Capacitive keys issue - i9505 - Galaxy S 4 Q&A, Help & Troubleshooting

Folks,
I recently bought i9505 international version (software version 4.2.2) and it worked fine for just over 2 weeks. Couple of days ago the two capacitive (back & menu) keys began behaving strangely. They randomly stop detecting the touch and therefore stop working. Sometimes both don't work, sometimes just one of the two while at other times both work normally. It's really frustrating to use the phone as back key is not working 80% of the time. Menu key seems to not work around 40% of the time.
I tried factory resets twice with no positive result.
Has anyone else had this issue? Does anyone know why and how to fix?
Thanks in advance for all replies.
Cheers

same here ...
but i can solve my problem,
while screen off, touch and hold the touchkey while you turn on the screen and unlock.
so i think its not really a HW issue,
any one can give me permanent solution ?

Related

blank screen - no picture

heyy everyone i have a bell vogue. It was working perfectly untill a couple of days ago when i woke up to find the screen didn't work. The phone would turn on and off, and seemed to function normally except that there was no display whatsoever. The backlight was also working, but there was nothing else. I performed a hard reset by holding the call and end buttons while soft resetting and the screen came back. Now the problem has happened again (3 days later) and neither soft nor hard reset will get the screen to come back.
does anybody have any ideas? i would guess that its a hardware issue except for the fact that it came back the first time and worked for a few days. btw i have not installed any custom roms or radios.
thanks!

Time Problem on Touch HD

Problem
I 'turn off' my screen by pressing the power button. When pressed again to wake up, I find on a few occasions the time to be completely wrong. Since I don't wear a watch, I rely on my HD for time. It's a bit disconcerting.
Is there a quick fix for this?
I only discovered today that if I leave the power on say for a few mutes, the Touch HD times 'goes' to actual time. Anyone having this problem? Is this issue a fault with my phone?
I had the same problem with shipped rom that came with phone after a month of usage... it was anoying. So i flashed new rom and everything works fine. Actualy I testet several roms after that and this isue was only on my shiped rom.

Touchscreen Unresponsive After Sleep

Anyone else have this problem? Sometimes, if the screen goes to sleep, when I wake it back up, the touchscreen is unresponsive. I have to soft reset to get it to start up again. Any ideas on how to fix it?
I had the same problem, and flashed another rom, and problem gone.
Hello guys,
I was just searching through the forum with this exact problem and found this thread.
If the phone wakes up from sleep the touchscreen is unresponsive for a few seconds. If I insist to press it it only takes longer for it to respond. This is a very big problem because I sometimes miss calls because I can't answer them. Not even the for hard buttons don't work (maybe because they are also touchscreen).
I've tried flashing different ROM's (Miri, Dutty, NRG) even flashed back to the standard one and again back to a 6.5 one (as I saw this step fixes a lot of problems for some people) but the result is the same. I'm running out of ideas.
I don't think it's a hardware issue because if i leave the phone until the backlight dims and touch it, it goes back on, so it registers the press but doesn't act on it.
It's a very serious and I'm hoping someone here has a solution.
Nobody else is having this issue? Is there no hint on what is going wrong with our phones?
It appears it's happening more and more often and the screen is dead for more and more time.
Hi
I have had the same problem but solved tonight
There are many threads about this but no real solution I tried them all.
My first HD lasted till last week when I had to replace it because of a "Newton Ring" problem. In 10 months of ownership I got a screen freeze maybe 5 times.
My new replacement arrived last Saturday - same original Orange Rom and radio.
I have loaded exactly the same programs from the old phone and have found that when I put it in sleep mode via the power button its a 50/50 chance of it waking up. Receiving a text message does not wake it up either.
I can hear the volume control working and the haptic buttons provide feedback - but black screen. If I hold the power button down I get the bleep to ask if I want to power the device off - then all goes dead. If I wait 5 minutes the haptic buttons/volume buttons work again and the screen comes alive revealing the yes/no option to power off.
Also strange whilst in this locked state the orange charging light comes on - when it goes off I know i can wake the screen up !
I tried :
Enabling and disabling the Today Screen timeout
Auto adjust backlight off and on
Different screen brightness
Manual/default operator selection
Checked HD Tweaks settings were correct in registry and things I can't remember.
What has worked :
Start - Settings - System - Power - Advanced and unchecked the box "turn off device if not used for 5 minutes"
The daft thing is this was enabled on my old phone and would always wake up with a text/call or power button push !
What has changed ?
r
Andrew
Update - Found the problem
Whilst the above fixed my freeze problem it has been bugging me why - as the advanced power features are useful and I don't always remember to hit the power button to sleep the device.
I have now realized what was not set up the same as my old phone.
No start up password !
To enable this I found this thread http://forum.xda-developers.com/showthread.php?p=5004821 and changed my registry setting to 0.
This immediately takes you to the lock screen where you can now enter your password details and make them stick.
I now have a start up password and can set the timeout to 24hrs.
All the power settings now work correctly - and no screen freeze
r
Andrew
Spoke too soon
3 hours ago went to use my phone - black screen
Connected via activesync and MyMobileR.
Rebooted and got the "Microp Version Mismatch 0" message.
Checked out threads about this error on the mainly Diamond forum and can confirm my screen is well and truly dead.
Contacted Orange and they are sending another replacement tomorrow.
What p*sses me off is the number of hours I have spent to get one normal days use.
r
Andrew
Sorry to keep posting to this thread - but I am hoping that my experiences may help somebody
As said I am getting a replacement tomorrow and in one of the threads a guy said put it in the fridge for 20 minutes !
Well I thought what the h*ll and did.
Wrapped it in some tissues to absorb the condensation when I took it out - replaced the battery and it works - no Microp message and has behaved ok for 6 hours.
Got to be a hardware issue ?
Your thoughts.............
r
Andrew
Hi Bigfish,
please let me know the phone is still ok after more hours out of the fridge. i have similar problem on my HTC touch- ELF and i have been searching for solution, and i found this
http://www.fixya.com/support/t982721...not_responding .
i do not have tools to open it myself and would like to try it.
if you r familiar with it please let me know.
cheers
M.
Hi
Sorry your link is not working.
As to the phone it was still ok 26 hours later when I had to exchange it for my replacement.
Weird !
r
Andrew
Hi Andrew,
the fridge trick did not work for me. i kept searching for solutions and i found out that the problem is the digitizer (the touch screen). it might have received a shock (dropped on the ground) or other unusual pressure (in the pocket), and the digitizer gets out of initial position. the digitizer takes that contact as a tap -a continious tap- and does not respond to other taps. you might have to open the device and reposition the digitizer or replace it is there is some damage.
cheers
mumur
Sorry to hear that.
My replacement phone - so far has behaved perfectly.
r
Andrew
it strikes me that if I shake the phone that the phone jamming. I get no response. Even when I tap my finger hard against the rear top I get a crash. The only solution is to take out the battery and reboot. I think it has to do with a hardware problem.
there are others who also suffer from it?

Unable to wake with power button

hey guys,
it started a few weeks ago and has starting happening more and more.
Every now and again when i go to wake my phone by pressing the power button nothing happens and I have to restart teh device. Somethimes after restarting the phone will go back to sleep and it happens again!!
Has anyone else got this problem??
Anyone got any ideas how i can fix it??
I've tried 3 different ROM's and always hard re-set after installing but I'm still getting this problem.
Please help!!!
Thanks in advance
My power button broke about four months ago, so now I have to resort to pulling the stylus out to turn the screen on. Might work as a quick fix for you until you figure it out.
Does anyone know if the on button is a known problem with the HD? Mines caput COMPLETELY now, I can get another one on insurance but this will be the second (headphone socket first time,) HD I've had in 12 months. OR... Anyone know if I can blag Orange into giving me a HD 2 or something more compatible with a mac? (Just inquiring, bought a mac after the HD ya see )
Same problem here, defect power button. I Switch on my device by pulling the stylus and switch it of by pressig the power button very hard (which still works most of the times). I will send it for warranty repair and report what happens.
hit007

Touchscreen stops working

Okay, I have a really big problem atm.
2 Weeks back my touchscreen stopped working sometimes. But then it worked fine again.
1 Week back I noticed that the screen sometimes jumps around a lot. for example when I press "a" on the keyboard it writes an "a" and a "l". After locking and unlocking it worked again. And the time where the screen doesn't work becomes longer and longer.
Since yesterday I nearly had no touchscreen. So I flashed a new rom "Clean ROM 7.8"... it worked a bit and also this morning for about 10minutes but then it stopped again.
I tried pressing down around the power button but no effect...
What can I do?
Thanks
nailik0110 said:
Okay, I have a really big problem atm.
2 Weeks back my touchscreen stopped working sometimes. But then it worked fine again.
1 Week back I noticed that the screen sometimes jumps around a lot. for example when I press "a" on the keyboard it writes an "a" and a "l". After locking and unlocking it worked again. And the time where the screen doesn't work becomes longer and longer.
Since yesterday I nearly had no touchscreen. So I flashed a new rom "Clean ROM 7.8"... it worked a bit and also this morning for about 10minutes but then it stopped again.
I tried pressing down around the power button but no effect...
What can I do?
Thanks
Click to expand...
Click to collapse
Seems to be a hardware failure. Maybe you can change the display or you have to buy a new phone.
digitizer
its a digitizer. try not to use power button enymore when screen again work.
push power button harder and screen will work again.

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