Related
I have managed to kill my S2 by playing far too much Hot Springs Story (great game!)
While playing (we're talking a good couple/few hours), I noticed that even though when the phone is connected to the supplied charger, the handset requires more current than this is able to provide, and still discharges the battery (albeit, much slower).
I got a couple of 'battery temperature too high or too low, charging has been paused' while playing, as the phone was sat on my desk, I thought nothing of it.
The next morning I saw the handset had the same battery warning on screen, and was almost completely discharged (although the handset was still on). I knew something was not right then.. The phone was very hot in the casing to the right of the battery (when looking at it from the back). I guess this is where the charging circuit is, but I really dont know.
I couldnt get the battery to charge any more than a few seconds, either when the phone was booted into Android or in its off state. I managed to reload stock KE7 (which was already installed) just to see if it made a difference, it didn't :-/
The phone then refused to co-operate with the battery at all, and simply displayed a yellow exclamation mark next to the empty battery graphic on screen.
I bought a new spare battery of ebay, hoping that the intense discharge/recharge cycle had just wrecked the original battery, but unfortunately the replacement only charged for ~5-10minutes before showing the same yellow exclamation mark :-/ I guess its the charging circuity thats failed.
The handset was from O2 on PAYG, I debranded it by putting stock KE7 on it, and a few counts on the custom kernel flash counter, I'm hoping I can warranty it without too much hassle, but I am a bit anxious that technically O2/Samsung dont have to honour the warranty.. I'll let people know how it goes..
Missing my handset!
hmm, that sucks. so it does really overheat when charging... wow, that sucks a lot! normally when the battery is full, it stops charging and the temperature returns to normal, even though it is connected to the charger.
i guess the same could potentially happen while on a trip and charging/consuming battery using satnav, or listening to music.
not good.
Nothing you did (except rooting) is extraordinary use. They promote its use for games and that's what you were doing. I'm guessing Samsung Tech will probably just replace the phone rather than try and repair it. Good luck.
i got my phone about 1 week ago and only charged it about 6 - 7 times since i got.
Well on my second charge the battery was on zero phone turned off so i connect it to the wall charger and i got the yellow exclamation mark!!!! took the battery off put it back on and it started charging.
And just than on my 7-8th charge my phone was out of battery off so i decided to charge it off my laptop and i connect it to see i get the yellow exclamation mark again while phone is off. But this time i took the battery off put it back in wouldn't work. So i kept trying it after about 5 mins of connecting disconnecting the cable i managed to get it to start charging. (this time at work so had no power point charger)
EDIT: Australian Optus branded phone with no firmware change (still stock, no root, nothing).
Sorry to hear this mate. I also noticed the battery going down faster than it was charging, while playing Retro defense. And the device was getting really hot. If this can damage the phone then I'll stop playing that much with it.
Maybe you have a faulty one?
Here is my finding regarding heat
While running some tests for the robo defense dev to provide a log file so that he can get the freezing issue addressed, i did notice that my phone was getting extremely hot.
I've played plants vs zombie, grave defense hd, etc on charger and i've never gotten close to the heat felt through the phone today once robo defense frozed and i didn't close the app for a good while to create a log dump using adb
Could it be possible that some of these rogue apps are driving the device to 100% usage causing it to heat up?
how hot is extremely hot? The hottest I caught mine at was 48°c. That was while playing a game and charging at the same time
Flowlance said:
how hot is extremely hot? The hottest I caught mine at was 48°c. That was while playing a game and charging at the same time
Click to expand...
Click to collapse
i didn't smell anything funny but it didn't feel safe letting it run endlessly
ph00ny said:
Could it be possible that some of these rogue apps are driving the device to 100% usage causing it to heat up?
Click to expand...
Click to collapse
I think that is EXACTLY what's going on... I truly believe some of these games are either not written or optimized for this phone's dual core processor. I can play most games with no problems, including some of the bigger Gameloft games. But, there are a select few games that get the device way too hot for my liking... like Sky Force Reloaded. I have never played it completely through because I can feel just how hot the phone gets even through the case.
I think these issues will be ironed out in time, but definitely app dependent right now.
Sent from my GT-I9100 using Tapatalk
Get the usb jig from ebay to reset counter for 5$ then reflash payg o2 (also in the debranding topic)) and then send it back
Sent from my GT-P1000 using XDA Premium App
cmd512 said:
I think these issues will be ironed out in time, but definitely app dependent right now.
Click to expand...
Click to collapse
Definitely true for me. I can play many games for an extended period of time. Plants Vs Zombies, Death Worm, even something graphics intensive like Modern Combat 2 is no problem. But, if I play 10 minutes of Bonzai Blast it's radiating heat and the battery has lost 10%.
Sorry to read this mate.
On a side note, they say 2.3.4 will utilise Galaxy 2's hardware better, it will be more battery efficient and not overheating as much... So until then it may be a good idea not to "abuse" it too much (I know it sound crazy, but hell...)
Quick update:
I've returned the phone to the O2 store today for repair.
This was in its debranded state with the stock KE7 firmware installed, and I think 5 custom kernel install counts.
I think I could have got it back to stock by borrowing a friends charged battery, reinstalling stock rom, and then usb jigging it back to 0 custom kernel installs, but I thought I might as well 'take one for the team' and use this experience to test how flexible Samsung's repair shop is when dealing with handsets like this (HTC repaired my unlocked Nexus one without any fuss)
I've been *very* impressed with Samsung's dev friendly attitude so far, they're not only setting the standards in Android hardware used, but also with how their company recognises the wants of its consumers. I'm sure I won't be disappointed..
Should know in about 7 days!
bakachu said:
Quick update:
I've returned the phone to the O2 store today for repair.
test how flexible Samsung's repair shop is when dealing with handsets like this (HTC repaired my unlocked Nexus one without any fuss)
Let us know if O2 repair or Samsung .
Its often down to the tech that picks the phone up some may just flash the stock rom and not bother others as been posted might be more picky .
As per the O2 store that refused warranty on my SGS1 .
Unlocking will not void any warranty as O2 offer the service themselves as do all networks .
jje
Click to expand...
Click to collapse
Quick update, still under repair.
It came back once with a letter saying that they (o2) replaced the circuit board, but it was still broken.
It then got sent off again, and I've been told today that its come back from repair with a letter that only says 'BER', which means Beyond Economic Repair apparently.. so they're (the o2 shop) are sending it back for a repair team leader to look at now :-/
Bit fed up :-/
bakachu said:
Quick update, still under repair.
It came back once with a letter saying that they (o2) replaced the circuit board, but it was still broken.
It then got sent off again, and I've been told today that its come back from repair with a letter that only says 'BER', which means Beyond Economic Repair apparently.. so they're (the o2 shop) are sending it back for a repair team leader to look at now :-/
Bit fed up :-/
Click to expand...
Click to collapse
BER is actually good news. You'll probably get a new phone. I doubt at this point the team leader's going to say anything about your mods. He'll probably just rubber stamp it.
I always thought people shouldn't use their phones while charging at the same time
Anyway, hope they'll give you a new one. I always cringe every time I feel the back of the phone warming up...
elkikin said:
I always thought people shouldn't use their phones while charging at the same time
Click to expand...
Click to collapse
Not possible for developers When developing an app, the handset will be 'always on', charging, and being used for 8hrs+ all at the same time!
Addictive Japanese quasi-RPG games are a separate matter though..
Pocket legends is a killer. On it for five min n phone got really really hot. Checked temp n it was 44 degrees... Not good
Sent from my GT-I9100 using XDA Premium App
i'm getting worried after reading here. last time i used with google navigation and charging same time, battery heat went over 50°c and it was really hot..
and that was just for one hour google navigation.
hello guys, i had recently bought a nexus 7 16gb about a month ago, and while i was gone for the weekend, my little sister was using it. When i returned, she said it had completely died and she had been charging all night but was still at 0%. I've tried the common fixes that everyone has tried, but for some reason my battery says it will not charge, but yet i left it on the charged for over 6 hours and its still at 0%. When i got to Settings > Battery > it has been unplugged for well over 18 hours. is there any fixes out there or any way to reset the battery stats? i'm on 4.1.2/ stock non-rooted. can post screenshots if needed. i dont want to keep charging and risk overcharging my battery or anything like that. It doesnt get hot, make any weird noises or anything. Thank you in advance!
I think you have loose battery connector.
and please post questions in Q&A section (xda made it for a reason)
stupid4life6 said:
hello guys, i had recently bought a nexus 7 16gb about a month ago, and while i was gone for the weekend, my little sister was using it. When i returned, she said it had completely died and she had been charging all night but was still at 0%. I've tried the common fixes that everyone has tried, but for some reason my battery says it will not charge, but yet i left it on the charged for over 6 hours and its still at 0%. When i got to Settings > Battery > it has been unplugged for well over 18 hours. is there any fixes out there or any way to reset the battery stats? i'm on 4.1.2/ stock non-rooted. can post screenshots if needed. i dont want to keep charging and risk overcharging my battery or anything like that. It doesnt get hot, make any weird noises or anything. Thank you in advance!
Click to expand...
Click to collapse
Sounds like a loose connection in the battery.
If you dare, pop the back open and then check the flex cable.
When she said that 'it has completely died', did she mean it just randomly went off when she was using it and the battery level wasn't empty, or did she mean that she had got the 4% warning and kept using it until it died? This is important.
If it was the former, then yes, the battery connector may have come out. If it was the latter, it's very unlikely its anything to do with the connector. I'm sure I've seen something before about a problem when someone has used it until it has completely ran out of charge until it switched off.
Sent from my Nexus 7 using tapatalk 2. (Gone off HD...)
stupid4life6 said:
hello guys, i had recently bought a nexus 7 16gb about a month ago, and while i was gone for the weekend, my little sister was using it. When i returned, she said it had completely died and she had been charging all night but was still at 0%. I've tried the common fixes that everyone has tried, but for some reason my battery says it will not charge, but yet i left it on the charged for over 6 hours and its still at 0%. When i got to Settings > Battery > it has been unplugged for well over 18 hours. is there any fixes out there or any way to reset the battery stats? i'm on 4.1.2/ stock non-rooted. can post screenshots if needed. i dont want to keep charging and risk overcharging my battery or anything like that. It doesnt get hot, make any weird noises or anything. Thank you in advance!
Click to expand...
Click to collapse
Ask her by the scruff of neck, did you drop my n7. If she say's yes, either send in for repair using your warranty or pop off the back. Since it is recently bought - probably better to use the warranty...
thank you guys for the replys, i dont think its a loose battery connector, i popped the back off and everything seems to be okay, i let it charge for like 8 hours and then have been playing with it for about 9 hours now, its what it says in the settings, but it still says the battery has 0%, but its functioning just fine..? idk, its pretty weird but its running completely normal..
knuckles1978 said:
When she said that 'it has completely died', did she mean it just randomly went off when she was using it and the battery level wasn't empty, or did she mean that she had got the 4% warning and kept using it until it died? This is important.
If it was the former, then yes, the battery connector may have come out. If it was the latter, it's very unlikely its anything to do with the connector. I'm sure I've seen something before about a problem when someone has used it until it has completely ran out of charge until it switched off.
Sent from my Nexus 7 using tapatalk 2. (Gone off HD...)
Click to expand...
Click to collapse
yes she said she play stupid temple run until it was completely dead, then didnt charge it until a couple hours before i got home and she said it read 0% the whole time it was charging
Your charger might not be putting out 5volts
Sent from my Nexus 7 using xda app-developers app
thank you xateeq, Wilks3y, and knuckles, it was just a loose cable. Also, when i had the back off, i noticed there was 4 soft buttons but only three that are pressable (power, vol up and vol down). did they have plans to make a camera shortcut perhaps? also, i realized there were two screws that are missing out of the holes. is that a normal mishap on their behalf? thanks for the answers guys, just a little curious.
stupid4life6 said:
there were two screws that are missing out of the holes. is that a normal mishap on their behalf? thanks for the answers guys, just a little curious.
Click to expand...
Click to collapse
Yes, that's normal, because they caused the screen lift in the first parties of N7, and without them the issue seems to have been resolved
stupid4life6 said:
thank you xateeq, Wilks3y, and knuckles, it was just a loose cable. Also, when i had the back off, i noticed there was 4 soft buttons but only three that are pressable (power, vol up and vol down). did they have plans to make a camera shortcut perhaps? also, i realized there were two screws that are missing out of the holes. is that a normal mishap on their behalf? thanks for the answers guys, just a little curious.
Click to expand...
Click to collapse
Yeah when you had the back off you would have seen the empty square bit where there was originally going to be a rear camera, before Google told asus to take it out of the design. Sure someone from the modding community will be working on that.... In fact i saw a thread where they found out what camera was going to be in there, and they were in the process of trying to get it in and working...
Sent from my Nexus 7 using tapatalk 2. (Gone off HD...)
Currently using Stepp_aospX 1.0.0-MR2.
When I'm watching a 30 minute YouTube video, the battery goes down by about 45%. When I turn off the phone and turn it back on, the battery jumps back up about 20-30%. Now I'm wondering if this is a problem with by battery or with the ROM.
Can anyone else get this issue to occur on their phone?
probably the battery, how old is the battery? Any water damage?
THEindian said:
probably the battery, how old is the battery? Any water damage?
Click to expand...
Click to collapse
I'm using the same battery the phone came with (bought new 2 years ago). No water damage.
Two years is a lot of time bud, thats the problem right there.. Batteries wear down, imagine how many times that battery has gone from 0% to 100% in the course of 2 years..
Sent from my SPH-L710 using xda premium
Undiscovered said:
I'm using the same battery the phone came with (bought new 2 years ago). No water damage.
Click to expand...
Click to collapse
Yeah, it sounds like you need a new battery. Anker makes great ones, they aren't too expensive, just buy them off of amazon. Before you do that, take out the battery and check for lumps or stuff like that.
Again, there is a 90% change that you just need a new battery
That's what I was afraid of. No lumps on the battery (thankfully). Probably not going to buy a new battery though. Waiting for a good deal on a Galaxy SIII or Nexus 4.
Thanks guys.
Undiscovered said:
That's what I was afraid of. No lumps on the battery (thankfully). Probably not going to buy a new battery though. Waiting for a good deal on a Galaxy SIII or Nexus 4.
Thanks guys.
Click to expand...
Click to collapse
Someone once said to charge the battery to 100% then clear battery stats then drain it down to almost 0% then clear stats again. then charge it back to 100% in one sitting. that helps me sometimes when flashing an old backup and the percentage jumps around after a reboot.
elmagnificado said:
Someone once said to charge the battery to 100% then clear battery stats then drain it down to almost 0% then clear stats again. then charge it back to 100% in one sitting. that helps me sometimes when flashing an old backup and the percentage jumps around after a reboot.
Click to expand...
Click to collapse
Thats a placebo. It really doesn't do very much. If you get random battery level jumps, its a sign that you need a new battery
Spin it
Undiscovered said:
That's what I was afraid of. No lumps on the battery (thankfully). Probably not going to buy a new battery though. Waiting for a good deal on a Galaxy SIII or Nexus 4.
Thanks guys.
Click to expand...
Click to collapse
Ive found that a lot of times you can't see it starting to bow, but if you spin it you can tell. If it just spins 90-180* then it's probably ok, but of it spins more than that it's bad. I grab the battery charger + 3 batteres from eBay for under $10. Now I just swap batteries rather than charge the phone.
When I leave the Nexus 4 on a flat surface with nothing around it, it will randomly turn the screen on, wait the 30 second timer, then turn back off.
I did just install 4.2.2, but I hadn't used it enough before to say if it only started since then.
I'm currently unrooted, though unlocked the bootloader when I first got it so I do plan to root soon, would flashing a custom kernel like franco kernel possibly fix this? Or would this be a problem in the rom or a third party app?
In BetterBatteryStats I saw 2 Kernel Wakelocks that seemed to have a high ammount of wakes.
(Screenshots Attached)
And here's the BetterBatteryStats Dump File: https://www.dropbox.com/s/dbc2vn3littc0fp/BetterBatteryStats-2013-02-21_054751350.txt
Any help would be highly appreciated, thanks.
Possibly a third party app.
Sent from my Nexus 7 using Tapatalk HD
Was gonna say that I'm having the same issue, but mine only lights up when I charge my phone..
Sfkn2 said:
Was gonna say that I'm having the same issue, but mine only lights up when I charge my phone..
Click to expand...
Click to collapse
That's normal bro. Mine does the same and so does every other phone I had.
Sent from my Nexus 7 using Tapatalk HD
scream4cheese said:
That's normal bro. Mine does the same and so does every other phone I had.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Err I meant like, it keeps turning the screen on and off - like if the charger is disconnecting itself.
Sfkn2 said:
Err I meant like, it keeps turning the screen on and off - like if the charger is disconnecting itself.
Click to expand...
Click to collapse
Sounds almost like the charger has a short or something.
jsilvermist said:
Sounds almost like the charger has a short or something.
Click to expand...
Click to collapse
It does that with all sorts of different cables and chargers. Think I might have a loose USB port?
Maybe it's linked to the Daydream feature?
Sfkn2 said:
It does that with all sorts of different cables and chargers. Think I might have a loose USB port?
Click to expand...
Click to collapse
Not sure, guess it's possible, but even if it is lose I wouldn't expect it to effect it once it starts unless it gets bumped.
Also, what is the temp of the battery when charging? Not sure if it's true but I've heard that if the battery is over 40c it won't charge properly.
If you want, here's a really nice widget with temp on it: https://play.google.com/store/apps/details?id=ccc71.bmw
I would just be careful with anything to void your warranty until you figure out whats causing the problem, as I've heard a lot of stories about bad batteries, and shorts in usb causing the red light bug (For lack of a better name).
jsilvermist said:
Not sure, guess it's possible, but even if it is lose I wouldn't expect it to effect it once it starts unless it gets bumped.
Also, what is the temp of the battery when charging? Not sure if it's true but I've heard that if the battery is over 40c it won't charge properly.
If you want, here's a really nice widget with temp on it: https://play.google.com/store/apps/details?id=ccc71.bmw
I would just be careful with anything to void your warranty until you figure out whats causing the problem, as I've heard a lot of stories about bad batteries, and shorts in usb causing the red light bug (For lack of a better name).
Click to expand...
Click to collapse
Thanks for the link. I actually looked through the 'must have apps for the N4' thread under themes and apps, and Goku80 had posted a link to a battery meter that I just downloaded and installed moments ago. I have yet to see what the charge temp is, but I will report back tonight. Idle temp is around 25*c from what I've noticed just now.
The only thing I've noticed with temps so far is when I have my phone pulled in and I'm watching something on the phone. The phone gets really hot, and the system starts to lag badly. I would assume this is a fail-safe for the battery to not overheat by downclocking itself, but this is only a theory.
As for the red light bug, I saw my phone drop from 28% to 4% instantly out of nowhere yesterday, with no warnings. I immediately pulled the phone in, and watched the battery meter jump to 30%. According to the red light threads, I think it's a software issue with the phone shutting down completely when it thinks it's out of battery to prevent damage. Hopefully we'll never run into that issue ourselves.
Since last week I am experiencing a really strange behavior of my battery.
Sometimes my phone (in a random app) just vibrates, the screen goes black and then it reboots. After the reboot I have lost 40-50% battery life. Sometimes the phones isn't even able to complete the reboot because it spontaneously has too little power left. See attached screenshots.
Has anybody had similar problems? Or knows a solution?
About my setup: The problem seems to be not rom or kernel related. It occurs no matter what rom or kernel setting I am using. Currently I am running coool boy's 4.3 GE witch KT's kernel (no OC or UV).
Is it possible that the battery is physically damaged? I have NO IDEA...
Experiencing the same problem. I've flashed back to stock and still experiencing this. Phone randomly turning off, not starting, sudden battery drops. Driving me crazy.
Sent from my GT-I9505 using Tapatalk 2
This looks pretty strange 0.o
Consider buying a new recovery
HITTTTTTT THANNNKKKKSSS
galaxy star duos ****rooted*** xda offical app ) )
I've seen the same sort of graph on my old i9000. You're not gonna like this, but it got worse over time, and eventually my battery wouldn't last more than 5 mins. I thought buying a new battery would help, but it didn't. When I sent it in to Samsung they said they would have to replace the entire motherboard...
I think it's got something to do with the motherboard not being able to correctly sense the battery voltage/whatever/%. The phone reboots automatically because it thinks the battery is flat (even though it isn't).
If you're under warranty I suggest sending it in soon... Hopefully it's not the same as what I had heh.
nwsk said:
I've seen the same sort of graph on my old i9000. You're not gonna like this, but it got worse over time, and eventually my battery wouldn't last more than 5 mins. I thought buying a new battery would help, but it didn't. When I sent it in to Samsung they said they would have to replace the entire motherboard...
I think it's got something to do with the motherboard not being able to correctly sense the battery voltage/whatever/%. The phone reboots automatically because it thinks the battery is flat (even though it isn't).
If you're under warranty I suggest sending it in soon... Hopefully it's not the same as what I had heh.
Click to expand...
Click to collapse
Well *#!$
I'll observate it for the next few days and see if it's getting worse...
If your phone is rebooting as opposed to just powering off, then I suspect it is hardware related (motherboard) as already mentioned.
I do hope I'm wrong though.
Maybe try using it for extended periods while plugged into a charger and see what happens. If it doesn't reboot then it may just be the battery.
Right as OP I'm suffering the same exact problem or there abouts. I've flashed back to stock rom, fully charged to 100% drained to 0% back to 100% yet still phone keeps shutting off randomly and the only way it works properly is with the charger plugged in. It's escalated quite badly with now after a few mins of YouTube turning itself off and not rebooting. I've requested a repair by o2 who I'm in contract with and see what will happen. I've heard crap stories about their repairs before taking it to Samsung.
I9500 owner. Had this exact same problem when using older firmware. After updating to the latest one, never had this issue again. Its been two months now, even more.
Try this. Flash the latest available firmware for you phone, not talking about OTA but the downloadable one from any region (whichever is latest for i9505). I guess it may have something to do with the kernel too.
Edit: wait a minute, why is your battery level going up when it isn't even charging in the second screenshot. Middle of the battery timeline. That's weird. I guess you should send the phone back
Sent from my GT-I9500 using xda premium
Its a hardware issue(motherboard).I hope your under warranty.Best of luck .
i have something strange like that also on my device ..
http://forum.xda-developers.com/showthread.php?t=2409284
Thank you guys :good:
In the last few days the problem occurred more often. But now it is just shutting down (no reboot after vibrate) and after plugging it to the charger and restarting it sometimes I haven't lost any battery. Strange!
I fear there is nothing else to do than turning it in (warranty)
E_Cartman said:
Thank you guys :good:
In the last few days the problem occurred more often. But now it is just shutting down (no reboot after vibrate) and after plugging it to the charger and restarting it sometimes I haven't lost any battery. Strange!
I fear there is nothing else to do than turning it in (warranty)
Click to expand...
Click to collapse
Same problem here. It started three days ago and today I'm barely able to use it... I'm still on warraty and I even have insurance, but it's a major inconvenience anyway.
Mines gone in for repair back to my carrier still no movement despite them having it for 2 days now really should have sent it back to Samsung directly. Will keep you guys posted.
Sent from my Nexus 4 using Tapatalk 2
Will send it in tomorrow. Lady on the hotline told me apparently the motherboard is defect and I'll get a new S4. Exchange, no repair. I'm fine with that...
Sent from my GT-I9100 using Tapatalk 4
That's good to hear, just inconvenience but at least you won't have to pay for it (or have the defect materialize a year later or something)
E_Cartman said:
Since last week I am experiencing a really strange behavior of my battery.
Sometimes my phone (in a random app) just vibrates, the screen goes black and then it reboots. After the reboot I have lost 40-50% battery life. Sometimes the phones isn't even able to complete the reboot because it spontaneously has too little power left. See attached screenshots.
Has anybody had similar problems? Or knows a solution?
About my setup: The problem seems to be not rom or kernel related. It occurs no matter what rom or kernel setting I am using. Currently I am running coool boy's 4.3 GE witch KT's kernel (no OC or UV).
Is it possible that the battery is physically damaged? I have NO IDEA...
Click to expand...
Click to collapse
nikzDHD said:
Experiencing the same problem. I've flashed back to stock and still experiencing this. Phone randomly turning off, not starting, sudden battery drops. Driving me crazy.
Sent from my GT-I9505 using Tapatalk 2
Click to expand...
Click to collapse
nikzDHD said:
Right as OP I'm suffering the same exact problem or there abouts. I've flashed back to stock rom, fully charged to 100% drained to 0% back to 100% yet still phone keeps shutting off randomly and the only way it works properly is with the charger plugged in. It's escalated quite badly with now after a few mins of YouTube turning itself off and not rebooting. I've requested a repair by o2 who I'm in contract with and see what will happen. I've heard crap stories about their repairs before taking it to Samsung.
Click to expand...
Click to collapse
im4eversmart said:
Its a hardware issue(motherboard).I hope your under warranty.Best of luck .
Click to expand...
Click to collapse
Hey
I am new here.
but i was looking for information becuase my s4 9505i has the same problem
shuts of almost everytime i open apps too quickly or stream youtube or some other high usage apps etc.
battery drops up to 50 percent then back 40 percent then to 0 percent, the fact it that the phone never seems to know where the battery is.
by the way my phone is not rooted and i have done the factory reset a few times.
samsung... hmmm.. they seem to be real hard to talk to on the phone, i have had to call them 4 times already about the s4 i ahve had since june, and they just play me off like i am some kind of idiot etc. and deny that there is possibly any reason for random shutdowns, phone freezing, and now this battery/motherboard issue.
next bit is kinda stupid, the phone has a few internal scratches on it from when i ahve stupidly had the phone next to keys and all that. im sure they are going to try and void my warranty and say i have mistreated the phone...
had many phones before, maybe close to 50 and never, never, never have had to ring up a company to try and complain etc.....
any ideas.
I am in Australia,
I am thinking of trying the CONSUMER AFFAIRS kind of threats, but i have to word it the right way...