[Q] XT912 screen goes black during calls - Droid RAZR M Q&A, Help & Troubleshooting

Hey there people.
i am hoping some one can help me out a lill here, i have an motorola xt912 i live in sweden atm so it is on a
swedish sim the phone is 100% stock rom.
the issue i am having atm is getting worse when even i make a call the screen goes blank and i carnt do anything
what so ever i have to have Power button set to hang up to end the call then i can get out of the call.
as a rule this is not a huge issue save when i need to call my ISP or somthing when i need to use the nuber pad
like when i call my bank (must to this often) the problem used to be intermittent but now it is prity much every
phone call made this happens.
any one know of a working solution to this problem.
many thanx people

You may get more help posting on the RAZR forum as the xt912 is the og RAZR ... my wife still has the 912 on stock and it did this a few times but I just factory reset it and it resolved the issue.... but on hers the proximity sensor won't turn off it stays on well I can see it illuminated all the time... try it in safe mode see if it still does it... I forget how to do it b4 the update if your on jb just hold the power button till screen pop long press reboot and enter safe mode...
Sent from my XT907 using xda app-developers app

Gauu said:
Hey there people.
i am hoping some one can help me out a lill here, i have an motorola xt912 i live in sweden atm so it is on a
swedish sim the phone is 100% stock rom.
the issue i am having atm is getting worse when even i make a call the screen goes blank and i carnt do anything
what so ever i have to have Power button set to hang up to end the call then i can get out of the call.
as a rule this is not a huge issue save when i need to call my ISP or somthing when i need to use the nuber pad
like when i call my bank (must to this often) the problem used to be intermittent but now it is prity much every
phone call made this happens.
any one know of a working solution to this problem.
many thanx people
Click to expand...
Click to collapse
a.) this is a forum for the XT907, but this resolution process should still be the same
b.) check to make sure that the sensors (upper left-hand corner on the face of the phone) are not blocked. these sensors enable the phone to black out when near your face while in call.

Related

Slow answering incomming calls

hello! i've searched but didnt find any help with my problem. When my jasjar rings (incomming call) and after i press the answer button (the green one) i need to wait about 1 to 2 seconds before i can hear the person that is calling me...strange...did this ever happen to you? how can i solve this problem? Thanks in Advance
Yes, i have the same problem on my MDA Pro
After pressing the green button, i have to wait 3 secounds with speaking.
I had the same problem and now is solved.
In phone/options/band select WCDMA (not automatic)
i think that didnt solve the problem...sorry...thanks
I have the same probelm on the incoming call. However, i finally realized that it's the problem on the Pocket Plus V3.0.4 installed on the system.
It appear to be normal once i removed the program.
It's the case for me, and i hope it would help you as well
I too have this problem with my I-Mate Jasjar. I need to wait for a few seconds after hitting the answer button before I can hear the calling party. I did a hard reset and installed the latest wwe ROM available on clubimate site. The problem still persists even without any third party software installed. So I do not blame pocketplus for this problem. I think this is a software/hardware issue which should be addressed in a ROM upgrade.
I have the same problem with my JasJar. I have also updated to the lates ROM from clubImate by advice from clubImate support.
Sometimes the phone does not even answer the call at all when pressing the green button. This is becoming an even more expensive phone since I have to call back so many people on account of missed calls
Seriously, It cannot be right that a problem like this exists on a phone in this price range. ClubImate support even said they had never heard of this problem before.
i did a few hard resets and the problem persists without any extra software installed. "Very bad bug". i've already test a K-jam and it works beautifull...i'm sad
Got my XDA Exec today. It's pretty good but is not the same as my XDA2. Even less phone. More PDA...
If I turn my machine off in landscape mode and then close the lid with the screen out (like the XDA2) then when a call arrives it takes ages to answer because the screen has to rotate first to portrait mode.
If I turn off and close in laptop mode (landscape) then it rings immediately and I can answer it immediately using the hinge buttons.
Maybe it is the same for you?
i have noticed it seems to be quicker to goto portrait than to landscape in all respects of use
ok, lets try it...thanks
how i test it: jasjar "on" charging, open in portait mode. same delay.
L to P is roughly twice as long for me.
going to L i get twist and flip and the display is done ready and waiting
going to P i get twist and flip then get a 2s ish of L before it flips to P
this was battery power
*** its the same on mains and battery !
Carnivor said:
L to P is roughly twice as long for me.
going to L i get twist and flip and the display is done ready and waiting
going to P i get twist and flip then get a 2s ish of L before it flips to P
this was battery power
*** its the same on mains and battery !
Click to expand...
Click to collapse
When my Exec is on, the rotation is pretty much instant. I have no apps running. It's only when a phone call wakes it up that the rotation is slooooow.
My Qtek 9100 also take app. 5 sec before it rings, and the S100 I had before was the same. My dad has an XDA mini, same problem. It seems like pocket plus will increase the problem, but even without any extra software its not working perfect. Its strange after such long time, they havent been able to solve simple problems like theese.
I also get this, Its very annying. Maybe they incorperated it so you can answer the call asap and the before it acually picks up, you have a few seconds to turn the screen round and see whos calling ect?
I have an Exec and there is certainly a knack to answering a call on it, but i'm getting better!!!
Firstly the voicemail seems to kick in way too early, i only get 4 rings of the 'ring' ringtone max before the VM kicks in, sometimes i think it is less, but i may just be going deaf! does anyone else find this a problem?(not deafness)
As i usually have the exec closed in my pocket, this is how i answer a call.
1, Hear the first ring, if i don't it's too late already!
2, Drop everything, and remove phone(ha!) from case and open into laptop mode only. If i rotate all the way into PDA mode the screen takes too long to change and the call goes to VM before i can see who it is.
3, Answer call after seeing who it is
4, Rotate or close screen and put to my ear and wait 2 seconds to speak.
It's a real pain in the arse and very annoying.
Great forum btw, it's been very helpful, i knew bugger all about PDAs three weeks ago.
Ian
Which button(s) do you have success with?
The small green on the side,
the green above the other keys on the keyboard,
the soft key button,
or touching the screen?
ipanter said:
...
Firstly the voicemail seems to kick in way too early, i only get 4 rings of the 'ring' ringtone max before the VM kicks in, sometimes i think it is less, but i may just be going deaf! does anyone else find this a problem?(not deafness)
...Ian
Click to expand...
Click to collapse
If you're using the Exec on o2, you can adjust the cut-in delay at the o2 end. You do so by keying in/sending the following to o2:
**61*901*11*xx# [send]
(where xx is number of seconds, e.g. 30.)
Note: I think the maximum delay allowed is about 30-secs - at least I've never got it to extend longer than that!
I have found that o2 occasionally reset mine back to about 10-secs, so have it programmed into a contact number.
HTH
I've found something interesting.
I tried to swap two sim cards.
<boring>
The one originally in my phone was a sim card from Orange Denmark (where I live). Orange has since been bought by Telia, and this same sim card is now using Telias network. This is by design. It gives my the roaming symbol all the time since the buy-over.
To say the least, some things have been very ****ty in this process, so I thougt that I might try another sim card.
</boring>
I had another one from TDC (another danish operator), and bang! My Universal (Jasjar) answers instantly - every time - on all the buttons!
Could some of you who have this problem as well, please confirm this? Please tell what kind of sim card (and country) you are networking through, and try another one.

Streak while using phone annoyances

When I call my voicemail [using google voice] it wants me to enter my pin.
1. Isn't there a way to program the dialer to pause, then enter the pin automatically?
2. I notice that the phone acts very quirky when on a call. In order to do anything when on a call I have to turn it so that it is in portrait mode, not landscape because it sort of 'sleeps' once I am on a call.
3. Being the phone wants to sleep when I am on a call, I can't seem to find a way to get back to the phone app and hit the RED 'end' button at times ..
Sort of hard to explain but maybe someone can do a better job if you have found the same problem. I love this BIG phone. I wouldn't even object to an extended battery.
shEEEsh said:
When I call my voicemail [using google voice] it wants me to enter my pin.
1. Isn't there a way to program the dialer to pause, then enter the pin automatically?
2. I notice that the phone acts very quirky when on a call. In order to do anything when on a call I have to turn it so that it is in portrait mode, not landscape because it sort of 'sleeps' once I am on a call.
3. Being the phone wants to sleep when I am on a call, I can't seem to find a way to get back to the phone app and hit the RED 'end' button at times ..
Sort of hard to explain but maybe someone can do a better job if you have found the same problem. I love this BIG phone. I wouldn't even object to an extended battery.
Click to expand...
Click to collapse
Don't know about point 1 but i have just read that when making a phone call it has to be in portrait mode and as you bring it up to your face the proximity sensors will turn off your display to prevent unintentional touches is that what you were on about or have i got it all wrong
I don't understand all the technical stuff but to hold it, it has to be in portrait mode, but even if you have the speaker on and it is on it's back on the table, you can't press the keypad [once the call has begun] unless it is in portrait mode. I would like to turn off 'sleep' while I am on a call .. REALLY annoying.
SUGGESTION: Don't make any prank calls until you know that phone inside and out because sometimes hanging up the phone is close to impossible. Unless it's just me.
shEEEsh said:
I don't understand all the technical stuff but to hold it, it has to be in portrait mode, but even if you have the speaker on and it is on it's back on the table, you can't press the keypad [once the call has begun] unless it is in portrait mode. I would like to turn off 'sleep' while I am on a call .. REALLY annoying.
SUGGESTION: Don't make any prank calls until you know that phone inside and out because sometimes hanging up the phone is close to impossible. Unless it's just me.
Click to expand...
Click to collapse
AHHHH so its you makeing all the prank calls to me LOL.
It dosen't say anything in the manual on turning off the sleep i will do a google and have a look
sssshhhh ... don't tell .. I have lots more calls to make
But seriously .. I called to check my voice mail and somehow the dialpad went off the screen .. Tried pushing buttons, but there apparently isn't one that will bring it back up .. Mean while I hear the recording saying the same "enter your 4 digit pin over and over." I would if I could find the dial pad again !!! Same if you are leaving a message .. if the screen sleeps, you are fumbling around trying to get it to come back up to click END.
Yes i have had quite some issues with it as a phone, specially when it rings but the screen is still in sleep mode for some reason. So you have to turn it on from sleep then hit the unlock before answering. This is a long process to accept phone calls, also when you answer the phone my ears always seem to hit the screen which triggers the apps menu....
I have had it since launch day and been trying to use it as a primary phone but i don't think thats working out. But as an MID its amazing I love using it, the screen is nice and great using it a a ebook reader.
When I get a phone call my screen comes on, unlocked and ready to answer.
My slight issues are my face is too small to go from the ear piece to the mic LoL
Sent from my Dell Streak using XDA App
I too am having the same issues as many on here.
A-N-N-O-Y-I-N-G is what it is!
I can;t even hear anything out of the earpiece in the phone, although i can if i turn it on speaker...not a happy bunny as now i have to wait for a replacement!
One question tho, which has been driving me insane...
Does anyone know if there is some kind of 'file-explorer' for accessing the conent on the SD card?
The only way i've found so far to even get close to the files is through 'QuickOffice'... Would've thought they'd be a more 'convenient' approach to it...
Any ideas?
Yesterday I purchased a program called 'screeb.' It is supposed to be able to prevent 'sleep' when you are actually still using it among other things like battery saving things .. I haven't tested it yet but maybe others have ??
AndyGlosta said:
Does anyone know if there is some kind of 'file-explorer' for accessing the conent on the SD card?
The only way i've found so far to even get close to the files is through 'QuickOffice'... Would've thought they'd be a more 'convenient' approach to it...
Click to expand...
Click to collapse
There are several free file explorers in the Market .. As for sound.. are you sure you are putting the right end to your ear ?? Seriously .. It would be easy to make that mistake when everything is dark ..
shEEEsh said:
There are several free file explorers in the Market .. As for sound.. are you sure you are putting the right end to your ear ?? Seriously .. It would be easy to make that mistake when everything is dark ..
Click to expand...
Click to collapse
Yeah, definetly got it at the right ear
Will have a look round for a file explorer then, i just thought it would have came with one...silly me! lol!
If I had the phone on speaker and put it to my ear it would deafen me I think. Speaker is VERY loud. Could it be that you have the TTY feature turned on? [ I think that is what it is called, not even sure what it does.] I just can't understand why it won't work as a phone.
I have been trying to use BT only when using it as a phone. I am very afraid my earrings are going to scratch the screen.
I was trying to decide if maybe I should put the sim from my streak back into my iphone and then move the sim from my HTC Shift into the Streak until I got more used to using it. Especially if I am going to use it a lot for voice. I also use my phone for data more than voice.
ALSO .. wondering what an extended battery would be like .. Make it harder to hold? or give you something to hold on to... Right now my hand has to really stretch to grasp the phone ..
ANYWAY ... enough with all this thinking .. I should have been at work 15 minutes ago and I haven't even gotten in the shower.
Diane
lufc said:
...is that what you were on about or have i got it all wrong
Click to expand...
Click to collapse
I love British expressions ... Lately I notice that people in the USA are using them more and more .. The one that annoys me the most .. BECAUSE IT IS NOT OURS TO USE is the expression "gone missing." Everyone who is missing has "gone missing" and until about 1 or 2 years ago it belonged to YOU ... What I am trying to say is I like when YOU use them, but when WE do it sounds WRONG.
Diane
@shEEEsh
Your voice mail issue should be fixed by downloading the tmobile visiual voice mail its simple fast free. Also your sleep issues should be fixed with 2.2. I know with my N1 when I move the down it turns on.
@ Andyglosta
Try oi file manager on market. It'll do what you want.
There's also astro, but personally I think it looks crap..
Sent from my Dell Streak
wondercoolguy said:
@shEEEsh
Your voice mail issue should be fixed by downloading the tmobile visiual voice mail its simple fast free. Also your sleep issues should be fixed with 2.2. I know with my N1 when I move the down it turns on.
Click to expand...
Click to collapse
I have everything with Tmobile but it won't let me install tmobile visual voice. Actually it says it is installed, but I can't activate it.
Just got off the phone with Tmobile and they turned on Visual Voice for me. Good. Next on the agenda is when a call ends getting back the dial pad so I can hang up ...
shEEEsh said:
When I call my voicemail [using google voice] it wants me to enter my pin.
1. Isn't there a way to program the dialer to pause, then enter the pin automatically?
2. I notice that the phone acts very quirky when on a call. In order to do anything when on a call I have to turn it so that it is in portrait mode, not landscape because it sort of 'sleeps' once I am on a call.
3. Being the phone wants to sleep when I am on a call, I can't seem to find a way to get back to the phone app and hit the RED 'end' button at times ..
Sort of hard to explain but maybe someone can do a better job if you have found the same problem. I love this BIG phone. I wouldn't even object to an extended battery.
Click to expand...
Click to collapse
1. You can long press * on dialpad, it will show "p", then enter pin.
It can also be used in the contacts (just type p).
2. no idea...
3. Tried power on key ?
Maybe I throw my hands in the air to fast, but I shut off google voice and went back to tmobile 'visual voicemail.' It is sort of the same but I will miss google's voice to text translation via email SOOOOO MUCH ... It is probably the most entertaining application that I have ever had. I like to forward them to the person who left the voicemail and say "what?????"
It seems funny. But I can't use google voice here ;-(

Help - Cannot answer a call using touchscreen

Hi -
I have got a new Samsung Galaxy S. After two days got everything configured and working to my liking - only to find out that when I receive a phone call, I cannot answer the phone by touching screen.
The screen is responsive, I mean I can see it is responding to me touching the green icon - just the behaviour aspect is not working. I have got a rooted phone with lag fix. I tried rebooting but no joy.
I can answer phone calls by physically pressing the home key. I really hope that it is not a hardware issue - as I have spend almost the entire weekend sorting it out.
Please help what should I do?
You do know you must slide the green icon across the screen in a left to right motion for it to answer, not just press the green icon. I first made that mistake when got my phone too
Sent from my GT-I9000 using XDA App
THANK YOU!!
I did not know that. Ah!, feel so stupid. You are a life saver
All working as it should.
Many thanks once again.
ahahaha. i REMEMBER that. good to know.
yeah it took me 3 seconds to realized that the first time i received a call, and i was PANICKING WHY IT'S NOT RESPONDING!!!!! yelling inside my mind
LOL
then i slid the red reject button (by mistake) and realized OHHHHHHHHHHHHH!!!!!! I was supposed to slide the green one
that was a fun day

WP7 End Call Issue

Hi Guys,
I have been having issues when trying to end a call with the new WP7 Rom. I also used to have this when using Andriod Roms.
When I go to end a call, pressing the end call button does nothing apart from light up the keypad. I've tried pressing every button but nothing but the keypad lighting up happens, the call never ends! I have to remove my battery and switch the phone back on to get the use of my phone back.
I have :
HardSPL 2.08
MAGDLR111
Radio 2.15.50.14
Any Ideas?
Thanks,
Jon
jonathan.stowell said:
Hi Guys,
I have been having issues when trying to end a call with the new WP7 Rom. I also used to have this when using Andriod Roms.
When I go to end a call, pressing the end call button does nothing apart from light up the keypad. I've tried pressing every button but nothing but the keypad lighting up happens, the call never ends! I have to remove my battery and switch the phone back on to get the use of my phone back.
I have :
HardSPL 2.08
MAGDLR111
Radio 2.15.50.14
Any Ideas?
Thanks,
Jon
Click to expand...
Click to collapse
Did you not try the end call on the screen? Not the hard one on the bottom right of phone
Russ
The screen turns off when making a call so the touch buttons are not available. This is why I have to remove the battery as I have no other way of bringing the display back to life. Obviously if I make a call and the other person hangs up it's fine. However if they do not answer and it goes to voicemail or I call my voicemail I get stuck in a never ending loop of press 2 to hear your messages.
jonathan.stowell said:
The screen turns off when making a call so the touch buttons are not available. This is why I have to remove the battery as I have no other way of bringing the display back to life. Obviously if I make a call and the other person hangs up it's fine. However if they do not answer and it goes to voicemail or I call my voicemail I get stuck in a never ending loop of press 2 to hear your messages.
Click to expand...
Click to collapse
Official windows phones have no hard end call button, just the on screen one, therefor I dont think its possible to end a call with the hardware button. Yes, the screen goes off when making a call, but due to the proximity censor it should come back when you move it away from your head. If it does not, make sure its not covered, even a screen protector can block the proximity sensor. Its located next to the speaker.
Hmm I removed the screen protector and still no joy when I move the phone away from my face. The screen just remains black. I did crack the screen about 5 months ago and had it replaced, perhaps they've done a poor job on this....
Don't think so... My is in perfect shape. proximity works on android but not on wp7... i also can't press end call button.
same thing with me
well i get the same problem with mine also, is there anything we can do for that.
I have the same issue, though it only happens to me when calling my voicemail. I hit "end call" and it just hangs there with the message "Ending call..." and I have to pull the battery :/ Regular phone calls have been just fine though.
Finally cracked this one!
I have been experiencing this issue on my Optimus 7 phone since day one, on all firmware versions and I now have the latest update.
This is what worked for me:
-set the automatic brightness to off and choose any manual setting that suits your needs, I chose medium.
-set the screen timeout to never (not sure that this is necessary, I will change it back to 30 sec to see if the issue returns and post back)
I hope this works with your phones, it was really frustrating to pull the batery out. Good luck!
I've had this issue as well. Pressing the end call button on the screen won't end many of my calls, voicemail or to another person. But it's rare enough that it hasn't bothered me, too much. But is a problem that needs to be figured out, if possible.
We should come up witha way to re map the hard buttons to usefull use
jonathan.stowell said:
Hi Guys,
I have been having issues when trying to end a call with the new WP7 Rom. I also used to have this when using Andriod Roms.
When I go to end a call, pressing the end call button does nothing apart from light up the keypad. I've tried pressing every button but nothing but the keypad lighting up happens, the call never ends! I have to remove my battery and switch the phone back on to get the use of my phone back.
I have :
HardSPL 2.08
MAGDLR111
Radio 2.15.50.14
Any Ideas?
Thanks,
Jon
Click to expand...
Click to collapse
I'm assuming your phone is an HD2. First of all, the call should automatically end when the other party hangs up. Secondly, just hit the Power button to turn the screen back on and then unlock the phone and hang up. What is so difficult? WP7 remaps the HD2 buttons so they don't work as they did in WM.
swangoose said:
I have been experiencing this issue on my Optimus 7 phone since day one, on all firmware versions and I now have the latest update.
This is what worked for me:
-set the automatic brightness to off and choose any manual setting that suits your needs, I chose medium.
-set the screen timeout to never (not sure that this is necessary, I will change it back to 30 sec to see if the issue returns and post back)
I hope this works with your phones, it was really frustrating to pull the batery out. Good luck!
Click to expand...
Click to collapse
Worked. T H A N K S!!!

[Q] Defy+ unlocks while talking

hi, couldn't find anything similar via search and it seems that I'm the only one having such problem.
so, I've tried numerous roms by Quarx, few slimkats and my phone regularly unlocks (i assume) while talking, and hangs up, or even worse, tries to call someone else. i was ready to call it a proximity sensor malfunction, but if i try to cover it while holding phone in hand it works perfectly every time, and I'm using stock ROM for a few weeks now - no hang ups at all. only solution is to push phone firmly into my face or keep it away from it..
so, any suggestions ? even an app which wouldn't unlock the phone in call unless unlock button is pressed or call just ended would be very nice.
thanks.

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