Touch screen sometimes stop responding. - Galaxy Note 3 Q&A, Help & Troubleshooting

At least a few times a day when I'm using the phone the touch screen and capacitive buttons just totally stop responding, I have to lock the phone and unlock again and it will respond again.
Does this happen to anyone and why does it happen?
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uf21 said:
At least a few times a day when I'm using the phone the touch screen and capacitive buttons just totally stop responding, I have to lock the phone and unlock again and it will respond again.
Does this happen to anyone and why does it happen?
Sent from my SM-N9005 using Tapatalk
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Sound like u need a factory reset
leave a 'thanks' if i helped
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Killberty said:
Sound like u need a factory reset
leave a 'thanks' if i helped
SM-N9005 URDLV 0x0
XDA Developers 4 premium app
Click to expand...
Click to collapse
I have to agree.

I had similiar issue. Phone would hang then got message google+ failed. I then went to play store and update google+ to latest version and so far, issue seem to go away.

So quick to suggest a factory reset. The phone is 3 days old. I done some searching and after about an hour I found a thread where a guy talked to a Samsung rep and the rep told him to turn the phone off and remove battery for 30 seconds and then put it back in and turn it on and that should fix the issue.
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Related

Bad effects of replacing the power button?

Hello guys my power button seems unresponsive most of the times...I'm kindda worried about it since i dont have warranty also
I am using touch control and stuff to reduce the usage of it as much as possible :good:
My question is, will replacing it cause any problem?? Will it be noticeable that its replaced??
Thanx in advance :good:
Sent from my Nexus 4 using xda app-developers app
It may not be a power button hardware problem. A few members, including me have experienced bad power button behavior ever since the 4.3 update. At times mine seems unresponsive, or acts as if I press it twice. Like if I push it once to lock my phone it'll quickly go off and back on as if I pressed it twice. Also when pushing it to wake the screen it doesn't seem to respond at times and have to push it again. It happens very randomly. I'd say about 2 out of 10 times or so. I even flashed back to 4.2.2 for a few days and I had no issues whatsoever.
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d_phekt said:
It may not be a power button hardware problem. A few members, including me have experienced bad power button behavior ever since the 4.3 update. At times mine seems unresponsive, or acts as if I press it twice. Like if I push it once to lock my phone it'll quickly go off and back on as if I pressed it twice. Also when pushing it to wake the screen it doesn't seem to respond at times and have to push it again. It happens very randomly. I'd say about 2 out of 10 times or so. I even flashed back to 4.2.2 for a few days and I had no issues whatsoever.
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Does it mean this is a software bug for the people who are facing this issue?
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filthykid said:
Does it mean this is a software bug for the people who are facing this issue?
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Click to collapse
Seems to be for some. It's odd that only a few members have reported the issue. I'm sure there are others who do really have a button hardware problem, but I've pretty much ruled that out for myself.
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Im on 4.2.2 to bring up the power off menu i have to keep pressing it really hard...samething to switch this on.
Will it cause any problem if i replace it??
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d_phekt said:
It may not be a power button hardware problem. A few members, including me have experienced bad power button behavior ever since the 4.3 update. At times mine seems unresponsive, or acts as if I press it twice. Like if I push it once to lock my phone it'll quickly go off and back on as if I pressed it twice. Also when pushing it to wake the screen it doesn't seem to respond at times and have to push it again. It happens very randomly. I'd say about 2 out of 10 times or so. I even flashed back to 4.2.2 for a few days and I had no issues whatsoever.
Sent from my Nexus 4 using xda premium
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Click to collapse
I have the EXACT same behaviour!!
I didnt notice if it was because of android 4.3 but I have read about others saying the same thing.
Im about to leave the house to go the service centre and I found this
Im taking it anyway. Lets see what they say.
But its not 2 out of 10 for me. More like 7 out of 10
Really doubt that is the OS it had to be the power button get it replaced from the service centre that should solve the problem.
Facing the same problem but the service centre in my area does not have the power button in stock had asked me to wait for a week so that they can arrange it.
oSandmaNo said:
I have the EXACT same behaviour!!
I didnt notice if it was because of android 4.3 but I have read about others saying the same thing.
Im about to leave the house to go the service centre and I found this
Im taking it anyway. Lets see what they say.
But its not 2 out of 10 for me. More like 7 out of 10
Click to expand...
Click to collapse
Please keep us updated on how it works after replacement.
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d_phekt said:
Please keep us updated on how it works after replacement.
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Click to collapse
I went to the service center. The lady told me the engineer was on leave. I'll have to go on Monday again! She said it was nothing. He will only have to open it and clean the button and it will work. She said it was a common problem.
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oSandmaNo said:
I went to the service center. The lady told me the engineer was on leave. I'll have to go on Monday again! She said it was nothing. He will only have to open it and clean the button and it will work. She said it was a common problem.
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Click to expand...
Click to collapse
so what if we open ourselves and clean it by ownself??
mine works of 2/10 times
and its not software related at all
sid21 said:
so what if we open ourselves and clean it by ownself??
mine works of 2/10 times
and its not software related at all
Click to expand...
Click to collapse
I have replies to your PM
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d_phekt said:
Please keep us updated on how it works after replacement.
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Click to collapse
I just got it fixed at the service center. Took an hour of waiting but my baby is finally okay
The power button is smooth again.
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oSandmaNo said:
I just got it fixed at the service center. Took an hour of waiting but my baby is finally okay
The power button is smooth again.
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Good to know! any differences??
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IKnowIRock! said:
Good to know! any differences??
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Yeah its definitely not a software upgrade problem. Its working really fine now
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oSandmaNo said:
Yeah its definitely not a software upgrade problem. Its working really fine now
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Awesome... Ill be going to the service centre soon then
Thanks for letting us know :good:
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IKnowIRock! said:
Awesome... Ill be going to the service centre soon then
Thanks for letting us know :good:
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Click to collapse
No problem :good:
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Did they end up replacing the button or just take it apart and clean it? How much did they charge?
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d_phekt said:
Did they end up replacing the button or just take it apart and clean it? How much did they charge?
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Click to collapse
They took it apart n cleaned it I think. They didn't let me inside the "surgery" room lol :good:
It was under warranty so I wasn't charged anything!
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(Q) Dealy in screen off through power button.

Hi. I am having 9005 model. Some time or occesionaly i found little dealy in screen off through power button. I will hit all my thanks button for the xda members who will check for me but its occesional so you have to check many time. Thanks in advance:thumbup:
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+1 mine does that too. Black N9005
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Any one more???
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mwazeer said:
Hi. I am having 9005 model. Some time or occesionaly i found little dealy in screen off through power button. I will hit all my thanks button for the xda members who will check for me but its occesional so you have to check many time. Thanks in advance:thumbup:
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
Yes, it does sometimes, but not so often. Turning on the screen with power button also suffers from same delay. Fortunately not all the time though.
Same here. It do not occur normally, but at least a couple of times in a day use.
Aetherion90 said:
Yes, it does sometimes, but not so often. Turning on the screen with power button also suffers from same delay. Fortunately not all the time though.
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Click to collapse
Pimpmark said:
Same here. It do not occur normally, but at least a couple of times in a day use.
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Click to collapse
We are using first stock software and i hope in new software update or custom roms this problem will be solved. For me its irritating for such high end phone. I used s2 s3 s4 but never see sometime screen blinking like this.
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Mine does this too. Very irritating.
mwazeer said:
Hi. I am having 9005 model. Some time or occesionaly i found little dealy in screen off through power button. I will hit all my thanks button for the xda members who will check for me but its occesional so you have to check many time. Thanks in advance:thumbup:
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Click to expand...
Click to collapse
I have the 9005 model, and it always turns off immediately (1/10th second?) with the power button. What sort of delay are you getting?
jeromepearce said:
I have the 9005 model, and it always turns off immediately (1/10th second?) with the power button. What sort of delay are you getting?
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Click to collapse
Its occessional and some glitches befor close the screen. To check this close and open screen many time constantly..
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mwazeer said:
Hi. I am having 9005 model. Some time or occesionaly i found little dealy in screen off through power button. I will hit all my thanks button for the xda members who will check for me but its occesional so you have to check many time. Thanks in advance:thumbup:
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
i have the 9005v model and i have no problem turning the screen off but it hesitates sometimes turning it on. i figured it was just my phone.
I notice that there is about a split second delay between pressing the power button and the screen turning on. Personally it doesn't really bother me that much but I can see how it would be an annoyance for others. I didn't actually notice this at all prior to reading this thread.
Damn my loss of innocence!
I got this too, somehow people say that it is related to how much the phone is using and whatever is in the RAM.
A software fix for this is plausible.
mwazeer said:
Its occessional and some glitches befor close the screen. To check this close and open screen many time constantly..
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Click to collapse
Nope, still none. Occasionally it has a slight delay when turning on, but never when turning off.
I'd suspect an app.
mwazeer said:
Hi. I am having 9005 model. Some time or occesionaly i found little dealy in screen off through power button. I will hit all my thanks button for the xda members who will check for me but its occesional so you have to check many time. Thanks in advance:thumbup:
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
mine too black SM-9005
Yep, sometimes happens for me too. Probably some app doing something at the same time. Now with the S-View Cover, I haven't noticed any delays, when closing the flip.
I read the OP post several times before I realised you meant DELAY not Dealy!!
But I confirm mine does not have this problem (9005 version)
jeromepearce said:
I have the 9005 model, and it always turns off immediately (1/10th second?) with the power button. What sort of delay are you getting?
Click to expand...
Click to collapse
Mine takes like 5 seconds to turn on sometimes. By the time it turns on, it turns right back off cause it took so long.
Same here. I made even a thread about it also I have 9005 model and this delay annoys me very much. Was same problem om MJ1 and MJ3.
The issue is due to user applications running in the background. I have not noticed an issue myself but it's not classified as a glitch. Think of it like this:
Assume you are running a Windows based OS on your computer and you have a bunch of applications open. All of a sudden, you're in a mad rush to leave the office and you just click on Start | Shut Down. Your system engages the shut down procedure but then realizes you have open applications. You get the warning and you click "End Task". Windows will quickly terminate all open programs and shut down your system. In the interim, your system is in a delayed state before shutting down.
This makes logical sense and since you are powering off your device, the device is intuitive enough to understand you're powering off so it terminates all open apps running in the background but the question is... Why does this happen for some and not others. The only answer provided is it depends how many background applications are running and what resources are being utilized.
Hope this helps!
Happens sometimes when I've been busy. N9005, black
It's just an app that's a bit slow at shutting itself down.

Screen went crazy

Hello.
So I just bought my Note 3 7days ago. Today first problems appeared. Screen just went crazy. Its like im touching it and swiping it even tho my fingers are not even near it. Its just opening stuff up and doing **** without me pressing anything. If I try to press something it just opens up something else (I press on Phone and its opens up Magzine for instance).
I already tried factory reset.
I have 9005 model and phone is not rooted or anything. Everything is stock. Same as in stores.
Any Idea what can I do? I realy dont want to ship it to service via my carrier cuz ill just have to wait a month or so.
Thanks in front for any suggestions.
Get it replaced, hardware defecz
hit 'thanks' if i helped you
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Killberty said:
Get it replaced, hardware defecz
hit 'thanks' if i helped you
SM-N9005 DBT-DMJ7 0x0
XDA Developers 4 premium app
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Click to collapse
Okay so you are sure it cant be software problem? Its definitly hardware?
Thanks
99% sure
But you can try flash stock
hit 'thanks' if i helped you
SM-N9005 DBT-DMJ7 0x0
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Well I did try software uptade via Kies 3 but it says note 3 not supported. No idea why. So if the phone gets shipped to service they will try fix probably not replace it. that just sux when u spend 500euro for phone :/
Bro u seems to have the same problem as me. Check this link out and tell me if you notice this as well Watch "Note 3 stutter problem" on YouTube
https://www.youtube.com/watch?v=Bczojn-c4LU&feature=youtube_gdata_player
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---------- Post added at 11:21 PM ---------- Previous post was at 11:17 PM ----------
What I did is flash with odin the official stock and it solved the problem so far... But when I rooted my phone it came back so I needed to flash back to stock. I posted my problem to see if anybody can help but nobody has asnwer to it. Dial *#0*# and test the TSP HOVERING with an other note 3 or s4 because mine is not working good neither.
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Yes its the same problem. Except for me it also opens up random apps and presses on keyboard and it also swipe across the screen causing it to auto unlock the screen sometime when the screen is ON and locked. And I didnt spill anything on it. Its brand new stock phone.
On the video.
I didnt get on record that swiping will cause apps to randomly open... I do recommend you to do *#0*# and test your touch screen (in the menu *#0*#), test your TSP Hovering and the other hovering just to confirm that is not a hardware problem.
Make sure to complete the course without screen doing stuff u didnt do or vice versa: the screen didnt respond to what you did... For me, TSP Hovering was lacking responsiveness compare to my friends S4...
If everything is working fine, than download your compatible firmware from sammobile and flash it with Odin and you problem should go away. Careful sammobile as 2 flashable versions, one for kies and other for odin. I used odin so I recommend it.
Always read instructions btw on how to use odin.
Hit "Thanks" if I helped.
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Note 3 touch screen fault

After upgrading to Kitkat, Note 3 doesn't always respond to finger touch l have to use S-Pen to continue operation... Any help in fixing this issue... Thanks in advance
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my-galaxy said:
After upgrading to Kitkat, Note 3 doesn't always respond to finger touch l have to use S-Pen to continue operation... Any help in fixing this issue... Thanks in advance
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Click to expand...
Click to collapse
Try a reflash and see if still there... If it is then I Seen this same issue posted here a few weeks ago, hardware issue with the screen to finger touch but the digitiser still works for the Pen. May need to be replaced.
But if it worked fine before flash, I would still lean toward software, maybe you should wipe the cache first and do factory reset later before reflashing?

Auto lock on AT&T S4

Hi I am new to this forum and I have had my S4 for about 3 to 4 months. Yesterday for some reason if I didn't touch my screen for about 15-25 seconds the phone just locks by itself. I don't know what caused this and I know I didn't turn on the auto lock feature. I want my phone so that it doesn't auto lock. Does anyone have this problem? Any suggestions? And my phone is on the latest software 4.3 if that helps anything. Thanks in advance.
bhavinahir96 said:
Hi I am new to this forum and I have had my S4 for about 3 to 4 months. Yesterday for some reason if I didn't touch my screen for about 15-25 seconds the phone just locks by itself. I don't know what caused this and I know I didn't turn on the auto lock feature. I want my phone so that it doesn't auto lock. Does anyone have this problem? Any suggestions? And my phone is on the latest software 4.3 if that helps anything. Thanks in advance.
Click to expand...
Click to collapse
Go into settings, security. There's an option for auotlock there.
Um sorry but I still don't see it. This is all I see.
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bhavinahir96 said:
Um sorry but I still don't see it. This is all I see.
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Click to collapse
It's in the Lock Screen options. You can set when to lock after the screen turns off.
To change the screen timeout, check the Display options.
Oh OK I got it. Thanks so much!
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