[Q] Lg D802 - No service (Phone not authorized) - G2 Q&A, Help & Troubleshooting

Hi,
A day or two ago my network stopped working, I cant get any service from my simcard on my LG D802.
It keeps saying "phone not authorized. turn off and restart your phone. if network is unavailable, contact customer service"
I've contacted customer service, and I've gotten a new simcard but the problem persists. Any ideas?

I have the same
alatewolf said:
Hi,
A day or two ago my network stopped working, I cant get any service from my simcard on my LG D802.
It keeps saying "phone not authorized. turn off and restart your phone. if network is unavailable, contact customer service"
I've contacted customer service, and I've gotten a new simcard but the problem persists. Any ideas?
Click to expand...
Click to collapse
Did you find a solution? I am having the same issue.

JSHARVEY said:
Did you find a solution? I am having the same issue.
Click to expand...
Click to collapse
It seems the person I bought it off was selling a stolen phone, so the previous owner got the phone blocked and the network was blocked off my phone. - I would suggest doing a background check for the phone, and if it passes out as stolen or lost contact the seller. (If you bought it online that is)

http://forum.xda-developers.com/showthread.php?t=2546859 refer to this. scroll down a bit.

alatewolf said:
http://forum.xda-developers.com/showthread.php?t=2546859 refer to this. scroll down a bit.
Click to expand...
Click to collapse
Thanks - sad to say I am in the same boat 4 months after purchasing the phone, it has been recorded as lost/stolen. The person I bought it from is being genuine which is a relief.

Hello I am having the same issue. Is there any solution on this?? I checked if phone's IMEI is blocked or something like that and it is not.
Please help!

Related

Have i bought a stolen Trinity?

First of all, this is my first post and I would like to excuse my bad english ^^
Okey, so here's my situation. I bought a phone over the Internet from a private seller who claimed she did'nt know wether the phone was SIM-locked or not. She also claimed that she had used two sorts of SIM cards, with two different operators.
So, I tried with my card. It says (i have in Swedish, so i'll translate as good as I can) "No service". So I went in to Settings -> Network and at the top it says "Current Network: No Service" . I have tried everything in those menues, like choose network manually and such. Everything comes down to the same, No service at the little icon at the top screen.
So, I runned the Unlock-service that I found here: http://forum.xda-developers.com/showthread.php?t=293957. I did it step by step and it worked perfectly, except one thing; my problem stands.
So what should I do? Have i missed something? If the phone shows to be stolen, I think it's weird that I even got into the phone. I can use Wi-Fi and such, that works properly. Activesync, no problem at all.
What should I do?! Please, please help me!
Call the police.
Find out from a phone company if the IMEI is blocked.
Not a lot you can do but Call the authorities and get them to deal with it.
If the phone is reported stolen it wont stop the phone working as a PDA, it will just block it's usage as a phone.
Ebay has a link to check stolen phon (before you buy) - http://www.checkmend.com/uk/ - You need the IEMI number use *#06# to get it. The service isnt free, but is recommended by the Met Office.
eventually this helps you:
i've had a trinity in "active service" for about one year,
and i've noticed the following:
everytime i used a sim card which i had never used before
in the trinity, it tooks minutes to get the "no service" away.
after the fist initialisation of the new sim, every further
turning on the device (till i get a service) was much
faster.
so let the phone at least 10min with your sim, if you
would still no service, then you should check your imei.
and: sometimes you have to click on the "services" tab
in the title bar to get to the pin verification. for some
reason sometimes that did'nt come automatically frontwards
for me...
good luck & regards,
markus
i would check via the ebay link, if that comes up ok just reflash the phone with an radio and see if that works. If the imei is ok and the flash with the radio doesn't fix it then you might have a hardware issue.
Problem solved! I tried with yet another operator, and it worked! So the problem is locked. I'm going to the store tomorrow to lock it up. Hopefully that will do the trick. Thank's guys!
why go to a shop to unlock it when you can get it done for free on here
http://pof.eslack.org/trinity-unlocker/
I can't get that thing to work. It says "No service" with my SIM! I have posted in the thread for it but noone answers. Could someone help me?

Unlocked G1 on O2 - No More Calls?

Help!
I've got an unlocked G1 bought off eBay in early December. Up until today it's been working without any problems. However at 11am today it dropped off the O2 network and I can't get voice / text. I still have data access though.
Here's what I've tried:
1. My SIM in another phone - fine
2. Other SIMs in my G1 - no network registration except for a TMobile SIM.
3. Soft reset of G1
4. Hard reset of G1.
5. Wipe and reflash using update.zip method off microSD card to UK RC8 - no difference.
I'm desperate here - got multiple important calls pending over the next few days..
If I use "Search Networks" and manually select O2, I get the message "Your sim card does not allow a connection to this network".
"Registering automatically" also fails (but silently).
How can I get my G1 up and running ??
Try getting a new sim card from O2?
Currently using my SIM in another phone without issue (on the same cell tower too).
CodeMonkey said:
Currently using my SIM in another phone without issue (on the same cell tower too).
Click to expand...
Click to collapse
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
demontefixo said:
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
Click to expand...
Click to collapse
Nope - it literally dropped off the network after being in use with no problems after a month.
Can connect to o2 data channels, just no voice / text. Connects to voice with T-Mobile SIM only.
I've redone the settings 1/2 a dozen times as part of the whole wipe / re-flash circle of life thing...
Given up now - will test with PAYG TMobile and sell on eBay for parts / working. Can't be dealing with it for now but will return to Android when it's a little maturer and my contract's due.
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
petertheface said:
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
Click to expand...
Click to collapse
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Hey,
I'm from Germany and wanted to complete an O2 contract and use it with my G1.
But before I make the contract I used an O2-prepaid card (O2 loop). Im connected to the next O2 cell and calling works great. (running ADP1 JF 1.31 fw)
The cell-tower are not the same as t-mobile and vodafone and the active O2-cell is changing very often.
I hope O2 contract will work, because it's the cheapest kind of data plan.
CodeMonkey said:
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Click to expand...
Click to collapse
*sigh*
Looks like it's borked.. I give up..
Anyone want to have a go?
* shameless plug * (mods please edit this out if inappropriate)
http://cgi.ebay.co.uk/HTC-G1-Mobile...MobilePhonesQ5fMobilePhonesQQsalenotsupported
will you ship to US?
neoobs said:
will you ship to US?
Click to expand...
Click to collapse
Sadly no :-(
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
mrcraig said:
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
Click to expand...
Click to collapse
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
CodeMonkey said:
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
Click to expand...
Click to collapse
Blocked by T-Mobile at someone else's request.
Paypal - no resolution as > 45 days (nicely timed by seller it seems)
Time for the police *sigh*
Wow! Turns out my phone was blacklisted too! Thanks SOO much! I never would have thought to check to see if it had been reported stolen.
Need to chase up eBay seller now though. Fun.
Well - after hammering away at this for nearly 3 days...
I have a crime reference number!
Which means that PayPal / eBay / T Mobile will need to investigate.
Friendly advice to any others in this situation - I was told initially by the desk officer at my local police station that this was "a civil matter". Thankfully I ignored that and spoke to the local headquarters - they've confirmed that it's a criminal matter and they will be investigating further. So stick to your guns ;-)
Fingers crossed, and good luck to anyone else out there in the same situation.
Apologies for the bump
I apologize for bumping the thread after all this time, but i've had this happen to my G1 just today. After months of flawless use my unlocked G1 suddenly decided to not like any SIMs but a T-Mobile one. Annoyingly IMEI checks show that it's not blacklisted, using both CheckMEND and calling O2 direct and asking them if they have a blacklist flag on it, which they didn't.
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
dilandou said:
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
Click to expand...
Click to collapse
This is still with the police *sigh*. Currently chasing down the T-mobile account holder who blocked it originally and the seller. Given up much hope of getting my money back but hoping to take the £350 I'm down by out of the guilty party's hide through the criminal justice system. As far as I can determine, this is either insurance fraud (account holder sells phone for cash, reports as lost and claims off TMobile insurance) or theft & selling stolen goods.. I personally think it's an attempt at insurance fraud by some dimwit as the phone came in it's original packaging with accessories still sealed.
I won't post the seller's name on a public forum in case they're an innocent party, however PM me the details of yours and I'll respond. If it is the same seller I'll update the police appropriately so they can widen the investigation and get in touch with you (if you want to go down that path)..
**EDIT**
Update - compared sellers and they're not the same: watch out if buying on eBay peeps.
I am glad that I found this threat, to learn I am not crazy. Bought a German G1 via ebay, and the first day (wih original FW) everything was fine. At least i think so as I didn't use it much. Then I upgraded manually to latest German RC9 version. While the phone showed to be connected to o2 and internet was working fine, I noticed only one day later that I was not able to make outbound calls or send SMS. Also other o2 customer got error tone (no real message why not reachable) when calling me, SMS didn't arrive. However the most weird thing was that it was possible to call my mobile phone from my fix/land line! Again, for other mobile phones I was not reachable, but land line worked?!
While beeing frustraded I did HW reset and the FW update again, but still same problem. Still in the evening of the same day I left my house, sitting on the airport - and suddenly it worked smoothly. Since that, for a week now, everything works fine.
No, I don't undertand this at all. And I think this was in my case also no issue of being blacklisted as it works now, without doing anything. Letäs hope it does not have a fall back.
G1 Swindle
Hey guys
It looks like I have also been swindled by some chump on ebay and my G1 has been blocked. Has anyone any idea if the phone can be wiped and rebooted in a fashion that clears it from any blocking register?
Otherwise I'm stuck with a very expensive paper weight!!

"Not registered on network" "No Service"

Ok got this phone but it wont ring or recive calls ! .
After putting in my SIM card, entering my PIN code it still says no service. When you try and make a call it says "Not registered on network".
It was on T Mobile which I have had it unlocked via eBay. I got past the Google registration page by entering APN settings for my SIM card (O2).
Now I can user the browser and market etc but no calls.
I have done everything in THIS thread and think I have flashed it with
JFv1.43 RC9. (When I say think it seemed to flash but I cant see any difference so not sure if it worked).
Does anyone know how I can get the phone to work?
Thanks for your time
i have been in this same situation for about 3 weeks and after spending countless hours on phone and at store with tmobile 3 replacement phone 5 sim cards and a new number they close my account and reopened it this was just tonight so i am testing it out so far i have lost servie twice within 3 hours restarted my phone both times and regained service so im not sure if it is completely fixd just yet
Its really annoying such a simple thing. When I try to manually select teh operator in settings it says "Your SIM dosnt allow connections to this network".
I tried an orange SIM card and for some reason it puts the phone in airoplane mode and wont come out :s
Any ideas would be appreciated.
Anyone got any ideas on what could be causing this ?
Thanks
same boat
man I'm telling you that's been happening to me. except I upgrade to ION and then reverted back to haykuro's 6.0r1. everythig that;s happened to this guy has been affecting me
No service
I also have a problem with my G1. Bought it from my local polish netwerk (Era) and the phone works OK however, from time to time it looses the connection to network and it needs a reset in order to login to network again. Don't remember if it happened before they released the software which supported polish language. So what do you recon is it a hardware problem or did those useless local IT guys screwed sth up while translating android??
hi i have he same problem stuck in airoplane mode and no service has anyone found a fix yet????
I´m yet another user with the same problem. For a few hours yesterday I suddenly had service, but it stopped working in the evening again.
Any solution?
A similar problem. Tell me what to do. Thank you.
hey guys not sure if this helps but if your device is rooted did you try un rooting it? maybe get it back to stock firmware...? or do you think its your sim card?
hi im from chicago and im having the same issue i put my sim in it say not registered on network then after i search 4 network it say sim card not alow on connection i sent my phone 2 samsung repair n they see nothing wrong..been like this since day one its very annoying
ldrifta said:
hey guys not sure if this helps but if your device is rooted did you try un rooting it? maybe get it back to stock firmware...? or do you think its your sim card?
Click to expand...
Click to collapse
what do you mena rooting it?
I just bought a fido sim card and I get the msg: "cannot register on this network. choose another network, or disconnect your data connection and try again" when i try to manually connect to the network. I have using this phone with at least two sim cards back in my outcry and i bought it independently from my previous network from an eshop in Ireland..
Any thoughts? Could be the ROM and radio installed?
edit: I now saw that this isnt a thread for HTC Touch HD
Same Boat
Hi,
I am also having the same problem with my Galaxy s 4g. Its an unlocked phone ( and I am sure it's unlocked) but when i put some other Carrier SIM it says "No Device" or "not register to this network"
Can some one help?
Still struck there
Hi,
Has anyone able to sort this issue?..Need help badly
Hello, any one figure his problem? I am getting full bars and same message "not registered on network". Thx
the same on tattoo 1.6 android
i have the same problem on my tattoo its work with etesalat Egypt net work
but its didn't work with mobinil and Vodafone
any one can help us
not registerd on network
i have the same problem i have done different roms surly some one must no a fix .is it because we used a custom ROM wish i hadent have ...£400 paper weight now :crying:

[Network] loss of connection on Orange Network, need help

Hi there,
I am confronted with a big issue which affects my ability to place or even receive calls: I cannot connect my HTC HD on the Orange Network anymore.
Two weeks ago I was on the road using TomTom and suddenly Windows Mobile told me that the distant server was disconnected and that I was not connect to the network anymore. Each time I am trying to get a connection, I can see that the mobile detects a network, tries to register (I even can see the Edge icon and some network bars) but always fall back to the 'not connected' icon.
The weird thing is that the mobile detects all the networks it is intended to: Orange, Bouygues and SFR (the three main operators).
Since that day, I have tried everything to re connect the mobile on Orange network but nothing was successfull:
- many and many reboots of the mobile,
- I have suppressed the Orange network connection in the connection wizard and then re created it.
- I have switched the network connection to manual and tried to connect manually: as for auto mode, it displays the following message:
"cannot connect to the selected network. Choose another network or stop you data connection and try again"
- I have switched the band mode from auto to "GSM (900+1800)"
- I have done hard resets
- I have changed the ROM two times: the first one for an up to date Mia and the second time for a Rhodyum 1.1 (the one I am using now).
- I have called the hotline to check if the problem is coming from their devices ; apparently not the case
- I have put my SIM card on another mobile and its working. A different SIM on my HD is not working. I even have changed my SIM card !
I am really desperate now because I do not know where the problem could come from. Should I do something else ? How can I be sure that it comes from my mobile ?
Thank you for your help
Yesterday evening, I have tried to restore stock SPL1.14; It did not work either
Nobody can help me or just give me clues to solve the issue ?
What is your SN? Is a 84x? See here: http://forum.xda-developers.com/showthread.php?t=476139 could be an RMA candidate, read the thred
OK, here's the short answer:
your phone's a nicked device and it's on the IMEI blacklist.
the other possibility is that the contract didn't get paid off so the provider blocked it because of that.
I'm generally always right on this - go get a CheckMEND report from here: http://www.checkmend.com/uk/public/check_start
Your IMEI goes in the Identifier box.
I appear to be having the same problem, I checked via that site and it didnt flag anything up, it was all clean. The problem started yesterday afternoon.
I've tried an O2 sim card in there which works, and someones elses Orange sim card in there, which doesnt
Orange have confirmed the phone is blacklisted, even though the site said it wasn't.
Taking my frustrations out on the 'legitimate' Ebay seller as we speak and searching for a replacement.
the same story
Hi i got the same story but i was using the phone for 7 months and after one day no service... how is that possible? and how i can sort it out? i bought it on ebay its possible that as you sayed contract is not payed... but what i can do? if the imei its black listed if i change imei will unblock the phone? phone had simlock on orange now iam using o2 i think after or now when i upload new rom imei changed for extra 2 digitals 01... i tryed
WST v4.2.2 setup problem with comunication :/
HTC imei Update Wizard the same problem cominication... any advice? servis will help?
i upload rom oficial one mayby i will nee to upload diferent one?
JM7 said:
Orange have confirmed the phone is blacklisted, even though the site said it wasn't.
Taking my frustrations out on the 'legitimate' Ebay seller as we speak and searching for a replacement.
Click to expand...
Click to collapse
the problem is if this "legitimate" ebay seller, sold it to you before the contract was paid to orange, legally the phone belongs to orange, therefore you've bought stolen goods. Hope you used Paypal, they might offer some protection.
alexpetrucci said:
the problem is if this "legitimate" ebay seller, sold it to you before the contract was paid to orange, legally the phone belongs to orange, therefore you've bought stolen goods. Hope you used Paypal, they might offer some protection.
Click to expand...
Click to collapse
what about if i was using phone for half year and everything was ok and not its happen?

Phone Not Allowed - UK SM-G950F

Hi All
I'm at my wits end with this Samsung S8 phone, Bought a 2nd hand S8, was working fine, but I noticed the internal storage was only showing 9.63GB
Had a look on here and the solution was to stock flash the phone. I did that, all fine, storage was back to normal....BUT since then I can't make or receive any calls.
I get the error "phone not allowed" and it won't connect to ANY mobile network.
I've tried loads of different suggestions
Sim is OK in another phone
Re Flashed (numerous times)
Andriod 7 and 8
Sim and Phone OK with three network
But still have the issue....
Can anyone help me? or push me in the right direction?
Cheers
Tommy
You probably tried this, but try booting into safe mode. If it works then there is a software problem. If the problems persist in safe mode you probably gotta contact Samsung.
Are you sure the phone is unlocked?
Sent from my SM-G950F using Tapatalk
Is the phone blacklisted? if it is blacklisted then it will not connect to service. Your SIM wil work perfect in any other phone.
Hate to say this but it does sound like your phone has been blacklisted.
You can check with one of the online IMEI blacklists.
If your phone shows Phone not allowed and a code like MM#6, it usually is an indication that it was blacklisted.
Check your phone's IMEI on a blacklist checker like http://imeipro.info/
The previous user most likely had the firmware and baseband messed around with and once you flashed stock it reverted to true state, it's highly advised to get back in contact with the person, where was the phone bought? A shop? Online?
Dreadsta5889 said:
You probably tried this, but try booting into safe mode. If it works then there is a software problem. If the problems persist in safe mode you probably gotta contact Samsung.
Click to expand...
Click to collapse
Yeah tried that , still the same
If one is in possesion of a S8 that says "Phone not allowed", and the phone is blacklisted, is there any way of fixing that?
I have the same issue here..
I bought an S8 from Manchester last summer, and I started using it last week, (because my other phone worked longer than expected) and after I gave the phone the Network key that the previous user wrote down for me, then that message appeared.
So im stuck with this almost completely new brick aswell...
Any options at all?
YallahHabibi said:
If one is in possesion of a S8 that says "Phone not allowed", and the phone is blacklisted, is there any way of fixing that?
I have the same issue here..
I bought an S8 from Manchester last summer, and I started using it last week, (because my other phone worked longer than expected) and after I gave the phone the Network key that the previous user wrote down for me, then that message appeared.
So im stuck with this almost completely new brick aswell...
Any options at all?
Click to expand...
Click to collapse
The only real solution here is to either go abroad and sell the phone, or sell it to someone who is going abroad. The phone will work outside of the UK.
It does sound as your phones imei Nr is blocked in UK.. Probably the person who sold you the phone, stole it somewhere.
I have the same problem on my Samsung S7 now in Brazil.
In Canada, on Canadian carriers, everything is fine, and if I put the Canadian SIM in there everything is fine. But the minute I plug in Brazilian SIM card, boom, Phone Not Allowed message comes up and it won't connect to any of the Brazilian networks. Brand new SIM, works just fine on another LG phone (and any other phone I tried).
The phone is unlocked, I even checked with a few pieces of software and there is no network lock on it either.
I've got the master & network unlock codes from Samsung, but have no way of inputting them as no prompts for those come up when I insert the Brazilian SIM.
I checked the IMEI, it is definitely clean and not blacklisted.
Heck, I even rooted the phone to see if that would help, and still nothing.
Any idea what else to try or what else might be causing this goddamn message to pop up?!
I solved my S8.
Blacklisted on all uk networks except Three network.
Works perfect.

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