Database Users

Sprint roaming issues

I had been using Sprints ROM for some time but I got the itch to try a new ROM when I was on duty in Montgomery, AL. Montgomery has excellent EVDO coverage and I never have to roam. I started noticing a problem when I went home to Decatur, AL where Sprints network isn't so great. Every time I was roaming and I would send a text it would immediately fail. I didn't notice the roaming=fail issue for a while but when I noticed it I put my phone on home network only and all is well. Unfortunately at home I roam nearly all the time which means no texts or calls. I would have to leave my phone on home network and basically could only send/recieve texts in certain locations in my home. Well a week went by and I kinda just lived with the issue... I tried to make a phone call roaming and got this message, "Welcome to Verizon Wireless. We're sorry, we are currently unable to authenticate your phone. Please try your call again. If you continue to experience problems please hang up and dial #8899 from your wireless phone. Announcement 11 Switch 113-5." Just recently I flashed to DCD's latest rom and have the same issue. I use USB to flash my ROM... I tried dialing #8899 and it gives me an automated menu but it doesn't say Sprint or VZW...
Anyone have a clue on how to fix this?

anyone have any suggestions to point me in the right direction?
I really needed to make a phone call last night but I couldn't cause I didn't have any sprint signal... tried like 10 times on roaming but kept getting the same error..

Got it fixed. Had to spend 2.5 hours on the phone with Sprint. Changed settings on the phone about 50 times... finally they did something on their end. Lady said they had to cancel my account and recreate it to fix it in the system. Oh well.

For completeness, I think the thing you had to do was get an HLR Reload.
http://forum.xda-developers.com/archive/index.php/t-364418.html

Error Code 67 while roaming driving me nuts

First off, I have NOT made ANY attempt to use the phone as a WiFi hotspot, and I do NOT live in a 4G area, so don't tell me that's my problem and send me on my way
About 11am PDT today my phone started giving me Error Code 67 (Data Call Failure) whenever I try to access the internet or data services from my office (my office has an 850 MHz repeater so I roam in the office). When I am outside or not in my office and the phone picks up a Sprint signal, everything is fine. As soon as I come back inside and my phone switches to roaming, Error Code 67. I've had two calls with Sprint so far...They're updating the provisioning servers or some such thing at the moment and are going to call me back when that's completed.
Has anyone else experienced this today or recently and if so did you find a resolution? I can't easily take the phone back to where I bought it and have them fiddle with it in person as that's 100 mi away.
Thanks!

I've had the same issue too. See it mostly when traveling and the signal strength changes. Not to much when I'm in one spot.
It's quite annoying. I turn the display off and on hoping to pick the signal back up. Makes me think it is a Sprint network problem especially since I've now confirmed someone else has the problem too.
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Well, they've got me fixed up again. Also while I was on the phone the gentleman helping me out received an interoffice message stating a server responsible for doing profile updates (Device Configuration message) on the EVO had gone down, so they're failing right now.

I have been getting it as well. I thought it was the roaming hack but I don't believe that is the case. Think it's just something on Sprints network.

I have gotten it too on both of my EVO's....I guess it's not just me

engagedtosmile said:
I have been getting it as well. I thought it was the roaming hack but I don't believe that is the case. Think it's just something on Sprints network.
Click to expand...
Click to collapse
Yeah I read through that whole thread and it seems a fair amount of people have had this happen today. And as I wrote in that thread some service at Sprint related to sending out new PRLs and profiles to our phones went down as well.

I had the same problem yesterday my 3g suddenly went out with the 67 error but 4g still worked. I called sprint and they reset something on their end and after programming itself it w.ent away and my 3g data speed saw a nice speedbump

I've had this issue a few times with my Evo. Every time it has happened to me, I've had little or no signal.
What I think is happening is that the phone begins to authenticate itself with the data servers but then I lose reception, which causes the authentication to fail, hence the error message.
I _think_ I've had this happen on my Hero too.

yeah, (don't quote me on this, i may be wrong) i think error 67 is in regards to no data hookup, and if your phone is set to not get data during roaming, or to dilly dally about it (maybe roam guard?) (check settings > wireless and networks > mobile networks), it'll give you that error

I too had this issue for a while today. It was annoying the crap out of me.

same thing happened to me today, for some reason i wasn't able to get anything but a weak roaming signal at work all day. i called sprint, they wiped my phone and i still wasn't able to do the profile/prl update. i was able to do it once i left the building, of course i had to start with a blank slate on the phone. i'm hoping that after the updates i get a better signal in the building, otherwise i can't keep the phone and will have to return it for a (gag) iphone. after 3 days with a vastly superior OS that would be a tough thing to do.

Mine is def. not the Roam settings... That's the first thing I do is turn off Roam guard, call guard, special roam ring...etc. due to me having almost no signal at work.

I had this issue when I changed to the Alltel PRL. I rebooted, then ran the PRL update. It took a while to do, but once it got the Sprint PRL everything was fine.
-Midnigh7-

I had the same issue yesterday around the same time as the OP. Seems that maybe Sprint was having issues. Anyway, phone is back working and roaming today and even roaming 3G in the DC metro which is Verizon and was never Alltel AFAIK, so that's cool. Actually, some stations have Sprint in them, but others are Verizon and I had 3G Roaming in them today, so I was pleasently surprised, hope it sticks.

Freshevo ROM 4g won't connect?

I'm running the latest Freshevo ROM. Going thru a 4G area and it keeps notifying me that their is a 4G network available...it says connecting to sprint and then goes back to "Searching"
Any ideas?

xbox4414 said:
I'm running the latest Freshevo ROM. Going thru a 4G area and it keeps notifying me that their is a 4G network available...it says connecting to sprint and then goes back to "Searching"
Any ideas?
Click to expand...
Click to collapse
I've posted this same question over in the Q&A forum. But I'm on Fresh 3.1.0.2 with Netarchy's Fresh Kernel. My 4g just gets stuck at scanning. Someone suggested checking to see if your MAC address (menu-settings-about phone-hardware info) matches the MAC address under your battery.
Mine does and I still dont get anything. If yours doesnt.... search for MAC address fix.
Someone also suggested deleting a trees.xml, but I dont know what that does so I havent done it yet.

I have been able to connect in the past week without problem on fresh 3.2.
Today I tried to connect and I get the same thing you are seeing, it tries to authenticate, then drops back to scanning.
I know the 4g in my area is not "live" yet but has been stable for a few weeks.
I checked with another evo user here and they cannot connect either.
I don't think its a ROM or a phone problem. See if anyone else in your area can get 4g before you start mucking with your phone.

I wish I could ask others but I'm on a train...we are passing thru a 4G area. We stopped at a station for 10 minutes where I rebooted and turned on 4G and still just "searching"
Gonna check MAC now...

4g cannot jump from tower to tower. If you are on a train, you are likely jumping to different towers before you can connect.
From what I have read, 4g is only good for about 2 miles.

Makes sense, we weren't moving at one point and it was disconnecting. Then we got to our next station and it connected. Got it and then we started moving again. So looks like the wimax radios do work for me...hmmm.

[Q] Any tips to improve connectivity?

Even on MJ7, my Wifi and LTE connections are unreliable. This is really my only issue with this phone now, and it is very frustrating. I'm showing a pretty consistent 3 bars/-95 dBm, and though calls and texts work great, I get awful data performance. I never had this issue with my last phone on Verizon (Galaxy Nexus). On the wifi front, it just randomly dies, even just a few feet from the router. I'm not convinced that a replacement phone is going to help matters...
Any ideas? I'm about to the point of ditching this phone for a different model...

same thing here. WiFi sucks, even with a strong signal I.e. in the same room as the router. I'm not noticing it as much on LTE, but then again I'm not using that as much anyways. Even as I am making this post, the "WiFi connection is unstable" just popped up, with a full signal showing on WiFi.

I also have same problem. Wifi unstable issue happens when my note 3 have no reception. Some post says delete cache from recovery but didn't helped for me. Some post says if you have adaway then you will have similar problem. Also turning off Auto network switch option from Wifi Advenced option will help too.
But none of above worked for me

miini said:
I also have same problem. Wifi unstable issue happens when my note 3 have no reception. Some post says delete cache from recovery but didn't helped for me. Some post says if you have adaway then you will have similar problem. Also turning off Auto network switch option from Wifi Advenced option will help too.
But none of above worked for me
Click to expand...
Click to collapse
The culprit for me was AdblockPlus. After uninstalling, all "Internet connection is unstable" messages went away. I am now using Adaway with no problems.

On a hardware level, the best i can think of is to add one of those sticky antenna boosters on back of battery cover but didn't try it yet
On a software level, i imagine that there must be some android equivalent to increase the tx power of the antenna, but not sure how
Hopefully someone can chime in with something concrete since many of us are having weak data coverage in major cities

This might be a contributing factor to our slow LTE speeds: Verizon's CFO admitted that VZW's LTE network in big cities is "strained". I guess the good news is that it should get better by 2015...
Certainly if you're not in a large city this may not apply to you. I'm in San Francisco most of the day and I can confirm that LTE speeds here are ridiculously low, even with a strong connection I am lucky to get 6-7 mbps download and around 500 kbps upload.

I went to the Verizon store last night, and the guy said to call 611 and report the LTE issue. I'll try that today.
The Wifi issue is super frustrating. I'll be in the middle of the most mundane things, and the connection just drops, making me wait a minute or so while it reconnects.
kampana said:
This might be a contributing factor to our slow LTE speeds: Verizon's CFO admitted that VZW's LTE network in big cities is "strained". I guess the good news is that it should get better by 2015...
Certainly if you're not in a large city this may not apply to you. I'm in San Francisco most of the day and I can confirm that LTE speeds here are ridiculously low, even with a strong connection I am lucky to get 6-7 mbps download and around 500 kbps upload.
Click to expand...
Click to collapse
I'm not even in a major city. I'm getting speeds like 0.10 mbps where I work, completely awful. I'm leaving Verizon altogether if they can't do better than that. I know that this spot is not the norm, but it's my workplace. If I need it to work reliably somewhere, it's here.

MJ7 seems to have given me poor connection all the way around. Why verizon put on "improved connectivity" on their OTA is beyond me. Its worse if anything. Most of the time in my workplace I cant even update an app because the DL time is like 10 minutes for a 3mb app. Thats with 3 bars on 3g. Forget about a 4g connection in this building. However...my coworker on ATT has strong 4g even in this building.
Wifi is crap. It will be full connectivity and the in/out arrows lit....STILL freezes on loading pages and stuff. It would appear I have a strong fully connected working wifi signal but it just hangs there and pauses for like 1-2 minutes before even loading a webpage sometimes. Its becoming an extremely frequent event actually. Starting to really bother me. I never had any of those issues on MI9. These folks need to stop worrying about trying to patch up root with updates and causing other problems. Especially since the vast majority of users on their network are NOT rooted.
people dont root to steal from vzw anyway...or take advantage of services most of the time its just to customize their phone...and delete bloatware.
I dont see why they have such an agenda against root. Stupid.

Called Verizon, and they "reset my connection," and asked me to reboot. No change. The guy said the next step is a replacement phone. I doubt it will help, but I suppose if that's what they wanna do, I'll do it :/ I'll keep requesting replacements until they find a real solution...
EDIT: Called again. They put in a "trouble ticket" for the area. Let's see if it helps!

Was on MI9 stock rooted. I ODIN'd the MJ7 modem this morning cuz I couldn't stand my WiFi dropping off any time it wanted. Since then, my WiFi has been pretty stable. No complaints on LTE since I only tried this on a flashed phone (ie no LTE in the first place).

I spoke too soon. WiFi is still dropping off frequently.
Sent from my SM-N900V using Tapatalk

For wifi, or should all check the wifi issues thread in this same forum. Worked for me and now I'm getting the full 50mbps from my home router.
Sent from my SM-N900V using xda app-developers app
---------- Post added at 10:33 AM ---------- Previous post was at 10:30 AM ----------
Without any drops on connections
Sent from my SM-N900V using xda app-developers app

For those with LTE issues you might try turning on airplane mode to shut off all of your radios and then turn off airplane mode. I have had to do this many times on my Razr Maxx to reset the 4g radios when it gets stuck on 3g.

Things I've done to try to fix my WiFi disconnect issues:
1) Turn off WiFi power save feature via service menu.
2) Wiped cache and Dalvik cache.
3) Upgrade radio to MJ7 (ROM is Hyperdrive based on MJ7).
4) Changed from DHCP to static IP (as suggested by Samsung via online chat).
5) Turn off Auto network switch.
My very last option...which I've already done...contact Samsung for repair. I'm shipping it back for service.
Now I just need to find a fully stock ROM to ODIN first before shipping.

Dropping calls on Tmo

Hey guys,
I'm here because my Mom recently switched to Tmobile and while things do work, she is having an issue with dropped calls. The APNs are set correctly, she has data service, I've set the "network mode" to LTE/GSM so it shouldn't be trying to connect to the CDMA network. What could be causing this? She's about ready to buy a new phone, but I know there has to be a solution to this. The phone works, and granted it's her phone not mine so I can't say for sure exactly what's going on when it happens but she claims it happens ALL the time (7 dropped calls in a single conversation with someone) and I can't imagine why it would/should happen at all. What's the solution here? I'd like to keep her on stock firmware if possible, but if necessary I can either root and/or flash cyanogenmod.
If it were my phone I'd first root, try that, see how it goes, then try CM, see if that does it... but she's not going to put up with that back and forth and repeated wipes. She's just going to get annoyed and buy a new phone despite the one she has being just fine. It MUST be somewhere in the software. I'm not sure if it's trying to switch to CDMA before realizing it can't, or if maybe it has something to do with VoLTE trying to kick in and connect to Verizon.
I'm pretty proficient with this stuff (been modding my Nexus' for years) so I can follow directions pretty easily, but I do need a pointer in the right direction because I can't figure out what's going on with this custom Verizon crap... Thanks!

Probably a non-issue, but is her cell signal strength really low?
We recently did the same thing - moved Verizon S5 to T-Mobile, but my wife has had no dropped calls. Her signal actually is better on TMO than VZW (hence the switch). Our TMO rep set the APN and network mode like you mentioned, so that shouldn't be your issue.
Verizon VoLTE shouldn't be a problem either since you have a TMO SIM, its not even connection to the CDMA towers.