[Q] Stuck on Firmware Update screen - G2 Q&A, Help & Troubleshooting

Hey, I'm stuck on boot screen, can only get into TWRP but that's it. I'm trying to go back to stock using the flashtool method but everytime I try to boot into download mode my phone immediately goes to Firmware Update screen and stuck there so lg tool gives error saying phone is disconnected. Anyone have any ideas what might be casing this? Thanks for any help

http://forum.xda-developers.com/showthread.php?t=2448960
but it will wipe it clean like if you got the phone again

lampardd said:
Hey, I'm stuck on boot screen, can only get into TWRP but that's it. I'm trying to go back to stock using the flashtool method but everytime I try to boot into download mode my phone immediately goes to Firmware Update screen and stuck there so lg tool gives error saying phone is disconnected. Anyone have any ideas what might be casing this? Thanks for any help
Click to expand...
Click to collapse
Hold the power button until you get a black screen. Download LG Mobile Support tool and the LG Drivers. Plug USB In and then hold the Power + Volume Up key. On your screen, click Upgrade Recovery. From there, you can do a factory reset through download mode of your phone.

lampardd said:
Hey, I'm stuck on boot screen, can only get into TWRP but that's it. I'm trying to go back to stock using the flashtool method but everytime I try to boot into download mode my phone immediately goes to Firmware Update screen and stuck there so lg tool gives error saying phone is disconnected. Anyone have any ideas what might be casing this? Thanks for any help
Click to expand...
Click to collapse
In case you did the latest firmware ota upd,there is a topic that can solve you problem as long as you can access TWRP(even if you didnt do the ota it will,i tried that myself) Here is what you need to do.
use TWRP's "terminal command" option to run the following:
Code:
dd if=/dev/zero of=/dev/block/platform/msm_sdcc.1/by-name/fota
You'll have to type that whole thing out, and be VERY careful with spaces and punctuation. One wrong letter and you could nuke your phone.
This will probably fix you problem when it has to do with any update.

Thanks for the responses. I finally fixed it.. I started the procedure from scratch with a new laptop and somehow it worked lol
Sent from my LG-D802 using xda app-developers app

Hey,
I also have a lg g2 with android 4.4.2. I wanted to update it to android 5.0 with lg pcsuite. all was fine until there was an error, while my phone was in download mode. then lg pc suite said i should disconnect my phone
from the computer and then reconnect it and restart it. so i did but when I restarted the phone it was still in download mode and now lg pc suite says that it cant connect. Now when i start my phone it stays in the download mode.
My phone isnt rooted or smth else.
Can someone please help?

Frozen at frimware update and device doesnt get detected

Hi,
i have got the same situation now.
I tried to use LG support tool, it detects my phone but it shows that I havent enough memory to do restore.
How to erase some space when my phone is in download mode ?
Doing Restore upgrade errors using PC Suite, but it stops after approx 40%.
Hard reset doesnt work.
Thank you,

bananatuner said:
Hey,
I also have a lg g2 with android 4.4.2. I wanted to update it to android 5.0 with lg pcsuite. all was fine until there was an error, while my phone was in download mode. then lg pc suite said i should disconnect my phone
from the computer and then reconnect it and restart it. so i did but when I restarted the phone it was still in download mode and now lg pc suite says that it cant connect. Now when i start my phone it stays in the download mode.
My phone isnt rooted or smth else.
Can someone please help?
Click to expand...
Click to collapse
It happened to me and now phone hanged in download mode and can not connect to pc. Did you have a solution?

Solve
Guys! I had the exact same problem today. My solution was to keep pressing the "try again" button every time the error appeared on my computer screen. It took some time but the error was appearing at different levels each time in this order : 45% 57% 65% 80% and next the instalation was completed. If it doesn't work try switching to another computer if you can. After the firmware update hits 100% your phone will restart and the LG logo will appear(the led changes its color during this process). At this point you have to just wait a while. Then a dialog box will appear saying that the applications on your phone are configuring themselves. After that your phone will start and work normaly. The cause of the error is the lack of memory on your phone. If those idiots working for LG would say "YOU DON'T HAVE ENOUGH STORING SPACE" this stuff would not happen.
The phone is not rooted!(IMPORTANT)
Phone name: LG G2
Phone model: D802
Old software: 4.4.2 (KitKat)
Actual software: 5.0.2 (Lollipop)
I hope this hellped you solving the problem.

My lg optimus exceed 2 will only display on screen firmware update which is froze the phone won't do anything Please Help! !!!!

Turn of the phone and enter to download mode again and try flash to stock kdz file with lg flash tool

I had same problem "firmware update", simple just remove the battery and sim for 15 sec. then put it back and restart.

Hello
I can't access my LG g2 after trying to wipe the system and it runs on frozen screen. Kindly help out please

My LG x power died and I went to plug it in and a screen popped up saying,"Firmwire Update 0%", so I kept it plugged in for the next half an hour, and it still said 0%. I've tried resetting it and powering it off but nothing seems to be working. What do I do?

Andylag44 said:
Hello
I can't access my LG g2 after trying to wipe the system and it runs on frozen screen. Kindly help out please
Click to expand...
Click to collapse
Download lg flash tool.
Download lg g2 stock firmware.
Press volume up button and insert usb cable. You will see download mode.
Open lg flash tool and flash the kdz( original firmware) through flash tool.select cse flash.

My LG V20 got stuck on the Firmware Update screen. It appears every time I restart the phone and I have to take the battery out. If I start the phone plugged in it starts normally. I was able to do a factory reset, the phone started normally a few times without being plugged in, now it's back to the Firmware screen. I can use the phone but need to restart when it's plugged in. I hope Oreo Update will fix it. I don't know much about updates, but do big updates like that reinstall the drivers as well?

Hello everyone I also have this kind of experience so many times in my g2 mini.stuck on Firmware update. What I’m doing is,
1. remove the battery to turn it off. Plug your charger and before plugging it to your phone hold the volume down and plug in until tou see the android is updating; or
2. Just simply hold the powerbutton + volume down until you see Android is updating.
I would love to see your feedback if it helps.

Related

[Q] LG Optimus L3 E405 Recovery Dead?

Hello,
This morning I tried to root my phone so that I can force everything to be moved to a sd card since the storage of the system is low not enough to install apps and to install A mod that is more updated then the current GingerBread OS.
I managed to soft brick the device the rom clearly said e405 obviously the developer has a few bugs anyway I manage to recover from my soft brick by A software 'KDZ' Only issue I have now is when I press volume up on boot I get A notice icon trying to say something (image of the icon is attached below) and when I use ROM Manager to reboot to recovery it will attempt to go there, Instead of going to recovery it goes to A loading page then this erases all my data/apps except SuperUser/Root.
Tried everything and it still does it?
When I use the LG Emergency Software it just goes to a page saying not responding??
Any help and ideas would be grateful so I can fix this issue and move on also im mostly A samsung user and im fairly new to lg.
See thee error message below
Once i get the idea of what the icon is actually trying to say I should be in the right direction.
Thanks,
Spudster
umm
Anyone??
Spudster1 said:
Anyone??
Click to expand...
Click to collapse
Perhaps you can go to ROM Manager, uninstall Recovery, then re-install it?
I don't really know. I'm sorta new to this stuff.
hard reset
Spudster1 said:
Hello,
This morning I tried to root my phone so that I can force everything to be moved to a sd card since the storage of the system is low not enough to install apps and to install A mod that is more updated then the current GingerBread OS.
I managed to soft brick the device the rom clearly said e405 obviously the developer has a few bugs anyway I manage to recover from my soft brick by A software 'KDZ' Only issue I have now is when I press volume up on boot I get A notice icon trying to say something (image of the icon is attached below) and when I use ROM Manager to reboot to recovery it will attempt to go there, Instead of going to recovery it goes to A loading page then this erases all my data/apps except SuperUser/Root.
Tried everything and it still does it?
When I use the LG Emergency Software it just goes to a page saying not responding??
Any help and ideas would be grateful so I can fix this issue and move on also im mostly A samsung user and im fairly new to lg.
See thee error message below
Once i get the idea of what the icon is actually trying to say I should be in the right direction.
Thanks,
Spudster
Click to expand...
Click to collapse
I saw that icon after flashing back to stock rom with KDZ and a hard reset worked for me. Pull the battery, make sure you not connected to USB or charger, then press and hold home key and down volume while you press power on. Release power when you see LG logo, hold the down and home for a while until you see android unpacking a box. It takes about a minute to see this, so you gotta wait for it. The phone reboots or shut downs, don't rememberwhich
reply
kurtstraker said:
I saw that icon after flashing back to stock rom with KDZ and a hard reset worked for me. Pull the battery, make sure you not connected to USB or charger, then press and hold home key and down volume while you press power on. Release power when you see LG logo, hold the down and home for a while until you see android unpacking a box. It takes about a minute to see this, so you gotta wait for it. The phone reboots or shut downs, don't rememberwhich
Click to expand...
Click to collapse
Ok I will try that and let you know if it works in a few hours I gave the phone to my brother for free since I bought A samsung (used to samsungs and love then
Anyway should also mention that when I try to reboot into recovery with rom manager it reboots goes to the loading box thing then it wipes my data Like i said I tried that method in a few hours and get back to you here.
nope
didn't work ;.(
Man go to the screen u have posted the images above , then use KDZ to flash back Man!
This is "DIAG MODE" so select it in KDZ program
So select KDZ file ( download if u have tried urs so far)
No error .. when u click to start upgrade ur phone will apper in emergency mode. Then the KDZ will flash flawslessly
Sent From ... Lg e400 <-- {[Brasilian Here]}
Still didnt work it flash though but still didnt fix the recovery..
These lg are actually useless a simple firmware flash should do the job.
LG staff are also rude to be honest rang up and because I tried to root and I was doing the right thing going back to stock they denied support and hang up without me giving A reply. Glad ive switched back to samsung s4 and Apple IPhone 5C.
Thanks for attempting to help :.)

[Q] Help going back to stock?

Hi, im in the process of selling my phone and am following the tutorial on here about turning the phone back onto stock. The flash with flashtool was successful but im forever stuck on the boot screen? with now no way to go into custom recovery? i installed the correct rom for the phone so why hasnt it worked? thanks in advance.
dav08094194 said:
Hi, im in the process of selling my phone and am following the tutorial on here about turning the phone back onto stock. The flash with flashtool was successful but im forever stuck on the boot screen? with now no way to go into custom recovery? i installed the correct rom for the phone so why hasnt it worked? thanks in advance.
Click to expand...
Click to collapse
The only way I could get it to work was the following; however there is one thing to try before you try my way because mine did this also - after the wipe and flash with flashtool etc. The only way I found to get out the bootloop was to do a factory restore after when its looping. So from the boot screen loop hold the power button until it goes off then on then off again.
Then do the process to get into the recovery so hold down and power then release power as soon as the lg logo appears (first one) then press it again immediately that SHOULD get ya to the grey factory reset screen. Press the power button 3 x and it should do a factory restore and boot up this time. First boot may take a minute it should eventually start up.
Failing that try this - Open the lg mobile support tool and connect the phone in download mode (volume up and power with plugged in usb on mine) then go to options and upgrade recovery. it will download a file usually about 2GB then install it, the phone will reboot at 100% on the phone and 80ish% on the lg tool it will then start into the setup feature,
DO NOT disconnect the phone until it gets to 100% and finishes. This way you shouldn't need to do an extra factory reset.
I understand for this the phone needs to be seen on com 4 (it shows on the phone screen) so if necessary go into device manager with the phone still plugged in in download mode and select com ports then select the phone com port then right click >properties> advanced and change the com port to 4. It may tell u its already being used but don't worry it is fine. Save and exit device manager.
please bare in mind these are just my experiences on MY LG D802 however its worked every single time for me without fail and ive done it a good few lol.
HTH:good:

lg mobile support tool stuck at 49%

i tried going back to stock firmware using the method in general section but i always seem to get an error at 49%. can someone explain how to get passed this.
i using the t-mobile d801.
also my recovery seemed to have gotten erased because i cant boot into twrp anymore.
LG G2 Stuck @ 49%
El Killer said:
i tried going back to stock firmware using the method in general section but i always seem to get an error at 49%. can someone explain how to get passed this.
i using the t-mobile d801.
also my recovery seemed to have gotten erased because i cant boot into twrp anymore.
Click to expand...
Click to collapse
HEY! I'm on the d801 as well and I've been where you're at a number of times, unfortunately. But I've always gotten out. Here's the conclusion I've reached. Trying to flash directly back to stock without wiping all the partitions first is what makes the RDTool get stuck. It's like the phone runs out of memory and can't host a full Gig+ of data since your last ROM is in the way. Sorry if I'm wrong but I'm only assuming you didn't wipe everything except the Internal storage. The good thing every time this has happened to me is that your recovery partition should be intact. Mine always is, and we're on the same variant. Another thing, booting back into recovery is not impossible. It's all in the timing it takes from the first time you see the LG logo while holding volume - and the power button, but don't let go. What worked for me was to let the phone cycle between off and boot power states twice until the phone is completely off again. You may even notice the LED indicator flash red. Release your keys if the phone stays off and immediately hold the combo down again until the phone tries to boot again just don't let go of the buttons. Once it powers down again, leave the phone alone for a few minutes. Come back and this time get ready to boot into recovery. The combo button press will initiate boot but don't let go until the next time you see the LG logo flash, then quickly release and depress the vol down power up combo and hold. May take a minute longer than usual but the reset menu should pop up thereafter. Tap power 2 more times and you should back into recovery. It's worked every time for me. Let me know if you're good and whether this helped!
Good Luck,
tinydynamite00
try with x86
El Killer said:
i tried going back to stock firmware using the method in general section but i always seem to get an error at 49%. can someone explain how to get passed this.
i using the t-mobile d801.
also my recovery seemed to have gotten erased because i cant boot into twrp anymore.
Click to expand...
Click to collapse
i had exact same issue that progress stucked on 49%. if you are using 64bit OS, try to flash it with 32bit(x86) OS
good luck
tinydynamite00 said:
HEY! I'm on the d801 as well and I've been where you're at a number of times, unfortunately. But I've always gotten out. Here's the conclusion I've reached. Trying to flash directly back to stock without wiping all the partitions first is what makes the RDTool get stuck. It's like the phone runs out of memory and can't host a full Gig+ of data since your last ROM is in the way. Sorry if I'm wrong but I'm only assuming you didn't wipe everything except the Internal storage. The good thing every time this has happened to me is that your recovery partition should be intact. Mine always is, and we're on the same variant. Another thing, booting back into recovery is not impossible. It's all in the timing it takes from the first time you see the LG logo while holding volume - and the power button, but don't let go. What worked for me was to let the phone cycle between off and boot power states twice until the phone is completely off again. You may even notice the LED indicator flash red. Release your keys if the phone stays off and immediately hold the combo down again until the phone tries to boot again just don't let go of the buttons. Once it powers down again, leave the phone alone for a few minutes. Come back and this time get ready to boot into recovery. The combo button press will initiate boot but don't let go until the next time you see the LG logo flash, then quickly release and depress the vol down power up combo and hold. May take a minute longer than usual but the reset menu should pop up thereafter. Tap power 2 more times and you should back into recovery. It's worked every time for me. Let me know if you're good and whether this helped!
Good Luck,
tinydynamite00
Click to expand...
Click to collapse
still no luck
El Killer said:
still no luck
Click to expand...
Click to collapse
OK. So tell me, what ROM were you on, which recovery version and name are you using, why were you flashing back to stock, i.e. were you having problems, what kind. Explain as much as you can in detail. Need to retrace your exact steps to best get you fixed up!
tinydynamite00
tinydynamite00 said:
OK. So tell me, what ROM were you on, which recovery version and name are you using, why were you flashing back to stock, i.e. were you having problems, what kind. Explain as much as you can in detail. Need to retrace your exact steps to best get you fixed up!
tinydynamite00
Click to expand...
Click to collapse
i was using pa4.0 and wanted to go back to stock because i preffered the lg ui. i had twrp 2.6.3.5 i restored my back up of stock but when i rebooted i got into fastboot mode.
twrp wasnt working after i had restored my back up go straight to fastboot was stuck in fastboot until i found a thread explaining how to get out of fastboot and restore download mode.
managed to get download mode working and tried to flash stock with mobile support tool and got the 49 percent error,
my phone never really displayed any progress just says download mode with a white box and blue dots
El Killer said:
i was using pa4.0 and wanted to go back to stock because i preffered the lg ui. i had twrp 2.6.3.5 i restored my back up of stock but when i rebooted i got into fastboot mode.
twrp wasnt working after i had restored my back up go straight to fastboot was stuck in fastboot until i found a thread explaining how to get out of fastboot and restore download mode.
managed to get download mode working and tried to flash stock with mobile support tool and got the 49 percent error,
my phone never really displayed any progress just says download mode with a white box and blue dots
Click to expand...
Click to collapse
K, now if you're only seeing the blue dots when you attach by USB your phone to PC, then you're not fully in DL mode to process the kdz. You should see a white wheel in the center of the screen when you connect and a viewing mirror near the base of your phone with ROOTED in red directly below that. And you're sure your PC is detecting your phone? You've the drivers installed? Because when RDT tells you to run the tool, you'll see some binary code in the viewing window I spoke of, the white wheel will turn and below it will be shown the COM port to which you're connected and a solid thin red bar will begin to fill a space in the viewer showing you the progress.
Also, be sure when attempting the first steps I gave you to boot into recovery that you are not USB connected. It won't work.
And, try to remember if your phone was well enough charged, should have been at least 80% full. It happened to me once that I couldn't boot recovery and my phone would go to fastboot like yours until I left it alone to charge and then I repeated the stepsvi laid out to get back into recovery. This part is paramount!
Please READ CAREFULLY
I used to be in your same situation. I thought I had bricked my phone for good. I finally figured it out. Here is my solution from my Thread.
Esteef said:
Okay, after 12+ hours of trying every method possible on XDA I finally resolved my issue. I will update the first post just incase any others care or fall into the same dilemma I was in.
The LG Mobile Support tool would not download the firmware and it would NOT ask me for my IMEI to download it either.
So my solution....
***
Installed LG Mobile Support Tool then Installed the LG Drivers. (FROM HERE http://forum.xda-developers.com/showthread.php?t=2471370
BEFORE I connected the phone to the computer. I opened the LG Mobile support tool clicked (Options on the top right).
When the dropped down opened, I clicked the (Upgrade Recovery) option. THEN, is when the prompt opened to ask me what my IMEI is.
Before I entered my IMEI, I connected my phone to the computer in download mode, then proceeded to enter my IMEI and hit OK.
This is when the LG Mobile Support tool SUCCESSFULLY downloaded the latest official LG firmware and installed it.
*** BE AWARE, with the phone connected to the PC, the prompt NEVER appeared to enter my IMEI.
*** But with the phone disconnected, the prompt came up every time. This might be the trick for some people.
*** with the IMEI prompt opened, I then connected the phone , entered the IMEI, then hit OK. BOOM HERPES....
Well I'll polish this up more later. I hope this works for every LG G2 Variant and not just the T-Mobile one (D801)
-Esteef
Click to expand...
Click to collapse
THIS WILL WIPE YOUR PHONE COMPLETELY...
tinydynamite00 said:
K, now if you're only seeing the blue dots when you attach by USB your phone to PC, then you're not fully in DL mode to process the kdz. You should see a white wheel in the center of the screen when you connect and a viewing mirror near the base of your phone with ROOTED in red directly below that. And you're sure your PC is detecting your phone? You've the drivers installed? Because when RDT tells you to run the tool, you'll see some binary code in the viewing window I spoke of, the white wheel will turn and below it will be shown the COM port to which you're connected and a solid thin red bar will begin to fill a space in the viewer showing you the progress.
Also, be sure when attempting the first steps I gave you to boot into recovery that you are not USB connected. It won't work.
And, try to remember if your phone was well enough charged, should have been at least 80% full. It happened to me once that I couldn't boot recovery and my phone would go to fastboot like yours until I left it alone to charge and then I repeated the stepsvi laid out to get back into recovery. This part is paramount!
Click to expand...
Click to collapse
yeah my computer does recognize my phone. but i cant run adb or fastboot anymore. all drivers are installed also.
i never got the while wheel or any progress indicator. so i guees im not really in download mode.
i let my phone charge for a few hours and try your method again and let you know what happens
El Killer said:
yeah my computer does recognize my phone. but i cant run adb or fastboot anymore. all drivers are installed also.
i never got the while wheel or any progress indicator. so i guees im not really in download mode.
i let my phone charge for a few hours and try your method again and let you know what happens
Click to expand...
Click to collapse
Sounds good. A full charge can make all the difference. I learnt the hard way! One or more of us will be along should you need further help.
I do hope you get this sorted! I've come back from the brink too many times to not believe you won't.
tinydynamite00
Do as esteef recommended..
Sent from my LG-D802 using XDA Premium 4 mobile app
Falaco147 said:
Do as esteef recommended..
Sent from my LG-D802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
im trying but i get a battery to low error. i guess i need to charge it longer
i owe you all a million thanks for helping me unbrick my phone. i really thought i was left with a paper weight and then i tried esteefs method again i really owe you guys thank you for the support
El Killer said:
i owe you all a million thanks for helping me unbrick my phone. i really thought i was left with a paper weight and then i tried esteefs method again i really owe you guys thank you for the support
Click to expand...
Click to collapse
You are welcome... The first time I did it too my battery was at 28% and I panicked since I got the low battery error.
I could of sworn that my phone officially became a paper weight. My heart dropped.
I'm glad you are up and running with the rest of us!
-Esteef
1732359994
hey !
I have the same problem, but... I can't acces to the recovery :/ i tried to install CWM (with Freegee) over Team win recovery and... boot loop :
The rom 4.2.2 flex was gone, no boot animation
-When i pres volum down + power, i have the reset menu, but after that, there is a black screen and it's written at the top left "started usb_start Fastboot Mode ()"
Please, i need your help, i'm so afraid !!
Thx !
Esteef said:
I used to be in your same situation. I thought I had bricked my phone for good. I finally figured it out. Here is my solution from my Thread.
THIS WILL WIPE YOUR PHONE COMPLETELY...
Click to expand...
Click to collapse
I know this thread is a bit old, but it saved my butt. Your method worked perfectly. Thank you for this post.
My LG F460 was bricked (error 570), only download mode was working. Esteef method works fine even my pictures and programs was saved. Thanks!

[Urgent Help Required!] Phone boots, but no download mode or recovery!

Hi,
Have a weird situation, but try as much as I may, I'm unable to resolve it.
My phone is rooted (international D802) and was running fine. Had a screen issue and got it replaced at the service center but their system identified my phone as a rooted device, and a couple of days later the problems started.
The issues I'm facing right now:
1. The phone doesn't charge when switched on, at all.
2. The phone doesn't reboot either.. not instantly anyways. If powered off, or rebooted, the phone doesn't turn back on, it just goes dead. It does boot again though if tried after a couple of hrs.
3. The phone charges when its off (shows no light or indicator though, like its bricked)
4. Cannot go into either recovery or download mode. Coz the phone doesn't boot when restarted or when i try to reboot into recovery.
5. When it does magically start after a few hrs (upon long pressing the power button), even if I try to go into download or recovery via the vol keys, it just boots to android.
6. The phone is recognized properly as LG G2 under windows and all the drivers install too.
7. The phone isn't recognized under Linux... tried both Ubuntu and Knoppix.
Travelling out of the country in a few days, really need to sort this out.
Any and all help/suggestions will be greatly appreciated.
Thanks in advance
Somebody... Anybody? :'(
When your phone rebooted I would recommend you firstly to activate USB Debugging in the developer settings. You said your device is rooted? So try to install the Auto Rec recovery here
https://www.androidfilehost.com/?w=files&flid=13763 - but make sure you are on Kitkat. Now, install the app normal and let the app install all things. After installation, the app asks you to reboot to recovery, now press reboot to recovery.
Maybe you have luck and the phone reboots to TWRP. In TWRP you can go to Reboot and then Reboot to Download mode.
Now (if all worked) you can flash the stock rom .kdz file of the d802 via the FlashTool 2014.
Hope you have luck, please keep me up to date if everything worked.
Yours, Flo
Good luck!!
Thanks a lot for the response Flo, but the problem is that i never got around to updating to a Kitkat rom... the rom i was never got updated and I was kinda happy with how things were working so didn't jump on to any other rom.
Anything I can do in my current situation?
Go back to stock via lg flash tool
_____________________________________Read more write less and be smart
siggey said:
Go back to stock via lg flash tool
Click to expand...
Click to collapse
As mentioned in my first post, can't get into download mode.
Try this
http://forum.xda-developers.com/showthread.php?p=56000637
LG G2 is UNBRICKABLE NOW! [FIX REAL HARD BRICK]
_____________________________________Read more write less and be smart

Stuck at Firmware Update from 4.4 to Lolipop

Stuck at Firmware Update, can't enter download mode
Noob here, was simply trying to update from 4.4 to Lollipop using the LG PC Suite.
I thought it was supposed to be straightforward but it basically got stuck at the Firmware Update screen, 0% with a "B64" and ROOTED text in red below.
I've been trying to enter the other modes, holding volume + and power but it just keeps on going back to the same screen.
Any help appreciated.
kik0 said:
Noob here, was simply trying to update from 4.4 to Lollipop using the LG PC Suite.
I thought it was supposed to be straightforward but it basically got stuck at the Firmware Update screen, 0% with a "B64" and ROOTED text in red below.
I've been trying to enter the other modes, holding volume + and power but it just keeps on going back to the same screen.
Any help appreciated.
Click to expand...
Click to collapse
Firmware update screen is download mode. You can update from PC suite from there
Sent from my LG-D800 using Tapatalk
Resolved!
Finally got it working so I'm posting this in case it might help someone in the future.
I found another tool - LG Mobile Support Tool that recognizes the device even in the "stuck" Firmware Update screen. I tried Options > Upgrade Recovery but it complained there wasn't enough space. How am I supposed to delete files when I can't even get into the phone?
Turns out, I can "wipe" user files by doing a factory reset using volume down + power. Did that and was able to upgrade using just the Mobile Support Tool.
And interestingly, after the upgrade completed files are still there.

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