Screen unresponsive - Galaxy Note 3 Q&A, Help & Troubleshooting

So a few times a day, my screen goes unresponsive. The only way to unfreeze it is to turn the screen off, back on, unlock phone, and it all works great after that. I can also pull the s pen out and it will work but fingers do not. Seems that it happens everytime I am bragging and showing off the phone. Really annoying. Any thoughts?
I have done a factory reset, cleared cache, disable pen recognition.
Sent from my SM-N900V using xda app-developers app

Having the same problem since day 1, sometimes it gets really irritating
Sent from my SM-N900W8 using XDA Premium 4 mobile app

I'm not sure what else to try at this point. I have read things about screen protectors and SD cards not being compatible. May try to remove those today.
Sent from my SM-N900V using xda app-developers app

Removed SD card, screen protector and case... problem gone. Now to reintroduce and find the culprit.

I also removed my case. Everything looking good so put my case back on without screen protector for a few hours. Still no problems. Now I am backing up my SD card and reformatted it. Copying files (mainly pictures and music) back to SD card no. Still no problems yet. Looks like my screen protector was the problem. User Manual actually states to not use a screen protector...

JBassRN said:
Looks like my screen protector was the problem.
Click to expand...
Click to collapse
Interesting. What brand and model of screen protector so we can avoid. Have been running naked and perfect but was planning to add a screen protector soon.

mi7chy said:
Interesting. What brand and model of screen protector so we can avoid. Have been running naked and perfect but was planning to add a screen protector soon.
Click to expand...
Click to collapse
Verizon Brand- Anti Scratch

JBassRN said:
Verizon Brand- Anti Scratch
Click to expand...
Click to collapse
Was just about to hit the buy button on Verizon for these screen protectors and wireless charger back since they're 25% off with corp discount. And, I was thinking of all the screen protectors out on the market the Verizon one would be validated to work. Thanks man for saving my butt.

I have the ones from the Verizon store and do not share any of these issues. I run naked with just the protector. Had it on since release date.
Sent from my SM-N900V using Tapatalk 2

Well problem is back but not as often. Trying to decide if it's the case or SD. Leaning towards the SD. May try to run without it tomorrow.
Sent from my SM-N900V using xda app-developers app

JBassRN said:
Well problem is back but not as often. Trying to decide if it's the case or SD. Leaning towards the SD. May try to run without it tomorrow.
Sent from my SM-N900V using xda app-developers app
Click to expand...
Click to collapse
Have you tried going to settings control scroll to bottom
Tick box to increase touch sensitivity
Or could be caused by magnet on your case if present

I have the same problem. I'll touch an icon on my home screen and nothing happens. I touch the icon 3-4 more times and nothing happens. Then after the 5th or 6th try, it'll FINALLY work. All this happening in the matter of 4-5 seconds.
It's really annoying and considering this has a Snapdragon 800 with 3GB of RAM I'm really baffled.

jamesindc said:
I have the same problem. I'll touch an icon on my home screen and nothing happens. I touch the icon 3-4 more times and nothing happens. Then after the 5th or 6th try, it'll FINALLY work. All this happening in the matter of 4-5 seconds.
It's really annoying and considering this has a Snapdragon 800 with 3GB of RAM I'm really baffled.
Click to expand...
Click to collapse
I have the same problem without a screen protector. ..i was going to take mine back tomorrow and are about swapping it out. ... it runs pretty warm too
Sent from my SM-N900V using Tapatalk

Still happening with SD removed, screen protector off and case off. But way less often. Uhhhhh. Just when I thought I had it figured out.
Sent from my SM-N900V using xda app-developers app

manemzjum said:
Have you tried going to settings control scroll to bottom
Tick box to increase touch sensitivity
Or could be caused by magnet on your case if present
Click to expand...
Click to collapse
The sensitivity did seem to help some, but still happening.

After a 2nd hard reset, everything is looking good so far. Not going to change any stock setting for a while and see how it goes. Installed my usual apps only and synced Google account. So far no problems. Will wait and customize setting after I see if I have any problems.
Sent from my SM-N900V using xda app-developers app

Tried disabling screen animations?
Sent from Note 3 (The beauty & beast)

Indeed.
Sent from my SM-N900V using xda app-developers app

Three hard resets later, problem is miraculously fixed. Only problem is I no longer have the Samsung App store and Samsung says they can't fix that.
Sent from my SM-N900V using xda app-developers app

Related

[ISSUES] Nexus 4 screen flicker

Is anyone else having the screen flicker on their nexus 4?
I've caught my screen flicker a few times when opening apps or closing them
Sent from my Nexus 4 using xda app-developers app
tdtylert said:
I've caught my screen flicker a few times when opening apps or closing them
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
yep same here I dont know if its a defect or 4.2.......I tried multiple roms but still same flicker.
and the list continues...
snavid972 said:
yep same here I dont know if its a defect or 4.2.......I tried multiple roms but still same flicker.
Click to expand...
Click to collapse
Hopefully its just software related
Sent from my Nexus 4 using xda app-developers app
I've never noticed my screen "flicker"; does it flash off and on again or what?
Yeah, please clarify what a flicker is... if it only happened a couple times then it probably is related to the apps or maybe a couple things going on at once.
If it is not a constant, consistent problem and had only happened a couple times then perhaps it isn't a problem at all.
sent via xda premium with nexus 7 while waiting for my back ordered Nexus 4!
Richieboy67 said:
Yeah, please clarify what a flicker is... if it only happened a couple times then it probably is related to the apps or maybe a couple things going on at once.
If it is not a constant, consistent problem and had only happened a couple times then perhaps it isn't a problem at all.
sent via xda premium with nexus 7 while waiting for my back ordered Nexus 4!
Click to expand...
Click to collapse
think of a ceiling fluoresent light flickering. It does happend alot and its not app related as it happens at the home screen too.
snavid972 said:
think of a ceiling fluoresent light flickering. It does happend alot and its not app related as it happens at the home screen too.
Click to expand...
Click to collapse
I've never seen my phone do that. I don't do a lot of gaming or anything real intensive though.
feedtheducks said:
and the list continues...
Click to expand...
Click to collapse
thats a OS issue (fixable). Not like the other hardware issues.
please stop trying to mislead people and hype the problem. thanks
I get the flicker but it's definitely app related.
When using Google music app and going to lock screen, the " widget" sort of flickers and stretches throughout the lock screen
Sent from my Nexus 4 using xda premium
My screen flickered for a good 5 minutes and even a reboot didn't fix it. I think it's hardware related because if it was software a reboot would have fixed it. Could have been a driver glitch too but I'm pretty sure a reboot would've fixed it. My flickered a lot though saw a bunch of vertical lines and discoloration. Idk if that's what you're talking about.
Sent from my Nexus 4 using Tapatalk 2
MattSkeet said:
I get the flicker but it's definitely app related.
When using Google music app and going to lock screen, the " widget" sort of flickers and stretches throughout the lock screen
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I use Google Music a lot and I've never seen that. I just tried to replicate it and other than the usual CRT off animation I didn't see anything that I would construe as a flicker or flash.
If you hold your device in front of you with the screen on and look beyond it (i.e. over it's shoulder per say) you can see flicker. Works best in a dark room.
No big deal, but it's there.
I think its a big deal ...you spend your money for a working product..these issues need to be addressed..I thought I could trust LG again but dont think I can anymore
MattSkeet said:
I get the flicker but it's definitely app related.
When using Google music app and going to lock screen, the " widget" sort of flickers and stretches throughout the lock screen
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I too have this issue periodically. I have had it happen with Google Music and with Pocket Casts.
thats a OS issue (fixable). Not like the other hardware issues.
Click to expand...
Click to collapse
Is this a known OS issue, or are you just saying it might be?
ericshmerick said:
If you hold your device in front of you with the screen on and look beyond it (i.e. over it's shoulder per say) you can see flicker. Works best in a dark room.
No big deal, but it's there.
Click to expand...
Click to collapse
This sounds like a refresh rate issue, which would be hardware, yes?
ericshmerick said:
If you hold your device in front of you with the screen on and look beyond it (i.e. over it's shoulder per say) you can see flicker. Works best in a dark room.
No big deal, but it's there.
Click to expand...
Click to collapse
Sounds like one of those magic eye pictures. If you squint at your screen while holding it at a 45-degree angle in a dark room with brightness turned all the way down and jog in place...
I'm not sure how to replicate it based on what you said, but I still don't see any screen flicker.
snavid972 said:
Is anyone else having the screen flicker on their nexus 4?
Click to expand...
Click to collapse
Mine started flickering like mad today for the first time. I rebooted, but that didn't fix it. I started up a benchmark app and the flickering stopped after the graphics benchmarks ran. I had to RMA my first Nexus 7 with screen issues too, so I'm hoping this is just a software issue
I don't have this issue at all.

Xtreme guard screen protector

Hi
Has any one use this screen protector?
I was about to buy it buy i noticed it did not have a front sensor opening, it only has one for camera.
Problem is i bought one before that covered the sensor and once a call came in the screen would not turn back on when i finished the call.
So please if any one has some experience with this one please share with me your experience. Thanks
Here is a video review by ctscloud, thank him. link below.
http://www.youtube.com/watch?v=2xtQSX0-6hc&feature=player_embedded
Sent from my Nexus 10 using xda app-developers app
If i remember correctly my last phone had one of those on it for a while, and it had that awful screen door effect.It wasn't really noticeable on color but when you had a white background it could really drive you nuts. I ended up peeling it off in the end because it got on my nerves so bad when looking at web pages.Spend the extra cash and get a quality one. (XOskins, Skinomi, BSE, etc)
What is a "screen door" effect?
I ordered an XtremeGuard but haven't received it yet.
elzafir said:
What is a "screen door" effect?
I ordered an XtremeGuard but haven't received it yet.
Click to expand...
Click to collapse
But basically you can see like little squares in the phone screen like a screen door.
You see the fine line separating the pixels.
Sent from my Nexus 10 using xda app-developers app
elzafir said:
What is a "screen door" effect?
I ordered an XtremeGuard but haven't received it yet.
Click to expand...
Click to collapse
And i had the same experience with them before, but i changed address hope it does not happen this time...
Sent from my Nexus 10 using xda app-developers app
I just received it. I didn't install it yet, but I can confirm it has all the cuts needed: front camera, sensors, etc.
Here is a picture of it.
(click for full size)
JanusDC said:
I just received it. I didn't install it yet, but I can confirm it has all the cuts needed: front camera, sensors, etc.
Here is a picture of it.
(click for full size)
Click to expand...
Click to collapse
Thanks for the pik bro. Let me know how it turns out. If u get screen effect.
Sent from my Nexus 4 using xda app-developers app
I bought a series of them, but they are the most disappointing screen protectors ever. I'm quite experienced in applying screen protectors and didn't have any trouble applying these protectors, but every single time the top left corner detached from the screen after ~2 weeks. Furthermore: the feel is extremely "plasticcy", and after removing the protectors I noticed that the screen gets a lot less responsive to touch when they're on.
My advice: stay away from the Xtreme guard protectors!
I just installed it last night. I don't like it. Finger don't slide smoothly, kind of sticking to the screen.
Fit is pretty good, and its matte finish. But I can't use it, feels no good.
i have no problems with mine. All of the cuts are perfect and it looks clean imo. I got the full coverage for 3 bucks during a special 70% off sale.
though they are cheap you don't get much but just the screens in the mail. (You get what you paid for)
what i did to install it was i had left over Zagg solution from a previous phone and applied it to the screen.
then i used a hair blow dryer while using a squeegee to remove all the water from under the screen.
orphan22 said:
Thanks for the pik bro. Let me know how it turns out. If u get screen effect.
Click to expand...
Click to collapse
I installed it last night. Just after installed, it got an incredible orange peel effect, however in the instructions it says to wait at least 8hs dry before turning the phone on. So I led it off all the night and this morning most of that effect disappeared. It still has some bubbles (not with air, I think is water, is what caused the orange peel effect before, just that now they are far from each other). So, I will wait until tomorrow to see if this disappear before writing a verdict. If these bubbles do not disappear, I'm afraid I'll have to remove it.
The responsiveness of the screen didn't change.
The plasticity fell I guess will also disappear when the remaining bubbles disappear.
I'll keep you posted.
Sent from my Nexus 4 using xda app-developers app
I've used these xtremeguards on my previous phones because they were cheap but I was never satisfied with them...meh
Bought the body kit that gives sp for the front and back and after a week I decided to go back to skinomi.
Looks like everyone has had trouble with them. Ill wait for his verdict and make my decision... Any ways thanks every one.
Sent from my Nexus 4 using xda app-developers app
Can anyone give me a website to buy a good one? I tried ebay but i can not find the good brands everyone been telling me to get. I wanna check then out.
Sent from my Nexus 4 using xda app-developers app
I've had mine on my n4 for about a week now. You can't even tell that there's a screen protector on it just by looking. It basically looks perfect. However I will say that it definitely feels weird.
Sent from my Nexus 4 using xda app-developers app
Wait, I didn't know that XtremeGuard was a wet application screen protector. Is this true?
Sent from my Nexus 4 pimped with AOKP and Franco.kernel
elzafir said:
Wait, I didn't know that XtremeGuard was a wet application screen protector. Is this true?
Sent from my Nexus 4 pimped with AOKP and Franco.kernel
Click to expand...
Click to collapse
Yes, it is a wet application.
Sent from my Nexus 10 using xda app-developers app
Just to keep you posted. After 24hs of having applied the protectors, the back one is almost perfect, with only 2 or 3 bubbles here and there, but they aren't too noticeable. The front protector have some more bubbles but definitely less than this morning.
The feeling is really plastic.
Overall, I think this will protect the screen, but it isn't good looking. I think I will keep it until I get the flip leather case that I ordered, then I will remove the front one (the one at the back doesn't bother me at all, so I'll keep that).
Will see, maybe for the time when I receive the case I already get used to it. :/
Sent from my Nexus 4 using xda app-developers app
JanusDC said:
Just to keep you posted. After 24hs of having applied the protectors, the back one is almost perfect, with only 2 or 3 bubbles here and there, but they aren't too noticeable. The front protector have some more bobbles but definitely less than this morning.
The feeling is really plastic.
Overall, I think this will protect the screen, but it isn't good looking. I think I will keep it until I get the flip leather case that I ordered, then I will remove the front one (the one at the back doesn't bother me at all, so I'll keep that).
Will see, maybe for the time when I receive the case I already get used to it. :/
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Thanks for all your updates bro. I just bought one today to try it. Hope it works. Any ways good luck hope all the bubbles go away.
Sent from my Nexus 4 using xda app-developers app

[Q] Stuck after phone call

I bought a Nexus4 a couple of weeks ago. I constantly got this issue, it will be stuck and not return to the normal screen even I keep pressing the power button. However, if the other side of the call hangs up quickly, it normally works fine. but if it is directed to a voice mail box, it will be stuck forever until I shutdown the phone.
Just wondering has anyone experienced the same issue ?
Have you put a screen protector on it?
Sent from my Nexus 4 using xda app-developers app
It sounds like the proximity sensor on your phone is being blocked you might want to try not using your case and see if its make any difference
nuclearmonkeyuk said:
Have you put a screen protector on it?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Turns out the screen protector is the evil.
Thanks a lot!

[q] s4 - do not use a screen protector

Hey All,
I was reading the user manual for the S4 (Link), and it said on page 8 "Do not use a screen protector. This causes sensor malfunctions".
If I didn't look online for the manual, I wouldn't have known this information, as I didn't get the manual with my phone. (Only the quick start guides).
What is everyone opinion on this?
victorlht88 said:
I don't think the sensor will be affected if the screen protectors are well cut at the right areas.
Click to expand...
Click to collapse
Which areas?
They probably be cut around sensors at the top.
Sent from my HTC One using xda app-developers app
I'd assume that it's because of the floating touch. Being an owner of the Note 2 (that has floating touch with the S-Pen) I can tell you that a screen protector doesn't affect my experience.
Now if the S4 uses a different way of capturing floating touch (because it doesn't have a stylus), this may be true. I suppose only time and testing will tell.
Sent from my SGH-T889 using xda premium
i'm still going to use screen protectors.
I have screen protector. I got it with the phone when preordered. Its cut around the home button and cut just before sensors at top. All works fine.
Sent from my GT-I9505 using xda app-developers app
JustSueMe said:
I have screen protector. I got it with the phone when preordered. Its cut around the home button and cut just before sensors at top. All works fine.
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
Does the floating touch thing work?
Hey, i too have the screen protector, everything including floating touch working alright
JihadSquad said:
Does the floating touch thing work?
Click to expand...
Click to collapse
....
all working
Get a screen protector and a case if you don't want to scratch your phone, that way you can sell it in an "excellent" condition. I had my GS3 for 8 months and it's still in pristine condition.
I have had a screen protector on since day one with no malfunctions. Also, you will notice that protectors designed for the S4 don't cover the sensors at the top of the phone.
Sent from my GT-I9505 using xda app-developers app
It makes the floating touch slightly less sensitive (and accurate at longer distances), but other than that it's fine.
I have a screen protector on my s4 and have no issues
I also used screen protector from day 1, no problem.
had one no change btw after accident not ahve one now btw think may nto go to bu one what do u think? buy one:?!
ste1164 said:
They probably be cut around sensors at the top.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
yea u r corect plus i use ones no any effect

Touch Screen Issues!

Is anyone having issues with the LG G2 touch screen.
The things I'm noticing is
guesture typing it loses it's trail and begins a new word. So if I'm trying to spell "Think," it'll get the "TH" then space it out and get some other string of letters etc.
Web Browsing; it'll click a link I'm not trying to
Zooming in on photos and scrolling while it's zoomed it'll sparatically zoom out or move to the next pic
There's several other things that I can't seem to get to replicate! Anyway with my research here's what I came up with.
My issue is much like this but far less easy to replicate!!! And not nearly as bad. How ever I was able to do it when my phone started having symptoms I pulled up the note pad and it did exactly like this just way less significant.
http://youtu.be/PFnUNrrKDb0
http://forums.androidcentral.com/lg-g2/317709-g2-touch-screen-issues.html
Here's another forum with people going through issues!
I'll take that as a no
I was having issues like that with gesture typing on both swift and stock keyboards. Basically it would just add all kinds of random entries. In another thread someone suggested using a microfiber cloth on the screen. It seems to be working now.
Sent from my VS980 4G using XDA Premium 4 mobile app
Mine does that too! Everything I browse, the pages unexpectedly jumps around up and down. Also when drawing the lines take a different direction lol
Sent from my LG-D801 using xda app-developers app
Do you guys think it's software or hardware
Sent from my LG-D801 using Tapatalk 4
theedon323 said:
Mine does that too! Everything I browse, the pages unexpectedly jumps around up and down. Also when drawing the lines take a different direction lol
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
Just noticed that mine does the same thing... But it's not consistent, only happens once in a while. After I reboot it's fine. Really weird.
I posted earlier, looks like it didn't make it up. I had same issue, I tried flashing back to stock, assuming I had done something with rooting it, tried making sure that it was not an issue with ram bring to low, nothing fixed it. Took phone back to att, replaced it, havent had the issue once since then. I'm rooted, flashed and modded work no I'll effects. If you are within your return period, I would suggest that you return.
CleanRom
I got t-mobile version and doesn't do that
Sent from my LG-D801 using xda app-developers app
Cool I'm glad there's some good ones out there. As soon as my replacement Zagg Symphony Dry comes in I will switch out phones.
Sent from my LG-D801 using Tapatalk 4
Well I have seen some quality control issues with these phones for sure... I'm still on stock and not rooted and mine does this. Going to have to go by the Verizon store Monday and get a new one.
http://youtu.be/f4QOMB8UTx4
I made a video to help illustrate what's going on!
Well I got a replacement phone and the problem is still happening. So I went into the shed grabbed my old Cyanogenmod MyTouch 3G and I plan to use that until the Nexus 5 comes out. Hopefully I'll get a launch unit.
Just holding this little phone makes me feel all nostalgic lol. I bought it in 2009 and it still holds a decent charge.
Sent from my LG-D801 using Tapatalk 4
Are you just going to wait until the nexus 5 comes out and then take your g2 back, tell them that this is the second one that has done this, and demand they replace it with the "newer g2" ie Nexus 5? I thought about this!
I'm hoping this is a software issue..mine is really annoying

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