Lines throughout the display - Galaxy Note 3 Q&A, Help & Troubleshooting

Hi all, as you can see in the photo my note 3 suffer from this strange lines especially noticeable on the grey and white colors. Can any anyone test his screen and tell if have this problem too? you can do it by downloading "Screen Test" app. Also i'd like to know if this is a software or hardware related problem.

a friend of mine have a similar problem! maybe is a difect of every phone... please test and let me know

Had this issue with 2 Galaxy S4 which I finally gave up on - they are defective. You can only see it in low light under grey background. Go back and throw the phone at them. Trouble is the technician will never see it in store under those lights.

No, but that app is so ridiculously low-res that I can see the individual pixels.
Do they also show up if you open up Sketchbook? (Gives you a white sheet.)

Yep, the infamous AMOLED verticle lines going down the screen. I am glad my note 3 doesnt have this, really irritated me on the S4.

I do have the pink hue..but no vertical line like that..
Sent from my SM-N9005 using xda app-developers app

So should I take the phone to service centre or not?
Sent from my SM-N9005 using xda app-developers app

naimmkassim said:
I do have the pink hue..but no vertical line like that..
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
If i were you..i would take it n check with others unit in the shop..just to confirm if the issue is same or not..in my case for pink hue..all others unit in my area or shop that i go were effected by it..so no meaning of change it..
Sent from my SM-N9005 using xda app-developers app

dnt wry ..its common..i check 9 phones all had same issue..but i have no issue in this phone ..u r lucky if u get 1 gud phone among ten

effry said:
Hi all, as you can see in the photo my note 3 suffer from this strange lines especially noticeable on the grey and white colors. Can any anyone test his screen and tell if have this problem too? you can do it by downloading "Screen Test" app. Also i'd like to know if this is a software or hardware related problem.
Click to expand...
Click to collapse
Read this , page 2 by TML1504 was a good description
http://forum.xda-developers.com/showthread.php?p=46698951
and
http://forum.xda-developers.com/showthread.php?t=2463786

Limeybastard said:
Read this , page 2 by TML1504 was a good description
http://forum.xda-developers.com/showthread.php?p=46698951
Click to expand...
Click to collapse
thx, i even posted a own thread about this, and did a lot of posts about it during the time i had
my recent devices...
see here for my thread:
http://forum.xda-developers.com/showthread.php?t=2463786

thanks you all i think that iìll try sending it in assistence center
there is any hope that it will be accepted with knox 0x1? i read that in europe it doesn't voidthe warranty ( i live in italy)

Related

White pixel.

I posted last night that there is this really small white dot on my screen. It only visible on light colors like white . But its not visible if the color is really dark. Like on you tube where the search option is it not visible but when i go to Facebook i can see right next to my notification but its small. Anyways is there a way for it to go away? This phone is only like a day old :/ & it was bigger last night but it got smaller because i played a video that repeated blue red and green fast because i heard it make stuck pixel go back to normal.
Also is it a dead pixel or stuck?
Return the phone if you can't live with it.
Sent from my Nexus 4 using xda premium
I think, you should return it too, this kind if issue will make you mad, you will always see it
Tapalked with a Nexus⁴
Gokh said:
I think, you should return it too, this kind if issue will make you mad, you will always see it
Tapalked with a Nexus⁴
Click to expand...
Click to collapse
I was hoping to fix it :/ i guess ill fill out the rma stuff.
Where is it? I couldn't see it.
Sent from my Nexus 4 using xda premium
^ same here :s
BDW, OP can u please post the picture of your white case on N4? Or u can PM me the link if u upload elsewhere.
I'd RMA it, pretty sure they'll replace it free of charge. Although it's just a pixel, stuck and/or dead pixels annoy the crap out of me because once you notice them, you can't stop looking at them every damn time!
Sent from my Nexus 4 using xda premium
Depends on Google/LG's interpretation - Samsung don't except anything under 5 pixels as faulty
wngmv said:
Where is it? I couldn't see it.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Its really small i sent a picture to the rep that i was speaking too he said its small but we will still replace it . But im worried that when they inspect it they wont see it & they will charge me :/. It only like 2 days old now.
Also i told the rep that i been have some random reboots.
filthykid said:
^ same here :s
BDW, OP can u please post the picture of your white case on N4? Or u can PM me the link if u upload elsewhere.
Click to expand...
Click to collapse
There i can send you link to buy it if you want.
teddytales66 said:
There i can send you link to buy it if you want.
Click to expand...
Click to collapse
Thank u so very much for posting these pics. I was thinking of ordering a white case since a week but was very skeptical of how will it look on my N4. Ordering one now. Will give u 3 Thanks in return. Gave one today.:good:
Done hitting that Thanks button thrice.
happened to me too
did you get your phone replaced original poster. because I have the same problem.
RMA that sucker,I had the same thing and I could not stop looking at it I had to RMA it
Sent from my Nexus 4 using xda premium
richarddwyer10 said:
RMA that sucker,I had the same thing and I could not stop looking at it I had to RMA it
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I just saw a white pixel on the middle of the screen but I can only appreciate it at dark, when screen is black and brightness set to maximum (which I never have on dark environment). Was that an issue for you? I really have to look for it for a while in any other case. Pixels are sooo small. Don't even bother to rma. No other issue with the phone.
I'm thinking it's just a pixel stuck in a grey colour because it so difficult to see.
Sent from my Nexus 4 using Tapatalk 2
exactly the same problem, around the same place !
tonight or tomorrox I'm gonna command a new one, I already called google.
what happened to you OP ?
jaggyjags said:
I just saw a white pixel on the middle of the screen but I can only appreciate it at dark, when screen is black and brightness set to maximum (which I never have on dark environment). Was that an issue for you? I really have to look for it for a while in any other case. Pixels are sooo small. Don't even bother to rma. No other issue with the phone.
I'm thinking it's just a pixel stuck in a grey colour because it so difficult to see.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I had three white spots only visible on a light background, it was not visible at all with a dark background
Sent from my Nexus 4 using xda premium
I better leave this thread before I start to notice something wrong with my screen
Please disregard typos.... Sent from my NeXuS 4
My Nexus 4 has exactly the same problem, at the same place.
OP, I think i got your phone, look at the picture.
I'm now trying to fix it with movies, if it wont gets better, i'll send it back tomorrow.
teddytales66 said:
There i can send you link to buy it if you want.
Click to expand...
Click to collapse
I have the same issue but luckily it's right at the top under the notification bar so only see it very occasionally when I turn to landscape in Gmail or something.

[Q] quick feedback needed on pink tint on screen

need some fast feedback on this. Last night I noted that the top left part of the screen is less bright on 0 brightness In my bed room, with careful monitoring it looks like I have pink gradient on the top part of the screen at zero brightness. Do any of you guys have this pink tint issue on top of the screen? This can be noted only in dark room with zero brightness, also with zero brightness the whole screen looks a bit pinkish but it totally vanishes once the screen brightness is increased from 0.
This issue is totally unrelated to smearing or red pixel issue afaik.
I need some opinion regarding this guys.
Sent from my GT-I9500 using Tapatalk 2
At 0 brightness my screen also displays a pink tint on white.
When brightness is raised the tint gets lesser
That's nice to hear, I have a chance to replace my device today, hence I'm making sure that I'm not doing something wrong. @Obagleyfreer
What about the pink on the top part of the screen? Can you reproduce it?
Sent from my GT-I9500 using Tapatalk 2
I also noticed a red tint on my black. Is this software related?
Sent from my GT-I9505 using xda app-developers app
bala_gamer said:
That's nice to hear, I have a chance to replace my device today, hence I'm making sure that I'm not doing something wrong. @Obagleyfreer
What about the pink on the top part of the screen? Can you reproduce it?
Sent from my GT-I9500 using Tapatalk 2
Click to expand...
Click to collapse
@bala_gamer
My device shows pink at the top left and also slightly all across the bottom.
This is only on very low brightness in a very dark room. Normal usage it's not noticeable
It will be good to know if your replacement device has it also. This is actually my second Galaxy S4. I returned my first after 2 days as there were 2 lighter stripes running horizontally across the screen on grey and white at lowest brightness!
My advice to you is to take the phone into a dark cupboard in the shop and double check everything! lol
The trouble with AMOLED, as I'm sure you're aware, is that you can replace a screen with 1 problem and get another problem on the new one.
Which is why I settled with my slight pink tint at low brightness screen lol
Good luck!
I also get very slight pink tint on black in dark room, but it looks pure black I am normal light. Should we be replacing or not?
Sent from my XT890 using xda app-developers app
They acknowledged the pink tint issue, will be getting a replacement, let's hope the new one will be ok. Fingers crossed
Sent from my GT-I9500 using Tapatalk 2
bala_gamer said:
They acknowledged the pink tint issue, will be getting a replacement, let's hope the new one will be ok. Fingers crossed
Sent from my GT-I9500 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for info do we go direct to Samsung or retailer? They could be sending one out with exact same issue
Sent from my XT890 using xda app-developers app
I think this current batch is afffected by pink tint guysbits a waste of replacing....
Sent from my GT-I9500 using xda premium
razer1224 said:
I think this current batch is afffected by pink tint guysbits a waste of replacing....
Sent from my GT-I9500 using xda premium
Click to expand...
Click to collapse
if they admit further down the line it is a problem are Samsung good with their customers and offer and straight replacement? if it can be fixed with software i dont mind as much concerned it could be hardware though
razer1224 said:
I think this current batch is afffected by pink tint guysbits a waste of replacing....
Sent from my GT-I9500 using xda premium
Click to expand...
Click to collapse
There is no pink tint at zwro brighntess in demo unit in service center.
topcat07 said:
if they admit further down the line it is a problem are Samsung good with their customers and offer and straight replacement? if it can be fixed with software i dont mind as much concerned it could be hardware though
Click to expand...
Click to collapse
Its poor calibration or whatever .glad they giving replacement
Sent from my GT-N7100 using xda app-developers app
Do they also acknowledge the smearing issue? Several people have reported no improvement with firmware updates
@bala_gamer
When you get your free replacement handset can you lwt us know if it still has screen smearing?
Sent from my GT-I9505 using XDA Premium HD app
Obagleyfreer said:
@bala_gamer
When you get your free replacement handset can you lwt us know if it still has screen smearing?
Sent from my GT-I9505 using XDA Premium HD app
Click to expand...
Click to collapse
just got my device replace.... well what to say....... now i have red pixel issue . Will try flashing new firmware today if i dont see any improvemnt , ill ask for another replacemnt.
bala_gamer said:
just got my device replace.... well what to say....... now i have red pixel issue . Will try flashing new firmware today if i dont see any improvemnt , ill ask for another replacemnt.
Click to expand...
Click to collapse
I think I'll rather have the red pixel issue than the smearing effect. I'm going to contact my reseller again, and ask for another swap...
worrum said:
I think I'll rather have the red pixel issue than the smearing effect. I'm going to contact my reseller again, and ask for another swap...
Click to expand...
Click to collapse
but with screen adjuster the smearing in almost fixed, as of no way to fix red pixels issue unless an sw update is issued.
some people with smearing issue got red pixel issue after a firmware update right?
btw the purpose of replacement is served.. the pink tint issue is now no more
Will be interesting to know if you get screen smearing after updating. Keep s in the loop dude!
Sent from my GT-I9505 using XDA Premium HD app
Me 2 i have a pink tint on my screen at lowest brightness
GadgetCheck said:
Me 2 i have a pink tint on my screen at lowest brightness
Click to expand...
Click to collapse
wow u got s4?? cool, any plans for development?
bala_gamer said:
wow u got s4?? cool, any plans for development?
Click to expand...
Click to collapse
Hey Bala,
Yes i will develop provide my replacement device that's on the way has no pink tint issue
Its funny we shell 40k for a device and then we send it for replacement and have to wate another 7days, since i bought from ebay now i have shell our money to ship the device back also
I am giving samsung one more chance if the replace ment has the same issue i am going to buy a HTC One!
Also bala can u tell me which batch ur S4 is from, i got a Veitnam built s4 manufacturing date was may 2013

New bug/problem need review

Hello all,
Iv found a strange behaviour with the reboot of s4 i9500 octa version, while rebooting there is a thin white line on the top of the screen that flashes for a second, it has the width of the entire screen and is quite thin.
Steps to replicate
1.Hold power button
2.Select reboot
3.Then the closing samsung animation shows up
4.Then when the phone shows the model number detail
5. Just between the model number detail and the following samsung logo animation u would see the white line on top for a sec.
The trick is to focus on the top part of the screen from the samsung model details till the samsung logo animation
This is my 3rd s4 after replacement and it still has that line flashing.....need folks to check if this is a wide spread thing
Thanks for looking
Sent from my GT-I9500 using xda app-developers app
Really, why is this a problem for you? You restart your phone often? And even if you do so, why you bothered by what presented on the screen?
This is the reason you replaced the phone 3 times?
Oh please dont take me wrong....thts just something I noticed so wanted to share....
And the last 2 phones had camera issue....full red noise when pictures were taken...
Sent from my GT-I9500 using xda app-developers app
@snoopdog2006 I'm agree with you and confirmed 100% that it happens everytime I reboot from OS or Recovery. The white line appears for a sec that is the same as CRT off effect.
Sent from my S4
I was just wondering if rooting and going custom rom would stop this???
Does anyone have any idea??
Sent from my GT-I9500 using xda app-developers app
snoopdog2006 said:
I was just wondering if rooting and going custom rom would stop this???
Does anyone have any idea??
Sent from my GT-I9500 using xda app-developers app
Click to expand...
Click to collapse
Probably not.
Why the heck do you even bother with this?
Szadzik said:
Probably not.
Why the heck do you even bother with this?
Click to expand...
Click to collapse
LOL! I just noticed that now! Yeah, I can see that! Should I need to have my phone replaced???
tclocki said:
LOL! I just noticed that now! Yeah, I can see that! Should I need to have my phone replaced???
Click to expand...
Click to collapse
Hahaha, good one.
tclocki said:
LOL! I just noticed that now! Yeah, I can see that! Should I need to have my phone replaced???
Click to expand...
Click to collapse
Real Funny!!
Its easy here to get a replacement so i went for it (I know 3 times it too many :cyclops: )
Why replace? That thing is most likely software issue.
Sent from my GT-I9300

Display of black weird

Anybody an idea whether this is a display damage? Black appears not normal.
Sent from my SM-N9005 using xda app-developers app
Black crush
Well,this is called 'black crush' or 'black clipping'. It is still there a little bit,but nothing serious. The first Note was horrible... Don't worry,nothing is wrong with the phone,it is a software issue,and (I think) it will be fixed soon.
Im very confused as it really distorts the display of the black.
In the settings the search field has a deep Black. Rest is more or less grey.
In the toggle menu the bottom bar has weird stripes.
It's not just a small issue. ...
Sent from my SM-N9005 using xda app-developers app
hightoohigh said:
Im very confused as it really distorts the display of the black.
In the settings the search field has a deep Black. Rest is more or less grey.
In the toggle menu the bottom bar has weird stripes.
It's not just a small issue. ...
Click to expand...
Click to collapse
You posted screen shots. No one can tell anything from those you need to take a picture of the problem using a camera. The phone's been out for over a month now. If what's happening to you were wide spread I assure you it would have been brought up (numerous times) by now. If whatever you're seeing was like that out of the box (before you loaded any apps) it's probably a h/w problem with your specific device.
I have the same issue too on my Note 3!
I'm from Singapore here.
I didn't notice that the pictures appear perfectly normal on other displays.
I did some shots with a camera.
Sent from my SM-N9005 using xda app-developers app
Forgot the photos.
Sent from my SM-N9005 using xda app-developers app
hightoohigh said:
Forgot the photos.
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
That isn't normal - I'd you are running a custom ROM I'd take back to stock to see if the issue persists, and send it back if it does.
Regards,
Dave
Sent from my SM-N9005 using Tapatalk
YusRyAtom said:
I have the same issue too on my Note 3!
I'm from Singapore here.
Click to expand...
Click to collapse
Mine too. Isn't that supposed to be the way the display looks? Just kidding.
A display that looks like this isn't normal and if there were a lot of them people would be going nuts.
It's either something s/w related that's fried the graphics drivers or a h/w problem unique to specific phones. If it remains after a hard reset than it's h/w and the phone needs to be exchanged.
Tried the hardware reset but didn't change anything. Bad luck this time.....
Sent from my GT-I9100 using xda app-developers app
hightoohigh said:
Forgot the photos.
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
That is really something wrong.
It suppose no strip at telco area.
Beside search bar, the rest bottom part is suppose black also not grey.
I believe your screen is defective.
I've factory-rested and it's the same.
Re-installing exactly the same J1 firmware (in Singapore it's the latest) via Odin also yeilds same result.
Another friend of mine is facing the same issue.
However, the ambience at the Samsung stores are so bright, and it's hard for the customer service officers to see
Well I'll see what Samsung After service Germany will say... the point is that the screen looks ok if you test the blue, green, red and black screen test under *#0*#. But during normal use I'm faced with the problems as shown above
I'll keep you updated.
Sent from my GT-I9100 using xda app-developers app

Horizontal lines on display

Hi bros, my phone is just 3 days old and it has a little problem in display.. if I set screen brightness lower and background image white or grey then there appears two horizontal straight lines in the display which used to get vanished on higher brightness.. so can you guys tell me if this is a really big issue or not because I have 30 days replacememt policy..
Sent from my GT-I9500
If it bothers you, then you should get a replacement. I would get the replacement, could get worse with time
Gesendet von meinem GT-I9505 mit Tapatalk
You should definitely get it replaced.
Sent from my GT-I9500 using XDA Premium 4 mobile app
coolkoushik07 said:
Hi bros, my phone is just 3 days old and it has a little problem in display.. if I set screen brightness lower and background image white or grey then there appears two horizontal straight lines in the display which used to get vanished on higher brightness.. so can you guys tell me if this is a really big issue or not because I have 30 days replacememt policy..
Sent from my GT-I9500
Click to expand...
Click to collapse
I'd be straight on the phone to get the replacement it'll only get worse not recify itself
Well I am also thinking to get it replaced and while searching over net I just came to know that it is normal in amoled display and there is no guarantee if the next one wont be worse than this one.. also I saw flipkart review (I bought from there) some people complained that after replacement also they got same error.. so just wanna be confirmed..
Sent from my GT-I9500
coolkoushik07 said:
Well I am also thinking to get it replaced and while searching over net I just came to know that it is normal in amoled display and there is no guarantee if the next one wont be worse than this one.. also I saw flipkart review (I bought from there) some people complained that after replacement also they got same error.. so just wanna be confirmed..
Sent from my GT-I9500
Click to expand...
Click to collapse
Get it replaced again and again till the problem is not solved.
My device has no such problem so it is not a problem that all devices have.
Sent from my GT-I9500 using XDA Premium 4 mobile app
coolkoushik07 said:
Well I am also thinking to get it replaced and while searching over net I just came to know that it is normal in amoled display and there is no guarantee if the next one wont be worse than this one.. also I saw flipkart review (I bought from there) some people complained that after replacement also they got same error.. so just wanna be confirmed..
Sent from my GT-I9500
Click to expand...
Click to collapse
It is a hardware problem about horizontal lines on display. I don't thing that will happen again as you get a new replacement.
LotoTutu said:
It is a hardware problem about horizontal lines on display. I don't thing that will happen again as you get a new replacement.
Click to expand...
Click to collapse
After getting it replaced now there are some vertical lines also as well as some horizontal lines.. so the previous one was better.. and after searching over net I found it as normal.. almost everyone has this in their device.. to get these lines visible u have to select a grey background and u have to check the display at dark room and with low brightness (25% or less).. I guess all have this issue more or less.. by the way I have asked for replacement once more.. lets see what I will get next.. but it is pretty sure that samsung should not invest on amoled technology if they cant produce error free display..
Sent from my GT-I9500
coolkoushik07 said:
After getting it replaced now there are some vertical lines also as well as some horizontal lines.. so the previous one was better.. and after searching over net I found it as normal.. almost everyone has this in their device.. to get these lines visible u have to select a grey background and u have to check the display at dark room and with low brightness (25% or less).. I guess all have this issue more or less.. by the way I have asked for replacement once more.. lets see what I will get next.. but it is pretty sure that samsung should not invest on amoled technology if they cant produce error free display..
Sent from my GT-I9500
Click to expand...
Click to collapse
Can you please take a screenshot or picture of your problem?
I have two s4 and none of them has any such problem.
Sent from my GT-I9500 using XDA Premium 4 mobile app
maxsam4 said:
Can you please take a screenshot or picture of your problem?
I have two s4 and none of them has any such problem.
Sent from my GT-I9500 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I got the same problem... in my case its almost not visible, but once you see it you keep seeing it... I've took multiple screenshots but its not on the screenshot...
Its like not all the pixels are getting darkernd...
sorry for the bad english.
maxsam4 said:
Can you please take a screenshot or picture of your problem?
I have two s4 and none of them has any such problem.
Sent from my GT-I9500 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
In a dark rum open ur mobile.. set the brightness below 25% and make the background grey and look carefully if there is any lines or band.. many users are facing this problem in amoled displays.. and i dont understand why samsung focused on such an expensive display which has this type of draw backs..
Sent from my GT-I9500
coolkoushik07 said:
In a dark rum open ur mobile.. set the brightness below 25% and make the background grey and look carefully if there is any lines or band.. many users are facing this problem in amoled displays.. and i dont understand why samsung focused on such an expensive display which has this type of draw backs..
Sent from my GT-I9500
Click to expand...
Click to collapse
just tried it at many different brightness levels and background colours but I can see no such lines.
Remember such bands can be caused by scratch guards of poor quality.
maxsam4 said:
just tried it at many different brightness levels and background colours but I can see no such lines.
Remember such bands can be caused by scratch guards of poor quality.
Click to expand...
Click to collapse
There are no scratch guard on the display.. I dont use any cover or screen protector in my phone... and if u cant see any such lines then u r lucky.. I am waiting for my 3rd replacement.. next time I will ask for refund if I see more lines on display..
Sent from my GT-I9500
I got again same issues on my new replaced phone.. I m gonna use it for now and if it really makes any problem I will go to service centre as I got 1 year warranty too. What do u guys say? The seller is also ready to give me full refund but there is no guarantee if I wont get defective phn next time.. so for now I want to keep it with me.. what do u guys say??
Sent from my GT-I9500
Dude it's totally normal and unfortunately something you have to live with. You will NOT find an S4 with a perfect display.
I went through 7 of them, and every single one had horizontal banding in the grey, some had that and green or pink tints as well.
Sent from my GT-I9505 using XDA Premium HD app
Obagleyfreer said:
Dude it's totally normal and unfortunately something you have to live with. You will NOT find an S4 with a perfect display.
I went through 7 of them, and every single one had horizontal banding in the grey, some had that and green or pink tints as well.
Sent from my GT-I9505 using XDA Premium HD app
Click to expand...
Click to collapse
Thanks for ur answer.. I was fool to ask them replacement.. the 1st phone was much better and now I regret for what I have done.. by the way I have 1 year warranty and I have rooted my phone using saferoot so I can play with my s4 with peace.. if the condition turns bad I have always an another option to go to svc cntr...
Sent from my GT-I9500
If it bothers u alot, get a refund.
I don't think u can get a s4 with a perfect screen, I have seen numerous S4s all of them suffer from this.
Sent from my GT-I9500 using xda app-developers app
noufel said:
If it bothers u alot, get a refund.
I don't think u can get a s4 with a perfect screen, I have seen numerous S4s all of them suffer from this.
Sent from my GT-I9500 using xda app-developers app
Click to expand...
Click to collapse
Well but will this issue make any problem in future? I am not worried about this issue for now but I am worried if in future it creates any problem.. I have prepared to trip the knox counter within next 2 or 3 months so I will lose warranty.. thats the reason why m I worried..
Sent from my GT-I9500
coolkoushik07 said:
In a dark rum open ur mobile.. set the brightness below 25% and make the background grey and look carefully if there is any lines or band..
Click to expand...
Click to collapse
Done. Nothing like that observed on I9505 and on remaining I9300 (2x)

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