive, but there is no human power to turn on the screen, you have had answer of essential
GEOVANNI MTZ said:
I have the same problem the screen does not turn on, it only has sound when notifications arrive, but there is no human power to turn on the screen, you have had answer of essential
Click to expand...
Click to collapse
I contacted essential and they are going to cover it under warranty. No explanination for what caused this issue.
xNotta said:
I contacted essential and they are going to cover it under warranty. No explanination for what caused this issue.
Click to expand...
Click to collapse
I'm from Mexico, but I do not know if my equipment is still guaranteed, is there any way to check if it has a guarantee? because I do not want to have a nice paperweight.
GEOVANNI MTZ said:
I'm from Mexico, but I do not know if my equipment is still guaranteed, is there any way to check if it has a guarantee? because I do not want to have a nice paperweight.
Click to expand...
Click to collapse
Phones purchased in the US come with a 1 year warranty.
I would assume Mexico would get a similar warranty.
You will need your original proof of purchase.
Contact Essential and explain your situation, they will probably be able to come up with a solution for you.
https://support.essential.com/hc/en-us
Click the “?” In the lower right corner and send them an email that explains your situation.
Couldn’t find a Mexico support link. Even using my VPN set to Mexico, it gave me the US support page.
I thank you for your attention, I let it be completely discharged and I have connected it to charge right now and on ... I am happy !!!!
Same problem here, actually my phone was on but screen would not come out of wake. Screen would brighten slightly when combination of buttons pushed,
This happened to me after about two weeks of use, first time it happened I was able to make it come alive by playing with buttons. Than about a week later after having it charging it would not become active.
Emailed Essential with problem, they sent out a replacement unit.
First time I had problem, I was on PIE non rooted, when it finally died I was stock rooted PIE. I don't think rooting had anything to do with problem since it happened even before root. Network Sprint
good morning to all, I hope and can help my team last night when I was watching videos after 2 hours the screen froze so I decided to force a reboot with which I thought the problem would be solved, but to my surprise it was not like that, the phone when turning on did not give imangen only the screen cleared so I knew it had been turned on, but never gave an image, I let it completely discharged thinking that with that it would be fixed and nothing, I put it on and when I turn on the same thing happens it clears the screen but it does not give an image, try the button convention and nothing that solves it, someone has had the same problem? the phone and try tentadilla unlock and put music in spotify so the touch and sound work, also frame and enter calls as well as calls by messenger! help
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gramicko said:
Same problem here, actually my phone was on but screen would not come out of wake. Screen would brighten slightly when combination of buttons pushed,
This happened to me after about two weeks of use, first time it happened I was able to make it come alive by playing with buttons. Than about a week later after having it charging it would not become active.
Emailed Essential with problem, they sent out a replacement unit.
First time I had problem, I was on PIE non rooted, when it finally died I was stock rooted PIE. I don't think rooting had anything to do with problem since it happened even before root. Network Sprint
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for more than I try to turn it on with the combination of buttons, only a flash appears on the screen !!! what did you do?
Go to Essential support
GEOVANNI MTZ said:
for more than I try to turn it on with the combination of buttons, only a flash appears on the screen !!! what did you do?
Click to expand...
Click to collapse
I filed trouble ticket at the Essential support web page, then they requested I send copy of receipt, IMEI etc.. Then a day later a new phone was mailed to me. Pretty efficient I must say,