Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
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From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
So last Friday I was attempting to install Galaxy S status bar on my N1, but in the process of trying to do too much I Bricked my phone. Mind you, Im not a complete noob to the process. I've rooted mytouch, G1, and even tinkered with my Shadow, so I'm pretty familiar with the processes, but this time I finally F'd up and I knew it. Phone just flashed orange and green light top right corner. Did my research and saw other posts w/similar problems but all battery related, but I still tried their solutions to no avail. The only thing to do other than to use it as paper weight was to try my warranty, which all of us know is void after unlocking. So I Called HTC warranty hotline and explained my problem without telling them of the custom rom I installed and they gave me two options; replace w/refurb or fix mine, mine is engraved so replacement out of question. So they emailed me a overnight shipping label, I sent it to them on Monday, they received it on Tuesday, Fixed it on Thursday, and I got it back on Friday, good as new. So basically to all who dare to root and mod your phones and Brick it in the process. Try your warranty. Worse they can say is no. In my case they fixed it.
They fixed mine as well and even re-locked the bootloader. Mind you, I ended up rooting it again as soon as I got it back. HTC rocks!
Sent from my Nexus One using Tapatalk
Now that's service I'm impressed. Frankly I'm impressed with Android and the community. Google knows exactly what people are doing and they go just a step shy of condoning it and now to hear the HTC does this sort of thing knowing fully well that there's a 99% chance it's bricked cause someone was nerding out it
Having come over from a 3GS just about a month ago I am really impressed with Android. The only thing now is a solid hardware platform. I love my Nexus One but there are things HTC could have done better, mainly screen related, and Motorola is etched in my brain as making the most annoying phones in history. But aside from that, I think it's Android for life for me
Are you sure your bricking related to flashing a themed bar?
I thought that bricking your phone was only possible through some low-level processes such as flashing a radio.
Either way, glad they fixed your problems.
Yea. Pretty sure I bricked it. Trying to flash the Galaxy status bar didn't brick it, but the series of mis-steps that followed did. But I got it back, re-unlocked it and happy as can be. Thanx HTC.
Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.
makes me wonder why anyone would want to root without unlocking the bootloader
deeren said:
Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.
Click to expand...
Click to collapse
Nope. I bought mine off ebay as well and I even said that on the phone but the lady from HTC said that was fine. They fixed my phone no problem
I am going to attempt a replacement on mine. Except I have the unfortunate issue of the void sticker missing from the screw on the back. I'm going to send it in anyway, since I have a dust under the screen issue. Perhaps they will be nice and replace it anyway. If not, well I guess it will cost me $28 to get it back. Or maybe not that much to have them fix it..
My Tmobile G2, which I bought couple of 4-5 months back, is almost Dead. (Displays couple of white stripes on black screen once powered).
My contract with Tmobile is cancelled/broken so they are unable to access my account and wanted me to contact HTC. I did so and HTC agreed to repair the phone under the condition that there is no unauthorized software installed on it. My G2 is rooted and has CM7 on it. I dont have any way to flash it back to stock without the display working. Rooting or Custom ROM has nothing to do with this issue but HTC is not going to agree. If I send it and dont get repaired due to out-of-warranty violation, I would have to bear shipping charges/ HTC technician anaylsis charges etc and still end up with a dead phone.
What should I do now?
(...I wish I had not rooted my phone and put CM7)
I beleive this is the guide you need http://forum.xda-developers.com/showthread.php?t=835971
Sent from my AWESOME DZ
How do unroot without my display working?
Oops didn't read correctly, must be time for bed. I remember I had a peice of software ocne that mirrored my phones on my pc and I was able to control all the functions with out looking at or touching the phone, but I can't for the life of think of its name.
The only other way that springs to mind is to get someone to talk you through what buttons to press, can't imagine that would be very easy though.
Actually it might not be that hard, because you only have to use CWM and the bootloader, the guide says to use rom manager but its not really needed and navigating through cwm with no display wouldn't be to difficult with someone guiding you. If no one else offers to help I'm happy to try but it wouldn't until at least 7pm GMT tomorrow.
Sent from my AWESOME DZ
I experience this so I think you can trust me on this.
Remember, the vendor is not educated about smartphone.
General comments
-Stop saying I think, if your not sure, you will lose credibility.
-Take the phone to the store IMMEDIATELY after a minor technical problem occurs to it. Usually within the first couple hours, at some cases, its hard to tell whether its a technical software issue (replaceable) or physical (non-exchangeable).
For example, when theirs a line in the phone. The more you wait, the more it becomes visible.
One negative sentence could send you back home crying
-Water fell on my phone
-I think the rain that fell on it and cause it to be non responsive
-I accidentally drop my Galaxy S
Usually in the contract, the store is not responsible for ANY external damages occurring on the phone. For that reason, avoid saying anything similar to that.
For bricked phones
If your stuck on the galaxy s boot screen. Its ok, just go back to the store and say it froze on me and then rebooted automatically. And since then I can't bypass this animation.
-Do not say you removed the battery or its a battery problem because they will exchange it to see if that's actually the case.
-IF YOUR NOT SURE and if its not obvious that your rooted/or bricked your phone then, send you parents or a relative to exchange it.
If you have any advice, correction to my statements or any other stuff you would like to add to my post, feel free to ask.
Nice guide . I visited the forums to ask a question and I think posting it here would be even better than starting a whole new thread .
My SGS' screen got a few scratches , nothing major , theyre kind of hard to see ( people usually dont see the scratches until I point them out ) . And im pretty sure that the leather pouch thing that came with it is thing that caused those scratches .. I stopped using it right away .
My question is , is there any way i could get it fixed/exchanged under warranty ?
Good advice.
This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:
mbloomer04 said:
This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:
Click to expand...
Click to collapse
Does the Note 2 have KNOX? and what did you flash counter say?
dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
Click to expand...
Click to collapse
Stock android on the note 2 does have KNOX yes, however obviously when I rooted and installed CM11 it no longer did.
the flash counter changed to 1
The phone I received back from them was back on stock android, and the flash counter read as 0 again
dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
Click to expand...
Click to collapse
so aye they did repair it even with my flash counter having been tripped
I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!
apuntigam said:
I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!
Click to expand...
Click to collapse
aye, the whole warranty void issue was where I believed they could turn me down.
in the past I've claimed on the warranty twice (still using stock) and both times have only at the last minute remembered to swap the back panel to the original as the one at the time had a palm stone wireless charging plate in it which I'm sure would have resulted in them sending it back untouched