[Q] Can't access PhoneUtil - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

Hello all,
I tried searching the forum and google for this problem but haven't come across anything.
I really hope someone can help me out or I'm gonna have to buy a new phone.
I need to access the PhoneUtil menu by punching in *#7284# so I can continue with this procedure to enable AWS. But the menu is not coming up. I even restored the phone to factory settings but still no menu. USB debugging is enabled.
I followed this procedure when I first got the phone a few months ago and it worked. Now all of a sudden my phone only starts to detect Bell/Rogers network and not Mobilicity. So I'm guessing if I went through this process again it will work...but I can't get phoneUtil to pop up this time.
Any ideas?

Splifff said:
Hello all,
I tried searching the forum and google for this problem but haven't come across anything.
I really hope someone can help me out or I'm gonna have to buy a new phone.
I need to access the PhoneUtil menu by punching in *#7284# so I can continue with this procedure to enable AWS. But the menu is not coming up. I even restored the phone to factory settings but still no menu. USB debugging is enabled.
I followed this procedure when I first got the phone a few months ago and it worked. Now all of a sudden my phone only starts to detect Bell/Rogers network and not Mobilicity. So I'm guessing if I went through this process again it will work...but I can't get phoneUtil to pop up this time.
Any ideas?
Click to expand...
Click to collapse
Do you have an AT&T S4? And, if so, did you take the MF3 firmware update? Because if you do, and you did, you shouldn't have. The only thing you can do with a phone on MF3 is Root. No service menu, no Kies, No ODIN, and no going back.
If this is the case, there is a lot of information about it all throughout the General and Q&A sub forums and this information has been there for a while.
If it isn't the case, maybe you can give a little more information and someone can help you. Good luck.

Splifff said:
Hello all,
I tried searching the forum and google for this problem but haven't come across anything.
I really hope someone can help me out or I'm gonna have to buy a new phone.
I need to access the PhoneUtil menu by punching in *#7284# so I can continue with this procedure to enable AWS. But the menu is not coming up. I even restored the phone to factory settings but still no menu. USB debugging is enabled.
I followed this procedure when I first got the phone a few months ago and it worked. Now all of a sudden my phone only starts to detect Bell/Rogers network and not Mobilicity. So I'm guessing if I went through this process again it will work...but I can't get phoneUtil to pop up this time.
Any ideas?
Click to expand...
Click to collapse
did you install the phone util apk?

Yes I downloaded and installed phoneutil.apk from multiple sources many times, but the menu never shows. It's a Bell S4 not AT&T. Could I have installed the MF3 update even though its a Bell phone?
Not sure how to root but I can search. Will rooting it solve the problem?
If you need any other information let me know.

Splifff said:
Yes I downloaded and installed phoneutil.apk from multiple sources many times, but the menu never shows. It's a Bell S4 not AT&T. Could I have installed the MF3 update even though its a Bell phone?
Not sure how to root but I can search. Will rooting it solve the problem?
If you need any other information let me know.
Click to expand...
Click to collapse
I had the same problem too I think it is becoz of the OTA update..which disables that USSD code...did u find any solution how to solve the issue? I really do not want to root the phone..thank u.

Related

Lost IMEI Number?

Hey guys. I would love some help here; recently I had my Nexus 4 lost, and found again. I called Virgin (My phone company) and cut my phone service off. Once I found it, I called and turned it back on. For about an hour it kept saying that the network could not be found, and when I tried to force it to connect in the settings, it said my sim card couldn't be used on the network. I did factory reset from the menu, but it only got worse. It than wouldn't even recognize I had a sim card. I looked online about IMEI and typed in #*06#* or whatever it was, and there was nothing there. Completely blank. I have no idea what to do, and am currently trying to flash stock rom. If it helps, I was running Paranoid Android 3.99 RC2 when I turned my phone service off. Any replies would be appreciated. Thanks.
*EDIT*: I restored to Android 4.4 using the factory image provided by Google, and I now have a IMEI number, but it still wont allow me to connect to the network.
*EDIT 2*: After doing some research on the Virgin site, I found out that there was a blacklist that your phones IMEI goes on after reporting it stolen. Basically, when I called in to get it off of it, it was never taken off. Those ****ers said it was going to cost me $150. This thread can be kept for future reference to other people, or deleted if needed. Thanks.
MuZiiX said:
Hey guys. I would love some help here; recently I had my Nexus 4 lost, and found again. I called Virgin (My phone company) and cut my phone service off. Once I found it, I called and turned it back on. For about an hour it kept saying that the network could not be found, and when I tried to force it to connect in the settings, it said my sim card couldn't be used on the network. I did factory reset from the menu, but it only got worse. It than wouldn't even recognize I had a sim card. I looked online about IMEI and typed in #*06#* or whatever it was, and there was nothing there. Completely blank. I have no idea what to do, and am currently trying to flash stock rom. If it helps, I was running Paranoid Android 3.99 RC2 when I turned my phone service off. Any replies would be appreciated. Thanks.
Click to expand...
Click to collapse
Below are the threads with same issue.. Have a look over them and see if it helps.
In all the cases, the users were on PA RC2.(This ROM might be causing some problems)
Thread 1
Thread 2
Thread 3
Rohit02 said:
Below are the threads with same issue.. Have a look over them and see if it helps.
In all the cases, the users were on PA RC2.(This ROM might be causing some problems)
Thread 1
Thread 2
Thread 3
Click to expand...
Click to collapse
Thanks for the info, but I now have a IMEI number when I flashed Google's stock 4.4 image, but it still says it cant connect to the network. Any ideas?
Just restore any CWM or TWRP backup. It worked for me after i lost my imei and basband while flashing 4.4.
Nothing to do about a blacklist. Ask them again and explain the situation. Contact a consumer rights organization otherwise.
Sent from my N4, wanna know what I am doing? Check http://team-fun.eu

i9505 can't connect to 3g - mobile data issue

Hi,
I've read dozen of similar threads but no solution so far.
My phone can't connect to 3G at all. The moment I switch to only WCDMA phone drops network completely.
Everything else works without a problem. I've tried other sim cards (same and other network) no difference.
Baseband and IMEI are OK.
I've tried flashing modems, stock firmwares and it's always the same.
Current state:
AP: I9505XXUFNB9
CP: I9505XXUFNB9
CSC: I9505OXXUFNB2
Please help, I'm running out of ideas.
1. Make a backup of ur Internal Memory
2. Make a factory reset (Settings > Accounts > Back Up and Reset > Factory Data Reset > Reset Device > Delete All/Erase Everything.)
3. Conect it to Kies 3
4. Kies 3 will give u the info you need for know ur correct CSC. This will be btw parenthesis close CSC.
5. Knowing ur CSC, take a look for this firmware in Sammobile.com
6. Download and flash it with ODIN (Dont flash a "Black EDITION" if ur phone isnt it)
7. If this not work, you can get it to repair :highfive:
Joku1981 said:
1. Make a backup of ur Internal Memory
2. Make a factory reset (Settings > Accounts > Back Up and Reset > Factory Data Reset > Reset Device > Delete All/Erase Everything.)
3. Conect it to Kies 3
4. Kies 3 will give u the info you need for know ur correct CSC. This will be btw parenthesis close CSC.
5. Knowing ur CSC, take a look for this firmware in Sammobile.com
6. Download and flash it with ODIN (Dont flash a "Black EDITION" if ur phone isnt it)
7. If this not work, you can get it to repair :highfive:
Click to expand...
Click to collapse
Did already this before posting. I've read pretty much all threads with similar problems. Thanks anyway.
Any more ideas?
Maybe flash box can help it? At this point I'm really frustrated for not being able to fix this. Had several androids before (s and s2 also) and always managed to repair them. First time for everything For sure I'll take it to repair shop on Monday.
pseudobluz said:
Did already this before posting. I've read pretty much all threads with similar problems. Thanks anyway.
Any more ideas?
Maybe flash box can help it? At this point I'm really frustrated for not being able to fix this. Had several androids before (s and s2 also) and always managed to repair them. First time for everything For sure I'll take it to repair shop on Monday.
Click to expand...
Click to collapse
Same problem here. I have a S4 i9505 free of carriers. No 3G signal, only EDGE (2G).
I updated modem, nothing happened, Then updated firmware to the last one, and nothing. The problem is still there.
What can I do?
Last firmware installed: I9505XXUGNI2
When did you start experiencing this? Did you update your firmware and suddenly this happened? I too have the same problem. It started when I did sim unlock. I'm not able to fix it up to now.
sergiomc22 said:
Same problem here. I have a S4 i9505 free of carriers. No 3G signal, only EDGE (2G).
I updated modem, nothing happened, Then updated firmware to the last one, and nothing. The problem is still there.
What can I do?
Last firmware installed: I9505XXUGNI2
Click to expand...
Click to collapse
In my case it was damaged EFS partition. The only way to repair it was using Box. So I would suggest the same to you. At least you'll save a lot of nerves
pseudobluz said:
In my case it was damaged EFS partition. The only way to repair it was using Box. So I would suggest the same to you. At least you'll save a lot of nerves
Click to expand...
Click to collapse
HI, thanks for your answer.
What is Box? How do I repair EFS partition?
In my case (actually, my friend's phone), it connects to EDGE and it can call to any destiny. Sometimes, loses signal, but with the new firmware, it appears that works better. But no 3G/H+ signal.
Maybe she can go to the service (SAT) ... and they would repair the EFS??
Thanks for your help.
PS: Sorry for my english. I speak Spanish.
We have the same problem. I already brought my S4 to the official samsung service center. Only thing they did was flash an updated ROM from my carrier. It didn't solve the problem as expected because I've done the same already before taking the phone to them. I also already flashed different modems with no luck. This is getting really frustrating. I wish you luck in your search for a solution. Subscribing to this thread.
sergiomc22 said:
HI, thanks for your answer.
What is Box? How do I repair EFS partition?
In my case (actually, my friend's phone), it connects to EDGE and it can call to any destiny. Sometimes, loses signal, but with the new firmware, it appears that works better. But no 3G/H+ signal.
Maybe she can go to the service (SAT) ... and they would repair the EFS??
Thanks for your help.
PS: Sorry for my english. I speak Spanish.
Click to expand...
Click to collapse
Box is device built based on reverse engineering of mobile phones allowing user to perform more advanced service operation (for example EFS repair) on handhelds/cells. It usually comes with special set of cables for specified vendor. Google for example 'z3x box' for an idea. It's cheaper for you to bring the phone to some service shop which has box for Samsung phones. They can settle this in a matter of minutes.
Sorry for the late answer, been very busy lately.
I was digging for like a week or so, because i have the same problem. ( i have 2g / gsm signal, but when i switch to wcdma (or 3g) only, i was getting no signal at all. (the circle with the line in it). My imei is not broken/missing, and from all the forums i've been digging i came to conclussion that there are several possible solutions as i think, but im not too deep into that matter, so im just sharing my thoughts, dont try these if you dont know what are you doing, i say again, im not completely sure if any of those gonna actually work.
1st - EFS Proffesional (along with Qualcomm NV Tools) - which can be found here, in xda. (The program itself has a ****load of options, and i dont have the knowledge to operate with it). Qualcomm NV Tools is a part of EFS Pro.
2nd - the secret code menu - Service Mode ( *#197328640# ) - I wasnt able to enter it at first, so downloaded the Shortcut Master (lite) (free in Play Store) and found it there, launched it with option 0 (launches a code with root priv) and i entered the service mode.) i've explored it, there are a lot of settings there, like backup, restore, rebuild, changing bands and so on and on and on, and somewhere inside it, there MIGHT be a solution inside those. I'd like to hear something more about those options from someone who actually understands them.
Other option is JIFF BOX, which i dont know how actually found, it seems that program requires qualcomm usb drivers for PC, and i think this is something like virtual box or w/e it is, i couldnt run it, didnt have time atm, but this program is given to wake up even completely dead sgs4 somehow, so why not bringing back the 3g?
And the last thing ive found - SRS - (found it in sammobile's forums. Some kind of imei/efs/baseband/etc restorer, reflasher or w/e it is. But this is paid program with free trial for unlocking the screen pattern. )
At last, you/me, can always go for a service with box for samsung phones and pay for reflash/repair. Is this the only solution?
Forgot to tell - im using i9505. simfree, no brands etc....
Can't edit previous post. This is the actual service mode code, don't know what are the prefixes and suffixes, I'm running it with root and shortcut master lite. It seems playing with the settings can help, but we need ppl who can really understand these settings. If you need / want, ill make more screenshots.
Sent from my GT-I9505 using XDA Free mobile app
I was also able to read IMEI and have used EFS Professional and NV Qualcomm tools but without success. EFS partition was damaged anyway. So yes box is the only solution in a majority of cases.
pseudobluz said:
I was also able to read IMEI and have used EFS Professional and NV Qualcomm tools but without success. EFS partition was damaged anyway. So yes box is the only solution in a majority of cases.
Click to expand...
Click to collapse
Can you explain a bit more what have you tryed with EFS Pro and NV Qualcomm tools?
To others: What about that secret menu? Can something be done by the options inside?
deffecto said:
Can you explain a bit more what have you tryed with EFS Pro and NV Qualcomm tools?
To others: What about that secret menu? Can something be done by the options inside?
Click to expand...
Click to collapse
Actually another member helped me with this. Look here:
http://forum.xda-developers.com/showthread.php?t=2739679

[Q] Galaxy S4 SGH i337m Sim/Network Unlock Help

Ok, I'm going to try to make a long story short, i hope that i've posted in the correct forum, I've been scouring this forum and others but nothing I've found has quite fixed my issue.
Got my S4 locked to Bell in Canada. Heard it was really easy to unlock [service menu *#0011# method] but once I got to Indonesia [for travel] expecting to be able to use my phone I found that the service menu was no longer available. Ok, no problem, there must be other ways;
I ended up paying for an unlock code from a site, it didn't work. In fact, immediately after I press 'unlock' it would say 'network unlock unsuccessful'.
I thought they gave me a faulty code but when the code I bought FROM Bell was the exact same one, and had the exact same problem I figured it was likely 'region locked'
I ended up flashing a stock rom with odin, one from a weird unlocking site, and eventually I got it working. The only problem was that whenever I'd go into screen lock I'd lose reception and have to airplane mode on and off to get it again.
After Indonesia I went to Turkey, was unable to connect at all with one of their service providers, but had no problems with Vodafone. I think this may have been a side effect of regionlock away app, I needed to use that as well.
Once I got back to Canada I went custom recovery with cwm and flashed Cyanogenmod. This was fine, no reception problems, 10.2 - 11 was all good.
NOW I am in Poland, and getting the same problem I had in the first place. Whatever Cyanogenmod did, re-locked my device, in some way, I'm guessing.
I'm now rooted, with TWP recovery, running Android 4.4.4 Dave GPE rom, and would REALLY like to be able to use my Polish sim card with this fantastic setup. Chainfire's regionlock away app does not work, gives me a CSC error message. My phone now says it's an i9505 instead of i337m
Anything I have overlooked? Any way I can get this fully unlocked and working the way I want it to?
*NOTE* I can't access *#0011# service menu, even though I flashed [i think] stock dialer.
You are not in the correct section
You need to be in this section.
http://forum.xda-developers.com/galaxy-s4-att/general
I can help you a little though. If the unlocking methodes fail, then it's usually because you don't have an older modem. You need to look for the modem you should flash in order for it to work. Afterwards you can flash the modem again you are on now. If you can't find it, just flash an old modem and try.
I find it hard to believe that Cyanogenmod could have caused this though.
Cool, that will be my next phase of attack. I appreciate the redirect and thoughts (Y)

Galaxy S5 Mobile Data Problem

Hello.
Here is my problem. I bought a Galaxy S5 (SM-G900H) Internationally Unlocked. I bought it in a foreign country than the one I live in.
I came back to my country and I inserted my SIM card and it worked perfectly - Calls and Mobile Data worked properly.
My issue started last week (exactly on Wednesday) when the Mobile Data suddenly stopped working.
I've tried everything. Toggling on/off the mobile data, toggling on/off the airplane mode, restoring the APN settings (I even went to customer service for the APN config and it still does not work, they told me they did not know what was happening). I also did a Factory Reset and Firmware Update (5.0 Lollipop).
My phone is unlocked as it worked before.
This is very frustrating.
Help, please?
Not cool.
Thanks for nothing.
xavi98xavi said:
Thanks for nothing.
Click to expand...
Click to collapse
Download Kies from the Samsung site to repair.
And you should be more patient. A new version (Lollipop) just came down and is probably the reason everyone is flocking to other threads.
Rapunzl said:
Download Kies from the Samsung site to repair.
And you should be more patient. A new version (Lollipop) just came down and is probably the reason everyone is flocking to other threads.
Click to expand...
Click to collapse
I downloaded Kies3.
Can you tell me how do I repair it?
Thanks in advance.
xavi98xavi said:
I downloaded Kies3.
Can you tell me how do I repair it?
Thanks in advance.
Click to expand...
Click to collapse
First, try going into recovery (volume up/power/home buttons as it starts) and use the factory reset.
If that doesn't work, use your original cable to connect to the computer. Wait for Kies to show it connected. Tools/Firmware installation and initialization. This will install unrooted latest build of stock.
Same happened to me
Did you solve this issue? I have two g900h that have the exact same problem since last week. I'm unable to fix them with anything...

No sim at start, no network, IMEI is ok

Hello there,
I undertook to unlock the bootloader of my xperia x compact, of course without saving anything (bye the DRM keys), I then used the fastboot to install Paranoid Android v7.2.3, success after the second attempt.
So the phone started very well, but no SIM card recognized at the start of the phone. Possibly PIN code appeared after 10 min of ignition, loop on the "unlocking in progress" and then nothing, no network.
I have been back several times on the official rom via Sony Companion without success. Last night I tried to flash a rom stock with Flashtool. The operation was going well and oh miracle the sim card was detected directly, so I'm configuring the phone and installing all my applications, a reboot after all that and the SIM card had disappeared again.
Since I tried Flashtool several times without success, downgrade to 6.0.1 either.
After hours and hours of research I still do not have the solution, I have crossed several times on forums for the same kind of symptoms but always accompanied by an absent IMEI, but when I type *#06# my IMEI is displayed correctly .
If someone has already encountered this kind of problem I would love to talk to him. Thanks for reading me
Good night
PS: In other bug, the options for developers who freeze or the camera that does not take a picture (freeze when I want to take a picture)
PS2: sorry for my english guys
Did you select your APN under mobile networks
Sent from my F5321 using Tapatalk
9h0s7 said:
Did you select your APN under mobile networks
Sent from my F5321 using Tapatalk
Click to expand...
Click to collapse
Yes I have selected my APN, edited as my carrier said. The biggest problem is that the sim card is not detected immediately at startup. And when the sim lock pop up (about 5min after starting the phone) validation of the pin code is much too long to be normal. The code is accepted but I have no network, and when I try to search manually in the settings I have a loop on 'searching'. I think the problem comes from the modem / radio but I do not know too much these points, I just follow tutorials on the internet.
I say start from scratch but use Flashtool
Sent from my F5321 using Tapatalk
I've already started from scratch with flashtool, several times ...
Some news of my problem.
I have since tried several times to change rom, to flash the modem / radio.
Now my sim card is recognized, but still no network. I have wrote my APN correctly but still nothing.
The network appeared only once after the installation of Paranoid Android, but as in my previous post, after a mobile reboot nothing.
Namely that in the phone information menu, line data service: Disconnected and in this menu enable data connection does not change anything (I can't even enable it). Select radio band gives me 3 choices (Automatic, USA, Japan) and when I click on Automatic I get Set [Automatic] Unsuccessful.
If anyone can help me, I'm really starting to feel hopeless.
xooma37 said:
Hello there,
I undertook to unlock the bootloader of my xperia x compact, of course without saving anything (bye the DRM keys), I then used the fastboot to install Paranoid Android v7.2.3, success after the second attempt.
So the phone started very well, but no SIM card recognized at the start of the phone. Possibly PIN code appeared after 10 min of ignition, loop on the "unlocking in progress" and then nothing, no network.
I have been back several times on the official rom via Sony Companion without success. Last night I tried to flash a rom stock with Flashtool. The operation was going well and oh miracle the sim card was detected directly, so I'm configuring the phone and installing all my applications, a reboot after all that and the SIM card had disappeared again.
Since I tried Flashtool several times without success, downgrade to 6.0.1 either.
After hours and hours of research I still do not have the solution, I have crossed several times on forums for the same kind of symptoms but always accompanied by an absent IMEI, but when I type *#06# my IMEI is displayed correctly .
If someone has already encountered this kind of problem I would love to talk to him. Thanks for reading me
Good night
PS: In other bug, the options for developers who freeze or the camera that does not take a picture (freeze when I want to take a picture)
PS2: sorry for my english guys
Click to expand...
Click to collapse
Hi, i had the same problem. To enter the pin straight away simply go to the quick settings and check if you have the LTE tile there. If not add it. Then hold down on the LTE tile and it should open mobile data settings and then it takes about 5 seconds and it should ask for pin. I have no idea why it is like so but currently i am on paranoid android 7.3.1 and have no problems. Best wishes!
XperiaGUY47 said:
Hi, i had the same problem. To enter the pin straight away simply go to the quick settings and check if you have the LTE tile there. If not add it. Then hold down on the LTE tile and it should open mobile data settings and then it takes about 5 seconds and it should ask for pin. I have no idea why it is like so but currently i am on paranoid android 7.3.1 and have no problems. Best wishes!
Click to expand...
Click to collapse
Hi and thank you for your help
The situation has evolved since, the phone asks for the sim code directly but I still have no network. (see my last message)
Edit : Just noticed that i have an error in flashtool when flashing any rom "those data are not in fsc script and will be skipped reset kernel cmd debug, would you wish to continue ?
Someone ?
xooma37 said:
Some news of my problem.
I have since tried several times to change rom, to flash the modem / radio.
Now my sim card is recognized, but still no network. I have wrote my APN correctly but still nothing.
The network appeared only once after the installation of Paranoid Android, but as in my previous post, after a mobile reboot nothing.
Namely that in the phone information menu, line data service: Disconnected and in this menu enable data connection does not change anything (I can't even enable it). Select radio band gives me 3 choices (Automatic, USA, Japan) and when I click on Automatic I get Set [Automatic] Unsuccessful.
If anyone can help me, I'm really starting to feel hopeless.
Click to expand...
Click to collapse
Are you ticking the wipe boxes with flash tool
Sent from my F5321 using Tapatalk
9h0s7 said:
Are you ticking the wipe boxes with flash tool
Click to expand...
Click to collapse
Yes all boxes.
Here is my phone info
I can't manage to set radio on
Someone ?
Something similar happened to me recently and it was fixed by selecting my provider via wireless networks > mobile networks > service providers
In my case AT&T was selected when I chose Tmo and rebooted everything was fine. Good luck.
Sent from my F5321 using Tapatalk

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