Related
Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
Your title is quite misleading. Still happy it worked out for you in the end.
Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.
I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then
Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
Click to expand...
Click to collapse
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
Click to expand...
Click to collapse
Ya after reset my phone has been fine.
3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.
mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6
You guys aren't just killing all the tasks when you are running these programs are you?
Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
Click to expand...
Click to collapse
where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
Click to expand...
Click to collapse
i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
Click to expand...
Click to collapse
i did.... still same issue
I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.
katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
Click to expand...
Click to collapse
I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
Do you have a significant other that could use your phone on their plan for a few days to rule out your account specifically?
Your issues sound strange, and not related to the phone. It's hard for me to believe (like you also) that its the phone since you've had four of them now with the same issue. Also, you've tried different roms, so that also makes it more difficult to be a phone issue. Are you just running a bone stock one? Or are you installing particular apps? you might see if you can't replicate it with no additional software for a few days.
@kmart
My Father and I are on the the same plan, (i.e. both on unl.) so that rules out service. The last phone, (no. 4) I left bone stock. No extra apps (except for Handcent SMS [ on a side note, I have run both ChompSMS and Handcent, so I do not think it is either]) and it still had the same exact issues.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
Sounds like a problem with you account's provisioning or something. Mostly, it just sounds like a huge pain in the ass.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
I had this exact same issue with my phone, it is definitely an account issue, get your msl number from them, mine was fixed after I did a ##786# menu then reset
they disabled texts and reenabled them on my account before they did this, and then they worked ever since
Have you changed your mode of operation setting? I haven't ever changed this but had a co-worker who changed it on his hero and it stopped getting text messages and voicemails until he made a phone call, once he changed it back it started working fine. Mode of operation needs to be set to Hybrid. You can find it under Settings->Wireless Controls->Mobile Network Settings. Hope this helps
Hey guys,
Thanks for the help, so no dice. I have left my Mode of Ops. in Hybrid (although, if you leave it on Ev-do is is kosher) and doing a reset does not work...It is a huge pain in the arse....
Well sh*t. I thought the last phone was the key, but here we go again. I got my MSL and did a reset, no dice, got Another phone....phone No. 6...Sprint has no idea what the hell is going on. Personally, I think something in the phone is crashing software. I have no idea what could be, but wtf.
I've had similar issues before. It's definitely an account issue - not on your billing account, but your specific phone number in the carrier's system.
What I did was fight for months with Sprint, kept talking to retarded tech support reps who know absolutely nothing, fighting with their managers, fighting with their 2nd and 3rd level tiers, and been told 1000 times my issue was fixed, just to have it reoccur in a month.
Honestly, unless you feel like fighting like that, I suggest you call your carrier and ask for a new number. When they create a new number for you, your account is practically changed, and everything will work like new. You just have to suffer with a new number, which is only annoying for a month or so until everyone updates to your new number.
Good luck man, I hate when that kinda crap happens. Not so much because of the issue, but mainly because no carrier has any sort of good tech support and would rather hang up on you than try and troubleshoot anything. They're completely stupid.
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
27s said:
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
Click to expand...
Click to collapse
Yeah dude. I was pissed too. Good luck man, I know how you feel. Sprint is great, but when they f**k up they really f**k up and it's a pain in the ass to get things fixed.
27s, this isn't a retention issue, this is a Tier 3 tech support issue. They need to go into your account and completely deconstruct it, and put it back together again. Basically, it's a glitch in the system causing your provisioning to bork itself. I've seen it before, and yes, it's a pain in the ass to fix, but if you get a caring/dedicated tech, it's not even close to impossible.
Frankly, call into sprint, get on the line for tech support. As soon as you connect, ask for ADVANCED tech support. Don't give up until you're on the line with them. They'll be your saviors in this issue, mark my words.
Edit: For the record, I'm a former Sprint tech. I've had to do this before for customers, so I've had experience in the issue.
Hey thanks for the advice....I will do this first thing tomorrow....I don't suppose retention will give me anything will they....The sprint store in omaha is like 100 blocks from my house....gas$$$...haha
Hey guys, I'm having this very strange issue with my text messages on my T-Mobile V20 (H918). When I'm texting people, they always receive my texts, and the text sends fine on my end. No problemo.
Now, when someone is texting me and we've been in a conversation for awhile, and suddenly they won't reply. And it's usually followed by "you there?" Or they just assume I'm ignoring them and quit replying altogether. This isn't an isolated issue, either. Happens with nearly everyone I text (but the issue seems to exclude T-Mobile or T-Mobile MVNO numbers). It doesn't matter if the person has an Android device, iOS device, Verizon, Sprint, AT&T, any of their MVNOs, nothing. Issue gets worse at indeterminate times of day. Really sucks when you're trying to text someone about signing a lease on an apartment... Using the stock messenger app that came with Nougat, but the phone hasn't had an OS update yet...but my remorse period runs out in 8 days, idk if I can wait for that.
Troubleshooting that's already been performed:
Clearing app cache
Performing a factory reset via settings
Performing a factory reset via LG recovery upon boot
Calling T-Mobile and having them re-provision my number a couple of times
This has happened before on my old G4, but seemed to be remedied with the V10 that I previously had.
NOTE: Upon checking T-Mobile's messaging history for my line and matching up the times in my inbox vs. their times for sending/receiving texts, the texts are indeed coming through on their end, but never reaching my device.
If anyone has any wisdom that they can share, it would be beyond appreciated. This is turning into a real headache. Thanks in advance.
Are you using Textra or another non stock messaging app?
A member and I @ghedoicy confirmed that with Tmobile, they use RCS (Rich Chat Service - only carrier to use it) and that is what is causing the issue
What is happening is if you're using a non stock messaging app to send texts which is fine. But when that person (who is a Tmobile customer) is using the stock messaging app to reply, it is going to YOUR stock messaging app. If you go and open your stock app, you will find all the "missing texts".
Ghedoicy got in contact with Textra and it's not a problem with the app but with how Tmobile handles texts/MMS (and only Android to Android too)
I experienced this as well texting with texting my brother who is on my account and has an S7. He uses the stock app and I use Textra. I text him but when he replies it goes to my stock app. When he downloaded and used Textra, I got the texts just fine in Textra. My wife and mom have iPhones and I get their texts just fine in Textra.
EDIT - read that you're saying it is excluding Tmobile customers and you're using stock app.
Try downloading something like Textra and see if that fixes it?
nest75068 said:
Are you using Textra or another non stock messaging app?
A member and I @ghedoicy confirmed that with Tmobile, they use RCS (Rich Chat Service - only carrier to use it) and that is what is causing the issue
What is happening is if you're using a non stock messaging app to send texts which is fine. But when that person (who is a Tmobile customer) is using the stock messaging app to reply, it is going to YOUR stock messaging app. If you go and open your stock app, you will find all the "missing texts".
Ghedoicy got in contact with Textra and it's not a problem with the app but with how Tmobile handles texts/MMS (and only Android to Android too)
I experienced this as well texting with texting my brother who is on my account and has an S7. He uses the stock app and I use Textra. I text him but when he replies it goes to my stock app. When he downloaded and used Textra, I got the texts just fine in Textra. My wife and mom have iPhones and I get their texts just fine in Textra.
EDIT - read that you're saying it is excluding Tmobile customers and you're using stock app.
Try downloading something like Textra and see if that fixes it?
Click to expand...
Click to collapse
Thanks, I'll give that a try! I'll post back with results once I find out if that's helped.
Did a new app fix it for you? I'm having the same exact issue.
Im having the same exact issue...im gonna try downloading a new text app and see if it helps.
El_Oso_Blanco said:
Im having the same exact issue...im gonna try downloading a new text app and see if it helps.
Click to expand...
Click to collapse
unknownbeing said:
Did a new app fix it for you? I'm having the same exact issue.
Click to expand...
Click to collapse
Textra did help (thanks, nest75068) but I'm still mad this phone doesn't work like it's supposed to. The stock messaging app includes Advanced Messaging on T-Mobile, which is a nice feature, but not one that I use much. Regardless, who knows what else is wrong with this phone with weird issues like this.
It's also troublesome that you guys are getting it. I ordered a new V20 via buyer's remorse (huge hassle) Anyway, fingers crossed super hard that the new one doesn't have the same issue!
Update: Surprise, surprise! Got a brand new V20 and the issue still persists! I'm at my wit's end, I have no idea what to do. Anyone have any other solutions? It seems to be happening intermittently on Nougat in general...I know the H918 hasn't gotten a system update yet, so I'm wondering if this 1) occurred previously on Verizon V20s, and if it did, then 2) did the system update fix it?
Trevnerdio, did you ever get a resolution to your text messaging issue with the stock messaging app.? Im currently experiencing the same issues with text messages getting lost when sent to me.
Paulydm said:
Trevnerdio, did you ever get a resolution to your text messaging issue with the stock messaging app.? Im currently experiencing the same issues with text messages getting lost when sent to me.
Click to expand...
Click to collapse
Hey Paulydm,
Sorry for the late reply. No dice, I've just given up and I'm using Textra as my main messaging app (which I quite like, actually) and my Advanced Messages (chats) from other T-Mobile devices comes in and goes out normally through the stock messaging app, it seems. Please let me know if you've found a solution! Still waiting on a system update...it's been a month a half.
Trevnerdio said:
Hey guys, I'm having this very strange issue with my text messages on my T-Mobile V20 (H918). When I'm texting people, they always receive my texts, and the text sends fine on my end. No problemo.
Now, when someone is texting me and we've been in a conversation for awhile, and suddenly they won't reply. And it's usually followed by "you there?" Or they just assume I'm ignoring them and quit replying altogether. This isn't an isolated issue, either. Happens with nearly everyone I text (but the issue seems to exclude T-Mobile or T-Mobile MVNO numbers). It doesn't matter if the person has an Android device, iOS device, Verizon, Sprint, AT&T, any of their MVNOs, nothing. Issue gets worse at indeterminate times of day. Really sucks when you're trying to text someone about signing a lease on an apartment... Using the stock messenger app that came with Nougat, but the phone hasn't had an OS update yet...but my remorse period runs out in 8 days, idk if I can wait for that.
Troubleshooting that's already been performed:
Clearing app cache
Performing a factory reset via settings
Performing a factory reset via LG recovery upon boot
Calling T-Mobile and having them re-provision my number a couple of times
This has happened before on my old G4, but seemed to be remedied with the V10 that I previously had.
NOTE: Upon checking T-Mobile's messaging history for my line and matching up the times in my inbox vs. their times for sending/receiving texts, the texts are indeed coming through on their end, but never reaching my device.
If anyone has any wisdom that they can share, it would be beyond appreciated. This is turning into a real headache. Thanks in advance.
Click to expand...
Click to collapse
I have the same issue receiving texts. Some I will receive and be in a conversation and all of a sudden stop getting replies then get one saying something that shows I have been missing a few texts. I had the LG G5 when this started in Nov 2016 and did everything the customer service rep at TMobile told me and nothing worked. I got the new LG V20 thinking it was my previous LG G5. Still happening. I have done everything including a factory reset and nothing works. TMobile said they would send me a new LG V20 even though I explained this one is brand new and the texting issue was happening on the G5 also. They sent a device and I went to pick it up only to find out it was a refurbished V20. I refused to take it because my current one is brand new. I am planning to call again and convince TMobile to let me trade in my brand new V20 for a new iPhone. I communicate 99% by text. Did anyone find a solution
nest75068 said:
Are you using Textra or another non stock messaging app?
A member and I @ghedoicy confirmed that with Tmobile, they use RCS (Rich Chat Service - only carrier to use it) and that is what is causing the issue
What is happening is if you're using a non stock messaging app to send texts which is fine. But when that person (who is a Tmobile customer) is using the stock messaging app to reply, it is going to YOUR stock messaging app. If you go and open your stock app, you will find all the "missing texts".
Ghedoicy got in contact with Textra and it's not a problem with the app but with how Tmobile handles texts/MMS (and only Android to Android too)
I experienced this as well texting with texting my brother who is on my account and has an S7. He uses the stock app and I use Textra. I text him but when he replies it goes to my stock app. When he downloaded and used Textra, I got the texts just fine in Textra. My wife and mom have iPhones and I get their texts just fine in Textra.
EDIT - read that you're saying it is excluding Tmobile customers and you're using stock app.
Try downloading something like Textra and see if that fixes it?
Click to expand...
Click to collapse
I want to say THANK YOU!!! I downloaded Textra and it is working awesome!!!! Thank you thank you thank you
I have this issue on AT&T.
When talking to somebody, sometimes the texts end up going to the stock messenger instead of the messenger app im using. And sometimes people who try to send me texts, the text fails completely on their end and they cant send me any messages. Once i switched back to the stock messenger, all of those issues went away completely. Interesting stuff...
gonzo1209 said:
I have the same issue receiving texts. Some I will receive and be in a conversation and all of a sudden stop getting replies then get one saying something that shows I have been missing a few texts. I had the LG G5 when this started in Nov 2016 and did everything the customer service rep at TMobile told me and nothing worked. I got the new LG V20 thinking it was my previous LG G5. Still happening. I have done everything including a factory reset and nothing works. TMobile said they would send me a new LG V20 even though I explained this one is brand new and the texting issue was happening on the G5 also. They sent a device and I went to pick it up only to find out it was a refurbished V20. I refused to take it because my current one is brand new. I am planning to call again and convince TMobile to let me trade in my brand new V20 for a new iPhone. I communicate 99% by text. Did anyone find a solution
Click to expand...
Click to collapse
Hey, gonzo, sorry for the late reply. Textra works fine and is a bit friendlier to use and has a lot more features. While it's incredibly stupid and completely unacceptable that a system feature does not work properly, it's a minor thing to use something like Textra. I upgrade every 6ish months anyway, so I'm not letting it get to me. LG's been dropping the ball...they were doing better, but they seem to be slipping again. Hope you stuck with the V20! If not, sorry about your hassles!
Wow, totally didn't even read the latest responses haha glad your issue was fixed!
I also have experienced the same problem, been on the phone with T-Mobile and about 4 different TEC, nothing they tried fixed the problem, got really frustrated. I goggled and found this, I downloaded the Textra and I haven't had a problem since. You would think the TEC's would know to tell you to do this. I have been with T-Mobile for 20 years and been pleased, but this issue has put a sour taste in my mouth with T-Mobile now. My phone LG V-20 was brand new when it started, and they were wanting to replace with a re-furbished phone, I don't want someone else's problem... So glad I found this conversation. Thanks for posting.
Same issue. Stock LG G5. Android 7.0,
Tried everything. Even Textra. Nothing.
I get this problem using chompSMS, but my recipients are also receiving duplicates from me. Since switching to from cricket to tmo, I haven't had as many "lost" texts. Had the same issue on my G4. Wonder how many having the issue are rooted/custom ROM? Both my G4 and this V20 are rooted and stock based custom. Tried textra by developers suggestion, and still duplicated. Stock doesn't duplicate every text like chompSMS does, but maybe 20% do. This is bizarre. Wonder if it's an LG issue or root issue or ?
Im having this same issue with my lg-v 20. all my text seem to go through but i don't receive there text. I switched to a custom rom to see if that would fix the problem but so far no it sadly has not. It is a problem with the stock messenger app. I will give textra a try and see if that fixes my issue if not i might just change to a different phone in general. ill let you guys know what happens. Thanks
So I got a replacement v20 because my ffc stopped working, and once I switched to the replacement v20 I can no longer send texts to quite a few of my contacts. It says on my phone that it was unable to send the message. Is this more or less the same problem you all are facing?
The problem with not receiving text messages reliably on an LG phone running Android 7.0 Nougat is related to the text messaging app that LG created and loaded onto our phones as the default messaging app. I reported this issue to LG about a month ago after extensive testing and I've confirmed that many 3rd party messaging apps will work reliably. For instance and app like Textra will work reliably and offers much more functionality than the built in LG app.
I even went as far as to provided my testing details then send my phone in for warranty repair so that LG could have a closer look and work towards a resolution but all LG did was factory reset my phone and said that the phone worked fine. When I got it back I tested again and the issue remained. I firmly believe LG has no idea how to resolve this software issue and is ignoring it at this point and basically screwing their customers over. Luckily the solution is to ditch the LG messaging app and use any 3rd party messaging app instead.....but I would encourage anyone having this issue to hold LG to task and report it to them as this issue is a direct result of a poorly written application they created.
This is my first LG and it will be my last....never again!
I am getting something like this. People always get my texts but only today have i noticed that my phone is spamming me with old text messages. My buddy says "yeah i sent that text only one time and that was 2 days ago." His text said "hey man" and i have gotten the same text 30 times today. Now it just started the same behavior from another person. I had never gotten these people's message originally. But now it wont stop.
Dirty Santa H91010l Stock Rom.
Im out grocery shopping right now so i havent read all of this thread yet. Imshould i assume this is a bug from the dirty santa? Thanks
Hey all!
I purchased my Essential phone brand new from Sprint yesterday. I switched from an S7. I'm trying to use the default android messages app (what I used on my S7) and I tried to enable enhanced messaging to receive stuff via WiFi. I get horrible reception at my desk in my office, so texting over WiFi is super helpful. Well, when I go to turn on enhanced messaging in the app, It just clocks, and eventually says "Excuse the wait... messages will let you know when this step is complete." I click "Got It", then it proceeds to do nothing...
Has anyone else figured how to turn on enhanced features on this device? Sprint is my carrier.
Runnerman14 said:
Hey all!
I purchased my Essential phone brand new from Sprint yesterday. I switched from an S7. I'm trying to use the default android messages app (what I used on my S7) and I tried to enable enhanced messaging to receive stuff via WiFi. I get horrible reception at my desk in my office, so texting over WiFi is super helpful. Well, when I go to turn on enhanced messaging in the app, It just clocks, and eventually says "Excuse the wait... messages will let you know when this step is complete." I click "Got It", then it proceeds to do nothing...
Has anyone else figured how to turn on enhanced features on this device? Sprint is my carrier.
Click to expand...
Click to collapse
Has happened to me on all my devices I've owned when starting from a clean slate. Just give it time. Check back and reinitiate if needed. Think it has something to do with the carrier side network refresh to see your device or something.
mrcooter said:
Has happened to me on all my devices I've owned when starting from a clean slate. Just give it time. Check back and reinitiate if needed. Think it has something to do with the carrier side network refresh to see your device or something.
Click to expand...
Click to collapse
Thanks for the quick reply! Very strange... Do you remember roughly how long it took for your's to communicate back to the carrier and get up and running?
Runnerman14 said:
Thanks for the quick reply! Very strange... Do you remember roughly how long it took for your's to communicate back to the carrier and get up and running?
Click to expand...
Click to collapse
Sorry, little bit longer on the reply this time. Lol. Busy day at work. But it's happened to me with different time lengths. It's been successful within 30 minutes and it's also taken up to 2 days. Sorry I can't be more help. Not sure of the technical side of things on what exactly causes it to know for sure and the fact that I'll just check it and it's done. Because of this, not always sure when exactly it went through either, just know that eventually it starts working and it's happened on my Essential and previous Nexus devices with Sprint, and that out of everything I'd try, time was the only thing that fixed it for me.
Hello I am experiencing the exact same issue with my new Essential phone through Sprint I purchased yesterday. Has your enhanced Features issue resolved itself yet? Any pointers? Sprint was absolutely no help.
Ana
Made me look. I'm on rooted Oreo 8.1, everything checked off.
Sent from my PH-1 using XDA Labs
I'm hoping somebody has experienced this before and found a fix and can help me out...
All day I've been struggling to send SMS messages... I'm on 11.0.1.1, magisk rooted, with RICE installed. Everything was working great but today when i woke up, i was unable to send SMS messages...
I'm receiving them, but sometimes they are delayed and i get a few at a time with nothing coming in again for a short time after that, but i've made no changes to my phone in the last 2 days. I've rebooted a few times between then and now (twice yesterday, just because), so i cant really understand why i would just randomly be unable to send text messages or why they are received in bursts like this?
I've gone in and reset my "Wi-Fi, Mobile & Bluetooth" settings from within the reset options, and this appears to fix the issue, but only for a minute or so and suddenly they stop sending again... I thought maybe its the tower, so i used my daughters phone to text my wife and that worked perfectly fine. Immediately before and after, mine wouldnt send.
Any ideas, links, or guidance that might help me figure this out?
Since there's been some updates and no responses to my thread, i wanted to revisit this and see if i'm still the only one on earth with this issue.
The issue seemed to have completely gone away on its own, no idea why or how... But a couple weeks ago i decided to install the update to 11.0.2.2 on my IN11AA. Ever since, my phone will randomly stop receiving SMS messages completely. I can still send, just cant receive. The only way to fix this is to reboot.
Anyone else with this issue? Anyone find a reason for this? A fix perhaps?
PMad said:
Since there's been some updates and no responses to my thread, i wanted to revisit this and see if i'm still the only one on earth with this issue.
The issue seemed to have completely gone away on its own, no idea why or how... But a couple weeks ago i decided to install the update to 11.0.2.2 on my IN11AA. Ever since, my phone will randomly stop receiving SMS messages completely. I can still send, just cant receive. The only way to fix this is to reboot.
Anyone else with this issue? Anyone find a reason for this? A fix perhaps?
Click to expand...
Click to collapse
Seeming this issue doesn't seem to be widespread, could be a carrier side issue?
It's a shame we don't have dual boot capabilities because you could have switched to stock and checked.
Also try a secondary SIM from maybe someone in your household and send using that SIM and see what happens.
I know there are delays after rebooting, I do a lot of magisk module work and every reboot try sending notifications using SMS or some other methods and I get around 3 mins no send or receive but not at the length you do.
LOGMD said:
Seeming this issue doesn't seem to be widespread, could be a carrier side issue?
It's a shame we don't have dual boot capabilities because you could have switched to stock and checked.
Also try a secondary SIM from maybe someone in your household and send using that SIM and see what happens.
I know there are delays after rebooting, I do a lot of magisk module work and every reboot try sending notifications using SMS or some other methods and I get around 3 mins no send or receive but not at the length you do.
Click to expand...
Click to collapse
I just had the issue again yesterday. Wife and I started texting eachother at about 8am, except, i didnt receive any of her messages until 5:30pm when she got home and told me she had been texting me. I rebooted 3 times, which once usually resolves the issue but not this time. I had to go into the settings and reset my WiFi/Mobile/Bluetooth settings, then it worked immediately.
Because of the solutions, i wouldnt think its a sim issue, but im going to test it anyway. I've factory reset a few times in the past and i still get the issue. I've had the issue while rooted and not rooted. Four of us have phones, 3 are Samsung and then there's mine, and mine's the only one with the issue.
PMad said:
I just had the issue again yesterday. Wife and I started texting eachother at about 8am, except, i didnt receive any of her messages until 5:30pm when she got home and told me she had been texting me. I rebooted 3 times, which once usually resolves the issue but not this time. I had to go into the settings and reset my WiFi/Mobile/Bluetooth settings, then it worked immediately.
Because of the solutions, i wouldnt think its a sim issue, but im going to test it anyway. I've factory reset a few times in the past and i still get the issue. I've had the issue while rooted and not rooted. Four of us have phones, 3 are Samsung and then there's mine, and mine's the only one with the issue.
Click to expand...
Click to collapse
What SMS app are you using? I wonder if you have enabled RCS messaging the new Google style messaging? Because maybe it uses WiFi to download some of the SMS, and if your carrier doesn't support it maybe you only receive it when you are on WiFi.
Try on WiFi then try just on mobile data and see if you notice.
I attached a photo check the top setting. Google might be persisting your setting (if you are using Google messages)
Also why don't you and your wife try a simnswap next time you happen and you are both at home, if your wife doesn't receive it then it's sim/network related.
LOGMD said:
What SMS app are you using? I wonder if you have enabled RCS messaging the new Google style messaging? Because maybe it uses WiFi to download some of the SMS, and if your carrier doesn't support it maybe you only receive it when you are on WiFi.
Try on WiFi then try just on mobile data and see if you notice.
I attached a photo check the top setting. Google might be persisting your setting (if you are using Google messages)
Also why don't you and your wife try a simnswap next time you happen and you are both at home, if your wife doesn't receive it then it's sim/network related.
Click to expand...
Click to collapse
I'm using Google Messages, and yes i do have RCS enabled. I dont believe thats the case though because the messages that are blocked are sometimes just an "ok" message. I'm almost always on WiFi though too.
The primary issue with sim swapping with my wife is that we would need to swap sims for up to 2 weeks since sometimes I have no issues for 2 weeks, then i get the issue once or twice a day for three days. The worst part (for me anyway) is that her screen is SHATTERED on her phone (she's using a Note10+) and its hard to see anything, so i've been trying to get her to get a new phone. I think we might be FINALLY upgrading her (after 5 months) to an S21 Ultra, so maybe we'll give that a shot there.
I'm actually wondering if it has something to do with messages for web. I've noticed that the issue only really happens after using that, but.. It doesnt always happen after using messages for web, so it might just be a coincidence.
I'm pretty sure its not Google Messages, or RCS, and fairly certain its not messages for web, because i used to use Signal only, and i still had the issue a few times.
PMad said:
I'm using Google Messages, and yes i do have RCS enabled. I dont believe thats the case though because the messages that are blocked are sometimes just an "ok" message. I'm almost always on WiFi though too.
The primary issue with sim swapping with my wife is that we would need to swap sims for up to 2 weeks since sometimes I have no issues for 2 weeks, then i get the issue once or twice a day for three days. The worst part (for me anyway) is that her screen is SHATTERED on her phone (she's using a Note10+) and its hard to see anything, so i've been trying to get her to get a new phone. I think we might be FINALLY upgrading her (after 5 months) to an S21 Ultra, so maybe we'll give that a shot there.
I'm actually wondering if it has something to do with messages for web. I've noticed that the issue only really happens after using that, but.. It doesnt always happen after using messages for web, so it might just be a coincidence.
I'm pretty sure its not Google Messages, or RCS, and fairly certain its not messages for web, because i used to use Signal only, and i still had the issue a few times.
Click to expand...
Click to collapse
When you say "ok" are you just sending short messages or the suggested replies by Google?
I had problems with auto reply in notifications for a while.
Tbh I just use telegram or signal becuase they don't require being connected to the device directly when using the web/desktop versions.
Yeah swapping for 2 weeks isn't great!
Interesting you had this issue with signal too, sounds like Google cloud messaging (needed for any app push notifications and messaging) is in a standby mode.
You got naptime or servicely installed? Shame no one else is seeing this issue might be easier to diagnose