Just got a the S4, would appreciate some help - Galaxy S 4 Q&A, Help & Troubleshooting

Hello,
Just got the S4 yesterday and theres a few things I cant get working/understand!
Firstly, when streaming video, from sources such as youtube or ted, it doesnt stream in full HD, it almost looks like standard definition. (this is streaming via wifi, not mobile data, i have also checked to make sure it is actually trying to stream HD)
Secondly is the email app, it is only showing me old emails from years ago? It only seems to have an "older" folder and isnt showing any new mail at all.
Could anyone help me out?
Thanks

adamski88 said:
Hello,
Just got the S4 yesterday and theres a few things I cant get working/understand!
Firstly, when streaming video, from sources such as youtube or ted, it doesnt stream in full HD, it almost looks like standard definition. (this is streaming via wifi, not mobile data, i have also checked to make sure it is actually trying to stream HD)
Secondly is the email app, it is only showing me old emails from years ago? It only seems to have an "older" folder and isnt showing any new mail at all.
Could anyone help me out?
Thanks
Click to expand...
Click to collapse
Have no idea what causes these gltiches for you, do you have the latest firmware installed and updated your apps in Google Play?
I`am streaming Youtube video`s on wifi in in full HD (1080p), have you checked the highest quality in the Youtube setttings
The email app shows the latest emails to me.

gee2012 said:
Have no idea what causes these gltiches for you, do you have the latest firmware installed and updated your apps in Google Play?
I`am streaming Youtube video`s on wifi in in full HD (1080p), have you checked the highest quality in the Youtube setttings
The email app shows the latest emails to me.
Click to expand...
Click to collapse
Yea i installed the latest youtube, also tried just streaming it from the web browser but made no difference. At first I had compared the steam to my old phone, and my old phone looked much much better, which was very confusing given the s4's display reputation. But ive put some hd videos on the phone manually and the picture is amazing. Its just streaming services which are poor.
I have also updated the handset, there was a 600mb update as soon as i turned it on.
The email is really bizarre, and very annoying. I know I could get a third party email client from the play store, but theres enough apps/bloatware already on the phone so i'd like to use the in built email app!

adamski88 said:
Yea i installed the latest youtube, also tried just streaming it from the web browser but made no difference. At first I had compared the steam to my old phone, and my old phone looked much much better, which was very confusing given the s4's display reputation. But ive put some hd videos on the phone manually and the picture is amazing. Its just streaming services which are poor.
I have also updated the handset, there was a 600mb update as soon as i turned it on.
The email is really bizarre, and very annoying. I know I could get a third party email client from the play store, but theres enough apps/bloatware already on the phone so i'd like to use the in built email app!
Click to expand...
Click to collapse
Stock email works fine. Just change the setting of sync emails for 3 days only. Then wait for some time (Give it time to sync.) It will sync emails.
BTW you mean email for exchange or something? not gmail?

tollboy said:
Stock email works fine. Just change the setting of sync emails for 3 days only. Then wait for some time (Give it time to sync.) It will sync emails.
BTW you mean email for exchange or something? not gmail?
Click to expand...
Click to collapse
tried both my gmail and hotmail accounts. same issue

adamski88 said:
tried both my gmail and hotmail accounts. same issue
Click to expand...
Click to collapse
Yes, indeed the syncing of gmail mails was a pain at first on my S4. But there is an app in the google play store called "push notification fixer" That allows your emails to be pushed to your phone in an orderly manner on delivery. Hope this fixes your issue with the email syncing

acboy555 said:
Yes, indeed the syncing of gmail mails was a pain at first on my S4. But there is an app in the google play store called "push notification fixer" That allows your emails to be pushed to your phone in an orderly manner on delivery. Hope this fixes your issue with the email syncing
Click to expand...
Click to collapse
thanks, I will give it a go.
Made a mistake in my last post, it is actually only gmail which isnt working properly. My hotmail account is working fine.

adamski88 said:
thanks, I will give it a go.
Made a mistake in my last post, it is actually only gmail which isnt working properly. My hotmail account is working fine.
Click to expand...
Click to collapse
i give up - sticking to K-9 instead

Related

Email Delay

I'm having troubles with pop email accounts, I'm not being notified for new emails, they do not show up in my inbox until i manually open the email client - I have my client to auto check every 5 minutes, yet if I don't check for half a day and then login I have emails from all times of the day being loaded into my inbox.
my friend is having the issue, was wondering if anyone else was?
It's with hotmail, yahoo and ever business emails servers.
suggestions?
Thanks in advanced
nobody noticed that there email isn't polling when it should be?
If you are using an app-killer, make sure your email app isnt killed with it, since that would eliminate the option to auto-fetch emails.
Inebriatef said:
If you are using an app-killer, make sure your email app isnt killed with it, since that would eliminate the option to auto-fetch emails.
Click to expand...
Click to collapse
Pls check these items.
Have you add to auto kill list? then remove it. along with email app.
com.andorid.provider.download
google.android.apps.uploader
data sync should be on.
try it.
Im sure yore battery life wont last 2 days. and why did you setup pop3? Go for Imap it saves resources and disk space.
Let your computer do POP3 work.
no appkiller of any kind installed
I just noticed now I havn't received emails to my phone in the last 3 days, I had to manualy open the app to fetch it, update is set to 30 min
I use moxier and it updates and polls fine,
email app doesn't.
x10a rooted on o24 software
every other functions works great
robbyf66 said:
no appkiller of any kind installed
I just noticed now I havn't received emails to my phone in the last 3 days, I had to manualy open the app to fetch it, update is set to 30 min
I use moxier and it updates and polls fine,
email app doesn't.
x10a rooted on o24 software
every other functions works great
Click to expand...
Click to collapse
On the first day I got the phone, before doing anything (root) to it, I also noticed that it didn't poll. Had it set for 5 minutes, background data on and it did nothing. Never polled once all day.
So rather than waste my time with something (else) from SE that didn't work I just installed K-9 Mail and never looked backed since
i have all my accounts forwarded to my gmail which i believe is push on android phones (someone correct me if im wrong), although this probably doesnt save battery life, i prefer having my email pushed
zhoustanley said:
i have all my accounts forwarded to my gmail which i believe is push on android phones (someone correct me if im wrong), although this probably doesnt save battery life, i prefer having my email pushed
Click to expand...
Click to collapse
agree...just let gmail take care of it
I prefer to reply or send emails from my actual email account, I did use k9 for a while and it was working and i do like all the additional advanced features it offers. All I need is basic send/receive from a basic client and the android email app is suppose to work like that.
thanks so far guys
rvictorg said:
agree...just let gmail take care of it
Click to expand...
Click to collapse
The regular email client is a bit lacking. Your issue isn't common though. Must be just missing something in the setting somewhere...if not you could always do the total reset on the phone i guess if you really had too.
I recently just caved in and made the full switch to Gmail for all of my accounts. Much easier to manage. It IS full push email I believe, plus imap makes things so much easier it's not even comparible.
It's too bad the gmail app on the phone won't let you send from multiple addys, but the web interface is good for sending from a diff addy in a pinch.
robbyf66 said:
I'm having troubles with pop email accounts, I'm not being notified for new emails, they do not show up in my inbox until i manually open the email client - I have my client to auto check every 5 minutes, yet if I don't check for half a day and then login I have emails from all times of the day being loaded into my inbox.
my friend is having the issue, was wondering if anyone else was?
It's with hotmail, yahoo and ever business emails servers.
suggestions?
Thanks in advanced
Click to expand...
Click to collapse
Just checked it today, App killer was set for auto kill after a hour. Disabled, now push email works.....

Epic email issues?

Forgive me if this topic has been raised before -- I searched and didn't see anything.
I am seeing two issues with my Epic relating to e-mail I haven't seen raised.
1. Generic e-mail client doesn't sync reliably. It ran reliably for a day or two, but has stopped polling, and now the only way I can get the accounts in it to update is to go into the client and open them.
2. I cannot seem to get more than 2 gmail accounts added to the gmail client. I have three google accounts, and I had to set up my third one in the generic client after repeated attempts to add it to the gmail client resulted in server connection fails.
Anyone else seeing this? Is it possible I have a defective phone or something I did during the course of rooting (noobnl's one-click v 2.2.9) broke some functionality? Is it possible that the service responsible for the client's polling activity got broken?
Thanks in advance.
My email has been updating automatically fine. I've only had my Epic for a little over two weeks, though. I don't have multiple Gmail accounts so can't say. Also, I'm not rooted yet ( I've been waiting for the 2.2 upgrade). I'm not crazy about everything in the generic client but it does seem to work very well.
I thought I was having the same issue as OP, but I found that I guess I accidentally switched automatic updates off in the settings.
I have had my Epic since it launched and yes this has been an issue for me. I thought maybe I had something set wrong but I don't. I actually check my Yahoo acct through the browser now. It doesn't really bother me to much though so I deal with it. Facebook for Android is the same way usually too.
Sent from my SPH-D700 using XDA App
This is a common issue if you search around.
I've given up on the stock email app and just use K9 mail. Works perfectly. Has a few more options than the stock app too, although like a lot of open-source apps, maybe too many. I still haven't gotten all the fonts to look the way I want. But it's functional and doesn't give me any problems with syncing. An email app that won't tell me when I have new email is useless to me, and the stock app would only do that for maybe a day unless I rebooted. K9 always notifies me of email immediately.
I'm having a problem of my own. I just tried to send an attachment in the stock email app but I get a FC when I hit attach. In the gmail app however it works, gives me the option of gallery or astro. Could the FC in the email app occuring because I uninstalled the myfiles app and it defaults to it?
Sent from my SPH-D700 using XDA App
badasscat said:
This is a common issue if you search around.
I've given up on the stock email app and just use K9 mail. Works perfectly. Has a few more options than the stock app too, although like a lot of open-source apps, maybe too many. I still haven't gotten all the fonts to look the way I want. But it's functional and doesn't give me any problems with syncing. An email app that won't tell me when I have new email is useless to me, and the stock app would only do that for maybe a day unless I rebooted. K9 always notifies me of email immediately.
Click to expand...
Click to collapse
Exactly the same problem. Stock email client works for a while then just quits.
But anyway, thanks for the tip re K-9 mail. Just installed it and will give it a try. It is indeed considerably more complimicated and will probably take some fiddling to get everything the way I want it, but that's OK -- I guess if I wanted simple but uncofigurable functionality I'd have a feature phone or an iPhone.
Seems like the FB app does the same thing. Anyone have a suggestion for a good 3d-party FB client?
Oh, and does anyone else have more than 2 accounts in gmail?
reboot will fix it for a short period
same problem here... worked for two weeks and now only syncs if manually. Rebooting the phone gets it going again... for a few more days and then it will no longer sync again!

[Q] Facebook Functional?

i just want to confirm this anyone...is your facebook app broken?
inspiron41 said:
i just want to confirm this anyone...is your facebook app broken?
Click to expand...
Click to collapse
Not sure what you mean by broken. I have it loaded and can browse around without issue although it is clearly not designed for tablets. I have also not posted anything using the app but can verify that it does install and can browse without a problem.
Won't Sync
I cannot get Facebook to sync. Anyone else have this problem? Application seems to work otherwise.
sddenizen said:
I cannot get Facebook to sync. Anyone else have this problem? Application seems to work otherwise.
Click to expand...
Click to collapse
What do you mean by sync? Like the phone, add it to Accounts and Sync in the tablet settings? It is not showing for me here as it does on my phone. I do not think that will work until we get a Honeycomb version.
EDIT: Actually it does show when trying to "add account" but does nothing.
I can't use the FB widget. It's FCs on me when I drag it over to a screen.
As for FB/Google integration... there appears to be a fight between Facebook and Google. I guess Google patched up some type of exploit that FB was using to merge/link contacts. It's fine for HTC, TouchWiz, MotoBlur... but not with a direct Google experience device.
Just search Google for more info on this. I read only a paragraph or so and got bored of the politics behind it.
If I remember correctly, facebook is now blocking google from exporting numbers/pictures status's.
This was on the news somewhere
Germwise said:
If I remember correctly, facebook is now blocking google from exporting numbers/pictures status's.
This was on the news somewhere
Click to expand...
Click to collapse
It still works on my Samsung Captivate though.
Same as others.. Can load the app and use it however trying to add an account to sych friends, as I've done on my D1 Droid, it blinks then does nothing. After doing this I've found occasionally the actual app then crashes, even with reboot, and must be re-installed to get it back.
I'm sure a native Honeycomb version will arrive in due time.. For now I'm just using TweetDeck which works great for various accounts including: Facebook, Twitter, Foursquare, etc.
Germwise said:
If I remember correctly, facebook is now blocking google from exporting numbers/pictures status's.
This was on the news somewhere
Click to expand...
Click to collapse
Yes they did. Google wants them to use there software to sync thru.

[Q] google music not syncing?

so i got my google music beta invite last night and i was all excited. i got all of my music (about 1,300 songs) to sync to google and i'm able to see all of my music and play it from the cloud on a pc via web browser.
i have the updated version of google music on my transformer and it opens up and i've connected it with the correct gmail account. the problem is that none of my sync'd music is showing up. i've hit refresh, i've messed with the settings and unchecked/checked things but i've got nothing except for the 4 albums that come on the transformer. what's the deal?
i know its the right gmail account, and i know the music is in the cloud and i can play it...just not from the transformer. any tips?
I was having the same problem, and this is what worked for me. Go into SETTINGS, click on ACCOUNTS AND SYNC. Under manage accounts, click on your google mail account, and click on SYNC MUSIC. After a few minutes, your music should show up. Another person had to downgrade their music app, and then update again. Hope one of these works for you!
Sent from my Transformer TF101 using XDA Premium App
jfunkmaster123 said:
I was having the same problem, and this is what worked for me. Go into SETTINGS, click on ACCOUNTS AND SYNC. Under manage accounts, click on your google mail account, and click on SYNC MUSIC. After a few minutes, your music should show up.
Click to expand...
Click to collapse
that did it! thanks a lot!
seems to me Google should put this in the troubleshooting or instructions page. i turned my auto sync off last week to save battery life, so i guess if i have it on, then my music would've shown up with no problem. still....
jfunkmaster123 said:
I was having the same problem, and this is what worked for me. Go into SETTINGS, click on ACCOUNTS AND SYNC. Under manage accounts, click on your google mail account, and click on SYNC MUSIC. After a few minutes, your music should show up. Another person had to downgrade their music app, and then update again. Hope one of these works for you!
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Mine don't show the music option under my Google account, very wierd
kyrumo71 said:
Mine don't show the music option under my Google account, very wierd
Click to expand...
Click to collapse
Mine doesn't either. I just got the 3.1 update the other day and it won't let me install from the market because it thinks it is already up to date.
No music sync option under my account either. Anyone else have any ideas?
Your google account has to be approved for the beta before the sync option will show up in the account setttings.
Try installing it from the Market on your PC (market.android.com). I dont know if its a bug for everyone or just people runnning cyanogenmod, but it wouldnt sync or even give me the option to until I went to the pc front end and installed it. Hope this helps anyone reading this in the future.

[Q] Email notification does not always work after KitKat upgrade

Hi guys,
i've updated to KitKat from 4.3 on my Nexus and now i am not receiving new email sound notifications unless i open the app and mark all messages as read. This is my work account (exchange) and the issue is really annoying because my daily email flow is about 100 messages. Most require my attention right away and i have to turn the phone on and off every few minutes to see if new message is there.
i've tried re-adding the account, changed notification sound, updated to 4.4.1 and then to 4.4.2 but the issue is still there.
any suggestions?
device is complete stock.
golden_m said:
Hi guys,
i've updated to KitKat from 4.3 on my Nexus and now i am not receiving new email sound notifications unless i open the app and mark all messages as read. This is my work account (exchange) and the issue is really annoying because my daily email flow is about 100 messages. Most require my attention right away and i have to turn the phone on and off every few minutes to see if new message is there.
i've tried re-adding the account, changed notification sound, updated to 4.4.1 and then to 4.4.2 but the issue is still there.
any suggestions?
device is complete stock.
Click to expand...
Click to collapse
I'm having the same issue here. Did not notice the issue on 4.4 or 4.4.1 but as soon as I updated to stock 4.4.2 the issue showed up. Sometimes the unread email will be there if I open the app but no notification sound or icon. I'm also getting delayed push emails randomly. It seems to work fine for an hour or two then no emails will show up unless I manually pull and I'll get a flood and e-mails will come in normally for a while.
nairb1 said:
I'm having the same issue here. Did not notice the issue on 4.4 or 4.4.1 but as soon as I updated to stock 4.4.2 the issue showed up. Sometimes the unread email will be there if I open the app but no notification sound or icon. I'm also getting delayed push emails randomly. It seems to work fine for an hour or two then no emails will show up unless I manually pull and I'll get a flood and e-mails will come in normally for a while.
Click to expand...
Click to collapse
i am still getting emails pushed, but no notification sounds...
any ideas how to fix this???
I tried wiping my device and flashing the factory image, issues remain.
Something I have noticed is that the second I open the Email application, the messages show up in the list .. of course no notifications.. Another behavior is that when the sync is configured with "Push" it is supposed to be realtime, and before KitKat, it was that way.. I'd get an alert on my phone the next second I received an email.. However, that also seems to be screwed up as well. I was hoping this 4.4.1 or 4.4.2 would resolve the issue but it didn't.
So I contacted google about this yesterday and the first few emails went nowhere. Then they transferred me to a 'specialist', here is their response:
Hello Brian,
Thank you for your response. Not being able to sync your emails through exchange is frustrating. I would be more than happy to assist you in syncing with the Exchange server. Unfortunately, at this time in order to sync with the Exchange server you need to access a third party app through 'Google Play'. In the future there may be updates to the Android OS that may allow for syncing with the Exchange server. Currently, Kitkat is unable to facilitate syncing with the Exchange server.
If you have any further questions, concerns or downloading a third party app does not resolve the issue please feel free to reply to this email or contact us at support.google.com.
Best Regards,
Valerie
The Google Support Team
Click to expand...
Click to collapse
nairb1 said:
I tried wiping my device and flashing the factory image, issues remain.
Click to expand...
Click to collapse
thank you so much! you just saved me time and effort because i was planning to do that myself!
nairb1 said:
So I contacted google about this yesterday and the first few emails went nowhere. Then they transferred me to a 'specialist', here is their response:
Click to expand...
Click to collapse
WOW!
Will they pay for that third party application for us???
I remember how everybody was bashing Apple when their update broke exchange sync. But they fixed it quite fast.
Never thought i will see that approach from Google...
Very sad
anybody was able to fix the issue?
anyone?
still have this annoying issue!
en_m said:
anyone?
still have this annoying issue!
Click to expand...
Click to collapse
Same here.. I really need a fix for this, I keep missing important messages
I think Google tweaked the email client to turn off notifications unless you open the app. If you get the first email, it will make a sound. If you don't open the app and check it, it will stop notifying you of further emails. I'm really not sure what the solution will be to this issue..
This is on my Nexus 5, but I have the same email client that the N4 does.
you can change that in settings :
RolF2 said:
you can change that in settings :
Click to expand...
Click to collapse
That's a Gmail setting, we're referring to the native email app that handles Exchange accounts
For me not
It always works for me
try using the application of your email provider(f.e. if you have a microsoft account use outlook.com app). that is what i do and i don't have any problem anymore. if you like to have all your different accounts in one application i would suggest to find another application. droid mail and k9 mail are quite good as far as i know
megaceso said:
It always works for me
Click to expand...
Click to collapse
It makes an audible beep every time you get a new email in the "Email" app even if you don't open the app every time? Are you on 4.4.2?
ttheodorou said:
try using the application of your email provider(f.e. if you have a microsoft account use outlook.com app). that is what i do and i don't have any problem anymore. if you like to have all your different accounts in one application i would suggest to find another application. droid mail and k9 mail are quite good as far as i know
Click to expand...
Click to collapse
I use it for my Exchange account for work email, there's no other email provider client. I'll see if I can get droid mail or K9, but they're relatively expensive options for just this 1 issue.

Categories

Resources