[Q] Phone turns off randomly while charging. - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

So... This issue has happened to me 2 times so far.
I recently traded my iphone 5 mint for a Galaxy s4 mint, Had the guy @ AT&T check over both phones.
So i looked into issues with G4 after the first time it happened and thought maybe it was a battery issue. So i purchased a new battery off ebay.
My original battery looked fine and basically new, Model B600BU, got a new battery model B600BZ(Verizon model). Works fine with my phone, NFC works and everything.
My phone was FACTORY the first time it happened. This time it is ROOTED and it happened with the new battery.
It has only happened while it was plugged into the charger, the screen would not turn on but the BLUE light was blinking.
I could turn the device on and it would basically start up fresh... But I need my phone on, I use it as a WORK alarm...
Any ideas?

Ive only had that issue with crappy kernels. I dont believe its a issue known to the s4. Never happens to me. Maybe flash a rom or kernel and see if that fixes it
Sent from my SAMSUNG-SGH-1337 using Tapatalk

A factory reset should set it straight. It's not that it is shutting down, it is just freezing in the wake up process. It may be the kernel or the software itself. What firmware are you on?
Sent from my SGH-I337 using XDA Premium 4 mobile app

Related

(Update: I Managed to recover) My N4 is bricked! Anyone managed to recover?

Hello everyone
I installed AOKP and was running CF-BENCH, no OC or UV. The device got very hot it shut down and can no longer start it or charge, all i get is the LED flashing red.
I managed to get into Bootloader but once i remove the usb cable the device shuts off, i flashed factory image and re locked the bootloader to no avail. i think thermal throttling got over ridden somehow.
Has anyone recovered from this, or should i go RMA?
thnx
Update------
I tried everything, i even got the weird LG download mode. finally i plugged the device to the PC (PC was off) and went to sleep, when i woke up the LED no longer flashed red and the device was running normally.
ragiut1 said:
Hello everyone
I installed AOKP and was running CF-BENCH, no OC or UV. The device got very hot it shut down and can no longer start it or charge, all i get is the LED flashing red.
I managed to get into Bootloader but once i remove the usb cable the device shuts off, i flashed factory image and re locked the bootloader to no avail. i think thermal throttling got over ridden somehow.
Has anyone recovered from this, or should i go RMA?
thnx
Click to expand...
Click to collapse
Ugh "thermal throttling"...
I hate that term and how people are really over doing it on it on this device.
If you followed the ROMS OP instructions one by one perfectly, I don't see how you ran into that issue.
If anything, let it cool down, give it a day, and see what happens.
Sent from my Nexus 4 using xda app-developers app
Do a search I know there is a couple of threads that mention how to fix the red LED of death.
Sent from my Nexus 4 using Tapatalk 2
Reminds me of a ps3 yellow light error.. Once its over heated it wouldn't turn on again until it was opened.. I never run benchmarks so I'm lucky lol
Sent from my Nexus 4 using Tapatalk 2
ATM, no hope 4 you. I used to be in your situation and i had to send it back to GG. RMA time!
Thnx everyone
They must've known that over heating bricks the device ,that's why they implemented thermal throttling
This is strange though as you didn't oc
Sent from my Nexus 4 using Tapatalk 2
italia0101 said:
This is strange though as you didn't oc
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I was thinking the same thing.. I'm running aokp as well, starting to worry a little..
Sent from my Nexus 4 using Tapatalk 2
I mean at stock there's no way it should fail unless it was already on the edge ... What kernel was it using ?
Sent from my Nexus 4 using Tapatalk 2
Update------
I tried everything, i even got the weird LG download mode. finally i plugged the device to the PC (PC was off) and went to sleep, when i woke up the LED no longer flashed red and the device was running normally.
ragiut1 said:
Update------
I tried everything, i even got the weird LG download mode. finally i plugged the device to the PC (PC was off) and went to sleep, when i woke up the LED no longer flashed red and the device was running normally.
Click to expand...
Click to collapse
what I want to know is how you could possibly sleep knowing your brand new nexus 4 is bricked!
Mohit12 said:
what I want to know is how you could possibly sleep knowing your brand new nexus 4 is bricked!
Click to expand...
Click to collapse
I gave up on it actually, and was going to ship back the next day

[Q] GT I9505 Sudden Death?

I woke up this morning to find out that my phone won't turn on. I then did a battery pull and the phone booted up to safe mode. Gave it another reboot and it booted to normal mode.
I'm a first time Galaxy owner and Googled what just happened and found out that its called "Sudden Death"?
Any one experienced this on their new Galaxy S4s? Is this normal? Should I have it replaced?
Sudden Death was a "feature" of the S3 (and nothing would revive the phone other than a new motherboard) , the S2 came with Brickbug... If Sammy have messed something up in the S4,someone will have to find a name for it
I would exchange the phone. Hopefully just a one-off glitch rather than a general problem.
Sent from my GT-I9300 using xda premium
exnokiafanboy said:
I woke up this morning to find out that my phone won't turn on. I then did a battery pull and the phone booted up to safe mode. Gave it another reboot and it booted to normal mode.
I'm a first time Galaxy owner and Googled what just happened and found out that its called "Sudden Death"?
Any one experienced this on their new Galaxy S4s? Is this normal? Should I have it replaced?
Click to expand...
Click to collapse
That's not sudden death however you should check your phone up. Maybe exchange it
Sent from my GT-I9500 using xda premium
Had the same problem after restarting the phone. Hang up in boot and wont load battery anymore... will send it back to o2 tomorrow...
1 1/2 half weeks old, totally stock.... such a bull****...
exnokiafanboy said:
I woke up this morning to find out that my phone won't turn on. I then did a battery pull and the phone booted up to safe mode. Gave it another reboot and it booted to normal mode.
I'm a first time Galaxy owner and Googled what just happened and found out that its called "Sudden Death"?
Any one experienced this on their new Galaxy S4s? Is this normal? Should I have it replaced?
Click to expand...
Click to collapse
Its normal try charge ur bttry fully
Sent from my GT-I9505 using xda premium

[Q] How to fix strange battery behavior?

Since last week I am experiencing a really strange behavior of my battery.
Sometimes my phone (in a random app) just vibrates, the screen goes black and then it reboots. After the reboot I have lost 40-50% battery life. Sometimes the phones isn't even able to complete the reboot because it spontaneously has too little power left. See attached screenshots.
Has anybody had similar problems? Or knows a solution?
About my setup: The problem seems to be not rom or kernel related. It occurs no matter what rom or kernel setting I am using. Currently I am running coool boy's 4.3 GE witch KT's kernel (no OC or UV).
Is it possible that the battery is physically damaged? I have NO IDEA...
Experiencing the same problem. I've flashed back to stock and still experiencing this. Phone randomly turning off, not starting, sudden battery drops. Driving me crazy.
Sent from my GT-I9505 using Tapatalk 2
This looks pretty strange 0.o
Consider buying a new recovery
HITTTTTTT THANNNKKKKSSS
galaxy star duos ****rooted*** xda offical app ) )
I've seen the same sort of graph on my old i9000. You're not gonna like this, but it got worse over time, and eventually my battery wouldn't last more than 5 mins. I thought buying a new battery would help, but it didn't. When I sent it in to Samsung they said they would have to replace the entire motherboard...
I think it's got something to do with the motherboard not being able to correctly sense the battery voltage/whatever/%. The phone reboots automatically because it thinks the battery is flat (even though it isn't).
If you're under warranty I suggest sending it in soon... Hopefully it's not the same as what I had heh.
nwsk said:
I've seen the same sort of graph on my old i9000. You're not gonna like this, but it got worse over time, and eventually my battery wouldn't last more than 5 mins. I thought buying a new battery would help, but it didn't. When I sent it in to Samsung they said they would have to replace the entire motherboard...
I think it's got something to do with the motherboard not being able to correctly sense the battery voltage/whatever/%. The phone reboots automatically because it thinks the battery is flat (even though it isn't).
If you're under warranty I suggest sending it in soon... Hopefully it's not the same as what I had heh.
Click to expand...
Click to collapse
Well *#!$
I'll observate it for the next few days and see if it's getting worse...
If your phone is rebooting as opposed to just powering off, then I suspect it is hardware related (motherboard) as already mentioned.
I do hope I'm wrong though.
Maybe try using it for extended periods while plugged into a charger and see what happens. If it doesn't reboot then it may just be the battery.
Right as OP I'm suffering the same exact problem or there abouts. I've flashed back to stock rom, fully charged to 100% drained to 0% back to 100% yet still phone keeps shutting off randomly and the only way it works properly is with the charger plugged in. It's escalated quite badly with now after a few mins of YouTube turning itself off and not rebooting. I've requested a repair by o2 who I'm in contract with and see what will happen. I've heard crap stories about their repairs before taking it to Samsung.
I9500 owner. Had this exact same problem when using older firmware. After updating to the latest one, never had this issue again. Its been two months now, even more.
Try this. Flash the latest available firmware for you phone, not talking about OTA but the downloadable one from any region (whichever is latest for i9505). I guess it may have something to do with the kernel too.
Edit: wait a minute, why is your battery level going up when it isn't even charging in the second screenshot. Middle of the battery timeline. That's weird. I guess you should send the phone back
Sent from my GT-I9500 using xda premium
Its a hardware issue(motherboard).I hope your under warranty.Best of luck .
i have something strange like that also on my device ..
http://forum.xda-developers.com/showthread.php?t=2409284
Thank you guys :good:
In the last few days the problem occurred more often. But now it is just shutting down (no reboot after vibrate) and after plugging it to the charger and restarting it sometimes I haven't lost any battery. Strange!
I fear there is nothing else to do than turning it in (warranty)
E_Cartman said:
Thank you guys :good:
In the last few days the problem occurred more often. But now it is just shutting down (no reboot after vibrate) and after plugging it to the charger and restarting it sometimes I haven't lost any battery. Strange!
I fear there is nothing else to do than turning it in (warranty)
Click to expand...
Click to collapse
Same problem here. It started three days ago and today I'm barely able to use it... I'm still on warraty and I even have insurance, but it's a major inconvenience anyway.
Mines gone in for repair back to my carrier still no movement despite them having it for 2 days now really should have sent it back to Samsung directly. Will keep you guys posted.
Sent from my Nexus 4 using Tapatalk 2
Will send it in tomorrow. Lady on the hotline told me apparently the motherboard is defect and I'll get a new S4. Exchange, no repair. I'm fine with that...
Sent from my GT-I9100 using Tapatalk 4
That's good to hear, just inconvenience but at least you won't have to pay for it (or have the defect materialize a year later or something)
E_Cartman said:
Since last week I am experiencing a really strange behavior of my battery.
Sometimes my phone (in a random app) just vibrates, the screen goes black and then it reboots. After the reboot I have lost 40-50% battery life. Sometimes the phones isn't even able to complete the reboot because it spontaneously has too little power left. See attached screenshots.
Has anybody had similar problems? Or knows a solution?
About my setup: The problem seems to be not rom or kernel related. It occurs no matter what rom or kernel setting I am using. Currently I am running coool boy's 4.3 GE witch KT's kernel (no OC or UV).
Is it possible that the battery is physically damaged? I have NO IDEA...
Click to expand...
Click to collapse
nikzDHD said:
Experiencing the same problem. I've flashed back to stock and still experiencing this. Phone randomly turning off, not starting, sudden battery drops. Driving me crazy.
Sent from my GT-I9505 using Tapatalk 2
Click to expand...
Click to collapse
nikzDHD said:
Right as OP I'm suffering the same exact problem or there abouts. I've flashed back to stock rom, fully charged to 100% drained to 0% back to 100% yet still phone keeps shutting off randomly and the only way it works properly is with the charger plugged in. It's escalated quite badly with now after a few mins of YouTube turning itself off and not rebooting. I've requested a repair by o2 who I'm in contract with and see what will happen. I've heard crap stories about their repairs before taking it to Samsung.
Click to expand...
Click to collapse
im4eversmart said:
Its a hardware issue(motherboard).I hope your under warranty.Best of luck .
Click to expand...
Click to collapse
Hey
I am new here.
but i was looking for information becuase my s4 9505i has the same problem
shuts of almost everytime i open apps too quickly or stream youtube or some other high usage apps etc.
battery drops up to 50 percent then back 40 percent then to 0 percent, the fact it that the phone never seems to know where the battery is.
by the way my phone is not rooted and i have done the factory reset a few times.
samsung... hmmm.. they seem to be real hard to talk to on the phone, i have had to call them 4 times already about the s4 i ahve had since june, and they just play me off like i am some kind of idiot etc. and deny that there is possibly any reason for random shutdowns, phone freezing, and now this battery/motherboard issue.
next bit is kinda stupid, the phone has a few internal scratches on it from when i ahve stupidly had the phone next to keys and all that. im sure they are going to try and void my warranty and say i have mistreated the phone...
had many phones before, maybe close to 50 and never, never, never have had to ring up a company to try and complain etc.....
any ideas.
I am in Australia,
I am thinking of trying the CONSUMER AFFAIRS kind of threats, but i have to word it the right way...

Touchscreen dead on wake, reboot fixes

Anyone got an issue where after some time (can be one week plus), you pick up your tab and the touchscreen is completely unresponsive on the lockscreen, can't even press powermenu? Reboot fixes. I had it on JSS1J and persists into JSS1Q. Hard to isolate as it may not happen for say a week of uptime, seems to be no pattern or consistent trigger
Sent from my Nexus 7 using Tapatalk 4
I been getting the same thing. Charging over night the tablet wakes but touch is unresponsive. I'm on Clean rom and Elementalx kernel. Yesterday morning after 8 hours on battery and unused it woke and touch was fine. This morning after 6 hours on charger, over night, it woke and touch is fine. Need more testing.
Note: yesterday afternoon I update Elementalx kernal to 1.3
Yeah elemental or stock it happens
Sent from my Nexus 7 using Tapatalk 4
A week or more? I can't get my nexus 7 to last more than a few hours without rebooting itself.
Sent from my Nexus 4 using xda app-developers app
I see this from time to time on mine. What sucks the most is when the damn alarm is going off and I can't do anything but hold the power down to reboot. Wife loves this "feature" in the early AM.
I have an unlocked bootloader but I'm running stock kernel (3.4.0-g6537a16) and stock JSS15Q. I do see random reboots as well, seems to be related to the screen going to sleep by itself but I can't reliably reproduce it.
Happens to me as well. Annoying.
I had this on stock locked so its nothing to do with bootloader or custom kernel/ROM.
Curious if a CM based ROM will affect this i.e. not stock JSS1Q based.
Is everybody facing this touchscreen issue? I am planning to get the new nexus 7 2nd Gen from canada. Is it something you can discover in the first week itself because the person who is bringing it will get the tab a week before her return.
If you're lucky it'll show up in that time period.
Others have gone 10 days.
Have them put off buying until the last second....
Same thing happening to me. The screen becomes unresponsive. Happens in the morning when the alarm is going off and have to reboot. I just updated to ElementalX 1.4 and hoping it'll fix it. I'm hoping Google comes out with an update soon because my screen sensitivity sucks sometimes. It's not registering my taps.
It doesn't lol it's either hardware or something in 4.3base
Sent from my C6603 using Tapatalk 4
My one, after 10 days, dead, the touch screen has no response at all
sent back to repair for over 1 week, still no news on when can return..
really bad feeling with this Nexus 7 (2013),
only Nexus 4/7/10 has no problem and still working well till now.
I faced this as well. But it solves itself.
Sent from my Nexus 7 using Tapatalk 4
I experienced the same issue here. However, I am not able to reboot as I am still running on stock and don't have the debug option enabled. Pushing the power bottun for some time only brings up a menu where i may chosse to shut down. As the touchscreen is not working, I cannot do anything. Unfortunately, my battery is almost completely charged. Any ideas how to reboot?
Coincidence: The touchscren went unresponsive after the alarm clock went off. Maybe there is a connection?
Here's hoping JSS15R fixes this (fat chance hah)
wintermute000 said:
Here's hoping JSS15R fixes this (fat chance hah)
Click to expand...
Click to collapse
I'm hoping too.
Sent from my Jedi Powered Samsung Galaxy Note II
Got this problem several time, i dont know when will google solve this problem abt multitouch & reboot. Just flash new update without root, lets see how device work with no root
Sent from my HTC One using Tapatalk 2
qlistenerp said:
I experienced the same issue here. However, I am not able to reboot as I am still running on stock and don't have the debug option enabled. Pushing the power bottun for some time only brings up a menu where i may chosse to shut down. As the touchscreen is not working, I cannot do anything. Unfortunately, my battery is almost completely charged. Any ideas how to reboot?
Click to expand...
Click to collapse
Hold down the power button until it reboots.
I had this issue exactly once since I got mine, and it's been fine since. I suspect it's a hardware or driver issue.
Androidnow said:
Is everybody facing this touchscreen issue? I am planning to get the new nexus 7 2nd Gen from canada. Is it something you can discover in the first week itself because the person who is bringing it will get the tab a week before her return.
Click to expand...
Click to collapse
I was looking to upgrade my OG N7 tablet to the current, but it sounds like the 2013 version has some frustrating bugs huh?...
Sent from my Nexus 7 using XDA Premium 4 mobile app
Using stock rooted and never had these issues.
Do you guys think there may be an app causing this?
Sent from my Nexus 7 using xda app-developers app

[Q] Nexus 4 sudden signal loss, battery drain and shutdown!

Hi all,
First post so go easy :angel:
I've had my N4 for about 18 months. Ever since 4.4.3 (now on 4.4.4 and nothings changed) I think I have been having some probelms.....I also dropped my phone around the time of the update so can't rule out a hardware problem, anyway....
On full charge the phone is, after a random amount of use perhaps around half battery, it drops signal completely....then it start goiing crazy, opening apps clicking on things (sometimes locks up) then shuts it's self off.
Once I turn it back on it says the battery is almost out.....even though before the crash it was at 50%???? (Please see imnage below for "cliff edge" on battery screen shot!)
I have tried safe mode, I have done a factory reset and removed all and any apps except facebook. Other symptoms include forgeting wifi and other account logins!
Also worth noteing I dropped it and smashed the screen, I then had it repaired and voided the warrenty (?) because I needed it same day for work.....dont know if thats connected was working fine for a while after this happened.
I have seen various posts of this forum and other about this kind of thing but no exact answers.....any help would be great 7 months until free new phone
Sudden drop is extreme right....
Re flash factory images for a full wipe, if it doesn't work after that then its probably hardware (sadly), maybe you could get a moto g? I've heard there really good and cheap.
Sent from my Nexus 4 using XDA Free mobile app
Sounds like something went wrong during the repair or drop and that this is a hardware issue. As suggested, try flashing full stock, but I am pretty sure this is a hardware problem, unfortunately.
Sent from my Nexus 4 using XDA Free mobile app
Thanks guys .....Ive been doing as much reading as pos.
Some people are saying reather than the drop its maybe just a failed battery? thoughts?
It could definitely be a possibility. If you are up to it, you could purchase a new battery and try to replace it, there is just the risk of damaging something further.
Sent from my Nexus 4 using XDA Free mobile app
Same things happen to me. I thouhgt the battery is comming to end and orderd new one but I have read that people have some similar problems after updating from 4.4.2
On nexus 5 people also have problem with to fast battery drain. I have similar problems. I lose network, afterwards battery drop from 20-40% -> 0%
Sent from mobile
Just happened again...
http://img842.imageshack.us/img842/4405/tlam4.jpg
Sent from mobile
Not that I'm any expert but I think that your battery might be damaged
I have ordered new one. I shall see.
Sent from mobile
Please do update on how you get on Rajnus.
Nice to know Im not alone anyway :good:
ArcNexus said:
Please do update on how you get on Rajnus.
Nice to know Im not alone anyway :good:
Click to expand...
Click to collapse
Ofcourse...
Sent from mobile
Same thing is happening to my wifes NEXUS 4. Hers is a little over a year old now. It was dropped and I replaced the screen a few months ago, but ever since the new updates, her phone has been going CRAZY!
The phone randomly loses signal, battery drains quickly and apps open close (ghost touches) and then it shuts down.
I've cleared the cache, reset to factory defaults and even run in safe mode and nothing. The phone is useless now, she maybe gets 2 hours of normal use out of it before it goes completely nuts again.
One of us should roll back to 4.2.2. and report the result
Rajnus said:
One of us should roll back to 4.2.2. and report the result
Click to expand...
Click to collapse
Facing similar issues. Have posted it here. http://forum.xda-developers.com/nexus-4/help/fast-battery-discharge-t2799931/post53790262?nocache=1
Any solutions?
I am waiting for a new battery. Try rollback to 4.2.2.
ITs same on my phone after an 4.4.3 update teh N4 gone rogue before the update it was working just fine I just did factory reset got back to 4.2.1 android and its doing the same
Just to keep you up to speed...I suspect it may be the battery....or perhaps power management issue/conflict??
Trick is if I keep my battery charge above 60-65% it's fine......get below that and the trouble start.....weird. hvaing said that seems to drain faster than normal also. My hope are pinned on battery solution once Rajnus trys it.
Although not looking foward to taking phone apart to replace it
Today after the first symptom I rebooted phone and after reboot my battery was at 14%. It looks like to me that we have constant drain but system some how is not registering it properly. I will restart after every 10%
Edit: 85% ->reboot -> 57%
Sent from mobile
I'm glad to see I'm not the only one suffering from this issues as well. I replaced my screen and digitizer about 3 months ago and never had issues. Last week I updated from 4.4.2 to 4.4.3 (and 4.4.4 shortly after) and started having the same issues where there would be ghost touches on the screen once I got to around 70% battery, loss of radio/signal, and when I would restart the phone, I would lose majority of the battery charge. I tried flashing stock back on the phone and the problem still is present.
slbp180 said:
I'm glad to see I'm not the only one suffering from this issues as well. I replaced my screen and digitizer about 3 months ago and never had issues. Last week I updated from 4.4.2 to 4.4.3 (and 4.4.4 shortly after) and started having the same issues where there would be ghost touches on the screen once I got to around 70% battery, loss of radio/signal, and when I would restart the phone, I would lose majority of the battery charge. I tried flashing stock back on the phone and the problem still is present.
Click to expand...
Click to collapse
Just to repeat that is exactly what is happening to me word for word.

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