Related
So I go to check my order status at BB to see if it shipped late yesterday or last night and it says "Status - Back Ordered".
WTF!!!
Maybe I should just tell Sammy to go pound sand! I already have some concerns about them and their promises.
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
Click to expand...
Click to collapse
I guess that's the good news, I can run down to the store and check. Or at least call first thing this am.
lucky i have one close to my job that has them available. taking an early lunch to pick it up.
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
Click to expand...
Click to collapse
Just looked and tried to do that and all stores within 50 miles of me here in SE FL say unavailable. I already cancelled my order also, oh well.
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
Click to expand...
Click to collapse
Turns out, if you just call up Customer support and ask nicely, they'll transfer your order to an in-store pickup location, and get priority over people who just ordered it last night/this morning.
Now thats customer service.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
Click to expand...
Click to collapse
Best Buy email just arrived = Shipped! Yay!
UPS does not list a delivery date at their tracking site yet - Boo!
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
OneStepAhead said:
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
Click to expand...
Click to collapse
Interesting enough, when I call the local stores they have the 16G White version. Guess Samsung made lots of those.
Once the status says "Processing" customer service can't do anything. I tried this morning to have them transfer my order to a local store.
Good news is that I just got a confirmation e-mail that it just shipped, but now I have to wait for it to arrive instead of grabbing it from the store.
Thanks to substandard customer service, BB has lost my business. I called another store who also did not have the 32G version in stock but did notify me that they are showing the warehouse has units available if I wanted to do a store pickup. So I asked how could they have it in the warehouse and I get a back ordered status? The store customer service rep stated I should call the 888 number to find out. I did that and was abruptly told that the .com warehouse was different and they are obviously out of stock. So I tried to rationalize with her that why would BB take preorders and then not allocate units that they obviously have available. She states that "Sir I just told you that the .com uses a different warehouse". So I (with some sarcasm at this point) ask her if it is the same company. Well at no time did she offer to find one locally or go ahead and have one shipped to my local store and when I finally asked her if she could do that for me, I said never mind if I have to ask you to do that for me then I will just purchase from another business who values customer service. I assure you that at no time was I rude and only got sarcastic at the end of the conversation.
c'est la vie
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
SR45 said:
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
Click to expand...
Click to collapse
I couldn't find any BB stores in the state of Massachusetts that had the 32gb version, so I went online.
Circuit City claims to have an order today/ship today policy on the 32gb version. I went ahead a tried it - we'll see. I did it from their website, not from Amazon, and had to call them to ask them to process the order now.
I didn't know circuit city even existed anymore.
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
Berner said:
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
Click to expand...
Click to collapse
Good to hear someone had a good experience. I don't feel bad just a little jealous I guess. I'm actually thinking about just getting the Iconia instead. I have had the xoom and transformer but returned them both. The xoom for a charging issue and I just never liked the feel of the transformer, maybe just a little to wide and I have larger than avg hands.
I suffered from the same back-order issue. I pre-ordered one for my wife when I first got the e-mail from Samsung on 6/6/2011. Now you would think with my last name being at the beginning of the alphabet and my order being placed so early that I would be a shoe-in to receive one.
WRONG! I didn't receive an e-mail or anything. I'm a Silver Rewards member because of my continued customer loyalty...yet you can't even let me know what's going on before hand so I can order elsewhere.
I called 3 stores, checked online, did a online chat with Best Buy employee Brenda, and then talked to 4 different people through customer support. I heard different answers each time but the same result. "It shows as back-ordered but that it will ship in 1-2 business days." From the stores I heard "We haven't received our shipments yet but the ones we're getting are for pre-orders." The last statement was obviously a lie because ship-to-store has not been an option for any of the local 10 Best Buy stores.
How does any of this make sense? Yes I could come up with some patchwork logic to calm myself but at the end of the day, it's horrible customer service. I was respectful to each person I talked to. I didn't even complain. I went online to cancel my order and then called back to make sure it was done.
I'll keep it real simple. Worked for Best Buy for roughly 2 1/2 years during my younger days. During high school and then when I was in college in Tucson.
I hate Best Buy. From their "non-commission" approach they have the sales associates present shoppers with to their TERRIBLE phone customer service, the place is nothing but horrible experiences. I have a Rewards Silver account with them as well. I've spent way too much money to care to calculate with them and they continue to suck. I've shifted my purchasing from Best Buy to Amazon and am now a Prime Member with them (have been for over a year).
To stay on point with the OP, I went to Best Buy on Camelback in Phoenix this morning to see if they had any in stock. The PCHO (PC / Home Office) and Mobile Phone in store reps both told me they didn't get any in nor did the rest of the state of AZ. The only way I could get a Galaxy Tab was through Best Buy.com. This was after roaming around both departments for 10-15 minutes waiting for a sales rep to approach me (or even see one that I could approach for help). All immediately after the store had opened. Non-knowledgable, unwilling to help anyone sales reps and terrible supervisor / management that could give two craps less about your experience and care about nothing other than you buying a Geek Squad extended service plans and taking advantage of their financing offers.
I'm not buying a Galaxy Tab at all now nor am I, for any reason, shopping at Best Buy any longer (not like it's a huge deal... their stores have been dwindling in the number of shoppers for the past two years).
At first thought it's nice to see that I am not alone, but it really is kinda of sad. I do hear lots of great things about Amazon and have purchased a couple of times through them, but i am still a little weary about online purchases. Not really rational since Amazon does in all regards appear to be very safe and easy even with respect to returns. So who knows maybe it is Amazon here I come!
Prime Membership is totally worth it if you shop on Amazon frequently. I do ALL of my Christmas shopping each year with them, never any hiccups. As a Prime member, you get FREE Two Day shipping on almost everything you buy along with no tax. It destroys whatever Best Buy offers these days. On new videogame releases, they are not only typically $5-10 cheaper, there is no tax and it arrives on the same day of release at my front door.
**end of gushing**
I originally ordered two GSIIIs via a phone rep, but the geniuses at the AT&T warehouse forgot to include my apartment number on the air bill. As such, the phones could not be delivered (since this was a restricted package, UPS would not allow AT&T to add my apartment number to the package) and were sent back to the returns center in Ft. Worth, where they were received yesterday. In the meantime, I purchased the phones at a local AT&T store (should have done this from the beginning) and waited for the package to be delivered to the returns warehouse to receive my refund.
Since the phones were received yesterday morning, I logged into my AT&T account and chatted with a rep regarding the refund time frame. She informed me that it takes 5-7 business days to process a return, which is totally acceptable. However, I nearly fell out of my chair when the rep stated that it may take 1-2 billing cycles (1-2 months) for the money to appear in my account. I explained to the rep that I used a debit card to pay for the original order, and that there are no billing cycles associated with it. She stated that it's still treated like a credit card and it will take the same amount of time.
Can anyone confirm this? If worst comes to worst, I'll have to wait, but having to wait 1-2 months to get my money back ($435 is not exactly a small chunk of change) a little extreme, especially since it takes 5-7 days to process the return.
I believe if your debit card has the visa logo or something similar on the bottom right that is completely true and the rep wasn't lieing to you.
Sent from my SAMSUNG-SGH-I747 using xda premium
kgbkny said:
I originally ordered two GSIIIs via a phone rep, but the geniuses at the AT&T warehouse forgot to include my apartment number on the air bill. As such, the phones could not be delivered (since this was a restricted package, UPS would not allow AT&T to add my apartment number to the package) and were sent back to the returns center in Ft. Worth, where they were received yesterday. In the meantime, I purchased the phones at a local AT&T store (should have done this from the beginning) and waited for the package to be delivered to the returns warehouse to receive my refund.
Since the phones were received yesterday morning, I logged into my AT&T account and chatted with a rep regarding the refund time frame. She informed me that it takes 5-7 business days to process a return, which is totally acceptable. However, I nearly fell out of my chair when the rep stated that it may take 1-2 billing cycles (1-2 months) for the money to appear in my account. I explained to the rep that I used a debit card to pay for the original order, and that there are no billing cycles associated with it. She stated that it's still treated like a credit card and it will take the same amount of time.
Can anyone confirm this? If worst comes to worst, I'll have to wait, but having to wait 1-2 months to get my money back ($435 is not exactly a small chunk of change) a little extreme, especially since it takes 5-7 days to process the return.
Click to expand...
Click to collapse
I think you can file a claim with Visa, they will reimburse your money and take it up directly with ATT. My wife would know more and if I get a chance I'll bug her about it later this evening.
ThatJawn said:
I believe if your debit card has the visa logo or something similar on the bottom right that is completely true and the rep wasn't lieing to you.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Yeah, my bank's debit cards have the Visa logo on them. I'm going to call customer service and see if I they can do anything to expedite the refund, especially since it was their error to begin with. I've returned purchases made with my debit card to other vendors and received prompt refunds. AT&T already got their phones back, so there is absolutely no reason why I should have to wait that long to get my money back.
ancashion said:
I think you can file a claim with Visa, they will reimburse your money and take it up directly with ATT. My wife would know more and if I get a chance I'll bug her about it later this evening.
Click to expand...
Click to collapse
Thanks for the info. I may take it up with my bank also.
I sent mine back for an exchange (had a defective unit) and I was told they issue a credit within 1-2 business days once they receive the equipment. But, they added the banks usually put a 1-2week hold on the funds when it comes to debit cards. I was dealing with the eCommerce (I purchased online through att.com) folks at AT&T. I sent mine back last week via USPS and the warehouse has still not received the device so I don't know for sure how it will work out.
Sent from my SAMSUNG-SGH-I747 using xda premium
the1stSecond said:
I sent mine back for an exchange (had a defective unit) and I was told they issue a credit within 1-2 business days once they receive the equipment. But, they added the banks usually put a 1-2week hold on the funds when it comes to debit cards. I was dealing with the eCommerce (I purchased online through att.com) folks at AT&T. I sent mine back last week via USPS and the warehouse has still not received the device so I don't know for sure how it will work out.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Last night, I received an e-mail from AT&T, confirming that the returned phones were processed and the refund was authorized. The e-mail states that a refund will be issued back to the original form of payment (in my case, my debit card) within 5-7 business days. Once the refund is issued, it "will appear on your credit card account in the next few days (varies by merchant) or AT&T Wireless statement within one - two bill cycles."
Based on the above, it seems that the live chat rep slightly misinformed me (probably unintentionally). If the refund was issued to my AT&T monthly bill, it would take 1-2 billing cycles to appear. However, this doesn't appear to apply to debit/credit card refunds. As I've mentioned previously, I've had money refunded to my debit card in the past, and it usually appeared in my account as soon as the refund was issued. I guess the hold policy depends on the bank.
With regards to your device, do you have the tracking/delivery confirmation number for the shipment? If yes, what's the current status?
The last update was Friday the 13th. It states "picked up by the shipping agent".
But, I just received the same email as you from AT&T this afternoon.
Sent from my SAMSUNG-SGH-I747 using xda premium
kgbkny said:
I originally ordered two GSIIIs via a phone rep, but the geniuses at the AT&T warehouse forgot to include my apartment number on the air bill. As such, the phones could not be delivered (since this was a restricted package, UPS would not allow AT&T to add my apartment number to the package) and were sent back to the returns center in Ft. Worth, where they were received yesterday. In the meantime, I purchased the phones at a local AT&T store (should have done this from the beginning) and waited for the package to be delivered to the returns warehouse to receive my refund.
Since the phones were received yesterday morning, I logged into my AT&T account and chatted with a rep regarding the refund time frame. She informed me that it takes 5-7 business days to process a return, which is totally acceptable. However, I nearly fell out of my chair when the rep stated that it may take 1-2 billing cycles (1-2 months) for the money to appear in my account. I explained to the rep that I used a debit card to pay for the original order, and that there are no billing cycles associated with it. She stated that it's still treated like a credit card and it will take the same amount of time.
Can anyone confirm this? If worst comes to worst, I'll have to wait, but having to wait 1-2 months to get my money back ($435 is not exactly a small chunk of change) a little extreme, especially since it takes 5-7 days to process the return.
Click to expand...
Click to collapse
I used to work in an att call center(sales/ccare)and we are supposed to tell the customer it can take up to 2 billing cycles for the funds to be refunded back your account, however it NEVER takes this long, I have never seen it take long before.
Yeah okay, it sounds crazy but hear me out. I've never used Expansys, but guys on here seem to like them. I've always used Handtec (love them) and Negri (not crazy about them, but never a major problem)
So last night I place an order for 3 SGS4's (i9500) with expansys, using a credit card. This is the same credit card I've had for many years, I've used it to order *countless* phones from Handtec, Negri, etc. I prefer Google Checkout. Never an issue.
I get this email today:
Thank you for your order, however I'm afraid that we are unable to
accept it as a credit card order.
If you would still like us to ship your order you can pay for it by
bank transfer or Amazon checkout. .
Amazon Checkout can only be utilized if the item ordered is in stock and you will
need to create an account with Amazon (if you do not have one already) and be
subject to their security checks.
Please send a response email if you are willing to pay for your products via wire
transfer or wish to pay with Amazon checkout.
You must contact us via email so we can make sure the shipping charges are correct
before you send the wire payment.
We will send you wire instructions and the amount due. Your order will be
processed immediately upon receipt of funds in our account.
If you wish to pay with Amazon checkout, we will cancel this order and you will
need to place a new order and select that payment option.
Your credit card has not and will not be charged.
Thank you for placing your order with eXpansys.
Click to expand...
Click to collapse
Okay, so I called them up to find out the problem. All he could tell me was due to security they can't accept *a* credit card. (not just *my* credit card) So I asked about going through Amazon. (I'm a prime member) He tells me they can't do that either, until the phones are actually in stock. So my ONLY choice is to pay a fee, and do a bank transfer. (which boggles my mind... the phones won't be shipping for at least 1.5 weeks)
So now what? Negri is the only other place with the I9500s, and they want $75 more per phone. I wish Handtec had them, but they only have the I9505s.
Is there something else I can do, or someone else I can talk to? I told they guy the only option I have is to use Negri, he didn't care. What am I missing?
(yes this is half rant, half question...)
Is your shipping or billing address different to the address attached to the card? sometimes they don't like that :s
Brendo said:
Is your shipping or billing address different to the address attached to the card? sometimes they don't like that :s
Click to expand...
Click to collapse
No, everything is the same. Like I said, it wasn't an issue with my credit card, but any credit card. My ONLY option was a bank transfer.
Its looking like I'm going to have to use Negri.
Are you talking USA or the Brits? I have used a credit card at the USA website several times.
krabman said:
Are you talking USA or the Brits? I have used a credit card at the USA website several times.
Click to expand...
Click to collapse
USA. The order was for 3, totaling $2300 ish.
Sent from my C6603 using Tapatalk 2
Hmmmm, wonder if it's the amount either in dollars or number of phones? Might try and see if the website will accept an order for one. If they don't there is something up with your card. I can only go back to last years order but I made that one with a different card that was subsequently cancled do to a mass security leak. At any rate I have used two different cards there for sure. If they do accept the order you could order them one at a time I suppose. Guess if there was no time cruntch that would be the cheaper route.
Wire transfers bank to bank should not be that expensive, I have done a number of them for watches and never paid more than 40 dollars so that would still be quite a bit cheaper than Negri. IMO another route would be to call up and ask to be escalated up to someone who has the authority to make a call. I would guess if buying 3 that person might be willing to deduct it from the total price.
They made it VERY clear that it wasn't anything to do with my particular card. He just said no card could be used at all.
I'm going to try and get ahold of someone else tomorrow.
Sent from my C6603 using Tapatalk 2
I have ordered from them before, but only once and no issues. The dollar amount and qty of phones could be the issue and perhaps they are concerned about fraud given the popularity of the phones, risk of not getting paid if it were a case of fraud, etc.
I would say its a tough call, doing a $2300 transfer is something I wouldn't do no matter how much I liked a reseller, you could wait until they are in stock, but you risk them selling out quickly.
What kind of guarantee are they giving you if you needed to cancel the order, how long to get the funds back, are there any fee's etc. Would they do something to offset the fee's, say a credit towards accessories, etc? Never hurts to ask and that is a nice order.
RaptorMD said:
I have ordered from them before, but only once and no issues. The dollar amount and qty of phones could be the issue and perhaps they are concerned about fraud given the popularity of the phones, risk of not getting paid if it were a case of fraud, etc.
Click to expand...
Click to collapse
Yeah, I can understand that. Heck when I saw the email I thought "okay, gotta call em up" But they didn't even ask. And I called less than 10 minutes after getting the email. The guy didn't even wanna deal with me.
The person who sent me the email had already gone home, so I dealt with him. I emailed her back, perhaps I'll hear something tomorrow.
I bought my gt-i9100 and motorola xoom off of expansys. First time cc worked no problem second time they asked for money transfer which I did. Everything went fine they shipped right away. Just make sure you ask the to fill out the international warranty papers in the box.
If you'd like to PM me I can get to the bottom of this for you. Is your CC by chance issued outside of the USA? That is what initially comes to mind.
Regards,
Corey
Corey L said:
If you'd like to PM me I can get to the bottom of this for you. Is your CC by chance issued outside of the USA? That is what initially comes to mind.
Regards,
Corey
Click to expand...
Click to collapse
Nah, its a normal US CC. Ive used it for some pretty large phone purchases with Handtec and Negri in the past. (some of my friends don't have their crap together, so they pay me to order them phones)
PM me order Ref and I can look at it.
Hopefully the OP wont mind since I reckon he is interested as well... When do you anticipate stock and subsequent shipment Corey?
In my case, contacted UK Expansys for a quote, as US chat support told me to contact their UK division for a quote, with European tax and warranty. Two days and no reply yet :/ Support it's not serious at all and this could be a problem in case warranty support it's needed.
Sent from my GT-I9300 using Tapatalk 2
krabman said:
Hopefully the OP wont mind since I reckon he is interested as well... When do you anticipate stock and subsequent shipment Corey?
Click to expand...
Click to collapse
limited amount of white landing today, but our annual inventory starts at noon. If fedex gets to us by 10:30am, all white backorders go out today.
Bummer, I'm in early but for the black. Thanks for the update regardless.
Just an FYI for the thread, Corey was able to take care of the problem for me, but I had already placed an order w/Negri. (it shipped the very next day, no time to cancel)
But I am not sure which version it is.
Sent from my BN NookHD+ using Tapatalk 2
Both versions are there, for the same prices as on Motorola official site.
http://www.amazon.com/Motorola-Moto...ie=UTF8&qid=1385803729&sr=1-3&keywords=moto+g
http://www.amazon.com/Motorola-Moto...ie=UTF8&qid=1385803729&sr=1-4&keywords=moto+g
These are only the International versions, just an FYI. So, not good for T-Mobile.
Sent from my Nexus 5 using Tapatalk
Yeah, if you are a T-Mobile user here in the states, this won't do you any good unless you live closely to one of the refarmed 1900 3G areas.
Just got mine an hour ago from Amazon Germany (switching from the HTC Touch Pro2 with Energy ROM). :victory:
Amazon now has both the international and the US (supports T-mobile's 1700 MHz 3G) variants.
It is strange that Amazon is shipping Dec 4th, but Motorola isn't shipping the US variants until Dec 9th...
Amazon
They had a mixup with the listing, and they had a lot of ppl asking them what versions they had.
Fortunately they modified their listing on time. Now it shows all the versions available separately. I believe they added the phone as one option and then they would ship them randomly. So that would've meant ppl getting the US variant when they actually wanted the Global one.
I will be waiting for the early buyers and see how everything fares.
I'll let post back when I get mine. I ordered a 16GB US version.
I find it annoying that Motorola does not let you cancel your order (outside of one hour of purchasing on their website) for a device that doesn't ship for a few weeks (I pre-ordered two when the link when live on their site). I would rather cancel that order and pick it up from Amazon personally.
htcvividnoob said:
I find it annoying that Motorola does not let you cancel your order (outside of one hour of purchasing on their website) for a device that doesn't ship for a few weeks (I pre-ordered two when the link when live on their site). I would rather cancel that order and pick it up from Amazon personally.
Click to expand...
Click to collapse
How did you go about trying to cancel? I placed an order through Motorola last week and would like to cancel it and order one from Amazon.
creeve4 said:
How did you go about trying to cancel? I placed an order through Motorola last week and would like to cancel it and order one from Amazon.
Click to expand...
Click to collapse
I was unable to find a cancel option on their website, and spoke with a customer representative (before purchase) who told me cancellations must be done within one hour of purchase, even for preorders. There is a 14 day return window, but you must pay return shipping. If you are able to find a way to cancel let me know and I'll probably do the same.
cancel
I was told to call 866-289-6686 to cancel my order. I call them and it is the right number to cancel your order. I didn't cancel mine yet until my order from Amazon ships. let me know if it works for you. Wait time is about 15 minutes
Here is a transcript of my chat with Moto Care:
Reza: Hi, my name is Reza. How may I help you?
Christopher: Hello. I need to cancel order # ________.
Reza: I will be more than happy to assist you on this.
Christopher: Thank you
Reza: Is this about your Moto G phone, Christopher?
Christopher: Yes
Reza: I can see that it has been exported to our system already and cannot be edited or cancelled.
Christopher: Who do I need to speak with to get this order cancelled?
Reza: We suggest to call our Ecommerce Department for assistance. They are our dedicated department for Sales.
Reza: You can reach them at 866-289-6686 during Mondays thru Fridays from 8am-7pm CST.
Christopher: Thank you
Click to expand...
Click to collapse
I called the number provided and after talking with someone and being placed on hold for several minutes I was forwarded to the actual Ecommerce Department. I was on hold for about 20 minutes before speaking with someone within the Ecommerce Dept. They again placed me on hold for about 5 minutes. After checking the status of my order, I was told that it cannot be cancelled because it has already been sent to the warehouse for shipment?? They told me to "Reject the package" when it is delivered and when they receive it back I will be refunded...
I'll see how this goes and post my experience. It is unfortunate that Motorola does not have a better order cancellation system.
creeve4 said:
Here is a transcript of my chat with Moto Care:
I called the number provided and after talking with someone and being placed on hold for several minutes I was forwarded to the actual Ecommerce Department. I was on hold for about 20 minutes before speaking with someone within the Ecommerce Dept. They again placed me on hold for about 5 minutes. After checking the status of my order, I was told that it cannot be cancelled because it has already been sent to the warehouse for shipment?? They told me to "Reject the package" when it is delivered and when they receive it back I will be refunded...
I'll see how this goes and post my experience. It is unfortunate that Motorola does not have a better order cancellation system.
Click to expand...
Click to collapse
Yeah I did the same and they wouldn't let me cancel. Oh well, if I get the device by this week, then I guess the extra tax I spent on is worth it I suppose.
cancel
creeve4 said:
Here is a transcript of my chat with Moto Care:
I called the number provided and after talking with someone and being placed on hold for several minutes I was forwarded to the actual Ecommerce Department. I was on hold for about 20 minutes before speaking with someone within the Ecommerce Dept. They again placed me on hold for about 5 minutes. After checking the status of my order, I was told that it cannot be cancelled because it has already been sent to the warehouse for shipment?? They told me to "Reject the package" when it is delivered and when they receive it back I will be refunded...
I'll see how this goes and post my experience. It is unfortunate that Motorola does not have a better order cancellation system.
Click to expand...
Click to collapse
Suppose you are not home when it's delivered? The only way it could be rejected if a signature is required and I never signed for my other phone in the past. You would think they would make it easier, geeze,!
tonyguy2000 said:
Suppose you are not home when it's delivered? The only way it could be rejected if a signature is required and I never signed for my other phone in the past. You would think they would make it easier, geeze,!
Click to expand...
Click to collapse
If you are not home when it is delivered, you can take it to the nearest FedEx store and tell them that you were not home when it was delivered and that you wish to refuse delivery. They will then return it to Motorola.
Also, you can leave a note on your door stating that you are refusing delivery of the package; just print you name and the date on the note.
creeve4 said:
If you are not home when it is delivered, you can take it to the nearest FedEx store and tell them that you were not home when it was delivered and that you wish to refuse delivery. They will then return it to Motorola.
Also, you can leave a note on your door stating that you are refusing delivery of the package; just print you name and the date on the note.
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Find it hard to believe it was already sent for shipment if it was the US version. When I talked to Motorola today, they still told me that my order was absolutely not shipping any sooner than the 9th. So I finally just canceled... I'll give Amazon a try. Worst case, I saved the money on tax and will have to wait a couple more days if Amazon has their shipping dates backwards as I think they might (though currently my order is still listed as shipping on the 4th). Worth it to go with the guaranteed customer service of Amazon in my opinion.
Sent from my Nexus 5 using Tapatalk
Amazon
tmeader said:
Find it hard to believe it was already sent for shipment if it was the US version. When I talked to Motorola today, they still told me that my order was absolutely not shipping any sooner than the 9th. So I finally just canceled... I'll give Amazon a try. Worst case, I saved the money on tax and will have to wait a couple more days if Amazon has their shipping dates backwards as I think they might (though currently my order is still listed as shipping on the 4th). Worth it to go with the guaranteed customer service of Amazon in my opinion.
Sent from my Nexus 5 using Tapatalk
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Amazon is now showing December 11th when the US version will be available and the 4th for the Global. they had the ship dates reversed. Glad I couldn't cancel my order from Motorola. LOL
chlehqls said:
Yeah, if you are a T-Mobile user here in the states, this won't do you any good unless you live closely to one of the refarmed 1900 3G areas.
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Can you explain it clearly so that a lame person like will get it , because of shipping time I have ordered Global GSM
MotoG said:
Can you explain it clearly so that a lame person like will get it , because of shipping time I have ordered Global GSM
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If you have any plans to use this phone in the future with T-Mobile, it's highly recommended that you get the US version. It contains all of the wireless frequency bands required to get data on T-Mobile.
If you plan to use it only with AT&T in the US, and plan to use the same device when travelling abroad, then the Global version would work better for you as it is more compatible with carriers in other countries.
I placed an order October 14 (23 day ago) to get a Pixel XL phone from Google. Today I received an e-mail telling me that my order was canceled. I called customer service and Mark explained it was cancelled because there's something wrong with my credit line (Google Credit – Synchrony Bank).
I contact them (Synchrony Bank) via chat, and they said (Naomi North) everything is OK with the account. My credit line still on $3,000 and no activity was observed except the Pending charge for the Pixel XL order.
I called you back Google and Quanidria explained the bank (Synchrony Bank) remove the AUTH for this transaction, so they have to cancel the order.
I called Synchrony Bank again and Yashira from customer service says, they can keep the authorization for a limited time, BY LAW (about 20 days). If Google did not charge the item during that time, the authorization automatically is removed.
I already waited 23 days ago. The Pixel Phone XL is not available (additional unknown waiting time). Now, I need to place the order again when the phone become available and I'll be at the end of the line (4-6 weeks waiting time). THIS SUCKS!
If Google accept the Synchrony Bank as a method of payment, they should know they have a limited time to charge the Pixel XL to the credit line they offer. If delivery time are higher than authorization from Synchrony Bank, they should know this will happen.
Google should send an e-mail explaining the situation, before cancel the order so we can fix it and start all over again. No notification on this matter was provided.
I already bought a $30 case & $10 Tempered Glass for my Pixel I’ll not receive. I need to place a new order when the item becomes available. If I choose Synchrony Bank as a method of payment, and they don’t ship this item in a promptly way, the cycle will start over again…
Google service is a nightmare. They can't restore a cancelled order. They can't modify any order placed. They don't even know what the heck was going on with the order. Probably they don't realize yet that all the customer that order the phone via Synchrony Bank, will get the authorization cancelled, giving that waiting delivery time is 4-6 weeks (more than the 20 days authorization remain active).
I'm wondering if this happen to anybody and how Google address the situation. Please comment.
Did you check your synchrony bank account after you purchased regularly? did the charge sit there pending for that period of time? It sounds like most people got shipping notifications today for their XL - 128GB order, many of which discussed using the synchrony bank for the financing, so you may have just been unlucky and had something glitchy happen, there has been a few reports of that. I guess my account just showed a pending charge today, so I'm wondering did you never see that for 20 days, or did yours pop up and then immediately get cancelled?
I'm in the same boat as you ace, they're dragging their feet on everything to do with my order too. Most unhelpful bunch I have ever dealt with in my life. My order was from the eighth, of october.
I got lucky, I got my 32 gig at best buy. The guy selling it to me was pissed because his was still a month out, he ordered thru google
Sent from my Pixel XL using XDA-Developers mobile app
I never seen the charge during 20 days. Suddenly two transactions appears on Temporary Transactions, one for the "hold" and the other as a credit funding back my account.
ElYukiPR said:
I placed an order October 14 (23 day ago) to get a Pixel XL phone from Google. Today I received an e-mail telling me that my order was canceled. I called customer service and Mark explained it was cancelled because there's something wrong with my credit line (Google Credit – Synchrony Bank).
I contact them (Synchrony Bank) via chat, and they said (Naomi North) everything is OK with the account. My credit line still on $3,000 and no activity was observed except the Pending charge for the Pixel XL order.
I called you back Google and Quanidria explained the bank (Synchrony Bank) remove the AUTH for this transaction, so they have to cancel the order.
I called Synchrony Bank again and Yashira from customer service says, they can keep the authorization for a limited time, BY LAW (about 20 days). If Google did not charge the item during that time, the authorization automatically is removed.
I already waited 23 days ago. The Pixel Phone XL is not available (additional unknown waiting time). Now, I need to place the order again when the phone become available and I'll be at the end of the line (4-6 weeks waiting time). THIS SUCKS!
If Google accept the Synchrony Bank as a method of payment, they should know they have a limited time to charge the Pixel XL to the credit line they offer. If delivery time are higher than authorization from Synchrony Bank, they should know this will happen.
Google should send an e-mail explaining the situation, before cancel the order so we can fix it and start all over again. No notification on this matter was provided.
I already bought a $30 case & $10 Tempered Glass for my Pixel I’ll not receive. I need to place a new order when the item becomes available. If I choose Synchrony Bank as a method of payment, and they don’t ship this item in a promptly way, the cycle will start over again…
Google service is a nightmare. They can't restore a cancelled order. They can't modify any order placed. They don't even know what the heck was going on with the order. Probably they don't realize yet that all the customer that order the phone via Synchrony Bank, will get the authorization cancelled, giving that waiting delivery time is 4-6 weeks (more than the 20 days authorization remain active).
I'm wondering if this happen to anybody and how Google address the situation. Please comment.
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Click to collapse
Let me ask you... Did you initiate correspondence with google either via chat, phone or email. The reason I ask is that I placed (my reorder from their screw up Oct. 4th) on Oct. 28th. A week later I noticed what appeared to be a duplicate charge on synchrony account and when I called synchrony to inquire, they said it was a reversal and the order had been cancelled. called google and one person verified that it had. I was pissed. Called google again and they said no, everything was fine. In reading other peoples posts I determined myself that part of the process is the pending will drop off after a period of time like you mentioned. Through some more calls to google I kept getting reassurance that my order was fine and a week ago it went from preordered to pending and then last night it went from preordered to processing and the charge has reappeared on synchrony as well as payments.google.com. So what I'm saying is that the people we are talking to don't have a clue and that in fact your order may be fine. As I received a email from google AFTER calling to inquire about the order that it had been cancelled and that was in fact not true. Hopefully your order is still intact and you are getting info from google reps that I feel are temps they've brought on to field the massive influx of calls due to their mismanagement of this launch and they don't understand what they are looking at with the tools given them. I don't think they are able to look at anything more than what we can see on our order pages. Sorry for the long post but just wanted to offer you a scenario that maybe your order is okay. I can't guarantee you that it is but this has been my experience. And I've had way too much experience in dealing with them since Oct. 20th when my first order was supposed to be here. Probably spent 20 hours on phone, chat and email in the last 3-1/2 weeks. Good luck.
dwkick said:
Let me ask you... Did you initiate correspondence with google either via chat, phone or email. The reason I ask is that I placed (my reorder from their screw up Oct. 4th) on Oct. 28th. A week later I noticed what appeared to be a duplicate charge on synchrony account and when I called synchrony to inquire, they said it was a reversal and the order had been cancelled. called google and one person verified that it had. I was pissed. Called google again and they said no, everything was fine. In reading other peoples posts I determined myself that part of the process is the pending will drop off after a period of time like you mentioned. Through some more calls to google I kept getting reassurance that my order was fine and a week ago it went from preordered to pending and then last night it went from preordered to processing and the charge has reappeared on synchrony as well as payments.google.com. So what I'm saying is that the people we are talking to don't have a clue and that in fact your order may be fine. As I received a email from google AFTER calling to inquire about the order that it had been cancelled and that was in fact not true. Hopefully your order is still intact and you are getting info from google reps that I feel are temps they've brought on to field the massive influx of calls due to their mismanagement of this launch and they don't understand what they are looking at with the tools given them. I don't think they are able to look at anything more than what we can see on our order pages. Sorry for the long post but just wanted to offer you a scenario that maybe your order is okay. I can't guarantee you that it is but this has been my experience. And I've had way too much experience in dealing with them since Oct. 20th when my first order was supposed to be here. Probably spent 20 hours on phone, chat and email in the last 3-1/2 weeks. Good luck.
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When what he is saying happened happens, you get an email stating that your order has been put on hold from the google store and then an email right after stating that it has been canceled so nope mine was indeed canceled.
In fact I then had to place another order myself because they are not able to place another order for you.
dwkick said:
Let me ask you... Did you initiate correspondence with google either via chat, phone or email. The reason I ask is that I placed (my reorder from their screw up Oct. 4th) on Oct. 28th. A week later I noticed what appeared to be a duplicate charge on synchrony account and when I called synchrony to inquire, they said it was a reversal and the order had been cancelled. called google and one person verified that it had. I was pissed. Called google again and they said no, everything was fine. In reading other peoples posts I determined myself that part of the process is the pending will drop off after a period of time like you mentioned. Through some more calls to google I kept getting reassurance that my order was fine and a week ago it went from preordered to pending and then last night it went from preordered to processing and the charge has reappeared on synchrony as well as payments.google.com. So what I'm saying is that the people we are talking to don't have a clue and that in fact your order may be fine. As I received a email from google AFTER calling to inquire about the order that it had been cancelled and that was in fact not true. Hopefully your order is still intact and you are getting info from google reps that I feel are temps they've brought on to field the massive influx of calls due to their mismanagement of this launch and they don't understand what they are looking at with the tools given them. I don't think they are able to look at anything more than what we can see on our order pages. Sorry for the long post but just wanted to offer you a scenario that maybe your order is okay. I can't guarantee you that it is but this has been my experience. And I've had way too much experience in dealing with them since Oct. 20th when my first order was supposed to be here. Probably spent 20 hours on phone, chat and email in the last 3-1/2 weeks. Good luck.
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Click to collapse
Thanks for your time... I received an e-mail and immediately I check the status on my account. It says CANCELLED (see attachment). Did your order appears CANCELLED too, or never been at that point? My delivery estimate date was November 23-25. If this happened to you, maybe my order is okay. I HOPE!!! Google have the worst customer service I ever had.
ElYukiPR said:
Thanks for your time... I received an e-mail and immediately I check the status on my account. It says CANCELLED (see attachment). Did your order appears CANCELLED too, or never been at that point? My delivery estimate date was November 23-25. If this happened to you, maybe my order is okay. I HOPE!!! Google have the worst customer service I ever had.
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Click to collapse
No, I'm sorry. Mine never said cancel on the order page like that. In two different phone calls Google told me it was cancelled and one of them sent me an email stating it was cancelled but was obviously incorrect seeing as how my phone shipped yesterday and will be here tomorrow. I was just hoping you had the same situation that i did and that it was okay. I'd like to hope it isn't cancelled but I'd say that from the looks of that yours is cancelled. Sorry about that
dwkick said:
No, I'm sorry. Mine never said cancel on the order page like that. In two different phone calls Google told me it was cancelled and one of them sent me an email stating it was cancelled but was obviously incorrect seeing as how my phone shipped yesterday and will be here tomorrow. I was just hoping you had the same situation that i did and that it was okay. I'd like to hope it isn't cancelled but I'd say that from the looks of that yours is cancelled. Sorry about that
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* sigh *
ElYukiPR said:
* sigh *
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I know. ????. Google really screwed a lot of us. Good luck in getting a new phone.