If you buy the xoom from ebay or even get it as a gift, will you still be able to use the motorola 1 year limited warranty or even be able to upgrade the radio to LTE 4g?
I have been reading that the warranty only covers the original purchaser, and the LTE 4g is only for the original purchase. Is there anyway around this?
For instance, could you still get it fixed/ upgraded if you have the original purchase receipt?
This sucks for people who get the Xoom as a gift or something.
Usually you'll need to have the original receipt with proof of purchase date. The receipt also usually needs to be from an "authorized" dealer, ie, not eBay, not a discount warehouse, not some guy out of his car.
If you have the original receipt, your chances are good.
Some companies also have a policy that if the device is released on X date, any warranty claims up to 1 year after that date are by default valid. However, you bet they'll want to see the receipt regardless to make sure you're the original purchaser.
One of the reasons I don't buy items like this on eBay unless I expect to completely throw my money away.
Edit:
Also, most warranties require some kind of registration of the device within X period of time. It's illegal in some states I believe but common practice in most. This gives them marketing information about their product, a chance to up-sell extended warranties,
know who the original purchaser of device X with Y serial number is, as well as where they bought it and when.
I think ASUS has a motherboard / video card warranty of 90 days, but if you register the device within the first 30 they extend the warranty to 1 or 3 years. BFG tech did a lifetime warranty if you registered the device.
Sirchuk said:
Usually you'll need to have the original receipt with proof of purchase date. The receipt also usually needs to be from an "authorized" dealer, ie, not eBay, not a discount warehouse, not some guy out of his car.
If you have the original receipt, your chances are good.
Some companies also have a policy that if the device is released on X date, any warranty claims up to 1 year after that date are by default valid. However, you bet they'll want to see the receipt regardless to make sure you're the original purchaser.
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So what if the original receipt has someone else's name/address on it?
Flaunt77 said:
So what if the original receipt has someone else's name/address on it?
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Just say it was a gift from an aunt/uncle/brother/friend/whogivesacrap
have you tried square trade
does anyone know if they will warrant an unlocked phone? i read on Bell's website that their warranty is by the manufacturer's discretion, so i need to find out if motorola will accept it
I check the phone (Defy with suddenly dead earpiece) with Moto's online troubleshooting tools (and the tools show that the phone is under warranty), and was prompted to send it for repair. The shipping instructions say that I must "include proof of purchase (if required)". How should I deal with that? Include a note that this phone is a gift (it is), or just do not put anything? Should I pre-register the phone (and they may ask me how and when and where was it purchased) prior to sending it?
this was my original question too actually. Do you have a copy if the receipt? If not, I would start the process to send it back and then mention it was a gift or say you lost it. There really is nothing else for you to do but try. Even if you had the receipt. The shipping info on that proofbof purchase would be different than your own, but maybe you could just say you moved addresses since you bought it.
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myv6mustang said:
have you tried square trade
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I contacted SquareTrade yesterday about the same scenario and was told that an original receipt is necessary to have a plan with them...
I just won an auction on the Nexus 7. The seller claims that he doens't have the original sales receipt but says I will be able to sign up for the warranty online with the registration & activation of the Nexus. So, how does this exactly work and will this warranty be of the international type?
Thanks!
abhishek_turbo911 said:
I just won an auction on the Nexus 7. The seller claims that he doens't have the original sales receipt but says I will be able to sign up for the warranty online with the registration & activation of the Nexus. So, how does this exactly work and will this warranty be of the international type?
Thanks!
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there's no official sign up for a warranty, and all you need to activate the n7 is your gmail. all nexus 7 have a 1 year warranty(in the US). what the sellerbisb refering to as a warranty sign up, I have no idea.
Hello guys,
I have a few problems with my device and I was planning on getting an RMA. Its been over 15 days so I'll have to get it replaced through warranty. My question is, how does this all work? Will they send me a replacement device first then get me to send my defective device back to them? Or will I have to send my device in first before they send out the replacement. Just wondering because I don't know what I'll use if the latter happens.
Thanks!
Sent from my Nexus 4
Bumpity bump bump
Sent from my Nexus 4
Bump
Sent from my Nexus 4
Google Play Help said:
Replacements
Within 15 days of delivery, if you happen to receive a defective device that you'd like to exchange for a functioning device, please email our support team. They'll work with you on next steps and connect you directly to our partners for replacement options.
If you have configured your phone as a virtual wallet, using Google Wallet as a form of payment, prepare to switch devices.
As a precondition of replacement, Google may remotely disable the damaged device which is to be returned to Google, with the consent of the purchaser.
Regular warranty service and out of warranty repairs
After 15 days from delivery or for an out of warranty repair, please review warranty information for your device.
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After 15 days, you still have to contact Google customer support (see here: http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware). The service is no longer done by Google Play though, it's based on your LG 12 month warranty. I'm not sure if the procedure is the same though; call/email them.
If its done by LG they make you send the phone in first and then they either fix it or send you a new one so you will have to find a replacement phone while LG is working on your nexus 4
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
So you are basically asking us how to defraud Google?
fiffan86 said:
So you are basically asking us how to defraud Google?
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And is not it necessary for Verizon to ask for an unlock? I'm also interested in this
Should have bought a unlocked version to start with.
godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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A warranty replacement will most likely end up giving you the same device but refurbished as the purpose of warranties is to fix your device/item with the exact one but without the defect.
To me it looks like your asking if google can give you a non-verizon one in exchange for your Verizon edition. That's not how a warranty exchange works. As much as I would like to change the color of my 2 XL, I'm stuck with what I CHOSE.
Why not try calling Google themselves and ask them so you can speak with them directly?
Travisdroidx2 said:
Should have bought a unlocked version to start with.
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I hate this answer bro. No offense. Not everyone can afford $900 upfront. And their finance option isn't that easy to get approval.
slogar25 said:
I hate this answer bro. No offense. Not everyone can afford $900 upfront. And their finance option isn't that easy to get approval.
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You can get an unlocked one for the same price as the Verizon model.
It doesn't make it okay to buy a red car through a private seller and then ask the dealer to give you a blue one because you don't like the blue, although the red one is perfectly fine. He chose the Verizon one, he's stuck with it.
richii0207 said:
You can get an unlocked one for the same price as the Verizon model.
It doesn't make it okay to buy a red car through a private seller and then ask the dealer to give you a blue one because you don't like the blue, although the red one is perfectly fine. He chose the Verizon one, he's stuck with it.
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Point taken. Your previous statement had nothing to do with his situation. He bought it off of Craigslist because I'm assuming didn't want to pay out right for it from Google. And Verizon doesn't sell unlocked ones. Like I said I have good credit and still couldn't get approved through Google financing but because I'm a Verizon customer in good standing all it took for me was to walk in the door
godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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The warranty on the device is valid only for the person who originally bought it. Since you are not the original buyer, the warranty is null and void. Requesting an exchange because of the bootloader being locked would not be honored even if you were the original purchaser of the device; bootloader locking is not a defect.
You're not going to be able to convince Google to swap devices. So, you either deal with what you have, or sell it on Swappa and get something else.
What have we learned from this boys and girls? Never to buy smartphones off Craigslist. Because if you get lucky, you just end up not being able to unlock a bootloader. If you get really lucky, the IMEI is blacklisted and the police confiscate the device because it was stolen, leaving you out of pocket the amount you spent, with nothing to show for it.
I very much made this mistake in Australia with getting a nexus 6P... It had the horrendous battery issue and the person I bought it off would NOT give me a receipt... So even though the phone was under warranty... It was null and void. I made numous calls to google... To the place the device was bought from... But they couldn't do anything. I bought myself a pixel xl 2 and I got the guy to give me the receipt and proof of purchase. You will not be able to swap the device for an unlocked model... If you have the receipt and it needed to be replaced, they would give you the exact same model/locked to Verizon. Even if it would not a new device... Sorry mate, you are out of luck indefinitely
nevermind....
godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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Strephon Alkhalikoi said:
The warranty on the device is valid only for the person who originally bought it. Since you are not the original buyer, the warranty is null and void. Requesting an exchange because of the bootloader being locked would not be honored even if you were the original purchaser of the device; bootloader locking is not a defect.
You're not going to be able to convince Google to swap devices. So, you either deal with what you have, or sell it on Swappa and get something else.
What have we learned from this boys and girls? Never to buy smartphones off Craigslist. Because if you get lucky, you just end up not being able to unlock a bootloader. If you get really lucky, the IMEI is blacklisted and the police confiscate the device because it was stolen, leaving you out of pocket the amount you spent, with nothing to show for it.
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Warranty on pixel 2 does not even go by the owner. It goes by the imei. So long as that number is not out of warranty from the original date of purchase and the phone has not been blacklisted by verizon or google the warranty is not void. They will only ask your name and address and such if they are going to send a replacement. They will ask for a first name when tou are first begin to conversate with them, but will not ask full name unless they are going to replace phone.
They will not do it just to unlock your bootloader. There needs to be a legitimate problem with the phone.
@smartymcfly: Google makes a copy of the device warranty available on their support pages. The Pixel 2 XL warranty reads, in part...
This Limited Warranty is only valid and enforceable in locations the Phone is sold and will apply only if you purchased your Phone from Google or its authorized resellers.
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The OP did not buy the phone from Google, Best Buy, Verizon, or any other authorized reseller and thus the warranty is null and void. The only value the IMEI has is determining the phone's date of manufacture. The warranty however starts on the date of purchase, which could be months later.
Strephon Alkhalikoi said:
@smartymcfly: Google makes a copy of the device warranty available on their support pages. The Pixel 2 XL warranty reads, in part...
The OP did not buy the phone from Google, Best Buy, Verizon, or any other authorized reseller and thus the warranty is null and void. The only value the IMEI has is determining the phone's date of manufacture. The warranty however starts on the date of purchase, which could be months later.
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This is not true because many phones are purchased by one person and given or purchased by another. I know this because I purchased a phone for my sister with my credit card and then she paid me for it, so she bought it from me and she had to send it in for an RMA.
When you call google they want imei number. That is what detirmines if a phone is under warranty or not. Google uses imei to verify the phones end of warranty date.
Think about the process if younhave ever RMAd a device that was google nexus or pixel. They want the imei number and then only ask for your full name when they ask for a mailing address.
While what you say is true, the truth is not always black and white.
smartymcfly said:
While what you say is true, the truth is not always black and white.
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In your case you bought direct from Google and gave the device as a gift, even if you did get paid back, which is why the warranty still applied to your phone. The OP bought his secondhand, off Craigslist. The moment money exchanged hands the warranty became null and void. The OP pointed out the warranty did not transfer over in his opening post. He therefore must have contacted Google, who then told him the warranty was invalid.
Google being liberal with the warranty does not invalidate its existence. We are all bound by its terms and conditions.
Strephon Alkhalikoi said:
In your case you bought direct from Google and gave the device as a gift, even if you did get paid back, which is why the warranty still applied to your phone. The OP bought his secondhand, off Craigslist. The moment money exchanged hands the warranty became null and void. The OP pointed out the warranty did not transfer over in his opening post. He therefore must have contacted Google, who then told him the warranty was invalid.
Google being liberal with the warranty does not invalidate its existence. We are all bound by its terms and conditions.
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Which means whoever the seller on Craigslist was probably wasn't the orinal owner with original receipt of sale. Or more than likely the imei isn't clear
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
Strephon Alkhalikoi said:
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
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Craigslist isn't a seller... As much as it sells stuff... If OP had got a receipt and signed into there name..legally the device is owned by them. But because they didnt. It's not even technically there's as no receipt was made or anything. If they wanted to they could report the device as stolen and there would be nothing you could do about it.
Which leads back to my life lesson about Craigslist in my first post in this thread.
Strephon Alkhalikoi said:
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
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I got my P2XL from eBay... When i called Google about the AA issue, i even told them i got it from eBay, even emailed them the purchase receipt...
They still were going to RMA my phone and told me the warranty was still good. So I'm not totally sure if the see an eBay seller as an authorized dealer, but they surely treated it as such