security policy update wont install - Galaxy S 4 Q&A, Help & Troubleshooting

Hi all
I have the Samsung galaxy s4 i9505
and this morning I woke up to fine a icon on my phone, and it is for a security policy update. but everytime I click on confirm, it says connecting to server.
but it never connects, always comes up with the following error:
update failed due to network issues
I have used my wifi, 3g and o2 and phones4u wifi in town but it says the same thing.
as anybody managed to get this to install and what is it or?

arnie2012 said:
Hi all
I have the Samsung galaxy s4 i9505
and this morning I woke up to fine a icon on my phone, and it is for a security policy update. but everytime I click on confirm, it says connecting to server.
but it never connects, always comes up with the following error:
update failed due to network issues
I have used my wifi, 3g and o2 and phones4u wifi in town but it says the same thing.
as anybody managed to get this to install and what is it or?
Click to expand...
Click to collapse
I have exactly the same problem. I've even tried unrooting today to see if that fixed it but it didn't. Any ideas anyone?

Same Problem
Rexx Calibur said:
I have exactly the same problem. I've even tried unrooting today to see if that fixed it but it didn't. Any ideas anyone?
Click to expand...
Click to collapse
I don't have my phone rotoed and at first I thought it was some rogue app trying it with ,y phone but I have been unable to update due to my "network issues". Very strange so far i have only tried on 3G and not wifi... if anyone finds a solution let me know

Seems a widespread issue. Think Samsung broke something.

just letting everyone know, but I have had a reply from Samsung, I duno if anybody has but here is the message I got
Hi Matt, we are currently upgrading Security Enhancements for Android which will check apps for malicious code and security risks. However some customers appear to be experiencing a connection issue with the upgrade server which we are investigating.
Please be assured that there is nothing to be concerned about and we are working on resolving the issue.

arnie2012 said:
just letting everyone know, but I have had a reply from Samsung, I duno if anybody has but here is the message I got
Hi Matt, we are currently upgrading Security Enhancements for Android which will check apps for malicious code and security risks. However some customers appear to be experiencing a connection issue with the upgrade server which we are investigating.
Please be assured that there is nothing to be concerned about and we are working on resolving the issue.
Click to expand...
Click to collapse
Well hopefully its fixed soon because the annoying thing keeps showing up and I cant get rid until I update... thanks for letting us know....

Ok, not 100% sure but this evening I've come home to find a new popup window on my phone from samsung talking about denial service log and security policy with accept/reject terms and conditions. I confirmed and its gone away. Thinking 'this' is the correct security policy which seems to have updated.
Sorry I didn't take a screen shot.
The previous security policy update notification disappeared after I cancelled it just once this morning around 9am when I got to my office - have not seen it since

+1

Looking forward to the fix

Related

YouTube Login Error

I'm experiencing the following error when attempting to login via the social networks part of the data connection function:
There was a connection error while attempting to login.
Does anyone have the same problem and has a fix been found?
xxthemartianxx said:
I'm experiencing the following error when attempting to login via the social networks part of the data connection function:
There was a connection error while attempting to login.
Does anyone have the same problem and has a fix been found?
Click to expand...
Click to collapse
i second that, seems to happen to me too even after a hard reset, i cannot login to youtube anymore. Facebook works ok but doesn.t download photos anymore. Does anyone knows what is causing this ?
I think this is an issue with the youtube web service that Sense logs into, as it didn't work for me for most of a day, and then it suddenly did and has worked ever since.
Sod's law! I just tried it again and it's not working now.
Nothing's changed on my phone, so it must be youtube's problem. Just leave it a few hours and try again. Unless, of course, you're saying it's like this all the time!
johncmolyneux said:
I think this is an issue with the youtube web service that Sense logs into, as it didn't work for me for most of a day, and then it suddenly did and has worked ever since.
Sod's law! I just tried it again and it's not working now.
Nothing's changed on my phone, so it must be youtube's problem. Just leave it a few hours and try again. Unless, of course, you're saying it's like this all the time!
Click to expand...
Click to collapse
Used to work, didn.t and didn.t work after hard reset either so i hope it.s youtube.s fault, but .. how about facebook not loading photos when you check the albums ? Can you please see if it works, or does any one experience the same thing ?
snowblindd said:
how about facebook not loading photos when you check the albums ? Can you please see if it works, or does any one experience the same thing ?
Click to expand...
Click to collapse
It just worked for me mate.
I've raised this with HTC - I'll report back if they have an answer/solution.
xxthemartianxx said:
I've raised this with HTC - I'll report back if they have an answer/solution.
Click to expand...
Click to collapse
keep us noticed
The same problem here
Hi
I have exactly the same on htc hd2
But used to work few days ago.
I could successfully login and even upload the video.
But does not work from yerstarday.
hkwak said:
Hi
I have exactly the same on htc hd2
But used to work few days ago.
I could successfully login and even upload the video.
But does not work from yerstarday.
Click to expand...
Click to collapse
Mine also used to work a few days ago - most likely something YouTube has done.
T-Mobile Netherlands cannot help
I have the "There was a connection error while attempting to logon." aswell and called the Dutch T-mobile. I'm using a UK version of the HD2 and want to use the Youtube Widget aswell. The first helpdesk employee said it could be something with "bering" not sure what it is. The connection was dropped the seconde helpdesk employee switchde me to second line helpdesk, this guy told me no restrictions are in place AFHK. He also said that with iPhones they can do more, but since the HD2 isn't delivered by T-mobile he couldn't help.
I checked with a disabled Sim card and enabled WiFi connection and still got the "There was a connection error while attempting to logon." message. WHen trying http://m.youtube.com my login credentials just work on both connections (WiFi and 3G/H).
Are these widget controlled by the provider or youtube or a registry entry or ???
Best Regards, Onedb
Well as far as i see, the youtube connection error started to happen suddently to devices that didn.t suffer any change. I.m guessing that is somehow youtube.s fault and maybe it will be fixed in time. Same thing happend with rss hub when searching online for channels there was an error there too, now all works fine without doing any changes.
It looks like a lot of people have this problem, me included, and I hope that they will fix that soon, because it is very annoying.
i could log in to youtube normally on my original German rom, than i flashed wwe rom and since than i get the connection error every time
Hi ho, I have this annoying problem also
I buyed one today, and got the same problem, here in germany as well. So this should be a problem with youtube. Maybe they've changed the logingateway er sth. else.
Just keep trying until it works.
Same here maybe it has something to do with this YouTube to begin reinforcing restricted API access on Dec. 2 althought it says Dec 2nd it's strange how all of a sudden we cant log in
DMAND said:
Same here maybe it has something to do with this YouTube to begin reinforcing restricted API access on Dec. 2 althought it says Dec 2nd it's strange how all of a sudden we cant log in
Click to expand...
Click to collapse
That article talks about video scraping, which obviously has nothing to do with this issue. I can't believe that a company like HTC just threw something together and hoped it worked. It must be relying on public API calls that are, for whatever youtubey type reason, failing.
I've never been able to login to the Sense youtube integration service. Facebook and Twitter works fine.
If anyone has a fix for this, I would really appreciate knowing about it
As far as I can tell, this is a YouTube problem - not a problem with our phones/software. I only say this because sometimes it works, and sometimes it doesn't. It doesn't matter what connection type I have (2G, 3G, HSPA, WiFi), it simply will not work, and then all of a sudden, maybe a couple of days later, it will.
I think the YouTube servers that the app connects to are just a bit shoddy, to be honest. Maybe they weren't expecting the traffic that's been generated by adding this functionality into a very popular mobile UI (don't forget that it's not just the HD2 that has this relatively new functionality now).
I don't know this for a fact. I just VERY strongly believe it.

Iconia WIFI but this one is different

I connect fine and can surf the net and connect to the market, connect and send and recieve e-mails.
BUT when I go to try and look for software update I get this message "Network coverage is currently poor. Please move to a location with better coverage to continue." Also when I try to see my apps in the market I get this message "A network error has occured. Retry, or cancel and return to previous screen."
I am sitting like 2 feet from the router with a perfect signal.
Any thoughts?
Non rooted on 3.2
+1
my friend just bought an iconia and is experiencing this issue as well. and asking me what the problem is???
Billyvnilly said:
+1
my friend just bought an iconia and is experiencing this issue as well. and asking me what the problem is???
Click to expand...
Click to collapse
I did a complete factory reset and everything is back to normal.....well after I set the tablet back to my custom settings.
I have the same issue :-(
google pushed this update to too many people all at once, problem is not with the tablets but at the server end, just wait
it's normal, simply check for update during late night should get yours update fine. acer's server is overwhelmed with everybody tried to get into acer..
same problem here, only happens when trying for update every thing else accessing wifi ok, been happening now for 3 days, s/w and hardware reset with no results, anybody have an answer yet.

Anyone in the Uk got the OTA ICS update?

as anyone in the uk managed to get the ics update on there a500 over the air?
or is every on still getting the poor network coverage error still?
I received it about ten pm on the 25th. No issues to date.
It's not geographically specific. I'm in Canada and have been getting that message since last night.
I wonder if anyone has tried contacting Acer?
EDIT: Well I tried contacting Acer... not sure why I ever bother trying to contact any customer service centre... they're hopeless. At least they didn't drag it out... All I got was to call their "2nd level support" mon-fri 8am-7pm Central Time.
moochermick said:
I received it about ten pm on the 25th. No issues to date.
Click to expand...
Click to collapse
Where are you in the uk ? am in the manchester area and still no update was getting your device is uptodate message up untill yesterday now am getting network covarage message as has alot of other people
It's nothing to do with your geographical location in the UK but rather to do with your devices serial number as to when you get the update.
crazymanc said:
Where are you in the uk ? am in the manchester area and still no update was getting your device is uptodate message up untill yesterday now am getting network covarage message as has alot of other people
Click to expand...
Click to collapse
I'm in east Yorkshire but as others have said it doesn't appear to be a matter of where you live.
Got sick and tired of that stupid " Network Is Poor, Move To America to get the update" message, ok, it didnt say that, but you know what I mean, so I ran this OTA http://forum.xda-developers.com/showthread.php?t=1624908 and it works a treat, nice one OldGaf. Next stop, ROOT!
chickin2000 said:
"Move To America to get the update" message, ok, it didnt say that, but you know what I mean,
Click to expand...
Click to collapse
Considering that people in every country were getting the same message, no. I don't know what you meant.
Acer had some form of system issue, it wasn't in regards to any country.
That said, I took the same route you did and just downloaded the update myself.
chickin2000 said:
Got sick and tired of that stupid " Network Is Poor, Move To America to get the update" message, ok, it didnt say that, but you know what I mean, so I ran this OTA http://forum.xda-developers.com/showthread.php?t=1624908 and it works a treat, nice one OldGaf. Next stop, ROOT!
Click to expand...
Click to collapse
Problem with that is you now can't access any wifi channels above 11.
if you use the ww_gen1 update then all channels are available as this is the one that's being pushed out to UK tabs.

Verizon S8 with tmobile SIM - Cannot run system update

Neither on wifi nor cellular will it check for update. I get the error "sorry, we are having trouble authenticating your device"
Any idea how to fix this ?
wondering the same :/ anyone have anything?
see my post here. besides flashing the t-mobile ummm rom I guess over it, you won't be able to update. I've tried samsung and t-mobile and the only thing that will work besides that is to borrow a sim from a friend and use that... https://forum.xda-developers.com/galaxy-s8/help/best-buy-screw-t3594359/page2
try it today. it should work. the servers were having issues last night and this morning.
lotreaglesfan said:
try it today. it should work. the servers were having issues last night and this morning.
Click to expand...
Click to collapse
will not work because system updates are coming from carrier and having a tmobile sim in a verizon phone means verizon will not allow you to connect to their update server...
insomnia said:
will not work because system updates are coming from carrier and having a tmobile sim in a verizon phone means verizon will not allow you to connect to their update server...
Click to expand...
Click to collapse
Thats not the case. I am using vzw GS8 on att and I receive updates fine
Well I'm confused then. I was able to do the last update with a t-mobile Sim in the phone? Right now when I try checking for updates it errors out saying it couldn't be authenticated. Anyone have any clue?
Hope I can help you!
How to update your system if you're not using the carrier from your S8(+) version.
insomnia said:
Neither on wifi nor cellular will it check for update. I get the error "sorry, we are having trouble authenticating your device"
Any idea how to fix this ?
Click to expand...
Click to collapse
you wont be able to updated through wifi or LTE unless you use a verizon SIM but you can do it easily using your computer and samsung smart switch.
eoga said:
you wont be able to updated through wifi or LTE unless you use a verizon SIM but you can do it easily using your computer and samsung smart switch.
Click to expand...
Click to collapse
Are you able to update using your computer?
insomnia said:
Neither on wifi nor cellular will it check for update. I get the error "sorry, we are having trouble authenticating your device"
Any idea how to fix this ?
Click to expand...
Click to collapse
Try to get at least an inactivated Verizon sim card from any Verizon store or you can also try a normal working Verizon sim. I had AT&T Galaxy S5 and it needed the carrier's sim card to even check for update. I took the sim, put it in, checked for update and was able to install it.
Fix to your issue
Hey guys so I do also share the same situation, I have a Verizon s8+ yet I have T-Mobile One as my coverage
Because it's not authenticated as a Verizon provided account it simply won't update
Now.. the solution to updating isn't directly on your device.
It's within the Samsung Smart switch App for either Mac or windows, you can run an update through there with little to no problems at all and finally keep your device up to date without having to return it for an unlocked one.
Just a brief note regarding the smart switch App, keep in mind that sometimes the update will freeze at a certain percentage on the computer so just be sure to close the app out only if your Samsung device hasn't received the green upload screen yet.
Hopefully this helps out alot of you guys ?
Best regards
lotreaglesfan said:
see my post here. besides flashing the t-mobile ummm rom I guess over it, you won't be able to update. I've tried samsung and t-mobile and the only thing that will work besides that is to borrow a sim from a friend and use that... https://forum.xda-developers.com/galaxy-s8/help/best-buy-screw-t3594359/page2
Click to expand...
Click to collapse
I'd like to flash mine to t mobile, I'm begging you to help me with this!!!
Sent from my SM-G955U using Tapatalk
I've seen a bunch of info on the forums on how to flash the T-Mo ROM on an s8 - as well as flashing the Samsung Unlocked ROM on the s8 but frankly, almost all the threads are from back at the phone launch - and it is unclear to me which roms & programs to search for.
In a similar vein - I'm a noob to the whole process using oden - which I think is what i would need to use. I have experience from years ago running cyanogen mods on a nook tablet and messing with windows phones - but nothing recent and things have changed a lot.
I've read conflicting reports throughout the forums on doing this...
I'm running a VZW Branded (but it's now "unlocked")
Model: s8 SM-G-950U
Build #: NRD90M.G950USQS2BQL1
Baseband #: G950USQS2BQL1
What I'm looking for (really the right word is "NEED"):
Access to lower 700 A block (full band 12 use)
Ability to get OTA Updates
Mobile Hotspot Functionality
WiFi Calling
VoLTE
Bixby
If I could have these all running the Samsung Unlocked ROM - then that would be preferred...
If not - I would want to flash the T-Mobile ROM.
I need to know ASAP as I only have 14days from today (2/14/18) to figure this out or go back to VZW
Many thanks!
~chris

Anyone else having issues with MMS on T-Mobile (international version)?

I ordered my OP8P directly from OnePlus, but my MMS doesn't seem to be working. Anyone else had the issue?
I actually got a message that the settings were not correct, and that the correct ones were being sent to my phone (had never seen that before). I looked at the APN info, and it seems to be correct... based on memory.
I'm on T-MOBILE also and received the same message. The phone had an update so I installed and rebooted the phone. All call,text, MMS, data worked like it's supposed to. Try rebooting?
I have issues when connected to WiFi, message comes in but doesn't download
hschreibz7 said:
I'm on T-MOBILE also and received the same message. The phone had an update so I installed and rebooted the phone. All call,text, MMS, data worked like it's supposed to. Try rebooting?
Click to expand...
Click to collapse
I've tried rebooting. Things are a lot better, but I still have some issues with calling out (can't remember the message... will try and get a screenshot next time). If I immediately try again, the call will go out.
I'm also not seeing any wifi calling. The feature is enabled, but it doesn't seem to be working... even on the "wifi calling preferred" setting.
Just wanted to post an update.... still having issues. MMS pretty much never works with wifi on. For this reason, my wifi is off pretty much all day. It never fails that as soon as I turn it on, a picture or group message comes in.
Also, this does not affect SMS or RCS messages, which appear to come in over data somehow.... just MMS.
Need a fix bad.
I'm having the same issues with T-Mobile. I'm leaving wifi off in the meantime. Hope there is a fix soon.
That was supposedly fixed with the last update. What software version are you on?
Sent from my IN2025 using Tapatalk
Hi, not sure if it would make a difference but I'm using Google messages with the chat features enabled. I never noticed anything unusual though but I live in Louisiana. Sorry to hear that. I know there is an option for mobile and wifi (dual-channel network optimization) that I haven't been using. Anyway I hope this clears up for y'all.
I'm on 10.5.6. I just went to t mobile and got a new sim card.. It didn't resolve the issue.
Use Textra app, go into settings for Textra and it has option for TMobile WiFi, works great
Samuel Holland said:
Hi, not sure if it would make a difference but I'm using Google messages with the chat features enabled. I never noticed anything unusual though but I live in Louisiana. Sorry to hear that. I know there is an option for mobile and wifi (dual-channel network optimization) that I haven't been using. Anyway I hope this clears up for y'all.
Click to expand...
Click to collapse
You really, REALLY had my hopes up. It actually makes sense, but it doesn't work. I tried with both on and off... no luck. MMS messages (both inbound and outbound) are stuck until I turn off wifi.
cwalker0906 said:
Use Textra app, go into settings for Textra and it has option for TMobile WiFi, works great
Click to expand...
Click to collapse
I used to use the Textra app, but really prefer Google Messages for it's web app. I am on the PC all day, so it's aggravating to have to pick up the phone all the time. I've tried MS Your Phone, but it's not as easy to use, or as reliable.
I created a thread with a similar (but opposite) issue to what you're experiencing. A friend of mine with an international 8 Pro on TMO is having the exact issue you are.
https://forum.xda-developers.com/oneplus-8-pro/help/receive-mms-wifi-calling-tmobile-t4088673
Didn't get any help from that but you can try the APN trick for a temporary fix until it's patched for real. I also created a thread on Reddit for this and I think I found the solution. I use Textra, but that alone didn't help. Someone on Reddit told me to disable the stock messaging app, as well as revoke it's permissions to everything. Since doing that I'm no longer having issues. It's only been about a day so we'll see how it goes from here.
Hope I could help!
CosMiiK said:
I created a thread with a similar (but opposite) issue to what you're experiencing. A friend of mine with an international 8 Pro on TMO is having the exact issue you are.
https://forum.xda-developers.com/oneplus-8-pro/help/receive-mms-wifi-calling-tmobile-t4088673
Didn't get any help from that but you can try the APN trick for a temporary fix until it's patched for real. I also created a thread on Reddit for this and I think I found the solution. I use Textra, but that alone didn't help. Someone on Reddit told me to disable the stock messaging app, as well as revoke it's permissions to everything. Since doing that I'm no longer having issues. It's only been about a day so we'll see how it goes from here.
Hope I could help!
Click to expand...
Click to collapse
Duplicating the APN worked (of course, I did the whole thing then swiped back, thinking it would save, grr). I'm guessing it won't last long. It's just as easy to disable wifi for it to send... so weird that you're having the opposite problem.
**EDIT**
Nevermind... it didn't work. I was able to send out with wifi on (which I couldn't do before), but my wife's test message wouldn't download until I disabled wifi.
I had frozen the stock messaging app on day one, with tibu. I thawed it, revoked the permissions, and disabled it via settings this time. No luck "Not sent. Tap to try again".
Anyone find a fix for it yet? I thought 10.5.8 would help but I still can't receive or send MMS on WiFi.
mmad81 said:
Anyone find a fix for it yet? I thought 10.5.8 would help but I still can't receive or send MMS on WiFi.
Click to expand...
Click to collapse
Granted, I haven't done any extended testing yet, but I can send/receive MMS now with wifi connected. I upgraded about 4 hours ago, and this is probably the longest I've ever had wifi on.
Now that you've posted this, I'm skeptical it will last, though.
**EDIT**
Yep. MMS is still broken when on wifi. Geez....
mmad81 said:
Anyone find a fix for it yet? I thought 10.5.8 would help but I still can't receive or send MMS on WiFi.
Click to expand...
Click to collapse
The latest update seems to have fixed it for me. I was also having issues receiving calls. Callers would get a busy signal. The update fixed that as well. Maybe try taking your SIM out, reboot, then put it back in and reboot.
That didn't work. I'm finally getting notifications from my sports app after the 10.5.8 update. Just have to fix the wifi now.
Wifi still dies on me, but not with the ! on the icon. Just no traffic. I had to toggle it. But nowhere near as much as it used to. The MMS issue is the only reason I don't leave wifi on. I was really hoping it was fixed.
Same issue here even with most recent updates. MMS will work 1/10 times over wifi (sending & receiving) but not the other 9 times.
Since the update I've also noticed wifi issues - they may have been there before but didn't notice. Wifi seems to hang, I sometimes see a "!" next to the wifi symbol. In many cases I turn WiFi off and the connectivity issue in whichever app is resolved.
So at this point on TMobile there is no reason to keep wifi on, which is unfortunate because with their "5G" I actually get half the speeds of LTE. ?
BoxyBox said:
Same issue here even with most recent updates. MMS will work 1/10 times over wifi (sending & receiving) but not the other 9 times.
Since the update I've also noticed wifi issues - they may have been there before but didn't notice. Wifi seems to hang, I sometimes see a "!" next to the wifi symbol. In many cases I turn WiFi off and the connectivity issue in whichever app is resolved.
So at this point on TMobile there is no reason to keep wifi on, which is unfortunate because with their "5G" I actually get half the speeds of LTE. ?
Click to expand...
Click to collapse
Pretty much everything you said. I'm really upset and disappointed. I'm actually considering returning the phone and going back to the OP7P. Not even sure what the return policy with them is...

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