Database Users

eBay + T-mobile = HTC Warranty ?

Hello,
I'm planning to buy a new HD2 locked to T-mobile on eBay. The question is, even if the seller gives me a receipt, won't HTC send me to T-mobile saying u bought it there, fix it there and T-mobile will say to me that I'm not a T-mobile costumer and will decline?
I mean if something happens and I'll need a warranty

I'm pretty sure that yes, that would be the case. Mine is from O2, and if I put my serial into the htc website it says not today thank you.

Yes
If you don't want to use the HD2 on T-Mobile you will have no warranty as you described.
If you are going to use the HD2 on T-Mobile then as long as the person you buy it from has not used it then your warranty will be good. The warranty is tied to the account that first uses the phone. The IMEI number on the phone registers with T-Mobile on the account it is first used on for warranty purposes, any warranty claims would go through T-Mobile on that account.

Ok - first and most important - WHAT COUNTRY ARE YOU IN?
EVERY country has diferent rules. For example, in the states you have almost no consumer protection but in the UK you have very strong consumer protection.
If you are in the UK I can certainly help you with this.

Hi guys I also have a T mobile locked HD2 bought on Ebay from UK; she is/was an uk T mobile customer. Now the phone is with me in Italy, what can I do to have it replaced?

Its not t-mobiles responsibilty. Under UK consumer law you return the device to the person/company who sold it to you and NOT the manufacturer. So, if you purchased the phone from t-Mobile, then you return to T-Mob, if you purchased from Fred Smith on Ebay, return to Fred Smith on Ebay.
The device is also expected to last for a reasonable lifetime without fault. In the case of mobiles, if they wish to sell them on 18/24 month contracts it should be reasonable for a phone to last 18/24 months.
First you need to contact them letter via recorded delivery post detailing the problem and asking them to fix or replace the device.

return it to htc via t-mobile or directly to htc..
it's quite easy,i do this several times with items purchased on ebay that i returned to pc-world..
they have records that they sold the item as the item have a serial number..

gabbs said:
return it to htc via t-mobile or directly to htc..
it's quite easy,i do this several times with items purchased on ebay that i returned to pc-world..
they have records that they sold the item as the item have a serial number..
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If its Cavallipurosangue you are talking to this is very unlikely to work. T-Mobile will want to tie this up with the customer that they have and it won't.
Acer certainly wouldn't do this for me. I purchased a phone under a company contract (and therefor not covered by consumer rights) and it turns out that phone was already registered to someone else. Acer point blank refused to deal with me, almost claiming that I had stolen property.
In both cases, its NOT T-Mobiles responsibilty (in the eyes of UK Sales of Goods Act) and IF they do repair/replace, it will only be good will and out of there choice.
T-Mobile will have a "contract" (and i don't mean 12/24 month contract) with the buyer who would have been "Fred Smith" and no-one else, specialy not with the two posters here. The two posters have entered into a contract with the Ebay sellers and this is where ALL liability lays.

The Sale of Goods act doesn't cover private sales, which are effectively 2nd user sales. It's a case of buyer beware unless the item is faulty from the outset.
In this case, 'Fred Smith' has a duty to accurately describe something he is selling, but once accepted by the new owner his liability ends, even if it was technically a sealed box sale.
HTC have accepted responsibility for these sort of warranty claims in the past under their pan-european warranty, but they have no legal obligation so to do.
If a foreign buyer buys a T-Mobile phone, and it later goes wrong, his only other option is to contact the seller and see if he will negotiate with T-Mobile as a goodwill gesture.

heh - then they are royaly stuffed if anything goes wrong and depend entirley on the mood of the person they speak to at HTC at the time.
Simple then: If you want a warranty, don't buy from Ebay.

Monty Burns said:
heh - then they are royaly stuffed if anything goes wrong and depend entirley on the mood of the person they speak to at HTC at the time.
Simple then: If you want a warranty, don't buy from Ebay.
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That's about the size of it! So make sure you get a bargain!

Motorola warranty is worthless

I have a 2014 Moto X, 16 GB with the bamboo back, on Verizon. The back is peeling off, and I've just finished speaking with Motorola.
I didn't buy the device - it was traded. Despite the fact that I have the box, the IMEI, and everything except the original order information, they refuse to help me. If I had the order info, I'd be well on my way to a new one, but without it, they're happy to leave me completely swinging by myself.
So if you're thinking about buying one used, or giving one as a gift... I wouldn't recommend it. They don't care, and couldn't be bothered to try and find a solution. Last motorola product I'll ever buy.

Not exactly Motorola's fault.

In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.

most if not all items for electronics.... from my past experience that the warranty is only for the original purchaser, its usually in the warranty policy, I buy and sell a lot of used phones, and I know that`s the chance I take of buying used.
below is from moto website
MOTOROLA MOBILITY INC.
LIMITED GLOBAL WARRANTY
MOBILE PHONES
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION
TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS
AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.

It sucks, but I have never owned an electronic device where the warranty extends to the second hand market
You say it is the last Motorola phone you will ever buy, perhaps a wiser choice would be to make this the last second hand phone you ever buy.
...
Can you not glue the back?

At the minimum you could send it in and they can reglue it or replace the back cover. It will cost you but it's better than nothing. You might be able to negotiate a deal.

You never get warranty coverage without proof of purchase, it's basically Warranty 101. My advice would be to contact the original seller and ask them if they can do a warranty return for you.

I have never heard of a company that warrants an item with no proof of purchase. Even with proof of purchase, the warranty on most consumer goods is not transferable.
Factory warranties on cars is the only case I can think of where they don't care about proof of purchase (because they already know when it was purchased).

One thing to keep in mind is that sometimes your experience will vary from rep to rep.
And also your attitude going into it is important as well.
I have a friend that gets no help ANYWHERE, and it's because of the manner in which he speaks. He's not outright rude, but he's a bit socially inept, so he comes off very abrasive. You can hear kindness. People like to help nice people.

dg4prez said:
In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.
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The micro USB port on my black 16gb X broke. I took it to my local brick & mortar Verizon store and they ordered a replacement device, no questions asked. They never asked to see any paperwork.
It sounds like you've got nothing to loose by trying the same thing?

dg4prez said:
I didn't buy the device - it was traded. Despite the fact that I have the box, the IMEI, and everything except the original order information, they refuse to help me. If I had the order info, I'd be well on my way to a new one, but without it, they're happy to leave me completely swinging by myself.
.
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Ask the seller for the info. I think it's good Motorola doesn't accept warranty without this information because thiefs will not have this info, only people who honestly bought it...
(btw it's very stupid for a company to not honor warranty, within the normal warranty period, for owners after the first owner because this severly impacts resell price and thus selling price)

You are correct.
Apple don't need proof of purchase for warranty, they have their own database based on IMEI/SN.
So if you purchase iPhone from Craigslist and it is still under warranty, Apple will still honor the warranty.
No Android OEM has this kind of customer service, not HTC/Motorola/Samsung/Google as far as I know.

I have read reports from some folks who successfully applied a small amount of glue under the peeled up wood, might be worth a try

dg4prez said:
I didn't buy the device - it was traded.
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Um. This is standard operating procedure for most companies.

sxp123731 said:
You are correct.
Apple don't need proof of purchase for warranty, they have their own database based on IMEI/SN.
So if you purchase iPhone from Craigslist and it is still under warranty, Apple will still honor the warranty.
No Android OEM has this kind of customer service, not HTC/Motorola/Samsung/Google as far as I know.
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My Nexus S that I bought used off eBay needed a screen replacement, and Samsung did so - no questions asked. Great experience. I haven't had to deal with an OEM for warranty since.

PhilDX said:
I have read reports from some folks who successfully applied a small amount of glue under the peeled up wood, might be worth a try
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You can either remove the whole back and re glue it or just use a very fine felt brush to apply glue to the edge of wood. Worked for me. Sent mine back because a different corner peeled. @dg4prez

Fix it your self, It does suck they wont honor a product under warranty.
I know a lot of companies who follow this rule but there are many companies who don't.
I always try and buy product from companies who have exceptional customer service and warranties, its worth it, even if you pay a little more.

I bought a Moto X for a friend of mine, my card, my email, my delivery address. He broke his screen a week later, he called them up and they asked him to send it in, charged him $120 for a new screen and sent him back a new phone, he never needes the order number or anything.
Last week i tore the leather on my moto x, called motorola, they asked for order number, email, address, charged me $25 and sent me a new phone and i will be sending back the one that has the torn back.
Guess it depends on who you speak with.
Also, as was mentioned earlier Apple warranties extend to any owner of the phone, since their proof of purchase comes up when the IMEI/SN is entered (you can even check warranty status on their website)
Only company that got close to this is samsung, i used to work in a cellphone shop and wed brick ALOT of phones testing things out, including note 3, s5 etc and samsung out always unbrick them for free even though we were not the original buyers.

2003vstrom said:
most if not all items for electronics.... from my past experience that the warranty is only for the original purchaser, its usually in the warranty policy, I buy and sell a lot of used phones, and I know that`s the chance I take of buying used.
below is from moto website
MOTOROLA MOBILITY INC.
LIMITED GLOBAL WARRANTY
MOBILE PHONES
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION
TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS
AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
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Click to collapse
That rule definitely would't survive here in Europe. No matter either written or not. It's against consumer protection regulations. And what is even more weird is that the provision is in direct conflict with freedom of contract principle. Neither state nor any third party could interfere with the contract without clear legal basis. Warranty refers to the sold good not to the person who bought it.

dg4prez said:
In what way? Tell me of another company that doesn't honor their warranty if you gift a device. It's not like I don't have the serial number, IMEI, and every other bit of info for the thing. Every other company on the planet uses serial numbers for warranties. It shouldn't matter who owns the device or if they kept their receipt. This isn't a pair of headphones from Best Buy, here.
Not only that, but it's a 2014. It can only be so old. It's not like this might somehow be out of warranty.
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Companies warranty to the original purchaser except if it is a gift. Did you register the device with them or did the original purchaser?

Warranty Claim - Need advice

My Verizon 10 has formed a yellow band on the right side of the screen. I would like to send it in for repair, but I bought the phone second hand and am not using it on the verizon network.
1) Would Verizon accept my warranty claim without a receipt or VZW account?
2) Would HTC repair it under warranty as if I bought it from them?
3) if the answer to 2) is no, would HTC repair it at a cost, and does anyone know how much a screen replacement costs?
Getting in touch with the original owner is not possible either. Any help would be appreciated!
Update: Just finished speaking with htc, they will accept my warranty claim directly! Hope they don't surprise me with a cost quote now!

Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."

pastorbennett said:
Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."
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Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.

Tarima said:
Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.
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That's good to hear. I'd wager it's because the date of manufacture is well within the 12 months, since I don't think the HTC 10 has even been out a year. It says a lot about a company that they're honoring their warranty when, technically, the don't have to.

That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.

LakesideWiseman said:
That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.
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True, I was also impressed when I had my m7 and they offered to fix my purple-tinted camera for free way after the warranty was over (I didn't go for it because they said I would absolutely have to pay to fix my screen at the same time even though I didn't want to). But I've also heard bad things about their customer service (for example at the launch of the 10). This is my first time dealing with a warranty claim with HTC so I'll cross my fingers it goes well.

Update for anyone in a similar situation: HTC replaced the screen and shipped the phone back to me from Texas to Montreal, Canada overnight at no charge. The whole process including my own shipping took only 8 days, pretty impressive. And not a single dent/scratch or other trace of the repair. Very impressed with this service.
Only downside is having to pay 40$ shipping with insurance for a faulty device, but considering I didn't have a receipt I won't complain too much here!

Bought UK Contract phone from someone - gone faulty

I bought an S8+ from someone who upgraded their contract, which has developed a line across the display today. Will Samsung repair it under warranty regardless?

Samsung might need a receipt but you'll have to check. Worst case the repair will have to be initiated and done by the original owner. If this person is a decent human being they should be able to handle this for you, either through the carrier or through Samsung.

It should be repaired.

It depends whether the warranty is transferable. Hisense TV's for example don't allow warranty transfer. You'll have to read the Ts&Cs.

Just came off the phone with Samsung UK and they've organised a brand new phone to be delivered on Tuesday, no questions asked. Brilliant.

just make sure you get a copy of the upgrade paperwork from the original owner and then just do the warranty call saying you are that person and give your work address to get the phone sent back to.

mikey_sk said:
just make sure you get a copy of the upgrade paperwork from the original owner and then just do the warranty call saying you are that person and give your work address to get the phone sent back to.
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No need, new phone delivered this morning. I see lots of people have problems with Samsung support but I really can't complain as it was a painless experience.
My only worry buying a contract phone from someone else was that they would report it stolen and me ending up with a blacklisted phone. No more such worries as I have a new IMEI number.

Warranty: Verizon to Google

I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.

So you are basically asking us how to defraud Google?

fiffan86 said:
So you are basically asking us how to defraud Google?
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And is not it necessary for Verizon to ask for an unlock? I'm also interested in this

Should have bought a unlocked version to start with.

godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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A warranty replacement will most likely end up giving you the same device but refurbished as the purpose of warranties is to fix your device/item with the exact one but without the defect.
To me it looks like your asking if google can give you a non-verizon one in exchange for your Verizon edition. That's not how a warranty exchange works. As much as I would like to change the color of my 2 XL, I'm stuck with what I CHOSE.
Why not try calling Google themselves and ask them so you can speak with them directly?

Travisdroidx2 said:
Should have bought a unlocked version to start with.
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I hate this answer bro. No offense. Not everyone can afford $900 upfront. And their finance option isn't that easy to get approval.

slogar25 said:
I hate this answer bro. No offense. Not everyone can afford $900 upfront. And their finance option isn't that easy to get approval.
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You can get an unlocked one for the same price as the Verizon model.
It doesn't make it okay to buy a red car through a private seller and then ask the dealer to give you a blue one because you don't like the blue, although the red one is perfectly fine. He chose the Verizon one, he's stuck with it.

richii0207 said:
You can get an unlocked one for the same price as the Verizon model.
It doesn't make it okay to buy a red car through a private seller and then ask the dealer to give you a blue one because you don't like the blue, although the red one is perfectly fine. He chose the Verizon one, he's stuck with it.
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Point taken. Your previous statement had nothing to do with his situation. He bought it off of Craigslist because I'm assuming didn't want to pay out right for it from Google. And Verizon doesn't sell unlocked ones. Like I said I have good credit and still couldn't get approved through Google financing but because I'm a Verizon customer in good standing all it took for me was to walk in the door

godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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The warranty on the device is valid only for the person who originally bought it. Since you are not the original buyer, the warranty is null and void. Requesting an exchange because of the bootloader being locked would not be honored even if you were the original purchaser of the device; bootloader locking is not a defect.
You're not going to be able to convince Google to swap devices. So, you either deal with what you have, or sell it on Swappa and get something else.
What have we learned from this boys and girls? Never to buy smartphones off Craigslist. Because if you get lucky, you just end up not being able to unlock a bootloader. If you get really lucky, the IMEI is blacklisted and the police confiscate the device because it was stolen, leaving you out of pocket the amount you spent, with nothing to show for it.

I very much made this mistake in Australia with getting a nexus 6P... It had the horrendous battery issue and the person I bought it off would NOT give me a receipt... So even though the phone was under warranty... It was null and void. I made numous calls to google... To the place the device was bought from... But they couldn't do anything. I bought myself a pixel xl 2 and I got the guy to give me the receipt and proof of purchase. You will not be able to swap the device for an unlocked model... If you have the receipt and it needed to be replaced, they would give you the exact same model/locked to Verizon. Even if it would not a new device... Sorry mate, you are out of luck indefinitely

nevermind....

godrick15 said:
I bought mine via craigslist. Warranty is still good for another year but it was not transferred to me. How can I convince Google to send me an unlocked bootloader? Phone is in perfect condition with everything working. Came with original box.
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Strephon Alkhalikoi said:
The warranty on the device is valid only for the person who originally bought it. Since you are not the original buyer, the warranty is null and void. Requesting an exchange because of the bootloader being locked would not be honored even if you were the original purchaser of the device; bootloader locking is not a defect.
You're not going to be able to convince Google to swap devices. So, you either deal with what you have, or sell it on Swappa and get something else.
What have we learned from this boys and girls? Never to buy smartphones off Craigslist. Because if you get lucky, you just end up not being able to unlock a bootloader. If you get really lucky, the IMEI is blacklisted and the police confiscate the device because it was stolen, leaving you out of pocket the amount you spent, with nothing to show for it.
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Warranty on pixel 2 does not even go by the owner. It goes by the imei. So long as that number is not out of warranty from the original date of purchase and the phone has not been blacklisted by verizon or google the warranty is not void. They will only ask your name and address and such if they are going to send a replacement. They will ask for a first name when tou are first begin to conversate with them, but will not ask full name unless they are going to replace phone.
They will not do it just to unlock your bootloader. There needs to be a legitimate problem with the phone.

@smartymcfly: Google makes a copy of the device warranty available on their support pages. The Pixel 2 XL warranty reads, in part...
This Limited Warranty is only valid and enforceable in locations the Phone is sold and will apply only if you purchased your Phone from Google or its authorized resellers.
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Click to collapse
The OP did not buy the phone from Google, Best Buy, Verizon, or any other authorized reseller and thus the warranty is null and void. The only value the IMEI has is determining the phone's date of manufacture. The warranty however starts on the date of purchase, which could be months later.

Strephon Alkhalikoi said:
@smartymcfly: Google makes a copy of the device warranty available on their support pages. The Pixel 2 XL warranty reads, in part...
The OP did not buy the phone from Google, Best Buy, Verizon, or any other authorized reseller and thus the warranty is null and void. The only value the IMEI has is determining the phone's date of manufacture. The warranty however starts on the date of purchase, which could be months later.
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This is not true because many phones are purchased by one person and given or purchased by another. I know this because I purchased a phone for my sister with my credit card and then she paid me for it, so she bought it from me and she had to send it in for an RMA.
When you call google they want imei number. That is what detirmines if a phone is under warranty or not. Google uses imei to verify the phones end of warranty date.
Think about the process if younhave ever RMAd a device that was google nexus or pixel. They want the imei number and then only ask for your full name when they ask for a mailing address.
While what you say is true, the truth is not always black and white.

smartymcfly said:
While what you say is true, the truth is not always black and white.
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In your case you bought direct from Google and gave the device as a gift, even if you did get paid back, which is why the warranty still applied to your phone. The OP bought his secondhand, off Craigslist. The moment money exchanged hands the warranty became null and void. The OP pointed out the warranty did not transfer over in his opening post. He therefore must have contacted Google, who then told him the warranty was invalid.
Google being liberal with the warranty does not invalidate its existence. We are all bound by its terms and conditions.

Strephon Alkhalikoi said:
In your case you bought direct from Google and gave the device as a gift, even if you did get paid back, which is why the warranty still applied to your phone. The OP bought his secondhand, off Craigslist. The moment money exchanged hands the warranty became null and void. The OP pointed out the warranty did not transfer over in his opening post. He therefore must have contacted Google, who then told him the warranty was invalid.
Google being liberal with the warranty does not invalidate its existence. We are all bound by its terms and conditions.
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Which means whoever the seller on Craigslist was probably wasn't the orinal owner with original receipt of sale. Or more than likely the imei isn't clear

That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?

Strephon Alkhalikoi said:
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
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Craigslist isn't a seller... As much as it sells stuff... If OP had got a receipt and signed into there name..legally the device is owned by them. But because they didnt. It's not even technically there's as no receipt was made or anything. If they wanted to they could report the device as stolen and there would be nothing you could do about it.

Which leads back to my life lesson about Craigslist in my first post in this thread.

Strephon Alkhalikoi said:
That may be, but we simply don't know for sure. All we do know is that the OP's warranty is void. The warranty for the phone itself specifies that the warranty only applies if purchased from Google or one of its authorized resellers, e.g. Best Buy, Verizon, or Amazon. Since Craigslist is not an authorized reseller, the warranty is void, period.
On a side note, if you head to Google's support pages and start the process of a RMA, they require an order number. This is to ensure that the phone was purchased from Google or an authorized reseller. So is Google being nice and not verifying the phone was even purchased before authorizing the RMA, or are people simply omitting the fact the order number is required when mentioning that they received a RMA?
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I got my P2XL from eBay... When i called Google about the AA issue, i even told them i got it from eBay, even emailed them the purchase receipt...
They still were going to RMA my phone and told me the warranty was still good. So I'm not totally sure if the see an eBay seller as an authorized dealer, but they surely treated it as such