Mysterious AMOLED crack? - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

Just wondering what's the huge hype about the AMOLED cracking and the actual glass is untouched? After looking around it seems like people with the international version are having this issue with their phone. Any AT&T users having this issue and what did you do about it?

T-Mobile user here experience this issue the other day.
My S4 fell out of my lap while I set at my desk at work, falling only 18" inches hitting the plastic cover chair mat on the floor.
When I picked up the phone it looked prestine, but when I powered it on the display was all messed up.
Upon closer examination I can see 3 small lines in the upper corner of the LCD.
This is the most fragile device I've ever owned.
anyways $200 to fork over to Samsung to repair.

AT&T user.
Dropped mine from maybe 3 feet with a case on. Fell flat on its back and cracked the amoled. Luckily AT&T is doing out of warranty repairs on the S4 for $150(plus tax)
Good luck
Sent from my Galaxy S4 using Tapatalk

When you drop a device, it is not a mystery why it breaks. The impact and how the device impacted is the cause of the screen breaking. Why do people insist that them dropping their phones is not a good cause for failure? I sat on my Nexus 7 and cracked the screen. Does that mean that it is a week/fragile device? No, it means it can't handle the weight of 150 lbs. Just like a phone may fail from a foot and a half drop distance.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

I, too, have read about easily damaged screens, and since I used my S2 very roughly, I was (am) worried about my S4. However, I have been (a bit) more careful and still my S4 (i337) has taken about four falls -I held my breath for each, but no damage for any:
#1 off the dresser in my bedroom on to the wood floor: about 32" no damage. (the most risky!)
#2 in the bathroom from the sink counter onto the floor: landed on the bathoom rug/mat about 31" no damage.
#3 from the dining room table onto the dining room rug: 32" fall no damage.
#4. from my dashboard in my car to the footwell on my side (bounced down off the center panel) total drop ~ 30" no damage.
I have the Samsung S-View cover (flip case) with the small window and replacement back. It actually seems pretty effective. No pixels bad -no cracks so I am happy. I do need to be more careful where I put it down while puttering around the house, however. (I have insurance, but don't want an MF3 --I am happily rooted /rom'd all is working well right now!)
Oh, I agree with graydiggy that these types of falls are sort of beyond the normal expectations for wear and tear.
I think I had read about folks who had the S4 in the jeans pockets, and when pulled the phone out the screeen had been cracked from twisting or bending or stresses like that.
I actually do keep the S4 in my pockets and have mistakenly sat on it more than once ("hmm..that's my wallet right? Oh no!"). But so far walking with it in the back pocket and sitting with it in the front pocket I have not had any problems --so perhaps it is only the internationals that have that issue, not sure, but I don't!)

graydiggy said:
When you drop a device, it is not a mystery why it breaks. The impact and how the device impacted is the cause of the screen breaking. Why do people insist that them dropping their phones is not a good cause for failure? I sat on my Nexus 7 and cracked the screen. Does that mean that it is a week/fragile device? No, it means it can't handle the weight of 150 lbs. Just like a phone may fail from a foot and a half drop distance.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
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Sitting on a tablet is far worse than it falling off a couch or chair.
You're bending it with your butt when you sit on and applying the 150 lbs off your body on the device.
Had it been my Treo 700 falling 18" inches to the plastic cover chair mat, it would have survived.
They just don't build smartphones as strong as they use to, and that's a fact.

18 inches on to hard plastic is still significant. I had the iPhone 2g and it fell between 18 and 20 inches and broke the screen all up. Like I said, how the phone falls will destroy it.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Yeah.. dropping your phone doesn't really apply to "mysterious"
Anyways, if anyone bought your phone from Costco, just get the squaretrade warranty ($99 upfront) and $25 deductible. Instead of the $99 deductible or whatever.

Related

[Q] is it really so fragile?!

I'm thinking of buying a GS2 and what scares me the most are the threads by people who cracked the screen.
All my phones fall, from the first siemens (back in the '90) to my my last htc hero.
At least once a month it makes a flight off the sofa, off the table, on the cement ... at most the back cover comes off, the battery flies away and the body (not the display) reports some scratches.
My hero also shows signs of bites and scratches by a cat, but nothing more!
(try to control a cat a let me know ...)
I read the last post of a poor guy whose s2 fell to less than one meter on the gravel and the display cracked!
But is it really so fragile?!
Is there someone whose s2 has been dropped from a reasonable height and the screen survived ?
L.
volpe71 said:
I'm thinking of buying a GS2 and what scares me the most are the threads by people who cracked the screen.
All my phones fall, from the first siemens (back in the '90) to my my last htc hero.
At least once a month it makes a flight off the sofa, off the table, on the cement ... at most the back cover comes off, the battery flies away and the body (not the display) reports some scratches.
My hero also shows signs of bites and scratches by a cat, but nothing more!
(try to control a cat a let me know ...)
I read the last post of a poor guy whose s2 fell to less than one meter on the gravel and the display cracked!
But is it really so fragile?!
Is there someone whose s2 has been dropped from a reasonable height and the screen survived ?
L.
Click to expand...
Click to collapse
at the right angle anything can crack
buy this
youtube
You have a 4.3 inch screen, 8mm phone, ofcourse it's fragile. All of them are. Like ^ said, buy a nice case, and you'll have some protection against small falls.
If you cannot afford the Case Mate Tough Case , then Amazon has some reasonably cheap gel cases , do not buy a silicone case as they attract dirt/dust like a magnet
OP, I dropped mine from 1 meter height a number of times, but always on wooden or carpeted floor. Never dropped on concrete or gravel. But I bet most modern smart phones with large touchscreens will crack if dropped on hard surface landing on the screen or even not on the screen but at a proper angle like someone already mentioned.
Either buy a good case, or buy a tough weather and impact proof phone.
dropped mine 100 times.....apart from a few cosmetic scratches, been fine
volpe71 said:
Is there someone whose s2 has been dropped from a reasonable height and the screen survived ?
My hero also shows signs of bites and scratches by a cat, but nothing more!
(try to control a cat a let me know ...)
L.
Click to expand...
Click to collapse
I dropped mine the first day from about 1.7 meters/5.6 feet(?) (I guess that's the height my ear is at) on the pavement. It's fine, just scratches and scuffs on the corners and the back, but nothing bad.
Bought the CaseMate Tough Case though, just to be sure.
PS. Damn cats! mine keeps battling my remote, it lights up as he touches it... chews through the lcd screens
I have just a full-body screen protector on mine and have dropped it a couple of times and its been fine. What part of the phone that hits the ground first is going to make a big difference too. If it hits the ground vertically on a corner than yes, you're more likely to have the screen crack. A couple of the reported cracks were from stress where the screen was in someones pocket and either pressed against something or sat on. Also, consider how many are out there now and the cracked screen reports are less than a dozen. I was afraid of it when I first got it but less so now.
qwerty warrior said:
at the right angle anything can crack
buy this
youtube
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Gonna get one of those. Looks good.
Sent from my GT-I9100 using Tapatalk
Having come from Nokia phones and Htc phones.. this is as light as a feather and just slipped through my hands quiet a few times.. but you get used to it..
Once it dropped of the table but no harm done. yes it is very light and I would suggest getting it a case or something to make it feel more in the HAnds although I never used cases on any of my phones leave alone screen protectors.
But yeah you get used to it after a while so go GET one
i threw mine, it still works. Buy a big leather case. Top tip of the day, it saves you ££££'s
You guys just need to be more careful with your phones.
DVC1985 said:
You guys just need to be more careful with your phones.
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http://youtu.be/lcepWNOuUuM
LOL at "iPhone Dropped in Slow Motion"
Tinderbox (UK) said:
If you cannot afford the Case Mate Tough Case , then Amazon has some reasonably cheap gel cases , do not buy a silicone case as they attract dirt/dust like a magnet
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600€ for the phone so the price of the case would not be a problem.
A must have accessory (for my use) is an active car holder; one you put the phone in without having to plug cables, to put the phone out from the case, etc. ( like the original samsung one )
Anyway, thanks to everybody.
At the end I think I'll go for the phone, some "invisible skin" protector and an insurance.
L.
I am really a bit confused about this entire thread. Maybe I just haven't seen the flood of threads complaining about cracked screens, but the only ones I've seen even remotely related are:
1) Some dude dropped a dumb bell on his phone. You be the judge of whether or not that is indicative of the screen's robustness.
2) Some dude dropped his phone into the toilet for a swim with some poo and water. And, it still survived.
So, I guess if you want a phone that is impervious to heavy metal weights being dropped directly on it, then yes, I would be wary of this phone. The good news is, if you're the type to possibly have your mobile phone go for a **** swim every once in a while, you're in luck.
All joking aside, get a decent case for it, screen protectors, and the phone is as well built as any other well built phone. Plus, the phone in its "naked state" is a bit too thin for me anyway.
I dropped mine from like 1,5M on solid stone. Landed on a corner which now has a little dent other then that there is nothing to see...
I was actually surprised it survived i have seen phones die from less.
1m height to solid stone
Dropped mine from 1m onto solid stone floor. Landed flat on the screen side. 2 or 3 fix points on backcover opened. Other than that, not even a scratch. Back cover was also ok.
I have read these unfortunate threads before and I admit I was scarred to to pick it up lol.
http://www.youtube.com/watch?feature=player_embedded&v=ErXqnQKs-tA
cmd512 said:
I am really a bit confused about this entire thread. Maybe I just haven't seen the flood of threads complaining about cracked screens,
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XDA is not the only place in the world talking about phones ... anyway, am I free to be scared and ask or not? ;-)
L.
dropped mine 2 days ago ad the screen is chipped and cracked, now on the lookout for a new piece of glass

Back panel cracked in my pocket never dropped?

Ive had my nexus 4, for about a 1week. I'm very careful with my phones. Had the iPhone since the 3G-till the 4S switched back and forth beetween android. Having the G1 and the G2 then G2x and the GS3 now I have the nexus 4. Never having problem with a cracked screen on ANY PHONE. After a long shift at work 12hrs at a (Nissan dealership) I take my phone out of my pocket and the back is cracked?!?! Not once did I drop it or bump it in my jacket. So my only conclusion is that the phone is very sensitive and maybe with the slight pressure with crack? Anyone have same problem or info? Currently waiting for Google to send me my replacement. Hopefully I'm under warrnty for the crack. (fingers crossed)
Sent from my Nexus 4 using xda app-developers app
You must have bumped it or bent it. Glass doesn't crack by itself. Otherwise there would be tons of these posts on here.
That being said the back glass does look pretty thin, so a hit in the right (wrong) place could do the damage maybe. I dunno. Mine is caseless and it's still perfect.
AW: Back panel cracked in my pocket never dropped?
Maybe heat and cold diferences Do you have a pic of it ?
Sent from my HTC One X using xda premium
There are a few posts out there with this issue.
One off the top pf my head is:
http://forum.xda-developers.com/showthread.php?t=1999345
Not sure if it was in that thread or another but I saw a user say they had it on their desk, heard small popping/crackle noise, and the back of his N4 spider webbed from the bottom corner, which would support the idea of the temp changes causing it.
Bull****.
Sent from my Nexus 4 using xda premium
Because of its size it seems easy to angle it in a way where it can get flexed. I experience this using my.phone in my pockets often.
Two weeks of your time and $64 + shipping there is what it cost me. Google will not cover damage as a warranty claim and LG won't quote a price to repair. Good luck
Hi
christianrms said:
Two weeks of your time and $64 + shipping there is what it cost me. Google will not cover damage as a warranty claim and LG won't quote a price to repair. Good luck
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Click to collapse
These phones can't really be kept in a trouser (pant) pocket without some potential problems. I think the main issue is when you go to sit down, your pocket bends into a right angle, and your phone wants to follow that shape. Being a fairly large phone it can't get find a space in your pocket where it isn't under some forces trying to bend it.
Eventually your phone starts to bend slightly, this at best may just cause the glass back to pull away from the back adhesive, at worse it bends enough to break the glass. It seems a similar issues were the cause of Wi-Fi antennas disconnecting internally on the HTC One X.
These type of devices are not called "pocket phones", they are called "smart phones" and don't respond well when stuffed into a trouser pocket.
Regards
Phil
My nexus 4 cracked as well. Had it inside a warm gym changing room then put it in my coat pocket ,which btw is big enough and located so that it wont bend the phone at all. I then went outside (imin the uk where it is snowing hence cold) then pulled it out and it had got a crack on it. Not happy to say the least, and no its not covered by lg warrenty.
PhilipL said:
These phones can't really be kept in a trouser (pant) pocket without some potential problems. I think the main issue is when you go to sit down, your pocket bends into a right angle, and your phone wants to follow that shape. Being a fairly large phone it can't get find a space in your pocket where it isn't under some forces trying to bend it.
Eventually your phone starts to bend slightly, this at best may just cause the glass back to pull away from the back adhesive, at worse it bends enough to break the glass. It seems a similar issues were the cause of Wi-Fi antennas disconnecting internally on the HTC One X.
These type of devices are not called "pocket phones", they are called "smart phones" and don't respond well when stuffed into a trouser pocket.
Regards
Phil
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That's the reason I wear baggy drawers! Carry a lot of things in them including this fragile glass phone! :good:

Share your broken screen stories

Supposedly this is the toughest top tier phone out there right now.
I want to hear about your stories of actually damaging the phone. Haven't seen many yet, but they have to be out there. Broken screen, broken chassis, any type of permanent damage - except for screen scratches. Rock, concrete, sand - these will scratch any and all screen out there, so no need to share those!
new one comes tomorrow on the bright side
volunteer firefighter here and was about to leave my firehouse after a call when the phone slipped out of my hand and fell hitting bottom first...landed with screen up and I didn't even have to pick it up before I realized she didn't make it. the actual glass didn't break at all but underneath there's a bunch of cracks to the screen and only the top half of the screen works now
My situation doesn't quite qualify, but after just a few days I pulled the phone out of my pocket to realize it had a hairline scratch going across the middle of the screen. I'm sure it was a bit of sand or something (I don't keep anything else in that pocket), but I haven't had a screen scratch on any of the recent generations of gorilla glass so I was surprised to see it.
Just cracked my screen yesterday morning, dropped it on the driveway as I was getting out of my Jeep. Off to Motorola for $200 repair. My recommendation to everyone here: GET THE MOTOROLA INSURANCE. I wish I had known of it earlier. I think it's $89 for two years and a $39 deductible.
goducks3620 said:
Just cracked my screen yesterday morning, dropped it on the driveway as I was getting out of my Jeep. Off to Motorola for $200 repair. My recommendation to everyone here: GET THE MOTOROLA INSURANCE. I wish I had known of it earlier. I think it's $89 for two years and a $39 deductible.
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I don't think that's available for the Verizon Moto X. You have to do weird stuff with Asurion instead, at which point, I don't believe your replacement can be a custom Motomaker device.
No broken screen but I have dropped it 3 times onto concrete and gravel. The time it fell onto gravel I forgot I had it on my lap and it fell face down while getting out my truck. These drops have resulted in two nicks on the plastic surrounding the screen and a faint mark on the glass. Overall, I'm pretty satisfied with the durability of the X.
I had dropped it three times, all of them front facing the floor. Two on the street and one on a marble floor.
One of them it fell with the corner right onto my toe, and it slided front facing the kitchen floor. I've had a dislocation in that toe. The phone is good though.
I dropped mine from the top of a ten foot ladder bottom of phone hit and glass is cracked but still works overall 8/10 sad for breaking my awesome phone
Sent from my XT1058 using Tapatalk
Dropped mine from 3ft onto the deck of a boat and it broke :/
Sent from my XT1060 using Tapatalk
You all need the otter box defender on your next phone....in the holster.
12 foot drop today onto concrete floor at work from a ladder, phone and holster....and it landed just right that it didn't even come out of the holster. Tiny scratches on holster....nothing else.
Sent from my Moto X cell phone telephone.....
Tripped over the cord to a ceramic heater with phone in hand. Result is a small ding next to the sim card slot. Could have been so much worse
kj2112 said:
You all need the otter box defender on your next phone....in the holster.
12 foot drop today onto concrete floor at work from a ladder, phone and holster....and it landed just right that it didn't even come out of the holster. Tiny scratches on holster....nothing else.
Sent from my Moto X cell phone telephone.....
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Rather pay my insurance deductible then have a giant otter box on such a beautiful device . this is my first phone I've ever broken so my track record is good
I personally don't understand why people like those otterboxes but I see them everywhere.
Sent from my XT1060 using Tapatalk
Legacystar said:
Rather pay my insurance deductible then have a giant otter box on such a beautiful device . this is my first phone I've ever broken so my track record is good
I personally don't understand why people like those otterboxes but I see them everywhere.
Sent from my XT1060 using Tapatalk
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Cause some people could care less what the phone looks like.... As long as it's safe. It's not a showpiece.... To me anyway. It's a tool.
Sent from my XT1058 using Tapatalk
kj2112 said:
Cause some people could care less what the phone looks like.... As long as it's safe. It's not a showpiece.... To me anyway. It's a tool.
Sent from my XT1058 using Tapatalk
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Not to argue, to each his own, but why upgrade to new devices then? We should all just be using CAT smart phones lol
Sent from my XT1060 using Tapatalk
I keep my phone in my pocket and cases thicken it too much for my liking--size was one reason I picked the X over the N5. this is the first screen I've broken too. Just bad luck and carelessness this time. I will say that this is heavier than my last phone which means more force upon impact unfortunately.
Legacystar said:
Not to argue, to each his own, but why upgrade to new devices then? We should all just be using CAT smart phones lol
Sent from my XT1060 using Tapatalk
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You are arguing tho... And insulting cause someone disagrees.
I don't need an old phone.... or a pretty phone. I need a good phone. That's got very good protection.
Yes..... That's just me. I dropped it 12 feet onto concrete just yesterday. More than likely if it was in any other case or no case.... I'd be typing this from my s2.
Sent from my XT1058 using Tapatalk
I dropped my phone edge first on ceramic floor from a height of 6 feet, no broken screen no scratches. I'm very impressed with it.
Sent from my XT1058 using xda app-developers app
Slightly OT but if you do drop your phone try and catch it with your foot. Your natural instinct is to catch it with your hands but it will drop too quickly. So if you drop it try to catch it with your foot, I've successfully done this a few times, and it greatly reduces the speed and therefore the chances of a bad breakage.
Dropped my DInc at lake Havasu cracked the screen then I got glass splinters when trying to use it haha. 2 days after I tool my screen protector off
Sent from my SCH-I605 using xda app-developers app
emailrob said:
Slightly OT but if you do drop your phone try and catch it with your foot. Your natural instinct is to catch it with your hands but it will drop too quickly. So if you drop it try to catch it with your foot, I've successfully done this a few times, and it greatly reduces the speed and therefore the chances of a bad breakage.
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Click to collapse
I tried that and had a dislocation in my toe.

S6 Edge Screen Cracked. Not even a 6 inch drop.

So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
I come back and pick it up and I see a crack. I think its a hair or something. But it was a crack!!! It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
I have no words. You may see it here: http://imgur.com/a/7xi4C
Luckily the crack in invisible when screen is on but omg wtf. Gorilla Glass my ass. I am selling it off on eBay or whatever when they replace it. Which I hope they will. For free. I am so not paying. I dont even care if I sell at a loss.
Literally fed up with this phone.
Wow, that's sux
How in the world the drop tests are fairly good from waist and head level high, but unbelievable bad at real life accident.
Sent from my SM-G925T using XDA Premium HD app
It's glas....it cracks.!?! " I am not paying"..."I am fed up"...better don't drop it lol)
Sent from my SM-G925F using XDA Free mobile app
Pretty unfortunate seeing as the screen has been tested over and over again in videos of dropping it. That's what insurance is for, though. I imagine it won't be cheap to repair!
A shame that it cracked from such a low drop, but this much isn't Samsung's fault:
So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
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There are safer places to put an expensive electronic device while rearranging furniture.
I don't think it's about whose fault this is, accident happens, sometimes people aren't careful enough, sometimes **** just happened.
On the drop tests, it's rated pretty good, which should reflect on real life in theory. But again, another factor also matters, angle of drops, whether the screen itself has a drop before or not, or maybe a dud, we don't know.
It's just under normal circumstances, it shouldn't crack at 6 inched drop, period, especially for gorilla glass 4, that supposedly to be as strong as superman, except the only weakness is to its kryptonite, its own clear view case from Samsung... Cough cough
Sent from my SM-G925T using XDA Premium HD app
@xDeepS said:
So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
I come back and pick it up and I see a crack. I think its a hair or something. But it was a crack!!! It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
I have no words. You may see it here: http://imgur.com/a/7xi4C
Luckily the crack in invisible when screen is on but omg wtf. Gorilla Glass my ass. I am selling it off on eBay or whatever when they replace it. Which I hope they will. For free. I am so not paying. I dont even care if I sell at a loss.
Literally fed up with this phone.
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Your phone fell on a tile floor and you're expecting to get it replaced for free? good luck with that
Samsung never claimed it cracked or break resistant!
@xDeepS said:
It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
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First of all, if you're referring to the Spigen Ultra Hybrid case, it frankly probably helped it break. There's too much play in the case, so the device itself already moves around and some drops would result in somewhat of a secondary impact. That's why I can't wait to get rid of mine. The Neo Hybrid/CC is a better bet if you don't mind the design.
Secondly, there's no such thing as a "mini drop with no impact" when you're talking about a device weighing nearly half a pound (with case) encased in glass hitting one of the hardest surfaces (marble) it could possibly fall on. Not to mention I doubt it was only 6 inches (which you stated was 7 inches initially) from the ground; unless your mattress was on the floor, and it wasn't at all lifted when you were moving it.
Finally, glass hitting from a side or corner is never minor. The only drops that qualify as "minor" are flat drops onto soft surfaces. Other than that, you should be expecting a break unless you have a proper case (meaning one that -entirely- encases the device). Will it always break? Of course not. But you should expect that it will nonetheless.
There's nothing unusual that occurred here. This accident is entirely your fault. Gorilla GLASS is still glass, and glass tends to break when it hits something. Especially other hard surfaces.
It's pretty humorous how unrealistic people's expectations of glass has become just because somebody put the word "gorilla" in front of it. If Corning starts selling Gorilla Paper, I'm betting somebody would probably cover themself in it and expect to be bulletproof.
Corning I expect 5% of the profits if you use that for an idea.
@xDeepS said:
So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
I come back and pick it up and I see a crack. I think its a hair or something. But it was a crack!!! It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
I have no words. You may see it here: http://imgur.com/a/7xi4C
Luckily the crack in invisible when screen is on but omg wtf. Gorilla Glass my ass. I am selling it off on eBay or whatever when they replace it. Which I hope they will. For free. I am so not paying. I dont even care if I sell at a loss.
Literally fed up with this phone.
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You need to learn how physics works. You dropped your phone. It's your fault. Samsung should not, and will not, replace this phone for free. You ****ed up. You pay for it. It could have happened with any phone.
sorry to hear that man. maybe you just got unlucky because i dropped mines from about 6 feet high onto concrete without a case... and literally didnt have a scratch on it. overall ive had a great experience with this phone (even though i still liked my s5 better...)
@xDeepS said:
So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
I come back and pick it up and I see a crack. I think its a hair or something. But it was a crack!!! It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
I have no words. You may see it here: http://imgur.com/a/7xi4C
Luckily the crack in invisible when screen is on but omg wtf. Gorilla Glass my ass. I am selling it off on eBay or whatever when they replace it. Which I hope they will. For free. I am so not paying. I dont even care if I sell at a loss.
Literally fed up with this phone.
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I predict a ton of people with this complaint. I have the Edge, the large curved screen seems particularly vulnerable. I fear the day I drop mine.
CafeKampuchia said:
A shame that it cracked from such a low drop, but this much isn't Samsung's fault:
There are safer places to put an expensive electronic device while rearranging furniture.
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I agree, partially my fault.
thegrants82 said:
Your phone fell on a tile floor and you're expecting to get it replaced for free? good luck with that
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Alright, chill. Most of you going all defensive on Samsungs side, wait for it to happen to you. Sure I placed it somewhere I shouldnt have but it was NOT that high. It should be able to deal with that small a drop, period.
i cracked mine week 2 of owning and been running naked for many years with my other phones and never cracked a screen. just thought i would let you know your not alone and i got an insurance replacement.
it was my fault and only angry at myself but i will say that i have dropped many other phones with no issue so maybe its an easier phone to crack or maybe i hit it just right.
i read a post from a guy that dropped his from his moving 18 wheeler tractor and with no case and it barely had a scratch so who knows.
I dropped mine from about 5 feet height last week and there is not a single scratch. . Luckily it landes on the bottom speaker grills side.. screen would have been a different story...phew.. I would still not use a duly case.. This phone is too hot to put a case on.. if the screen shatters, I would get it replaced. .lol
You really need to understand what hardened glass means, it does not - by any measure - mean it's harder to breaks, as a matter of fact it might actually be easier to break than regular glass. However hardened glass is harder to scratch - which is also the main focus.
So please don't blame either Samsung or Corning for the glass to behave exactly as expected...
//M
Sendt fra min SM-G925F med Tapatalk
I never used Samsung because they Use cheap quality,After see good product comes in market they slightly price down the product
Mainaharen said:
I never used Samsung because they Use cheap quality,After see good product comes in market they slightly price down the product
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Click to collapse
[emoji58] this thread needs to die. OP needs to be a big boy and get over it. "Stuff" happens, deal with it.
Yeah. I agree with FluffyR.
What's the purpose of this thread? The OP damaged the thing and want to blame Samsung for it? I don't get it...
@Mainaharen. The so called cheap quality /plastics that Samsung used till the S5 prevented even such damages....
You cannot change the physics of glass/metal....
Mod Edit
As has been suggested , I think this thread has run it's course.
Thread closed
malybru
Forum Moderator

2 Foot Drop = Catastrophic failure

I was in the office, my Note 5 was on the desk. Was getting up and knocked my phone and it dropped to the office-carpeted floor on its back. Didn't think much, I picked it up and went to do my thing. Came back to my desk, then felt like checking something on the phone, fingerprint unlocked, fine, then I found a tiny 1 cm (0.3 inch) crack on the top left corner of the AMOLED screen. I was like wtf?? I'm using a Spigen hybrid case with tempered glass screen protector... it fell 2 feet from the desk on the carpet floor... and it bloody cracked the screen??
After getting really annoyed at what I saw, thought I start looking for the thing I was after on my phone.... but what's this.... I swiped and I swiped but it's not responding.... touch sense has died on the screen.... wtf???? 2 foot drop??? After a minute of being furious, I had an idea of trying if the stylus still worked... and it still does. So the touch layer has died but the digitiser layer is still working... sigh. After 10 mins of being angry, I just put the phone back to sleep and back to work.
30 mins later I went to check my phone again.... and what did I find? My AMOLED screen slowly bleeds purple blood from the sides (not from the crack itself) and purple spots like bruises all over the screen. Omgwtf??? 2 foot droooop come ooooon! And after a day, you can see what my screen looks like now on the attached picture.
I've never seen anyone having 3 different failures from a phone drop.... felt extremely unlucky. I have treated my Note 5 super carefully, although that was the third drop (never more than 3-foot drop) since I purchased it 4.5 months ago from Dubai. I live in UK, so there's no chance of the components being available here since it was never released in Europe. This is the first time I ever broke a phone.... and from a slight drop as well.
Take extra care of your Note 5... it's very fragile...
That's gutting. I switched last month to the note 5 cos I dropped my Nexus 6 off the office desk onto carpeted floor and the screen cracked. Guess side effect of such great designs
It's amazing how fragile things are now days. I dropped an sd card on the carpet once from waist height. Killed it. Lmao
Must of seen at least 50 phones broken in the reception of my old work. People would accidentally drop em or knock them of the counter as they were about to leave and smashed everytime.
For a device that is meant to be carried everywhere they sure are easy to kill.
Why make them.sturdy when they can make another $1000 by selling them a replacement...
Sent from my SM-G920I using Tapatalk
my note 5 fell from 5 feet and nothing happened. it was without screen protector. you have bad luck.
It's unfortunate that this happened. Next time spend the extra cash and get a Otter Box defender. It's not the fact the phone dropped but how it hit once it dropped. My guess is, it dropped directly on the corner.
southphillysean said:
It's unfortunate that this happened. Next time spend the extra cash and get a Otter Box defender. It's not the fact the phone dropped but how it hit once it dropped. My guess is, it dropped directly on the corner.
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Yeah, well worth the money for a decent case. I got blind rotten drunk and dropped my s6 on the concrete numerous times without damage to the phone and just a few chunks of plastic gone from the case.
Sent from my SM-G920I using Tapatalk
I've dropped my note 5 about five times onto hardwood flooring and never had anything happen more than the SPen going for a wander. My friend was skateboarding with his n9200 and he dropped it, poor device went flying face down on the pavement the same day he decided to remove his glass screen protector becaise it was cracked. Bad luck.
I always get insurance with my phone. Worth the 9 bucks a month. Go to the store, ask for replacement, new one is at my door the next day.
ON a side note, my note 5 flew out of my hand and slapped the corner of my closet and the zagg shield shattered but the rest of the phone is golden.
Another problem with lcd glass
In the upper left corner there is an air bubble inside the lcd glass.
it dropped from 2- 3 feet height with silicon cover on it.
here the pictures
Silicone covers are worthless and make the phone look crap. Better to get a minimal hard case
That's how amoled screens work. If you crack an LCD, everytime you turn it on back again you will see the cracks but the screen will still be backlighted. But, since every single led is individually backlighted in amoled screens, if you turn off the screen and turn it on again there's a 90% of chances that the screen will not turn on again. It will start bleeding purple or green colors and flashing straight lines all over the screen until it finally dies. The screen slowly and painfully agonizes until it's dead. Time to get a new Glass + Screen replacement my friend...
nickbarbs said:
Silicone covers are worthless and make the phone look crap. Better to get a minimal hard case
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This, they could protect you from scratches but they will never save you from a screen crack. Same goes for the tempered glass.
Probably worth remembering that even though stuff does happen, the Note 5 is basically a "glass" object.
Treat it as such.
My note 5 fell more than 5 times on the street and not on the its back but on the screen, everytime i picked it up i was ready to see a big crack! But never was!! And i don't even use a screen protector, just samsung view cover case, i guess it's a bad luck for u my friend.
nickbarbs said:
Silicone covers are worthless and make the phone look crap. Better to get a minimal hard case
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Click to collapse
Silicone cases dont make anything look like crap unless the color or design on it looks like crap. They actually should give u slightly better shock absorption than a hard plastic case. Otterboxes are unusable to me because of the bulk it adds. I prefer slimmer cases and mainly silicone or rubbery. U just were having bad luck.
galaxynote2 said:
The screen slowly and painfully agonizes until it's dead.
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Click to collapse
Sady it will be slowly and painfully agonizing for the owner too :crying:
Jokes aside,
The bigger the size of the screen, the easier the glass can resonate-flex when hitting the ground and knock-bend in the AMOLED, without cracking the glass outside. Interesting that the tempered glass protector didn't save it.
Freak accident, indeed
I would buy a screen from ebay, they're 200 bucks, and I'd find a mobile service place who fixes S6 screens in your area and ask them if they could do the swap.
zsolti256 said:
Sady it will be slowly and painfully agonizing for the owner too :crying:
Jokes aside,
The bigger the size of the screen, the easier the glass can resonate-flex when hitting the ground and knock-bend in the AMOLED, without cracking the glass outside. Interesting that the tempered glass protector didn't save it.
Freak accident, indeed
I would buy a screen from ebay, they're 200 bucks, and I'd find a mobile service place who fixes S6 screens in your area and ask them if they could do the swap.
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Click to collapse
Well, don't ask me how but my Note 4 screen stopped working when I took it out of my pocket like a year ago. I've sent it for repair and the guy told me that the screen was all shattered by the inside but the glass was brand new. Also they werent signs of bending or a certain sharp point that caused the screen failure. I still have the photo of the old screen. As you can see the glass was fine, but the screen was broken from inside (look at the left edge). Even there's dirt inside the screen!
That sucks for sure, hopefully you can get it fixed without too much trouble.
However since it seems you have the dropsies (3 drops in 4.5 months is a lot) I would do as the others suggest and get a rock solid case for it to prevent future issues.
I've had mine over 6mos and haven't dropped it once. Fingers crossed that trend continues lol
sent from my Nexus 6P, Note 5, Nexus 6 or Note 4

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