[Q] Email App Not Syncing - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

I have my work email synced to the Note 3. It's an exchange account. However, it does not sync properly. When I view an unread email on my computer, it is not marked unread on my phone, nor does the notification that came with the email go away. When I open the app, however, it all syncs up just fine and shows everything as read. Am I doing something wrong here? My notification tray just keeps piling up with email that I've already read on my computer. Thanks in advance.

TW20 said:
I have my work email synced to the Note 3. It's an exchange account. However, it does not sync properly. When I view an unread email on my computer, it is not marked unread on my phone, nor does the notification that came with the email go away. When I open the app, however, it all syncs up just fine and shows everything as read. Am I doing something wrong here? My notification tray just keeps piling up with email that I've already read on my computer. Thanks in advance.
Click to expand...
Click to collapse
I have the same problems with the stock app. It's 50% chance whether or not it syncs. I didn't have that problem with my Droid Bionic that I replaced.
Since I'm a Zimbra user, I just bought Horizon Mail from the Play Store
https://play.google.com/store/apps/details?id=com.vmware.ewsc.android
It's awesome for Zimbra users because you can search back as far into your email as you need to (ie-an email from last year still on your server) Also, you can check a co-workers schedule before sending meeting invites. Lastly, you can access online files in your Zimbra Briefcase.
FYI - we host with zmailcloud.com but Zimbra is open source if needed
Sent from my SM-N900V using Tapatalk 2

I know this is an old thread, but....
I am a T-Mobile customer trying to help a Verizon Wireless customer get his zMailCloud email working. Everyone in the office on T-Mobile has no issues, but the one VW phone only works when on WiFi. I suspect that Verizon is blocking the ports or the IP addresses of zMailCloud.com but I'll try Horizon Mail if you think it would help. I don't see it in my Play Store and that link you provided does not work for me. Is it because only Verizon customers can get it, or is it a defunct project?
cureton said:
I have the same problems with the stock app. It's 50% chance whether or not it syncs. I didn't have that problem with my Droid Bionic that I replaced.
Since I'm a Zimbra user, I just bought Horizon Mail from the Play Store
https://play.google.com/store/apps/details?id=com.vmware.ewsc.android
It's awesome for Zimbra users because you can search back as far into your email as you need to (ie-an email from last year still on your server) Also, you can check a co-workers schedule before sending meeting invites. Lastly, you can access online files in your Zimbra Briefcase.
FYI - we host with zmailcloud.com but Zimbra is open source if needed
Sent from my SM-N900V using Tapatalk 2
Click to expand...
Click to collapse

Try MailWise
smileybri said:
I know this is an old thread, but....
I am a T-Mobile customer trying to help a Verizon Wireless customer get his zMailCloud email working. Everyone in the office on T-Mobile has no issues, but the one VW phone only works when on WiFi. I suspect that Verizon is blocking the ports or the IP addresses of zMailCloud.com but I'll try Horizon Mail if you think it would help. I don't see it in my Play Store and that link you provided does not work for me. Is it because only Verizon customers can get it, or is it a defunct project?
Click to expand...
Click to collapse
I was disappointed that VMware sold Zimbra & discontinued support for Horizon Mail - it's now gone, but was the closest app to my Zimbra browser based experience.
I now use MailWise
https://play.google.com/store/apps/details?id=com.syntomo.email
I'm very pleased but it has a few bugs every now & then (it is a beta app) and it does not have direct access to my Zimbra Briefcase.
I have not found any problems that appear to be Verizon related - should work over 4G or wifi.
Sent from my Verizon Wireless 4G LTE smartphone

Related

Exchang on Mytouch 3G

Just asking but if anyone has the Mytouch 3G from T-Mobile how would we set up Exchange Email?
lololololololol
Alright so I figured some info out the box the current mytouch only has POP3 and IMAP emails at the moment hopefully we'll receive an OTA with a redesigned Email app that will support exchange. Maybe if we were to get the Email apk from those who have the Magic? If anyone has it I would be more than happy to put it on my phone to test it out.
a couple of apps to sync with MS exchange
there's currently a couple of applications that sync with MS exchange.
- Roadsync: Sync mail and contacts. Free app. It works ok, but is a free beta, and taking a look to their website, is easy to guess that in the future won't be free.
- Touchdown: Nice design. Syncs Calendar,contacts & mail but this one is not free. Just 5 days to try.
Both apps work with push mail.
Let's hope in future updates, Google changes his mind and include Exchange mail in the native mail app.
In my opinion, this is the weakest point of this device for a kind of enterprise user like i am.
For now, i think thats all we got
antguada said:
there's currently a couple of applications that sync with MS exchange.
- Roadsync: Sync mail and contacts. Free app. It works ok, but is a free beta, and taking a look to their website, is easy to guess that in the future won't be free.
- Touchdown: Nice design. Syncs Calendar,contacts & mail but this one is not free. Just 5 days to try.
Both apps work with push mail.
Let's hope in future updates, Google changes his mind and include Exchange mail in the native mail app.
In my opinion, this is the weakest point of this device for a kind of enterprise user like i am.
For now, i think thats all we got
Click to expand...
Click to collapse
The thing is, with the myTouch, it specifically states on the box that it supports "work" email, assuming it will, on release, support Exchange.
Well it doesnt say it on the box, but online it does say it on the website. Im using touchdown but not wanting to pay $25 to get my work email. But I heard maybe if someone has the Magic email.apk It would work, ill try it if anyone has the apk please post and ill try it so we can see if the same email app will work on the Mytouch 3G.
antguada said:
there's currently a couple of applications that sync with MS exchange.
- Roadsync: Sync mail and contacts. Free app. It works ok, but is a free beta, and taking a look to their website, is easy to guess that in the future won't be free.
- Touchdown: Nice design. Syncs Calendar,contacts & mail but this one is not free. Just 5 days to try.
Both apps work with push mail.
Let's hope in future updates, Google changes his mind and include Exchange mail in the native mail app.
In my opinion, this is the weakest point of this device for a kind of enterprise user like i am.
For now, i think thats all we got
Click to expand...
Click to collapse
HTC coded their own version of the exchange sync and included it on the HTC Magic's released in Asia. From what I hear, it is completely functional and should be on the ones released in the US as well. When someone identifies that they have it available, please post a small review of its use in the US. This is the only thing preventing me from going to the Android platform permanently.

Corporate Sync only downloads new email

Got my new Droid X yesterday, retiring a slightly lightning-addled Eris (long story). So far, it's met the hype. However, I have one challenge. When I set up email to pull from our Exchange server (2003, using Corporate Sync), it only downloads emails after the date/time I activated the phone. I can't get to older emails.
I've been all over the various settings on the phone, but haven't found how to download all/older messages. I'm hoping I've simply overlooked something obvious. Otherwise, I'll have to go to Touchdown, but I was hoping to save the cash.
Thx...
jldeitch said:
Got my new Droid X yesterday, retiring a slightly lightning-addled Eris (long story). So far, it's met the hype. However, I have one challenge. When I set up email to pull from our Exchange server (2003, using Corporate Sync), it only downloads emails after the date/time I activated the phone. I can't get to older emails.
I've been all over the various settings on the phone, but haven't found how to download all/older messages. I'm hoping I've simply overlooked something obvious. Otherwise, I'll have to go to Touchdown, but I was hoping to save the cash.
Thx...
Click to expand...
Click to collapse
go to 'My Account's from the app drawer. Select your exchange account and scroll to the bottom. see what the 'Sync messages for' is set to. It may be set to 1 day. Change that and then go into the email app and make it sync. If that doesn't work, then something else is screwy. That's the only setting I know of that would effect how much e-mail is pulled over.
If that don't work, go here and get a free license of Motorola TouchDown Exchange best exchange for android devices.
"Accounts" Setting did it
The setting in Accounts did the trick. I thought I'd looked everywhere, but obviously overlooked that one. Love Android, but the occasional interface inconsistencies can be baffling. For the record, this setting is in a different place on my Droid X than it was on my previous Droid Eris (which used HTC's own email client). Oh well -- it all seems to be working now.
Thx for the help

Gmail IMAP server down

I normally use the Email app instead of the Gmail app to access my Gmail (uses IMAP). However, sometime tonight, I found I can't connect to the server anymore. Any of you checking your Gmail through the Email app and seeing the same thing?
When I try to check my Gmail through the E-mail all/IMAP, I get the following error: "Cannot connect to server. (Expected string, none found.)"
I have the same problem. When I try to download my e-mails thru Mozilla Thunderbird it doesn't seem to work either.. Very annoying..
Trying to check my Gmail through the email app it just said connection error. Deleted the account and now I keep getting Cannot connect to server. (Expected string, none found.)
IMAP Issues
As previously reported and as at 09:50am 25th May (UK Time) the IMAP servers at Google still seem to be down....
However the POP3 servers seems fine . Its a pain but you can (as I have) just reset up the Email client to use POP3.....
L
Still down...
Yes, I too cannot connect via IMAP on my Samsung Galaxy S.
Isit working now? because I don't seem to be having any problems with the Samsung E-mail app as I've been receiving push messages all day.
Nope
No, I'm afraid there's no change.
G.
Well I don't see what the problem is as mine works fine.
Can you explain what you mean by "Samsung Email app"? I am using "Enhanced Mail" a tweaked version of POP/IMAP app that comes with the phone...
it is weird but i am getting the above Error- connection error- expected string not found. on my Asus ee pad transfmr- stock email on 2 gmail accounts but not aol acct-
not getting the error on my phone Samsung Galaxy using K9 or on my pc with outlook.
All 3 are set up as IMAP.
graybiker said:
Can you explain what you mean by "Samsung Email app"? I am using "Enhanced Mail" a tweaked version of POP/IMAP app that comes with the phone...
Click to expand...
Click to collapse
If you mean the stock E-mail app that comes with the SGS2 besides the official gmail app then yes that is what I'am using and as tony also pointed out, my IMAP works just fine.
You guys are spreading false info.
1. If you claim Gmail IMAP global server is down... please, let's see some proof!
EE is the only application as far as I know having any issues. My Evo stock email and K-9 are having no problems with Gmail Imap, nor is my PC running Outlook '10.
So please don't post this, you have the EE dev now believing Gmail has a problem, it's actually some specific apps.
TF1984 said:
You guys are spreading false info.
1. If you claim Gmail IMAP global server is down... please, let's see some proof!
EE is the only application as far as I know having any issues. My Evo stock email and K-9 are having no problems with Gmail Imap, nor is my PC running Outlook '10.
So please don't post this, you have the EE dev now believing Gmail has a problem, it's actually some specific apps.
Click to expand...
Click to collapse
My K9 on my samsung Galaxy works with no probs, but i did just try the stock email on the samsung and only aol is working, not the Gmail accts, Same issue on the EEpad. k9 works with 2 gmail and 1 aol. but on stock EE only aol works, not 2 gmail.
Not sure who you are referring to about false rumors- i assume someone else.
But i am only adding my issue to the thread to help if i could as well as looking for answers. So please take it down a notch.
Actually my EE app also works fine with Gmail. If I wasn't at work and were also bothered to do so, I could take a SS of the last sync time and post it here.
My Gmail works fine on EE, it's just you guys experiencing problems, and the IMAP servers also work fine everywhere else.
Same problem Evo 4G with Cyanogenmod's mail app
Bawezy said:
Actually my EE app also works fine with Gmail. If I wasn't at work and were also bothered to do so, I could take a SS of the last sync time and post it here.
My Gmail works fine on EE, it's just you guys experiencing problems, and the IMAP servers also work fine everywhere else.
Click to expand...
Click to collapse
QUESTION: Are you running Gmail through the stock email on the EE. As that is where the problems are. I am having this issue out of no where on two diff devices stock email programs with gmail. Doig a quick google search- so are alot of other people on various devices with stock email programs.
just saying....
tonyz3 said:
QUESTION: Are you running Gmail through the stock email on the EE. As that is where the problems are. I am having this issue out of no where on two diff devices stock email programs with gmail. Doig a quick google search- so are alot of other people on various devices with stock email programs.
just saying....
Click to expand...
Click to collapse
I'm using the app that came with the stock firmware, not the gmail app. And I've been receiving push messages from it all morning.
TF1984 said:
You guys are spreading false info.
1. If you claim Gmail IMAP global server is down... please, let's see some proof!
EE is the only application as far as I know having any issues. My Evo stock email and K-9 are having no problems with Gmail Imap, nor is my PC running Outlook '10.
So please don't post this, you have the EE dev now believing Gmail has a problem, it's actually some specific apps.
Click to expand...
Click to collapse
Did anyone mention EE on here or did they mention the stock email app?
To everyone saying gmail imap is not down this is OBVIOUSLY going to be location specific since gmail has a different server for almost every part of the world.
Here is proof that it is NOT accessible even from a pc
Code:
$ telnet imap.gmail.com 143
Trying 74.125.159.109...
telnet: connect to address 74.125.159.109: Operation timed out
telnet: Unable to connect to remote host
For the dissenters, this isn't an isolated issue. I started a post on Android support forum less than 12 hours ago, and as of this morning, TONS of people are seeing this issue. And for several, they are seeing this issue since last night, which is exactly my situation as I had 0 problems previously:
http://www.google.com/support/forum...ad?fid=14e9ec7ab723b8170004a41bef9538d4&hl=en
My Push Hotmail account and IMAP Yahoo account are working perfectly btw.
Lastly, how are you setting up Push E-mail through the stock E-mail app for Gmail? From what I can tell, the Gmail IMAP setup is Pull only, if you're using a Push method, please do share.
shafty023 said:
To everyone saying gmail imap is not down this is OBVIOUSLY going to be location specific since gmail has a different server for almost every part of the world.
Here is proof that it is NOT accessible even from a pc
Code:
$ telnet imap.gmail.com 143
Trying 74.125.159.109...
telnet: connect to address 74.125.159.109: Operation timed out
telnet: Unable to connect to remote host
Click to expand...
Click to collapse
Thanks for that. Clearly, some people in here believe if they have no issues, then everyone else in the world must be doing something wrong.

Acer system update enabled Microsoft Exchange Activesync...Corporate Email

Hi guys I have unrooted Acer A500 and today I got system update over the air and now I have Acer_A500_1.141.01_EMEA_Gen3 and the biggest feature of this update for me is ability to add Corporate email account ...Microsoft ActiveSync Exchange....
now my tab is configured with the push mail for my office email.....very kool.....
Also With 1.139.05_COM_GEN1 The corporate account has been activated.
Even if I'm facing strange behavior, not being able to sincronize the last 3 / 4 days.
Same configuration of exchange server is perfectly working for touchdown sw.
Sent from my A500 using Tapatalk
I also can finally access Corporate account, but not all my Contacts will come down. Can't figure out why. Calender and email are all there.
Check your contacts and see if they are all there.
Same as you, exchange global contacts not available.
As a workaround, I've installed this app:
https://market.android.com/details?id=net.vivekiyer.GAL&feature=search_result
Works like a charm !
Nico_FR said:
Same as you, exchange global contacts not available.
As a workaround, I've installed this app:
https://market.android.com/details?id=net.vivekiyer.GAL&feature=search_result
Works like a charm !
Click to expand...
Click to collapse
being able to download a global address book shouldn't be allowed, as some can be HUGE (my job has 27,000+ contacts in the gal)
We had a windows mobile or android phone last year with a corrupt profile and it tried to dl the whole gal.... phone ran out of memory at 17000!
most e-mail apps will allow you to search against it though.
This one doesn't download GAL. It just let you gain access to the GAL as EMail application does it but only for email adress
Yea but I'm accessing my own personal Exchange Server and I don't enforce full encryption. I only keep about 500 names on in it in the "non corporate" side, all associated to my personal account. All 500 came into my HTC Inc2, but my Acer only brought in about 350-400. I'm trying to figure out why, was it an association to a classification, linked accounts... or what. So far seems random.
Also, I downloaded "Corporate address book" you refered to on the Market to my HTC Inc2, (says it won't load to my Acer). I set up my server and to be sure my contacts weren't "GAL" I ran it and says nothing found, no matter what I search for.
Thanks.

[Q] Note 3 Email Exchange Issue

My dad just got a note 3 from an iphone 5. This was a huge step for him and he loves the phone. The only problem is his Exchange email folders are not syncing. This is a deal breaker for him and he will go back to iphone if I cant resolve this issue.
Sending and receiving emails works great. The sub folders are the only problem. His folder structure looks something like thins
Inbox
-HR
-Personnel
--person1
--person2
-To Do
Inbox and HR are the only two folders showing up. I have removed and re-added the account too many times to count. I set the sync to 1 month and manually put emails from today in the missing folders. I have tried 3 days sync as well, no luck. I have gone though ever single setting and cant figure this issue out.
Today I downloaded touchdown and folders synced perfectly. Is there something I am missing? Are others having this issue? I haven't found any solutions on Google or Searching this forum.
One last thing, I am one of the admins for the company. No other Android or Samsung users have this issue. We have exchange 2007 and 2010.
Thanks,
MC
mc10mc10 said:
My dad just got a note 3 from an iphone 5. This was a huge step for him and he loves the phone. The only problem is his Exchange email folders are not syncing. This is a deal breaker for him and he will go back to iphone if I cant resolve this issue.
Sending and receiving emails works great. The sub folders are the only problem. His folder structure looks something like thins
Inbox
-HR
-Personnel
--person1
--person2
-To Do
Inbox and HR are the only two folders showing up. I have removed and re-added the account too many times to count. I set the sync to 1 month and manually put emails from today in the missing folders. I have tried 3 days sync as well, no luck. I have gone though ever single setting and cant figure this issue out.
Today I downloaded touchdown and folders synced perfectly. Is there something I am missing? Are others having this issue? I haven't found any solutions on Google or Searching this forum.
One last thing, I am one of the admins for the company. No other Android or Samsung users have this issue. We have exchange 2007 and 2010.
Thanks,
MC
Click to expand...
Click to collapse
It's a known issue. Some stock email apps don't sync all folders. You can use either Touchdown on your Note 3 or buy a Sony Xperia Z1, where the stock email is able to sync all folders. :cyclops:
Unless Samsung updates the Email App, there is no way to fix your problem.
thanks. are there any better alternatives to touchdown. The UI is horrendous. Not a fan of K9 either. But at least they work
K9 seems to have been updated since I last looked at it. Ill give that a shot too. Are all users having this issue. This particular user has an ridiculous amount of email. but I don't think that is the issue here.
k3000 said:
It's a known issue. Some stock email apps don't sync all folders. You can use either Touchdown on your Note 3 or buy a Sony Xperia Z1, where the stock email is able to sync all folders. :cyclops:
Unless Samsung updates the Email App, there is no way to fix your problem.
Click to expand...
Click to collapse
REALLY? How?
Do tell me, because I have a friend with a Z1 and is cursing exactly because he cannot exactly that.
And he has a tree of around... 50 tree nodes in his mail, that he needs to MANUALY set to "push" one by one! (exactly like my Galaxy Note 1)
Do you know a better way?
Try k9..not the app store version.. download from the development site
http://code.google.com/p/k9mail/downloads/list
Try 4.800 the 4.801 file is corrupt I think.
Been using this .
Teleported from my SM-N9005 from the Enterprise
dcracks said:
Try k9..not the app store version.. download from the development site
http://code.google.com/p/k9mail/downloads/list
Try 4.800 the 4.801 file is corrupt I think.
Been using this .
Teleported from my SM-N9005 from the Enterprise
Click to expand...
Click to collapse
Talking to me?
I need Exchange 2010 connectivity and K9 AFAIK doesn't have (only 2007).
Oh ya k9 use WebDAV to comm with exchange ..2010 no longer support this
Teleported from my SM-N9005 from the Enterprise
I have the same issue
Hi, I got Galaxy bought 3 4G model & we are using Exchange Email Cloud (Office 365). See guys, I was using Galaxy Note 2 with the same email address & account (Nothing changed on the Exchange Configuration) & the stock email with Note 2 working perfectly (Android Version 4.1.2).
As I can see the Note 3 has Android 4.3 & Stock email has an updated version (Lighter GUI). I'm trying to analyse the problem but it seems the problem is from the stock email where Samsung should have an update that can fix this big issue.
BTW, I tried also to configure another account on the same device (Note 3) & the problem still appear.
I have a suggestion guys, what about sending an email to Samsung directly describing the issue. It might help? Am I Right?
Awaiting your feedback.
Stock email app
Same issue here. Very annoying. Been using touchdown for awhile and I love it. Does anyone know whether you can create subfolders of inbox (running exchange) in touchdown?

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