[Q] galaxy s4 no sound no cam - Galaxy S 4 Q&A, Help & Troubleshooting

hi
i've serious problems with my galaxy s4 i9505. I rooted my phone and after that i've installed clockwork recovery. i've installed some roms and every thing worked fine. but 3 days ago, the phone started to boot randomly. after that the camera app doesn't work anymore (it hangs on black screen). And the sound doesn't work anymore too (on earphones too). if i open an app with sound then the app hangs/freezes. if i push the volume buttons i've the same problems. so i tried to flash different roms (of course i did wipe cache, dalvik, data factory reset) - but always the same problem. i did a backup before flashing any rom - so i've also tried to restore the backup, but the problems remain.
can anyone help me?

looks like we have same problem...
Sounds on my Galaxy S4 aren't working either and so do cam app... I've also tried to switch between MusicFX and BeatsAdudio (after the problem with soud begun) but with no help at all.

You guys might try to flash back to a stock rom with (Mobile) Odin to see if that solves the issue (probably will). Use Triangle Away first to reset the binary flash counter. And data factory reset after the flash. Or first try reflashing the custom rom you`re on with a full wipe without the sound mod.

hi
nothing did help. So I guess it's a hardware issue. finally I reset flash/binary counter with triangle away, then flash stock rom (of course did full wipe) then unroot. Now I try to send the phone back and claim guarantee.

Same problem
Got the same problem here.
At first at reboot the sound would occasionally come back but would be gone after a screenlock.
Also when starting up the phone would hang during startup.
Went back to unrooted and stock firmware of july 2013.
Now no sound whatsoever.
Need to send it for repair... gonna be without a phone for three weeks.
Actually the phone seems to behaves like there is a headset connected while there is not (no headset logo either).

Platypus said:
Got the same problem here.
At first at reboot the sound would occasionally come back but would be gone after a screenlock.
Also when starting up the phone would hang during startup.
Went back to unrooted and stock firmware of july 2013.
Now no sound whatsoever.
Need to send it for repair... gonna be without a phone for three weeks.
Actually the phone seems to behaves like there is a headset connected while there is not (no headset logo either).
Click to expand...
Click to collapse
I sent it to samsung. they replied that they don't what the problem is - so the didn't repair anything.
So i really don't no what to do - a mobile with no mic, front & back speaker and no workin earphones is worthless ;(((
does any one have some ideas what to do?
could it be a software issue, because in my opinion it's strange, that mic, front & back speaker and earphones doen't work - i mean these are separate hardware components... the only connection thing on hw side is the motherboard. so i could imagine it's a sw problem. but i tried different roms, set back root and went back to stock rom.... but no change.
PS: sorry for bad english...

hi all, sorry for bumping up this thread. has anyone found a solution for this? I have the same problem with my S4.

tulogista said:
hi all, sorry for bumping up this thread. has anyone found a solution for this? I have the same problem with my S4.
Click to expand...
Click to collapse
Just flashed a Google Edition ROM and no sound guys!? Sound was working perfectly on stock!??

tronje85 said:
hi
i've serious problems with my galaxy s4 i9505. I rooted my phone and after that i've installed clockwork recovery. i've installed some roms and every thing worked fine. but 3 days ago, the phone started to boot randomly. after that the camera app doesn't work anymore (it hangs on black screen). And the sound doesn't work anymore too (on earphones too). if i open an app with sound then the app hangs/freezes. if i push the volume buttons i've the same problems. so i tried to flash different roms (of course i did wipe cache, dalvik, data factory reset) - but always the same problem. i did a backup before flashing any rom - so i've also tried to restore the backup, but the problems remain.
can anyone help me?
Click to expand...
Click to collapse
Updated to the new rom recently? Try flashing MH8 BTU over it through kies then go into "STOCK" recovery and wipe. This happend to me when i flashed MH8 then flashed another rom. Its to do with the bootloader and knox security crap.
---------- Post added at 09:00 PM ---------- Previous post was at 08:59 PM ----------
tulogista said:
hi all, sorry for bumping up this thread. has anyone found a solution for this? I have the same problem with my S4.
Click to expand...
Click to collapse
Try my solution i quoted.
Heres the thread in which it was mentioned before: http://forum.xda-developers.com/showthread.php?p=45417714#post45417714
---------- Post added at 09:09 PM ---------- Previous post was at 09:00 PM ----------
I just realised for the first few person the update wasn't even out yet so is irrelevant.

jayjay2244 said:
Try my solution i quoted.
Heres the thread in which it was mentioned before: http://forum.xda-developers.com/showthread.php?p=45417714#post45417714
Click to expand...
Click to collapse
Thanks! Yes, I saw your thread after I posted here and tried your solution. Everything is back to normal now :good:

Related

I9505 random reboots

Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
juzzy16 said:
Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
Click to expand...
Click to collapse
You have to uninstall every Knox app, that will stop the reboots
Sent from my Galaxy S4 using Tapatalk
juzzy16 said:
Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
Click to expand...
Click to collapse
Remove all Knox related apps via "Titanium Backup" and you are good to go. :good:
there is also an xposed module that deals with these random reboots, but personally i think the best way is to revert to an earlier firmware. fnb8 is rock solid.
I have just upgraded my firmware to NG8 (UK) and my phone reboots randomly, no matter what I am doing. After receiving a call, using gmaps, etc..
I will try the suggested solution with removing the knox sh*t and report back.
Yes
juzzy16 said:
Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
Click to expand...
Click to collapse
Yes, same problem here exactly. Any solution to fix this WITHOUT ROOT or reverting back to xxufnb9 ?
I found that uninstalling all knox apps and resetting a private app fixed my problem. I have been restart free for the last 2 days! I suggest using BBS to find out what app is causing wakes and reset them.
nm8 said:
I have just upgraded my firmware to NG8 (UK) and my phone reboots randomly, no matter what I am doing. After receiving a call, using gmaps, etc..
I will try the suggested solution with removing the knox sh*t and report back.
Click to expand...
Click to collapse
wuwinso said:
Yes, same problem here exactly. Any solution to fix this WITHOUT ROOT or reverting back to UGNF ?
Click to expand...
Click to collapse
juzzy16 said:
I found that uninstalling all knox apps and resetting a private app fixed my problem. I have been restart free for the last 2 days! I suggest using BBS to find out what app is causing wakes and reset them.
Click to expand...
Click to collapse
yup same here after reading this thread and removing all knox crap.... phone has not had a self reboot reboot for the day...
Revert
Had to reflash the old XXUFNB9, it was useless with all those restarts. Downgrade went okey, however need to delete the Media Storage `s cache because it will keep crashing. Testing now if it solved the problem.
Update 1: after 2 hours later no restart so far..
I recommend this solution who doesn`t want to loose everything and risking if a factory reset will solve this issue. There is a problem with the KNOX 2.0 update (XXUGNG8) ...
Update 2: Link for the firmware, for whoever choose to do this way: http://www.sammobile.com/firmwares/3/?download=31852
Ok, just a quick update, I have used googlemaps for 2 hours, and tomtom navigator for 1 hour on my S4, made and received a few calls without issue. No REBOOTS.. I think it was definitely the knox crap...
juzzy16 said:
I found that uninstalling all knox apps and resetting a private app fixed my problem. I have been restart free for the last 2 days! I suggest using BBS to find out what app is causing wakes and reset them.
Click to expand...
Click to collapse
nm8 said:
Ok, just a quick update, I have used googlemaps for 2 hours, and tomtom navigator for 1 hour on my S4, made and received a few calls without issue. No REBOOTS.. I think it was definitely the knox crap...
Click to expand...
Click to collapse
Stabil for 3 hours or 2 days - well that's for sure great ....
You both must be joking - take older NB8 and you can have an uptime of > 1 month without any problem,
All newer version are worse -
As s.o. mentioned, there is an Xposed Modul made by Thomas Hofmann that tries to solve this. This is not a Knox problem but seems to be in AOSP itself - although might mainly be triggered by Knox 2.0 (NB8 is still Knox 1.0). In general situation goes worse the more processes are started, i.e. with heavy load. It is said to happen not only with S4 but e.g. also with N3.
As Thomas Hofmann stated: "I figured out that actually the system server process crashed due to an ArrayIndexOutOfBoundsException"
If you want to know details plz have a look at Thomas's blog. With his modul he mainly catches a faulty parameter value that would otherwise cause a certain method to crash. As a result he manages to avoid the reboot but of course the real problem goes deeper, so to fix this for real Google / Samsung are needed.
=> I want a 4.4.4 rom with towelroot fixed, without those ArrayIndexOutOfBoundsExceptions and as solid as NB8 - but I doubt Samsung is able or willing to do this.
I am using STOCK i9505 4.4.2 ROM which is rooted. I don't use towelroot because I don't have to. I also try to stay away from premade Roms and Kernels beause i don't have time to test and tinker with eveything.
After a few days of removing knoxcrap, I can conclude, that it is the issue with my phone. My i9505 is now working perfectly......
Have to agree with you. Since removing all the knox stuff, Haven't had a reboot since! Been over a week now at this stage!
nm8 said:
I am using STOCK i9505 4.4.2 ROM which is rooted. I don't use towelroot because I don't have to. I also try to stay away from premade Roms and Kernels beause i don't have time to test and tinker with eveything.
After a few days of removing knoxcrap, I can conclude, that it is the issue with my phone. My i9505 is now working perfectly......
Click to expand...
Click to collapse
no random rebooting anymore xugng8 firmware
juzzy16 said:
Hi! I recently updated my i9505 to the xugng8 firmware via kies. Ever since, my phone has been randomly rebooting itself. The reboots are quick enough, so it doesn't look like the phone is completely rebooting, more like a half reboot. I have tried formating, but that didn't help. I have the phone rooted but using stock firmware.
Any ideas what could be causing this? Thanks
Click to expand...
Click to collapse
i have sorted my i9505 to the xugng8 firmware by re-installing with latest odin...download fresh stock firmware xugng8 firmware and i re-installed 2 weeks now no reboot ,but make sure before you do these steps usb debuging mode is selected ,rest you all know
nm8 said:
I don't use towelroot because I don't have to.
Click to expand...
Click to collapse
Yes, many think this to be a nice 'feature' to get root, but that rediculous. Towelroot (plus the older Exynos bug - but that was Samsung specific) is the biggest bug in Android since many years. Using a kernel that is not hardened against this (this unfortunately includes the otherwise almost perfect NB8 rom) could mean you couldn't be save anymore from someone taking over your phone unnoticed using root authorization.
---------- Post added at 02:20 PM ---------- Previous post was at 02:08 PM ----------
juzzy16 said:
Have to agree with you. Since removing all the knox stuff, Haven't had a reboot since! Been over a week now at this stage!
Click to expand...
Click to collapse
As said those reboots most certaintly are caused by a bug in AOSP code itself - but in fact they seem to be mainly triggered by Knox 2.0. Otherwise a lot more phones other than S4 or N3 should be involved.
As we will never know fpr sure if and when Google/Samsung will solve the real reason of this problem and "removing" Knox 2.0 seems to help, it would be very nice of you (juzzy16, nm8, sneazy) to perhaps add another comment in 2-3 weeks about reboot behaviour again including the rom version you are using and what exactly of Knox you had removed.:good:

Camera Not Recording (log inside)

Greetings,
The camera on my Note 3 is not working for video recording (taking pics works fine). I have switched a lot of roms and kernels on it, but I noticed the camera app would not record and, instead, show me a "Warning: Recording Error" followed by a force close and, usually, a reboot.
I decided to switch back to stock Lollipop to see if this would revert it, but it didn't work.
The phone specs and other info:
SM-9005
Currently on official Lollipop from Brazil (N9005VJUGBOD5_N9005ZTOGBOD4_ZTO from sammobile)
Stock kernel
These are the things I did to try and fix this, not in order:
1- Changed kernels
2- Changed roms (always wiping everything but internals on recovery before doing so)
3- Cleaned cache
4- Cleaned camera cache
5- Tried google camera app instead of the official camera app (it did not FC, but while it said it was recording, it would never save a video file of it)
6- Did a factory reset on the stock rom
7- Updated modem and bootloader with the files on the Aryamod thread
8- Tried removing the SD card completely
9- Tried reseating the SD card
10- Tried changing to internal card in the camera app
11- Changing recording resolution options
Last custom rom I had was the Omega Rom. First Lollipop rom I installed was the official (non leaked) Poland rom, and I did not use a pit file back then (as, according to the thread this was featured it, that file was meant only for users coming from the leaked lollipop rom).
This is the log from the camera bugging out in the Omega Rom:
http://pastebin.com/TkCA2KbT
I took a second one for precaution:
http://pastebin.com/1exMLTk3
This is not a hardware problem as it worked on KK. The problem persists on the official rom I just installed. Also, the SD card has a lot of space available, as does the internal memory.
Also, not sure if this is relevant, but most kernels give me a bootloop, exception being the Omega kernel and the Darkqueen. I also *may* have flashed by accident a rom based on Cyanogen at some point, but my memory is very fuzzy on this. I think that this wouldn't matter as I wipe everything before putting a new rom in, anyway (and if I did that, the new and now correct rom I put after that wouldn't leave any traces of this accident).
I have no idea what else to do to fix this.
I have exactly the same problem. I have a ZTO Note 3 with the same problem as well, sometimes the whole android crashes after I try to record it.
The whole problem began after I installed the Omega Rom, I used CM12.1 for quite some time and the camera record correctly. I am not sure if you managed to wipe the whole thing by using the TWRP, but once I did, I found out that it was a MTO problem, which I searched about and it was nothing major.
Did you manage to fix the problem?
Maybe install latest bootloader?
Try changing the camera app video resolution back to 1080P - there's been a number of people had problems with UHD mode.
It's quite possible that BL and Modem flash will not work unless you turn the phone off and then go into DL mode for an Odin flash - rebooting into DL mode doesn't let them flash. So maybe once you went to a ROM that had the UHD issue, you haven't fully come back to stock?
Journyman16 said:
Try changing the camera app video resolution back to 1080P - there's been a number of people had problems with UHD mode.
It's quite possible that BL and Modem flash will not work unless you turn the phone off and then go into DL mode for an Odin flash - rebooting into DL mode doesn't let them flash. So maybe once you went to a ROM that had the UHD issue, you haven't fully come back to stock?
Click to expand...
Click to collapse
white7561 said:
Maybe install latest bootloader?
Click to expand...
Click to collapse
Sorry for the time taken, I flashed the Omega Rom once again using TWRP, and then I flashed the bootloader and modem recommended for such rom using Odin, but the problem still continues. And I have tried change resolutions, storage and everything possible, the problem still continues.
Funny thing is, I thought it was the back camera problem, it could take photos but it freezes during video recording. Once I tried the front camera, the same problem happens as well, it does take pictures, but it does not record.
I am getting a little desperate now, I have a feeling that the omega rom made such problem but as of yet it did not fix said problem! What should I do?
Leminur said:
Sorry for the time taken, I flashed the Omega Rom once again using TWRP, and then I flashed the bootloader and modem recommended for such rom using Odin, but the problem still continues. And I have tried change resolutions, storage and everything possible, the problem still continues.
Funny thing is, I thought it was the back camera problem, it could take photos but it freezes during video recording. Once I tried the front camera, the same problem happens as well, it does take pictures, but it does not record.
I am getting a little desperate now, I have a feeling that the omega rom made such problem but as of yet it did not fix said problem! What should I do?
Click to expand...
Click to collapse
Hi, I have the same problem on my note 3 and the only way to fix its installing the kernel civato v2.2 .(only work with v2.2)
i hope work for you.
---------- Post added at 04:45 AM ---------- Previous post was at 04:40 AM ----------
Hi, I have the same problem on my note 3 and the only way to fix its installing the kernel civato v2.2 .(only work with v2.2)
i hope work for you.
Video not recording
Do you have a link to the kernel and has anyone else tried this? I'm also having the same problem with the video recording not working and I'm not sure what to do about it.
chickenlittlesound said:
Hi, I have the same problem on my note 3 and the only way to fix its installing the kernel civato v2.2 .(only work with v2.2)
i hope work for you.
---------- Post added at 04:45 AM ---------- Previous post was at 04:40 AM ----------
Hi, I have the same problem on my note 3 and the only way to fix its installing the kernel civato v2.2 .(only work with v2.2)
i hope work for you.
Click to expand...
Click to collapse
I'm having exact same problem
I'm also having this exact same problem with my N9005 Note 3. Its running Lollipop but i don't really much about roms as i bought it used from some shop. Everything works fine both cameras take pictures but video recording doesn't work at all. Also i downloaded a screen roader app and its videos are also not recorded. When i finish recording them and go to gallery it says File Corrupted. Please anyone got fix of this problem yet?
So I solved it by:
Using Odin 3.11.1
I have already tried Factory reset, wipe cache, wipe dalvik, flashed the latest stock Lolipop or older lollipop with ODin and nothing solved the problem.
So I tried to flash the latest stock lolipop with Odin and marking checked (Auto Reboot , F. Reset Time , Phone EFS clear, Phone Bootloader update).
I suspect that the Phone EFS clear did the trick. It's function is related to the modem and radio of the phone. And clearly the modem has a problem here.
I hope this will help anybody out there having this issue.
This problem happened after trying to flash lollipop using FlashFire app to reserve the root that I had in my previos Android KK 4.4.2.
Phone: Galaxy Note3 N9005 Malaysian
Hi everybody,
@hayder78,
I tried to do the same to fix the issue: flash with the last firmware available for my region code (XEF - N9005XXUGBOK6) using Odin 3.11.1 and the same options (Auto Reboot , F. Reset Time , Phone EFS clear, Phone Bootloader update) but I still have the issue.
@Fenrir007
Did you manage to fix the issue using the same method?
I had the same issue with a 6.0.1 ROM (MagMa-NX UX8.5) on my Note 3 N9005. Any attempt to record video merely resulted in a "recording failed" message after about a second.
I thought I had installed a recent bootloader and modem using Odin 3.11.1, but although I did it twice I had used a "Reboot to Download" restart and for some reason that does not seem to have taken properly - although I have no idea why, all the display messages said it had worked.
So I have just done a full (remove battery and then three-finger power-up) boot into Download as advised in this thread, and then sent the same BL_N9005XXSGBQA1 and CP_N9005XXUGBOJ2 files to the phone via Odin, and now video recording works fine.
So when people say clean boot into Download, they do actually mean it. Thanks folks!
Oh, and I did NOT need to tick the "clear EFS" option, which seemed a rather risky thing to try so I was avoiding it as long as I could.
Andre

No sound at all on my galaxy s4

Hello,
All sounds on my galaxy s4 (gt-i9505) suddenly stopped. I dont hear any sound (buttons, mp3s,....).. The only sound I hear is sometimes within boot animation, when a booting reaches system, audio is gone. I tried many roms, many basebands, many experiments even stock roms, but nothing helped, but I noticed that audio works IN SAFE MODE!!!! So if there is BASEBAND UNKNOWN = AUDIO WORKS!!! But why? I tried many basebands/modems, but it wasn't helpful.
I flashed with Odin 3.10.6, CWM 6.0.4.4 (I cant get into another recovery after VolumeUP, so I MUST use this recovery.. I dont know why...), then I tried Omega ROM v40, v41; Phoenix ROM; GPE; some stock roms for my and other countries, but nothing helped.. Sound only in SAFE MODE, so I guess its not HW issue.
Last working configuration was on Omega ROM v40, but there have started troubles with sound..
PS: Yes, I tried a trick with headphones, that says you have to insert and pull out a jack many times and clear the hole .... didnt worked in my case.
I read many topics, but to most people helped returning to stock rom, however not in my case again...
Please help me..
thanks
I am also in the same boat as you. At the moment, I am using the S4 i9505 with Slim Rom and Open Gapps.
A while ago, I flashed TWRP and some how that fixed it for a while! But then the problem came back which is quite unfortunate. Since the phone is now mine (it was my sisters) I really want to fix this bad boy and use it (I use Xperia SP if you haven't noticed )
One question, you talked about SAFE MODE? Where can we find that? Remember, I have the same problem as you.
If I find a solution, I will PM and post here on what I did
Cheers!

Help, im stuck with no sound, the weirdest thing ever!

So let's start cuz it's a big story. So i have a Samsung Galaxy S4 GT-I9505, rooted, TRWP Custom Recovery, i had plenty ROM's on him, everytime the ROMS worked perfectly except the bugs they already had....
The last ROM i had was Optimized CM12.1 JDCTeam. (http://forum.xda-developers.com/gal...lop/exclusive-antaresone-alucard24-s-t3066696) it worked fine....
One day, they made an update of the ROM. Everything worked fine, until a morning 2-3 days after i made the update.... my alarm clock started ringing (as it was meant to be ) but the screen wasn't turning on.
I restarted the phone...but the alarm was still ringing when the phone restarted then it restarted itself. After this self restart....the phone booted with those optimizations (like the cache was deleted.) After it booted...surprise. No sound. At all. No sound in media player, no sound from calls, no sound when recieveing calls, no sound from my mic too.Then i noticed that movies from Youtube and from my gallery were playing in slowmotion, or not playing at all.
I though it was the ROM ...so i installed other ROMs....no success....all the ROMs i've installed had the same problem. No sounds at all.
Then i found a ROM, that played the Boot animation sound but all the other sounds were still not working. So of course this means it can't be a hardware problem anymore.
So back from the start.
Then i found this ROM, an S6 port : http://forum.xda-developers.com/galaxy-s4/i9505-develop/rom-albe95-s6-port-1-0-t3092479
This ROM specifies that i must install the latest lollipop bootloaders and modems for it to work. So i've installed the modems and the bootloader given in the ROM topic....then the ROM and surprize....the sounds were working again. But the new problem was that the SIM reading stopped working and the rom was unstable. I've tried other modems to no success for the SIM.
Other Lollipop and KK roms, thinking that the bootloader or the modem was the one that fixed the sounds, didn't work so i concluded is not the bootloader. And then i've installed this : http://forum.xda-developers.com/galaxy-s4/i9505-develop/rom-albe95-s6-port-1-0-t3092479 which at start it didn't played sounds. Then i've installed the bootloader from Albe95 S6 port post...and surprisingly sounds started to work on this ROM too. But from time to time the sounds dissapear..and i have to wait like some seconds to minutes for them to come back + the SIM still not working on this ROM . So somehow is the bootloader....but i dont get why it's working only on S6 ports..not even on MM ROM's is not working...
Can anyone help me ?
Edit : I forgot to mention that my partitions are F2FS....if this matters....
Posting a wall of text as you did here is a certain way to ensure your post gets ignored. You want to edit it and break your post up into discrete paragraphs so it is both readable and understandable.
Strephon Alkhalikoi said:
Posting a wall of text as you did here is a certain way to ensure your post gets ignored. You want to edit it and break your post up into discrete paragraphs so it is both readable and understandable.
Click to expand...
Click to collapse
Thanks for the tip I've edited the post....it is better now ? or should i cut some paragraphs?
No, that's fine. I probably should have PMed that to you rather than post it, but it's a bit too late for that. Sorry.
Anyway, your symptoms, where it occurs erratically, could still be a hardware issue. However, I think it more likely that your internal storage "glitched", and that is causing your problems. Make sure you have a backup of your IMEI and EFS by using Wanam's EFS Backup tool. Then grab an I9505 PIT file, a stock ROM, and Odin. Use them to partition the internal storage (which will format it), and install the stock ROM. See if your sound issues are fixed throughout the ROM. If so, then replace the recovery with TWRP and install the ROM you prefer.
If it still happens even after going through this, then it's almost certainly a hardware issue.
Strephon Alkhalikoi said:
No, that's fine. I probably should have PMed that to you rather than post it, but it's a bit too late for that. Sorry.
Anyway, your symptoms, where it occurs erratically, could still be a hardware issue. However, I think it more likely that your internal storage "glitched", and that is causing your problems. Make sure you have a backup of your IMEI and EFS by using Wanam's EFS Backup tool. Then grab an I9505 PIT file, a stock ROM, and Odin. Use them to partition the internal storage (which will format it), and install the stock ROM. See if your sound issues are fixed throughout the ROM. If so, then replace the recovery with TWRP and install the ROM you prefer.
If it still happens even after going through this, then it's almost certainly a hardware issue.
Click to expand...
Click to collapse
Thanks a lot sir, i'll try this as soon as i reach home. I let you know if it's working.
verdut said:
Thanks a lot sir, i'll try this as soon as i reach home. I let you know if it's working.
Click to expand...
Click to collapse
it seems that the problem wasn;t solved...i noticed something else, some roms , especially stock roms when i use the volume buttoms to change the volume....the rom restarts itself ....

Media playback issue with Galaxy note 3 N9005 - Audio & Video

Hi there,
I've had my Galaxy note 3 over a year now, its been a brilliant phone which has been well looked after. Yesterday all of a sudden whilst sat at the desk in work I went onto YouTube and tried to watch a video. It said playback error I thought it was just poor wi-fi connection so I tried to play some music off the phone (via mp3s i've had on there for a long time). I then got a Music playback error - Couldn't play the track that you requested. I thought ah its probably just a reboot thing so restarted the phone & still got the issue. I tried all of the media on the phone, videos, music in different formats...nothing works. I decided to boot the handset in Safe mode to see if that would help. Same problem. I had a look online for known issues & a few mentioned SD card problems. I had no SD card in my phone.
I decided to backup all of my stuff via my laptop & give it a factory reset. I really didn't want to do this but had no real choice. Anyway the problem still persists.
I am completely confused to how half an hour earlier on the desk in my office it was absolutely fine, then shortly later it stops working. I've never had a problem with it. I've tried numerous reboots since & still no luck.
The camera still works, its just no audio what so ever via headphones or through the speaker.
I also tried a few different media players too. MX player lets you pay the video....where as the standard android player freezer the handset when you try to watch a video.
At first I kept getting a SoundAlive is not working, close error.
Each time I try to make a phone call too it says "Call not sent" and the handset locks up and freezes really bad.
Does anyone have any idea what might of caused this? Literally the only thing I can think of is the fact I purchased a new battery for it 3 months back which is a none Samsung battery but would the phone really act this bizarrely all of a sudden?
I really don't wanna have to go and purchase a new phone when this was working fine yesterday & nothings happened to it.
Any help would be appreciated.
Cheers
Try a factory reset first.
as mentioned above I already have done. No luck. I really cant get my head around why playing back audio and video would cause the phone to come up with errors. Its as if its a pc amd the soundcard has dust in it or drivers arnt installed.
Del
Ive just downloaded the phone info Samsung app. I dont understand why id need to flash my phone though when it was working fine one minute then not working the next but ill still try it. No apps or updates were installed and ive never flashed any roms, firmware updates or rooted the device ever. Ill give it a flash and see what happens though
Zkingtut said:
Go to play store and install 'Phone info *samsung*.apk' to know all your phone info
Factory reset your phone
Go to Sammobile & Download and flash the latest firmware via Odin ( Download the right firmware )
Search YouTube to see how to use odin
https://youtu.be/V5kj33ygzIw
Good Luck
Click to expand...
Click to collapse
Ive just tried to register on Sammobile but the registration page is not working.
If anyone has access to it would you be able to download this for me & upload it to somewhere?
http://www.sammobile.com/firmwares/download/61445/N9005XXUGBOK6_N9005BTUGBOJ1_BTU/
Id really appreciate it & pray it fixes my phone.
Thank you
Del
No apps or updates were installed and ive never flashed any roms, firmware updates or rooted the device ever
Click to expand...
Click to collapse
- Im feeling pretty angry.
Ive just paid for a hostgator premium account which is meant to have rapid speeds & the download keeps failing.
http://rapidgator.net/file/cc36c745...te-3-sm-n9005-stock-firmware-lollipop-update/
I have also tried to register on the sammobile webpage to download the same firmware & it will not let me register as there's a problem with signup
Del
nolimit966 said:
Ive just downloaded the phone info Samsung app. I dont understand why id need to flash my phone though when it was working fine one minute then not working the next but ill still try it. No apps or updates were installed and ive never flashed any roms, firmware updates or rooted the device ever. Ill give it a flash and see what happens though
Click to expand...
Click to collapse
JJEgan said:
Try a factory reset first.
Click to expand...
Click to collapse
I finally managed to download the original firmware and reflash via ODIN but unfortunatley still no luck
Its such as shame as the phone works brilliant still, the camera, charging, internet, sms, 4g works perfectly fine as usual. Its just this strange media playback problem.
Does anyone have any final suggestions?
If the mainboard was damaged, could this fault just happen to media?
Thanks for your help
Start
Test a known file on a PC or Laptop to make sure it works .
Make sure its a format that your phone can play .
Copy to phone .
Test if fails try another media player .
Does the phone ring or play system sound check settings volume .
If fails then it looks like a hardware connection problem .
Sorry for reviving this old topic but the same error occurred on my device too. Not sure what caused it.
I updated my rom and replaced battery at the same time. Tried to install stock via odin, edit audio config files, install custom audio engines but nothing helped. My every action gave the same result - no media playback and audio proccessing app crashes. Samsung phone info shows empty space under "Sound Card".
I hope this is not a hardware failure but if it is any idea how I can check that?
What model ???
Sugest factory reset then flash a new stock rom via Odin .Install nothing else and test .
JJEgan said:
What model ???
Sugest factory reset then flash a new stock rom via Odin .Install nothing else and test .
Click to expand...
Click to collapse
As the thread title suggest my model is N9005. I reset and flashed stock via Odin already and it didn't work. I can try and do that again tho.
Sir_Druggist said:
As the thread title suggest my model is N9005. I reset and flashed stock via Odin already and it didn't work. I can try and do that again tho.
Click to expand...
Click to collapse
I was messing around trying to make my phone surround sound and flashed the wrong mixer path and mine started to do the same thing as you guys described. Restored my stock mixer path and all was good, what I'm getting at is maybe do a search do a sound mod, one that is louder then stock and try that, maybe it will change something for the good for you. I've seen ones u can flash in recovery and they also have a uninstaller zip so u can revert back to stock if it don't work.
---------- Post added at 04:28 PM ---------- Previous post was at 04:25 PM ----------
Sir_Druggist said:
As the thread title suggest my model is N9005. I reset and flashed stock via Odin already and it didn't work. I can try and do that again tho.
Click to expand...
Click to collapse
Try one of these if u haven't already. It's worth a shot.
https://forum.xda-developers.com/showthread.php?t=2470890
Thanks for the help. Issue was fixed after flashing stock rom for the third time and then flashing separately bootloader and modem.

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