Database Users

No Nexus 7 in Play Web Store "Owned" Devices

For whatever reason, my Nexus 7 does not show up in the "owned devices" section of the Google Play Web store.
I see my Galaxy Nexus and my Galaxy Tab 10.1, but for the past 2 days, my Nexus 7 hasn't shown up. (see attached image)
I've done the following:
- rebooted nexus 7 several times
- removed my google account from my nexus 7 and put it back
- wiped data/cache for play market app on nexus 7
- signed out and back in to google on multiple computers
Things to know:
- I am using the same Gmail account
- I have installed apps I've previously purchased on the device through the Nexus 7 Play Store
- I've purchased apps & music through the Nexus 7, been charged and everything
- It's been activated since Tuesday 6/19/12, so it's not a "give it time" thing
Here's an interesting example:
I purchased Paperland Live Wallpaper through Nexus 7. It installed on my Nexus 7. I went to the Play Store on the Web and Paperland only showed as purchased, because it only shows my two devices (Galaxy Nexus, Galaxy Tab 10.1), despite being purchased/installed through Nexus 7.
Help?

Are you sure you used the same Gmail account?
Also can you remotely install apps from the Play website to your Nexus 7?

nxt said:
Are you sure you used the same Gmail account?
Also can you remotely install apps from the Play website to your Nexus 7?
Click to expand...
Click to collapse
Sorry should've mentioned that...
- I am using the same Gmail account
- I have installed apps I've previously purchased on the device through the Nexus 7 Play Store
- I've purchased apps & music through the Nexus 7, been charged and everything
Here's an interesting example:
I purchased Paperland Live Wallpaper through Nexus 7. It installed on my Nexus 7. I went to the Play Store on the Web and Paperland only showed as purchased, because it only shows my two devices (Galaxy Nexus, Galaxy Tab 10.1), despite being purchased/installed through Nexus 7.

Try this: On your Nexus 7 do a Clear Data on the Play Store app.

nxt said:
Try this: On your Nexus 7 do a Clear Data on the Play Store app.
Click to expand...
Click to collapse
Did that yesterday, no luck.

Try to maybe remove and re add your gmail account in settings?
Sent from my Nexus 7 using xda premium

wiithepeng said:
Try to maybe remove and re add your gmail account in settings?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Did that too. Several times. No luck.

I'm having the same issue on my galaxy nexus. Any fixes?

Have you tried the following.
Log I to your play account on line. Click"my orders & settings"at the bottom of the page. On the next page click the settings tab at the top. Make sure you device is ticked to show in menus.
Sent from my GT-I9100 using Tapatalk 2

This happened to me as well and i tried everything you tried but without luck.
I had to make a factory reset, after that it worked.
Hope that helps.

Same here
I got my Nexus 7 last evening and I still cannot see the device in the web play store almost 20h later.

Fix that worked for me
Hey I had the same problem. It happened after I force stopped and cleared the data from the Google Services Framework in an attempt to receive the 4.1.2 update. Worked on my Gnex for 4.1, but removed my Nexus 7 from owned devices on the Play Store. Tried a bunch of things, but what ended up working was force stopping the Google Play Services app, then clearing the data. After that I launched the Play store again on my Nexus 7, then loaded the website on my laptop and low and behold, the tablet was back.
Now before this, I had done the same thing to the Play Store app itself with no luck. If the Google Play Services reset doesn't work however, maybe try it in concert with a Play Store reset as well. Hope this helps!

I had the same problem.
On my Nexus 7 I went inot the Google Play Store app
I click on the 3 dots in the upper right corner for the drop down list
I clicked on Accounts
I clicked on the Gmail account that I wanted to use (It was already selected)
I clicked the OK button
I went to the Google Play Website
And it showed up now.
I hope this helps someone.

krueger80 said:
I got my Nexus 7 last evening and I still cannot see the device in the web play store almost 20h later.
Click to expand...
Click to collapse
By doing I factory reset it solved my problem! Annoying but it worked for me.

I had the same problem with a Nexus 4. Device did not show up on play website. What I tried:
- Cleared framework services data, play store data and download manager data.
- removed google account from device and reconnected it.
I read somewhere that you should go to "my orders & settings" on the play website, click on settings and change the nicknames of the "unknown devices" to something different (e.g. different numbers). When I did that, suddenly my Nexus appeared in play store. Maybe worth a try.

Play store problem

Hello guys,
So today when I tried to run the play store app, it opens and gets stuck at loading and nothing happens afterwards, internet is working fine on all other apps and play store was working fine all the time till this happened today
So I was wondering if anyone of you have experienced this and might have a fix?
Sent from my Nexus 7 using Tapatalk 2

kamula said:
Hello guys,
So today when I tried to run the play store app, it opens and gets stuck at loading and nothing happens afterwards, internet is working fine on all other apps and play store was working fine all the time till this happened today
So I was wondering if anyone of you have experienced this and might have a fix?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
clear the play store apps data in the devices main setting, apps, all, play store..

simms22 said:
clear the play store apps data in the devices main setting, apps, all, play store..
Click to expand...
Click to collapse
tried it , but its still there

kamula said:
tried it , but its still there
Click to expand...
Click to collapse
are you sure that youre signed into your google account?

simms22 said:
are you sure that youre signed into your google account?
Click to expand...
Click to collapse
Same problem here bro with my i9300
Sent from my GT-I9300 using Tapatalk 2

Try removing you're google account and then add it back.
Sent from my Nexus 7 using Tapatalk 2

leelaa said:
Try removing you're google account and then add it back.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Already did that twice. Thought my account got corrupted so reflashed with full wipe n then added anotger account but it simply didnt work. Point worth mentioning is that wifi works fine otherwise but as soon as i go to play store wifi activity stops after a sec or two..... checked on my brother xperia n he is having the same ussue :banghead::banghead:
Sent from my GT-I9300 using Tapatalk 2

im having the same problem.
wipe data, dalvik cache, recovery deleted cache partition
Delete google account then added it back.
play store works on cellular network but not wifi.
This problem came all of a sudden. i wasn't doing anything except i was in china but i still has the problem now im back.
anyone has a fix for it?
edit: i can download some selective app like instagram, worms, but not 90% of other apps via wifi

[Solution]Android 4.3 update for everybody[Simple]

Everybody waiting for the update on their Nexus device, heres a simple solution that works.
1) Goto settings and remove your google account from the accounts tab.
2) Goto Apps and force stop and clear data for Google Framework Services
3) Go check for update and Voila
4) Add your google account back.
Done :victory:
P.S - This might also work for future OTA updates so remember the idea

Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?

kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
You can find it in all apps, and btw seriously, you can't find an app??

tesztelem said:
You can find it in all apps, and btw seriously, you can't find an app??
Click to expand...
Click to collapse
Where was it stated that I can't find an app? did you read my question before quoting it ?

Didn't do a thing
Sent from my Nexus 7 using xda app-developers app

kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
I dunno concerninh 4.3 update but I did this 2 times to get the OTA previously on 4.11 and 4.12 update and it just works....

Just tried this and it didn't work

Trick worked for me, cleared data twice before i got the update.
Some people might be having more luck than others, just keep trying.
Im on nexus7 3G btw.

It doesn't work for everyone. I tried it about a dozen times to no avail on both my N7 and my N4. Then the next day both auto updated.
Sent from my Nexus 7 using Tapatalk 4 Beta

jazzyjames said:
Just tried this and it didn't work
Click to expand...
Click to collapse
Try and try and try until it works. (You may have to do this 20 times but it will work eventually)

Does updating like this kill what apps i have? I have like... 400 plus. I'd hate to have to reinstall.

Worked without removing google account, only clearing data for framework app.
I got bored of waiting, and I found necessary files to root, so I gave it a little push. Downloading OTA update as I type this.
Thanks

kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
After just clearing the Google services framework on my stock Nexus 7 it was no longer listed in my Google Play store devices. Subsequently, when I installed new apps on the Nexus 7 they still show up in my 'My Apps' list on Google Play, but the Nexus 7 device did not show so I could not push apps to my tablet using Google Play Store from a browser. Also since the device was no longer listed I could no longer determine, from a browser, if apps were compatible with the Nexus 7. I read elsewhere that the "device" comes back after a few days; I tried a few things to help it along (click on acct name etc....) but after a few days it was still not back. I had installed quite a few apps directly from the Play Store app on the N7 since doing this "data clearing" but it was still missing from my list of devices on Google Play website.
UPDATE: apologies to the OP; I had quickly read his post and skipped over his first step of removing Google account. Following the OP instructions in this thread I got the update right away....AND my N7 "device" is now shown in the Play Store again (thank you). By previously just doing the force stop and clearing data in Google Services Framework, as suggested in many other forums, it seemingly removed my N7 device from the Play Store without getting me the update .

My N7 is listed in the Play store devices same as before.

davion100 said:
Try and try and try until it works. (You may have to do this 20 times but it will work eventually)
Click to expand...
Click to collapse
Exactly. Sometimes it works on 1st try, sometimes you have to do it like 30 times...

[Solution found] New nexus 7 error 497

My nexus 7 just came in the mail and I'm running into error 497 on the play store while trying to update chrome, Google keyboard, and talk back. A few seconds after choosing update it'll give me this error but I've been able to download everything else with no trouble. I already tried a factory reset with no luck.. So I'm hoping someone can help me find a solution.
Is it possible that this could have anything to do with my Google account or maybe WiFi?
Edit: From searching around on the web I have found a solution that works for me. Download tunnelbear vpn from the market, make a free account, and then turn it on and connect to the US. You should now be able to download any of the apps that were giving this error. Alternatively, you can tether your phones mobile connection if data limits aren't a concern. Every other solution I have found has not worked for me including factory reset, clearing Play store data, etc, etc, but these two have. Hopefully this helps anyone else running into these issues out.

Edit : oh you did a factory reset...
Hmm dunno
Sent from my Nexus 7 using xda premium

Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app

jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I just now experienced this same issue, and I also have Comcast. My Galaxy Nexus was able to update some apps without issue on 4G, and when I went to update my apps on the Nexus 7 it updated all but Facebook Messenger and Google Japanese keyboard support. Got error 497, cleared my cache/data/force stopped Google Play, tried again, same thing. Cleared out some other things that may have made it even worse (Google Play Services, which appears to have completely messed up my list of Installed/All apps in the Play store, oops) but still no go. Tethered the Nexus 7 to my Galaxy Nexus via Mobile hotspot, and it was able to update, but on wifi it fails. This just started happening today, and I've had my Nexus 7 for about two weeks. Not sure what's going on, and your post was one of the first things that came up when I googled it. I see a factory reset didn't help you. I really don't want to have to resort to that, but it appears it wouldn't have helped me anyway. I'm stumped.

jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Hi:
I have Comcast and am not having this issue. Keep us posted on your progress.
Best,
Tom

I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried pushing the update to the device using the online Google Play Store.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.

My Facebook messenger fails to update, says package file is invalid, not sure if that's my end or theirs, I'd just wait and see if the update eventually pushes through. Maybe just let it be And see if Google knows of the issue and eventually it'll update...
Sent from my Nexus 7 using Tapatalk 4

Try and reset your routers and reboot your nexus 7.

huskers15 said:
Try and reset your routers and reboot your nexus 7.
Click to expand...
Click to collapse
Thanks??

sublimeike said:
I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.
Click to expand...
Click to collapse
None of this things worked for me either except for tethering with my phone. So this leads me to believe it's a problem on Google's end and not the tablet. I would wait a little while for a fix before returning it..
Sent from my Nexus 7 using xda app-developers app

How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them

adamhlj said:
How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them
Click to expand...
Click to collapse
I'm not entirely sure but I think both are fairly new so I don't think that should be the issue. It just seems weird to me that some apps will download while others won't.
Sent from my Nexus 7 using xda app-developers app

I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
Sent from my Nexus 7 using xda app-developers app

jguns112 said:
I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
Click to expand...
Click to collapse
Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.

sublimeike said:
Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.
Click to expand...
Click to collapse
Hmm well that is no good then. Are you still getting error 497 or is it something else?
Sent from my SCH-I535 using xda app-developers app

jguns112 said:
Hmm well that is no good then. Are you still getting error 497 or is it something else?p
Click to expand...
Click to collapse
Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."

sublimeike said:
Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."
Click to expand...
Click to collapse
Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app

I was having this issue on My Nexus 4 and Nexus 7 last night on Comcast. This morning the apps updated without issue.
jguns112 said:
Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse

Error 492; 497; and "bad package" are all errors that I had been getting with my first device and then with my replacement.
Finally did enough searching to learn it was likely a Comcast DNS issue.
I tried everything from my office internet and it worked fine. I suspect it's why my earlier device started to go wonky because updates didn't update properly or something got corrupted.

Had this issue updating I forget what at work, it would stop at 1.38MB. Which is weird cause didn't have issues with other apps that same moment. Did a google search and tried a different wireless connection... Was able to update.
Two days after, updates apps at work, no problem. Maybe just a hiccup.
Sent from my Nexus 7 using xda app-developers app

Google now reminders down?

Is this down for anyone else? Generic ones work. Remind me to watch TV works. Remind me to watch TV @ 10:00 doesn't.
Thanks
Sent from my Nexus 4 using Tapatalk 4

There is a problem, I cannot connect to Google Now. Also Google Services has been burning up my battery all day.
Sent from my Nexus 4 using XDA Premium 4 mobile app

Thanks. I heard there was some play store issues but nothing on this.
Sent from my Nexus 4 using Tapatalk 4

Google search was just updated today..
Could be a bug.

I disabled Google Now a while ago, and wanted to try it again. Disabled, uninstalled and installed again Search, but now it says Google Now is not available and it doesn't show in Search Settings.
Weird. Is it on my end or something's up with Google?

bozint said:
I disabled Google Now a while ago, and wanted to try it again. Disabled, uninstalled and installed again Search, but now it says Google Now is not available and it doesn't show in Search Settings.
Weird. Is it on my end or something's up with Google?
Click to expand...
Click to collapse
I had turned off Google Now yesterday due to it keeping my phone from sleeping since it could not connect because of server problems. I cleared the data/cache and launched again now all seems to be fine.

Birdsfan said:
I had turned off Google Now yesterday due to it keeping my phone from sleeping since it could not connect because of server problems. I cleared the data/cache and launched again now all seems to be fine.
Click to expand...
Click to collapse
Do you have it as an option in Google Search > Settings? I only have Voice, Phone Search and Privacy & Accounts. Did the same steps as you, but nothing yet. Thought I'd give it some time to sync something...
Found this on a Google support forum, and maybe it really is Google's issue.
http://productforums.google.com/forum/#!topic/mobile/B_6n-3MiPEc[1-25-false]
I'm not from the US btw, but from Macedonia, SE Europe.

bozint said:
Do you have it as an option in Google Search > Settings? I only have Voice, Phone Search and Privacy & Accounts. Did the same steps as you, but nothing yet. Thought I'd give it some time to sync something...
Found this on a Google support forum, and maybe it really is Google's issue.
http://productforums.google.com/forum/#!topic/mobile/B_6n-3MiPEc[1-25-false]
I'm not from the US btw, but from Macedonia, SE Europe.
Click to expand...
Click to collapse
First, I froze Google Search in Titanium Backup then when I unfroze it I cleared data.cache and relaunched this morning. For me Google Now is part of Google Search not sure that it would be any different for you being in Europe.

Birdsfan said:
First, I froze Google Search in Titanium Backup then when I unfroze it I cleared data.cache and relaunched this morning. For me Google Now is part of Google Search not sure that it would be any different for you being in Europe.
Click to expand...
Click to collapse
Some friends have Google Now working, and they are all completely stock. I have CWM and fk installed. Waiting for 4.4 to come out soon, when I'll do full wipe and install via fastboot and see if it starts working when stock.
Thanks for the info and help though. Cheers!