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I've seen a thread in here with a couple users claiming that the wake/sleep button at the top had stopped working.
I've had my nexus for about 2 weeks now and I am starting to feel that the button is getting less sensitive and getting a lil sti ky. When I first got my nexus, it was really easy to press.
Even though it is passed the 14 days, is this something that htc will fix? ...if there are enough complaints about it?
My warranty ended on March 2nd so I decided to send my N1 for a preemptive warranty work on the known power button issue. My phone wasn't really showing any symptoms of the issue but every 10 or so pushes on the power button would result in not turning on the screen.
It was sent out on March 1st and I got it back today March 3rd. They received the package on March 2nd, "repaired it" and sent it back out same day. That is what I call FAST service!!!
I wish I would had removed my screen protector before sending it in. Makes me wonder if they replaced the screen....
krazichinaman said:
My warranty ended on March 2nd so I decided to send my N1 for a preemptive warranty work on the known power button issue. My phone wasn't really showing any symptoms of the issue but every 10 or so pushes on the power button would result in not turning on the screen.
It was sent out on March 1st and I got it back today March 3rd. They received the package on March 2nd, "repaired it" and sent it back out same day. That is what I call FAST service!!!
I wish I would had removed my screen protector before sending it in. Makes me wonder if they replaced the screen....
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Glad to hear that
Can I ask you about two things? Is N1 officially supported on your country? How much more they charged you for repair than part cost?
Thanks for the info
I've had great experience with HTC... they were fast to Canada and that's unheard of. New battery and wires
Sent from my Google Phone
did they do anything to it?
My experience with HTC was terrible. Sent it in for the power button fix. They fixed the power button, swapped my board, ruined my $20 screen protector. Phone froze after first startup, wouldnt startup again. This time I did a swap cuz I was about to leave on vacation, the swap they sent me has a crappy, mush, volume down button.
Thats a good question if they did anything to it. As I said, it was more of a preemptive send in. The power button was probably ok and unresponsive once every 10 pushes or so.
They took off my CM screen protector so I don't know if they decided to change out the screen or not. I did notice that the grit that tends to get stuck in the cracks of the side of where the screen meets the glass was gone...
My power button also feels very firm and solid. Before it felt mushy pushing it. When I talked to them on the phone, the only notes they had were that my power button was getting repaired.
Last week I sent my amoled.n1 into htc to have the charger socket and speaker repaired had the phone back in my hands less than 48 hours later
With a locked bootloader
I do not take responsibility for what you do with your stuff, I just did this to fix mine.
This is not a sleep of death fix.
This is a fix for those of us who got to experience cheap product design and our power buttons become almost useless at turning our TF on.
What I did:
I took off the bezel carefully and slowly using a thin guitar pick (after removing the star screws)
I took a typical 3x5 index card and cut an approximate 1x1 millimeter square off the corner.
Carefully, using tweezers, I glued the piece of index card to the light blue button on the bezel, not the rest of the tablet.
I snapped everything back in place carefully and the power button is responsive again!
Again, I am not responsible for you and your tablet. I just did this at 7am since I couldn't sleep.
If there is enough interest I can post pics of the process.
Edit: It also seems to help to let the index card piece dry on and then pull it off to leave a papery residue, it works a little better by softening the button.
Edit 2: I'd like to point out post 5 for a good picture. It seems to just need to be played around with on the thickness level, mine needed very little, yours may need more.
You gotta love when they use cheap buttons on a $400 item... What good is it if you can't turn it on? My buttons still work, but I have read a lot of reports about button issues. Hopefully, they used better buttons on the prime!
Nice. I have the same problem as you did. Can you tell me if the small black plastic piece was attached to the switch on the board inside? I am not 100% sure there is one but the volume buttons have it and I know my power button doesn't. I am thinking it broke off and is missing somewhere inside my bezel as it won't fit properly anymore either. I'm going to rma my tf for other reasons but it would be nice to fix it myself in the mean time.
Thanks for this post. It gives me hope lol.
Sent from my Transformer TF101 using Tapatalk
For the love of god man post those pics!!!
Sent from my Transformer TF101 using Tapatalk
Yeah my button when new was very easy to operate, even my 3 year old could do it.
As time went by it got harder and harder to turn on. I took the button out and extended with a little piece of plastic. I used an old gift card.
Work great now.
No trouble with my button not working yet, and I've had mine since the spring. The big issue I have with the power button is how close it is to the volume-up button! If I had a nickel for every time I accidentally turned the device off when trying to turn it up, I'd be very rich by now. Very annoying.
baseballfanz said:
Yeah my button when new was very easy to operate, even my 3 year old could do it.
As time went by it got harder and harder to turn on. I took the button out and extended with a little piece of plastic. I used an old gift card.
Work great now.
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Good pic, that's pretty much exactly how my work around looked.
Would you happen to have a pic of the device rather than the button? I'd like to see how your switch is constructed to see what mine is missing. Thanks.
Sent from my Transformer TF101 using Tapatalk
igot6strings said:
Would you happen to have a pic of the device rather than the button? I'd like to see how your switch is constructed to see what mine is missing. Thanks.
Sent from my Transformer TF101 using Tapatalk
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Sorry I though I had a picture of the the button on the mother board but I guess it didn't save. The power button should look like the two volume button.
interesting...
I returned my Acer Iconia a500 because I realized how cheaply designed the power button was. The a500 tablet on display at Best Buy had a broken power button, and there was tons of others with the same exact problems/concerns. I don't understand why these manufacturers don't learn. I was under the impression that the Transformer was much better built- then I saw this thread. I have an Asus transformer prime on pre-order, but am afraid I will have to RMA the dam thing after a few months for the same problem. I hate apple, IOS, and Itunes, and just wish there was an equivalent 10 inch android tablet that is built just as solid, and wont break down after 3 months from normal use. Will I be ok with the Prime????
My iPod Touch 3G's home button barely works after a year of use... good my Sensation XE is gonna replace it XD. Had my Transformer for nearly 6 months now, no signs of the power button getting any worse... it's something I'm always worried about after my ipod. At least there si a temporary fix for it, I want to make sure my TF lasts at least 2 years, hopefully close to 3.
tno~~
they had to replace all the boards (motherboard, daughterboards) to fix my power button issue.
Have to wonder what you folks are doing with your tablets. We've got two Transformers, used every day since May and June respectively, and neither has the slightest issue with any of the physical buttons.
Thanks guys, I'm gonna try this. I was using piece of pencil eraser in it before I had to turn it in lol.
Sent from samsung vibrant
czissis said:
My power and volume buttons have been loose since the second I pulled it out of the box.
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...which makes me wonder if there's a batch problem (although none of the five tablets I've personally bought have had this problem), yours was mistreated while still packaged, or you got a second-hand tablet...
I just got a new TF at Best Buy yesterday, and the power button is loose and hard to press, and the volume button is so sunk in, it's almost impossible to press without trying really hard, and rattles when I type on left side of the screen in landscape. Before I try to exchange it to many times, what should they feel like on a perfect TF? Should they be soft and easy to press, with no looseness?
Power Button
polbit said:
I just got a new TF at Best Buy yesterday, and the power button is loose and hard to press, and the volume button is so sunk in, it's almost impossible to press without trying really hard, and rattles when I type on left side of the screen in landscape. Before I try to exchange it to many times, what should they feel like on a perfect TF? Should they be soft and easy to press, with no looseness?
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I dropped my ASUS Transformer on the floor and I had to take the back off (easily done with a thin screwdriver) to bend everything back in place. After putting it back together I had the problem with a loose power button that after while became a stuck button. So I took it apart again, turns out that there is a very very small button on the print board side and the power button has to be adjusted exactly over it and locked in a cavity between the front and back. So if your button is loose it is not properly clicked in the cavity or the cavity has been made to big from the factory
I fixed mine "by accident" when I was prying out the button from the bezel. Under the bezel was another plastic frame that was glued on. When the plastic frame holding the silver button split from the bezel it had more room to move, reaching the pcb button that was just too recessed. Yey
Mine(power button) started to failed on the third day after I purchased it. Then I decided to forget about it and just look for alternatives to power on my transformer without using the power button. so I get the dock, dock seems to be defective, a brand new dock where the touchpad doesn't wake up my transformer(rarely does), this is just one among several issues dock came with. Am I a lucky asus customer or what?
Currently out of state so I'll try to post photos when I get a chance but does anyone notice their home buttons being ever so slightly crooked? Could just be my OCD but I'm going to hit up Best Buy when I can to compare with the demo models.
Mine looks crooked also.
Sent from my SM-G935T using Tapatalk
JoeyWhite said:
Currently out of state so I'll try to post photos when I get a chance but does anyone notice their home buttons being ever so slightly crooked? Could just be my OCD but I'm going to hit up Best Buy when I can to compare with the demo models.
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Not really crooked but the home button on my girlfriends s7e is lower on the left side and won't register when pressed. Some others are reporting this issue and could be related with the crooked issue you're seeing. If it doesn't impact functionality it should be fine but if it doesn't register when pressed sometimes I'd get it exchanged.
Mine is not crooked but the left side and right side do not register as press, you have to hit it dead center and press harder until it clicks.
Just got my 2nd phone in the mail (BOGO offer) and it does the same thing, so hesitant to go in and exchange it for another one that would do the same thing?
Yeah I ended up getting it replaced and the replacement I received today has a loose and very loud home button... Clicks even when you tap it. Tmobile is sending another one. Hopefully third time's a charm.
Hi All -
I notice a weird issue with my home button. Sometimes my home button fails to register a normal tap on the left-ish side. If I press down in the center, it works fine.
Furthermore, if I hold down the home button towards the right side to launch google on-tap, it will launch, but if I use the same kind of pressure on the left, it doesn't launch. I really have to press down on the left side to launch it. Does anyone else experience this issue? Should I exchange it? If I were to guess around 14/15 home button clicks register.
ETA - I just uploaded this video, you should be able to see the issue pretty clearly. (Sorry it's sideways.) https://www.youtube.com/watch?v=j9vZ0aQnLdw
shadow82x said:
Hi All -
I notice a weird issue with my home button. Sometimes my home button fails to register a normal tap on the left-ish side. If I press down in the center, it works fine.
Furthermore, if I hold down the home button towards the right side to launch google on-tap, it will launch, but if I use the same kind of pressure on the left, it doesn't launch. I really have to press down on the left side to launch it. Does anyone else experience this issue? Should I exchange it? If I were to guess around 14/15 home button clicks register.
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I have the same exact issue - just as you described.
Since I have Jump On Demand, and I won't be upgrading to anything this year until the Note 6, I'll probably just wait 3 months or so then Jump to a brand new S7 Edge instead of dealing with an exchange and all that drama. It's an issue, sure, but a minor one and doesn't really affect how I use the phone.
I have already adapted to pushing more firmly and in the middle. Crisis averted lol
Sent from my SM-G935W8 using Tapatalk
Here is a sideway video of what is happening - https://www.youtube.com/watch?v=j9vZ0aQnLdw
Think I should return it?
Brava27 said:
I have already adapted to pushing more firmly and in the middle. Crisis averted lol
Sent from my SM-G935W8 using Tapatalk
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Exactly
I had same problem. I returned it and got a refund, now purchased a new one which works fine.
Definitely a fault that will continue to annoy so best to get a replacement.
Had the same thing.. Go refunded since there are no s7edge on stock yet
Verstuurd vanaf mijn XT1032 met Tapatalk
So it seems like a pretty common problem I'm guessing. I'm still trying to figure out if I should return it or not. Or if its worth it.
Other than lackluster battery life and the home button, the phone is perfect with no display tinting/issues so I'm a little worried if I exchange, I might get a bad display.
Decided to gamble and return it. I don't think this should be happening on a $800 device. Really hope its fixed on my next one, and without other issues.
shadow82x said:
Decided to gamble and return it. I don't think this should be happening on a $800 device. Really hope its fixed on my next one, and without other issues.
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Good job
Verstuurd vanaf mijn XT1032 met Tapatalk
Mine has a tiny amount of play in it, but I'm not risking my otherwise perfect device because there are too many other risks. As long as it doesn't break it's not bothering me.
My Home button seems okay with one big exception. The fingerprint sensor. It has trouble picking up my fingerprint. There is noticeable lag recognizing the fingerprint when it's coming back from sleep. It unlocks on the first try about 50-60%. The rest take 2 or 3 tries. Once it failed enough times I was locked out. Retraining didn't help.
Also, the button's right side is more clicky (in a good way) and responsive than the left, which is harder to push down. This gives the button an odd switch-like response. But it does work besides the fingerprint so I'm hesitant to exchange it.
For anyone who says it's wiggly or has play, is it as bad as this S6 video? From what I gather, every Samsung phone has a bunch of these issues with the home button. Most people are affected, some worse than others, some not at all. Mine is nowhere near as bad as this video, you have to look very close to see the slight bit of movement and the click is nowhere near this loud.
https://www.youtube.com/watch?v=Y5FoWeDGQZ4
Bumping this up so more people answer. Still undecided what to do.
same issue on the left side its sometimes unresponsive..............
Hmm this is interesting. My girlfriend said the left side of her home button was loose but mine has been fine. I guess it's actually a defect and she should exchange it for a new one. Just wonder if Tmo will accept it for an exchange.
Went to exchange mine because of the home button and found out that every single demo unit was fine, and each one had a home button that was raised up from the screen. Mine is almost flush. Problem is no stores have any in Stock
berfles said:
Went to exchange mine because of the home button and found out that every single demo unit was fine, and each one had a home button that was raised up from the screen. Mine is almost flush. Problem is no stores have any in Stock
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It's just luck of which one you get I have an unresponsive left side home button as well... But probably gonna stick this one out... This is my 3rd S7 edge... Fist one had low microphone.... 2nd had pink tinted screen... This one is perfect and bright... Would rather have a perfect screen and power button than a mushy home button... So I'm done exchanging.... I had an S6 that rattled just like the video.... Took it back and the next one started a month later...... First thing I checked on these phones..... My black G935 home button is pretty flush to the glass unlike my girlfriends silver one that doesn't have any issues
Galaxy S7 edge
I have exactly the same issue on my s7 edge bought from amazon.co.uk (I'm from Greece). Official service here in Greece told me that the Home Button is manufactured to working properly only when I press it at the center, so mine have no problem!!! This answer is bull ****!!!!
Is there any global Samsung customer support mail to send an email to replace my Home button or my phone?
Στάλθηκε από το SM-G935F μου χρησιμοποιώντας Tapatalk
Bump this to say my s7e black pearl which was manufactured in 01/2017 also have a home button which is not responsive on the left
This must be an issue for a lot of samsung phone.