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just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
I don't think Tmo will be sending you a replacement since you got it through CL. I'd suggest calling up HTC directly and seeing if they can help you.
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
I doubt tmo is going to replace a phone bought from cl, this is a risk you take when buying this way. The hinges on mine do the "auto open/close" thing too but in the month I have had it it has not been an issue. The hinge itself is strong just not spring loaded.... non issue.
Spotty service you can do 1 kof 2 things, 1 temp root and do the manup themed rom I found it more stable or 2 do the ota update I did both and the update is better for service....
Sent from my T-Mobile G2 using XDA App
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
grex49 said:
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
Click to expand...
Click to collapse
I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
I bought a motorola cliq on craigslist 2 months after the person had purchased it. But it still had the 1 year manufacture warranty from first purchase date. I dont know if the border will be an issue but the purchase will not be an issue. They have the record from the IMEI number.
drm916 said:
I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
Click to expand...
Click to collapse
Get the mytouch. The g2 iz amazing, I loved it. But I think the mytouch iz all around better
Sent from my HTC Glacier using XDA App
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
ddgarcia05 said:
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
Click to expand...
Click to collapse
I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
K
Crey23 said:
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
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Couldn't have said this better, kudos to you, man the hinges are defective! Seriously I can't believe the people who agree that its a feature lmao, yea let toyota said the break issue was a feature too, only imagine... lmaoooo. But its just a phone who cares right let people pay their money and that's it, yea iight I want this hinge issue solve by htc or tmo I'm sending it back htc so they can put stronger magnets on the device. In case y'all didn't know someone found weak magnets on the G2 with a paper clip I think on the sides of the keyboard I read this on a tmo forum like three people found the magnets. Well I guess ima send their piece if ****ty hinge G2 for a fix and they better put stronger magnets
Tmo has been a total disappointment on this device for me. Can't believe they're trying to be like apple with the iphone 4 as they refused to admit it was a design defect/flaw and the phone just wasn't been hold the right way lmaoooo. Things like mass production of defective device can happen guys just because the majority of G2 got this problem doesn't mean it was ment to be like this. Look at toyota, do you think the break issue was a feature?
That's cool that's a lovely feature a car that has a not always functional break, yea and they targeted for crazy people if a normal people buys it and they don't like our new feature they can return their car. Its the spontanious break feature, your breaks may not work at times and at times it will, enjoy our new feature it is targeted for people who love to die
Sent from my T-Mobile G2 using XDA App
androidfeen809 said:
K
....Tmo has been a total disappointment on this device for me.....
Sent from my T-Mobile G2 using XDA App
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Click to collapse
No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
Crey23 said:
No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
Click to expand...
Click to collapse
Wow how does the delivery day count as day one SMFH you still was on your remorse period is just been 14 days since you got the device they are so full of it, if this was to happen to me all I would've lost it even worst than you did
All I can say is
1.they really messed up badly on this device: hinges are crap, nothing they can do about that for those who already have the crappy hinges but exchange for crappier or better hinges
2. They're trying to cover their **** up by brainwashing people to believe the hinges are built that way, I feel bad for those who were brainwashed.
3. Tmo badly fail to explain the storage to people before they realese the phone. It does have a 4gb internal mem but the thing is due to froyo the memory has a limit for downloading apps, mytouch 4g and galaxy s phones are also showing the 1.15 gb available mem even tho they obviously come with much more. Damn was that really hard to explain before the device launch! But they better learn from this.
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
5. Could've they avoid this? Yes maybe if they explain storage, and made sure device was better built on hinges they wouldn't be experiencing these issues. Some even found magnets on the device on the sides of the keyboard, this means that they used the wrong magnets.
Sent from my T-Mobile G2 using XDA App
I think this hinge issue is crazy, I mean yea what a great feature so it was basically made so it opens easily LOL I makes me imagine tmo making cars and me buying a car that has loose doors that would open on a turn lmao, and the excuse for that would be: this is a brand new feature that will allow you to open your car door easier than ever, no need to sturggle opening your door just barely pull the handle and it'll smoothly open lmfao, I only laugh at the people who believe tmo on this. That's a lovely feature
Sent from my T-Mobile G2 using XDA App
thanks for the responses guys, the seller agreed to refund me the money. I'm wondering if I should get another g2 after seeing all these complains
To everybody including PandaBanana I agree there's a hinge issue. Except in my case probably not that serious. I don't hold my phone upside down and when I do to show people the problem it barely hangs down as much as other people. Its unfortunate but I would rather this then the phone be even more bulkier if they would've went with a regular slider mechanism. Especially since I was an original iphone user I can say I'm mostly satisfied. Battery and the android keyboard is my only concerns. I like the hacker friendliness with the OS and I must say besides the hinges which is not bad on mine I'm really satisfied with the build quality. If anybody doesn't believe me about the hinge problems I can take pics and show y'all.
Sent from my T-Mobile G2 using XDA App
You mean you hinges are tight and they don't pop open when they're held upsidedown?....
Lucky Guy...........
Regarding the spring thing. Is there really some visible spring in sight?
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
I think it's HTC, it's not all T-Mobile's fault. After all this phone is marketed as the desire z in europe. What a shame this phone is in my opinion. I will be selling it soon. Such a great build quality: brushed aluminum with silicon coated plastic, but with loose, wobbly hinges. I find using the hardware keyboard too uncomfortable for daily use because of the hinges. I'll continue my wait for the perfect android phone. Or perhaps if the iphone does come to t mobile, I'll settle for it.
Sent from my T-Mobile G2 using XDA App
t3rabyte said:
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
Click to expand...
Click to collapse
You win the "retard of the day" award, I say day and not week because I'm confident you'll top this one shortly.
Sent from my T-Mobile G2 using XDA App
androidfeen809 said:
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
Click to expand...
Click to collapse
LOL too bad you got a dud but the truth the G2 is a successful phone and another win for HTC. What are you basing this speculation on? I doubt very much that the return rate is above what to be expected for a new smart phone. Here's advice for androidfeen809 - get an iPhone - no hinge problem!
I will be buyin this bad boy on LAUNCH DAY....
I think i'll wait on buying the dock though....
gonna miss my gTab, hope I get what I paid for the gTaba nd the CLIP.
I hope they make a CLIP for the Transformer, I LOVED IT for the gTab!
I was able to sell my G Tab on ebay this past weekend for $345 shipped with Skinomi screen/back protectors. I only lost like $10 compared to what I paid for everything. Kind of a bummer since I only owned the G Tab for like a week lol. But oh well... I think the Transformer will be worth it.
Probably best to unload the G Tab now anyway, before it quickly starts to lose value.
Auction just closed, got $335 + $15 shipping, came to $339.50 after paypal fees. After I take my MAC bluetooth keyboard back to bestbuy ill have (hopefully) ~$410 which should put me close to the Transformer, i hope.
It was a blast to use my gTab, now its time to move on to something new and let someone else enjoy the goodness =D
I'm on the same boat. I have two Nooks that are going on ebay before the transformer catches wind.
drummr8 said:
I was able to sell my G Tab on ebay this past weekend for $345 shipped with Skinomi screen/back protectors.
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Click to collapse
OT: How did that Skinomi protector work on the gtablet? I just posted in Accessories that I saw they were advertising a protector and carbon fiber back on Amazon - but have never heard of them.
It worked really well. Fitment of the back piece was kind of crappy (holes didn't quite line up) but for the most part, I was happy with it. It made the screen more responsive and improved viewing angles a bit.
drummr8 said:
It worked really well. Fitment of the back piece was kind of crappy (holes didn't quite line up) but for the most part, I was happy with it. It made the screen more responsive and improved viewing angles a bit.
Click to expand...
Click to collapse
Thanks for the feedback.
I found a few others posting that the back pieces didn't fit quite right, but still worked.
Another member in the gtablet forum actually cut some carbon fiber backs for several of us so I'll have to see if he's still "in business" for this one.
pogul said:
Thanks for the feedback.
I found a few others posting that the back pieces didn't fit quite right, but still worked.
Another member in the gtablet forum actually cut some carbon fiber backs for several of us so I'll have to see if he's still "in business" for this one.
Click to expand...
Click to collapse
Yeah the guy selling his own custom carbon fiber backs is a little bit more expensive though. Seems like it may be a higher quality product, but I'm not sure. The Skinomi kit comes with pieces for the sides of the tablet as well though.
I sold my Gtab I have had since November, last week. I'm looking forward to working on the Transformer and will be in for the tablet/dock as soon as it is available in the US.
So i received the tablet today from amazon. Upon arrival i noticed the really poor job of packing on amazon's part. The box was a cheap thing box with not type of padding like bubble wrap or packing peanuts. My question is who in their right mind decided to ship a $500 item under such poor conditions. I've bought books on amazon with better packing than this! So i open the boxes and take out the tablet and attempt to power it on. No Dice! In every unboxing that i have seen online the reviewer was able to power on the tablet no power. So i think to myself, ok let me plug this in so i plug it in and press the power button and i see the galaxy tab 10.1 screen so you would think hooray right? Wrong! it immediately changed to to this weird battery power off screen and it was a cycle it would come on the turn off on and of etc.. so i think leave it plugged in for a half hour. i come back to find the tablet doing the same thing over and over and over again. At this point i'm fed up! so i call samsung and they could offer me no better solution but to leave it plugged in two hours straight and attempt to power it on again... really? so i do as i was told and still no cigar. So i realized that there is not much to do but send it back to amazon in the A.M great now i have to deal with then :/ Oh well i guess i'm getting an Ipad2. I am not a fanboy heck im not a fan oh most apple products but come on a $500 dollar product only to arrive DOA doesnt fly. Over all the tab looked nice its really sleek thin and light but i wasnt all that thrilled with the plastic back for $500 i prefer something a little bit more durable like real metal not faux brushed metal. At the end of the day i don't know who is to blame. Amazon for thier poor packaging or samsung for a poor product i feel that i will be much easier to just go into an apple store pick an ipad up and if i have any problems i can just go back to the store in order to return instead of dealing with two companies with mediocre customer service. When i drop that much money on something i expect it to work point blank.
Why not just pick one up at BB? No shipping involved
May be a bad unit? You can call back amazon and ask them to send a replacement. Ok you had a bad experience but this can happen to any device. If you don't want to deal with online, you can always buy from local best buy store.
If you have already decided to buy the ipad, then good luck.
Sent from my GT-I9100 using XDA Premium App
Since when does Amazon have mediocre customer service? I have nothing but great things to say about Amazon. So you got a faulty product. They'll ship out a replacement and overnight it to you.
When you spend that much money, get it at a local store so ups or amazon or who even doesn't ship it like crap. Sounds like you are just angry you can't simply walk into a local store and exchange it for one of thousands of other perfectly built units...
Lesson learned.
yeah i would of picked it up at BB if it wasn't so cheap on amazon. I live in chicago so Taxes is 10% and out of 500 thats about $50 so its $550 it total. And since im a student i get free amazon prime so i get next day shipping for $4 and amazon doesnt charge taxes so its$504 in total the difference is a pretty big chunk of change in my opinion. I don't know i really want the fastes possible solution because i have a trip coming up so ill talk to amazon tomorrow to see what they can do.
tonyurquiza said:
So i received the tablet today from amazon. Upon arrival i noticed the really poor job of packing on amazon's part. The box was a cheap thing box with not type of padding like bubble wrap or packing peanuts. My question is who in their right mind decided to ship a $500 item under such poor conditions. I've bought books on amazon with better packing than this! So i open the boxes and take out the tablet and attempt to power it on. No Dice! In every unboxing that i have seen online the reviewer was able to power on the tablet no power. So i think to myself, ok let me plug this in so i plug it in and press the power button and i see the galaxy tab 10.1 screen so you would think hooray right? Wrong! it immediately changed to to this weird battery power off screen and it was a cycle it would come on the turn off on and of etc.. so i think leave it plugged in for a half hour. i come back to find the tablet doing the same thing over and over and over again. At this point i'm fed up! so i call samsung and they could offer me no better solution but to leave it plugged in two hours straight and attempt to power it on again... really? so i do as i was told and still no cigar. So i realized that there is not much to do but send it back to amazon in the A.M great now i have to deal with then :/ Oh well i guess i'm getting an Ipad2. I am not a fanboy heck im not a fan oh most apple products but come on a $500 dollar product only to arrive DOA doesnt fly. Over all the tab looked nice its really sleek thin and light but i wasnt all that thrilled with the plastic back for $500 i prefer something a little bit more durable like real metal not faux brushed metal. At the end of the day i don't know who is to blame. Amazon for thier poor packaging or samsung for a poor product i feel that i will be much easier to just go into an apple store pick an ipad up and if i have any problems i can just go back to the store in order to return instead of dealing with two companies with mediocre customer service. When i drop that much money on something i expect it to work point blank.
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Click to collapse
Really? return the tablet and go get yourself a ipad. Troll
Hmmhh... Fanboy starts trolling
sent from my Desire...
dazz87 said:
Really? return the tablet and go get yourself a ipad. Troll
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Click to collapse
lololol troll?! Well I don't see how im a troll? I mean why would I get a gt in the first place?! I mean this forum is great but then you have people like this who are quick to cry troll. Your quick to judge I didn't even resolve my issue before you open your mouth. I just said I wanted an ipad because I actually used one and ita flawless not gonna lie it feels sturdier os is stable and tons of apps and accessories but I love the Android os and the fact you get to customize it more then IOS. I know honeycomb is practically a beta and unfinished os but I don't mind I know great things are in store for it like windows phone I got it before the nodo update knowing its gonna be a great platform and look now here comes mango to make it a heavy hitter. So so call me a troll I think all the major os,s are great and I give everything a chance.
FYI I talked to Amazon and im giving this tab another shot turns out their chat support runs rings around their phone support. So troll on that!
tonyurquiza said:
lololol troll?! Well I don't see how im a troll? I mean why would I get a gt in the first place?! I mean this forum is great but then you have people like this who are quick to cry troll. Your quick to judge I didn't even resolve my issue before you open your mouth. I just said I wanted an ipad because I actually used one and ita flawless not gonna lie it feels sturdier os is stable and tons of apps and accessories but I love the Android os and the fact you get to customize it more then IOS. I know honeycomb is practically a beta and unfinished os but I don't mind I know great things are in store for it like windows phone I got it before the nodo update knowing its gonna be a great platform and look now here comes mango to make it a heavy hitter. So so call me a troll I think all the major os,s are great and I give everything a chance.
FYI I talked to Amazon and im giving this tab another shot turns out their chat support runs rings around their phone support. So troll on that!
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Click to collapse
i think the legit truth is that you had 3x bad luck. A. terrible packer, B. non working product, C. a complete noob phone support 1st day worker.
I've been an Amazon prime customer for years. Put a request in online for someone to call you. You get a call from their Customer Service in minutes, and they will resolve the issue immediately. I have done this numerous times, and is also why I'm willing to pay 70 dollars a year for Prime.
You know. It sounds to me like what we actually have here is a guy who was too impatient to hold the button down for the 5 seconds required to start the boot up process.
Try it yourself with your tab. First shut it down. Next press the button for a second. What happens? Nothing, black screen. Do this repeatedly, each time just press the on button for less than a second.
Now get fed up and plug it in. What do you see? The battery icon for a little while then nothing. Press the on button for a second. What do you see? The battery icon which goes away after a little while.
So, OP. If you still have the unit, try holding the on button down for 10 seconds and see what happens. If not, Amazon customer service will be happy to accept it as a return. But please, don't bad rap Amazon or Samsung for this problem until you make sure the problem is not yours.
I had the same problem. In my case it was because the battery was totally drained. After charging for 15 minutes it started up just fine and has worked fine ever since. As for Amazon's packaging, the interior of the Tab's box is so well protected, and the box is so light the packaging isn't a problem.
MisterEdF said:
I had the same problem. In my case it was because the battery was totally drained. After charging for 15 minutes it started up just fine and has worked fine ever since. As for Amazon's packaging, the interior of the Tab's box is so well protected, and the box is so light the packaging isn't a problem.
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Click to collapse
he stated he did as the samsung rep told him and charged it for 2 hours......so it wasnt the battery
tonyurquiza said:
I am not a fanboy heck im not a fan oh most apple products but come on a $500 dollar product only to arrive DOA doesnt fly.
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To be fair, any product of any value will have "some" chance of being DOA. Being DOA doesn't mean it was dead when it left the Samsung factory or Amazon warehouse as it could have died en route (most likely cause as you mentioned the lack of packaging).
tonyurquiza said:
Over all the tab looked nice its really sleek thin and light but i wasnt all that thrilled with the plastic back for $500 i prefer something a little bit more durable like real metal not faux brushed metal.
Click to expand...
Click to collapse
Many people said the same thing about the flimsy looking back of the Samsung Galaxy S II. However, I saw this video http://www.youtube.com/watch?v=ErXqnQKs-tA and it just goes to show that Samsung really do know how to design products. Although materials may feel lightweight and cheap, I'm fairly sure they'd be robust and reliable. After all, Samsung would incur the cost via warranty repairs if they made it poorer quality so it's probably cheaper for Samsung to use high quality material.
Overall, I do think it is strange for Amazon to provide no packaging protection for an item like this. At the very least, complain to Amazon, they might give you a goodwill gesture coupon/voucher or part refund for the hassle.
Wish some of you immature members would stop calling the OP a troll. No evidence of that. He is just angry and disappointed with the tab. Anyone else who is disappointed should watch out, since we have immature members on this forum that call people trolls out of the blue. Just if I would call those that do just simple minded FanBoys.
you don't even have to call Amazon, just go into your account, choose returns, and choose replacement. They will ship you a new tab overnight (if its currently in stock) And print out a label and drop the old one off at UPS/fedex/usps, whatever carrier they choose.
I get a minimum of 5-10 packages a month from amazon, ive been a Prime member for 3 years at least. Ive seen super expensive items come with the worst packing ever, and some of the cheap items, super secure. I'm not exactly sure why some things are packed better than others. You can go into your account and rate the packaging job on every item you order from them. Anytime something gets damaged I go ahead and do that.
tonyurquiza said:
So i received the tablet today from amazon. Upon arrival i noticed the really poor job of packing on amazon's part. The box was a cheap thing box with not type of padding like bubble wrap or packing peanuts. My question is who in their right mind decided to ship a $500 item under such poor conditions. I've bought books on amazon with better packing than this! So i open the boxes and take out the tablet and attempt to power it on. No Dice! In every unboxing that i have seen online the reviewer was able to power on the tablet no power. So i think to myself, ok let me plug this in so i plug it in and press the power button and i see the galaxy tab 10.1 screen so you would think hooray right? Wrong! it immediately changed to to this weird battery power off screen and it was a cycle it would come on the turn off on and of etc.. so i think leave it plugged in for a half hour. i come back to find the tablet doing the same thing over and over and over again. At this point i'm fed up! so i call samsung and they could offer me no better solution but to leave it plugged in two hours straight and attempt to power it on again... really? so i do as i was told and still no cigar. So i realized that there is not much to do but send it back to amazon in the A.M great now i have to deal with then :/ Oh well i guess i'm getting an Ipad2. I am not a fanboy heck im not a fan oh most apple products but come on a $500 dollar product only to arrive DOA doesnt fly. Over all the tab looked nice its really sleek thin and light but i wasnt all that thrilled with the plastic back for $500 i prefer something a little bit more durable like real metal not faux brushed metal. At the end of the day i don't know who is to blame. Amazon for thier poor packaging or samsung for a poor product i feel that i will be much easier to just go into an apple store pick an ipad up and if i have any problems i can just go back to the store in order to return instead of dealing with two companies with mediocre customer service. When i drop that much money on something i expect it to work point blank.
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Click to collapse
Just to let you know, your keyboard does have a spacebar and a period key.
brobits said:
Just to let you know, your keyboard does have a spacebar and a period key.
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Just to let you know, if you actually read his post you'd see he's used both just fine.
Why buy it from BB and pay tax and have 14-day instead of 30-day return policy.
So quick run down, I pre-ordered the phone on launch day of announcement, and the phone came in today. i was so excited! anyways messing around with it some, and it was pretty damn cool! got on my car, had the phone on my lap, took a turn and it went in between the car seat, and the center console ( "pit of death", or "the void" as i call it ). Once i got home, and started to fish for the phone, and when i grabbed it i heard a crack. This is the result....
im now contacting google to see how much it would cost to get it fixed since i didnt get the protection plan (first phone that ever broke on me so i thought i would be fine), if not just repair it myself.
Edit:
So to give users a TL,DR version of the scenario, I was handed over to another company for no warranty support. OEM parts so not bad. replacement cost for screen is $150.
damnnnnnn that hurts i have already ordered the few cases.
I'm gonna go by Verizon in the morning, see if they have a case for a decent price. I dropped my Note 7 in the void a few times, but since it was on recall I couldn't care less. Now that I'm stuck with the Pixel XL for 2 years, I am gonna protect it lol. Keep us updated on the cost of repairs, though. I didn't get the insurance either
That sucks man. Let us know how much will be to fix it.
That blows... :/ Makes me kinda glad I ordered it with a case and glass screen protector.
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
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:crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying:
for you.....
One reviewer had a 5 inch pixel that broke the screen. Seems even with gorilla glass these phones are fragile. Waiting on mine from the google but ordering a good case now...
As I'm fretting about why my order has been processing for 50 hours now I see this and now I feel less crappy.
My condolences OP.
If you used a Credit card to purchase it you may have some kind of protection
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
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Click to collapse
I was worried about this exact thing. Does Google not have an official repair service set up for incidents like this? If so, this is going to be really bad for anyone who hasn't purchased the protection..
Sent from my Nexus 6P using XDA-Developers mobile app
Can you not add the insurance after the purchase within a certain time? Make the claim afterwards? Just a thought
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
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Click to collapse
Wow major bummer.. ordering one of those rhinobumper thingy's that xda promoted... the video sold me, I'll try it to protect my baby.
Bummer! Although hearing you called Google and are getting bounced between them AND HTC is very disheartening! Thought this phone was "the first by Google"?! And that HTC was basically a silent partner. If indeed the case, Google should be handling this themselves, not bouncing people off to HTC...a vendor who isn't even on the marketing materials!
bradley26 said:
Can you not add the insurance after the purchase within a certain time? Make the claim afterwards? Just a thought
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This. Most of these policies have a week or two grave period where you can opt in.
Sent from my Pixel XL using Tapatalk
For some reason, Google won't let you add warranty after placing the order (preorder). It has to be at order time itself.
I tried to add warranty even before my phone was shipped, and was told "No"
If paid with credit card, there may be hope. Or add square trade warranty.
sulpher said:
Wow major bummer.. ordering one of those rhinobumper thingy's that xda promoted... the video sold me, I'll try it to protect my baby.
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Click to collapse
Yeah i ordered one of those too, but also had it with the OEM clear one they have in the Google Store when i placed my order.
DanRyb said:
Bummer! Although hearing you called Google and are getting bounced between them AND HTC is very disheartening! Thought this phone was "the first by Google"?! And that HTC was basically a silent partner. If indeed the case, Google should be handling this themselves, not bouncing people off to HTC...a vendor who isn't even on the marketing materials!
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Click to collapse
Yeah sucked getting bounced back to each other. I'll probably try giving them a call again in the morning to see what happens then. Hopefully I wont get bounced around by them and get this resolved by them, I would like to try to avoid a 3rd party if possible.
so i just realized not too long ago after removing the case that there is a slight bump on the back side of it too. I really hope it doesn't affect the internals in any way shape for form.
I was on the fence about buying a case. I am now buying a crazy fancy one.
$900 for a phone that easily cracks?
HTC is handling repairs I read somewhere. It sounds like they may not have all their ducks in a row yet between HTC and Google on repairs.
I forgot and when I went back to order a case they were all sold out. If you are in my shoes, how to protect your OP5 until cases come out or in stock? I'm sure it comes with a preinstalled screen protector at least, maybe leave the plastic on the back? All ideas are welcome
i had the welcome package in my cart but it said out of stock. I checked out and it only charged me for the phone. I figured it would just charge me later when it was back in stock (it was $60 cheaper than it shows now). It only shows I ordered a phone
I'm looking for a case but not having luck. I guess I'm just going to be extra cautious
I talked with an agent from oneplus... obviously the phone just went out buddies xd and it doesn't have accessories yet
They are going to request them soon
I ordered just the phone... don't plan to use any case...
same here
I ordered a Slickwraps leather skin. It should be here by the time I get the phone.
lechon3x said:
I ordered a Slickwraps leather skin. It should be here by the time I get the phone.
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Have you used them before, does it cover the camera hump? Also, they are on pre-order how do you know you'll get it in time?
SysAdmNj said:
Have you used them before, does it cover the camera hump? Also, they are on pre-order how do you know you'll get it in time?
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I've used them on several devices. They usually don't provide a lip for the camera lenses. I lay my phones down on a soft surface so scratching is not an issue. When I placed the order it said that they were in stock so I'm just assuming. I'll keep you updated
elijahblake said:
i had the welcome package in my cart but it said out of stock. I checked out and it only charged me for the phone. I figured it would just charge me later when it was back in stock (it was $60 cheaper than it shows now). It only shows I ordered a phone
I'm looking for a case but not having luck. I guess I'm just going to be extra cautious
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Click to collapse
Before it removes it from your cart, there was a window telling you that it wasn't available, and that it would be removed if you continued, with the with-bundle price crossed out, and the reduced price listed.
I did add it to my car .... When checking out it was sold out ?
Sent from my SM-N900T using XDA-Developers Legacy app
namartlu said:
I ordered just the phone... don't plan to use any case...
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This, atleast for now. I'll definitely get a screen protector and a tpu-case for party's and when traveling.
Same. Got phone but cases sold out. I'm sure 3rd party will be available soon.
I had an otterbox with my old motorola defy for years. i ordered yesterday the oneplus but screenprotector and case from otterbox was out of stock. So i ordered the otterbox at otterbox.de . This shop has an option for country selection.
But i still need the screenprotector. The lack of cases and screenprotectors are a pitty btw.
I'll use the Spigen Rugged Armor case, it's the best in my opinion.
Same, but I was able to order an Orzly clear case on eEbay UK.
BruceLetto said:
... The lack of cases and screenprotectors are a pitty btw.
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The OnePlus 5 comes with a factory preinstalled screen protector, check the "What in the box?" section of the OP5 specifications web page. I have an inexpensive ($9USD) Catman soft back cover with gold trim ordered but it won't arrive in time for my phone so I likely leave the back protection strip on the phone and baby it for a while. The price is cheap enough that I may buy something else if more desirable covers become available and in stock before it arrives. These cases are actually clear except for various top and bottom trim colors and accents around the camera, flash and side button holes. Some of the pre-launch "leaked" OP5 pictures showed these cases.
I kept refreshing and trying again. I eventually got the welcome package too
0xTJ said:
Before it removes it from your cart, there was a window telling you that it wasn't available, and that it would be removed if you continued, with the with-bundle price crossed out, and the reduced price listed.
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I closed the pop-up with the cross on the top right corner and re clicked on "Purchase", I had to do it 3 times and I got it.
I ordered the 8/128 with the carbon bumber case. I see a ship date of today but I did hit the cancel button last night but it doesn't do anything. No confirmation no sorry your order can't be cancelled. Oh well at this point if it comes it comes. To be honest I'm just not impressed with it and don't think I'll be able to ditch my S8. The overwhelming thing I like about Oneplus is the community but it is summer now and I don't have as much time to root and play with my toy, lol. If it comes I'll take it for a test ride and see how I like it. Maybe keep it as a spare but the Essential is also coming as well as the Pixel 2 by LG which I have a feeling will have a little G6 heritage.
3DSammy said:
...comes with a factory preinstalled screen protector
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tempered glass like the one out of stock or just a thin foil? I would prefer the first but expect the last, like it was on all the 5s seen in a lot of review videos