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Hello all, my family all just got new phones. Both my mom and dad got the S4. I activated my dad's phone with no problems and everything is running great. It did not get the OTA update so it is still on 4.2.2. My mom's phone on the other hand has some issues. Right after activating and running initial stuff, I got the OTA update message, and decided to update that phone. it downloaded, rebooted, installed, and rebooted again. It seemed everything went fine.
Upon further setting up her phone, I noticed that there would be a notification about Sprint ID downloading a "Default ID" pack, and it trying to install it. But it would fail every time. Any changes to the internet connection (going from 3g to wifi or vice versa) would trigger Sprint ID to start up over again and download and fail to install. This kind of gets annoying after a while. Since my mom's phone is not rooted, I can not freeze or uninstall the Sprint ID apk. Force closing it does not help, because it starts up again when changing internet. I spent a good 30 minutes with the Sprint Chat online with no help. Even factory resetting does not fix the problem. Sprint could not help, and forwarded me to a Samsung chat person online. After 20 minutes with that person, they said that they went through all troubleshooting steps and could not help and asked me to call their hotline (which is open on Monday).
The odd thing is, according to Sprint's website, Sprint ID isn't supported on the S4, and my dad's S4 with 4.2.2 does not have it. could the 4.3 update have accidentally added Sprint ID? Is there any way to remove Sprint ID without root? Or root with 4.3, and somehow flash back to stock 4.2.2 without messing with knox? I can try going to the Sprint store tomorrow and see if they can do anything, but I would rather try alternatives first.
on the phone that's already taken the 4.3 update you cannot go back to stock 4.2.
You can however root. Then install titanium and freeze the 'sprint installer' and sprint id applications.
Just wait 'till tomorrow do not take any risks because it's your mother's phone and she wont need root. Service will flash a rom to it hope it will fix it. Have a good day
Sent from my E-Tab10 using xda app-developers app
Yes, take it to Sprint and have them fix it. You did nothing wrong so it shouldn't be upu problem.
Sent from my SPH-L720 using Tapatalk
So I went to the Sprint store today, to see if I can get my mom's phone fixed. According to the technician, there is nothing they can do until Sprint pushes an update to fix this problem. The technician tried fixing a previous customers phone with the same problem, and came to this conclusion. He even said switching out the phone wont help because eventually the 4.3 update will push to that one and might glitch like this phone. I guess I will hold back on updating my dad's phone when he gets his OTA.
I have temporarily fixed the notification by turning off notifications for Sprint ID, so it wont keep on popping up, but I do not know if it will try to download in the background or not.
I heard Sprint was going to push an update to fix the Knox notification showing up when switching to wifi on the S4 and Note 3, and hope they might attach a fix to this in the update.
chaosacolyte said:
So I went to the Sprint store today, to see if I can get my mom's phone fixed. According to the technician, there is nothing they can do until Sprint pushes an update to fix this problem. The technician tried fixing a previous customers phone with the same problem, and came to this conclusion. He even said switching out the phone wont help because eventually the 4.3 update will push to that one and might glitch like this phone. I guess I will hold back on updating my dad's phone when he gets his OTA.
I have temporarily fixed the notification by turning off notifications for Sprint ID, so it wont keep on popping up, but I do not know if it will try to download in the background or not.
I heard Sprint was going to push an update to fix the Knox notification showing up when switching to wifi on the S4 and Note 3, and hope they might attach a fix to this in the update.
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Thanks for the update! the auto install of the Sprint ID on my gf phone was driving me crazy..
chaosacolyte said:
Hello all, my family all just got new phones. Both my mom and dad got the S4. I activated my dad's phone with no problems and everything is running great. It did not get the OTA update so it is still on 4.2.2. My mom's phone on the other hand has some issues. Right after activating and running initial stuff, I got the OTA update message, and decided to update that phone. it downloaded, rebooted, installed, and rebooted again. It seemed everything went fine.
Upon further setting up her phone, I noticed that there would be a notification about Sprint ID downloading a "Default ID" pack, and it trying to install it. But it would fail every time. Any changes to the internet connection (going from 3g to wifi or vice versa) would trigger Sprint ID to start up over again and download and fail to install. This kind of gets annoying after a while. Since my mom's phone is not rooted, I can not freeze or uninstall the Sprint ID apk. Force closing it does not help, because it starts up again when changing internet. I spent a good 30 minutes with the Sprint Chat online with no help. Even factory resetting does not fix the problem. Sprint could not help, and forwarded me to a Samsung chat person online. After 20 minutes with that person, they said that they went through all troubleshooting steps and could not help and asked me to call their hotline (which is open on Monday).
The odd thing is, according to Sprint's website, Sprint ID isn't supported on the S4, and my dad's S4 with 4.2.2 does not have it. could the 4.3 update have accidentally added Sprint ID? Is there any way to remove Sprint ID without root? Or root with 4.3, and somehow flash back to stock 4.2.2 without messing with knox? I can try going to the Sprint store tomorrow and see if they can do anything, but I would rather try alternatives first.
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I just received a replacement phone that is having the same issue, and it's on 4.2.2 - has not received ota update notice. In addition, the CF Root Procedure which seems to work for most everyone is not rooting my phone.
I had the 4.4.2 google edition rom flashed on my phone and it was working perfectly fine until I bought a dock for it. At first it seemed to be okay, but after a while I noticed the phone started to randomly reboot on me and eventually reboot and get stuck on a bootloop which made me reflash the device. now everything seems to be okay except the actual service on my phone.. I've tried reflashing the rom several times but it still doesn't seem to fix the issue. I'm on Fido in Canada. I can receive both texts and incoming calls, I just get respond to texts or actually call anyone...
Had regular galaxy s4 from att since it came out, never did any rooting or anything, updating to kitkat Ota when it was released and had no issues until about a week ago. I did a factory data reset because of too much junk on the phone and wanted to reorganize a bit, backed up everything using kies 3 and ever since then my data/signal cuts out randomly everyday, all day long. The more I text I noticed the more it drops, and then goes from LTE to 4g and it'll stay that way until some random amount of time, disconnect again, back to LTE once in a while but mostly be 4G. I heard of some issues with the kitkat update causing various issues like this but don't understand how a simple factory reset and restore screwed it all up or if it's even that. Tried full format, reflashing entire stock firmware and has done absolutely nothing for remedying the problem. Is it possible it's a sim card issue?
dece870717 said:
Had regular galaxy s4 from att since it came out, never did any rooting or anything, updating to kitkat Ota when it was released and had no issues until about a week ago. I did a factory data reset because of too much junk on the phone and wanted to reorganize a bit, backed up everything using kies 3 and ever since then my data/signal cuts out randomly everyday, all day long. The more I text I noticed the more it drops, and then goes from LTE to 4g and it'll stay that way until some random amount of time, disconnect again, back to LTE once in a while but mostly be 4G. I heard of some issues with the kitkat update causing various issues like this but don't understand how a simple factory reset and restore screwed it all up or if it's even that. Tried full format, reflashing entire stock firmware and has done absolutely nothing for remedying the problem. Is it possible it's a sim card issue?
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I have been having the same problems since I took an OTA update. LTE is very intermittent in places I know it is available and I randomly lose my cell connection for brief periods, which is a huge pain for SMS. I just flashed NB1 with ODIN and everything worked for the brief time before I updated to NC1 (LTE, no connection drop). When I updated to NC1 I started experiencing problems again. I subsequently tried flashing back to the NB1 modem to no avail
I tried ATT support at one point and they reset some stuff on their end (a while ago so I don't remember what) but that did nothing.
Anyone with any insight here would be my hero. This has been plaguing me since december.
Update: Tried re-flashing NC1 modem twice via ODIN with manual reboot. Still no LTE, not sure about connection drops yet.
Went to att store yesterday, thought maybe bad sim card, they replaced it and problem still persists... Looks like I'm getting the note 4 next month cause this is driving me crazy, so I guess I just need to put up with it until then.
dece870717 said:
Had regular galaxy s4 from att since it came out, never did any rooting or anything, updating to kitkat Ota when it was released and had no issues until about a week ago. I did a factory data reset because of too much junk on the phone and wanted to reorganize a bit, backed up everything using kies 3 and ever since then my data/signal cuts out randomly everyday, all day long. The more I text I noticed the more it drops, and then goes from LTE to 4g and it'll stay that way until some random amount of time, disconnect again, back to LTE once in a while but mostly be 4G. I heard of some issues with the kitkat update causing various issues like this but don't understand how a simple factory reset and restore screwed it all up or if it's even that. Tried full format, reflashing entire stock firmware and has done absolutely nothing for remedying the problem. Is it possible it's a sim card issue?
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Click to collapse
+2 to this issue. My wife and I both have the same problem as you've described, and it's gotten progressively worse with time. The worst part is that the phone seems to think that cellular connectivity is still there as I still have bars. However, data, phone and text capabilities are all dead. The only fix is a reboot, and it's short lived.
I've read on another forum that disabling 3G and 4G eliminates the problem, but then you're stuck with basically no mobile data...
Anyone with advice, I'm willing to experiment!!!
It's hard to believe no one else is seeing this problem, or attempting to resolve it...
Wiped x3, flashed MDB mode and Odin'd back to stock MDB ROM. Let sit for an hour, then flashed back to stock NC1 ROM & Modem. Modem hang in less than a day...anyone else have any ideas how to fix these modem hangs? I don't have any ideas left.
Got the same problem. Mine started happening on MK2, so I updated to NB1 then immediately NC1. No change at all. I was concerned that it was because I'd rooted and was running Xposed framework and a bunch of modules. I was about to flashback to stock, but after reading some of you folks issues, I won't bother.
Looks like an upgrade sooner than later is in order.
Let me start off by saying that this issue started back at the beginning of Dec 2015. I've had the phone since winter 2014, and for a year, it was the most amazing phone ever. However, one day as mentioned beginning in dec 2015, the phone began running extremely slow and was restarting frequently. I assumed it was a just a OS issue, and so I did a system factory reset. However, the problem persisted even after a reset and cache clearing. So I called up Samsung, and then told me to send in the phone to get looked at. Since then...I have sent in the phone 4 times to get looked and each time, Samsung has said there is no issue pretty much. I've tried phone with different new batteries, and the same problem still occurs.
The oddest thing that I've noticed with this issue is the phone runs smoothly and flawlessly, when there is no SIM card inserted. But, as soon as I insert my At&T sim card into the phone, all the lagging/restarting issues occur. It's been a frustrating 3 months trying to deal with issue, and i'm at the point where i'm throwing in the towel and calling it quits on trying to fix this phone that costed me so much money.
At&t reps were clueless when I brought this issue to them today, and told me to call samsung....even though samsung says at this point it's a network provider issue and that I bring it to At&t. I've googled this issue and couldn't find anything on this. Posting on here is my last ditch effort, and if anyone knows anything that can, I would very much appreciate it. If not, i'll prob buy a new phone out of pocket.
having the same issue since 2 days after sim change
Hi, I recently switched my carrier and inserted a new sim. Phone worked fine initially but after 1 day it has started working extremely slow. It sometimes does not wake up from sleep even when i press the home button repeatedly. Sometimes it hangs and then gets into bootloop. I factory reset my phone yesterday and the issue resolved initially but when i installed and restored my watsapp messages, the issues started all over again. Now i am thinking of flashing my phone with a different ROM and see if it helps.
doctor geek said:
Hi, I recently switched my carrier and inserted a new sim. Phone worked fine initially but after 1 day it has started working extremely slow. It sometimes does not wake up from sleep even when i press the home button repeatedly. Sometimes it hangs and then gets into bootloop. I factory reset my phone yesterday and the issue resolved initially but when i installed and restored my watsapp messages, the issues started all over again. Now i am thinking of flashing my phone with a different ROM and see if it helps.
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Click to collapse
thanks dr. geek, keep me posted on how that goes.
Problem persisting even after flashing a new rom
I flashed a 5.1.1 australian ROM downloaded via sammobile. but the phone started hanging again this morning. I am beginning to wonder if its an hardware problem.
I have the same problem ...
Have had my Note 4 since November 2014. And it havebeen working flawless, running rooted and everything Until yesterday when i was just casually using my phone and it started to lag and restart, no difference whatever rom. So i tried for a whole day to get it into official firmware with alot of error messages in the progress about the internal memory etc, i ended up repartitioning, and modifying my PIT-file until i finally got it working. And the same issues did still exist. Now the thing that seemed to work for me was to change battery, now it seems to run again without lagging, or anything. Tho it wont restart properly without restarting twice by itself..
filosofenkalle said:
I have the same problem ...
Have had my Note 4 since November 2014. And it havebeen working flawless, running rooted and everything Until yesterday when i was just casually using my phone and it started to lag and restart, no difference whatever rom. So i tried for a whole day to get it into official firmware with alot of error messages in the progress about the internal memory etc, i ended up repartitioning, and modifying my PIT-file until i finally got it working. And the same issues did still exist. Now the thing that seemed to work for me was to change battery, now it seems to run again without lagging, or anything. Tho it wont restart properly without restarting twice by itself..
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Hi, i doubt it to be a battery issue. Anyways, i would really appreciate if u post an update again after 1-2 days. i just want to confirm it before spending money on a new battery.
doctor geek said:
Hi, i doubt it to be a battery issue. Anyways, i would really appreciate if u post an update again after 1-2 days. i just want to confirm it before spending money on a new battery.
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Hey yeah, well. you're right. I only got up to 3 hour use before same problems started to occur again. I have officially given up now tho, it must be a hardware failure. Im going to send it in.
its the EMMC chip bug
filosofenkalle said:
Hey yeah, well. you're right. I only got up to 3 hour use before same problems started to occur again. I have officially given up now tho, it must be a hardware failure. Im going to send it in.
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I am also getting a black screen sometimes before booting which says "ddi EMMC error". I think my nand chip is corrupted. Is any one of u getting the similar error?? Also flashing my phone with a PIT file can solve the issue ??
doctor geek said:
I am also getting a black screen sometimes before booting which says "ddi EMMC error". I think my nand chip is corrupted. Is any one of u getting the similar error?? Also flashing my phone with a PIT file can solve the issue ??
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Im getting the same, i guess you could try it. But from what ive read it seems like the only fix is for samsung to exchange your phone, or change motherboard.
Good luck with samsung fixing it. I sent it in 4 times and each they responded "no problem found". I gave up and bought a moto e.
Flashed again with PIT+Re-partition
nguyen3706 said:
Good luck with samsung fixing it. I sent it in 4 times and each they responded "no problem found". I gave up and bought a moto e.
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Yesterday i flashed my phone again, this time with a PIT file and repartitioning checked. Eveything went fine but the phone went into recovery booting bootoop initially but started on its own after a few bootloops. It worked fine for sometime, but when i entered my samsung account and it started to restore my msgs, call logs and apps, after 1 hour or so it started to freeze all over again. I am starting to think that some app could be a reason too. Now i will flash again and keep using it without restoring my old phone and installing only a few essential apps and see what happens
---------- Post added at 03:28 AM ---------- Previous post was at 03:26 AM ----------
I also installed an app from the play store EMMC brickbug check but it says that my NAND chip is sane (fine i guess)
Same happens to to my note 4 snapdragon phe.
Any updates ? Did anyone got it back fixed from Samsung?
Good luck
My T-mobile Note 4 started experiencing this same issue last week. Is this a coincidence or something more? For everyone with the same issue, has your phone been slightly warmer at the top?
I purchased a new Anker battery to see if that will resolve the issue and will test it when it comes. But I think the emmc is starting to go bad? It seems to work fine without a SIM card inserted also.
I just received from samsung that they need to replace the motherboard, and of course the warranty isnt covering up since i rooted it. And they're going to want 540 USD from me to do that. Sigh, last phone i bought from samsung for sure.
Just picked up one of these phones. Really like it so far! One issue I've noticed though, after a few days of ownership, it's randomly dropping/not detecting the sim card? It's happened at least twice where I've left it to charge over night and woke up to the no sim icon, and yesterday at some point while I was watching YouTube videos in full screen (in my hands, off charger, no notice of the drop either whenever it actually occurred). Quickly popping the sim tray out and in resolves the issue. At first I thought it was because I was using a manually cut sim card, so I've since replaced the sim but the problem persists.
Anyone else have this issue? Should I have the device exchanged?
Thanks
First the phone froze and after restart dropped sim
I just had the same issue occur just now. The phone had frozen for over an hour before I did a forced reset and now when it started back it shows no SIMCARD and no connectivity. I am like you, I really like this phone but hopefully this isn't a permanent issue.
Watched it happen just now. Goes from bars to no sim icon without error or notice. Resetting the network settings, resetting the phone, and powering it off/on won't fix it. Literally have to pop the sim in and out and its recognized right away.
I lost sim recognition after I flashed to LOS 11/30 and no matter what I tried, phone would not recognize the sim. Once I flashed back to stock, it came back. Hopefully this was due to the rom and the problem won't come back.
I am not sure if I lose the SIM, but I will say that when I am driving around with Android Auto, I constantly see the cell signal go from LTE to no signal every couple minutes...
blakeatl said:
I lost sim recognition after I flashed to LOS 11/30 and no matter what I tried, phone would not recognize the sim. Once I flashed back to stock, it came back. Hopefully this was due to the rom and the problem won't come back.
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Click to collapse
Had same issues when I flashed back to stock I actually have better signal than when I got it out of the box.... Almost as if the software wasn't installed correctly or something
Same here I'm on the stock room. I'm wondering if it is an app I downloaded. Any idea how to wipe cashe not the apps but system.
This is happening at least twice a day now. It seems to be software related. Power off and on without taking out sim fixes it.