[Q] Galaxy s4 won't activate even with clean esn - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

So I bought a galaxy s4 for sprint. I called to check the esn meid number sprint said it was clean and also checked it on swappa it also said it was clean. So I bought the phone. When I received it I tried activating it on my account dialing star 2 and talking to a rep. I give them the dec number and they said it can't be activateD???????? They said the " ID number is not compatible with this brand"? But it still has clean esn. The rep said it might of been flashed to use on a different carrier. S I've done research for 24 hours straight to to figure out this problem all I want is the phone activated on my sprint account. I going to talk to a guy about flashing the phone back to sprint, wanted to ask first to save the money maybe. So I've seen some similar post about flashing back but none with the same issue i have. What I've tired is CDMA tool, qpst and dfs but can't get the phone to respond when I click read. I've noticed today that I have the samsung drivers installed but not the Samsung diagnostic drivers, idk if that would make a difference but I'm going to try. Also I've noticed the network under the settings of the phone says samsung instead of sprint. The dec and hex number on the sticker under battery do match the ones under settings. The phone was rooted when I received it I completely put stock rom back on using Odin. But trying qpst and dfs I believe it has to be rooted to read ? Correct me if I'm wrong, so I re rooted the phone but it still didn't work or do anything. Idk what to do anymore any advice would be greatly appreciated I just want to activate this phone on my sprint account
Update: first of all I want to say thank you all for giving me advice on what to do. But I tried every single one and nothing seems to do what I want it to do sprint still says I can't activate it. Now with there stupid choice on just being able to activate the phone online instead of calling in is the stupidest thing sprint can do. They already suck with service. So about the sprint bootup logo I never see it maybe cause its unable to be activated, I don't know I tried putting the stock firmware on it still nothing. I tried calling boost to see if they could flash it back to sprint for me but they said they don't even have the phone in there system it's still sprints phone. Also I want to try to go to a sprint store but since the phone isn't activated on my account, without insurance I don't see what they could do for

It sounds like either a demo device for display purposes only or possibly a flashed esn.
If the esn was flashed it would show in the system as a different device.
Sent from my SPH-L720 using xda app-developers app

supercholo said:
It sounds like either a demo device for display purposes only or possibly a flashed esn.
If the esn was flashed it would show in the system as a different device.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Is there Any way to flash the esn back to sprint?

Gatorsare1 said:
Is there Any way to flash the esn back to sprint?
Click to expand...
Click to collapse
Try activating it online since it says Samsung as the network it should work on sprint same happened to me.
Sent from my GT-I9505G using XDA Premium 4 mobile app

Had the same thing happen to me a week ago on a different phone. The Sprint rep started a ticket to have them check on the phone's Dec and hex. They said on a rare occasion there will be an error and it can be fixed if it is truly a Sprint branded phone. Does it boot up with the Sprint logo?

I had this happen with my Optimus G that I got off eBay. I'm pretty sure that it had been flashed to a different carrier, so they couldn't activate it even though the ESN was technically clean. The Sprint phone rep told me that they "opened a ticket" on it, and a few days later I was able to activate it. I have no idea what they did internally to get it to work though.
EDIT: I take that back. It was my Evo 3D, not the Optimus G. I've had too many damn phones
Sent from my SPH-L720 using XDA Premium 4 mobile app

All u have to do is this is like a clean reset and it should fix the issue.. ##72786# type thar in the keypad.. Ur phone will restart after that and be working ok... Let me know if it helps.. Thanks...
Sent from my SPH-L720 using xda premium

Another possibility is the sim card is missing or from a different phone. Are you getting any signal at all when you power up the phone? If there's no signal then you might have a bad or missing card. From what I've gathered, sims between sprint LTE phones are not interchangeable. The card is matched with that specific phone. Swapping sims between same model phones won't work either. If this is the case then you need to call around to repair centers or corporate stores and repair centers to ask if they have sim cards for galaxy s4. Depends on where you go and who you talk to but it can be free or they can charge you.

w7excursion said:
Had the same thing happen to me a week ago on a different phone. The Sprint rep started a ticket to have them check on the phone's Dec and hex. They said on a rare occasion there will be an error and it can be fixed if it is truly a Sprint branded phone. Does it boot up with the Sprint logo?
Click to expand...
Click to collapse
No it doesn't boot up with sprint logo but it is a truly branded sprint phone the sticker in the back the prl number

It won't bootup to with the sprint logo until it is activated. If they flashed it to another carrier then that was removed. When you open up a brand new phone on first boot you won't get the Sprint logo until the phone fully boots and activates then it installs the Sprint specific files. What you should do is download the full mf9 tar file and install it with odin to make sure the phone has the correct radio and modem files installed for sprint network, then do the ##72786# entry in the dialer to factory reset the phone and activation status. Then try to activate the phone with Sprint.

cruise350 said:
It won't bootup to with the sprint logo until it is activated. If they flashed it to another carrier then that was removed. When you open up a brand new phone on first boot you won't get the Sprint logo until the phone fully boots and activates then it installs the Sprint specific files. What you should do is download the full mf9 tar file and install it with odin to make sure the phone has the correct radio and modem files installed for sprint network, then do the ##72786# entry in the dialer to factory reset the phone and activation status. Then try to activate the phone with Sprint.
Click to expand...
Click to collapse
what radio files are there???? and how do i find out if it does have the right radio files
I do know that the PRL file is sprints PRL
I also do believe the MRL code is sprints also because ive read that if it was flashed to metro pcs or cricket the MRL code would be 000000

cruise350 said:
It won't bootup to with the sprint logo until it is activated. If they flashed it to another carrier then that was removed. When you open up a brand new phone on first boot you won't get the Sprint logo until the phone fully boots and activates then it installs the Sprint specific files. What you should do is download the full mf9 tar file and install it with odin to make sure the phone has the correct radio and modem files installed for sprint network, then do the ##72786# entry in the dialer to factory reset the phone and activation status. Then try to activate the phone with Sprint.
Click to expand...
Click to collapse
Lol it always boots up with the Sprint logo before activating.

Perfect solution... go to ebay and pay $70ish to get it flashed to prepaid (straight talk) on verizon towers. You have no limitation on mods and flashing roms. However you will lose 4g.

w7excursion said:
Lol it always boots up with the Sprint logo before activating.
Click to expand...
Click to collapse
Actually, when brand new out of the box and first boot it will boot with the Samsung logo and during the first turn on the Sprint customization are added like all the sprint bloatware and boot animation. The second boot will then have the sprint boot. So if someone flashed it to a different carrier it wouldn't have the boot animation.

cruise350 said:
Actually, when brand new out of the box and first boot it will boot with the Samsung logo and during the first turn on the Sprint customization are added like all the sprint bloatware and boot animation. The second boot will then have the sprint boot. So if someone flashed it to a different carrier it wouldn't have the boot animation.
Click to expand...
Click to collapse
Sprint S4's always come with the boot animation out the box, whether or not its been flashed, when you flash a custom rom that is only when you lose sprints boot animation. Nothing is loaded afterward, All L720's come with sprint firmware, as I337 comes with AT&T firmware and so on and so forth.
You can just pay someone to repair the IMEI and MEID and reload a local Sprint PRL so it can be activated on sprint, I just did one yesterday for someone who had the same issue, $75 and they brought a cracked up galaxy s4 from sprint with a clean ESN as the donor.

Related

[Q] I am a stupid

I nucked up BIG time.
I had xxuamdk 4.2.2 i somehow* managed to upgrade from kies. now i have xxuemj8 4.3 BUT no network connection my imei has not changed at all. I tried upgrading radio via odin but no luck lots of radios didn't even worked. workking ones cannot registered on network. i tried installing other roms and no luck.
BUT something is fishy in here. when my phone says not registered on network. i tried calling myself from land line i got ring tone. but there isnt any action om my galaxy. when i turn on airplane mode i got carriers unreachable message.
*there is stupidity. i still cannot believe myself WHY I DID IT. I didn't even back up my efs.
So i don't know how to deal with it. What should i do???
sbugra said:
I nucked up BIG time.
I had xxuamdk 4.2.2 i somehow* managed to upgrade from kies. now i have xxuemj8 4.3 BUT no network connection my imei has not changed at all. I tried upgrading radio via odin but no luck lots of radios didn't even worked. workking ones cannot registered on network. i tried installing other roms and no luck.
BUT something is fishy in here. when my phone says not registered on network. i tried calling myself from land line i got ring tone. but there isnt any action om my galaxy. when i turn on airplane mode i got carriers unreachable message.
*there is stupidity. i still cannot believe myself WHY I DID IT. I didn't even back up my efs.
So i don't know how to deal with it. What should i do???
Click to expand...
Click to collapse
Download latest stock 4.3 firmware from Sammobile and flash in PDA section of Odin.
that may fix it.
.
Obagleyfreer said:
Download latest stock 4.3 firmware from Sammobile and flash in PDA section of Odin.
that may fix it.
Click to expand...
Click to collapse
Thanks in advance. Flashing right now.
No luck
Same...
i had this happen to my cspire phone today. It wont get past activation right?? Mine would try to activate on first one and go to different carrier like verizon, 2nd one just wouldnt activate at all. It acts like the modem is wrong but the sim card app's will tell you that its fully functional as does the settings menu, its just stuck in ROAMING mode.. I went through 2 of them this morning, My 2nd would keep trying to activate and then say no sim and crash out, so odin it back to samsung official status and go claim your warranty and don't touch it again. I did both with the knox 0x1 and far as i know that doesn't hold anything against your hardware warranty. Company should approve it as long as you have their original software back on there in the locked state.
[SP]JESTER said:
i had this happen to my cspire phone today. It wont get past activation right?? Mine would try to activate on first one and go to different carrier like verizon, 2nd one just wouldnt activate at all. It acts like the modem is wrong but the sim card app's will tell you that its fully functional as does the settings menu, its just stuck in ROAMING mode.. I went through 2 of them this morning, My 2nd would keep trying to activate and then say no sim and crash out, so odin it back to samsung official status and go claim your warranty and don't touch it again. I did both with the knox 0x1 and far as i know that doesn't hold anything against your hardware warranty. Company should approve it as long as you have their original software back on there in the locked state.
Click to expand...
Click to collapse
thanks for your advice dude but i couldn't care less about warranty i have friend work in there but i dont have time to go there and i cant be away my phone for my job for more than 1 hour. even right now i have wifi hot spot to use my phone. i have to fix it or i will have to buy a new one.
OK try this.
Flash a custom recovery, Philz is my recommendation.
Boot to recovery (hold volume up +power)
Them in recovery menu go to mounts and storage and format System, cache, data, pre load.
Now flash stock ROM again and keep fingers crossed.
Sent from my GT-I9505 using XDA Premium HD app
sbugra said:
thanks for your advice dude but i couldn't care less about warranty i have friend work in there but i dont have time to go there and i cant be away my phone for my job for more than 1 hour. even right now i have wifi hot spot to use my phone. i have to fix it or i will have to buy a new one.
Click to expand...
Click to collapse
Just telling you man the carrier couldnt even fix mine with their forced data fix from their system. The phone gets screwed up and not even odin can bring it back. You can get someone to pull your modem from their rom and try to flash over but it will fail. Once its there its like it cant untake it. I returned 2 by warranty today, im done with messing with this pos phone if thats all its going to do for me. But go in the store tell them the sim card went bad, they will piddle with it and try another card and it will do same crap, then they will finally break down and offer u a warranty phone. Mine were FREE!! You said you cant be away from the phone for more than 1 hour, well at this rate NOTHING is coming through your device at this point?? So your hotspot does nothing if the phone doesn't have a data connection? Mine would get stuck with the roaming triangle, you could do 611 and hang up and 4g would come on but then go away again. If thats the case you'd save time and hassle by just taking it in with official a odin full restore flash on it.

[Q] Blocked from AT&T after international travel

I have read through this forum for hours and in no way savvy with this stuff; I have learnt a lot so thank you but please help me.
I just don't know how to tell what the problem is with my phone therefore i don't know which of the 100s of solutions here to apply.
its a S4 i337 previously used on AT&T LTE network, I traveled overseas and used other country's sim card for a short time after giving it to service provider to program. i believe phone was rooted and settings changed for this to happen, though i did not do them or know what they did.
I returned to U.S. and reinserted AT&T sim, made one call, but phone seems to trigger anti theft or network suspend right after. I have had it unlocked twice by AT&T but first use thereafter seems to reblock me out of their network and i get message that this device is blocked from network use. When I call they say phone shows stolen and i repeat process above only to get reblocked again.
I don't know if it is APN settings, previous rooting or what that is causing this? I found an app called SuperSU on the phone, i clicked on its settings and clicked "full unroot" which made app icon disappear but can't tell if I am really unrooted or not. I have also done factory reset and lost everything already, I just want phone to work back on AT&T network as before.
Android version 4.2.2
baseband I337UCUAMF3
please help me… i am not sure if i need to reroot, delete binary counter, flash with files???? i have read some about odin files, don't know what is the latest and which sources are safe…just confused all around.
please someone tell me where to start
please tell me where to start? do i need safestrap?
samsondelilah said:
I have read through this forum for hours and in no way savvy with this stuff; I have learnt a lot so thank you but please help me.
I just don't know how to tell what the problem is with my phone therefore i don't know which of the 100s of solutions here to apply.
its a S4 i337 previously used on AT&T LTE network, I traveled overseas and used other country's sim card for a short time after giving it to service provider to program. i believe phone was rooted and settings changed for this to happen, though i did not do them or know what they did.
I returned to U.S. and reinserted AT&T sim, made one call, but phone seems to trigger anti theft or network suspend right after. I have had it unlocked twice by AT&T but first use thereafter seems to reblock me out of their network and i get message that this device is blocked from network use. When I call they say phone shows stolen and i repeat process above only to get reblocked again.
I don't know if it is APN settings, previous rooting or what that is causing this? I found an app called SuperSU on the phone, i clicked on its settings and clicked "full unroot" which made app icon disappear but can't tell if I am really unrooted or not. I have also done factory reset and lost everything already, I just want phone to work back on AT&T network as before.
Android version 4.2.2
baseband I337UCUAMF3
please help me… i am not sure if i need to reroot, delete binary counter, flash with files???? i have read some about odin files, don't know what is the latest and which sources are safe…just confused all around.
Click to expand...
Click to collapse
Take it to a best buy Samsung service counter and have them reflash the firmware or update it to MK2. Wipe everything (including internal and external SD card) Then, call att to unblock it again. If it relocks, then go back to the Samsung service counter, tell them the issue and see if they can restore your efs for you from a backup. If they can, do it and then unblock it.
If after all this it relocks, its not your device. Its att who are at fault. Then all you can do is to yell at them.
EDIT:
Another possibility is that the ppl who unlocked your phone overseas stole your imei number and used it to revive a blocked stolen phone. In that case your imei is in an international stolen imei database and you are probably out of luck.
Sent from my SGH-I337 using Tapatalk
RK said:
Take it to a best buy Samsung service counter and have them reflash the firmware or update it to MK2. Wipe everything (including internal and external SD card) Then, call att to unblock it again. If it relocks, then go back to the Samsung service counter, tell them the issue and see if they can restore your efs for you from a backup. If they can, do it and then unblock it.
If after all this it relocks, its not your device. Its att who are at fault. Then all you can do is to yell at them.
EDIT:
Another possibility is that the ppl who unlocked your phone overseas stole your imei number and used it to revive a blocked stolen phone. In that case your imei is in an international stolen imei database and you are probably out of luck.
Sent from my SGH-I337 using Tapatalk
Click to expand...
Click to collapse
Interesting. If the IMEI was stolen, what would the phone show? Would they clone the IMEI (so it would show the same IMEI) or would it come up as UNKNOWN or blank or something. Reason I am asking is that I've been try to fix an issue with my father-in-law's phone that completely lost the ability to connect to wifi/data after having his S4 "unlocked" in Vietnam to use a local SIM there. Tried may reflashes with MK2 and custom TW ROM's but none work with wifi anymore (data works ok).
If data and calling works then the imei is fine. Its some other issue..
Sent from my SGH-I337 using Tapatalk
All is speculation but there is a small posibility that when you gave your phone that person gave you another phone which indeed was stolen. Your best bet is to go to the samsung guys right now or learning how to restock your phone. You tube search videos How To Unroot & Unbrick Samsung Galaxy S4
so its been a few days now with no service. it turns out my phone has somehow been programmed with a different imei that comes up as stolen according to at&t. so the theory of my imei having been stolen is pretty possible. every time i have the phone unblocked from the network, one phone call or message causes it to trigger the stolen phone alert and kick me out the at&t network. i have been to the at&t store with my device and the original packaging that shows my original and correct imei but the one that the phone is registering on screen does not match what is on my actual handset sticker and original packaging. the phone never left my sight the entire trip so i am 100% positive my handset was never switched, if anything it was reprogrammed with the stolen imei and they stole mine which is now working fine out there for some crook
i just can't believe that at&t can't verify my original imei that came with the phone i bought from them and just reprogram my phone and get my service going again. its looking like i will need to find a way to recover my imei myself. although i just got the 4.4.2 update that force placed itself on my zero service phone. hope this post helps to alert others to be careful of this type of thing.
Wow! what country did u visit?
If your s4 had insurance I would report the phone as stolen and give the original Imei to be blacklisted and try to get a new phone.
Sent from my GT-I9505G using xda app-developers app
samsondelilah said:
I have read through this forum for hours and in no way savvy with this stuff; I have learnt a lot so thank you but please help me.
I just don't know how to tell what the problem is with my phone therefore i don't know which of the 100s of solutions here to apply.
its a S4 i337 previously used on AT&T LTE network, I traveled overseas and used other country's sim card for a short time after giving it to service provider to program. i believe phone was rooted and settings changed for this to happen, though i did not do them or know what they did.
I returned to U.S. and reinserted AT&T sim, made one call, but phone seems to trigger anti theft or network suspend right after. I have had it unlocked twice by AT&T but first use thereafter seems to reblock me out of their network and i get message that this device is blocked from network use. When I call they say phone shows stolen and i repeat process above only to get reblocked again.
I don't know if it is APN settings, previous rooting or what that is causing this? I found an app called SuperSU on the phone, i clicked on its settings and clicked "full unroot" which made app icon disappear but can't tell if I am really unrooted or not. I have also done factory reset and lost everything already, I just want phone to work back on AT&T network as before.
Android version 4.2.2
baseband I337UCUAMF3
please help me… i am not sure if i need to reroot, delete binary counter, flash with files???? i have read some about odin files, don't know what is the latest and which sources are safe…just confused all around.
Click to expand...
Click to collapse
You can do unroot and factory reset by follow this link
http://forum.xda-developers.com/showthread.php?t=2624397
I did it yesterday and good the news you can update your phone to 4.4.2

Can a Sprint S4 work on verizon with the GSM unlocking methods?

Hello all,
A buddy of mine asked me to help him out with a phone he got for his GF. It is a sprint phone, but they have Verizon. I have been searching high and low, I rooted the phone, supersu, busybox, the usual, used ssu.apk, tried several things, but cant get any progress. The thing is, I havet-mobile, so I only have a sim card, but when I put mine in it, it says "invalid sim", so I am not sure if that just means the phone wont work with tmobile, or I did not do it right. I can't seem to downgrade the baseband either. It current is a 4.4.2, with l720tvpuboa3,, when I try to use odin to put SPH-L720_MDC_Modem.tar.md5 on it, it gives me something along the lines of "secure check fail : mdm" and will not flash it.
I guess the main question, regardless of if I can get it to work with my tmobile sim, is will a Sprint s4 work on Verizon to begin with, before I go and further? If so, what else can I try?
I did some more reading, and installed a verizon rom on the phone, it seems to run just fine, is that all I need to do, and then try and have him add it to his account?
Sorry but a Sprint s4 will not work on Verizon without modifying the MEID. Even then you would need to pull the aa keys from a donor in order to get 1x/3g data.
Unfortunately how to do these things are not supposed to be talked about on XDA anymore.
Yet... A Google search should set you in the right direction.
Sent from my SPH-L720 using Tapatalk

Sprint Galaxy S8 converted to T-mobile made easy, I think?

So apparently all you need to do to convert your phones firmware from Sprint to T-Mobile is flash the stock BQK5 firmware (acquired directly from Sammobile) using Odin. After unlocking my sprint phone, I flashed this firmware with a T-mobile Sim installed. The phone booted up and upon it showing the home screen, shortly after it said something about it needing to restart and configure what I would assume is the newly installed T-mobile Sim. The phone booted, and all of a sudden instead of seeing the normal sprint boot sequence, I saw a T-mobile one instead. It caught me off guard because on my screen was Juvemex method of converting an S8 to any carrier firmware. I was both relieved and sad that I did not have to use Juvemex guide. Hope this helps anyone trying to convert their phone from Sprint to T-mobile. Obviously I have not tried that with any other carrier so I can only confirm this works on a sprint phone using the Sammobile firmware flashed with Odin. Good luck and let me know if this method works for you, knowledge is power:highfive::highfive::highfive:
How did you sim unlock your phone first?
I went to a 3rd party site and had them remote into my computer and perform the unlock. Unfortunately due to Xda rules I cannot advertise who it was specifically but I can say a general search on eBay does advertise the same type of service. Once that was done I did what I mentioned in the OP and my phone turned into a T-mobile one. It initially booted sprint which was obviously expected, but then it asked to reboot and then viola, T-mobile stock rom since

Flashing over Sprint firmware for Spectrum?

Hey team,
I have an SM-A205U that apparently was flashed for Sprint or Boost. I put a Spectrum (MVNO) sim in the phone and it works, but I can't get rid of the Sprint device registration failure notification. I think I saw during bootloader that it lists BST as provider.
I haven't been able to figure out how to get rid of that Sprint branding. It also shows up in "About Phone".
Which firmware do I need to load to get rid of it? I looked at sammobile, but don't know which one I need to download to have a brand-free firmware.
Any thoughts?
Do *#272*yourimei# and change csc to xaa and it will reboot and branding will be removed
allenjthomsen said:
Do *#272*yourimei# and change csc to xaa and it will reboot and branding will be removed
Click to expand...
Click to collapse
I tried that (just go to phone and dialpad that in?) nothing happened for me. I have a 205U that is locked to metro (metro bootup and stuff) im trying to make work with sprint.
Popping a sprint sim card in it I can't activate it.
kindest said:
I tried that (just go to phone and dialpad that in?) nothing happened for me. I have a 205U that is locked to metro (metro bootup and stuff) im trying to make work with sprint.
Popping a sprint sim card in it I can't activate it.
Click to expand...
Click to collapse
odd worked for me on my att branded 205u hmm let me do some checking and ill get back to you
Did you unlock your a20 first?

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