Hi, I bought my GS4 i9500 around 2 months ago, and few days ago while I was listening to music, someone called me and I noticed that the phone was a bit hot. I'm not exactly sure that that was the source of this problem.
Anyway, when I put the phone down, it didn't work, and after a few seconds it rebooted.
Ever since it rebooted it keeps doing problems - it reboots once in a while, the wi-fi doesn't work, and the touch is delayed sometimes (it doesn't respond for a while, and after a few seconds it suddenly responds to all the gestures I did over the last few seconds.).
I tried factory resting it, change frimware, clear cache and everything, and still nothing worked. It still does these problems.
I took it to the store where I bought it and they flashed it, and still it didn't solve it.
The problem is I rooted the phone, and I'm afraid the warranty won't be accepted if I send them the device.
Anyone knows what the problem might be?
Sorry for my bad English.
Thanks.
Danieliko said:
Hi, I bought my GS4 i9500 around 2 months ago, and few days ago while I was listening to music, someone called me and I noticed that the phone was a bit hot. I'm not exactly sure that that was the source of this problem.
Anyway, when I put the phone down, it didn't work, and after a few seconds it rebooted.
Ever since it rebooted it keeps doing problems - it reboots once in a while, the wi-fi doesn't work, and the touch is delayed sometimes (it doesn't respond for a while, and after a few seconds it suddenly responds to all the gestures I did over the last few seconds.).
I tried factory resting it, change frimware, clear cache and everything, and still nothing worked. It still does these problems.
I took it to the store where I bought it and they flashed it, and still it didn't solve it.
The problem is I rooted the phone, and I'm afraid the warranty won't be accepted if I send them the device.
Anyone knows what the problem might be?
Sorry for my bad English.
Thanks.
Click to expand...
Click to collapse
you dont have other then flash stock and send it to warranty, they may not check binary counter.
it may be a hardware issue.
samersh72 said:
you dont have other then flash stock and send it to warranty, they may not check binary counter.
it may be a hardware issue.
Click to expand...
Click to collapse
What should I do if they do not accept it?
Any way of knowing whats wrong with the device?
Related
Hi, im just wondering if anyone is having this problem. Im on an I9505 and am getting some horrible crashes. Im struggling to pin point what is causing it as it happens at random times. Sometimes I can go days with no problem but then out of the blue it will crash. What happens when it crashes is the bad bit though. It goes into a boot loop, it starts, displays samsung screen, goes into animation, stops halfway and then reboots again.
I have to take the battery out for a few mins and it usually restarts.
I have tried pretty much every firmware there is and it does it with everyone.
Ive tried restoring to factory, wiping cache etc.
Im now at the point of returning the phone as ive pretty much had enough now but i thought id throw it out there and see if anyone else is having this problem.
Im now in the process of reflashing back to MDM and trying one last time.
Someone please Help
I have never had such problems. It crashed once, but it was my fault so it doesn't count. If you have tried everything, then probably the phone is messed up and giving it back to the shop is the right decision to make.
bennetski said:
Hi, im just wondering if anyone is having this problem. Im on an I9505 and am getting some horrible crashes. Im struggling to pin point what is causing it as it happens at random times. Sometimes I can go days with no problem but then out of the blue it will crash. What happens when it crashes is the bad bit though. It goes into a boot loop, it starts, displays samsung screen, goes into animation, stops halfway and then reboots again.
I have to take the battery out for a few mins and it usually restarts.
I have tried pretty much every firmware there is and it does it with everyone.
Ive tried restoring to factory, wiping cache etc.
Im now at the point of returning the phone as ive pretty much had enough now but i thought id throw it out there and see if anyone else is having this problem.
Im now in the process of reflashing back to MDM and trying one last time.
Someone please Help
Click to expand...
Click to collapse
Before heading to shop flash original firmware+kernel
use triangle away to reset binary count (version3 works with stock kernels)
linuxnubee said:
Before heading to shop flash original firmware+kernel
use triangle away to reset binary count (version3 works with stock kernels)
Click to expand...
Click to collapse
Yeah all done and now sent away to Samsung. The guy in carphone warehouse said to be honest, he has had quite a few back with several types of issues especially overheating. He also said that considering the high value of the handset, Samsung would be very unlikely to try and fault find the problem and would most likely send me a new one. Should take a week to two weeks.
bennetski said:
.Should take a week to two weeks.
Click to expand...
Click to collapse
Keep us informed how it will end, pls.
spamtrash said:
Keep us informed how it will end, pls.
Click to expand...
Click to collapse
Just to keep you up to date. Phone is still with Samsung, will be two weeks tomorrow but repair tracker says they are waiting fr parts they do not keep in stock so im guessing it was broken some how, Damn annoying though, im paying a contract for a phone I havent got. Ill let you know when I get it back.
Let me start off by saying that this issue started back at the beginning of Dec 2015. I've had the phone since winter 2014, and for a year, it was the most amazing phone ever. However, one day as mentioned beginning in dec 2015, the phone began running extremely slow and was restarting frequently. I assumed it was a just a OS issue, and so I did a system factory reset. However, the problem persisted even after a reset and cache clearing. So I called up Samsung, and then told me to send in the phone to get looked at. Since then...I have sent in the phone 4 times to get looked and each time, Samsung has said there is no issue pretty much. I've tried phone with different new batteries, and the same problem still occurs.
The oddest thing that I've noticed with this issue is the phone runs smoothly and flawlessly, when there is no SIM card inserted. But, as soon as I insert my At&T sim card into the phone, all the lagging/restarting issues occur. It's been a frustrating 3 months trying to deal with issue, and i'm at the point where i'm throwing in the towel and calling it quits on trying to fix this phone that costed me so much money.
At&t reps were clueless when I brought this issue to them today, and told me to call samsung....even though samsung says at this point it's a network provider issue and that I bring it to At&t. I've googled this issue and couldn't find anything on this. Posting on here is my last ditch effort, and if anyone knows anything that can, I would very much appreciate it. If not, i'll prob buy a new phone out of pocket.
having the same issue since 2 days after sim change
Hi, I recently switched my carrier and inserted a new sim. Phone worked fine initially but after 1 day it has started working extremely slow. It sometimes does not wake up from sleep even when i press the home button repeatedly. Sometimes it hangs and then gets into bootloop. I factory reset my phone yesterday and the issue resolved initially but when i installed and restored my watsapp messages, the issues started all over again. Now i am thinking of flashing my phone with a different ROM and see if it helps.
doctor geek said:
Hi, I recently switched my carrier and inserted a new sim. Phone worked fine initially but after 1 day it has started working extremely slow. It sometimes does not wake up from sleep even when i press the home button repeatedly. Sometimes it hangs and then gets into bootloop. I factory reset my phone yesterday and the issue resolved initially but when i installed and restored my watsapp messages, the issues started all over again. Now i am thinking of flashing my phone with a different ROM and see if it helps.
Click to expand...
Click to collapse
thanks dr. geek, keep me posted on how that goes.
Problem persisting even after flashing a new rom
I flashed a 5.1.1 australian ROM downloaded via sammobile. but the phone started hanging again this morning. I am beginning to wonder if its an hardware problem.
I have the same problem ...
Have had my Note 4 since November 2014. And it havebeen working flawless, running rooted and everything Until yesterday when i was just casually using my phone and it started to lag and restart, no difference whatever rom. So i tried for a whole day to get it into official firmware with alot of error messages in the progress about the internal memory etc, i ended up repartitioning, and modifying my PIT-file until i finally got it working. And the same issues did still exist. Now the thing that seemed to work for me was to change battery, now it seems to run again without lagging, or anything. Tho it wont restart properly without restarting twice by itself..
filosofenkalle said:
I have the same problem ...
Have had my Note 4 since November 2014. And it havebeen working flawless, running rooted and everything Until yesterday when i was just casually using my phone and it started to lag and restart, no difference whatever rom. So i tried for a whole day to get it into official firmware with alot of error messages in the progress about the internal memory etc, i ended up repartitioning, and modifying my PIT-file until i finally got it working. And the same issues did still exist. Now the thing that seemed to work for me was to change battery, now it seems to run again without lagging, or anything. Tho it wont restart properly without restarting twice by itself..
Click to expand...
Click to collapse
Hi, i doubt it to be a battery issue. Anyways, i would really appreciate if u post an update again after 1-2 days. i just want to confirm it before spending money on a new battery.
doctor geek said:
Hi, i doubt it to be a battery issue. Anyways, i would really appreciate if u post an update again after 1-2 days. i just want to confirm it before spending money on a new battery.
Click to expand...
Click to collapse
Hey yeah, well. you're right. I only got up to 3 hour use before same problems started to occur again. I have officially given up now tho, it must be a hardware failure. Im going to send it in.
its the EMMC chip bug
filosofenkalle said:
Hey yeah, well. you're right. I only got up to 3 hour use before same problems started to occur again. I have officially given up now tho, it must be a hardware failure. Im going to send it in.
Click to expand...
Click to collapse
I am also getting a black screen sometimes before booting which says "ddi EMMC error". I think my nand chip is corrupted. Is any one of u getting the similar error?? Also flashing my phone with a PIT file can solve the issue ??
doctor geek said:
I am also getting a black screen sometimes before booting which says "ddi EMMC error". I think my nand chip is corrupted. Is any one of u getting the similar error?? Also flashing my phone with a PIT file can solve the issue ??
Click to expand...
Click to collapse
Im getting the same, i guess you could try it. But from what ive read it seems like the only fix is for samsung to exchange your phone, or change motherboard.
Good luck with samsung fixing it. I sent it in 4 times and each they responded "no problem found". I gave up and bought a moto e.
Flashed again with PIT+Re-partition
nguyen3706 said:
Good luck with samsung fixing it. I sent it in 4 times and each they responded "no problem found". I gave up and bought a moto e.
Click to expand...
Click to collapse
Yesterday i flashed my phone again, this time with a PIT file and repartitioning checked. Eveything went fine but the phone went into recovery booting bootoop initially but started on its own after a few bootloops. It worked fine for sometime, but when i entered my samsung account and it started to restore my msgs, call logs and apps, after 1 hour or so it started to freeze all over again. I am starting to think that some app could be a reason too. Now i will flash again and keep using it without restoring my old phone and installing only a few essential apps and see what happens
---------- Post added at 03:28 AM ---------- Previous post was at 03:26 AM ----------
I also installed an app from the play store EMMC brickbug check but it says that my NAND chip is sane (fine i guess)
Same happens to to my note 4 snapdragon phe.
Any updates ? Did anyone got it back fixed from Samsung?
Good luck
My T-mobile Note 4 started experiencing this same issue last week. Is this a coincidence or something more? For everyone with the same issue, has your phone been slightly warmer at the top?
I purchased a new Anker battery to see if that will resolve the issue and will test it when it comes. But I think the emmc is starting to go bad? It seems to work fine without a SIM card inserted also.
I just received from samsung that they need to replace the motherboard, and of course the warranty isnt covering up since i rooted it. And they're going to want 540 USD from me to do that. Sigh, last phone i bought from samsung for sure.
it'll crash it self, try to reboot (like an infinite loop) but it just freezes up during reboot. it would usually take about 3-7 hours to reboot after i kept restarting it myself. today it took about 18-22 hours. also its acting slow if i am lucky to get it back up, lots of lag. I tried a factory reset, it didnt work (it failed). So I flashed it with an application named odin after I downloaded the stock AP, BL, CP for tmobile. (tmobile phone btw)
no one has ever attempted to ever flash this phone or trying anything crazy on it. it just started happening out of no where. I have asked tmobile for a replacement. I waited a week because they said they were out of stock, I called today and they said the new phone wont be in for another 27 days... hahaha.
anyways, the problem is more than just annoying as you could imagine. what would do you guys recommend me to do? I have already lost all my data on my phone. i dont care about whatever is on there anymore, i cant even make a phone call or a text on this thing. i am about to download ODIN, the stock firmware files and try flashing it like that again. I did that last time about 4 times because even after I did that, it was still having problems and kept starting. there is something seriously wrong with this phone, but i dont know what? I dont know what to do
any thoughts? I think it may just be a hardware issue
If you have already tried flashing it with ODIN and same issue persists.. then it definitely is a hardware issue
Get it replaced ASAP
I also think it's the hardware. The processor is maybe damaged or is overheating.
okay great, my thoughts exactly. just 20 more days until tmobile will have my replacement...
Hi all I have a Samsung s8+ on Vodafone UK and have got the same problem as many people out here device freezes and then reboots out of nowhere after reading endless comments on it and not getting anywhere I noticed that my phone freezes and reboots 9 out of 10 times when I'm outside and it's cold now I was wondering if anyone else has found that when there outside and have their device out it does this? Quick example I walked to the gym today which is a 10 min walk and on the way there it did it once then on my way back it did it twice now whilst being at the gym it didn't do it and being back home now for about 3 hours it hasn't happened once. Imo it's the hardware but I want to know if anyone else experienced it in this way or maybe this will trigger a lightbulb moment and we get a solution.
Thanks guys.
Quick edit: I have tried the hard reset, the factory reset, smart switch, got the latest update and device is 3 months old
Hmdutch said:
Hi all I have a Samsung s8+ on Vodafone UK and have got the same problem as many people out here device freezes and then reboots out of nowhere after reading endless comments on it and not getting anywhere I noticed that my phone freezes and reboots 9 out of 10 times when I'm outside and it's cold now I was wondering if anyone else has found that when there outside and have their device out it does this? Quick example I walked to the gym today which is a 10 min walk and on the way there it did it once then on my way back it did it twice now whilst being at the gym it didn't do it and being back home now for about 3 hours it hasn't happened once. Imo it's the hardware but I want to know if anyone else experienced it in this way or maybe this will trigger a lightbulb moment and we get a solution.
Thanks guys.
Quick edit: I have tried the hard reset, the factory reset, smart switch, got the latest update and device is 3 months old
Click to expand...
Click to collapse
Why do you think it's the hardware?
Flash a new stock rom using Odin. Get the latest version for your device and carrier.
partcyborg said:
Why do you think it's the hardware?
Flash a new stock rom using Odin. Get the latest version for your device and carrier.
Click to expand...
Click to collapse
Because it only seems to happen outside I went from last nights post to this morning without reboot but as soon as I stepped outside within 10 min it happened then I tried replying to this post and it happened again so yeah done this reply twice. I'm currently inside and it hasn't happened. I don't know if it's the battery is being sensitive to temperature changes after the exploding ones but I don't seem to have this problem indoors I was outside for roughly 25 min and it rebooted twice consistent with other times now I have read a comment of a guy describing the same problem and he had his motherboard replaced and the phone seemed to be working fine after that but there has not been an update after that so I'm not sure if that was a long term solution.
Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
After some crashes, I loose my wallpaper
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...
killersky4 said:
Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...
Click to expand...
Click to collapse
Did u root your phone?
[email protected]@ said:
Did u root your phone?
Click to expand...
Click to collapse
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...
killersky4 said:
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...
Click to expand...
Click to collapse
I have same problem, but that time my phone was rooted and i sovled it by root too.
Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).
If the phone is covered by warranty you may ask if you can get a replacement. They should have all your problem reports. I think that would be best instead of rooting it for now. You can root, but it's a gamble and the issue may be hardware, if you do root and issue persists, you lose warranty
killersky4 said:
Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).
Click to expand...
Click to collapse
You should ask for hardware problem to ASUS center because if you root your phone, ASUS will not responsible for your device any more.
Thank you for your answers.
I already told Asus that the updates didn't fix anything and I thought it was a hardware problem. But they did the same thing again: update, test, their tests pass so they send my phone back to me. That's why I'm trying to figure out how to cause the problem.
I will ask if I can get a replacement if they return my phone without correcting the problem once again.
Asus give me a new motherboard and new camera. Now my phone works perfectly