[Q] Verizon GN3 randomly shutting down - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

I have only had the GN3 for a few days and it has started randomly shutting down. It seems to happen randomly,however it happens almost every time I put it in my pocket. I have tried clearing the cache and completely resetting the phone through the recovery options.
I have not tried rooting it yet.
Is anyone else seeing this?

If you just got the phone and its stock I would return it . Sounds defective to me . I haven't heard of anyone reporting this issue stock.
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I have been having lately random restarts... im on stock root... it happens for no reason started doing it since 3 days ago and been having the phone for about a month
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Related

Random Vibrations

Just wondering if anyone else has this problem. My sgs running jp6 has a problem where it randomly starts vibrating.
It can be sat there in standby with no apps installed and all of a sudden for no reason it motor will vibrate for a few seconds. When i look nothing has changed.
It happens at random times also, some times it wont for hours and some time it will do it lots. I've also noticed it happening during calls.
At first i thought it must just be me, but a friend upgraded to jp6 and now his does it to.
Is this another fail on the phones part or just a quirky bug in froyo?
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maybe it's crashing apps on the background?
I can confirm that my JP6 firmware Galaxy S does this too.
Not sure what to make of it
after flashing jpm i had the same problem. I sorted it by clearing cache and factor reset in recovery. I hope its that easy for you
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Thanks for the advice. I'll give it a bash in the morning.
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Random reboots anyone else?

I'm having some random reboots, they are hot reboots not full. Anyone else having the same problem? I'm completely stock and no rogue apps that I'm aware of. It has happened a few times last 20 mins while browsing on xda app. Thanks
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znc62511 said:
I'm having some random reboots, they are hot reboots not full. Anyone else having the same problem? I'm completely stock and no rogue apps that I'm aware of. It has happened a few times last 20 mins while browsing on xda app. Thanks
Sent from my Nexus 4 using xda app-developers app
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Must either be bad silicone, or a bad rogue app... You can try a factory reset and try again! Also this needs to be in the Q&A section, this is not a general topic.
I had it reboot after I took a picture, then I swiped to left to see the picture while in camera mode. Zoomed in on the picture, heard some screeching sounds (probably from auto focus of camera?) and then it rebooted.
I hasn't tried to reproduce it, but I do hear the screeching once in a while if I go into picture view from camera mode.
I have had random reboots with my nexus 7 on 4.2, so I think it's more of a software issue than anything else.
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I've just had one full reboot when watching a you tube clip. Nothing to worry about unless it happens frequently. I haven't owned a phone that hasn't rebooted or frozen at some point.
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I've had about 4 restarts since getting it yesterday. Also happens on my Nexus 7. Thinking it may be an app on my google account but my Nexus 4 is pretty much stock.. Not sure what it is.
Have gotten it on the nexus 7 once but not on the nexus 4.
It is just 4.2 bugs supposedly. I am sure it will be fixed.
sent via xda premium with nexus 7
No reboots here.
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Thanks everyone, just seeing if I was the only one.
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I have random reboots. As of yesterday, my phone rebooted 3 times. This morning I woke up, luckily before my alarm normally goes off, and notices my phone screen was on, but nothing was actually on the screen. I pressed the power button a few times and nothing happened. I unplugged the phone from the charger, tried it again, and notice the screen flicker, and then reboot. This morning it's already rebooted once.
Most of the time I was in Google Play Store, so I cleared the cache and data, and let it update to the newest version, so hopefully that fixes it. I sure hope I don't have a lemon. I really hope that the phone acting weird doesn't happen again, I can't afford to miss my alarm going off.
Mine has turned off on me twice since I got it. I think I was using bluetooth both times, but I can't be sure. Anyways, the Galaxy Nexus had issues like this when it first came out and the new Windows Phones have rebooting issues as well. I think Google rushed Android 4.2 out, but I'm sure everything will be stable after another OTA or two. That's the worst and best part about having a Nexus. You get brand new software first, so you sometimes feel like a beta tester, but you also get the fixes extremely quickly.
Glad I'm not the only one having random reboots. My n4 has rebooted twice this morning (within 2hrs). One hot and one cold.
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+1 random hot reboots on my nexus 7 stock rooted 4.2. Happening at least 4-5 times a day, its becoming somewhat tedious now
no reboots so far :fingers-crossed:
I've had 1 random reboot while watching a YouTube video.
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it seems there is some issue with android, not just now.. because the same thing happen a lot on the nexus 7 and Gnex.
aceo07 said:
I had it reboot after I took a picture, then I swiped to left to see the picture while in camera mode. Zoomed in on the picture, heard some screeching sounds (probably from auto focus of camera?) and then it rebooted.
I hasn't tried to reproduce it, but I do hear the screeching once in a while if I go into picture view from camera mode.
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Same happened to me today but i wasnt able to recreate issue.
I heard some screeching sound and then screen frozen and there it rebooted.
But after that i tryed to take pictures and i heard that screeching again but it not rebooted.
This was my frist time that Nexus 4 rebooted.
So
Software or Hardware issue?
I didn't have a reboot but shut off. First time yesterday and had the phone since Nov 20th. It wouldn't turn back on, not even charge .. Took maybe 30mins then it turned on. I was just texting, put the phone down.. Screen shutoff, wanted to text again and nothing. I have it unlocked and rooted only.. Stock everything.
Sent from my Nexus 4
4.2.2 just random rebooted
My nexus 4 now on 4.2.2 just randomly rebooted for the 1st time.
I 'm dissapointed. Waited for this OTA for a couple months now for it to just fix this issue and it's still here? :/
I just can't be angry at the device cause i 'm absolutely in love with it. Best device ever made and 4.2.1 (and 4.2.2) are amazingly consistent and stable, but for this issue.
pff just hope that we don't have to wait till KLP for this to be worked out.

Has your phone frozen on you yet?

I bought two of these galaxy s fours and also convinced my girlfriend who is a long time Apple iPhone user to switch over. I personally have experience one freeze that force me to restart the phone and hasn't happened to me since. My girlfriend on the other hand I was just getting used to the phone and beginning to like it but then she says her music player would be getting to get stuck and also couldn't answer a phone call because her phone was frozen during this. She said it froze about 3 times now forcing her to reboot.. I'm curious to know how is anyone else experienced this issue I understand that phones can get stuck for several reasons doesn't mean it's defective but I'm still curious to know how many people here have experienced at least one freeze up.
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pezlomd said:
I bought two of these galaxy s fours and also convinced my girlfriend who is a long time Apple iPhone user to switch over. I personally have experience one freeze that force me to restart the phone and hasn't happened to me since. My girlfriend on the other hand I was just getting used to the phone and beginning to like it but then she says her music player would be getting to get stuck and also couldn't answer a phone call because her phone was frozen during this. She said it froze about 3 times now forcing her to reboot.. I'm curious to know how is anyone else experienced this issue I understand that phones can get stuck for several reasons doesn't mean it's defective but I'm still curious to know how many people here have experienced at least one freeze up.
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Click to expand...
Click to collapse
I get frozen once too. I played Zombiewood during 4 hours, and the phone was getting hot, when I try to go to menu, the phone froze, I had to restart.
It happens to me once every day or every two days. I think its an app or two that I have that is not fully compatible with my s4. I have removed a couple of apps that I think is causing the problem.
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Trueray said:
It happens to me once every day or every two days. I think its an app or two that I have that is not fully compatible with my s4. I have removed a couple of apps that I think is causing the problem.
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Any more issues after deleting those apps
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I had trouble with play music after an update. Uninstalled it and no prob since
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pezlomd said:
Any more issues after deleting those apps
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Click to expand...
Click to collapse
Still experiencing troubles. Seeing what else may be the problem.

Random shutdown of my phone?

I've noticed now more than a few times my phone was off when I thought it was asleep. I'm running stock 4.2.2 unrooted. Basically I put my phone down and when I come down to it the only way I can wake it up is to hold the power button. What bug is this
? I haven't ran anything odd ? And I notice my battery gets cut by a good chunk . is this something I should get it exchanged at at the store? I just got this phone less than 2 weeks ago? I'm planning on going today but wanted your guys input before i go?
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I am having the same problem, i have had my nexus 4 for about 6 months now. Last week it started shutting down and restarting randomly.
The battery dies when it reaches 20%, today it dropped from 54% to 6% after it restarted alone and lost my wallpaper.
If u find a solution let me know.
thats called "sod" sleep of death. its not actually powered off, its on but the screen doesnt wake. thats why you need to longpress the power button to reboot. it was aajor issue on the gnex until 4.2 came out. now its rare, but still happens. on the n4 too. its an android bug that was "fixed" for most.
how can we solve it?
google needs to fix it.
some people use this app as a temporary fix https://play.google.com/store/apps/details?id=com.gejos.android.wakemyandroid
thx u, i will give it a try.
So there's no point exchanging for another at the store?
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Ended up exchanging at T-Mobile store as this happened again. Sorry about posting this. I searched using my comp and found a whole thread about sod.
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Random Reboots.

Just got a replacement phone because Knock-on didn't work, and now the new phone it reboots on its own. When I get a phone call, it reboots. When I'm not using it, it reboots. When I'm using it, it reboots. It reboots ALL THE TIME. At least 10 times every hour. I would like to take it back to sprint, for ANOTHER replacement...but if there was a way to fix it, that's be awesome. I've tried factory resets 103938482x and I also flashed stock software through LGFlashtool to no avail. I'm just so frustrated.
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Anthony_xdl said:
Just got a replacement phone because Knock-on didn't work, and now the new phone it reboots on its own. When I get a phone call, it reboots. When I'm not using it, it reboots. When I'm using it, it reboots. It reboots ALL THE TIME. At least 10 times every hour. I would like to take it back to sprint, for ANOTHER replacement...but if there was a way to fix it, that's be awesome. I've tried factory resets 103938482x and I also flashed stock software through LGFlashtool to no avail. I'm just so frustrated.
Sent from my SM-P600 using xda app-developers app
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I have random reboots and I think a lot has on stock kitkat but not at this rate. Maybe 1 or 2 per day.
You definitely have an issue.
Get a replacement while you can!
V20G solved my random reboots issue, hyuray
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